DVR-PRO
DVR-PRO
DVR-PRO
Professional
Professional
Professional
Drive Recorder
Drive Recorder
Drive Recorder
1
Index
DVR-PRo V1.0 EN 03/19
Preface.
Safety instructions.
Packing list.
Technical specification.
Overview.
Schematic diagram.
Button and LEDs
Installation guide.
Record time table.
On/Off operation.
Smartphone app.
Tv-Out interface.
Snooper PC and MAC player.
SD Card information.
Firmware upgrade.
Information and Guidance.
Advanced connections.
Troubleshooting.
Service under warranty.
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4
6
7
10
11
12
12
15
16
16
27
28
33
34
35
38
39
40
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Preface
DVR-PRo V1.0 EN 03/19
Thank you for purchasing the Snooper DVR-Pro dash Camera.
Before installing or using this product please familiarise yourself with this
user guide.
Performance Products Ltd holds the copyright to this user guide and no part
may be copied, reprinted or translated without the written permission of
Performance Products Ltd.
About this Guide
The contents of this document are for information purposes and may be
subject to change without prior notice. Performance Products Ltd has made
all reasonable efforts to ensure that the information contained in this user
guide , at the time of its creation and/or modification, is accurate.
Performance Products Ltd are not be responsible for any errors, omissions,
or inaccuracies and accept no liability whatsoever for any loss or damage
howsoever arising.
Please retain this manual for future reference.
3
WEEE Notice
DVR-PRo V1.0 EN 03/19
Disposal of Waste Electrical and Electronic Equipment and/or Battery
by users in private households in the European Union
This symbol indicates that the product and/or packaging
cannot be disposed of as household waste. Rather, you must
dispose of your waste equipment and/or battery by handling
it over to the applicable take-back scheme. This ensures that
the electronic equipment and/or battery are recycled
appropriately. For more information please contact either
your municipal office, the shop where you purchased the
equipment or your household waste disposal service. The
recycling of materials will assist the conservation of natural
resources and the protection of human health and the
environment.
Battery Warning
• Never dismantle, crush, or pierce the battery. Do not expose the
battery to a high temperature environment.
• Keep the battery out of reach of children.
• Never dispose of batteries in a fire. Batteries may explode if exposed
to naked fire.
• There are no user serviceable parts inside the battery. It can only be
replaced by an authorised Snooper technical.
• Dispose of used batteries by observing local regulations.
• Snooper products meet the requirements for transportation under
967 Section II (UN3481, Lithium ion batteries packed with
equipment).
4
Caution
DVR-PRo V1.0 EN 03/19
• It is unsafe for the driver to operate this device while the vehicle
is in motion.
• Ensure that the time zone is adjusted prior to the use of this device.
• The results of GPS positioning are only for reference, and should not
affect the actual driving situation.
• GPS positioning accuracy may differ depending on weather and
geographical restrictions such as high buildings, tunnels,
underpasses, or forests. GPS satellite signals cannot pass through
solid materials (except glass). Solar reflective glass will also affect the
performance of the GPS satellite reception.
• GPS reception performance on each device may differ.
• The values displayed in this device, such as speed and position, are for
guidance only due to the influence of surrounding environment.
• It is normal for the device to get warm during use.
• Improper use or operation of the product may result in damage of the
product or its accessories. This will void the warranty.
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Packing list
DVR-PRo V1.0 EN 03/19
Before using please check the following items according to the model and
whether the following items are complete. If there are any omissions, please
contact customer services.
Snooper DVR-Pro
Dash camera
Power cable 1 pc Key 2 pcs
1 pc
Emergency record
button and cable
1 pc
2.5mm jack to female
RCA Video-in cable
Card reader
1 pc Double-sided tape 1 pc
1 pc
(Optional)
Manual 1 pc
Note: SD Card minimum specification (not included) read and write speed
Class 10 or above. You should also consider using a high endurance SD
cards as this type of card can be written and overwritten many more times
than a standard SD card.
The new SD card must be formatted before using it (via the camera menu),
ensuring that any important data has been backed up. Formatting the
Micro SD card is the only regular maintenance that is required for a Dash
Cam. Most problems encountered with Dash Cams are SD card related and
not the Dash camera itself.
For the optimal performance of your Dash Cam and the SD card,
monthly formatting is recommended.
The fragmented nature of the files produced, caused by intermittent stop
and start recordings, will clog up the SD card. This may have a negative
impact on the quality of recordings as well as on the lifespan of the SD card.
It is the responsibility of the user to regularly review footage to check
that videos and data are recording correctly.
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Technical specifications.
DVR-PRo V1.0 EN 03/19
Technical indicators
Size/weight/colour
Camera sensor
Lens Angle
Second camera
Wi-Fi
Mobile terminal
app
Video
Sound recording
Audio and video
format
Parameter Description
L170mm*ø65mm / 120g / Black
4M physical pixel CMOS image sensor, Seven groups
all-glass lens
Front: 165 ° (horizontal: 130 °, vertical: 80 °)
Rear: Depending on the input camera
Support composite video baseband signal(CVBS) camera
input.
