Snom 100 v1.5, 100 User Manual

snom 100

User Manual v1.5

2

Foreword

Congratulation to the purchase of your snom 100
Voice over IP telephone!

Telephony is part of our every day life. Over a period
of over 100 years a communication form has evolved
and which we feel cannot be dismissed. In spite of the
new technology base of the snom 100 most of its look
and feel will be very familiar and intuitive to you.

On the other hand, the world of the Internet opens a
whole range of new possibilities. A lot of users are
deploy browsers and own one or more email accounts.
They will find it easy to control the phone via its web
interface or to make a call to “sip:[e-mail]“
for example.

We are confident that the developments in the
computer industry will follow suit in the telecom world.

VoIP is not only about transporting speech in data
networks – it is about interoperability and breaking up
a vertical market as well as streamlining business
processes by seamlessly integrating the telephone into
the computer networks and applications. With its
technical flexibility, our commitment to all open and
relevant standards and our cooperation with other
vendors of the VoIP industry, the snom 100
represents a safe investment in the future.

Now, we wish you pleasurable experience in the VoIP
world.

snom technology AG

The current version of this user manual can be
obtained from:

http://www.snom.de/download/man_snom100e.pdf

3

Content

Foreword.......................................................................2

Installation .................................................................... 5

Delivery Content......................................................... 6

Safety Notes ..............................................................6

Power supply ..........................................................6

Setting up the Phone ............................................... 6

Cleaning................................................................. 7

Connecting the phone.................................................. 7

Dial Pad.....................................................................8

Initialization ............................................................. 10

Booting ................................................................ 10

Selecting the language........................................... 11

Registration .......................................................... 12

Basic Functions ............................................................ 17

Idle State................................................................. 18

Dialing..................................................................... 18

Dialing a phone number (E164)............................... 19

Dialing a H.323/SIP Address ................................... 20

Dialing an IP Address............................................. 20

Terminating a call ..................................................... 21

Accepting a Call ........................................................ 22

Denying/Blocking a Call ............................................. 22

Adjusting the Volume ................................................ 22

Main Menu ............................................................... 23

Help Function ........................................................... 24

Advanced Functions...................................................... 26

Hold and Resume...................................................... 27

Toggling between calls............................................... 27

Transfer................................................................... 27

Direct Transfer ...................................................... 27

Call Divert................................................................ 28

Diverting all calls................................................... 28

Divert when Busy .................................................. 28

Divert when not answered ...................................... 28

DTMF Tones ............................................................. 29

Adjusting the Volume ................................................ 29

Ring Tones............................................................... 30

4

About ......................................................................31

Call Register.................................................................32

Phone Book ..............................................................33

Adding an entry.....................................................33

Editing an entry.....................................................34

Call Lists ..................................................................36

Speed Dial................................................................36

Dialing..................................................................37

Editing speed dial entries........................................38

Deny List..................................................................39

Browsing ..............................................................39

Adding a number ...................................................39

Removing a number...............................................40

List Views.................................................................40

Modifying the view .................................................41

Sort Criteria ..........................................................41

Settings via the Phone ............................................... 44

Settings via Browser..................................................46

Parameters...............................................................47

Base ....................................................................47

Advanced..............................................................48

Network................................................................49

H.323................................................................... 50

SIP ......................................................................52

Call Divert.............................................................52

Administration..............................................................54

Flash Updates ...........................................................55

Setting the Network Identity.......................................56

Installing DHCP .....................................................56

Settings via the Phone ............................................... 60

Parameters ...........................................................61

Usage...................................................................63

Appendix .....................................................................65

Technical Data .......................................................... 66

Standard Conformance ..............................................67

Glossary ......................................................................68

5

Installation

6

Delivery Content

Please check whether the delivery contains the
following parts:

§ The base unit with display and dial pad

§ The handset

§ The handset cable

§ The power supply (optional)

Safety Notes

Please observe the following safety
advice. It is important to observe it in
order guarantee safe and reliable
operation of the device.

Power supply

You have two possibilities to provide the snom 100
with power:

§ Power feeding over the network cable

(PowerLAN)

§ An external power supply

If you want to use an external power supply then
please only use the supplied part. Other power
supplies may cause damage to the phone, effect the
behavior or induce noise.

