Snom ONE IP Technical Manual
Deploying the
snom ONE IP Telephone System
Technical Manual
Kevin Moroz and Robyn Wright
Printed by
Puritan Press, Inc.
Hollis, New Hampshire, USA
Version 1.1
Copyright © 2011 snom technology, Inc.
All rights reserved.
snom® is a registered trademark of snom technology AG and its aliates in the European Union, USA, Japan, South Africa, Australia, China, and certain other countries
and regions. Unless specied otherwise, all trademarks, in particular product names,
are legally protected trademarks of snom technology AG. Other mentioned trademarks
or registered trademarks are the property of their respective manufacturers or owners.
Product specications are subject to change without notice.
Graphics artist: Milla Kesseli
Cover designer: Milla Kesseli
Library of Congress Cataloging-in-Publication Data
Kevin Moroz and Robyn Wright
Deploying the snom ONE IP Telephone System, Version 1.1
ISBN 978-1-884186-46-2
Puritan Press, Inc.
Hollis, New Hampshire, USA
snom.com
Authors
Kevin Moroz has been involved in the communications industries for more than 20
years. Mr. Moroz began his career as a sales engineer with companies like BBN Communications, MediaGate, and Pingtel and later became Director of Engineering at ABP
Technologies. Before coming to snom, Mr. Moroz was COO of pbxnsip. He holds a
B.S. in Management Science from University of Massachusetts and an M.S. in Computer Information Systems from Bentley University.
Robyn Wright has been editing and writing technical documents in the telecommunications industry for more than 20 years. After the high-tech bubble burst in 2003, she
began exploring other genres and writing projects, including advising undergraduates
in technical writing at UMass Lowell’s College of Engineering. Deploying the snom ONE
IP Telephone System was an unexpected and challenging return to the eld of telecommunications. She has a B.A. in English from the University of Massachusetts and is
working toward an M.Ed. in Instructional Design.
Key Contributors
Jonathan Greenwood has created and managed several startups within the telecommunication industry during the past 9 years. Previously a software engineer at Pancredit, he
worked on several major projects within the nancial industry. He transitioned from nancial systems software development to telecommunications while at pbxnsip Europe,
where he was responsible for the entire operations for Europe, Middle East, and Africa.
Jonathan is now Managing Director of snom UK Ltd and is also Product Manager for
snom ONE.
David Kirsopp is a technical support engineer and provided professional support to
pbxnsip before coming to snom. David studied IT at TMC Academy in Singapore and
has expertise in improving the services oered by the telecommunications industry as it
embraces the digital age. David is a Microsoft Certied Professional (MCP) and is also
CompTIA A+ certied.
Pradeep Kumar has more than 15 years of experience in the telecommunication industry working on various VoIP products. He has worked for successful startups, such
as Unisphere Networks, as one of the key members of the media gateway design and development group. He has also worked for Siemens Network Convergence group, leading the SIP-based residential gateway product. He has a B.S. in Electronics & Communications. He is currently leading the PBX software development for snom.
BRIEF CONTENTS
Part I—Getting Started
1 Getting Started ............................................................................................................ 1
Part II—Administering the System
2 System Settings ......................................................................................................... 29
3 Administering the Domain ........................................................................................83
4 Trunks ....................................................................................................................... 113
5 Dial Plans ................................................................................................................. 147
6 Extensions ................................................................................................................ 161
7 Park Orbits ............................................................................................................... 177
8 Service Flags ........................................................................................................... 181
9 Auto Attendant ........................................................................................................ 193
10 Hunt Groups ............................................................................................................ 215
11 Agent Groups .......................................................................................................... 225
12 Paging ...................................................................................................................... 251
13 Conferencing ........................................................................................................... 259
14 IVR Node .................................................................................................................. 271
15 Calling Card Account ............................................................................................ 283
16 Pre-Pay Feature ...................................................................................................... 289
17 Email ......................................................................................................................... 295
18 Audio and Greetings .............................................................................................. 309
19 Buttons ..................................................................................................................... 327
20 Plug and Play........................................................................................................... 343
21 Music on Hold ......................................................................................................... 375
22 Call Detail Records (CDRs) ................................................................................. 389
Deploying the snom ONE IP Telephone System
vi
Part III—The User Interface
23 Web Interface ......................................................................................................... 399
24 Star Codes .............................................................................................................. 425
25 Voicemail .................................................................................................................. 447
26 Cell Phones ............................................................................................................. 459
Appendix A. Working with CSV Files ............................................................ 475
Appendix B. SIP Overview .............................................................................. 499
Appendix C. snom ONE and Exchange ........................................................ 527
Glossary .................................................................................................................. 535
Index .................................................................................................................... 555
CONTENTS
Part I—Getting Started
1 Getting Started .......................................................................1
About snom ONE .................................................................... 1