Built-in Wi-Fi module (IEEE 802.11b/g/n, 2.412
GHz-2.4835 GHz)
Snooper app(IOS V8.0 and above, Android V4.0 and above)
Normal recording (card capacity of 79%, this space is
automatically deleted after the old file coexistence of new
files)
Event recording (20% of card capacity, G-Sensor, SOS
button, alarm IN event triggered)
Parking guard recording (parking guard function is turned
on)
Built-in Microphone
Video: H.264 video encoding / MOV format; audio: AAC
Storage media
Speaker
SD high-speed memory card (maximum support 128G,
make sure to use branded CLASS10 - Not included)
Built-in speaker
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Button (s)
DVR-PRo V1.0 EN 03/19
LED
Power button/camera button/emergency recording
button Reset button.
Upgrade button (press the key to enter the upgrade mode
when the power is turned off or the card is removed).
Note: the upgrade button located above the SD card slot
Red and Blue
、
G-Sensor
GPS
RTC
Emergency record
button
Parking guard
Video output
Language settings
Take pictures
Resolution/Bit rate
/Frame rate
Loop recording
PC/MAC player
Built-in triaxial three-dimensional collision acceleration
sensor
Built-in high-quality GPS
Connect the device’s Wi-Fi, open the App or GPS for
time synchronisation .
Dash mounted, hard wired, emergency record button.
The recorder uses the vehicles battery for power during
parking guard once the ignition is switched OFF, if a vibration
is detected then the unit automatically starts to record
2-way TVOUT(NTSC/PAL)
English,German, French, Dutch & Spanish.
Support JPG format photo capture
1920*1080 16M @30fps / 1280*720 12M @30fps
Note: resolution / frame rate / bit rate is currently only two of the defaults
1, 2 or 3 minutes optional
Snooper player
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Upgrade interface
DVR-PRo V1.0 EN 03/19
Communication
Interface
HDMI interface
SD card upgrade (upgrade process, power failure or r the
card cannot start, you need to press the upgrade button
to enter the upgrade mode)
UART / IR interface
HDMI interface
Alarm I/O
Lock
Power
Static power
consumption
Standby current
Ideal operating
temperature
Operating
temperature
storage
temperature
Define input / output alarm line (active low)
Physical lock to protect the SD card, tamper resistant
6V-32V car power socket or car direct wired
3.6W
Less than 1mA
Note: the vehicle is off and after full charge (within 10 min)
-25 ° C to 65 ° C
-40 ° C to + 85 ° C
-40 ° C to + 90 ° C
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Definition of power cord.
DVR-PRo V1.0 EN 03/19
Emergency
record button
Yellow
Red
Black
Orange*
Green*
Brown*
*Refer to advance connections on page #37
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Structural diagram.
DVR-PRo V1.0 EN 03/19
Power cord
Rear camera
Video-In
HDMI
Left view
Camera
Lens
GPS antenna
Power Button
Power cord
outlet hole
Ventilation holes
Front view
Rotary
shaft cover
Reset button
Shaft
Lock cover
Double-sided tape
Lock
Right view
Red LED
Blue LED
Speaker
Rear view
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Button and Indicator light definitions
DVR-PRo V1.0 EN 03/19
Power button: press and hold to turn on.
Quick press to take a photograph. Press and hold to lock/unlock the current
video file when you boot up.
Reset button: press 'reset' to restart the device.
Upgrade button: This button does not need to be operated when the
device is working normally. Press the upgrade button until the unit enters
the upgrade mode (indicator LED flashes) then release it. The button
located above the SD card slot.
Status LED function.
Blue is flashing and the Red LED is solid – The device is switched On and it is
recording.
Blue and RED LEDs flashing rapidly – The device has registered an event (G-
sensor) or the emergency record button has been pressed. The LEDs will
continue to flash rapidly until the event recording has ended.
Blue LED lit and Red LED flashing – the unit is switched On, but the SD card
is not inserted in to the device or the SD card requires attention.
Blue and Red LEDs are both Off – the device is Off or in parking mode, if the
device is activated whilst in parking mode the Blue and Red LEDs will flash
rapidly.
Installing
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the front camera.
1. Firstly, decide the optimum
position for the unit, ensuring that
it des not obscure the drivers view.
The best position is usually in the
center of the windscreen at the
top,
preferably on the passenger side of the vehicle and behind the ear view
DVR-PRo V1.0 EN 03/19
mirror. The dash cam must have view through the windscreen whilst
ensuring that it does not intrude within the wiper area. The maximum
intrusion into the wiper area is 40mm.
2. Secondly, clean the area of the
windscreen where the unit is to
be fitted.