Setting up the Phone

Please setup the snom 100 only on even and
horizontal surfaces, enabling the rubber pads to
ensure a secure placement. Do not place the snom
100 on carpets or other materials that contain fibers
that can block the air vents and cause overheating.

!

7

Cleaning

To clean the snom 100 use a slightly moist and
antistatic cloth. Please try to avoid cleaning liquids
since they might damage the surface or internal
electronics of the phone.

Connecting the phone

First connect one end of the handset cable to handset
and then to the jack on the left side of the phone (see
illustration).

Now, plug in the Ethernet (network) cable into the
RJ45 connector on the rear side of the phone as
shown below and the other end into the network side
to establish a data link.

In case you are using an external power supply,
please insert the plug of the power supply into the
connector next to the data line and hook up the casing
into the mains.

8

If you want to use a headset, it can be connected to
the audio jacks on the backside of the snom 100. The
outermost connector is for the microphone.

Dial Pad

The numeric key block with the keys 0 to 9, * and #
are used to enter digits and letters. Depending on the
operating mode, different actions can be performed
(see the table below):

§ Entry of digits only (e.g. when dialing a phone

number),

§ Typing in letters and digits by pressing the

keys repeatedly similar to a cellular phone,

§ Or navigate in selection lists. The keys have

arrows printed on them indicating the
direction similar to a numeric block on a
computer keyboard.

The various meaning of the keys in different
operations modes is displayed in the lower right hand

9

corner with a symbol. A “123” indicates the numeric,
“abc” the lower case and “ABC” the upper case mode.

The function keys F1 to F4 are context sensitive, i.e.
they change their behavior according to the mode of
the phone.

The menu key is used to call up the main menu.
Context help texts can be activated with the help key

. The Cancel is used to abort actions or cancel

inputs. The Enter/Ok key confirms actions,
selections and inputs.

10

The keys of the numeric block in different operating
modes:

Key Digits Lower case Upper case
0 0 0(SPC)_ 0(SPC)_
1 1 1.,?!@-

():;&*#+<=>[]

1.,?!@-

():;&*#+<=>[]
2 2 2abcä 2ABCÄ
3 3 3def 3DEF
4 4 4ghi 4GHI
5 5 5jkl 5JKL
6 6 6mnoö 6MNOÖ
7 7 7pqrsß$ 7PQRS$
8 8 8tuvü 8TUVÜ
9 9 9wxyz 9WXYZ
# # # #

* Toggles upper and lower case

Initialization

Booting

If your network administrator or Internet service
provider prepared your phone, you will see how the
phone connects up to the network and maybe
conducts a software update. After it has booted it
enters the normal operation mode. When this state
has been reached a clock is displayed on the right
hand side of the display.

In case the phone does not reach the operation mode
you should consult your network administrator or
Internet service provider or refer to the chapter
“Administration”.

11

Selecting the language

The language is set to English by default. In, order to
change it for instance to German, press the menu key

and go to the submenu „Settings“ with or

and press Enter to select this menu entry.

Select „Base“ and press Enter.

Then go to „Language“

and set it to „Deutsch“.

12

Press Enter to activate your selection.

Registration

In order to be able to make calls, the phone normally
has to register with „Gatekeeper“ (H.323) or a
„Registrar“ (SIP). You can obtain the Internet address
or name of the server from your network
administrator or Internet service provider. The
registration is similar to the configuration of an email
address:

VoIP has two competing signaling standards to
establish and tear down calls. „H.323“ is based
on a telecom protocols and is the older
standard. „SIP“ (Session Initiation Protocol) is
based on Internet standards and is similar to
Email and WWW. The snom 100 supports both
protocols. Please ask your company or
Internet service provider which protocol you
are using.

TIP

13

Most of the Gatekeeper can be found automatically by
the snom 100. Thus, you only need to enter your
phone number. Go to the menu Settings/Base/Identity
and set the phone number.

§ If you want to set the gatekeeper address

then go to the “Settings” menu (as described
above) and then to „H.323“. Select „GK/GW­Address“ and type in the address.

14

§ When using the phone in a SIP environment,

go to the sub menu „Settings/SIP/Registrar“
and set the address of the registrar (e.g.
proxy.sipproxy.com). Also program the
address of the SIP proxy. Normally, this will
be identical to the address of the registrar.