Memory/Hardware Requirements ............................................ 2
USB Device .......................................................................... 4
Warnings ........................................................................ 4
Standards Conformance ...................................................... 4
Disposal ......................................................................... 4
Installing the Software .............................................................. 5
Windows Installations ......................................................... 5
MAC OS Installations ......................................................... 7
Linux Installations ............................................................ 10
Logging In .......................................................................... 14
Login Levels .................................................................. 15
Activating Your License ........................................................... 17
Upgrading the Software .......................................................... 17
Manual Software Upgrades (Windows) ................................... 18
Mac OS Upgrades ........................................................... 19
Linux Upgrades ............................................................... 20
Restarting the System ............................................................. 20
Restarting From Windows (Service Control Manager) .................. 21
Restarting From a Command Line ......................................... 22
Restarting From Mac OS ................................................... 22
Restarting From a Linux Environment ...................................... 22
Manually Starting the Service .............................................. 22
When the System Fails to Restart ......................................... 23
Technical Support ................................................................. 24
Documentation ..................................................................... 26
Part II—Administering the System
2 System Settings .................................................................... 29
Directory Structure ................................................................ 33
Deploying the snom ONE IP Telephone System
viii
Directory Tree ................................................................ 33
Global Configuration File ................................................... 34
Folder Overview .............................................................. 35
Folder Details ................................................................. 37
Configuring System Settings ..................................................... 42
General ........................................................................ 42
Administrator Login .......................................................... 44
Appearance ................................................................... 45
Performance .................................................................. 48
SIP Settings .................................................................. 51
Ports ................................................................................. 53
HTTP Ports ................................................................... 53
SIP Ports ...................................................................... 54
RTP Ports ..................................................................... 56
SNMP ......................................................................... 58
TFTP ........................................................................... 59
LDAP .......................................................................... 60
Logging ............................................................................. 60
General Logging ............................................................. 61
Specific Events ............................................................... 62
SIP Logging .................................................................. 63
Configuration ....................................................................... 66
Save/Restore a Backup ..................................................... 66
Request Configuration ...................................................... 67
Reload Configuration Files .................................................. 67
Schedule a Reboot .......................................................... 68
Certificates ......................................................................... 69
Access List ......................................................................... 72
Web Page Control................................................................. 75
Templates ..................................................................... 75
Translation .................................................................... 77
User Page Control ........................................................... 78
3 Administering the Domain ........................................................ 83
Naming the Domain................................................................ 84
Changing the Name of the Domain ........................................ 84
Assigning a Domain Administrator ............................................... 85
Domains—Default and New ...................................................... 89
Default Domain ............................................................... 89
Contents
ix
Creating New Domains...................................................... 90
Configuring the Domain ........................................................... 93
Accounts Page Display ....................................................101
Recording Defaults .........................................................104
Email Settings ...............................................................104
Midnight Events .............................................................105
Domain Address Book ...........................................................108
Creating a Domain Address Book .......................................109
Searching for Contacts ....................................................111
4 Trunks ...............................................................................113
Trunk Types .......................................................................114
SIP Registrations ...........................................................114
SIP Gateway .................................................................116
Outbound Proxy .............................................................116
Inbounds Calls ....................................................................117
How the System Identifies a Trunk .......................................117
How the System Routes a Call to the Proper Extension .....................119
Basic Routing ...............................................................119
When Regular Expressions are Involved .................................121
Regular Expressions and Direct Inward Dialing (DID) ..................124
Outbound Calls ...................................................................127
Caller-ID .....................................................................127
Generating the ANI .........................................................128
Representing the Source ..................................................129
Creating Trunks ...................................................................130
Configuring Trunks ...............................................................131
