Snom 710 User Manual

and the

User Guide

Using the
with

TABLE OF CONTENTS

Copyright, Trademarks, GPL, Legal Disclaimers ......................................................4

Using the phone with snom UC Edition ......................................................................5

Brief introduction to input modes and navigation ...............................................................5

Entering numerals, letters, special characters, and symbols ...........................................5

Logon .................................................................................................................................... 6

Using extension number and PIN .........................................................................................6

Using SIP URI, domain\username, and password ............................................................ 7

Logoff ............................................................................................................................................8

Getting to know your phone ..........................................................................................9

Display layout ..............................................................................................................................9

Context-sensitive function keys ..............................................................................................9

Function keys ...............................................................................................................................10

Call indicator ............................................................................................................................ 11

Message key ............................................................................................................................. 11

Rebooting the phone .............................................................................................................. 11

Changing your Presence status ..................................................................................12

Speed dial keys ................................................................................................................13

Using speed dial keys ............................................................................................................ 13

Configuring speed dial keys ................................................................................................. 13

Calling Contacts and Address Book entries ...........................................................14

Looking up Contacts .............................................................................................................. 14

Address Book Search (ABS) ................................................................................................. 15

Transferring calls ............................................................................................................. 16

What are the different transfer procedures? ....................................................................16

Attended transfer ............................................................................................................... 16

Unattended (blind) transfer ........................................................................................... 16

Safe unattended/blind transfer ....................................................................................... 16

Transfer cheat sheet ............................................................................................................... 17

Attended transfer ..................................................................................................................... 18

Transferring calls to manually dialed numbers - attended ........................................ 18

Transferring calls to speed dial numbers - attended ................................................. 19

Transferring calls to Contacts - attended .................................................................... 20

Transferring calls to Directory lookup - attended ....................................................... 21

2

Unattended transfer ................................................................................................................ 22

Transferring calls to manually dialed numbers - unattended

Transferring calls to speed dial numbers - unattended

Transferring calls to Contacts - unattended
Safe transfer

............................................................................................................................. 25

................................................................ 24

Transferring calls to manually dialed numbers safely

Transferring calls to speed dial numbers safely

Transferring calls to Contacts safely
Transferring calls directly to Voicemail

Call history

Looking up missed calls
Looking up received calls
Looking up dialed calls

Hold

.....................................................................................................................................31

One call on hold
Holding multiple calls

........................................................................................................................29

........................................................................................................ 29

...................................................................................................... 29

.......................................................................................................... 30

.................................................................................................................... 31

............................................................................................................. 31

Conference - local conference on phone

............................................................................. 27

............................................................................... 28

.................................................................33

................................... 22

............................................ 23

................................................ 25

.......................................................... 26

Initiating a conference

............................................................................................................ 33

Conference screen navigation
Speaking to one participant in private
Putting one participant on hold
Dropping a participant
Adding a participant

........................................................................................................... 34

............................................................................................................... 34

Putting the conference on hold
Terminating the conference

Call forwarding

.................................................................................................................35

Turning call forwarding on
Turning call forwarding off

Settings menu

..................................................................................................................36

................................................................................................... 34

..................................................................................................... 35

..................................................................................................... 35

............................................................................................. 33

................................................................................ 33

............................................................................................ 34

............................................................................................ 34

3

snom UC Edition and snom 710 Copyright, Trademarks, GPL, Disclaimers

Copyright, Trademarks, GPL, Legal Disclaimers

© 2013 snom technology AG. All Rights Reserved.

snom, the names of snom products, and snom logos are trademarks owned by snom technology AG.
Microsoft
of enterprises are the property of their respective owners.

Product specifications are subject to change without notice.

snom technology AG reserves the right to revise and change this document at any time, without being
obliged to announce such revisions or changes beforehand or after the fact.

Texts, images, and illustrations and their arrangement in this document are subject to the protection of
copyrights and other legal rights worldwide. Their use, reproduction, and transmittal to third parties
without express written permission may result in legal proceedings in the criminal courts as well as civil
courts.

When this document is made available on snom’s web page, snom technology AG gives its permission
to download and print copies of its content for the intended purpose of using it as a manual. No parts
of this document may be altered, modified or used for commercial purposes without the express written
consent of snom technology AG.

