Snom VoIP PABX User Manual

VoIP PABX

User Guide

PABX User Guide

Release 1.1 - April 2006

The above software is licenced under terms which can be found in the Software Licence section of the documentation. Use of the device is subject to the terms therein. If you do not accept those terms then you may return the device unused in it’s original packaging for a full refund of the purchase price.

Important Safety Notice

Depending on the power arrangements, it is possible that your VoIP system phone will not work during power outages.

Your system administrator will be able to give your further information about arrangements for access to telephone service during power failures.

It is not safe to assume that your VoIP phone will be available to make emergency calls at all times and you should therefore famailiarise yourself with other means of making emergency telephone calls (e.g. ﬁxed exchange lines and mobile phones) should this be required.

EMERGENCY CALLS: the VoIP phone system should not be used as



the sole or primary means of summoning assistance in the event of an emergency as power interruptions or other system failure modes could cause it to become unavailable without warning.

Trademarks

ipcortex is a Trademark of IP Cortex Ltd. All other Trademarks reproduced in this document are the property of their respective owners and used for identiﬁcation purposes only.

Contents

Document Conventions 6

Getting Started 7

Making Phone Calls Using a Phone Handset 7

Using the Web Interface 8

Connecting 8

my calls 9

my phonebook 9

my details 9

Name 9

E-mail Address 9

Send Email Voicemail Alerts? 10

Attach Voicemail to Alerts? 10

Personal phonebook 10

my phone 10

Current home extension 11

Phone line and button mappings 11

change password 12

TAPI Conﬁguration 13

Introduction 13

Requirements 13

Installing the TAPI Drivers 13

Conﬁguring the TAPI Driver 17

Tesing the TAPI Interface 18

Troubleshooting 19

Voicemail 20

Accessing Voicemail 20

Conﬁguring Voicemail 20

Retreiving Voicemail 21

Short Code Features 23

Phone Quick Reference Cards 24

Document Conventions

Throughout the document, normal text like this indicates procedures required to correctly conﬁgure your device.

Critical instructions and helpful conﬁguration tips are highlighted in italics throughout the text.

Critical instructions are formatted like this and preceded by an



exclamation mark in a circle. Failing to comply with a critical instruction may cause anomalous behaviour, damage to the PABX or other components, or even result in safety issues.

Conﬁguration tips are formatted like this and highlight necessary



steps that need to be performed in certain circumstances. Always take note of these tips as they contain information which can prevent common conﬁguration problems.

Getting Started

We assume for the purposes of this user level manual that your phone system administrator, or installation engineer have setup your VoIP PABX and phones.

If you are also a phone system administrator then you should consult the ipcortex “VoIP PABX Installation & Administration Guide” for details of how to administer the whole system.

As a user, you will normally have been provided with either a physical phone, or a PC based soft-phone which works in conjunction with your PC or PDA and suitable audio hardware.

You should also have been given a username, password and URL to access your own personal user area of the PABX. If you do not have this information then you will need to obtain them if you wish to make any changes to user level settings, or access advanced integration features such as TAPI PC integration.

If you have been provided with a physical phone, then you do not need the above username and password information to make phone calls.

Making Phone Calls Using a Phone Handset

Phone operation does vary between manufacturers and models but basics usage is reasonably intuitive, being quite similar to the way that traditional analogue handsets operate. The key difference is that most digital handsets have the concept of pressing a “dial” key after the whole number has been entered (in a similar way to a modern mobile phone) before the call attempt will be made.

Picking up the handset, dialling the full extension, local, or national number and pressing the button marked “OK”, , or “Dial” is usually sufﬁcient to make an outbound call.

Quick reference cards may have been provided with key information about use of your phone system (templates are attached in the Appendix of this manual).

For information on more advanced features, please see the phone Quick Reference Card or full phone manual

Using the Web Interface

The PABX has a personal web interface for each user which may be used to view phone information and make changes to your user settings and preferences.

Connecting

The web user interface is available from most HTML supporting browsers, including:

• Mozilla Firefox (all versions)

• Microsoft Internet Explorer (5.0+)

• Opera

Start your preferred browser and enter the URL you have been provided with:

Figure 1: Logon screen

Then enter the username and password you have been allocated and click on the OK button.