General Settings ............................................................131
Outbound Settings .........................................................139
Inbound Settings ............................................................141
Connecting Branch Offices Together ..........................................142
Using a Gateway Trunk ....................................................142
Using a SIP Registrations Trunk (SIP Tie Line) .........................144
5 Dial Plans ...........................................................................147
Parts of a Dial Plan ...............................................................148
Key Components ............................................................148
Wildcard Patterns ..........................................................151
Regular Expression Matching .............................................152
Deploying the snom ONE IP Telephone System
x
Building a Dial Plan ...............................................................153
Creating a Dial Plan ........................................................153
Configuring the Dial Plan ..................................................153
Sample Dial Plans ................................................................155
Typical Dial Plan ............................................................155
A Simplified Dial Plan.......................................................156
Dial Plan with Prefix in Front of the Number .............................156
A North American Dial Plan ................................................156
Sending Star Codes on a Trunk ..........................................157
Forced Matching
............................................................158
Inter-Domain Dialing
..............................................................158
Domains with Non-Overlapping Extensions .............................159
Domains with Overlapping Extensions ...................................159
6 Extensions ..........................................................................161
Preparing the User Account
.....................................................162
Working with Default Extensions
..........................................162
Importing Multiple Extensions (Bulk) .....................................164
Creating a Few New Extensions ..........................................164
Before Registering the Extension ...............................................167
Administrator-Only Settings ...............................................167
Registration Settings .......................................................169
Permission Settings ........................................................173
7 Park Orbits .........................................................................177
Creating a Park Orbit ............................................................178
How the Park Orbit Works ......................................................180
Parking Calls ................................................................180
Retrieving Calls .............................................................180
Using a Park Orbit Button .................................................180
8 Service Flags .......................................................................181
Setting up a Service Flag Account .............................................183
Linking a Service Flag to an Account ..........................................186
Method 1: Night Service ..................................................186
Method 2: Message-Only and Voicemail Options .....................188
Setting/Clearing a Service Flag .................................................190
Setting a Manual Service Flag from the Phone ..........................190
Setting a Manual Service Flag from the Web Interface ................191
Contents
xi
Service Flags and Buttons .......................................................191
Using a Button to Activate a Service Flag ...............................191
9 Auto Attendant .....................................................................193
How an Auto Attendant Works .................................................196
Welcome Message .........................................................196
Processing User Input ......................................................196
Ringing an Extension .......................................................197
Blacklisted Callers and Anonymous Calls ...............................198
Multiple Messages—Time-Based Configuration ........................198
Setting up an Auto Attendant ...................................................198
Auto Attendant Behavior ...................................................199
Timeout Handling ...........................................................203
Night Service ................................................................204
Dial-by-Name
................................................................205
Direct Destinations .........................................................205
Nesting Auto Attendants
.........................................................207
Welcome Greetings ..............................................................209
Overview .....................................................................209
Recording the Greeting ....................................................209
Filing System and Naming Conventions .................................211
10 Hunt Groups........................................................................215
How the Hunt Group Works ....................................................216
Setting up a Hunt Group ........................................................218
Identity .......................................................................218
Ring Stages .................................................................219
Behavior ......................................................................220
Night Service ................................................................222
11 Agent Groups ......................................................................225
How the Agent Group Works ...................................................227
The Message-Music Cycle ................................................228
Setting up an Agent Group Account ...........................................229
Identity .......................................................................230
Behavior ......................................................................231
Connecting Caller to Agent ...............................................238
Preventing Lengthy Periods in Ringback or Queue .....................239
Mapping Telephone Keypad Numbers with Extensions ................240
Deploying the snom ONE IP Telephone System
xii
Night Service ................................................................242
SOAP Interface .............................................................243
Logging In and Out ...............................................................244
Method 1: Buttons ........................................................244
Method 2: Star Codes ....................................................245
Monitoring Agent Groups ........................................................246
Monitoring from the Web Interface .......................................246
Monitoring Using Buttons on Phone ......................................248
Monitoring from the WAC (Web-Based Console) ......................248
12 Paging ...............................................................................251
