Phonak AudéoTM B-Direct
(B90/B70/B50)
User Guide
This user guide is valid for:
Wireless models
Phonak Audéo B90-Direct
Phonak Audéo B70-Direct
Phonak Audéo B50-Direct
CE mark applied
2017
2017
2017
Your hearing aid details
Your hearing aids operate in the frequency range of
2.4 GHz–2.48 GHz. When ying please check if ight
operator requires devices to be switched into ight
mode, see chapter 10.
Model
Audéo B-Direct (B90, B70, B50)
Earpiece
F Dome
F SlimTip
F cShell
Your hearing care professional:
Battery size
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Your hearing aids have been developed by Phonak – the
world leader in hearing solutions based in Zurich,
Switzerland.
These premium products are the result of decades of
research and expertise and are designed to keep you
connected to the beauty of sound! We thank you for
making such a great choice and wish you many years of
listening pleasure.
Please read the user guide carefully to make sure that you
understand and get the best out of your hearing aids. For
more information about features and benets, simply
contact your hearing care professional.
Phonak – life is on
www.phonak.com
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Contents
Your hearing aid
1. Quick guide
2. Parts of the hearing aid
Using the hearing aid
3. Left & right hearing aid markings
4. On/O
5. Batteries
6. Putting on the hearing aid
7. Removing the hearing aid
8. Push button
9. Phone calls
10. Flight mode
Further Information
11. Care and maintenance
12. Exchanging the earwax protection
13. Connectivity overview
14. Service and warranty
15. Compliance information
16. Information and description of symbols
17. Troubleshooting
18. Important safety information
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1. Quick guide
Left & right hearing aid markings
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Changing batteries
1
Remove the
sticker from the new
battery and wait two
minutes.
2 3
Open the
battery door.
Blue marking for left
hearing aid.
Red marking for right
hearing aid.
Place battery in
the battery door with
the “+” symbol facing
upwards.
On/O
Push button
Flight mode
OOn
The push button has two main functions:
1. The push button on your hearing aid
can either be volume or program change
depending on the hearing aid
programming. This is indicated in your
individual instructions.
2. If the hearing aid is paired with a
phone a short push (less then 2 seconds)
will accept an incoming call and a long
push (more than 2 seconds) will reject an
incoming call.
To enter ight mode hold down the push
button for 10 seconds whilst closing the
battery door.
To exit ight mode simply open and close
battery door again.
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2. Parts of the hearing aid
The pictures below show the model described in this user
guide.
Possible earpieces
SlimTipDome
Audéo B-Direct
Tube
Anchor (optional)
Speaker (without earpiece attached)
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cShell
Push button
Battery door
3. Left & right hearing aid markings
4. On/O
There is a red or blue marking inside the battery door and
on the speaker. This will tell you if it is a left or a right
hearing aid.
Blue marking for left hearing aid.
Red marking for right hearing aid.
The battery door is also the on/o switch.
1
Closed battery door =
hearing aid is on
2
Open battery door =
hearing aid is o
When you switch on the hearing aid you may hear a
start-up melody.
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5. Batteries
1 2 3
Remove the
sticker from the
new battery and
wait two minutes.
If it is dicult to close the battery door:
Check that the battery is inserted correctly and the
“+” symbol is facing the “+” label inside the battery
compartment. If the battery is not inserted
correctly, the hearing aid will not work and the
battery door can be damaged.
Open the
battery door.
Place battery in
the battery door
with the “+”
symbol facing
upwards.
Low power: You will hear two beeps when the battery
is low. You will have approximately 30 minutes to
change the battery (this can vary, depending on the
hearing aid settings and battery). We recommend that
you always have a new battery on hand.
Replacement battery
This hearing aid requires a size 13 zinc-air battery.
Model
Phonak Audéo
B-Direct
Zinc-air
battery
size
13
Color
marking on
package
orange
IEC
code
PR48
ANSI
code
7000ZD
Please ensure you use the correct type of battery in
your hearing aids (zinc-air). Please also read chapter
18.2 for further information on product safety.
