Sonance Flex Bracket
Installation Instructions
Technical Assistance and Service
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If your Sonance product should need repair or service, contact your Sonance Authorized Dealer for help, or use the following
procedure:
1. Prior to calling, note the product’s model number, serial number, purchase date, and the name and address of the dealer where
you purchased the product.
2. Contact our Technical Assistance Department at the above number(s) and describe the problem the unit is experiencing.
If applicable, they will issue a Return Authorization Number.
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3. If you’re directed to return the unit to Sonance for repair, pack the unit in its original shipping carton. If needed, you can
obtain replacement packaging from us for a small charge. Note: it is best if you place the box into an additional outer
“overcarton” before shipment to minimize the chance of theft in shipment. Please include a copy of the original bill of sale
inside the package.
4. Contact a package delivery company such as United Parcel Service or Federal Express to arrange prepaid (not collect) shipping. Do not use the U.S. Postal Service.
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6. Ship the packaged unit to:
Quality Assurance Department
Sonance
212 Avenida Fabricante
San Clemente, CA 92672-7531
Limited Lifetime Warranty Coverage (U.S. Only)
Sonance warrants to the original retail purchaser only that this Sonance product will be free from
defects in materials and workmanship, provided the product was purchased from a Sonance Authorized
Dealer.
Defective products must be shipped, together with proof of purchase, prepaid insured to the Authorized Sonance Dealer from
whom they were purchased, or to the Sonance factory at the address listed on this instruction manual. Freight collect shipments
will be refused. It is preferable to ship this product in the original shipping container to lessen the chance of transit damage.
In any case, the risk or loss or damage in transit is to be borne by the purchaser. If upon examination at the factory or
Authorized Sonance Dealer it is determined that the unit was defective in materials or workmanship at any time during this
warranty period, Sonance or the Authorized Sonance Dealer will, at its option, repair or replace this product at no additional charge, except as set forth below. If this model is no longer available and can not be repaired effectively, Sonance, at is
sole option, may replace the unit with a current model of equal or grater value. In some cases where a new model is substituted, a modification to the mounting surface may be required. If mounting surface modification is required, Sonance assumes
no responsibility or liability for such modification. All replaced parts and product become the property of Sonance. Products
replaced or repaired under this warranty will be returned to the original retail purchaser, within a reasonable time, freight prepaid.
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