Snom 760 User Manual

and the

User Guide

Using the with

Using the phone with snom UC Edition

Brief introduction to input modes and navigation Entering numerals, letters, special characters, and symbols

Logon

.................................................................................................................................... 7

......................................................................6

...............................................................6

...........................................6

Using extension number and PIN ...........................................................................................7

Using SIP URI, domain\username, and password Logoff

Getting to know your phone

Display layout Context-sensitive function keys Function keys Call indicator Message key Rebooting the phone

Changing your Presence status

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Conﬁguring presence and speed dial keys ..............................................................14

Presence keys

Using Presence function keys

.......................................................................................................................... 14

........................................................................................ 14

Conﬁguring Presence function keys for Contacts

Speed dial keys

Using speed dial keys Conﬁguring speed dial keys

Boss/admin function

Conﬁguring the boss/admin function

Boss

...................................................................................................................................... 17

Selecting the admin/delegate

....................................................................................................................... 15

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Putting your delegate on a function key

Admin/delegate

Using the boss/admin function

Boss

...................................................................................................................................... 22

Admin/delegate

.................................................................................................................. 21

............................................................................................ 22

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One-touch reactivation of boss/admin function

Required setting

................................................................................................................. 24

..................................................... 14

............................................................ 20

............................................................... 24

Turning on call forwarding

................................................................................................ 24

Reactivating simultaneous ringing of boss/admin phones

....................................... 27

Calling Contacts and Address Book entries ...........................................................28

Looking up Contacts Address Book Search (ABS)

Transferring calls

What are the different transfer procedures?

Attended transfer Unattended (blind) transfer

Safe unattended/blind transfer Transfer cheat sheet Attended transfer

Transferring calls to manually dialed numbers - attended

.............................................................................................................. 28

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Transferring calls to Presence keys - attended ........................................................... 33

Transferring calls to speed dial numbers - attended Transferring calls to Contacts - attended

.................................................................... 35

Transferring calls to Directory lookup - attended

Unattended transfer

................................................................................................................ 37

Transferring calls to manually dialed numbers - unattended Transferring calls to Presence keys - unattended

................................................. 34

....................................................... 36

................................... 37

...................................................... 38

Transferring calls to speed dial numbers - unattended Transferring calls to Contacts - unattended Transferring calls to Directory lookup - unattended

Safe transfer

............................................................................................................................. 43

Transferring calls to manually dialed numbers safely Transferring calls to Presence keys safely Transferring calls to speed dial numbers safely Transferring calls to Contacts safely

............................................................................. 46

Transferring calls to Directory lookups safely

Transferring calls directly to Voicemail

Parking and retrieving parked calls

Parking calls Retrieving calls Unretrieved calls ringing back

Call history

............................................................................................................................. 49

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Looking up missed, received, and dialed calls

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Looking up parked calls

Hold

.....................................................................................................................................53

One call on hold Holding multiple calls

......................................................................................................... 51

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Conference - local conference on phone .................................................................55

Initiating a conference

............................................................................................................ 55

Conference screen navigation Speaking to one participant in private Putting one participant on hold Dropping a participant Adding a participant

........................................................................................................... 56

............................................................................................................... 56

Putting the conference on hold Terminating the conference

Call forwarding

.................................................................................................................57

Turning call forwarding on Turning call forwarding off

Settings menu

..................................................................................................................58

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snom UC Edition and snom 760 Copyright, Trademarks, GPL, Disclaimers

Copyright, Trademarks, GPL, Legal Disclaimers

snom, the names of snom products, and snom logos are trademarks owned by snom technology AG. Microsoft of enterprises are the property of their respective owners.

Product speciﬁcations are subject to change without notice.

snom technology AG reserves the right to revise and change this document at any time, without being obliged to announce such revisions or changes beforehand or after the fact.

Texts, images, and illustrations and their arrangement in this document are subject to the protection of copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties without express written permission may result in legal proceedings in the criminal courts as well as civil courts.

When this document is made available on snom’s web page, snom technology AG gives its permission to download and print copies of its content for the intended purpose of using it as a manual. No parts of this document may be altered, modiﬁed or used for commercial purposes without the express written consent of snom technology AG.

