Snom 190 User Manual

Manual

snom 190

Version V3.00

snom technology AG
Pascalstr. 10B
10587 Berlin, Germany

© 2004 snom technology Aktiengesellschaft.

All Rights Reserved. This document is supplied by snom technology AG. No part of this
document may be reproduced, republished or retransmitted in any form or by any means
whatsoever, whether electronically or mechanically, including, but not limited to, by way of
photocopying, recording, information recording or through retrieval systems, without the
express written permission of snom technology AG.

snom technology AG reserves the right to revise this document and make changes at any
time and without the obligation to notify any person and/or entity of such revisions and/or
changes.

Trademarks

PowerDsine is a registered trademark of PowerDsine LTD.
RedHawk is a registered trademark of Red Hawk/CDT.
All other trademarks and registered trademarks are the property of their respective
owners.

Foreword

Congratulations on the purchase of your snom 190 Voice-over IP

telephone!

Telephony is part of our everyday life. Over a period of more
than 100 years a form of communication has evolved that is impossible
to ignore. In spite of the new technology base of the snom 190, most of
its look and feel will be very familiar to you and you should be able to use
it intuitively.

The world of the Internet, on the other hand, has opened up a
whole range of new possibilities. Many users work with web browsers and
own one or more email accounts. These users will nd it easy to manage
the phone via its web interface or to make a call to, for example, “sip:
[e-mail]”.

We are condent that developments in the computer industry will
follow those in the telecom world.

VoIP is not only about transporting speech over data networks.
It is about interoperability and breaking up a vertical market, as well
as streamlining business processes by seamlessly integrating the
telephone into computer networks and applications. With its technical
exibility, snom’s commitment to all open and relevant standards and
our cooperation with other vendors in the VoIP industry, the snom 190
represents a safe investment for the future.

We would like to take this opportunity to wish you a great time
in the world of VoIP.

snom technology AG

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Note to the reader

This manual describes the snom 190 running in administrator mode.
The current version of this user manual can be obtained from:

http://www.snom.com/snom190_en.php

4 •

Table of Contents

Foreword....................................................................3

Note to the reader ...................................................................... 4

Installation ................................................................9

Delivery Content ........................................................................ 9

Safety Notes .............................................................................. 9

Power supply
Setting up the Phone
Cleaning
Connecting the phone

Keypad.................................................................................... 10

Initialization............................................................................. 12

Booting
Selecting the language
DHCP Conguration
Selecting the IP Address
Selecting the Netmask
Selecting the IP Gateway
Selecting the DNS Server
Selecting the Tone Scheme
Selecting the Timezone
Logging on the rst account

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10
10

12
13
13
13
14
14
14
15
15
15

9
9

Logon ......................................................................17

Mobility ................................................................................... 17

Logon wizard ........................................................................... 17

Registration menu..................................................................... 18

Logon user
Select outgoing line

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18
20

DND ...................................................................................... 21

Challenge/Authentication ........................................................... 21

Basic Functions ........................................................23

Idle state................................................................................. 23

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Dialing ................................................................................... 23

Input Modes
Dialing a phone number
Dialing an H.323/SIP address
Dialing an IP address
Number guessing

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24
25
26
27
28

Terminating a call .................................................................... 28

Incoming call ........................................................................... 28

Accepting a call

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29

Denying/blocking a call.............................................................. 29

Adjusting the volume ................................................................ 30

Mute / Unmute ........................................................................ 30

Handset / Handsfree / Headset .................................................. 31

Programmable Keys .................................................................. 31

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Line
Destination
Intercom
Park orbit
Voice recorder
DTMF

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32
33
33
33
34
34

snom 190 Menus ...................................................................... 35

Call Forwarding
Forwarding Options
Conguration
Volume Settings
General Settings
Web Interface
Other Settings
System Info
VLAN Settings
SW Update
Keymapping
Information

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35
35
36
37
38
40
40
41
41
41
42
43

Advanced Functions ................................................45

Hold and resume ..................................................................... 45

Transfer................................................................................... 46

Direct Transfer ......................................................................... 46

Consultation Transfer

Conference .............................................................................. 47

Call Diversion........................................................................... 48

6 • Table of Contents

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47

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Diverting all calls
Divert when Busy
Divert when not answered

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48
48
48

Call completion......................................................................... 48

On busy (CCBS)
On no response (CCNR)

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48
50

DTMF Tones ............................................................................. 50

Message Waiting Indication (MWI) .............................................. 51

Conducting a Software Update.................................................... 52

Additional PBX Features............................................................. 52

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Pickup
Conference

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52
53

Call Register ............................................................55

Phone book.............................................................................. 55

Adding an entry
Editing an entry

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Export
Import
Call Lists

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Speed Dial ............................................................................... 64