15

16

17

Basic Functions

18

Idle State

In the idle state the phone will display

§ The time and date,

§ The number of dialed, received and missed

calls,

§ The registration state

Continuous lines under the registration symbol
indicate a successful registration with the specified
gatekeeper or registrar. Dashed lines (see example)
signal that the phone is not registered, i.e. it did not
get a reply. An exclamation mark denotes that the
registration was denied.

Dialing

There are two methods to begin a call from the idle
state snom 100. Either you can start dialing with
handset resting in the cradle and then pick it up. Or
pick up the handset and then dial the number.

You might have to press Enter if block dialing is
enabled (see “Settings”).

19

The snom 100 shows the current communication
status in the display.

Dialing a phone number (E164)

A telephone number in the common sense is dialed as
one expect with the numeric pad.

E.164 numbers

E.164 is the standard that define normal
phone numbers. They may contain digits
from 0-9, * and #. H.323 differentiates
between these numbers and “H.323
addresses“ which may contain alphanumeric
characters. Several Gatekeeper
implementations do not differentiate E.164
numbers and H.323 addresses. In case you
encounter problems then try to specify the
number as a H.323 address.

TIP

20

Key mapping:

Moves the cursor left.
Moves the cursor right.
Deletes the character left of the cursor.

Clears the buffer.
Enter Dials the number.
Cancel Aborts the dialing.

Dialing a H.323/SIP Address

Pressing # will induce the H.323 dial mode and the
respective entry mask will appear.

The H.323 address can then be entered via the
numeric block.

Key mapping:

Moves the cursor left.

Moves the cursor right.

Deletes the character left of the cursor.

Clears the buffer.
Enter Dials the H.323 if entered correctly.
Cancel Aborts the dialing of the H.323 address.

Dialing an IP Address

Pressing * will induce the IP dial mode and the
respective entry mask will appear.

21

The H.323 address can then be entered via the
numeric block.

Key mapping:

Moves the cursor left.
Moves the cursor right.
Deletes the character left of the cursor.

Clears the buffer.
# Jumps to the next sub field.
Enter Dials the H.323 if entered correctly.
Cancel Aborts the dialing of the H.323 address.

Terminating a call

You can end a call by setting the handset on its cradle,
pressing the hook switch or Cancel. The snom 100 will
terminate the call and return to the idle state.

Dialing an IP Address

When calling an IP address the called phone
or computer cannot determine which user
you want to reach. In SIP mode it is
assumed that „anonymous“ is being called
and with H.323 no assumptions are made.
This works with a lot of phones and
applications. Therefore, you should only use
this method in exceptions and in addition
the entry of IP addresses is rather
cumbersome.

TIP

22

Accepting a Call

When your snom 100 is called it rings and displays the
following contents.

Picking up the handset or pressing Enter will accept
the call. The snom 100 now established the call.

Denying/Blocking a Call

When the snom 100 signals an incoming call, you
have the possibility to deny the call with .

If you decide to press , the caller will be placed
on the deny list and always automatically denied.

Adjusting the Volume

While conducting a call, you can use invoke the
volume control.

23

Key mapping:

,4,8

Reduces the volume in single steps.

,2,6

Increases the volume in single steps.

9 Reduces the volume in steps of 10.
3 Increases the volume in steps of 10.
#,7 Maximum Volume
*,1 Minimum Volume
F3 Sets the volume to the original value.
Enter Sets the volume and returns.

Cancel Returns without setting the volume.

Main Menu

By pressing the menu key in the idle state the
main menu is activated. The following submenus are
available: Phonebook, Call List, Deny List, Tones,
Settings and About.

Key mapping:

Moves the cursor down by one.

Moves the cursor up by one.

Enter Enters the submenu.

24

Cancel Returns to the idle state.

Help Function

The snom 100 offers a context sensitive help.

Press the help key and an appropriate help text
depending on the state of the phone is displayed.

25

26

Advanced Functions

27

Hold and Resume

Starting State: A call is in progress.
Pressing the R key puts the call on hold, i.e. the

speech is set to mute. (Neither party can hear each
other.)

Another press on the R key resumes the call.

Toggling between calls

Starting state: a call is on hold and another is being
conducted.

Now press the R key to toggle between the calls, i.e.
the previous call is taken up again and the current one
put on hold.