Once logged in, unless you are also a PABX administrator, you will see a single tabbed menu to the left oft the screen which allows you to select various options:

As a ﬁrst step after initial logon, you should select "Change password" from the menu, and set your password to something of your own

choosing.

my calls

This menu allows you to view the most recent calls made through the

PABX.

If your PABX administrator has set call cost patterns for some or all of the number preﬁxes in your recent list then the cost of these calls will also be shown in the list. Where the cost of a call is shown as

unknown, this simply means a call cost pattern has not been set by

the administrator.

my phonebook

This menu displays the whole phonebook that is available to you as a

user.

This consists of entries from the following sources:

All of the extensions on the system who’s entries have been

Your personal phonebook entries - see “my details” below for

System phonebook entries set by the system administrator.

Numbers from all of the above sources are merged and the resultant directory sorted by name as it would be on the phone for display.

conﬁgured to be visible to you (not ex-directory etc).

information about how to conﬁgure these.

my details

This is the main area where general details and preferences may be

changed:

Name

Your full name as it appears in the directory and on calls to other users

E-mail Address

The address to which notiﬁcations will be delivered for this login.

The e-mail address given here is the one to which voicemail



notiﬁcations from ordinary extensions and/or faxes from any soft fax extensions will be sent. If this is entered incorrectly then you will never receive these notiﬁcations and information may be lost.

Send Email Voicemail Alerts?

If set, and an e-mail address is entered above then an e-mail will be sent to the address whenever a Voicemail is received at your extension.

Attach Voicemail to Alerts?

If set then the above notiﬁcation will have a copy of the message attached as a WAV ﬁle. This may be listened to on a suitably equipped PC or PDA.

Notiﬁcations with attached messages will generate large e-mails.



Please ensure that your mail system and collection arrangements can cope with the volume and size of messages before enabling this option. Remember to disable it if you are going to be away from your e-mail for a while.

Personal phonebook

Enter names and numbers into empty ﬁelds in this area to add new entries into your personal phonebook.

my phone

Use for phone buttons - if this is set to yes for an entry then the

system will attempt to place that entry onto a spare short dial button on your phone. See my phone below for details of how to determine which entries have actually been placed onto phone buttons.

Details about your own extension and physical phone may be viewed

and changed from this page.

A number of links are present, which reveal further information about the extension or phone. For security and conﬁdentiality reasons these do not open out when the page is initially displayed. The information can however be seen and changed by clicking on the text.

This area is also where TAPI settings for desktop PC dialling and call integration may be viewed and conﬁgured but this is dealt with in more detail in the next section.

Current home extension

Shows the extension number of the main extension owned by you as a user.

Show/Change my PIN number - Clicking on this text displays the

PIN used to log in to voicemail for the extension.

When the PIN is displayed, entering a new value into the box and clicking will change the PIN to this new number.

Show SIP registration login(s) and password - Clicking on this text

displays the SIP registration information for each line on the phone.

You do not normally require this information for a hardware phone which has been set by your administrator to be auto conﬁgured by the PABX as the conﬁguration will be pushed to the phone by the system.

If you are using a soft phone or other user conﬁgured device to communicate with the PABX, then this is the information you need to give it in order to place and receive calls.

Show TAPI settings - Clicking on this text reveals information

required to set up your local PC for TAPI integration if this is enabled on your PABX.

See the next chapter of this document for information about completing TAPI setup on your PC.

Phone line and button mappings

Many phones have the ability to present more than one extension number and have a set of buttons with corresponding indicator lights to show which “line” is ringing or selected for outgoing calls.

Short dial numbers may also be allocated onto some of these buttons on certain kinds of phone. The exact details, number of buttons allocated to extensions and allocated to short dials varies by phone type and system conﬁguration.

This section shows exactly how the extensions and/or short dial buttons have been conﬁgured on your phone.

This information can be used to ﬁll out an insert card, or otherwise note which buttons and indicators correspond to which line or function on your phone.

+ 25 hidden pages