Snom M9 User Manual

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www.snom.com

Quick Start Guide

snom technology AG Charlottenstr. 68-71 10117 Berlin Germany

english

Safety Information & Warranty Australia ..................... 23

Safety Information & Warranty New Zealand ............ 27

deutsch

français

italiano

español

appendix · anhang · annexe · apendice · anexo

GNU General Public Licence ............................................................ 110

.................................................................................... 5

.................................................................................... 31

.................................................................................... 51

.................................................................................... 71

.................................................................................... 91

www.snom.com

snom m9 Quick Start Guide

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snom m9 Quick Start Guide

This is the Quick Start Guide to the installation, setup, and operation of the base station and the phone. For further information please refer to the manual at http://wiki.snom.com.

delivery content

Combo Kit Handset Kit

1. Base station 1 x -

2. Base station power adapter (5 V, DC plug inner Ø 2.1 mm, outer Ø

5.5 mm)

3. Network cable 1 x -

4. Handset 2 x 1 x

5. 3.7 V Lithium-Ion rechargeable battery pack

6. Handset charger 2 x 1 x

7. Handset charger power adapter (5.9 V, DC plug inner Ø 1.35 mm, outer Ø 3.5 mm)

8. Belt clip 2 x 1 x

You will also need:

Data received from your service provider or administrator:

1. Account (usually the phone number) (required)

2. Registrar (required)

3. Password, authentication name, outbound proxy (may be required, mailbox account (if available)

4. If DHCP is not available for automatic initialization, you will also need the IP address, the IP gateway and the DNS server. Press

(Settings menu) > Network > enter PIN > select IP Gateway

and DNS Server, respectively, with OK.

1 x -

2 x 1 x

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snom, the names of snom products, and snom logos are trademarks owned by snom technology AG. All other product names and names of enterprises are the property of their respective owners.

snom technology AG reserves the right to revise and change this document at any time, without being obliged to announce such revisions or changes beforehand or after the fact.

Texts, images, and illustrations and their arrangement in this document are subject to the protection of copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties without express written permission may result in legal proceedings in the criminal courts as well as civil courts.

When this document is made available on snom’s web page, snom technology AG gives its permission to download and print copies of its content for the intended purpose of using it as a manual. No parts of this document may be altered, modified or used for commercial purposes without the express written consent of snom technology AG.

Although due care has been taken in the compilation and presentation of the information in this document, the data upon which it is based may have changed in the meantime. snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of snom or where liability arises due to binding legal provisions.

Our firmware includes some source code that may be used and modified by anyone and everyone under the GNU Public License (GPL) (see Appendix on page 110), provided they, in turn, make it available to everyone else with the same licensing agreement. Please go to http://www.snom. com/en/support/download/gpl-quellcode/ for the original GPL license and the source code of components licensed under GPL and used in snom products.

Standards Conformance

This phone is CE-certified and meets European health, safety, and environmental standards.

Unauthorized opening, changing, or modifying the phone will cause the warranty to lapse and may also result in the lapse of the CE certification. In case of malfunction contact authorized service personnel, your seller, or snom.

snom m9 Quick Start Guide

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safety precautions

Please read these precautions and the instructions on how to set up and

use the base and the phone thoroughly before using the devices. Save this Quick Start Guide and do not give the device to third parties without it. See also separate general safety information and country-specific safety and warranty information for the USA, Australia, and New Zealand.

Power supplies/adapters, rechargeable battery

• Use only the power converters (AC/DC adapters) delivered with the base station and the phone or those power supplies expressly recommended by snom. Other power power supplies may damage or even destroy the device(s).

Elementech Power Adapters, Model No.

Base station Handset charger Europe without UK UK Australia

• Use only the rechargable battery pack delivered with the handset or those rechargable battery packs expressly recommended by snom.

AU1050507e AU1050607e AU1050505b AU1050605b AU1050505s AU1050605s

Placement of base, charger, cables, cords

• Avoid placing the devices' cables and cords where people may trip over them. Avoid placing the cables and cords where they may be exposed to mechanical pressure as this may damage them. If the power supply cord or the plug is damaged, disconnect the device and contact qualified service personnel.