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6. Putting on the hearing aid
7. Removing the hearing aid
1
Place the hearing aid behind
your ear.
2
Insert the earpiece into your
ear canal.
3
If there is an anchor attached
to the earpiece, tuck it into
the bowl of your ear to secure
your hearing aid.
1
Pull on the bend of the tube
and remove the hearing aid
from behind the ear.
In very rare cases, the dome can remain in your ear
canal when removing the tube from the ear. In the
unlikely case that the dome does get stuck in your
ear canal, it is strongly recommended to see a
physician for safe removal.
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8. Push button
The push button has two
main functions:
1. The push button on your
hearing aid can either be
volume or program change
depending on the hearing
aid programming. This is
indicated in your individual
instructions.
2. If the hearing aid is
paired with a phone a short
push (less then 2 seconds)
will accept an incoming call
and a long push (more than
2 seconds) will reject an
incoming call. Please see
chapter 9 for further
information regarding use
of phone.
9. Phone calls
Your hearing aid allows direct communication with
Bluetooth® enabled phones. When paired and connected
to a phone, you will hear the caller’s voice directly in your
hearing aid. Your hearing aid picks up your voice through
its own microphones.
Your voice
Caller’s voice
Bluetooth® is a registered trademark owned by the Bluetooth SIG, Inc.
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9.1 Initial pairing to a phone
It is only necessary to perform the pairing
procedure once with each phone featuring
Bluetooth wireless technology. After the initial
pairing, your hearing aid will connect automatically
to the phone. This can take up to 2 minutes.
1
On your phone, ensure that Bluetooth wireless technology
is enabled and search for Bluetooth enabled devices in the
connectivity setting menu.
2
Switch on your hearing aid(s).
You now have 3 minutes
to pair your hearing aids
with your phone.
3
Your phone shows a list of found Bluetooth enabled
devices. Select the hearing aid from the list to
simultaneously pair both hearing aids.
For more information about pairing instructions for
Bluetooth wireless technology specic to some of
the most popular phone manufacturers, go to:
www.phonak.com/audeob-direct
9.2 Connecting to the phone
After your hearing aids have been paired to your phone,
they will automatically connect again when switched on.
The connection will be maintained as long as the
phone remains ON and within range.
Your hearing aid can connect to two phones at the
same time but only one call at a time is possible.
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9.3 Making a call
Enter the phone number using the phone keypad and
press the dialing button. You will hear the dialing tone
through your hearing aid. If your phone supports
hands-free calling (Bluetooth HFP) then your hearing aid
picks up your voice through its own microphones.
9.4 Accepting a call
When receiving a call, a calling notication will be heard
in the hearing aids.
The call can be accepted by a short push on the hearing
aid push button (less than 2 seconds) or on your phone as
you normally do.
short push
< 2 sec
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9.5 Ending a call
9.6 Rejecting a call
A call can be ended by holding down the push button on
the hearing aid for more than 2 seconds or on your phone
as you normally do.
long push
> 2 sec
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An incoming call can be rejected by holding down the
push button on the hearing aid for more than 2 seconds
or on your phone as you normally do.
long push
> 2 sec
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10. Flight mode
Your hearing aids operate in the frequency range of
2.4 GHz–2.48 GHz. When ying some operators require all
devices to be switched into ight mode. Entering ight
mode will not disable normal hearing aid functionality,
only the Bluetooth connectivity functions.
10.1 Enter ight mode
To disable the wireless function
and enter ight mode:
1
Open battery door.
2
Hold down the push button
on the hearing aid for
10 seconds while closing
the battery door.
In ight mode, your hearing aid cannot connect directly
to your phone.
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10.2 Exit ight mode
To enable the wireless function and exit ight
mode again:
1
Open battery door.
2
Close the battery door
on the hearing aid again.
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11. Care and maintenance
Diligent and routine care of your hearing aid contributes
to outstanding performance and a long service life.
Please use the following specications as a guideline.
Further information regarding product safety, see
chapter 18.2.