3. Next, remove the protective
film from the double-sided tape
and attach the unit to the
windscreen. Note: Ensure that
the unit is positioned
perpendicular to the road.
4. Consult your owner's manual
for the location of the fuse box as
there are many different ways to
access a fuse box. In order to gain
access to the fuses, you may
need to remove some trim or
open some panels. Certain cars
allow you to do this by lifting a
tab or pulling a panel with your
fingers, whereas, other cars may
require prying with a trim tool.
5. Route the power cable by
tucking it neatly across the top of
the windscreen and down the A
pillar. This is located at the side of
the windscreen, down the same
side of the vehicle where the
fusebox is located.
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WARNING: this type of installation should be performed by a
DVR-PRo V1.0 EN 03/19
qualified or competent individual. Working with your vehicle's
electrical system can be dangerous.
If you have any doubts, please consult a professional
ϱ Once you have located the fuse box , you need to look at the layout of
the fuse box. If there are any spare or empty fuse holders, it is better to
utilize those. This should avoid removing any existing fuses. If this does not
apply, you should refer to the vehicle's fuse diagram to locate fuses that will
be safer to run an accessory from. We recommend looking for fuses such
as: power outlets, accessory fuses, interior lights, heated seats.
You should avoid using fuses for air bags, ECU, traction control and ABS or
any other safety related feature.
ϳ. Finding the correct fuse.
The device requires both a constant (permanent live) and a switched
ignition live. In order to test whether a fuse is ignition switched or always
on, you will need a circuit tester or similar. If you are testing an empty fuse
slot, put the tip of your tester into the slot directly. If you are testing on fuse
slots that have existing fuses in them, you can test using the openings on
the top of the fuse.
The Red (ACC) cable needs to be connected to an ignition switched fuse,
therefore you need to test that the power is live ONLY when the ignition is
switched ON. If the fuse stays live up even after you turn off the car, try to
use a different fuse slot.
The Yellow (B+) cable needs to be connected to a permanent live
(this is essential for parking mode). Turn the ignition OFF and remove the
key to find a fuse which remains live.
Note: Newer vehicles may have a battery save function. They have timed
'timed fuses' which stay live for a set number of minutes after the car
ignition is turned off.
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Opening or closing and locking or unlocking will reset this timer.
DVR-PRo V1.0 EN 03/19
If the selected fuse loses power after this period you will need to find an
alternative permanent fuse/source.
The Black (GND) cable needs to be connected to the metal chassis of the
vehicle. For this type of vehicle you will need to leave the vehicle door open
or interior light switched for 30 minutes to let the timer run out.
Recording time table
1.Estimated recording duration (front camera only).
Camera and video
properties
Camera Res. fps bps Normal Event Normal Event Normal Event Normal Event Normal Event
Memory card capacity and recording time
8GB 16GB 32GB 64GB 128GB
Camera
Camera
Camera and video properties
Camera Res. fps bps Normal Event Normal Event NormalEventNormal Event NormalEvent
Front
Camera
The 2nd
Camera
Front
Camera
The 2nd
Camera
Front
Front
1080P 30fps 16M
720P 30fps 12M
49
Min12Min99Min24Min
67
Min16Min
134
Min32Min
199
Min48Min
268
Min64Min
399
Min96Min
536
128
Min
Min
2.Estimated recording duration if a 2d/rear camera is installed
Memory card capacity and recording time
8G 16G 32G 64G 128G
1080P 30fps 16M
25fps
720*480
or
30fps
1280P 30fps 12M
25fps
720*480
or
30fps
39
Min9Min79Min19Min
4M
50
Min12Min
4M
100
Min24Min
159
Min39Min
200
Min48Min
319
Min79Min
400
Min96Min
799
Min
1072
Min
639
Min
800
Min
192
Min
256
Min
159
Min
192
Min
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Operating Instructions.
DVR-PRo V1.0 EN 03/19
On/Off operation
As the device is wired directly to the vehicle, the unit should switch on
automatically when the ignition is switched ON.
If the unit is switched OFF when the vehicle ignition is switched OFF, the
unit will not automatically restart. You will need to switch the unit on by
pressing the power button (on the right hand side of the device).
Note: When the device is shutting down, the ignition must NOT be switched
back on until the unit shuts down completely (no LEDs lit). Once the unit has
shut down the ignition can be switched on. Failing do this may result in the
video files being corrupted.
Emergency record button.
Pressing the emergency record button will lock and
protect the current video file , this locked file will not be
overwritten unless the SD card id formatted or the file is
manually deleted .
The Red and Blue LEDs will flash rapidly when the button
is pressed.
Smartphone App.
1. Download and install the App.
For optimum user experience, download and install
Snooper DVR-Pro app from either the Apple or Android
App stores.
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For Apple users, search ''Snooper DVR-PRO'' in the App stre search to
DVR-PRo V1.0 EN 03/19
download and install.