Types of Paging ...................................................................251
Unicast Paging ..............................................................251
Multicast Paging ............................................................252
Setting up a Paging Account ....................................................253
Assigning Multicast IP Addresses to IP Phones ........................256
13 Conferencing .......................................................................259
Scheduled Conferences .........................................................261
Creating a Scheduled Conference Account .............................261
Scheduling a New Conference ............................................263
Modifying Scheduled Conferences .......................................265
Moderating Scheduled Conferences .....................................265
Ad Hoc Conferences .............................................................266
Creating an Ad Hoc Conference Account ...............................266
Calling into an Ad Hoc Conference ......................................268
Moderating an Ad Hoc Conference ......................................269
14 IVR Node ............................................................................271
How the IVR Node Works .......................................................272
Setting up an IVR Node Account ...............................................274
Identity .......................................................................275
Settings ......................................................................276
Recording Messages .............................................................277
Record the Message Directly ..............................................277
Upload a WAV File .........................................................278
Linking an External Application Server to an IVR Node ......................279
Sample SOAP Message ...................................................279
Contents
xiii
15 Calling Card Account .............................................................283
Setting up a Calling Card Account
.............................................284
Identity
.......................................................................285
Behavior ......................................................................286
16 Pre-Pay Feature ...................................................................289
Setting up the Pre-Pay ...........................................................290
Creating the Rates Table ..................................................290
Assigning a Dollar Amount to an Extension ..............................292
Methods of Access ...............................................................293
Extension .....................................................................293
Personal Virtual Assistant ..................................................293
Calling Card Account (PIN Access) ......................................294
17 Email .................................................................................295
Configuring the SMTP Server ...................................................295
System-Wide SMTP Settings .............................................295
Adding Email Accounts to the System ...................................299
Receiving Email Notifications from the System ...............................303
Types of Email Notifications ...............................................303
CDRs to Email ...............................................................304
CDRs for Trunk Activity ....................................................304
CDRs for Your Extension Only ............................................305
CDRs for All Extensions on Your Domain ................................306
CDRs for All Extensions on All Domains .................................306
Call Recording to Email ..........................................................307
Blacklist Activity to Email ........................................................307
System-Initiated .............................................................307
18 Audio and Greetings ..............................................................309
Greetings ..........................................................................309
Personal Greetings .........................................................309
Auto Attendant Greetings ..................................................311
Agent Group Greetings ....................................................313
Recorded Phone Calls ...........................................................315
User-Initiated Recordings ..................................................316
System-Initiated Recordings ..............................................317
File System ..................................................................317
Notes .........................................................................320
Deploying the snom ONE IP Telephone System
xiv
Audio Prompts ....................................................................321
Uploading New Languages ................................................322
Customized Ringtones ...........................................................323
19 Buttons ..............................................................................327
Creating a Button Profile ........................................................331
Point-and-Click Method ....................................................331
CSV Method .................................................................334
Assigning Button Profiles to Users .............................................336
Assigning a Profile to a Single User ......................................336
Massive Update of Profiles
................................................336
Key System Configuration .......................................................338
Setting up a Key System ...................................................338
Multiple Identities and Button Profiles .........................................341
20 Plug and Play
......................................................................343
Finding the snom ONE
...........................................................343
Plug and Play Checklist ..........................................................345
Configuring the Administrator Settings ..................................345
Configuring the Domain Settings
.........................................346
Creating an Authentication Password ....................................348
Setting up the Domain Address Book ....................................349
Configuring the Button Profiles ...........................................349
Creating the Extension(s) .................................................349
Performing Plug and Play ........................................................352
DHCP, Option 66 ...........................................................352
SIP SUBSCRIBE (Multicast) ..............................................353
Mass Deployment ...........................................................354
Manual Method (HTTP) ....................................................355
Resetting the Phone
..............................................................359
Using the Web Interface ...................................................359
Using the Phone
............................................................359
Using the Phone GUI .......................................................359
Registering Numerous Extensions to One Phone ............................360