Although due care has been taken in the compilation and presentation of the information in this
document, the data upon which it is based may have changed in the meantime. snom therefore
disclaims all warranties and liability for the accurateness, completeness, and currentness of the
information published, except in the case of intention or gross negligence on the part of snom or where
liability arises due to binding legal provisions.

®

and LyncTM are the property of Microsoft Corporation. All other product names and names

Our firmware includes some source code that may be used and modified by anyone and everyone
under the GNU Public License (GPL), provided they, in turn, make it available to everyone else with the
same licensing agreement. Please go to http://www.snom.com/en/support/download/gpl-quellcode/
for the original GPL license and the source code of components licensed under GPL and used in
snom products.

4

snom UC Edition and snom 710 Using the phone with UC Edition

the left of the cursor

Using the phone with snom UC Edition

This guide describes the use of phones running snom UC Edition firmware version 8.8.2.12 and higher
with Microsoft Lync
use the data in your Lync account, even when your computer is turned off or when you are not signed
in to Lync on your PC.

For more information on setting up and connecting the hardware and for any other information not
covered in this User Guide for UC Edition, please refer to the snom 710 User Manual which you can
download from snom's web page at www.snom.com.

TM

. As long as the phone is connected to your network and the Lync server, it will

Brief introduction to input modes and navigation

Input modes:
123: Numerals

Current input mode:

Next input mode:

Changing input mode:

:

Moving cursor to the left

:

Move cursor to the right

Deleting character to

abc: Small letters
ABC: Capital letters

Redialing

Directories, call lists,
contact list, favorites

The current input mode is indicated in the information line. Press the left function key underneath the
display to switch to the input mode indicated by the symbol directly above it in the function key line.

Text in Information Line

= current input mode

123

abc

ABC

Press function key to switch to input mode

indicated by symbol in Function Key Line

Entering numerals, letters, special characters, and symbols

When entering letters and special characters, pause briefly after each character until the cursor has
moved forward so that you won't write over the last character you entered. Pausing is not necessary
when entering numerals.

For more information, please refer to the snom 710 User Manual.

5

snom UC Edition and snom 710 Logon and logoff

Logon

The data you need to log on depends on the setup of your network and on the Lync server. After
connecting the phone to your network, you will see a screen like the following:

Using extension number and PIN

In the default configuration, the required login data is the extension number and the PIN.

1. Enter the extension number and press .

2. Enter the PIN and press .

3. If this login is successful, the phone will switch to the "signing in" screen and then show the idle
screen with your Lync account.

4. If the login is unsuccessful, either because of a typo or because the network will not accept the
data, the phone will start over at the prompt to press any key and then repeat the prompts for
entering the extension and the PIN.

6

snom UC Edition and snom 710 Logon and logoff

Using SIP URI, domain\username, and password

If the required data for the logon is SIP URI, domain\username, and password, you can switch to this

logon method by pressing .

Entering special characters in letter mode:

◦ Press once to enter the period ".".

◦ Press three times to enter "@".

◦ Press twelve times to enter the backslash "\".

◦ Use to delete the character to the left of the prompt; use / to move the cursor to the

left/right.

1. Enter the SIP URI and press . The format is "[e-mail]".

2. Enter the domain\username and press . The format is "test\my.name".

3. Enter the password and press .

4. If this login was successful, the phone will switch to the "signing in" screen and then show the idle
screen with your Lync account. If the login is unsuccessful, either because of a typo or because
the network will not accept the data, the phone will show the "Welcome" screen again and prompt
you to enter the extension number and the PIN.

7

snom UC Edition and snom 710 Logon and logoff

Logoff

1. Press the top of the navigation key to open the Settings menu.

2. Press to open the Identity menu.

3. Press to open Logoff User screen.

4. If there is more than one user logged in, use the top and bottom arrows / on the navigation
key to select the one to be logged off.

5. Press to log off the user marked by the preceding arrow . If you have changed your mind,

press

to exit without logging off.