Dialing
Editing speed dial entries

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Deny List ................................................................................. 65

Browsing
Adding a number
Removing a number

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Settings ................................................................................. 67

Settings via Web Browser .......................................................... 67

Settings Options ...................................................................... 68

Setup Preferences
Setup Speed Dial
Setup Lines 1-7
Setup Advanced
Setup Update

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H.323

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Status

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56
57
58
60
62

64
64

65
66
67

69
73
74
77
87
88
90

Appendix ..................................................................93

Standard Conformance .............................................................. 93

Index .......................................................................95

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8 • Table of Contents

Installation

Delivery Content

Please check whether the delivery contains the following parts:

§ The base unit with display and keypad

§ The handset

§ The handset cable

§ The power supply

Safety Notes

Please observe the following safety advice. It is crucial for the
safe and reliable operation of the device.

1

Power supply

Uuse the external power supply that is included in the package.
Other power supplies may cause damage to the phone, affect the behavior
or induce noise.

Setting up the Phone

The snom 190 should only be placed on even, horizontal surfaces
that enable the rubber pads to ensure a secure grip. Do not place the
snom 190 on carpets or other materials that contain bers that could
block the air vents and cause overheating.

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Cleaning

To clean the snom 190 use an anti-static cloth. Please avoid
cleaning liquids as they might damage the surface or internal electronics
of the phone.

1

Connecting the phone

First connect one end of the handset cable to the handset and
then to the jack on the left-hand side of the phone.

Next plug the Ethernet (network) cable into the RJ45 connector,
which is named “NET” and is the nearest to the middle of the phone, and
plug the other end into the network side to establish a data link. The
second RJ45 connector at the edge of the phone named “PC” or “UP0“ is
for daisy-chaining further Ethernet devices without the need for a second
Ethernet connection line.

Iinsert the plug of the power supply into the connector next to
the data line and hook up the casing into the mains.

If you want to use a headset, it can be connected to the audio
jacks on the rear side of the snom 190. The connector named “in“ is for
the microphone.

Keypad

The numeric keypad with the keys 0 to 9, * and # is used to enter
digits and letters. Depending on the operating mode, different actions can
be performed (see the table below):

§ Entry of digits only (e.g. when dialing a phone number),

§ Type in letters and digits by pressing the keys repeatedly

(similar to a cellular phone).

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The key is used to invoke the menu. To cancel actions or

input, the CANCEL key can be used. The key conrms actions,
selections and inputs.

1

Depending on the operating mode, the keys can have context-

specic meanings and are described in this user manual.

The softkeys F1 to F3 located below the display are context­sensitive function keys. Their current mapping is depicted with texts in
the bottom line of the display.

The ve keys on the right with LEDs are the programmable
function keys onto which different functionalities can be mapped.

The keys of the numeric block in different operating modes are
shown below:

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Key Digits Lower case Upper case

0 0 (SPC)_0 (SPC)_0

1

1 1

2 2 abc2 ABC2

3 3 def3 DEF3

4 4 ghi4 GHI4

5 5 jkl5 JKL5

6 6 mno6 MNO6

7 7 pqrs7$ PQRS7$

8 8 tuv8 TUV8

9 9 wxyz9 WXYZ9

# or .
after
timeout,

* * Toggles upper and lower case

# or .
after
timeout,

.@1,?!-/():
;&%*#+<=>$[]

number guessing number guessing

.@1,?!-/():
;&%*#+<=>$[]

Initialization

Booting

The booting process comprises a series of different conguration

steps that set up the phone for future use by any user.

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Selecting the language

The phone will ask the administrator to select the language of the

phone the rst time it boots up.

Choose the appropriate language with the or keys. Press

to activate your selection.

DHCP Conguration

If the network supports DHCP, then on bootup option select “On”

when the menu appears:

1

The phone has a built-in DHCP client. It will receive an IP address
and other Network-related settings (Netmask, IP gateway, DNS server)
from the DHCP server.

If, on the other hand, DHCP is not used, select “Off” in the menu
above. The administrator will subsequently be asked for the following
settings.

Selecting the IP Address

The administrator can provide a static IP address for the phone
if DHCP is not used.

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1

A valid IP address appropriate to the network in which the phone

is being used can be provided.

Selecting the Netmask

Similarly, the administrator will be asked to provide IP addresses

for Netmask:

Selecting the IP Gateway

If a valid Netmask has been provided, the administrator will be

asked for the IP address of the IP gateway:

Selecting the DNS Server

The last item for this series of networkrelated conguration is the

IP address for the DNS server:

14 • Installation

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Selecting the Tone Scheme

The administrator will then be asked for the tone scheme to be
used on the phone:

Selecting the Timezone

The timezone to be used on the phone can also be selected by
moving through the different timezone options available in the menu and

pressing to activate your selection.