Overriding Plug and Play Defaults ..............................................362
Changing Default Settings from Admin > Settings > PnP ............362
Changing Default Settings Using a Customized XML File .............364
Troubleshooting ...................................................................372
Contents
xv
21 Music on Hold ......................................................................375
Setting up Music on Hold
.......................................................376
Editing MoH Sources
.......................................................378
Creating WAV Files ..............................................................379
Configuring Paging/Music on Hold .............................................381
Download and Installation .................................................381
Setting up Paging ...........................................................382
Configuring Music on Hold ................................................385
XML Configuration File .....................................................387
22 Call Detail Records (CDRs) ......................................................389
CDRs for Third-Party Software Vendors .......................................390
CDR to CSV .................................................................391
CDR to Email ................................................................392
CDR to Simple TCP ........................................................392
CDR to SOAP/XML ........................................................395
Part III—The User Interface
23 Web Interface ......................................................................399
Logging in .........................................................................399
Extension Settings ................................................................401
General Settings ............................................................402
Redirection Settings ........................................................406
Email Settings ...............................................................411
Instant Message .............................................................414
Call Lists ...........................................................................415
Mailbox .......................................................................415
Missed Calls .................................................................415
Call Log ......................................................................416
Contacts ...........................................................................418
Personal Address Book ....................................................418
Domain Address Book .....................................................422
Upload Domain Address Book to Phone .................................423
Extension Status ..................................................................423
24 Star Codes ..........................................................................425
Basic Star Codes .................................................................427
Deploying the snom ONE IP Telephone System
xvi
Redial a Number (*66) .....................................................427
Call Return (*69) ............................................................427
Intercom (*90) ...............................................................427
Transferring Calls .................................................................428
Transfer Calls ................................................................428
Transfer a Call Directly to Someone’s Voicemail ........................429
Call Park (*85) and Call Park Retrieve (*86) ............................430
Call Pickup (*87) ............................................................431
Conferencing ......................................................................433
Three-Way Conferences
...................................................433
Conference (*53)
...........................................................433
Anonymous Calls .................................................................434
Block Caller-ID (*67) .......................................................434
Reject Anonymous Calls (*88) ............................................434
Forwarding Calls ..................................................................435
Hot Desking (*70) ...........................................................435
Call Forward All Calls (*71/*72) ..........................................437
Call Forward on Busy (*73/*74)...........................................437
Call Forward on No Answer (*75/*76) ...................................438
Do Not Disturb (*78) .......................................................438
Set Night Mode for Domain Accounts (*80) .............................439
Call Center Features .............................................................440
Agent Log in/Log out (*64/*65) ...........................................441
Call Barge (*81) .............................................................441
Call Teach Mode (*82) .....................................................442
Listen In (*83) ...............................................................442
Miscellaneous .....................................................................442
Show Account Balance (*61) .............................................442
Wakeup Call (*62) ..........................................................443
Request Call Details (*63) .................................................443
Clean up an Extension (*84) ...............................................444
Add to White List (*91) ....................................................444
Add to Black List (*92) .....................................................444
Call Record (*93/*94) ......................................................445
25 Voicemail ...........................................................................447
Setting up the Voicemail Account ..............................................448
Changing the PIN ...........................................................448
Record Your Name .........................................................448
Contents
xvii
Record a Personal Welcome Message ..................................449
Accessing the Voicemail System ...............................................449
Forwarding a Message ...........................................................450
Leaving Voicemail Messages ....................................................451
Composing a New Message ....................................................451
Personal Greetings ...............................................................452
Recording/Activating Personal Greetings ...............................452
Hearing Your Personal Greetings .........................................453
Advanced Features ...............................................................453
Send a Voicemail Message Without Ringing Extension(s)
.............453
Transfer a Call Directly to Someone’s Voicemail
........................454
Listen to Voicemail on Cell Phone ........................................454
Voicemail Notification ............................................................454
Via Email .....................................................................454
Via Cell Phone ...............................................................455
Voicemail Feature Codes ........................................................455
Send Voicemail to Email Account (*95/*96) .............................455