General information
Before using hair spray or applying cosmetics, you should
remove your hearing aid from your ear, because these
products may damage it.
When you are not using your hearing aid, leave the
battery door open so that any moisture can evaporate.
Make sure that you always completely dry your hearing
aid after use. Store the hearing aid in a safe, dry and
clean place.
Your hearing aids are resistant to water, sweat and dust
under the following conditions:
• The battery door is fully closed. Ensure that no foreign
object such as hair is caught in the battery door when it
is closed.
• After exposure to water, sweat or dust, the hearing aid
is cleaned and dried.
• The hearing aid is used and maintained as described in
this user guide.
Use of your hearing aid around water can restrict
air ow to the batteries causing it to stop working.
Should your hearing aid stop working after coming
into contact with water, refer to the
troubleshooting steps in chapter 17.
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Daily
Inspect the earpiece for earwax and moisture deposits.
Clean the surfaces with a lint-free cloth or use the small
brush provided in the hearing aid hard case. Never use
cleaning agents such as household detergents, soap, etc.
for cleaning your hearing aid. It is not recommended to
rinse with water. If you need to clean your hearing aid
intensively, ask your hearing care professional for advice
and information on lters or drying capsules.
Weekly
Clean the earpiece with a soft, damp cloth or with a
special cleaning cloth for hearing aids. For more in depth
maintenance instructions or for more than basic cleaning,
please see your hearing care professional.
12. Exchanging the earwax
protection
Your hearing aid is equipped with an earwax protection to
protect the speaker from earwax damage.
Please check the earwax protector regularly and exchange
it if it looks dirty or if the hearing aid volume or sound
quality is reduced. The earwax protection should be
replaced every four to eight weeks.
12.1 Removing the earpiece from the speaker
1
Remove the earpiece from the
speaker by holding the speaker
in one hand and the earpiece in
the other.
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2
Gently pull on the earpiece
to remove.
3
Clean the speaker with a
lint-free cloth.
12.2 Exchanging the earwax protection
1
Insert the removal side of the
exchange tool into the used
earwax protector. The shaft
of the holder should touch the
rim of the earwax protector.
2
Carefully pull and remove
the earwax protector straight
out of the speaker. Please do
not twist the earwax protector
when removing.
3
To insert the new earwax
protector, gently push the
insertion side of the exchange
tool straight into the hole of the
speaker until the outer ring is
perfectly aligned.
4
Pull the tool straight out.
The new earwax protector will
remain in place. Now attach
your earpiece to the speaker.
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12.3 Attaching the earpiece to the speaker
1
Hold the speaker in one hand
and the earpiece in the other.
2
Slide the earpiece over the
speaker sound outlet.
3
The speaker and the earpiece
should t perfectly together.
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13. Connectivity overview
14. Service and warranty
The illustration below shows the connectivity options
available for your hearing aid.
Cell phone
TV Connector connected to TV*
* The TV Connector can be connected to any audio source such as a TV, PC or hi- system.
Note: Your hearing aid does not oer connectivity with Roger or other Phonak wireless
accessories.
Local warranty
Please ask the hearing care professional, where you
purchased your hearing aid, about the terms of the
local warranty.
International warranty
Sonova AG oers a one year limited international
warranty, valid starting from the date of purchase.
This limited warranty covers manufacturing and
material defects in the hearing aid itself, but not
accessories such as batteries, tubes, earpieces,
external receivers. The warranty only comes into
force if a proof of purchase is shown.
The international warranty does not aect any legal
rights that you might have under applicable national
legislation governing sale of consumer goods.
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Warranty limitation
This warranty does not cover damage from improper
handling or care, exposure to chemicals or undue stress.
Damage caused by third parties or non-authorized service
centers renders the warranty null and void. This warranty
does not include any services performed by a hearing care
professional in their oce.