8

snom UC Edition and snom 710 Getting to know your phone

When activeIn idle mode

Getting to know your phone

Display layout

Info & status bar
with date and time

Confi gured
identities

Function key line

Context-sensitive function key symbols

Date is replaced
by current status
message

Context area

Right function key is replaced by "Info"
key when status messages are available

Context-sensitive function keys

In the default configuration of the idle screen the four context-sensitive keys underneath the display
have the following functions:

Contac

ABS

CFwd noFwd

Presen

Contacts. For more information, see "Looking up Contacts" on page 14.

Directory search. For more information, see "Address Book Search (ABS)" on page

15.

Forwarding of all incoming calls (on/off). For more information, see "Call

forwarding" on page 35.

Overriding system presence indication and manually setting your presence state. For

more information, see "Changing your Presence status" on page 12.

Fig. 1 Fig. 2

◦ When the phone has received new notifications, the presence icon in Fig. 1 is replaced

by the status info icon

◦ To bring the presence icon back onscreen, press the function key underneath

to open the status info screen.

Info

(Fig. 2).

9

Info

snom UC Edition and snom 710 Getting to know your phone

◦ Press

5, below).

◦ Removing the underlying cause of the notification, for example setting the admin

password, will remove the notification for good.

Fig. 3 Fig. 4

Function keys

Del

to delete the selected item until the next reboot of the phone (Fig. 3 -

Fig. 5

F1

F2

F3

F4

F5

In the UC Edition firmware, the default setting of all programmable function keys with LEDs is line. See
"Settings menu" on page 36 for the list of functions that can be selected for each key. The above
diagram shows the location of the keys on the phone; the numbers F1 to F5 correspond to the list of
keys in the phone's Preferences menu, submenu Fkeys, fkeys 1 - 5.

Mapping speed dial on function keys: See "Speed dial keys" on page 13.

10

snom UC Edition and snom 710 Getting to know your phone

Call indicator

The bright-red LEDs situated around the upper right corner of the phone indicate incoming, ongoing,
held, and missed calls. The LEDs will do one of the following:

• Blink rapidly when a call is coming in.

• Glow steadily when dialling, when in a call, and when a call is on hold.

• Blink slowly when there was a missed call.

◦ Viewing the particulars of the missed call:

Press the right arrow on the navigation key to view missed calls and simultaneously turn off the
LED. For more information on call lists, see "Call history" on page 29.

◦ Turning off the LEDs after a missed call without viewing the call history: Press .

Message key

The symbol on the message key will show a bright red light when new messages are waiting to
be retrieved. Press the key to retrieve messages.

For more information on the hardkeys, please refer to the snom 710 User Manual, chapter "Getting to
know your phone".

Rebooting the phone

For some settings to take effect, you may to need to reboot the phone.

1. Press the top of the navigation key to open the Settings menu.

2. Press to open the Maintenance menu (press if your phone is running in administrator
mode).

3. Press to open Reboot? screen, then to confirm and start rebooting.

When the idle screen is back on the display, the reboot is complete.

11

snom UC Edition and snom 710 Changing your Presence status

Changing your Presence status

You can manually change the Presence status signaled by the system to one of your own choosing.
For example, if you are scheduled to be in an online meeting, Lync will signal your Presence status as
busy during that time. If you want to be available for incoming phone calls during that time, you can
manually change your status to available.

1. Press

see "Context-sensitive function keys" on page 9 on how to make it visible.

2. Use / to select a state. The available options are:

3. Press to change the Presence state signaled by your phone.

4. To revert to the system state, select "Reset Status" and press .

Presen

Available
Busy
Do not disturb
Be right back
Away
Reset Status

Note: DND does not affect calls from your admin/delegate, members of your
Team Call, and contacts in your Friends and Family relationship group.

to open the Presence State screen. If the key has been replaced by

Info

,

12

snom UC Edition and snom 710 Speed dial keys

Speed dial keys

You can use the function keys for speed dialing numbers and contacts.

Using speed dial keys

You can call the number or your contact by simply pressing the assigned key, and you can use the
key to transfer calls to the number or your contact (see "Transferring calls to speed dial numbers ­attended" on page 19, "Transferring calls to speed dial numbers - unattended" on page 23, and
"Transferring calls to speed dial numbers safely" on page 26).

Configuring speed dial keys

1. Press the top of the navigation key to open the Settings menu. For more information on
the Settings menu and its submenus, see "Settings menu" on page 36.