Go to Voicemail (*97) ......................................................456
Go to Group Mail (*97) ....................................................456
Clear Message Waiting Indicator (*99) ..................................458
26 Cell Phones.........................................................................459
Cost Savings ......................................................................461
Callback ......................................................................461
Calling Card Account ......................................................462
Configuring the Cell Phone ......................................................463
Add a Cell Phone to Your Account .......................................463
Safeguard Against Loss-of-Signal Events ...............................466
Ring My Cell Phone When Voicemail Arrives ...........................466
Feature Codes ....................................................................468
Retrieve Call From Cell Phone (*51) .....................................468
Move Current Call to Cell Phone (*52) ...................................468
Call Cell Phone of the Extension (*00) ..................................469
Personal Virtual Assistant ........................................................470
Appendix A. Working with CSV Files .............................................. 475
Structural Requirements .........................................................475
Structure .....................................................................476
Deploying the snom ONE IP Telephone System
xviii
Parameters ........................................................................477
Extensions ...................................................................477
Agent Groups ...............................................................478
Hunt Groups .................................................................479
Conference Account .......................................................480
Paging ........................................................................480
Service Flags ................................................................481
Converting an Excel File to CSV ................................................482
Changing the Field Separator and Validating the File ..................488
Creating a Domain Address Book ..............................................489
Address Book Parameters .................................................489
Converting the Address Book to CSV ...................................491
Changing the Field Separator and Validating the File ..................493
Importing the CSV File ...........................................................494
Importing a CSV File for the Extension Account ........................494
Importing CSV Files for Domain Address Books........................496
Troubleshooting ...................................................................497
Appendix B. SIP Overview .......................................................... 499
What is SIP? ......................................................................499
SIP Components ..................................................................500
SIP Language .....................................................................503
Describing the SIP Session .....................................................507
SIP Call Process ..................................................................509
snom ONE Settings and SIP Traces ...........................................519
Appendix C. snom ONE and Exchange ........................................... 527
Configuring Exchange for snom ONE ..........................................527
Configuring the snom ONE Server .............................................531
Glossary ................................................................................... 535
Index ..................................................................................... 555
Part I
Getting Started
Part I—Getting Started
Chapter
1
GETTING STARTED
Welcome to snom ONE, your state-of-the-art IP telephone system. Administrating a
VoIP system can be a daunting task for administrators unfamiliar with VoIP. is guide
is designed to help you plan and congure snom ONE Voice over IP (VoIP) deployments ranging in complexity from a small oce using the Internet for SIP trunks to a
large, multi-national conglomerate of snom ONE systems.
snom ONE is the answer to all your IP telephone system needs.
About snom ONE
snom ONE is a SIP-based IP telephone system which is implemented in a back-toback user agent (or B2BUA), so all trac between two endpoints traverses the system
(Figure 1-1). is gives the system complete control of the call state and allows it to
participate in all call requests. It also allows it to perform a number of functions that
are impossible using the SIP proxy model. A few such functions are forking calls to the
cell phone, returning them to the system, if needed, and connecting phones remotely to
the system. e B2BUA also facilitates advanced media features such as call recording,
barge, listen in, and whisper, as well as ensuring two-way audio session is established.
Answering
SIP UA
Originating
SIP UA
Originating
SIP Endpoint
Answering
SIP Endpoint
Figure 1-1. B2BUA Architecture
Deploying the snom ONE IP Telephone System
2
e system is easily portable to most operating systems and requires only a small
amount of memory. Due to the need for speed, snom technology does not use a traditional database to store its information. Doing database lookups can be slow in a very
busy system. Having a data structure in memory with the necessary information to
authenticate a phone is much faster.
e snom ONE telephone system is a software-based solution and executes several measures to preserve call quality:
• A high-scheduling priority is used with applications that are real-time critical.
• e snom ONE measures CPU usage and rejects calls if the load becomes too
high.
• When too many calls are coming in during a short period (call bursts), the
system also rejects calls.
While these measures are important, the performance of the software depends largely
on the hardware being used.
Memory/Hardware Requirements
e snom ONE system consumes only a small amount of memory. In the image shown
below, a snom ONE system uses under 50 MB of RAM, which is not unusual for a
lightly loaded system.
Chapter 1: Getting Started
3
For a heavily loaded system, we recommend 2 GB of RAM. However, the system can
run on machines with far less RAM, but this will depend on your operating system.
Factors inuencing memory requirements include the number of voice mails that accumulate, how much logging information is stored on the system, and the number of
CDRs you store. To keep 2weeks’ worth of information on a heavily tracked system,
you will need sucient memory to store that information. e following table reects
our recommended minimums:
10 Extensions 20 Extensions 150 Extensions
Memory*
40 MB 50 MB 150 MB
Hard Disk**
100 MB 100 MB 150 MB
* Memory requirements will increase according to voicemails, CDR duration, etc.
** Hardware requirements are signicantly impacted by recordings, as they consume
large amounts of disk space.
CPU requirements can be a challenge; however, the anity mask can be used to improve the performance of the PBX. e ideal scenario will be to have a dual-core CPU,
wherein the PBX is bound to one of the cores. is setting instructs the operating system to run the PBX on the specied core, eliminating the context switching issues that
can cause problems for time-critical RTP threads.