Serial number
(left side):
Authorized hearing care
professional (stamp/signature):
Serial number
(right side):
Date of purchase:
15. Compliance information
Europe:
Declaration of Conformity
Hereby Sonova AG declares that this product meets the
requirements of the Medical Devices Directive 93/42/EEC
as well as the Radio Equipment Directive 2014/53/EU. The
full text of the EU Declaration of Conformity can be
obtained from the manufacturer or the local Phonak
representative whose address can be taken from the list
on www.phonak.com (Phonak worldwide locations).
Australia/New Zealand:
Indicates a device’s compliance with applicable
Radio Spectrum Management’s (RSM) and
Australian Communications and Media Authority
(ACMA) regulatory arrangements for the legal sale
in New Zealand and Australia.
The compliance label R-NZ is for radio products
supplied in the New Zealand market under
conformity level A1.
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The wireless models listed on page 2 are certied under:
Phonak Audéo B-Direct (B90/B70/B50)
USA FCC ID: KWC-BTD1
Canada IC: 2262A-BTD1
Notice 1:
This device complies with Part 15 of the FCC Rules and
with RSS-210 of Industry Canada. Operation is subject to
the following two conditions:
1) this device may not cause harmful interference, and
2) this device must accept any interference received,
including interference that may cause undesired operation.
Notice 2:
Changes or modications made to this device not
expressly approved by Sonova AG may void the FCC
authorization to operate this device.
Notice 3:
This device has been tested and found to comply with
the limits for a Class B digital device, pursuant to Part 15
of the FCC Rules and ICES-003 of Industry Canada.
These limits are designed to provide reasonable protection
against harmful interference in a residential installation.
This device generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is
no guarantee that interference will not occur in a
particular installation. If this device does cause harmful
interference to radio or television reception, which can be
determined by turning the equipment o and on, the user
is encouraged to try to correct the interference by one or
more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the device
and receiver.
• Connect the device into an outlet on a circuit
dierent from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV
technician for help.
Notice 4:
Japanese Radio Law and Japanese
Telecommunications Business Law Compliance
This device is granted pursuant to the Japanese Radio
Law
(電波法) and the Japanese Telecommunications
Business Law (電気通信事業法). This device should not
be modied (otherwise the granted designation number
will become invalid)."
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Radio information of your wireless hearing aid
Antenna type
Operation frequency
Modulation
Radiated power
Resonant loop antenna
2.402 – 2.480 GHz
GFSK, Pi/4 DPSK
<1mW (EIRP)
Bluetooth®
Range
Bluetooth
Proles supported
~1m (class 3)
Version 4.2
HFP (Hands-free prole)
202-SMF050
R
D17-0010 202
T
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16. Information and description
of symbols
With the CE symbol, Sonova AG conrms that this
product – including accessories – meets the
requirements of the Medical Devices Directive
93/42/EEC as well as the Radio Equipment
Directive 2014/53/EU. The numbers after the
CE symbol correspond to the code of certied
institutions that were consulted under the
above-mentioned directives.
This symbol indicates that the products described
in these user instructions adhere to the
requirements for an applied part of Type B of EN
60601-1. The surface of the hearing aid is
specied as an applied part of Type B.
Indicates the medical device manufacturer, as
dened in EU Directive 93/42/EEC.
This symbol indicates that it is important for
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the user to read and take into account the
relevant information in these user guides.
This symbol indicates that it is important for
the user to pay attention to the relevant
warning notices in these user guides.
Important information for handling and
product safety.
During transportation keep dry.
The Bluetooth® word mark and logos are
registered trademarks owned by Bluetooth
SIG, Inc. and any use of such marks by
Sonova AG is under license. Other trademarks
and trade names are those of their respective
owners.
Japanese mark for certified radio equipment.
Operating
The product is designed such that it functions
conditions
without problems or restrictions if used as
intended, unless otherwise noted in these user
guides. The hearing aids are classied IP68 (depth
of 1 meter for 60 minutes) and designed to be
used in all daily life situations. Therefore you do
not have to worry about getting the hearing
aids exposed to a rain shower or sweat. However,
the hearing aid is not intended to be used in
water activities that includes chlorinated water,
soap, salt water or other liquids with a
chemical content.