2. Press to open the Preferences menu.

3. Press to open the Fkey list (list of function keys) (or use / to scroll to it, then press ).

4. Select a key by pressing the respective number key on the keypad. For example, if you want to put
speed dial on key F1, press .

5. Press to select Speed Dial from the Function for key menu (or use / to scroll to it,

then press

6. Enter the extension number, the phone number, or the SIP URI and press .

).

Note: When entering phone numbers, type each phone number
exactly the way it needs to be dialed, i.e., with any required prefixes
(area code, country code, operator/auto attendant, etc.) and without

spaces or punctuation between the digits.

13

snom UC Edition and snom 710 Calling Contacts and Address Book entries

Calling Contacts and Address Book entries

You can dial the personal contacts from your Lync contact list or search the corporate address book via
ABS.

Looking up Contacts

You can view the contacts from your Lync client in one comprehensive list of all Contacts (Fig. 1,
below) ad well as sorted into the groups defined in your Lync client, like Work, People I Manage Calls
For, Delegates (Fig. 2 - 4, below), Pinned Contacts, My new Folks, etc.

Fig. 1 Fig. 2 Fig. 3

Fig. 4 Fig. 5 Fig. 6

1. Press
since the last reboot of the phone.

2. Use

3. Use
above).

Contac

/ to scroll through the various groups and back to the Contacts list (Fig. 1 - 4, above).

Note: If a list contains a nested group, select and open it and continue as
described in paragraph 3.

/ to select a name from active screen, for example, from the group "Work" (Fig. 2,

◦ Press

◦ Use

or or to call, depending on whether you want to use handset, speakerphone, or a

headset for the call.

to open your Contacts list (Fig. 1, above) or the last contact group that you opened

Detail

/ to select a phone number or connection type from the list (Fig. 6, above) and press

to show the selected contact's details (Fig. 5, above).

14

snom UC Edition and snom 710 Calling Contacts and Address Book entries

Address Book Search (ABS)

Use address book search (ABS) to search the corporate address book.

1. Press

◦ Enter the characters in quick succession (Fig. 1, below). Once you have entered at least three

◦ To narrow down the list of names presented to you on the display, enter more characters (Fig. 5

◦ Use

◦ Press

Fig. 1 Fig. 2 Fig. 3

ABS

Please note: You can switch to letter mode to enter the name if you want to, but
you do not need to. If you want to look up "Steve", for example, entering "78383"

in numeral mode will yield all names with combinations of the letters on keys

characters, the search will start as soon as you pause (Fig. 2 and 3, below) and result in all
names starting with the letters on the keys you have pressed (Fig. 4, below).

and 6, below).

. Enter the name of the person you want to look up.

.

/ to scroll to the name you want.

Detail

to show the contact's details (Fig. 8, below).

Fig. 4 Fig. 5 Fig. 6

Fig. 7 Fig. 8

2. When the name you are looking for is marked by the arrow , press to show the available phone
connections.

3. Use

call.

/ to select a phone number or connection type from the list and press or or

to call, depending on whether you want to use handset, speakerphone, or a headset for the

15

snom UC Edition and snom 710 Transferring calls

Transferring calls

Active calls as well as ringing calls can be transferred to a third party. With the snom UC Edition you
have several options for transferring active calls and incoming ringing calls:

◦ Active calls:

- Attended transfer

- Unattended (blind) transfer

- Safe unattended (blind) transfer

◦ Incoming ringing calls:

- Unattended (blind) transfer

- Direct transfer to your VoiceMail

Transfers can be made to:

◦ Numbers (extensions or external phone numbers) dialed manually on the keypad
◦ Contacts
◦ Speed dial keys
◦ Directory lookups
◦ Your Voicemail

What are the different transfer procedures?

Attended transfer

With attended transfer, the call is on hold while you first speak to the party you intend to transfer the
call to. This way you can be sure that the third party is available and that the call is welcome before you
initiate the call transfer.

Unattended (blind) transfer

With unattended or blind transfer, active and ringing calls are transferred to a third party without prior
announcement of the call to the third party. They can be picked up by the third party or forwarded to
the third party's voicemail or the active forwarding number, and you will not be able to tell whether the
call was picked up or sent to voicemail or forwarded; if none of these events occur, the call will be
reconnected to your phone.

