Snom 100 v1.9a, 100 User Manual

snom 100

User Manual v1.9a

3

Foreword

Congratulations on the purchase of your snom 100
Voice over IP telephone!

Telephony is part of our every day life. Over a period
of more than 100 years a communication form has
evolved which we feel cannot be dismissed. In spite of
the new technology base of the snom 100 most of its
look and feel will be very familiar and intuitive to you.

On the other hand, the world of the Internet opens a
whole range of new possibilities. A lot of users are
using web browsers and own one or more email ac­counts. They will find it easy to manage the phone via
its web interface or to make a call to
“sip:[e-mail]“ for example.

We are confident that the developments in the com­puter industry will follow suit in the telecom world.

VoIP is not only about transporting speech over data
networks. It is about interoperability and breaking up
a vertical market as well as streamlining business
processes by seamlessly integrating the telephone into
the computer networks and applications. With its
technical flexibility, our commitment to all open and
relevant standards and our cooperation with other
vendors of the VoIP industry, the snom 100 repre­sents a safe investment in the future.

Now, we wish you a pleasurable experience in the
VoIP world.

snom technology AG

The current version of this user manual can be ob­tained from:

http://www.snom.de/download/man_snom100e.pdf

4

Inhalt

Foreword ...................................................................... 3

Installation.................................................................... 7

Delivery Content ........................................................ 8

Safety Notes.............................................................. 8

Power supply.......................................................... 8

Setting up the Phone............................................... 8

Cleaning ................................................................ 9

Connecting the phone ................................................. 9

Dial Pad ...................................................................10

Initialization..............................................................12

Booting.................................................................12

Selecting the language............................................13

Registration...........................................................14

Basic FunctionsIdle State............................................19

Idle State .................................................................20

Statistics...............................................................20

Registrations .........................................................20

Dialing .....................................................................21

Dialing a phone number (E164) ...............................21

Dialing a H.323/SIP Address....................................23

Dialing an IP Address..............................................23

General Input Mode................................................25

Terminating a call......................................................25

Incoming Call............................................................25

Accepting a Call .....................................................26

Denying/Blocking a Call..............................................26

Adjusting the Volume.................................................26

Main Menu................................................................27

Help Function............................................................28

Advanced Functions.......................................................29

Hold and Resume ......................................................30

Toggling between calls ...............................................30

Transfer ...................................................................31

Direct Transfer.......................................................31

Call Divert ................................................................31

Diverting all calls ...................................................32

Divert when Busy...................................................32

5

Divert when not answered ...................................... 32

DTMF Tones..............................................................32

Adjusting the Volume ................................................32

Ring Tones ............................................................... 34

About ...................................................................... 35

Call Register ................................................................36

Phone Book .............................................................. 37

Adding an entry.....................................................37

Editing an entry.....................................................38

Call Lists .................................................................. 40

Speed Dial................................................................40

Dialing.................................................................. 41

Editing speed dial entries........................................42

Deny List.................................................................. 43

Browsing .............................................................. 43

Adding a number...................................................43

Removing a number...............................................44

List Views.................................................................44

Modifying the view.................................................45

Sort Criteria .......................................................... 45

Settings.......................................................................47

Settings via the Phone Gui ......................................... 48

Settings via Browser..................................................49

Options....................................................................51

Call Divert............................................................. 51

Base ....................................................................52

SIP ......................................................................53

H.323...................................................................55

Codecs .................................................................57

Network................................................................ 57

Reset Values ......................................................... 61

Administration..............................................................62

Automatic Installation and Booting..............................63

Overview..................................................................63

Manual update..........................................................65

Phone settings setup .................................................66

Setting files...........................................................66

Downloading procedure ..........................................67

Available Settings......................................................69

Basic....................................................................69

6

SIP Settings ..........................................................69

Redirection............................................................71

Codec Settings.......................................................71

Network Settings ...................................................71

H.323 Settings.......................................................73

Updating the software................................................74

Case study: com88....................................................75

Scenario ...............................................................75

Behind the scenes .....................................................77

Setting the Network Identity.......................................80

Installing DHCP......................................................80

Appendix .....................................................................85

Technical Data ..........................................................85

Technical Data ..........................................................86

Standard Conformance...............................................87

Index ..........................................................................88

7

Installation

8

Delivery Content

Please check whether the delivery contains the follow­ing parts:

§ The base unit with display and dial pad

§ The handset

§ The handset cable

§ The power supply (optional)

Safety Notes

Please observe the following safety ad­vice. It is important to observe it in order
to guarantee safe and reliable operation
of the device.

Power supply

You have two possibilities to provide the snom 100
with power:

§ Power feeding over the network cable (Power-

LAN via IEEE 802.3af with 48 V)

§ An external power supply (24 and 48 V)

If you want to use an external power supply then
please stick to the one that’s included in the package.
Other power supplies may cause damage to the
phone, effect the behavior or induce noise.