Transfer

Direct Transfer

Starting state: a call is being done.
After pressing the transfer key you are able to

dial a number.

28

As soon as you press ENTER the snom 100 will
attempt to transfer the other party to that number.

Call Divert

All kinds of call diverts can be set, changed and
deactivated in the „Settings/Call Divert“ menu.

Diverting all calls

By activating the option „Settings/Call Divert/All Calls“
every incoming call is diverted immediately to the
number set in „Settings/Call Divert/Phone Number”
without the phone ringing.

To disable this feature just set the „Settings/Call
Divert/Cancel All“ to “off”.

Divert when Busy

By activating the option „Settings/Call Divert/When
Busy“ every incoming call is diverted to the number
set in „Settings/Call Divert/Phone Number” if another
call is already in progress.

Divert when not answered

You can set the number of seconds in „Settings/Call
Divert/When No Answer“ after which every incoming
call is diverted to the number set in „Settings/Call
Divert/Phone Number” if the call is not answered.

Setting this value to 0 deactivates this feature.

29

Note: Immediate call diversion is set in „Settings/Call
Divert/All Calls“

DTMF Tones

During a call, e.g. with a voice mail system, pressing
the digits, * or # will generate and send DTMF tones
to the other party.

Adjusting the Volume

Via the menu „Settings/Tones“ the following window is
activated.

Here the volume of the load speaker in the casing, in
the handset or both can be adjusted. Select one of the
three choices and you will see a display exactly the
same or similar to the one below.

The current ring tone is played back in the selected
volume and can be used to find the desired setting.

Key mapping:

30

,4,8

Reduces the volume in single steps.

,2,6

Increases the volume in single steps.

9 Reduces the volume in steps of 10.
3 Increases the volume in steps of 10.
#,7 Maximum Volume
*,1 Minimum Volume
F3 Sets the volume to the original value.
Enter Sets the volume and returns.

Cancel Returns without setting the volume.

Ring Tones

Via the menu „Settings/Tones“ the following window is
activated.

Select the submenu „Ringer Selection“. Here the ring
tones can be set.

31

The current ring tone is played back and can be used
to find the desired settings.

Key mapping:

Moves the cursor to next ring tone.

Moves the cursor to the previou

s ring

tone.

Enter Activates the selection and returns.
Cancel Returns without changing the ring tone.

About

Via the menu „Settings/About“ the following window is
activated.

It indicates the software version that the snom 100 is
currently using.

32

Call Register

33

Phone Book

The snom 100 contains an internal phone book which
can be reached from the idle state of the phone by
pressing the phone book key . The entries of the
phone book are displayed in a list whereby three
entries are shown simultaneously.

Key mapping:

Moves the cursor down by one.

Moves the cursor up by one.

Enters the edit mode for the selected

entry.

Dials the number of the selected entry.

You can also press Enter or pick up the

handset to dial the number.

Enter Dials the number of the selected entry.

Cancel Returns to the idle state.

Adding an entry

In order to add a new entry, go to the end of the list
on to the line <new item>. Then enter the phone
number, last name, first name, abbreviation and
comment and confirm each item by pressing Enter.

34

The title of the window indicates which input is
expected to be made. Pressing Cancel aborts the new
entry.

Key mapping:

Moves the cursor left.

Moves the cursor right.

Deletes the character left of the cursor.

Clears the buffer.

Enter Accepts the entry.
Cancel Cancels the entry.

Editing an entry

After pressing the edit key on the entry to be
modified the phone number, last name, first name,
abbreviation and comment will be brought up in
sequence. Confirm each item by pressing Enter.

35

The title of the window indicates which input is
expected to be made. Enter accepts the data and
pressing Cancel aborts the entry.

Key mapping:

Moves the cursor left.

Moves the cursor right.

Deletes the character left of the cursor.

Clears the buffer.

Enter Accepts the entry.
Cancel Aborts the entry process.

36

Call Lists

The snom 100 keeps lists of received and dialed calls
that can be accessed by pressing the call list key
from the idle state.

Each line represents one call and three calls can be
displayed simultaneously. The first characters indicate
the direction of the call. ('->') represents an incoming
and ('<-') an outgoing call. The time and the dialed or
the caller’s number follows the direction. In case the
phone book contains the number the name associated
is displayed

Key mapping:

Moves the cursor down by one.
Moves the cursor up by one.