• Base station, chargers, handsets, power adapters, and cables are for indoor installation with a temperature range between +5°C and +45°C. Not for outdoor installation!

• Do not install product in rooms with high humidity (for example, in bathrooms, laundry rooms, damp basements). Do not immerse product in water and do not spill or pour liquids of any kind onto or into any parts of it.

• Do not install product in surroundings at risk for explosions and do not use the handset in such surroundings (paint shops, for example).

Do not use the phone if you smell gas or other potentially

snom m9 Quick Start Guide

explosive fumes!

• Medical devices might be adversely affected. Please consider the technical ramifications when installing the devices in a doctor's office, for example.

If you have an implanted pacemaker

• Do not use if you have an implanted pacemaker unless the pacemaker manufacturer's directions expressly permit the use of devices emitting pulsating radio frequency signals. Always follow the manufacturer's directions!

• Recommended MINIMUM distance to the handset: 20 cm (7.9").

• Do not carry the handset in a breast pocket.

• Hold the handset to the ear opposite the medical device to minimize

the potential for interference.

• Turn the handset off immediately if there is any reason to suspect that interference is taking place.

Other health risks

Do not hold the loudspeaker at the back of the handset against your ear when the phone is ringing or when speakerphone is switched on. Danger

of serious, irreversible damage to your hearing!

If you are wearing a hearing aid

Please note that the handset may cause an annoying background noise.

additional safety information

Small children:

Your device and its enhancements may contain small parts. Keep them out of the reach of small children.

Operating environment:

Remember to follow any special regulations in force in any area, and always switch off your device when its use is prohibited or when it may cause interference or danger. Use the device only in its normal operating positions. Do not place credit cards or other magnetic storage media near the device, because information stored on them may be erased.

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Medical devices

Operation of any equipment emitting radio frequency signals may interfere

with the functionality of inadequately shielded medical devices. Consult a

physician or the manufacturer of the medical device to determine if they are adequately shielded from external RF energy or if you have any other questions concerning this topic. Switch off your device in health care facilities when signs posted in these areas instruct you to do so. Hospitals or health care facilities may be using equipment that could be sensitive to external RF energy.

Implanted medical devices

Manufacturers of medical devices recommend that a minimum distance of 20 centimeters (7.8 inches) should be maintained between a wireless device and an implanted medical device, such as pacemakers or cardioverter defibrillators, to avoid potential interference with the medical device. Persons who have such devices should:

• Always keep the wireless device more than 20 centimeters (7.8 inches) from the medical device when the wireless device is turned on.

• Not carry the wireless device in a breast pocket.

• Hold the wireless device to the ear opposite the medical device to

minimize the potential for inter-ference.

• Turn the wireless device off immediately if there is any reason to suspect that interference is taking place.

• Read and follow the directions of the medical device‘s manufacturer.

If you have any questions about using your wireless device with an implanted medical device, consult your health care provider.

SELV (Safety Extra Low Voltage) Compliance

Safety status of Input/Output connections comply to SELV requirements.

Warning: To avoid electric shock, do not connect safety extralow voltage (SELV) circuits to telephone-network voltage (TNV) circuits. LAN ports contain SELV circuits, and PSTN ports contain TNV circuits. Some LAN and PSTN ports both use RJ45 (8P8C) connectors. Use caution when connecting cables.

snom m9 Quick Start Guide

Potentially explosive environments

Switch off your device when in any area with a potentially explosive atmosphere and obey all signs and instructions. Sparks in such areas could cause an explosion or fire resulting in bodily injury or even death. Switch off the device at refuelling points such as near gas pumps at service stations. Observe restrictions on the use of radio equipment in fuel depots, storage, and distribution areas; chemical plants; or where blasting operations are in progress. Areas with a potentially explosive atmosphere are often but not always clearly marked. They include below deck on boats, chemical transfer or storage facilities, vehicles using liquefied petroleum gas, and areas where the air contains chemicals or particles such as grain, dust, or metal powders.