Setting up the Phone

Please setup the snom 100 only on even and horizon­tal surfaces, enabling the rubber pads to ensure a
secure grip. Do not place the snom 100 on carpets or
other materials that contain fibers that can block the
air vents and cause overheating.

!

9

Cleaning

To clean the snom 100 use a slightly moist and anti­static cloth. Please try to avoid cleaning liquids since
they might damage the surface or internal electronics
of the phone.

Connecting the phone

First connect one end of the handset cable to handset
and then to the jack on the left side of the phone (see
illustration).

Now, plug in the Ethernet (network) cable into the
RJ45 connector on the rear side of the phone as
shown below and the other end into the network side
to establish a data link.

In case you are using an external power supply,
please insert the plug of the power supply into the
connector next to the data line and hook up the casing
into the mains.

10

If you want to use a headset, it can be connected to
the audio jacks on the backside of the snom 100. The
outermost connector is for the microphone.

Dial Pad

The numeric key block with the keys 0 to 9, * and #
are used to enter digits and letters. Depending on the
operating mode, different actions can be performed
(see the table below):

§ Entry of digits only (e.g. when dialing a phone

number),

§ Typing in letters and digits by pressing the

keys repeatedly similar to a cellular phone,

§ Or navigate in selection lists. The keys have

arrows printed on them indicating the direc­tion similar to a numeric block on a computer
keyboard.

11

The MENU key is used to invoke the main menu.
The HELP key brings up context specific help texts.
To cancel actions or input the CANCEL key can be
used. The Enter/Ok key confirms actions, selec­tions and inputs.

Depending on the operating mode, the keys can have
context specific meanings and are described in this
user manual.

Keys F1 to F4 are context sensitive function keys.
Their current mapping is depicted in the lowest line on
the display through symbols.

The keys of the numeric block in different operating
modes:

Key Digits Lower case Upper case
0 0 (SPC)_0 (SPC)_0

1 1

.,?1!@­():;&*#+<=>[]

.,?1!@-

():;&*#+<=>[]
2 2 abc2ä ABC2Ä
3 3 def3 DEF3
4 4 ghi4 GHI4
5 5 jkl5 JKL5
6 6 mno6ö MNO6Ö
7 7 pqrs7ß$ PQRS7$
8 8 tuv8ü TUV8Ü
9 9 wxyz9 WXYZ9
# # # #

* Toggles upper and lower case

12

Initialization

Booting

If your network administrator or Internet service pro­vider installed your phone, you will see how the phone
connects to the network and maybe conducts a soft­ware update, if one is available. After it has booted, it
enters the idle state. When this state has been
reached a clock is displayed on the right hand side of
the display.

In case the phone does not reach this operation mode
you should consult your network administrator or
Internet service provider or refer to the chapter “Ad­ministration”.

13

Selecting the language

The language is set to English by default. In, order to
change it for instance to German, press the menu key

and go to the submenu „Settings“ with or

and press Enter to select this menu entry.

Select „Base“ and press Enter.

Then go to „Language“

and set it to „German“.

14

Press Enter to activate your selection.

Registration

In order to be able to make calls, the phone normally
has to register with „Gatekeeper“ (H.323) or a „Regis­trar“ (SIP). You can obtain the Internet address or
name of the server from your network administrator
or Internet service provider. The registration is similar
to the configuration of an email address.

H.323

§ Most Gatekeepers can be discovered auto-

matically by the snom 100. You only need to
set your phone number. Go to the Set­tings/H323/H323 ID and enter your phone
number.

VoIP has two competing signaling standards
to establish and tear down calls. „H.323“ is
an ITU-T based standard. „SIP“ (Session Ini­tiation Protocol) is based on Internet stan­dards and is similar to Email and WWW. The
snom 100 supports both protocols. Please
ask your company or Internet service pro­vider which protocol you are using.

TIP

15

§ If you want to enter the gatekeeper address

manually then go to the “Settings” menu (as
described above) and then to „H.323“. Select
„GK/GW-Address“ and type in the address.

16

SIP

§ When using the phone in a SIP environment,

go to the sub menu „Settings/SIP/Proxy“ and
set the address of the proxy (e.g.
proxy.sipproxy.com). Also program the ad­dress of the SIP registrar. Normally, this will
be identical to the address of the proxy.

17

§ Then you have to enter the SIP accounts un-

der which you want to be reachable. For the
first user of the snom 100 this can be entered
in Account1.

18

§ Registrar1 is the registrar of the first user.

Please enter the registrar address into this
field. (e.g. proxy.sipproxy.com).

You can also enter other SIP accounts (Account1-7,
Registrar1-7).