Indicates the manufacturer’s serial number so that
a specic medical device can be identied.
Indicates the manufacturer’s catalogue number so
that the medical device can be identied.
Temperature during transportation and storage:
–20° to +60° Celsius (–4° to +140° Fahrenheit).
Humidity during transportation: Up to 90% (non
condensing).
Humidity during storage: 0% to 70%, if not in use.
See instruction in chapter 18.2 regarding drying
the hearing aid after use.
Atmospheric pressure: 200 hPA to 1500 hPa
The symbol with the crossed-out garbage
bin is to make you aware that this hearing
aid may not be thrown away as normal household
waste. Please dispose of old or unused hearing
aids, at waste disposal sites intended for electronic
waste, or give your hearing aid to your hearing
care professional for disposal. Proper disposal
protects the environment and health.
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17. Troubleshooting
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Problem
Hearing aid not functioning
Hearing aid whistles
Hearing aid not loud enough
or distorted
Hearing aid plays two beeps
Hearing aid switches on & o
(intermittent)
Phone does not work
If the problem persists, contact you hearing care professional
for assistance
Please check www.phonak.com/audeob-direct for further information.
Causes
Dead battery
Blocked speaker/earpiece
Battery not inserted correctly
Hearing aid switched o
Hearing aid not inserted correctly
Earwax in ear canal
Volume too loud
Low battery
Speaker/earpiece blocked
Volume too low
Hearing has changed
Indication for low battery
Moisture on battery or
hearing aid
Hearing aid is in ight mode
Hearing aid not paired to the phone
What to do
Change battery (chapter 1 + 5)
Clean speaker opening/earpiece
Insert battery correctly (chapter 1 + 5)
Switch hearing aid on by completely closing the battery door
(chapter 4)
Insert hearing aid correctly (chapter 6)
Contact your ENT/GP or hearing care professional
Decrease volume if volume control available (chapter 1 + 8)
Change battery (chapter 1 + 5)
Clean speaker opening/earpiece
Turn volume up if volume control available (chapter 1 + 8)
Contact you hearing care professional
Change battery within the next 30 minutes (chapter 1 + 5)
Wipe battery and hearing aid with dry cloth
Open and close battery door (chapter 10.2)
Pair it to the phone (chapter 9.1)
18. Important safety information
Please read the information on the following pages before
using your hearing aid.
A hearing aid will not restore normal hearing and will not
prevent or improve a hearing impairment resulting from
organic conditions. Infrequent use of a hearing aid does not
permit a user to attain full benet from it. The use of a
hearing aid is only part of hearing habilitation and may
need to be supplemented by auditory training and
instruction in lipreading.
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18.1 Hazard warnings
The intended use of
hearing aids is to amplify
and transmit sound to the
ears and hereby
compensate for impaired
hearing. The hearing aids
(specially programmed for
each hearing loss) must
only be used by the
intended person. They
should not be used by any
other person as they could
damage hearing.
Changes or modications
to the hearing aid that
were not explicitly
approved by Sonova AG
are not permitted. Such
changes may damage your
ear or the hearing aid.
Do not use the hearing
aids in explosive areas
(mines or industrial areas
with danger of explosions,
oxygen rich environments
or areas where ammable
anesthetics are handled).
Hearing aid batteries are
toxic if they are swallowed!
Keep out of the reach of
children, individuals with
cognitive impairment, and
pets. If batteries are
swallowed, consult your
physician immediately!
Your hearing aids operate
in the frequency range of
2.4 GHz–2.48 GHz. When
ying please check if ight
your ear canal, it is
strongly recommended to
see a physician for safe
removal.
operator requires devices
to be switched into ight
mode, see chapter 10.
Hearing programs in the
directional microphone
mode reduce background
If you feel pain in or
behind your ear, if it is
inamed or if skin
irritation and accelerated
accumulations of earwax
occur, please check with
noises. Please be aware
that warning signals or
noises coming from
behind, e. g. cars, are
partially or entirely
suppressed.
your hearing care
professional or physician.