When determining hardware requirements, you need to factor in the number of parallel
calls, the number of registrations that will be kept alive on the system, and transcoding
issues (i.e., will the CPU need to translate the codecs?). If the CPU only has to pass the
packets through, the CPU performance is practically limited by the I/O-subsystem.
Hard disk space is also dependent on whether or not you’ll be recording calls and the
length of time the recordings will be kept on the system. At minimum, 100 MB is
needed, but call volume and other variables will determine whether 100 MB is really
sucient.
Although the hard disk requirement for the installation is minimal (less than 20 MB),
keeping an eye on the system once it has been in production for a while is essential. Additional languages, recorded calls, and log les can ll the disk quickly.
Deploying the snom ONE IP Telephone System
4
USB Device
e snom ONE software has been loaded onto the 1 GB USB drive that was shipped
with this book. is section contains information about the USB drive.
Warnings
e USB drive is for indoor use or storage with a temperature range between +0°C and
+70°C. Not for outdoor use! Do not use or store the product in rooms with high humidity (for example, in bathrooms, laundry rooms, damp basements). Do not immerse
the product in water, and do not spill or pour liquids of any kind onto or into any part
of it. Do not use the product in surroundings at risk for explosions, and do not use
the handset in such surroundings (paint shops, for example). Your device may contain
small parts, so keep them out of the reach of small children.
Standards Conformance
is device is CE and FCC-certied and meets European and U.S. health, safety, and
environmental standards. Unauthorized opening, changing, or modifying the device
will cause the warranty to lapse and may also result in the lapse of the CE and FCC
certications. In case of malfunction, contact authorized service personnel, your reseller,
or snom technology.
Disposal
is device is subject to European Directive 2002/96/EC and may not be disposed of
with general household garbage. e separate collection and proper disposal of electrical and electronic devices serves to protect human health and the environment. It also
provides a vehicle for using and reusing resources prudently and rationally. If you do
not know where you may dispose of the device at the end of its lifespan, contact your
municipality, your local waste management provider, or your seller. Disposal of electrical and electronic products in countries outside the European Union should be done in
line with local regulations. Please contact local authorities for further information.
Chapter 1: Getting Started
5
Installing the Software
e snom ONE software has been loaded onto the USB drive that was shipped with
your order. Follow the instructions below to complete the installation.
Note: If you purchased this book without the software, you may download snom ONE
free at http://www.snom.com/products/ip-pbx/snom-one. Click the snom
ONE free link at the top-right corner, ll out the form, then click Submit. Your per-
sonal download link will be sent via email (check your spam folder). Double-click the
setup.exe le inside the email to install the software.
Windows Installations
1. Put the USB drive into your computer. e software will be listed with your
standard disk drives.
2. Double-click the snomone folder.
3. Double-click the windows folder.
4. Double-click setup.exe.
5. Click Next at the welcome wizard.
Deploying the snom ONE IP Telephone System
6
6. Choose an installation location or accept the default, then click Next.
Note: If you are installing the software on a 64-bit system, the default directory
path will be as follows:
7. Click Next to start the installation.
e installation will take a minute to install.
Chapter 1: Getting Started
7
8. Click Close when the installation is complete.
MAC OS Installations
is section explains how to install snom ONE for Mac OS (tested on Darwin). Currently, we support only Intel-based hardware.
1. Navigate to http://wiki.snomone.com, and click Downloads at the left.
Deploying the snom ONE IP Telephone System
8
2. Click Mac - Installer - New Installations Only.
3. Download the installation package.
4. Unzip the zip le by double-clicking it.
5. Execute the installer contained in the zip le.
6. At the Welcome screen, click Continue.
7. At the Important Information page, click Continue.
8. Take a moment to look through the license agreement, then click Continue.
Chapter 1: Getting Started
9
9. To continue the installation, click Agree.
10. To install snom ONE to the default directory, click Install. To install it to a
new location, click Change Install Location and select a location.
11. At the password screen, enter your password and click OK.
Deploying the snom ONE IP Telephone System
10
12. Click Close when the installation is complete.
To log into snom ONE, enter http://localhost into a web browser. If
you are using a dierent HTTP port, then enter localhost:<port> (e.g.,
localhost:80).
Linux Installations
Debian
1. Go to www.wiki.snomone.com, and click Downloads at the left.
Loading...