Sensitive Electronic Equipment

The current state of research concludes that operational DECT phones normally do not adversely affect electronic equipment. Nevertheless, you should take some precautions if you want to operate DECT phones in the immediate vicinity of such equipment like sensitive laboratory equipment. Always keep a minimum distance of 10 cm (3.94") to the equipment even when the phone is in standby.

Electrical Surges

We recommend the installment of an AC surge arrester in the AC outlet to which this device is connected to avoid damage to the equipmen t caused by local strikes of lightening or other electrical surges.

important battery information

This product uses a rechargeable Lithium-Ion battery 3.7V, 650mAh. Only use batteries with “snom” brand and P/N: 60020438 or 60020438 that came with the handset or replacement batteries approved by snom technology AG. Do not use any other type of battery, since this may lead to leakage, fire, explosion, or other dangerous situations. In order to replace or remove the battery, you must first remove the battery cover of the handset. Never disassemble, alter, or short-circuit batteries or use them for purposes other than the intended one. Charge battery only within the snom m9 handset placed in the snom m9 charger that came with the product.

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Charging and discharging, storage

The handset is powered by a rechargeable battery. The full performance

of a new battery is achieved only after two or three complete charge and

discharge cycles.

The battery can be charged and discharged hundreds of times, but it will eventually wear out. Use only snom technology AG approved batteries.

If left unused, a fully charged battery will lose its charge over time. If the battery is completely discharged, it may take a few minutes before the charging indicator appears on the display.

Use the battery only for its intended purpose. Do not short-circuit the battery. Short-circuiting the terminals may damage the battery or the connecting object. Do NOT use a damaged charger or battery. Using a damaged battery may cause it to explode.

Do not place or store the battery, inside or outside the handset, in the immediate vicinity of open fire or other heat sources. Leaving the battery in hot or cold places will reduce its capacity and lifetime. Charge batteries within an ambient temperature range of 0° C to 40° C (32° F to 104° F). A device with a hot or cold battery may not work temporarily, even when the battery is fully charged.

Avoid overcharging. Repeated overcharging can lead to deterioration in battery performance. Never attempt charging the battery with reversed polarity as this may cause the gas pressure inside the battery to rise and lead to leakages. For short-term storage store batteries in a dry location with low humidity, no corrosive gases, and at a temperature range of -20° C to 45° C (-4° F to 113° F). Long-term storage: Store at a temperature ranges between +10° C and +30° C (50° F to 86° F).

Battery Disposal

Defective or exhausted batteries should never be disposed of as municipal waste. Return old batteries to the battery supplier, a licensed battery dealer or a designated collection facility. Do not incinerate batteries.

snom m9 Quick Start Guide

cleaning

Use an anti-static cloth. Please avoid water and liquid or solid cleaning products as they might damage the surface or internal electronics of the base, charger, and handset.

disposal

Disposal of phone

This product is subject to European Directive 2002/96/EC and may not be disposed of with general household garbage.

If you do not know where you may dispose of the device at the end of its lifespan, contact your municipality, your local waste management provider, or your seller.

Battery disposal

This battery is subject to European Directive 2006/66/EC and may not be disposed of with general household garbage.

If you do not know where you may dispose of the battery at the end of its lifespan, contact your municipality, your local waste management provider, or your seller.

For countries outside the European Union:

Disposal of electrical and electronic products in countries outside the European Union should be done in line with local regulations. Please contact local authorities for further information.

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snom

rechargeable

Lithium-Ion

battery

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installation

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Before first use, the handset battery should be charged fully. This will take approximately 8 hours.

snom m9 Quick Start Guide

1. When the handset is ready for use, connect one end of the network cable with the NET port on the back of the base station and the other end to a LAN port in your network (switch, router, etc.).