Android users go to the Google Play Store search for "Snooper DVR-Pro" to
download and install.
2. Connect the device via Wi-Fi
Once the app has been downloaded and installed, turn on the device and
connect it to your smart-phone. You must be within the Wi-Fi signal
coverage to connect. Next, using the phone, select 'system settings', open
'Wi-Fi settings' and click the Wi-Fi name that starts with ''Snooper-''. You
will then be required to enter the factory default password 12345678. To
enter the main user interface, select the "Snooper DVR-Pro" icon.
Note: Whilst connected to the devices' Wi-Fi network your smart phone
will be unable to access the internet via Wi-Fi.
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3. Live preview
DVR-PRo V1.0 EN 03/19
Once Wi-Fi connection has been established, click on the home page
"realtime preview". The realtime preview window enables the view of live
images, displayed by horizontal screen.
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Snooper
• Rec
Switch
between Front
and Rear
camera (if
fitted)*
Snooper
• Rec
Switch
between Front
and Rear
camera (if
fitted)*
Mute/Unmute
Apple App Live preview
Mute/Unmute
Android App Live preview
Record/ Stop
recording
Record/ Stop
recording
Battery Power
Transmission rate
Record resolution
Fragment length
Current time
Back
Recording indicator
Capture
Capture Refresh
Refresh
Battery Power
Wi Fi status
Current date time
Transmission rate
Fragment length
Record resolution
Back
Recording indicator
* To switch between front and rear camera view you
must STOP recording before switching.
Switch: Click this icon to switch between the front and rear camera (if
DVR-PRo V1.0 EN 03/19
fitted) preview image. (Note: The drive recorder system supports both
the front and back recordings when the button is highlighted. If it is
greyed out, no rear camera has been detected.)
Mute/Un-mute: You can turn the audio recording function on or off,
this button indicates the current audio recording status.
Record / Stopping Video: The icon is located at the upper left corner
of the video recording. If the icon is flashing, this indicated that the
drive recorder is recording.
Capture: Click this icon to take a still image in JPG format. Refresh: If
the real-time preview interface is lagging behind 'real time', you can
manually refresh the image.
Back: Click to exit the real-time preview interface to return to the
main interface.
4. App settings
Click the App home page "Settings" to enter the
settings page, you can set up the vehicle recorder
and query related information.
Note: Setting the black bold item in the
sub-menu indicates the default settings for the
recorder.
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1) Recording Resolution
DVR-PRo V1.0 EN 03/19
2) Clip Time
The recording resolution setting is used to
adjust the front camera recording
resolution. The higher the resolution,
the sharper the image.
Note: The size of the resolution will
affect the amount of recording time on
the SD card. The higher the resolution,
the larger the file size will be.
Note: The rear camera (third-party
camera) recording resolution is fixed to
720x480.
Clip Time: Set the recording duration of
each video clip/file.
Option 1 minute, 2Minutes or 3 Minutes
Press OK to save.
Note: The video clip duration and
resolution can affect the transfer time,
via WiFi, between the device
any the
smart phone.
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3) G-Sensor sensitivity
DVR-PRo V1.0 EN 03/19
4) TVOUT
Gravity acceleration fluctuations will vary
with: sudden acceleration, emergency
braking or on uneven road surfaces. The
video file is protected when the system
senses a large undulating or acceleration.
G-Sensor sensitivity is used to set the
threshold for sensing these fluctuations.
The higher the sensitivity, the more
susceptible to fluctuations in the
acceleration of gravity, resulting in a
protected video.
Note: If the sensitivity is set too high the
SD card may become full with
'protected files'
The device supports video output to a
third-party AV display, the screen display
format can be set through this function.
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5 Parking guard
DVR-PRo V1.0 EN 03/19
When Parking guard is activated and the
vehicle ignition is switched OFF, the
device will continue to protect the vehicle.
If the device detects vibration, recording
will automatically start for a period
of 25 seconds.
The video protection will be cancelled, if
the vehicle is started OR the power
button is pressed manually during the
parking guard video recording.
Note: Parking guard can be used only
when the car battery is used to ensure
the provision of permanent power for the
device.
See page 13 section 7 for connection
instructions.
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6) Speaker
DVR-PRo V1.0 EN 03/19
7) Formatting
The built-in speaker can be switched ON
and OFF.
This will mute the start up tone.
This function is used to format the SD card
in the device.
When using the new SD card for the first
time, use this function to format the
memory card.
If you can not read the SD card or if the
card is full with events/protected files
you can also try formatting the card.
Note: Formatting the SD card will erase
ALL data/files from the card.
23
8) Network Configuration
DVR-PRo V1.0 EN 03/19
The network configuration interface is used
to modify the WiFi name (SSID) and
password.
After changing the WiFi name and/or
password, the app and the device will be
disconnected.