If the settings explained above are set up properly, the phone will
ask for the rst account registration.

1

Logging on the rst account

If no number is assigned to the phone, you will be prompted to
type in your account name. This consists of your phone number succeeded
by @ and the address of your registrar (for SIP) or gatekeeper (H.323).
The phone tries to guess the correct registrar/gatekeeper address, so it
could look something like this:

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1

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After typing in your account name, conrm your account by

pressing the key.

The phone tries to register your given account name at the given
registrar/gatekeeper. The idle screen is shown and if no “NR” is displayed
in the middle of the rst line, your registration has been successful.

When this state has been reached, the time and date are
displayed in the rst line of the display. If your extension is numeric it is
also displayed in brackets.

16 • Installation

Logon

Mobility

In ofce environments, different employees sometimes share
desktops at the same time or at different points in time (e.g. employees
working different shifts etc). The phones that are located at the desktops
need to be able to cater for this.

To ease the effort of assigning the appropriate phone number to
the phone for each different employee, the snom 190 offers the so-called
mobility features, which are described in the next sub-chapters.

Logon wizard

If no number is assigned to the phone, you will be prompted to
type in your account name. This consists of your phone number succeeded
by @ and the address of your registrar (for SIP) or gatekeeper (H.323).
The phone tries to guess the correct registrar/gatekeeper address, so it
could look something like this:

2

After typing in your account name, conrm your account by
pressing the key.

The phone tries to register your given account name at the given
registrar/gatekeeper. The idle screen is shown, and if no “NR” is displayed
in the middle of the rst line, your registration has been successful.

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Registration menu

From the idle screen use the arrow keys to scroll to the menu

“Other Settings”. The “Reg” key is assigned to the registration submenu.

After pressing “Reg” you can choose the registration line you
want to use. With “Next” you can move through the seven different
registration lines.

Logon user

Suppose you want to logon a user 777 by using the third
registration line.

Press “Edit” to start editing the registration line information. First
type in the phone number of the user:

18 • Logon

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After conrming with the registrar/gatekeeper address

should be typed in.

After pressing the whole registration line is shown again.

2

Logoff user

Choose the registration line where you want to logoff the user

and press “Edit”.

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Remove the current phone number with . Conrm this and
the following registrar/gatekeeper entry by pressing . Registrar/

gatekeeper entry can remain lled in for later use.

Select outgoing line

Select the registration line you want to use as your outgoing
identity for the next call by pressing “Next”.

And activate the chosen registration line by pressing “Activate”.

By choosing a different registration line, your originator phone
number is changed to this line. This means that different people can start
calls from the same phone with their own originator phone number and
the called phone will display this current outgoing line information. The
current outgoing line is marked at the registrations screen with a “*”
directly in front of the registered SIP line.

20 • Logon

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DND

DND functionality is available on the idle screen of the snom 190
phone. DND is short for “Do Not Disturb“. If this mode is activated, it
means that incoming calls will no longer come through to the phone and
you will be completely undisturbed by the phone. If there is a mailbox set
up for you, the calls are redirected to this. Before this mode is activated
you will be asked if you really want to change to this mode.

In idle screen, “DND” is displayed in the middle of the rst line of
the screen if the mode is activated.

2

Challenge/Authentication

In SIP, an administrator can also set up authentication
requirements for each registration on the phone. The password for each
account name on its realm (domain/registrar) can be set up through the
web interface of the phone in Settings/SIP/Authentication.

If the authentication password is not set, or is set wrongly, the
account will not register on that domain and the phone will be challenged
for that line. A challenge response will ask for the correct username. This
can look like:

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It is possible to change the username as it could have been typed

incorrectly by mistake. Conrm your change by pressing .

You will then be asked for the password for that registration
account. Type in the password in the window that will look like the
following:

The default mode for password input is integer. You can switch to
alphanumeric input by pressing the ‘*’ key on the keypad. The password
is hidden and replaced by a series of *s to keep it hidden from prying
eyes.

The same procedure will be repeated for all the accounts with
authentication. The challenge responses are stored in the phone and
will be used at re-registration or on reboot. You can also view/edit this
information on the web interface.

22 • Logon

Basic Functions

Idle state

In idle state, the phone shows the date and time in the rst line
of the display and the second line shows the currently valid functions
mapped onto the three softkeys.

Dialing

There are two methods with which to begin a call from the idle
state of snom 190. You can either start dialing with the handset resting
in the cradle and then pick it up, or you can pick up the handset and then

dial the number. In the latter case you will have to press to indicate
that the number is complete and dialing can commence.

3

display.