Although due care has been taken in the compilation and presentation of the information in this document, the data upon which it is based may have changed in the meantime. snom therefore disclaims all warranties and liability for the accurateness, completeness, and currentness of the information published, except in the case of intention or gross negligence on the part of snom or where liability arises due to binding legal provisions.

and LyncTM are the property of Microsoft Corporation. All other product names and names

Our ﬁrmware includes some source code that may be used and modiﬁed by anyone and everyone under the GNU Public License (GPL), provided they, in turn, make it available to everyone else with the same licensing agreement. Please go to http://www.snom.com/en/support/download/gpl-quellcode/ for the original GPL license and the source code of components licensed under GPL and used in snom products.

snom UC Edition and snom 760 Using the phone with UC Edition

the left of the cursor

Using the phone with snom UC Edition

This guide describes the use of phones running snom UC Edition ﬁrmware version 8.8.2.10 with Microsoft Lync the data in your Lync account, even when your computer is turned off or when you are not signed in to Lync on your PC.

For more information on setting up and connecting the hardware and for any other information not covered in this User Guide for UC Edition, please refer to the snom 760 User Manual which you can download from snom's web page at www.snom.com.

. As long as the phone is connected to your network and the Lync server, it will use

Brief introduction to input modes and navigation

Input modes: 123: Numerals

Current input mode:

Next input mode:

Changing input mode:

:

Move cursor to the left

:

Move cursor to the right

Delete character to

abc: Small letters ABC: Capital letters

Redial

Directories, call lists, contact list, favorites

The current input mode is indicated in the information line. Press the left function key underneath the display to switch to the input mode indicated by the symbol directly above it in the function key line.

Text in Information Line

= current input mode

123

abc

ABC

Press function key to switch to input mode

indicated by symbol in Function Key Line

Entering numerals, letters, special characters, and symbols

When entering letters and special characters, pause brieﬂy after each character until the cursor has moved forward so that you won't write over the last character you entered. Pausing is not necessary when entering numerals.

snom UC Edition and snom 760 Logon and logoff

Logon

The data you need to log on depends on the setup of your network and on the Lync server. After connecting the phone to your network, you will see a screen like the following:

Using extension number and PIN

In the default conﬁguration, the required login data is the extension number and the PIN.

1. Enter the extension number and press .

2. Enter the PIN and press .

3. If this login is successful, the phone will switch to the "signing in" screen and then show the idle screen with your Lync account.

4. If the login is unsuccessful, either because of a typo or because the network will not accept the data, the phone will start over at the prompt to press any key and then repeat the prompts for entering the extension and the PIN.

snom UC Edition and snom 760 Logon and logoff

Using SIP URI, domain\username, and password

If the required data for the logon is SIP URI, domain\username, and password, you can switch to this

logon method by pressing .

Entering special characters in letter mode:

◦ Press once to enter the period ".".

◦ Press three times to enter "@".

◦ Press twelve times to enter the backslash "\".

◦ Use to delete the character to the left of the prompt; use / to move the cursor

to the left/right.

1. Enter the SIP URI and press . The format is "my.name@test.com".

2. Enter the domain\username and press . The format is "test\my.name".

3. Enter the password and press .

4. If this login was successful, the phone will switch to the "signing in" screen and then show the idle screen with your Lync account. If the login is unsuccessful, either because of a typo or because the network will not accept the data, the phone will show the "Welcome" screen again and prompt you to enter the extension number and the PIN.

snom UC Edition and snom 760 Logon and logoff

Logoff

1. Press to open the Settings menu.

2. Press to open the Identity menu.

3. Press to open Logoff User screen.

4. If there is more than one user logged in, use the top and bottom arrows / on the navigation key to select the one to be logged off.

5. Press to log off the selected user. If you have changed your mind, press to exit without logging off.

snom UC Edition and snom 760 Getting to know your phone

Fig. 1 Fig. 2

Getting to know your phone

Display layout

In idle mode

Infobar Logged-in identity

with status symbol

Context area

Line info layer

Status line Function key line

Context-sensitive function key symbols

When active

Context area

Context-sensitive function keys

In the default conﬁguration of the idle screen the four context-sensitive keys underneath the display have the following functions:

Contacts list. For more information, see "Looking up Contacts" on page 28.