Deletes the selected entry.

Dials the number of the selected entry.
You c

an also press Enter or pick up the

handset to dial the number.

Enter Dials the number of the selected entry.

Cancel Returns to the idle state.

Speed Dial

The snom 100 supports speed dial of up to 12
numbers. These are mapped onto the digits 0-9, * and
#.

37

Dialing

Speed dialing is initiated with the speed dial key
in the idle state followed by a digit 0-9, * or #. In this
way, 12 speed dial numbers can be called up without
having to see the display.

The mapping can be checked by pressing the speed
dial key in the idle state.

One entry is displayed at a time. The list view of
numbers can be brought up by pressing .

Key mapping:

Moves the cursor down by one.

Moves the cursor up by one.

Displays the speed dial numbers in a list.

38

Dials the number of the selected entry.

You can also press Enter or pick up the

handset to dial the number.

Enter Dials the number of the selected entry.

Cancel Returns to the idle state.

Editing speed dial entries

From the speed dial list mode (see "Dialing" above)
pressing the edit key brings up the phone
number of the selected entry.

It can then be edited and committed with Enter.
Cancel aborts the changes on the selected entry.

Key mapping:

Moves the cursor left.

Moves the cursor right.

Deletes the character left of the cursor.

Clears the edit buffer.
Enter Accepts the entry.
Cancel Aborts the changes.

39

Deny List

The snom 100 offers you the possibility to put
numbers on deny list in order to avoid being
disturbed.

Browsing

Via the submenu “Settings/Deny List” you can reach
the deny list view. Here the deny numbers are
displayed in sequence whereby three numbers are
displayed simultaneously.

Moves the cursor down by one.

Moves the cursor up by one.

Deletes the selected entry.

Enters the edit mode of the selected

entry.

Enter En

ters the edit mode of the selected

entry.

Cancel Returns to the idle state.

Adding a number

When you are being called you can press the deny list
key which will not only abort the call but also
add the number to the deny list.

In addition, and number can be added in the deny list
by selecting <new item> in the deny list directly.

40

After the number has been entered it is added to the
deny list.

Key mapping:

Moves the cursor left.

Moves the cursor right.

Deletes the character left of the cursor.

Clears the edit buffer.

Enter Accepts the entry.
Cancel Aborts the changes.

Removing a number

Removing a number from the deny list is possible by
using the Clear key in the deny list view.

List Views

The views of all the lists described in the previous
sections can be adjusted according to your preference.

When you are in a list you can enter the option menu
by pressing the menu button.

41

Modifying the view

Select the entry „View Mode“ and go to one of the
submenus.

They describe which view modes are available and can
be set. Select your choice and press Enter and the list
will be displayed accordingly.

Sort Criteria

Select the entry „Sort Criteria“ and go to one of the
submenus.

They describe which sort criteria are available and can
be set. Select your choice and press Enter and the list

42

will be sorted accordingly.

43

Settings

44

The settings can be set in two different ways:

§ Via the phone

§ With a browser on a PC

Settings via the Phone

Press the menu key in the idle state of the phone.
With the function keys (F1) and (F2) you can navigate
up and down in the menu. Scroll to the submenu
“Settings” and press Enter.

You are now in the Settings menu and it has the
following submenus:

§ Base

§ Advanced

§ Network

§ H.323

§ SIP

§ Call Divert

§ Mailbox

Please use the keys and to scroll within in
the Settings menu. By pressing the Enter key you can
enter the selected submenu.

Now the list of settings of the selected submenu is
displayed. Please use the and to scroll
within in the list. By pressing Enter the value of the
setting can be viewed or modified.

Some entries cannot be set to any value. Instead they
offer an enumerated list of which a value has to be
selected. Again, please use the and to
scroll within in the list to set the desired value. The

45

value is committed by pressing Enter. If you decide
not to change the value then press Cancel.

Other settings necessitate the editing of numbers or
strings. This can be done with the dial pad of the
phone. Digits are entered directly via the keys and
letters can be called up by pressing a key repeatedly.
You can toggle between lower case letters ("a") and
upper case letters ("A") with the (*) key.

Key mapping:

Moves the cursor left.

