Snom 100 v1.5, 100 User Manual
snom 100
User Manual v1.5
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Foreword
Congratulation to the purchase of your snom 100
Voice over IP telephone!
Telephony is part of our every day life. Over a period
of over 100 years a communication form has evolved
and which we feel cannot be dismissed. In spite of the
new technology base of the snom 100 most of its look
and feel will be very familiar and intuitive to you.
On the other hand, the world of the Internet opens a
whole range of new possibilities. A lot of users are
deploy browsers and own one or more email accounts.
They will find it easy to control the phone via its web
interface or to make a call to “sip:john@domain.de“
for example.
We are confident that the developments in the
computer industry will follow suit in the telecom world.
VoIP is not only about transporting speech in data
networks – it is about interoperability and breaking up
a vertical market as well as streamlining business
processes by seamlessly integrating the telephone into
the computer networks and applications. With its
technical flexibility, our commitment to all open and
relevant standards and our cooperation with other
vendors of the VoIP industry, the snom 100
represents a safe investment in the future.
Now, we wish you pleasurable experience in the VoIP
world.
snom technology AG
The current version of this user manual can be
obtained from:
http://www.snom.de/download/man_snom100e.pdf
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Content
Foreword.......................................................................2
Installation .................................................................... 5
Delivery Content......................................................... 6
Safety Notes ..............................................................6
Power supply ..........................................................6
Setting up the Phone ............................................... 6
Cleaning................................................................. 7
Connecting the phone.................................................. 7
Dial Pad.....................................................................8
Initialization ............................................................. 10
Booting ................................................................ 10
Selecting the language........................................... 11
Registration .......................................................... 12
Basic Functions ............................................................ 17
Idle State................................................................. 18
Dialing..................................................................... 18
Dialing a phone number (E164)............................... 19
Dialing a H.323/SIP Address ................................... 20
Dialing an IP Address............................................. 20
Terminating a call ..................................................... 21
Accepting a Call ........................................................ 22
Denying/Blocking a Call ............................................. 22
Adjusting the Volume ................................................ 22
Main Menu ............................................................... 23
Help Function ........................................................... 24
Advanced Functions...................................................... 26
Hold and Resume...................................................... 27
Toggling between calls............................................... 27
Transfer................................................................... 27
Direct Transfer ...................................................... 27
Call Divert................................................................ 28
Diverting all calls................................................... 28
Divert when Busy .................................................. 28
Divert when not answered ...................................... 28
DTMF Tones ............................................................. 29
Adjusting the Volume ................................................ 29
Ring Tones............................................................... 30
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About ......................................................................31
Call Register.................................................................32
Phone Book ..............................................................33
Adding an entry.....................................................33
Editing an entry.....................................................34
Call Lists ..................................................................36
Speed Dial................................................................36
Dialing..................................................................37
Editing speed dial entries........................................38
Deny List..................................................................39
Browsing ..............................................................39
Adding a number ...................................................39
Removing a number...............................................40
List Views.................................................................40
Modifying the view .................................................41
Sort Criteria ..........................................................41
Settings via the Phone ............................................... 44
Settings via Browser..................................................46
Parameters...............................................................47
Base ....................................................................47
Advanced..............................................................48
Network................................................................49
H.323................................................................... 50
SIP ......................................................................52
Call Divert.............................................................52
Administration..............................................................54
Flash Updates ...........................................................55
Setting the Network Identity.......................................56
Installing DHCP .....................................................56
Settings via the Phone ............................................... 60
Parameters ...........................................................61
Usage...................................................................63
Appendix .....................................................................65
Technical Data .......................................................... 66
Standard Conformance ..............................................67
Glossary ......................................................................68
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Installation
6
Delivery Content
Please check whether the delivery contains the
following parts:
§ The base unit with display and dial pad
§ The handset
§ The handset cable
§ The power supply (optional)
Safety Notes
Please observe the following safety
advice. It is important to observe it in
order guarantee safe and reliable
operation of the device.
Power supply
You have two possibilities to provide the snom 100
with power:
§ Power feeding over the network cable
(PowerLAN)
§ An external power supply
If you want to use an external power supply then
please only use the supplied part. Other power
supplies may cause damage to the phone, effect the
behavior or induce noise.
Setting up the Phone
Please setup the snom 100 only on even and
horizontal surfaces, enabling the rubber pads to
ensure a secure placement. Do not place the snom
100 on carpets or other materials that contain fibers
that can block the air vents and cause overheating.
!
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Cleaning
To clean the snom 100 use a slightly moist and
antistatic cloth. Please try to avoid cleaning liquids
since they might damage the surface or internal
electronics of the phone.
Connecting the phone
First connect one end of the handset cable to handset
and then to the jack on the left side of the phone (see
illustration).
Now, plug in the Ethernet (network) cable into the
RJ45 connector on the rear side of the phone as
shown below and the other end into the network side
to establish a data link.
In case you are using an external power supply,
please insert the plug of the power supply into the
connector next to the data line and hook up the casing
into the mains.
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If you want to use a headset, it can be connected to
the audio jacks on the backside of the snom 100. The
outermost connector is for the microphone.
Dial Pad
The numeric key block with the keys 0 to 9, * and #
are used to enter digits and letters. Depending on the
operating mode, different actions can be performed
(see the table below):
§ Entry of digits only (e.g. when dialing a phone
number),
§ Typing in letters and digits by pressing the
keys repeatedly similar to a cellular phone,
§ Or navigate in selection lists. The keys have
arrows printed on them indicating the
direction similar to a numeric block on a
computer keyboard.
The various meaning of the keys in different
operations modes is displayed in the lower right hand
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corner with a symbol. A “123” indicates the numeric,
“abc” the lower case and “ABC” the upper case mode.
