Sonova USA BTEVUP User Manual

Phonak NaídaTM V

(V90/V70/V50/V30)

User Guide

This user guide is valid for:

Wireless models

Phonak Naída V90-RIC
Phonak Naída V90-SP
Phonak Naída V90-UP
Phonak Naída V70-RIC
Phonak Naída V70-SP
Phonak Naída V70-UP
Phonak Naída V50-RIC
Phonak Naída V50-SP
Phonak Naída V50-UP
Phonak Naída V30-RIC
Phonak Naída V30-SP
Phonak Naída V30-UP

CE mark applied

2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016
2016

Your hearing aid details

If no box is checked and you do not know the

model of your hearing aid, please ask your hearing
care professional.

Model

F Naída V-RIC (V90/V70/V50/V30)
F Naída V-SP (V90/V70/V50/V30)
F Naída V-UP (V90/V70/V50/V30)

Earpiece

F Dome
F SlimTip
F cShell
F Classic earmold

Your hearing care professional:

Battery type

13
13
675

Your hearing aids have been developed by
Phonak – the world leader in hearing solutions based
in Zurich, Switzerland.

These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.

Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benets, simply
contact your hearing care professional.

Phonak – life is on
www.phonak.com

Download the Phonak Support App

To have an individual and interactive user guide
always with you, download the Phonak Support App
on your mobile device. For more information please
visit: www.phonak.com/supportapp

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Contents

Your hearing aid

1. Quick guide

2. Parts of the hearing aid
Using the hearing aid

3. Left & right hearing aid markings

4. On/O

5. Batteries

6. Putting on the hearing aid

7. Removing the hearing aid

8. Push button

9. Volume control

10. Roger for conversation in noise and
over distance

11. Use of Roger receivers
Further Information

12. Join our hearing loss community!

13. A solution beyond your hearing aid

14. Care and maintenance

15. Service and warranty

16. Compliance information

17. Information and description of symbols

18. Troubleshooting

19. Important safety information

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19

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27
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34
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40
44
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1. Quick guide

Left & right hearing aid markings

6
8

Changing batteries

1

Remove the
sticker from the
new battery and
wait two minutes.

6

Blue marking for

left hearing aid.

Red marking for

right hearing aid.

2

Open the
battery door.

Naída V-SP, V-UP

Naída V-RIC

3

Place battery in
the battery door
with the “+” symbol
facing upwards.

On/O

On

Push button

Volume control

O

The push button on your hearing
aid can have various functions.

To increase the volume, press the
volume control upwards. To
decrease the volume, press the
volume control downwards.

2. Parts of the hearing aid

The pictures below show the models described in this user
guide. You can identify your personal model by:

• Checking “Your hearing aid details” on page 3.

• Or comparing your hearing aid with the following
shown models. Pay attention to the shape of the
hearing aid and if a volume control is present.

Possible earpieces for dierent models

Dome
Naída V-RIC

Classic earmold
Naída V-SP/UP

SlimTip
Naída V-RIC

cShell
Naída V-RIC

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3. Left & right hearing aid markings

Naida V-RIC

Tube

Anchor (optional)

Naída V-SP & V-UP

Hook / sound output

Classic earmold
(detachable)

Push button

Volume control

Battery door

Speaker
(without earpiece attached)

Push button

Volume control

Battery door

There is a red or blue marking to tell you if it is a left
or a right hearing aid.

Blue marking for left hearing aid.
Red marking for right hearing aid.

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4. On/O

The battery door is also the on/o switch.

1

Closed battery door =
hearing aid is on

2

Open battery door =
hearing aid is o

When you switch on the hearing aid you may hear

a start-up melody.

5. Batteries

Naída V-SP, UP

1 2

Remove the
sticker from the
new battery and
wait two minutes.

If it is dicult to close the battery door: Check that

the battery is inserted correctly and the “+” symbol
is facing upwards. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.

Open the
battery door.

33

Place battery in
the battery door
with the “+”
symbol facing
upwards.

Naída V-RIC

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12

Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.

Replacement battery

This hearing aid requires zinc-air batteries. Identify the
correct battery size (13 or 675) by:

• Checking “Your hearing aid details” on page 3.

• Checking the marking on the inner side of the
battery door.

• Checking the following table.

Model

Phonak Naída
V-RIC, V-SP
V-UP

Zinc-air
battery
size

13
675

Color
marking on
package

orange
blue

IEC
code

PR48
PR44

ANSI
code

7000ZD
7003ZD

Please ensure you use the correct type of battery in

your hearing aids (zinc-air). Please also read chapter

19.2 for further information on product safety.

6. Putting on the hearing aid

6.1 Putting on the hearing aid with classic earmold

1

Take the earmold up to your ear
and place the ear canal part into
your ear canal.

2

Place the hearing aid behind
your ear.

3

Insert the upper part of the
earmold into the upper part of
the bowl of your ear.

6.2 Putting on the hearing aid with dome, SlimTip

or cShell

1

Place the hearing aid behind
your ear.

2

Insert the earpiece into your
ear canal.

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7. Removing the hearing aid

7.1 Removing the hearing aid with classic earmold

1

Lift the hearing aid above the upper
part of your ear.

2

Grasp the earmold with your ngers
and gently remove it.

3

If there is an anchor attached
to the earpiece, tuck it into the
bowl of your ear to secure your
hearing aid.

Please try to avoid gripping the tube to remove the

hearing aid.

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8. Push button

7.2 Removing the hearing aid with dome, SlimTip

or cShell

1

Gently pull on the bend of the
tube and remove the hearing aid
from behind the ear.

In very rare cases, your earpiece can remain in your

ear canal when removing the hearing aid from the
ear. In the unlikely case that the earpiece does get
stuck in your ear canal, it is strongly recommended
to see a medical specialist for safe removal.

The push button on your
hearing aid can have
various functions or is
not active. This depends
on the programming of
the hearing aid which is
indicated in your
individual “Hearing aid
instructions”. Please
ask your hearing
care professional for
this printout.

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9. Volume control

To increase the volume,
press the volume control
upwards. To decrease the
volume, press the volume
control downwards.
The volume control can
be disabled by the hearing
care professional.

10. Roger for conversation in noise
and over distance

Are you often in situations where the noise level is high
or the distance to the speaker/talker is more than

1.5 m (5 feet)? For instance in

• noisy restaurants, cafés and bars

• family gatherings

• business meetings, presentations and lectures featuring

one or more speakers

• one-to-one conversations

• cell phone calls

• watching TV and listening to music

• in the car

• online video calls

Combining your Phonak Naída V hearing aids with a
Roger wireless microphone enables you to hear and
understand more speech in these challenging situations.
www.phonak.com/roger

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