Call lists (missed, received, dialed, and parked calls). For more information, see "Call

history" on page 51.

Forwarding of all incoming calls (on/off). For more information, see "Call forwarding"

on page 57.

Overriding system presence indication and manually setting your presence state. For more

information, see "Changing your Presence status" on page 13.

◦ When the phone has received new notiﬁcations, the presence icon in Fig. 1 is replaced by

the status info icon (Fig. 2).

◦ To bring the presence icon back onscreen, press the function key underneath to

open the status info screen.

snom UC Edition and snom 760 Getting to know your phone

Call LED

• Blinking fast: Incoming call

• Steady light: In call OR

• Missed call. Press

to turn

off.

Labeling keys P5-P16: See Appendix 3 for instructions.

◦ Press to delete the selected item until the next reboot of the phone (Fig. 3 - 5).

◦ Removing the underlying cause of the notiﬁcation, for example setting the admin

password, will remove the notiﬁcation for good.

Fig. 3 Fig. 4

The four cells in the black area on the right side of the idle screen (Fig. 1 and 2, above) show the current function of the respective function key to their right (keys F1 to F4 in the following diagram).

Fig. 5

Function keys

5 F6 F7 F8 F9 F10

11 F12 F13 F14 F15 F16

In the UC Edition ﬁrmware, the default setting of all programmable function keys with LEDs is line. See "Settings menu" on page 58 for the list of functions that can be selected for each key. The above diagram shows the location of the keys on the phone; the numbers F1 to F16 correspond to the list of keys in the phone's Preferences menu, submenu Fkeys, fkeys 1 - 16.

A template for labeling fkeys 5 to 16 is available at http://wiki.snom.com/Snom760/Documentation. It can be ﬁlled in online; the size of the font is self-adjusting within each individual cell. For more information please refer to the snom 760 User Manual, Appendix 3.

Mapping presences on function keys: See "Presence keys" on page 14. Mapping speed dial on function keys: See "Speed dial keys" on page 15.

snom UC Edition and snom 760 Getting to know your phone

Call indicator

The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing, held, and missed calls. The LEDs will do one of the following:

• Blink rapidly when a call is coming in.

• Glow steadily when dialling, when in a call, and when a call is on hold.

• Blink slowly when there was a missed call.

◦ Viewing the particulars of the missed call:

1. Press the function key underneath to show the Call History screen. "Missed calls" is the top item of the list and highlighted.

2. Press to view missed calls and simultaneously turn off the LED. For more information on call lists, see "Call history" on page 51.

◦ Turning off the LEDs after a missed call without viewing the call history: Press .

Message key

The symbol on the message key will show a bright red light when new messages are waiting to be retrieved. Press the key to retrieve messages.

For more information on the hardkeys, please refer to the snom 760 User Manual, chapter "Getting to know your phone".

Rebooting the phone

For some settings to take effect, you may to need to reboot the phone.

1. Press to open the Settings menu.

2. Press to open the Maintenance menu (press if your phone is running in administrator mode).

3. Press to open Reboot? screen, then to conﬁrm and start rebooting.

When the idle screen is back on the display, the reboot is complete.

snom UC Edition and snom 760 Changing your Presence status

Changing your Presence status

You can manually change the Presence status signaled by the system to one of your own choosing. For example, if you are scheduled to be in an online meeting, Lync will signal your Presence status as busy during that time. If you want to be available for incoming phone calls during that time, you can manually change your status to available.

1. Press to open the Presence State screen. If has been replaced by the status

info icon available.

, please see "Context-sensitive function keys" on page 9 on how to make it

2. Use the top and bottom arrows / on the navigation key to select the state and press to

change the Presence state signaled by your phone.

3. To revert to the system state, select "Reset Status" and press .

Note: To turn Do not disturb (DND) on and off, you can also use the hardkey

. DND does not affect calls from your admin/delegate, members of your

Team Call, and contacts in your Friends and Family relationship group.

Presence status of your contacts

See "Presence keys" on page 14.

snom UC Edition and snom 760 Conﬁguring presence and speed dial keys

Configuring presence and speed dial keys

Presence keys

You can put the Presence function onto one of the function keys (see diagram on page 11) and associate that key to one of your contacts. When your contact is available, the LED of the key will signal the availability with a green light; when your contact is in a call or otherwise busy, the LED signals this status with a red light; and when your contact is inactive, the LED signals the unavailability with an orange light.