The function keys F1 to F4 are context sensitive, i.e.
they change their behavior according to the mode of
the phone.
The menu key is used to call up the main menu.
Context help texts can be activated with the help key
. The Cancel is used to abort actions or cancel
inputs. The Enter/Ok key confirms actions,
selections and inputs.
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The keys of the numeric block in different operating
modes:
Key Digits Lower case Upper case
0 0 0(SPC)_ 0(SPC)_
1 1 1.,?!@-
():;&*#+<=>[]
1.,?!@-
():;&*#+<=>[]
2 2 2abcä 2ABCÄ
3 3 3def 3DEF
4 4 4ghi 4GHI
5 5 5jkl 5JKL
6 6 6mnoö 6MNOÖ
7 7 7pqrsß$ 7PQRS$
8 8 8tuvü 8TUVÜ
9 9 9wxyz 9WXYZ
# # # #
* Toggles upper and lower case
Initialization
Booting
If your network administrator or Internet service
provider prepared your phone, you will see how the
phone connects up to the network and maybe
conducts a software update. After it has booted it
enters the normal operation mode. When this state
has been reached a clock is displayed on the right
hand side of the display.
In case the phone does not reach the operation mode
you should consult your network administrator or
Internet service provider or refer to the chapter
“Administration”.
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Selecting the language
The language is set to English by default. In, order to
change it for instance to German, press the menu key
and go to the submenu „Settings“ with or
and press Enter to select this menu entry.
Select „Base“ and press Enter.
Then go to „Language“
and set it to „Deutsch“.
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Press Enter to activate your selection.
Registration
In order to be able to make calls, the phone normally
has to register with „Gatekeeper“ (H.323) or a
„Registrar“ (SIP). You can obtain the Internet address
or name of the server from your network
administrator or Internet service provider. The
registration is similar to the configuration of an email
address:
VoIP has two competing signaling standards to
establish and tear down calls. „H.323“ is based
on a telecom protocols and is the older
standard. „SIP“ (Session Initiation Protocol) is
based on Internet standards and is similar to
Email and WWW. The snom 100 supports both
protocols. Please ask your company or
Internet service provider which protocol you
are using.
TIP
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Most of the Gatekeeper can be found automatically by
the snom 100. Thus, you only need to enter your
phone number. Go to the menu Settings/Base/Identity
and set the phone number.
§ If you want to set the gatekeeper address
then go to the “Settings” menu (as described
above) and then to „H.323“. Select „GK/GWAddress“ and type in the address.
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§ When using the phone in a SIP environment,
go to the sub menu „Settings/SIP/Registrar“
and set the address of the registrar (e.g.
proxy.sipproxy.com). Also program the
address of the SIP proxy. Normally, this will
be identical to the address of the registrar.
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Basic Functions
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Idle State
In the idle state the phone will display
§ The time and date,
§ The number of dialed, received and missed
calls,
§ The registration state
Continuous lines under the registration symbol
indicate a successful registration with the specified
gatekeeper or registrar. Dashed lines (see example)
signal that the phone is not registered, i.e. it did not
get a reply. An exclamation mark denotes that the
registration was denied.
Dialing
There are two methods to begin a call from the idle
state snom 100. Either you can start dialing with
handset resting in the cradle and then pick it up. Or
pick up the handset and then dial the number.
You might have to press Enter if block dialing is
enabled (see “Settings”).
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The snom 100 shows the current communication
status in the display.
Dialing a phone number (E164)
A telephone number in the common sense is dialed as
one expect with the numeric pad.
E.164 numbers
E.164 is the standard that define normal
phone numbers. They may contain digits
from 0-9, * and #. H.323 differentiates
between these numbers and “H.323
addresses“ which may contain alphanumeric
characters. Several Gatekeeper
implementations do not differentiate E.164
numbers and H.323 addresses. In case you
encounter problems then try to specify the
number as a H.323 address.
TIP
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Key mapping:
Moves the cursor left.
Moves the cursor right.
Deletes the character left of the cursor.
Clears the buffer.
Enter Dials the number.
Cancel Aborts the dialing.
Dialing a H.323/SIP Address
Pressing # will induce the H.323 dial mode and the
respective entry mask will appear.
The H.323 address can then be entered via the
numeric block.
Key mapping:
Moves the cursor left.
Moves the cursor right.
Deletes the character left of the cursor.
Clears the buffer.
Enter Dials the H.323 if entered correctly.
Cancel Aborts the dialing of the H.323 address.
Dialing an IP Address
Pressing * will induce the IP dial mode and the
respective entry mask will appear.
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The H.323 address can then be entered via the
numeric block.
Key mapping:
Moves the cursor left.
Moves the cursor right.
Deletes the character left of the cursor.
Clears the buffer.
# Jumps to the next sub field.
Enter Dials the H.323 if entered correctly.
Cancel Aborts the dialing of the H.323 address.
Terminating a call
You can end a call by setting the handset on its cradle,
pressing the hook switch or Cancel. The snom 100 will
terminate the call and return to the idle state.
Dialing an IP Address
When calling an IP address the called phone
or computer cannot determine which user
you want to reach. In SIP mode it is
assumed that „anonymous“ is being called
and with H.323 no assumptions are made.
This works with a lot of phones and
applications. Therefore, you should only use
this method in exceptions and in addition
the entry of IP addresses is rather
cumbersome.
TIP
22
Accepting a Call
When your snom 100 is called it rings and displays the
following contents.
Picking up the handset or pressing Enter will accept
the call. The snom 100 now established the call.
Denying/Blocking a Call
When the snom 100 signals an incoming call, you
have the possibility to deny the call with .
If you decide to press , the caller will be placed
on the deny list and always automatically denied.
Adjusting the Volume
While conducting a call, you can use invoke the
volume control.