Safe unattended/blind transfer

With safe transfer, active calls are also transferred to a third party without prior announcement of the
call to the third party. The calls can only be picked up by the third party; they will not be forwarded
to the third party's voicemail or forwarding number. If the call is not picked up, it will be
reconnected to your phone.

Note: You need to decide whether you want to make an attended or unattended
transfer before beginning the transfer procedure.

16

snom UC Edition and snom 710 Transferring calls

Transfer cheat sheet

Attended transfer

Enter target phone number

• Manually on keypad

• From Contacts list

• From directory lookup (ABS)
Announce

• By pressing speed dial key

Unattended (blind) transfers

call

Enter target phone for call

/

• Manually on keypad

• From Contacts list

• By pressing a speed dial key

Safe unattended/blind transfer

Enter target phone for call

/

• Manually on keypad

• From Contacts list

• By pressing a speed dial key

Legend:

Incoming call ringing

Connected in a call

Call on hold

Forwarded to Voicemail

Forwarded to call forwarding number

17

snom UC Edition and snom 710 Transferring calls

Attended transfer

Transferring calls to manually dialed numbers - attended

Xfer

Hold

.

. The call is put on hold.

1. With the active call on the line, press

2. Enter the extension or other number on the keypad and press . The phone dials the number.

3. When the third party picks up your call, announce the call you want to transfer. If the third party
wants to accept the call, press

4. You will see the Transfer Party screen.

NOTE: If you have more than one call on hold and the call you want to transfer is
not onscreen at this point, press
must be onscreen when you press

5. When the transfer party is onscreen, press .

to scroll to it. The call to be transferred

Xfer

.

18

snom UC Edition and snom 710 Transferring calls

Transferring calls to speed dial numbers - attended

Xfer

Hold

.

. The call is put on hold.

1. With the active call on the line, press

2. Press the speed dial key . The phone dials the number.

3. When the third party picks up your call, announce the call you want to transfer. If the third party
wants to accept the call, press

4. You will see the Transfer Party screen.

NOTE: If you have more than one call on hold and the call you want to transfer is
not onscreen at this point, press
must be onscreen when you press

5. When the transfer party is onscreen, press .

to scroll to it. The call to be transferred

Xfer

.

19

snom UC Edition and snom 710 Transferring calls

Transferring calls to Contacts - attended

.

XFER

. The active call is put on hold.

1. With the active call on the line, press

2. Press
scroll to the contact you want.

3. Press . Your phone will dial the contact.

4. When your contact picks up the call, announce the call you want to transfer. If your contact wants
to accept the call, press

Pool

to open the Pool menu, then to open your list of Contacts. Use / to

XFER

NOTE: If you have more than one call on hold and the call you want to transfer
is not on-screen at this point, press
be transferred must be on-screen when you press

5. When the transfer party is onscreen, press .

or to scroll to it. The call to

XFER

.

20

snom UC Edition and snom 710 Transferring calls

Transferring calls to Directory lookup - attended

Hold

. The call is put on hold.

.

1. With the active call on the line, press

2. Press
call to.

Enter the characters in quick succession. Once you have entered at least three characters, the
search will start as soon as you pause. To narrow down the list of names presented to you on the
display, enter more characters. Use / to scroll to the name you want.

ABS

Note: You do not need to switch to letter mode to enter the name. If you want
to look up "Steve", for example, entering "78383" in numeral mode will yield all

names with combinations of the letters on keys

to open Directory search. Enter the name of the person you want to transfer the

3. When the right name is highlighted, press , select a connection, and press again.

4. When the callee picks up your call, announce the call you want to transfer. If the callee wants to
accept the call, press

5. You will see the Transfer Party screen.

NOTE: If you have more than one call on hold and the call you want to transfer is
not onscreen at this point, press
must be onscreen when you press

Xfer

.

to scroll to it. The call to be transferred

Xfer

.