2. Connect the 5 V power converter to the wall outlet first, THEN to the base station.

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preparation of handset

1. Lift off the battery cover.

2. Insert the battery pack with the electrodes in the top left corner. Replace the cover.

3. Connect the 5.9 V power supply of the charger to the wall outlet first, then to the charger, and place the handset in the charger.

3.1. 2.

base station

Call LED

– flashes during firmware update

Registration LED

– lit when the base

station is registered

Network LED

– flashes during boot,

indicating that the base station has received an IP address

Power LED

– lit when on

– lit when call in progress – blinks slowly when waiting for

handset registrations

Reset button

RESET

5V DC

Power

connector

NET

Net port

3. The power indicator comes on and the base station begins to boot.

4. When the base station has booted up, the "Call" LED will start to blink, indicating that the base station is waiting for handset registration.

handset overview

Side view

Belt clip Volume adjust key+-

1. On idle screen press „+“ to show system status onscreen (IP address, MAC address/serial number)

2. Adjust volume

• of ringer when call is ringing

• of speaker when in call

Speakerphone key (on/off)

Headset jack connector 2.5 mm

Back view

Loudspeaker of speakerphone

Battery cover

Status line

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Front view

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Left function key

In idle mode: Call lists

Green phone key

Accept calls Dial number Confirm actions

Star key

Change input mode (numbers, small/ capital letters

In idle mode, press top/bottom/right/left edge (depicted in this guide by h/i/g/f, respectively) or the button in the center () to open the following menus or functions:

In other contexts press h or i to navigate in menus and lists.

Earpiece

Navigation key

Main menu



Handset registration

1. Press (red phone key). The display will show: "Searching for Base". Once the handset has found the base station, it will display the PIN prompt .

2. Enter the default PIN "0000".

3. Press "OK".

Note: If the handset fails to register automatically, a manual registration can also be performed. Press "->" to enter the Settings menu. Enter the Handset menu and press "Register Handset". Select "Base 1". Enter PIN and press "OK" to register the handset.

4. Once the handset has registered with the base, the idle screen will display [- - -] instead of the handset ID .

Configuration of a VoIP account

1. Press "+" on the Volume adjust key. The IP address of the base station is displayed on the screen. Write it down.

Battery charging status

Red=critical Yellow=under 50% Green=over 50%

Time and Date

Function key line

with context-sensitive symbols

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Office Tools

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2. Press h on the navigation key (see page 16) to show --Handset--

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page. Write down the Handset ID, for example: 00FEA101C0 (without the "h" at the end, if visible).

3. Open a browser window, type http://<IP address> in the address bar, and press ENTER to open the base station's web interface. Default user name: admin Default password: password

4. Click on "Identity 1" in the menu on the left.

5. Enter the SIP account information you received from your system administrator or VoIP provider. The display name is freely selectable.

6. Enter the handset ID in the "Handset ID (IPUI)" text field. Press "Save".

7. Your snom m9 is now ready for use.

snom m9 Quick Start Guide

phone menus

1. Press center of navigation key to open top-level menu.

Name of marked menu item

miscellaneous

Look up MAC address (= serial number) of base station

Press "+" on volume adjust key.

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alarm clock

Activate | Time | Alarm Ringer

intercom

Page All | Handset: Page all handsets or selected handset registered with same base station

phone operation

Make and answer calls

Make a call: Enter number > press OK or Answer a call: Press Terminate call: Press

Look up IP address of base station

Press "+" on volume adjust key.

Open web interface of base station

Enter IP address in address bar of your web browser, press ENTER

Reset base station

Menu "Settings" > Handset > Reset base > "OK" OR Press "Reset" key on the back of the base station.

Reset handset

Menu "Settings" > Handset > Reset handset > "OK"

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safety information & warranty

australia

Intended Use

This telephone is designed for telephoning within the Internet. Any other use is considered unintended use. Unauthorised modifications or reconstruction not described in this manual are not permitted.

SAFETY INFORMATION

General

• Only use the power supply included with the product. Using an unauthorised power supply will invalidate the product guarantee and may damage the telephone.

• For the snom m9 use only the Li-ion battery pack specified in the owner’s manual (3.7V, 650mAh). Never use other batteries or conventional alkaline batteries.