You will need need to re-enter the new
SSID and/or password to connect the
device to your smart phone.
Note: If you forget your password, you
need to reapply the device firmware by
using the upgrade function. This will
return the WiFi setting to the factory
default.
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5. Device Files
DVR-PRo V1.0 EN 03/19
The device files on the home page is used to view/access the recorded
video and photographed pictures that are stored on the drive recorders SD
card.
1) Folder Directory
Normal: Used to view recorded video. Event:
Used to view protected event videos. Photo:
Used to view captured photographs
2) File Operation
After entering the corresponding folder, click on a video or photo directly to
play the video or view browse the photograph .
Click the "..." button on the right to download the video or photo.
Note:
1) When downloading file, to maintain download stability the device does
not allow any other operations or functions other than can 'cancel' the
download.
25
2) If a rear camera is NOT connected to the recorder then the 'rear
DVR-PRo V1.0 EN 03/19
camera' tab will be disabled.
3) High-definition video may be interrupted due to WIFI
environment and
the transmission rates.
6.Local Files
A video downloaded from the drive recorder SD card can be viewed
directly from a video or photo viewer on your smart phone.
The screenshots above show the Apple app video function button. You can
choose to delete or save to the file local album.
Android users can view the downloaded video or photographs. The files
will be stored in the mobile phones SD card root in a folder named
"Snooper " .
26
TV OUT Interface
DVR-PRo V1.0 EN 03/19
This device supports two TV OUT outputs formats NTSC system or PAL
system, the default NTSC system.
The output interface is shown below:
GPS
information
Video lock
indication
Recording
indicator
Recording
resolution and
frame rate
Video mode
Speaker off
Parking
guard
SD Card
status
Real-time
Preview
WIFI state
Rear view
Current date time
Front view
Video duration
27
Windows and MAC video Player.
22
DVR-PRo V1.0 EN 03/19
The video recorded by the vehicle recorder is H.264 coded MOV
format. To view the video files on a PC or MAC computer please download
the Snooper player from: wwww.snooperneo.co.uk.
The player can view the information recorded in the video, such as GPS
location, speed and gravity acceleration.
1. Get Snooper player.
Download and install the Snooper player from: wwww.snooperneo.co.uk
2. Player interface
Click on the desktop short-cut to open the player
21
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1
2
3
54
6 7
Instructions for the editing software can be found at: https://www.youtube.com/
watch?v=fULAHoK3MlI
8 9
10
11121513
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1617181920
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Key
DVR-PRo V1.0 EN 03/19
1. Front camera playback window.
2. GPS data.
3. Video clip progress bar.
4. Video clip time.
5. Video editing interface.
6. Time-line for video editing (PC only).
7. Video playback controls.
8. Video volume control.
9. Screen shot gallery.
10. Take screen shot.
11. Speed.
12. G-sensor level.
3. Playback video
Open the Snooper player and click on 'add media files ' (
new window,
Select the removable '
allowing you to browse your computer
disk drive' and choose 'normal', 'event' or 'photo'
folder. (screen shots shown are from a Windows10 PC)
13. Compass direction.
14. Google map.
15. Switch map view.
16. Window control.
17. Height above sea level.
18. GPS co-ordinates.
19. Video playback full screen.
20. Current video file name.
21. Options/preferences.
22. Search for video files.
23. Add video/media files.
24. Video file list.
25. Rear Camera video (option)
for video files.
23) this
will open a
29
select the file or files and click 'open' .
DVR-PRo V1.0 EN 03/19
To control the video playback speed, stop, pause use the buttons (7)
Playback volume can be adjusted by using
the slide control (8)
.
You can also adjust the size of the Snooper player window through the
window control button (16) or view the video in full screen mode use the
full screen button (19). To exit full screen press 'esc'. 4. Settings/
preferences.
Click on the 'Tools' (21) to manage the Snooper player.
3 0
To change the player language select 'view'
DVR-PRo V1.0 EN 03/19
5. Map Operation
To switch between satellite and map view, use the switch map view button
(15)
satellite view
map view
To zoom in and out use the '+' and '-' buttons and to view the map in full
screen use the button. Press 'esc' to exit full screen.
A and B on the map indicate the
start and end locations of the video
clip and the route taken.
31
6. Speed, Gravity sensor and Compass
DVR-PRo V1.0 EN 03/19
11.
Vehicle speed.
12.
Gravitational
acceleration.
7. Embedded data
This GPS information is embedded in the
video file and can not be amended.
The information shown is:
Date. Time (24hr format). GPS coordinates.
Speed.
8. File listing - with second camera installed.
If a optional rear camera is fitted (not
included) the file listing will show a second
camera icon.
The rear camera video playback widow will be
automatically be displayed on the screen.
Note: this window can be moved to any
position within the player window by moving
it with the computer mouse.
13.
Direction of
travel.