6. When the transfer party is onscreen, press .

21

snom UC Edition and snom 710 Transferring calls

Unattended transfer

Transferring calls to manually dialed numbers - unattended

1. With a call ringing or an active call on the line, press
see the dial screen.

2. Enter the extension or other number on the keypad and press . While the phone is calling the
number, you will either see the the hold screen (if you are transferring an active call) or a new
missed call (if you are transferring a ringing call).

3. When the third party picks up the ringing call (or if the call is forwarded to the third party's
VoiceMail or another phone number), you will see this message:

Xfer

. The call is put on hold, and you will

If the call is not picked up or forwarded, you will hear a double beep and see the error screen. Then
the caller will be reconnected to your phone.

22

snom UC Edition and snom 710 Transferring calls

Transferring calls to speed dial numbers - unattended

1. With a call ringing or an active call on the line, press
see the dial screen.

2. Press the speed dial key . While the phone is calling the number, you will either see the the
hold screen (if you are transferring an active call) or a new missed call (if you are transferring a
ringing call).

3. When the third party picks up the ringing call (or if the call is forwarded to the third party's
VoiceMail or another phone number), you will see this message:

Xfer

. The call is put on hold, and you will

If the call is not picked up or forwarded, you will hear a double beep and see the error screen. Then
the caller will be reconnected to your phone.

23

snom UC Edition and snom 710 Transferring calls

Transferring calls to Contacts - unattended

1. With a call ringing or an active call on the line, press
you will see the dial screen.

2. Press
scroll to the contact you want.

3. Press . While the phone is calling the number, you will either see the the hold screen (if you are
transferring an active call) or a new missed call (if you are transferring a ringing call).

Pool

to open the Pool menu, then to open your list of Contacts. Use / to

XFER

. The active call is put on hold, and

4. When your contact picks up the ringing call (or if the call is forwarded to the third party's VoiceMail
or another phone number), you will see this message:

If the call is not picked up or forwarded, you will hear a double beep and see the error screen. Then
the caller will be reconnected to your phone.

24

snom UC Edition and snom 710 Transferring calls

Safe transfer

Transferring calls to manually dialed numbers safely

1. With an active call on the line, press
screen.

2. Press

3. Enter the extension or other number on the keypad and press . While the phone is calling the
number, you will see the hold screen.

4. When the callee picks up the ringing call, you will see this message:

Safe T

.

Xfer

. The call is put on hold, and you will see the dial

If the call is not picked up, you will hear a double beep and see the error screen. Then the caller
will be reconnected to your phone.

25

snom UC Edition and snom 710 Transferring calls

Transferring calls to speed dial numbers safely

1. With an active call on the line, press

Xfer

. The call is put on hold, and you will see the dial

screen.

2. Press

Safe T

and then the speed dial key . While the phone is dialing the number, you will

see the Holding screen.

3. When the speed-dialed party picks up the ringing call, you will see this message.

If the call is not picked up, you will hear a double beep and see the error screen (Fig. 1). The caller
will then be reconnected to your phone (Fig. 2).

Fig. 1 Fig. 2

26

snom UC Edition and snom 710 Transferring calls

Transferring calls to Contacts safely

1. With an active call on the line, press

XFER

. The call is put on hold, and you will see the dial

screen.

2. Press

3. Press

Safe T

Pool

.

to open the Pool menu, then to open your list of Contacts. Use / to

scroll to the contact you want.

4. Press . While your phone is calling the contact, you will see the Holding screen.

5. When your contact picks up the ringing call, you will see this message:

If the call is not picked up, you will hear a double beep and see the error screen (Fig. 1). The caller
will then be reconnected to your phone (Fig. 2).

Fig. 1 Fig. 2

27

snom UC Edition and snom 710 Transferring calls

Transferring calls directly to Voicemail

When an incoming call is ringing, press to transfer it directly to your VoiceMail.

28

snom UC Edition and snom 710 Call history

Call history

The call history sorts the phone's calls into three categories, missed, received and dialed calls. They
are stored locally on the phone until the phone's values are reset.

Looking up missed calls

1. From the idle screen, press to open the list of Missed calls (and simultaneously turn off the
missed call indication of the call LED).

2. Use / to select individual callers.

◦ Press

◦ Press

◦ Press to return to previous screen.