This hearing aid is not for
children below 36 months.
In very rare cases, the
dome can remain in your
ear canal when removing
the tube from the ear. In
the unlikely case that the
dome does get stuck in
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It contains small parts
that can cause choking,
if swallowed by children.
Keep out of the reach of
children, individuals
with cognitive impairment,
and pets. If swallowed,
consult a physician or
hospital immediately.
Do not make a wire
connection from your
hearing aid to any external
audio sources like radio
etc. That could cause
injuries on your body
(electric shock).
The following is only
applicable for persons with
active implantable medical
devices (i.e. pacemakers,
debrillators, etc.):
Keep the wireless hearing
aid at least 15 cm
(6 inches) away from the
active implant. If you
experience any interference,
do not use the wireless
hearing aids and contact
the manufacturer of the
active implant. Please, note
that interference can also
be caused by power lines,
electrostatic discharge,
airport metal detectors etc.
Keep magnets (i.e. battery
handling tool, EasyPhone
magnet, etc.) at least
15 cm (6 inches) away
from the active implant.
If using a TV Connector,
consult the chapter
“Important safety
information” in the
user guide.
Hearing aids should not
be tted with domes /
wax protection systems
when used by clients
with perforated
eardrums, inamed ear
canals or otherwise
exposed middle ear
cavities. In these cases,
we recommend the use
of a custom earpiece. In
the unlikely case that
any part of this product
should remain in the ear
canal, it is strongly
recommended to see a
medical specialist for
safe removal.
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18.2 Information on product safety
Phonak hearing aids are
water resistant and not
waterproof. They are
designed to withstand
normal activities and
occasional accidental
exposure to extreme
conditions. Never immerse
your hearing aid in water!
Phonak hearing aids are not
specically designed for
extended periods of water
submersion on a continual
basis, that is worn in
activities such as swimming
or bathing. Always remove
your hearing aid before
these activities, as the
hearing aid contains
sensitive electronic parts.
Never wash the
Protect your hearing aid
microphone inputs. Doing
so could cause it to lose its
special acoustic features.
from heat (never leave near
a window or in the car).
Never use a microwave or
other heating devices to
dry your hearing aid. Ask
your hearing care
professional about suitable
drying methods.
The dome should be
changed every three
months or when it
becomes sti or brittle.
This is to prevent the dome
from detaching from the
tube spout during insertion
into or removal from
the ear.
When you are not using
your hearing aid, leave the
battery door open so that
any moisture can
evaporate. Make sure that
you always completely dry
your hearing aid after use.
Store the hearing aid in a
safe, dry and clean place.
Do not drop your hearing
aid! Dropping onto a hard
surface can damage your
hearing aid.
Always use new batteries
for your hearing aid. In
case a battery is leaking,
replace it immediately with
a new one to avoid any
skin irritation. You can
return used batteries
to your hearing care
professional.
The batteries used in these
hearing aids should not
exceed 1.5 Volts. Please do
not use silver-zinc or Li-ion
(lithium-ion) rechargeable
batteries as these may
cause severe damage to
your hearing aids. The table
in chapter 5 explains
exactly which type of
battery your particular
hearing aids require.
Remove the battery if
you are not using your
hearing aid for a long
period of time.
Special medical or dental
examination including
radiation described below,
may adversely aect the
correct functioning of your
hearing aids. Remove and
keep them outside the
examination room/area
before undergoing:
Medical or dental
examination with X-ray
(also CT scan).
Medical examinations with
MRI/NMRI scans,
generating magnetic elds.
Hearing aids don’t need to
be removed when passing
security gates (airports
etc.). If X-ray is used at all,
it will be in very low doses,
and will not aect the
hearing aids.
Do not use your hearing
aid in areas where
electronic equipment
is prohibited.
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Your hearing care professional:
029-0530-02/V2.00/2017-06/FO © Sonova AG All rights reserved
Manufacturer:
Sonova AG
Laubisrütistrasse 28
CH-8712 Stäfa
Switzerland
www.phonak.com
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