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SD Card.
DVR-PRo V1.0 EN 03/19
1. Insert SD card
Open the device lock and remove the lock cover. Insert the SD card into the
card slot, replace the lock cover and lock the device. Please do not forcibly
insert the SD card as this damages the SD card or
2. Remove the SD card
Ensure that the device is switched OFF, then open the device lock and
remove the lock cover. Press the SD Card into the card slot direction and
the card will pop up automatically.
3. Format the SD card
If you are using the device first time, please format the SD card. Backup any
important data in the card before formatting.
Turn on the device, open the "Snooper " app and connect it to the device
via WIFI. Enter the "Settings" page, click the "formatting", and then click
"OK" to format the SD Card on the dash camera. Note: Formatting the SD
card will erase ALL data/files from the card.
4. Replacing with a new SD card
As the device is continually writing to the SD card, the service life of the SD
card is limited. Due to this, the card will require replacing after a period of
time. Failure to do this can cause video storage problems or malfunction of
the device.
card
slot.
5. Card specifications
The device can record up to two channels, front and rear, the minimum
recommended specification for the SD card is a branded class 10 high or
endurance SD card, 32GB to 128GB capacity
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6. Using the card reader
DVR-PRo V1.0 EN 03/19
To view the files on a PC remove the SD card from the device and insert it,
into the card reader slot.
Then, insert the card reader into the computer USB port. The computer will
read the SD card content automatically. It will be displayed as a removable
disk in the computer resources management. The files can be viewed from
here.
The firmware updates
There are two methods of updating the firmware: soft upgrade and hard
upgrade . If the device is working OK , you can use the soft upgrade
method.
If the device cannot be powered up on, you must adopt the hard upgrade
method.
Firstly, downlaod the firmware update package from:
www.snooperneo.co.uk including the files: SD_CarDV.bin , SdFwCode.bin
and the update instructions.
Transfer the SD_CarDV.bin and SdFwCode.bin file into the SD card root
directory.
Note: Please do not create a new folder or change the name of the
firmware. We recommend that before updating, you format the SD card
first, backing up important data in the card before formatting. Then insert
the SD card, including the firmware files, into the card slot.
Soft upgrade method: Turn on the vehicle ignition to switch the device ON.
The upgrade process will then begin.
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When upgrading, the blue LED will flash first, then the red LED will begin
DVR-PRo V1.0 EN 03/19
to flash. During this process do not power off the device or remove the
SD card.
Hard upgrade method: You will need a small pointed object, such as a
paper clip or similar. Gently press the paper clip into the
"Upgrade" hole, located above the SD card slot. Whilst pressing the
upgrade button switch on the vehicle ignition. In order to switch on the
device, keep the button pressed until it enters the upgrade mode. The
blue LED will flash first, then the red LED will begin to flash. Once the
LED starts to flash you can release the upgrade button.
Once the update is complete, the device will power off . You should
delete the upgrade files from the SD card .
Note: if files remain on the SD card, the device will enter upgrade mode
each time it is switched ON.
You can check the firmware version via the app - settings >
miscellaneous.
Notice
◆ The device will beep frequently to remind the user to synchronize the
time. This will occurr when the device is switched on for the first time,
or if the power is cut off completely.
After the smart phone is connected to the device by WiFi, open the
Snooper app and the time from the smart phone will synchronize to the
device automatically.
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Alternatively, when the device receives the GPS satellite information, the
DVR-PRo V1.0 EN 03/19
time will be synchronised .
◆ The SD card should be FAT32 format. However, if the SD Card capacity is
larger than 64GB, it should be exFAT format.
New cards must be formatted via the device, then the SD card can be
used. The device will format the SD card automatically.
◆ If poor quality SD card are used, recording or operational problems may
occur. To avoid this, only use class10 or higher level SD cards.
◆ When upgrading, please make sure the SD card is FAT32 format.
◆ When the upgrade is complete, the device needs to adjust the data. As a
result, the boot time may take a little longer.
◆ The SD card should be replaced periodically due to the fragmented
nature of the SD cards memory.
◆ Full HD video (1080p) are large data files, therefore we recommend that
the file is downloaded to the smart phone. The streamed video via WiFi
needs to be buffered.
◆ The real-time preview on the smart phone is based on WIFI wireless
transmission. The real-time preview of video will have a slight delay.
◆ Please do not eject the SD card if the device is recording as this will cause
corruption or loss of the last video file. It may also damage the SD card.
◆ The unit will continue to charge for approximately 10 minutes once the
ignition is switched off.
◆ Be sure to clean the device recorder lens and the front windscreen, inside
and outside for the optimum picture clarity.
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◆ This recorder can connect multiple phones, but only one mobile phone
DVR-PRo V1.0 EN 03/19
can preview/replay/download in real time at the same time.
