Snom UC Edition 710, UC Edition 715, UC Edition D715 User Manual

User Guide

Using the snom 710/715/D715

with

TABLE OF CONTENTS

Using the phone with snom UC Edition ......................................................................5

Brief introduction to input modes and navigation ...............................................................5

Entering numerals, letters, special characters, and symbols ...........................................5

Logon .................................................................................................................................... 6

Using extension number and PIN .........................................................................................6

Using SIP URI, domain\username, and password ............................................................ 7

Logoff ............................................................................................................................................8

Getting to know your phone ..........................................................................................9

Display layout ..............................................................................................................................9

Context-sensitive function keys ..............................................................................................9

Function keys ...............................................................................................................................10

Call indicator ............................................................................................................................ 11

Message key ............................................................................................................................. 11

Rebooting the phone .............................................................................................................. 11

Changing your Presence status ..................................................................................12

Speed dial keys ................................................................................................................13

Using speed dial keys ............................................................................................................ 13

Conﬁguring speed dial keys ................................................................................................. 13

Calling Contacts and Address Book entries ...........................................................14

Looking up Contacts .............................................................................................................. 14

Address Book Search (ABS) ................................................................................................. 15

Transferring calls ............................................................................................................. 16

What are the different transfer procedures? ....................................................................16

Attended transfer ............................................................................................................... 16

Unattended (blind) transfer ........................................................................................... 16

Safe unattended/blind transfer ....................................................................................... 16

Transfer cheat sheet ............................................................................................................... 17

Attended transfer ..................................................................................................................... 18

Transferring calls to manually dialed numbers - attended ........................................ 18

Transferring calls to speed dial numbers - attended ................................................. 19

Transferring calls to Contacts - attended .................................................................... 20

Transferring calls to Directory lookup - attended ....................................................... 21

Unattended transfer ................................................................................................................ 22

Transferring calls to manually dialed numbers - unattended ................................... 22

Transferring calls to speed dial numbers - unattended ............................................ 23

Transferring calls to Contacts - unattended ................................................................ 24

Safe transfer ............................................................................................................................. 25

Transferring calls to manually dialed numbers safely ................................................ 25

Transferring calls to speed dial numbers safely .......................................................... 26

Transferring calls to Contacts safely ............................................................................. 27

Transferring calls directly to Voicemail ...............................................................................28

Parking calls and retrieving parked calls .................................................................29

Parking calls ............................................................................................................................. 29

Retrieving calls ......................................................................................................................... 29

Unretrieved calls ringing back .............................................................................................. 30

Call history ........................................................................................................................31

Looking up missed, received, and dialed calls ................................................................. 31

Looking up missed calls ................................................................................................... 31

Looking up received calls ................................................................................................ 31

Looking up dialed calls ..................................................................................................... 32

Looking up parked calls ......................................................................................................... 32

Hold .....................................................................................................................................34

One call on hold .................................................................................................................... 34

Holding multiple calls ............................................................................................................. 34

Conference - local conference on phone .................................................................36

Initiating a conference ............................................................................................................ 36

Conference screen navigation ............................................................................................. 36

Speaking to one participant in private ................................................................................ 36

Putting one participant on hold ............................................................................................ 37

Dropping a participant ........................................................................................................... 37

Adding a participant ............................................................................................................... 37

Putting the conference on hold ............................................................................................ 37

Terminating the conference ................................................................................................... 37

Call forwarding .................................................................................................................38

Turning call forwarding on ..................................................................................................... 38

Turning call forwarding off ..................................................................................................... 38

Settings menu ..................................................................................................................39

snom UC Edition and snom 715/D715/710 Copyright, Trademarks, GPL, Disclaimers

snom, the names of snom products, and snom logos are trademarks owned by snom technology AG. Microsoft

and LyncTM are the property of Microsoft Corporation. All other product names and names

of enterprises are the property of their respective owners.

Product speciﬁcations are subject to change without notice.

snom technology AG reserves the right to revise and change this document at any time, without being obliged to announce such revisions or changes beforehand or after the fact.