• Even when the key lock is switched on, it is still possible to make emergency calls (see instructions for details).

• Do not open the handset (other than to change batteries) or base station. This could expose you to high voltages or other risks.

• Radio signals transmitted between the handset and base may cause interference with hearing aids.

• This product should not be used near emergency/intensive care medical equipment and should not be used by people with pacemakers.

• Do not install the base in bathrooms or shower rooms. The handset and base are not watertight.

• Do not use the telephone in environments subject to explosion hazard (e.g. auto paint shops).

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Cleaning

• Clean the handset and base station with a damp (not wet) cloth or an

anti-static wipe.

• Never use household polish, as this will damage the product.

• Never use a dry cloth as this may cause a static shock.

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Environmental

• Do not expose the product to direct sunlight.

• The product may heat up when the batteries are being charged. This is

normal. However, we recommend that you do not place the product on antique/veneered wood to avoid damage.

• Do not stand your product on carpets or other surfaces which generate fibres, or place it in locations preventing the free flow of air over its surface.

• Do not submerge any part of your product in water and do not use it in damp or humid conditions, such as bathrooms.

• Do not expose your product to fire, explosive or other hazardous conditions.

• There is a slight chance that your product could be damaged by a thunder storm. We recommend that you unplug the power and telephone line cord and switch off your computer during a thunder storm.

limited warranty

This limited warranty (hereinafter the Warranty) is valid for the products snom m9 base station and cordless snom m9 handset and original accessories thereof (hereinafter the Product). The Warranty is valid only in the country in which the product was originally purchased.

• The Warranty covers only manufacturing defects, and only insofar as the Product has been used and stored in accordance with the instructions set out in the user guide.

• The Warranty is issued by the retailer from whom the Product was originally purchased to the end purchaser of the Product (hereinafter the Customer).

• In accordance with the Warranty, the Customer has a sole claim to demand that the Product be repaired/replaced and may not in accordance with the provisions of the Warranty assert further claims against the manufacturer/retailer for indirect loss, including but not limited to loss of data or loss of profit.

• The warranty period runs for 12 months from the day on which the Customer originally purchased the Product from a retailer. Subsequent changes of ownership do not extend the warranty period.

snom m9 Quick Start Guide

• The Warranty is valid solely on the condition that the Product is taken to a retailer within the warranty period. In the event of a fault or defect in the Product, it must be taken to a retailer in the country in which the Product was purchased. Products are repaired or exchanged at the retailer’s own discretion. The warranty period is not extended for a repaired or replaced Product. Exchanged parts are the property of the retailer/manufacturer.

• The Warranty is valid solely on the condition that the original proof of purchase issued to the original purchaser is presented with the Product.

The Warranty is not valid

• if the Product has been opened or repair attempted by a person other than a retailer,

• if the fault with the Product is due to general wear, incorrect use or storage, including use or storage not conforming to the instructions set out in the user guide or faults caused by poor maintenance of the Product,

• if the fault is the result of the Product not being used for its intended purpose,

• if the fault is due to external causes such as but not limited to rough handling or misadventure,

• if the fault is caused by the use of accessories or other peripheral units which are not original accessories intended for use with the Product,

• if the fault is due to a break in the network or power supply,

• if the fault is due to the fact that the battery has short circuited or has

been forced open or an attempt made to modify it, or the battery has been used in equipment other than for which it is intended,

• if the software in the Product needs to be upgraded due to changes in the network. In addition to his statutory rights and those set out above, the Customer has no other basis for a claim.

Amendments or additions to the Warranty are only valid with the written consent of the retailer.

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WARNING

• Warning – This telephone will not operate during loss of mains power.

• Warning – Due to possibility of ignition hazard this telephone must

be switched off in areas of potentially explosive atmospheres, such as chemical/fuel storage areas or blasting operations.

• Warning – Only use an A-tick approved headset with this device.

snom m9 Quick Start Guide

safety information & warranty

new Zealand