Moves the cursor right.

Deletes the character left of the cursor.

Clears the edit buffer.

Enter Accepts the entry.
Cancel Aborts the changes.

46

Settings via Browser

You may prefer to use a browser to configure the
settings, which normally is easier – provided you have
access to one.

§ Call up the browser.

§ Enter the IP address of the phone as the URL

(e.g. 192.168.0.100). If you do not know the
IP address please ask your network
administrator.

§ You will find a selection menu on the left side

(Home / Dial / Settings / Manual /
Maintenance / Contact).

§ Click on the menu point Settings.

§ Now you should see a navigation bar with

submenus appear in gray area.

§ Just click on the desired submenu (e.g. Base)

and the current settings of this submenu are
displayed.

You can now modify the values by using the mouse
and keyboard. Just click on the SAVE button, which
you will find in the lower section of the gray area, to

47

store the changes made. If you want to discard the
changes then do NOT press SAVE.

Parameters

Base

Language

Your phone is able to display all texts in different
languages. Just press the menu key in the idle state
and select the submenu “Settings/Base/Language” or
the equivalent if you currently have another language
set.

Date

In case your phone is not able to get the date from
the “Time Server”, you can set the date here. Just
press the menu key in the idle state and select the
submenu “Settings/Base/Date”.

Time

In case your phone is not able to get the time from
the “Time Server”, you can set the time here. Just
press the menu key in the idle state and select the
submenu “Settings/Base/Time”.

User Name

Enter your name (e.g. John Smith). In the H.323
mode this is equivalent to the H.323 address. Just
press the menu key in the idle state and select the
submenu “Settings/Base/User Name”.

Phone Identity

Enter the phone number here with which the snom
100 registers itself with the H.323 gatekeeper ore
registrar depending on the phone type. Just press the
menu key in the idle state and select the submenu
“Settings/Base/Phone Identity”.

48

Advanced

Ring Tone

The ring tone is the alerting signal when an incoming
call is detected. Here the ring tone of the phone can
be turned on or off (the phone is mute) or it only
responds to certain callers (see the VIP flag in the
phone book chapter). Press the menu key in the idle
state and select the submenu “Settings / Advanced /
Ring Tone”:

§ All: all incoming calls are signaled.

§ Off: no incoming call is signaled.

Call Waiting

Normally, when then phone is engaged, another party
calling would be given a busy signal.

Alternatively, the phone can be set to indicate an
additional call, which is waiting to be accepted. You
will hear the other party you are calling but
additionally you can hear a “knocking sound”. You can
now decide whether to interrupt the current call and
to accept the waiting call or reject it. The calling party
receives an alerting tone as long as he is not rejected.

Press the menu key in the idle state and select the
submenu “Settings / Advanced / Call Waiting”:

§ Off: „Call Waiting“ is disabled.

§ On: „Call Waiting“ is enabled.

Silence Suppression

Silence suppression is use in order to save bandwidth
on the network between speech pauses. Nothing
needs to be transmitted while no words are being
exchanged. The other end will not hear anything
during a speech pause not even background noises.

Press the menu key in the idle state and select the
submenu “Settings / Advanced / Silence Suppression”:

§ Off: data is transmitted during speech pauses.

§ On: data is NOT transmitted during speech

pauses.

49

Comfort Noise

If you have „Silence Suppression“ enabled then no
data is transmitted during speech pauses. The other
party will normally not hear anything in this moment.
This absolute silence is unusual for a user and it may
lead him to believe that the line is interrupted or that
the phone is dysfunctional. To give him an audio
feedback you can activate “Comfort Noise”. The phone
will then generate a background noise when it does
not receive any audio data.

Press the menu key in the idle state and select the
submenu “Settings / Advanced / Comfort Noise”:

§ Off: no background noise is generated during

speech pauses.

§ On: background noise is generated during

speech pauses.

Block Dialing

When trying to establish a connection every digit
dialed is transferred immediately. In the block-dialing
mode the digits are collected and not sent until Enter
is pressed or the handset is picked up. This pertains
only to E.164 numbers.

Press the menu key in the idle state and select the
submenu “Settings / Advanced / Block Dialing”:

§ On: the digits are not sent until Enter is

pressed or the handset is picked up.

§ Off: every digit is transferred immediately.