◆ The files on the SD card are continually overwritten and the storage
capacity is distributed in proportion. The default
'normal' recording accounts for 79% of the cards capacity. The 'event'
video accounts for 20% of the cards capacity and the
'photo' accounts for 1% of the card's capacity.
◆ When 'normal' recording space is full, the device will delete the first
video file. When the 'events' space is full, the device will remove the
earliest recorded video files. If the 'pictures' is space full, the device will
delete the first file to keep the video in loop. It is therefore important to
back up the important video and photo files on to an alternative storage
media.
◆ The "Settings" -> "miscellaneous " interface can be used to relocate the
remaining space for 'normal' recording, the 'event' recording residual
space, and the sum of the remaining space for photographs
◆ If the device is in the process of shutting down and the ignition is
switched OFF , ensure that the device is completely shut down before
the ignition is switched back ON.
◆ The WiFi name and password can be modified BUT after the
modification. You will need to reconnect the device via WiFi using the
new name/password .
Please remember the new WIFI password, otherwise you can only
recover the device by performing an upgrade.
◆ The GPS antenna is located in the 'shaft'. If the front windshield has a
metal membrane, this will affect the GPS signals reliability.
◆
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◆ The affective WiFi range of the device is approximately 10m BUT this
DVR-PRo V1.0 EN 03/19
range can be affected by environmental conditions.
◆ WiFi signal can also be affected by Bluetooth interference. When the
signal unstable, check the surrounding area for Bluetooth signals.
◆ A short press of the reset button automatically restarts the device.
◆ There are no user serviceable parts inside the device. Do not disassemble
the device.
Advanced connections
Back Trigger (+ve) - Orange wire.
If you have a rear camera connected which is also a reversing camera and
the reversing camera is connected to a separate AV monitor. Connect the
Orgage cable to the reversing light circuit and when reverse gear is engaged
the camera will switch to the AV monitor.
Note the AV monitor should be connected to TV-OUT.
IR/RX - Green wire.
Not used
Alarm out (-ve) - Brown wire.
Not used
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Simple troubleshooting
DVR-PRo V1.0 EN 03/19
Performance Solution
❶reset the device
❷format the SD card
Cannot record normally
Video not clear
working abnormally
Cannot preview in real time
Don’t have WIFI signal
App online can’t playback
Black screen when real-time
preview
SD card won't record
❸change new SD card, (Class10)
❹ensure SD card is fully insterted.
❺delete any damaged files from the memory card
❶change the resolution
❷ensure that the camera lens is clean
❸ensure that the is windscreen clean
❶press the reset button to restart
❷turn off and then restart the device
❸format the SD card
❶confirm that it is not connected with another mobile
❷close the app and restart the app.
❸restart the device
❶confirm WIFI signal is within the range of the device
❷refresh WIFI list
❸restart the device
❹re-upgrade the firmware
❶stop take recording, then playback.
❷change the resolution.
❸download the video, then playback
❶press the reset button to reset the device
❷turn off and restart
❸format the SD card
❶format the SD card
❷Replace the SD card (Class10)
For product assistance please contact our support team
on
0333 121 2252
or visit
www.snooperneo.co.uk
39
Service Under Warranty
DVR-PRo V1.0 EN 03/19
Snooper comes with a standard 12 month manufacturer’s warranty. Register
your device for warranty at www.snooperneo.co.uk
Faulty Products up to 30 days from purchase.
Refund or Replace Policy, contact the seller directly for this. The consumer is
responsible for ensuring that the software is up to date. All products must be
complete with accessories and original packaging on return.
Faulty Products from 31 days to 12 months from purchase. Return the
device to Snooper (Performance Products Ltd) who will offer a prompt repair
service.
In all cases we reserve the right to inspect the product and verify the fault.
Contact the seller for their returns procedure and all warranty claims MUST
go through the seller. The consumer is responsible for any software updates!
We do not cover faults caused by accident, neglect, misuse or normal wear
and tear. All products must be complete with accessories and original
packaging on return.
PLEASE NOTE: We cannot process any warranty claims unless proof
of purchase is provided.
Please retain your receipt as a precaution.
Full terms and conditions of warranty are available on request. Limited
Warranty.
40
This Snooper product is warranted against all defects in both materials and
DVR-PRo V1.0 EN 03/19
workmanship for a period of one (1) year. This is from the date of original
purchase. The product must be purchased from an authorized Snooper
dealer.
ALL PURCHASES OF SNOOPER PRODUCTS FROM NON-AUTHORIZED
SNOOPER DEALERS ARE SUBJECT TO FURTHER WARRANTY RESTRICTIONS
AS DESCRIBED BELOW.
The conditions of this Limited Warranty and the extent of responsibility of
Performance Products Ltd (PPL) under this Limited Warranty are as
follows :
1. This Limited Warranty will become void if service is performed by
anyone other than an approved Snooper Warranty Service Centre that
results in damage to the product.