◦ Press

◦ Press

from the same caller)

- From the Details screen, press

- Press

Del

Clear

ESC

Detail

to delete the selected call or entry.

to delete the entire list.

to return to the idle screen.

to show the details of the selected call: To, from, time, missed (total number

Del

to delete the selected call.

Looking up received calls

Save

to add the caller to the phone's local directory.

1. From the idle screen, press to open the list of Received calls.

2. Use / to select individual callers.

◦ Press

◦ Press

Del

Clear

to delete the selected call or entry.

to delete the entire list.

29

snom UC Edition and snom 710 Call history

◦ Press to return to previous screen.

◦ Press

◦ Press

- From the Details screen, press

- Press

ESC

Detail

to return to the idle screen.

to show the details of the selected call: To, from, time, duration.

Del

to delete the selected call.

Save

to add the caller to the phone's local directory.

Looking up dialed calls

1. From the idle screen, press to open the list of Dialed calls.

2. Use / to select individual callers.

◦ Press

◦ Press

◦ Press to return to previous screen.

◦ Press

◦ Press

- From the Details screen, press

- Press

Del

Clear

ESC

Detail

to delete the selected call or entry.

to delete the entire list.

to return to the idle screen.

to show the details of the selected call: To, from, time, duration.

Del

to delete the selected call.

Save

to add the caller to the phone's local directory.

30

snom UC Edition and snom 710 Hold

Hold

One call on hold

Press

Held calls are indicated threefold:

Pick up the held call by pressing its line key or by pressing
while on hold the call terminates on your phone as well, and the indicators are turned off.

Hold

◦ By the text on the display.

◦ By the slowly blinking line key (green LED).

◦ By the glowing call indication LED (red LEDs).

You can now:

◦ transfer the held call blindly or with prior announcement - see "Transferring calls" on page

16.

◦ receive and make calls and put other calls on hold.

to put the ongoing call on hold.

Hold

again. If the other party hangs up

Holding multiple calls

If you are in a call with one party and have one or more calls on hold or if there is more than one call on
hold, you can switch back and forth between the active call and any call on hold, transfer calls, etc. The
info bar and the status line will tell you how many total calls there are and which one you are connected
to. Your input on the phone's keys will affect the call on-screen at the time, i.e., the call shown in the
contact area of the display. Up to 4 simultaneous calls are possible.

Figures H-1 to H-3 show the phone connected to one call with two calls on hold; Figures H-4 to H-6
show the phone with three calls on hold and no connected call.

31

snom UC Edition and snom 710 Hold

Fig. H-4

Fig. H-5

Fig. H-6

Fig. H-1

Fig. H-2

Fig. H-3

• Figures H-1 to H-3:

◦ In Fig. H-1 the connected call is on-screen. Press to put the first held call on the

screen.

◦ In Fig. H-2 the first held call of a total of two (1/2) is on the screen. Press again to

put the second held call (2/2) on the screen (Fig. H-3).

◦ With the second held call (2/2) on the screen, press to scroll to the connected call

(Fig. H-1).

◦ When a held call is on-screen, press to connect to it and put the current connected call on

hold.

• Figures H-4 to H-6:

◦ In Fig. H-4 the first held call of a total of three Calls on Hold (1/3) is on-screen. Press

to put the second held call on the screen.

◦ In Fig. H-5 the second held call (2/3) is on the screen. Press again to put the third

held call (3/3) on the screen (Fig. H-6). If there are more held calls, continue likewise.

◦ With the last held call (3/3, in our example) on the screen, press to scroll to the first

held call (Fig. H-4).

◦ To connect to the held call currently on-screen, press .

• When the connected call is on-screen, you can terminate it by pressing .

• You can transfer the connected on-screen call. See "Transferring calls" on page 16 for more
information.

32

snom UC Edition and snom 710 Conference - local

Conference - local conference on phone

In addition to the phone conferences and online meetings that you can set up, start, and manage via
Outlook, you have the option to make spontaneous conference calls with two to four other phones; the
maximum number of participants depends on the audio Codecs used by the phones connected in the
conference.

Initiating a conference

1. Call the first intended participant and put him or her on hold.

2. Call the next intended participant and put him or her on hold. Continue likewise with the third and
fourth participants, if applicable.

3. Press

Cnf.On

to start the conference.