- Presence status: Available

- Presence status: Unavailable (inactive, away, etc.)

- Presence status: Busy (in call, in a meeting, etc.)

Using Presence function keys

You can call your contact by simply pressing the key twice, and you can use the key to transfer calls to your contact (see "Transferring calls to Presence keys - attended" on page 33, "Transferring calls to Presence keys - unattended" on page 38, and "Transferring calls to Presence keys safely" on page

44).

Conﬁguring Presence function keys for Contacts

1. Press and use / to select the Contact.

2. Press .

3. Use / to scroll to Assign to Key and press .

snom UC Edition and snom 760 Conﬁguring presence and speed dial keys

4. Select a key by entering its number on the keypad or by using / on the navigation key to scroll to the key.

5. Press

to save.

Speed dial keys

You can use the function keys to speed dial numbers and contacts.

Using speed dial keys

You can call the number/your contact by simply pressing the key, and you can use the key to transfer calls to the number/your contact (see "Transferring calls to speed dial numbers - attended" on page 34, "Transferring calls to speed dial numbers - unattended" on page 39, and "Transferring calls to speed dial numbers safely" on page 45).

Conﬁguring speed dial keys

1. Press to open the Settings menu.

2. Press

3. Press to open the Fkey list (list of function keys).

to open the Preferences menu.

snom UC Edition and snom 760 Conﬁguring presence and speed dial keys

4. Select a key by entering its number on the keypad or by using / on the navigation key to scroll

to the key and press

5. Press

to select Speed Dial from the Function for key menu.

. For example, if you want to put speed dial on key F6, press .

6. Enter the extension number, the phone number, or the SIP URI.

Note: When entering phone numbers, type each phone number exactly the way it needs to be dialed, i.e., with any required preﬁxes (area code, country code, operator/auto attendant, etc.) and without spaces or punctuation marks between the digits.

7. Press

to save.

snom UC Edition and snom 760 Boss/admin function

Boss/admin function

The boss/admin function, which is also called boss/delegate or boss/secretary function, means that the "boss" phone and a second "admin" or "delegate" phone ring simultaneously so that the admin/ delegate can pick up and screen calls ringing on the boss phone. The admin/delegate can also make calls on behalf of the boss's phone.

The snom UC Edition offers an added feature to the boss/admin function: When simultaneous ringing of the admin/delegate phone is replaced by forwarding calls (for example, to the boss's home phone number), the function is not removed from the settings but can be turned on again with one keystroke on the phone or one click in your Lync account.

Conﬁguring the boss/admin function

The boss/admin function requires conﬁguration of the Lync clients and complementary settings on the boss's and the admin/delegate's phone.

Boss

Selecting the admin/delegate

If you are the boss, you must ﬁrst select the admin/delegate whose phone will ring simultaneously with yours and who will be able to accept your calls.

1. Click on Options in the Tools menu of your Lync client to open the Options window.

2. Click on Call Forwarding in the left sidebar.

3. In the Call Forwarding window, click on Edit my delegate members.

snom UC Edition and snom 760 Boss/admin function

4. In the Delegates window, click on Add.

5. In the Add contacts window, click on the contact you want to add as your delegate, then click

OK.

6. The Delegates window opens again. The contact has been added to your delegate list.

Since you want your delegate's phone to ring simultaneously with yours, do not change the seconds setting. Click OK.

7. In the Call Forwarding window, click on Simultaneously ring and select My delegates

from the drop-down list.

+ 41 hidden pages

Snom 760 User Manual

TABLE OF CONTENTS

Copyright, Trademarks, GPL, Legal Disclaimers

Using the phone with snom UC Edition

Brief introduction to input modes and navigation

Entering numerals, letters, special characters, and symbols

Logon

Using extension number and PIN

Logoff

Getting to know your phone

Display layout

Function keys

Call indicator

Message key

Rebooting the phone

Changing your Presence status

Configuring presence and speed dial keys

Presence keys

Using Presence function keys

Speed dial keys

Using speed dial keys

Boss/admin function

Boss

Selecting the admin/delegate