Texts, images, and illustrations and their arrangement in this document are subject to the protection of copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties without express written permission may result in legal proceedings in the criminal courts as well as civil courts.

When this document is made available on snom’s web page, snom technology AG gives its permission to download and print copies of its content for the intended purpose of using it as a manual. No parts of this document may be altered, modiﬁed or used for commercial purposes without the express written consent of snom technology AG.

Although due care has been taken in the compilation and presentation of the information in this document, the data upon which it is based may have changed in the meantime. snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of snom or where liability arises due to binding legal provisions.

Our ﬁrmware includes some source code that may be used and modiﬁed by anyone and everyone under the GNU Public License (GPL), provided they, in turn, make it available to everyone else with the same licensing agreement. Please go to http://www.snom.com/en/support/download/gpl-opensource/ for the original GPL license and the source code of components licensed under GPL and used in snom products.

snom UC Edition and snom 715/D715/710 Using the phone with UC Edition

Using the phone with snom UC Edition

This guide describes the use of phones running snom UC Edition ﬁrmware version 8.8.3 and higher with Microsoft Lync

. As long as the phone is connected to your network and the Lync server, it will use the data in your Lync account, even when your computer is turned off or when you are not signed in to Lync on your PC.

For more information on setting up and connecting the hardware and for any other information not covered in this User Guide for UC Edition, please refer to the User Manuals which you can download from snom's web page at www.snom.com.

Brief introduction to input modes and navigation

Directories, call lists, contact list, favorites

Input modes:

123: Numerals abc: Small letters ABC: Capital letters

Deleting character to

the left of the cursor

Current input mode:

Next input mode:

Redialing

Moving cursor to the left Move cursor to the right

:

:

Changing input mode:

The current input mode is indicated in the information line. Press the left function key underneath the display to switch to the input mode indicated by the symbol directly above it in the function key line.

Text in Information Line

= current input mode

Press function key to switch to input mode

indicated by symbol in Function Key Line

123

abc

ABC

Entering numerals, letters, special characters, and symbols

When entering letters and special characters, pause brieﬂy after each character until the cursor has moved forward so that you won't write over the last character you entered. Pausing is not necessary when entering numerals.

For more information, please refer to the User Manual.

snom UC Edition and snom 715/D715/710 Logon and logoff

Logon

The data you need to log on depends on the setup of your network and on the Lync server. After connecting the phone to your network, you will see a screen like the following:

Using extension number and PIN

In the default conﬁguration, the required login data is the extension number and the PIN.

1. Enter the extension number and press

2. Enter the PIN and press .

3. If this login is successful, the phone will switch to the "signing in" screen and then show the idle

screen with your Lync account.

4. If the login is unsuccessful, either because of a typo or because the network will not accept the

data, the phone will start over at the prompt to press any key and then repeat the prompts for entering the extension and the PIN.

snom UC Edition and snom 715/D715/710 Logon and logoff

Using SIP URI, domain\username, and password

If the required data for the logon is SIP URI, domain\username, and password, you can switch to this

logon method by pressing

Entering special characters in letter mode:

◦ Press

once to enter the period ".".

◦ Press

three times to enter "@".

◦ Press

twelve times to enter the backslash "\".

◦ Use

to delete the character to the left of the prompt; use / to move the cursor to the

left/right.

1. Enter the SIP URI and press

. The format is "my.name@test.com".

2. Enter the domain\username and press

. The format is "test\my.name".

3. Enter the password and press

4. If this login was successful, the phone will switch to the "signing in" screen and then show the idle

screen with your Lync account. If the login is unsuccessful, either because of a typo or because the network will not accept the data, the phone will show the "Welcome" screen again and prompt you to enter the extension number and the PIN.

snom UC Edition and snom 715/D715/710 Logon and logoff

Logoff

1. Press the top of the navigation key to open the Settings menu.

2. Press to open the Identity menu.

3. Press

to open Logoff User screen.

4. If there is more than one user logged in, use the top and bottom arrows / on the navigation

key to select the one to be logged off.