19

Basic Functions

20

Idle State

Depending on which „Desktop Style“ is selected (see
Chapter Settings, Base, Desktop Style) the initial ap­pearence of the phone differs:

Statistics

In the idle state the selection “Statistics” (especially
suited for H.323) the phone will show:

§ The time and date,

§ The number of dialed, received and missed

calls,

§ The registration state

Continuous lines under the registration symbol indi­cate a successful registration with the specified gate­keeper ( ) or registrar ( ). Dashed lines ( ) (see
example) signal that the phone is not registered, i.e. it
did not get a reply. Vertical lines ( ) denote that the
registration was denied.

Registrations

In the “Registration” mode (especially suited for SIP)
the phone shows:

§ The date and time,

§ the first five registered users,

§ the connection state of each of the first 5 reg-

istered users

An empty box ( ) before the account (see following
illustration) indicates that the registration process is in
progress. A phone symbol ( ) means that the account

21

is successfully registered. A box with a cross ( ) sig­nals an unsuccessful registration attempt.

Dialing

There are two methods to begin a call from the idle
state of snom 100. Either you can start dialing with
the handset resting in the cradle and then pick it up.
Or pick up the handset and then dial the number. In

the latter case you will have to press Enter to ind i­cate that the number is complete and dialing can
commence.

The snom 100 shows the current communication
status in the display.

Dialing a phone number (E164)

A telephone number is dialed with the numeric pad,
exactly as one would expect.

22

E.164 numbers

E.164 is the standard that defines normal
phone numbers. They may contain digits
from 0-9, * and #. H.323 differentiates be­tween these numbers and “H.323 ad­dresses“ which may contain alphanumeric
characters. Several Gatekeeper implementa­tions do not differentiate E.164 numbers and
H.323 addresses. In case you encounter
problems then try to specify the number as
an H.323 address.

TIP

23

Key mapping:

Moves the cursor left.
Moves the cursor right.
Deletes the character left of the cursor.

Clears the buffer.
Enter Dials the number.
Cancel Aborts the dialing.

Dialing a H.323/SIP Address

Pressing # will induce the H.323/SIP dial mode and
the respective entry mask will appear.

The H.323 address can then be entered via the nu­meric block.

Key mapping:

Moves the cursor left.

Moves the cursor right.

Deletes the character left of the cursor.

Clears the buffer.
Enter Dials the H.323 if entered correctly.
Cancel Aborts the dialing of the H.323 address.

Dialing an IP Address

Pressing * will induce the IP dial mode and the respec­tive entry mask will appear.

24

The IP address can then be entered via the numeric
block.

Key mapping:

Moves the cursor left.
Moves the cursor right.
Deletes the character left of the cursor.

Clears the buffer.
# Jumps to the next sub field.
Enter Dials the IP address if entered correctly.
Cancel Aborts the dialing of the IP address.

Dialing an IP Address

When calling an IP address the called phone
or computer cannot determine which user
you want to reach. In SIP mode it is as­sumed that „anonymous“ is being called and
with H.323 no assumptions are made. This
works with a lot of phones and applications.
Therefore, you should only use this method
in exceptions and in addition the entry of IP
addresses is rather cumbersome.

TIP

25

General Input Mode

The active input mode is indicated on the lower right
corner of the display:

123 Only digits can be entered.
+-123

Only digits can be entered. Change the sign
with * or # key.

ABC

Upper Case Mode. By pressing * lower case
mode can be toggled.

abc

Lower Case Mode. Use * to activate upper
case mode.

???

General Input Mode. Please press * for the IP
address mask and # for H.323/SIP addresses
or any digit to enter E.164 numbers.

Pressing CANCEL twice will take you back to the
General Input Mode.

Terminating a call

You can end a call by setting the handset on its cradle,
pressing the hook switch or Cancel. The snom 100 will
terminate the call and return to the idle state.

Incoming Call

When your snom 100 is called it rings and displays the
following screen.

26

Accepting a Call

Picking up the handset or pressing Enter will accept
the call. The snom 100 is now in call.

Denying/Blocking a Call

When the snom 100 signals an incoming call, you
have the possibility to deny the call with .

If you decide to press , the caller will be placed
on the deny list and will be always automatically de­nied.

Adjusting the Volume

While conducting a call, you can use to invoke
the volume control.

Key mapping:

,4,8

Reduces the volume in single steps.

,2,6

Increases the volume in single steps.

27

9 Reduces the volume in steps of 10.
3 Increases the volume in steps of 10.
#,7 Maximum Volume
*,1 Minimum Volume
F3 Sets the volume to the original value.
Enter Sets the volume and returns.

Cancel Returns without setting the volume.

Main Menu

By pressing the menu key in the idle state the
main menu is invoked. The following submenus are
available: Phonebook, Call List, Deny List, Tones, Set­tings and About.

Key mapping:

Moves the cursor down.

Moves the cursor up.

Enter Enters the submenu.
Cancel Returns to the idle state.

28

Help Function

The snom 100 offers a context specific help.

Press the help key and an appropriate help text
depending on the state of the phone is displayed.