2. This Limited Warranty does not apply to any product which has been
subject to misuse, neglect or accident. Similarly, if the product has had the
serial number altered, defaced or removed. The Limited Warranty will also
not apply if the product has been connected, installed, adjusted or
repaired, other than in accordance with the instructions provided by
Snooper.
3. Should you have any difficulties with the performance of this product
during the warranty period, please call Snooper or visit our web site
https://www.snooperneo.co.uk. You may also contact Snooper Customer
Services at the address listed below for any service help you may need.
4. PROOF OF DATE OF PURCHASE FROM AN AUTHORIZED SNOOPER
DEALER WILL BE REQUIRED FOR ANY WARRANTY SERVICE OF THIS
PRODUCT. BY APPLICABLE LAW.
41
5. SNOOPER PRODUCTS PURCHASED FROM A SOURCE OTHER THAN AN
DVR-PRo V1.0 EN 03/19
AUTHORIZED SNOOPER DEALER, INCLUDING ANY AND ALL PURCHASES VIA
THE INTERNET FROM A NON INTERNET AUTHORIZED SNOOPER DEALER,
SHALL NOT BE COVERED BY ANY SNOOPER LIMITED WARRANTY TO THE
EXTENT ALLOWED.
6. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU
MAY ALSO HAVE OTHER RIGHTS WHICH VARY ACCROSS DIFFERENT EU
COUNTRIES
7. ALL IMPLIED WARRANTIES, EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, SHALL HAVE NO GREATER DURATION THAN THE
WARRANTY PERIOD SET FORTH ABOVE. UNDER NO CIRCUMSTANCES SHALL
SNOOPER BE LIABLE FOR ANY LOSS OR DAMAGE, DIRECT OR
CONSEQUENTIAL, ARISING OUT OF THE USE OR INABILITY TO USE THE
PRODUCT. AS SOME EU COUNTRIES DO NOT ALLOW LIMITATIONS ON HOW
LONG AN IMPLIED WARRANTY LASTS OR EXCLUSIONS OR LIMITATIONS OF
INCIDENTAL OR CONSEQUENTIAL DAMAGES, THE ABOVE LIMITATIONS OR
EXCLUSIONS MAY NOT APPLY TO YOU.
8. Product must be shipped in its original carton or equivalent carton, fully
insured, with shipping charges prepaid. Snooper will not assume
responsibility for any loss or damage incurred in shipping.
9. The sole responsibility of Snooper under this Limited Warranty shall be
limited to the repair or replacement of the product only (whichever is
deemed appropriate and at the sole discretion of Snooper).
This Limited Warranty does not cover car static or other electrical
interferences, labour costs or any other associated or incidental costs
incurred for the removal or re-installation of the unit for repair.
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Recommendations for safe use of product (Snooper, Battery and
DVR-PRo V1.0 EN 03/19
other accessories)
●Always treat your product with care. Keep it in a clean, and dust free
environment.
●Warning! May explode if disposed of in fire.
●Do not expose your product to liquid, moisture or humidity.
●Do not expose your product to extreme high or low temperatures.
●Do not expose the battery to temperatures above +60°C (+140°F).
●Do not expose your product to naked flames or lit tobacco products.
●Do not drop, throw or try to bend your product.
●Do not paint your product.
●Do not attempt to disassemble or modify your product. Only Snooper
authorised personnel should perform service.
●Do not place your product in the area above your cars airbag.
●CHILDREN - KEEP OUT OF CHILDRENS REACH. DO NOT ALLOW CHILDREN
TO PLAY WITH YOUR SNOOPER PRODUCT OR ITS ACCESSORIES. THEY
COULD HURT THEMSELVES OTHERS OR ACCIDENTALLY DAMAGE YOUR,
UNIT OR ACCESSORY. SNOOPER CONTAINS SMALL PARTS THAT COULD BE
DETACHED AND CREATE A CHOKING HAZARD.
Battery
We recommend that you fully charge the battery before you use Snooper
for the first time. Batteries which are new, or ones that have not been used
for a long time can initially have a reduced capacity.
Battery charge time can vary depending on different conditions. These
include: operating temperature, application usage patterns, features
selected and voice transmissions when using the Bluetooth functionality.
Disposing of the Battery
Please check with your local waste management service authority regarding
regulations for the safe disposal of the battery. The battery should never be
placed in municipal waste. Use a battery disposal facility if available.
43
DVR-PRo V1.0 EN 03/19
SnooperUK
@snooperUK
Snooper UK
www.snooper.co.uk
Performance Products Ltd, Cleaver House, Sarus Court, Manor Park, Runcorn,
Cheshire, WA7 1UL. United Kingdom
Tel +44 (0)1928 579579 E: customerservices@snooper.eu.
Copyright © 2019
All rights reserved.
All other marks, products or company names mentioned in this guide are
trademarks of their respective companies.
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