The snom 190 shows the current communication status in the

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Input Modes

Dependent on the context, various types of inputs are possible.
The active input mode is sometimes indicated (by example during editing
a phonebook entry) in the top right-hand corner of the display:

123 Only digits can be entered.

3

ABC

abc

Key mapping for input:

C<-

/Clear

A->1 Changes input mode to numbers..

a->A Changes input mode to capital letters.

1->a Changes input mode to small letters.

Upper case mode. By pressing *, lower
case mode can be toggled.

Lower case mode. Use * to activate upper
case mode.

Moves the cursor to the left.

Moves the cursor to the right.

Deletes the character to the left of the
cursor.

Clears the input.

As indicated in the table above, with “A->1”, “a->A” or “1->a” the
input mode can be changed. After using a specic input mode for dialing a
number, the phone saves this mode as default for future use. If you want
to use a different mode, begin dialing and if the mode is wrong, choose
your preferred mode and continue dialing.

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Dialing a phone number

A telephone number is dialed with the numeric keypad.

If block dial is on (this is the default) and the user has not done

anything for a few seconds, the phone will remind the user to press the

key in order to start the call.

3

Key mapping:

Moves the cursor to the left.

Moves the cursor to the right.

C<-

A->1 Changes input mode to numbers.

a->A Changes input mode to capital letters.

1->a Changes input mode to small letters.

Deletes the character to the left of the
cursor.

Dials the number.

Aborts the dialing.

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Dialing an H.323/SIP address

An H.323/SIP address can be entered via the alphanumeric
block. You will nd the “@” symbol by pressing the numeric key “1”
several times.

3

E.164 numbers

E.164 is the standard that denes normal phone numbers. They
may contain digits from 0-9, * and #. H.323 differentiates between
these numbers and “H.323 addresses” that may contain alphanumeric
characters. Several Gatekeeper implementations do not differentiate
between E.164 numbers and H.323 addresses. If you encounter problems,
try specifying the number as an H.323 address.

__________________________________________________________

Key mapping:

Moves the cursor to the left.

Moves the cursor to the right.

C<-

A->1 Changes input mode to numbers.

a->A Changes input mode to capital letters.

Deletes the character to the left of the
cursor.

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1->a Changes input mode to small letters.

Dials the H.323/SIP address if entered
correctly.

Aborts the dialing.

Dialing an IP address

The IP address can be entered via the numeric block. Please use

the “*” key instead of the dot (“.”)!

Key mapping:

3

Moves the cursor to the left.

Moves the cursor to the right.

C<- Deletes the character to the left of the cursor.

A->1 Changes input mode to numbers.

a->A Changes input mode to capital letters.

1->a Changes input mode to small letters.

Dials the IP address if entered correctly.

Aborts the dialing of the IP address.

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Dialing an IP Address

When calling an IP address, the called phone or computer cannot
determine which user you want to reach. In SIP mode it is assumed that
“anonymous” is being called, and with H.323 no assumptions are made.
This works with many phones and applications. Therefore, you should
only use this method in exceptional cases, as the entry of IP addresses is
rather cumbersome.

__________________________________________________________

3

Number guessing

For your convenience, this functionality offers you the rst
number from dialed numbers, missed calls, received calls or phonebook
that matches the beginning of the number you have already typed in.

If the displayed number is not what you expected, you can get
the next matching number by pressing the “#” key (in alphanumeric
modes). Otherwise, continue typing your desired number or press the

or function key and the number guessing is temporarily switched

off for this session of editing a phone number.

Terminating a call

You can end a call by setting the handset on its cradle, pressing
the hook switch or pressing Cancel. The snom 190 will terminate the call
and return to the idle state.

Incoming call

When your snom 190 is called, it rings and displays the following
screen.

28 • Basic Functions

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Accepting a call

Picking up the handset or pressing will accept the call. The

snom 190 is now in a call.

Key mapping:

Hold / resume call.

Xfer Transfer call.

Handsfree mode on/off.

Mute/Unmute Mutes / unmutes the microphone.

/

See below for a further description.

Changes the volume.

Denying/blocking a call

When the snom 190 signals an incoming call, you have the option

to deny the call with “Deny”.

3

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If you decide to press „Deny All“, the caller will be placed on
the deny list and will always be denied automatically. If “Deny All” is not
displayed, this means that it is switched off in the settings. You can enable
it again via the web interface.

Adjusting the volume

While conducting a call, you can use the arrow keys to invoke the
volume control.

Key mapping:

Reduces the volume in steps.

Increases the volume in steps.

Sets the volume and returns.

Returns without setting the volume.

Mute / Unmute

Sometimes during a call the user may want to mute the
microphone. This can be done by pressing the function key “Mute”. Press
“Unmute” to re-enable the microphone.

30 • Basic Functions