Conference screen navigation

Your input on the phone's keys will affect the caller/callee(s) marked by .

Example: A conference with three participants, including yourself. After you have pressed
to start the conference, the names or phone numbers of the other three participants can be shown on­screen by scrolling to them with / .

Fig. 1 Fig. 2 Fig. 3

Cnf.On

Speaking to one participant in private

1. Use / to select the participant (Fig. 2 and 3, above).

2. With the selected participant marked by , press . You are now connected to the participant you
want to talk to in private.

3. To return to the conference, press

Cnf.On

.

33

snom UC Edition and snom 710 Conference - local

Putting one participant on hold

1. Use / to select the participant (Fig. 2 and 3, above).

2. With the selected participant marked by , press

3. Press

Cnf.On

to return the held participant to the conference.

Hold

.

Dropping a participant

1. Use / to select the participant (Fig. 2 and 3, above).

2. With the selected participant marked by , press to terminate the connection to this participant.

Adding a participant

• Adding an incoming call:

1. Press or the blinking line key to accept the call. The conference is put on hold.

2. Press

3. Press

Hold

Cnf.On

to put the new caller on hold.

to restart the conference with all held calls.

• Calling a new participant:

1. With "Conference" marked by (Fig. 1, above), press

2. Call the new participant.

3. Press

4. Press

Hold

Cnf.On

to put the new participant on hold.

to restart the conference with all held calls..

Hold

to put the conference on hold.

Putting the conference on hold

• If one of the participants is marked by , you must first scroll to the conference symbol.

• With "Conference" marked by (Fig. 1, above), press
conference; you will see the "Calls on Hold" screen (see "Holding multiple calls", Fig. H-4).

• To restart the conference, press

Cnf.On

.

Hold

. Technically, you are ending the

Terminating the conference

1. With the conference symbol marked by , press

Hold

to put all participants on hold.

2. Select each participant in turn and press .

34

snom UC Edition and snom 710 Call forwarding

Call forwarding

Standard call forwarding means that incoming calls to your phone will not ring on your phone, but,
instead, are forwarded automatically to another extension, external phone number, or your Voicemail.

Turning call forwarding on

1. Press

2. Use / to select one of the options.

3. Press to turn on call forwarding for all options except New Number.

If you have selected New Number, a new text window will open.

a. Enter the number on the phone's keypad.

b. Press to confirm the number and turn on call forwarding.

CFwd

Note: If the

to open the Call Forwarding menu.

CFwd

key is not available, press .

Turning call forwarding off

Press

noFwd

. If the

noFwd

key is not available, press .

35

snom UC Edition and snom 710 Settings menu

1

2

Settings menu

At a glance

Time zone:

Jump

More

.

-

-

-

Move to beginning
of next time zone

Show all time zones

Reduc

Show only
countries where
phone language is
spoken

Select time zone
with and

Available Fkey
functions:

1 Presence
2 Line
3 Speed Dial
4 Voice Recorder
5 Push2Talk
6 Intercom
7 Action URL
8 Button

1

Preferences

1

Time Zone

2

Tone Scheme

3

Ringer

4

Language

5

Display

1

Contrast

2

Backlight

6

Fkeys

1

line

2

line





5

line

2

Call Features

1

Call Forwarding

2

Outgoing Calls

1

Auto Dial

2 Number

Guessing

3

Call Completion

4 Hide own

outgoing ID

3

Incoming Calls

1

Reject anonymous

2

Call Waiting

3 Auto Answer

Indication

4 Always

Delegate Forward

3

Identity

1 Outgoing

Identity

2

Reregister User

3

Edit User

4

Logoff User

5

Logoff All

6

Call Voicemail

4

Maintenance

1

System Info

2 Administrator

Mode

3

Reboot

4

Change PIN

5 Check

SW Update

6 Check

Call Quality

5

Information

1

Status Info

2

System Info

3

Help

4

Location

• Press the top of the navigation key to

open the Settings menu

ABC

,

• Press number key

, etc. to open

submenus and individual settings

• Press

/ , / , or / to select

(settings, etc.)

• Press

• Settings with

to save the selected setting

/ : Press to change and

save

• Press

• Press

36

to return to the previous screen

ESC

to return to the idle screen

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