5. Press

to log off the user marked by the preceding arrow . If you have changed your mind,

press

to exit without logging off.

snom UC Edition and snom 715/D715/710 Getting to know your phone

Getting to know your phone

Display layout

Date is replaced by current status message

Right function key is replaced by "Info" key when status messages are available

Function key line

When activeIn idle mode

Info & status bar with date and time

Conﬁ gured identities

Context-sensitive function key symbols

Context area

Context-sensitive function keys

In the default conﬁguration of the idle screen the four context-sensitive keys underneath the display have the following functions:

Contac

Contacts. For more information, see "Looking up Contacts" on page 14.

ABS

Directory search. For more information, see "Address Book Search (ABS)" on page

15.

CFwd

noFwd

Forwarding of all incoming calls (on/off). For more information, see "Call

forwarding" on page 38.

Presen

Overriding system presence indication and manually setting your presence state. For

more information, see "Changing your Presence status" on page 12.

Fig. 1 Fig. 2

◦ When the phone has received new notiﬁcations, the presence icon in Fig. 1 is replaced

by the status info icon

Info

(Fig. 2).

◦ To bring the presence icon back onscreen, press the function key underneath

Info

to open the status info screen.

snom UC Edition and snom 715/D715/710 Getting to know your phone

◦ Press

Del

to delete the selected item until the next reboot of the phone (Fig. 3 -

5, below).

◦ Removing the underlying cause of the notiﬁcation, for example setting the admin

password, will remove the notiﬁcation for good.

Fig. 3 Fig. 4

Fig. 5

Function keys

In the UC Edition ﬁrmware, the default setting of all programmable function keys with LEDs is line. See "Settings menu" on page 39 for the list of functions that can be selected for each key. The above diagram shows the location of the keys on the phone; the numbers F1 to F5 correspond to the list of keys in the phone's Preferences menu, submenu Fkeys, fkeys 1 - 5.

Mapping speed dial on function keys: See "Speed dial keys" on page 13.

snom UC Edition and snom 715/D715/710 Getting to know your phone

Call indicator

The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing, held, and missed calls. The LEDs will do one of the following:

• Blink rapidly when a call is coming in.

• Glow steadily when dialling, when in a call, and when a call is on hold.

• Blink slowly when there was a missed call.

◦ Viewing the particulars of the missed call:

Press the right arrow on the navigation key to view missed calls and simultaneously turn off the LED. For more information on call lists, see "Call history" on page 31.

◦ Turning off the LEDs after a missed call without viewing the call history: Press .

Message key

The symbol on the message key will show a bright red light when new messages are waiting to be retrieved. Press the key to retrieve messages.

For more information on the hardkeys, please refer to the snom 710 User Manual, chapter "Getting to know your phone".

Rebooting the phone

For some settings to take effect, you may to need to reboot the phone.

1. Press the top of the navigation key

to open the Settings menu.

2. Press

to open the Maintenance menu (press if your phone is running in administrator

mode).

3. Press

to open Reboot? screen, then to conﬁrm and start rebooting.

When the idle screen is back on the display, the reboot is complete.

snom UC Edition and snom 715/D715/710 Changing your Presence status

Changing your Presence status

You can manually change the Presence status signaled by the system to one of your own choosing. For example, if you are scheduled to be in an online meeting, Lync will signal your Presence status as busy during that time. If you want to be available for incoming phone calls during that time, you can manually change your status to available.

1. Press

Presen

to open the Presence State screen. If the key has been replaced by

Info

see "Context-sensitive function keys" on page 9 on how to make it visible.

2. Use / to select a state. The available options are:

Available Busy Do not disturb Be right back Away Reset Status

3. Press

to change the Presence state signaled by your phone.

4. To revert to the system state, select "Reset Status" and press

Note: DND does not affect calls from your admin/delegate, members of your Team Call, and contacts in your Friends and Family relationship group.

+ 28 hidden pages

Snom UC Edition 710, UC Edition 715, UC Edition D715 User Manual

Specifications and Main Features

Frequently Asked Questions

User Manual