Network

PSTN Gateway

The identification of a destination in an IP network is
done by an IP address. In a telecom network
destinations are referenced through phone numbers.
In order for the VoIP phone to address destinations in
a telecom network a PSTN gateway is needed. Here
the IP address of your gateway can be entered (e.g.

192.168.0.251).

50

Press the menu key in the idle state and select the
submenu “Settings / Network / PSTN Gateway”.

Priority

When speech and data is transmitted in one network,
it makes sense to give speech priority over data to
ensure good voice quality. You can set the priority of
the speech data on your phone. Please ask your
network administrator which value should be set.

Press the menu key in the idle state and select the
submenu “Settings / Network / Priority”.

Packet Size

The VoIP phone converts speech to digital values that
are grouped into the payload of IP packets. Please ask
your system administrator which value should be set
within your network.

Press the menu key in the idle state and select the
submenu “Settings / Network / Packet Size”.

IP Proxy Address

Here the IP Address of the Proxy can be set. Please
ask your system administrator which value should be
set within your network.

Press the menu key in the idle state and select the
submenu “Settings / Network / IP Proxy Address”.

IP Port Offset

Here the IP Port Offset of the Proxy can be set. Please
ask your system administrator which value should be
set within your network.

Press the menu key in the idle state and select the
submenu “Settings / Network / IP Port Offset”.

H.323

GK-GW Mode

The VoIP phone can be used with a gatekeeper,
gateway or without them. Please ask your system

51

administrator which value should be set within your
network.

Press the menu key in the idle state and select the
submenu “Settings / Network / GK-GW Mode”:

§ Gatekeeper: The phone is in gatekeeper

mode. Set the IP address of the gatekeeper in
“Settings / Network / GK-GW Address”.

§ None: The phone is used without a gatekeeper

and without a gateway.

§ Auto: The phone is in gatekeeper mode but it

uses a multicast to automatically detect it.

§ Gateway: The phone is in gateway mode. Set

the IP address of the gateway in “Settings /
H.323 / GK-GW Address”.

GK-GW Address

Whether the phone is set to gatekeeper or gateway
mode (see "GK-GW Mode") here the IP address is set.

Press the menu key in the idle state and select the
submenu “Settings / H.323 / GK-GW Address”.

Fast Connect

When setting up a call H.323 normally first sets up the
connection and then begins to negotiate the codecs.
With terminals a long way apart the beginning of the
call could be lost. In order to avoid this “Fast Start”
was invented, i.e. the codecs supported are sent
immediately so no further time after the call
established is lost. Unfortunately, some terminals
cannot handle fast start correctly. While normally this
parameter should be set to “on”, it should be set to
“off” if you encounter problems to setup a connection.

Press the menu key in the idle state and select the
submenu “Settings / H.323 / Fast Start”.

§ On: „Fast Start“ is enabled.

§ Off: „Fast Start“ is disabled.

52

SIP

Registrar Server

Here the name or IP address of the registrar is set, if
one is used. Please ask your system administrator
which value should be set within your network.

Press the menu key in the idle state and select the
submenu “Settings / SIP / Registrar”.

Proxy Server

Here the name or IP address of the proxy server is
set, if one is used. Please ask your system
administrator which value should be set within your
network.

Press the menu key in the idle state and select the
submenu “Settings / SIP / Proxy Server”.

Call Divert

You can have all incoming calls diverted to a different
number. This can be useful for example, if you are
working in another office and still want to be
reachable.

Divert all Calls

Press the menu key in the idle state and select the
submenu “Settings / Call Divert / All Calls”.

§ On: All calls are diverted to the number

specified in „Phone Number“.

§ Off: Depending on other call divert settings,

calls are diverted or not.

Divert when not answered

Here the number of seconds is set after which a call is
diverted when the call is not answered. The call is
diverted to the number specified in “Phone Number”.

Press the menu key in the idle state and select the
submenu “Settings / Call Divert / When no Answer”.

§ 0: call divert is disabled.

53

§ 1-n: After 1-n seconds the call is diverted if

the call is not answered.

Divert when busy

When a call is in progress, another call would be
rejected and get a busy indication. The phone can be
set in such a way that the second caller is diverted to
another number or a voice mailbox.

The call is diverted to the number specified in “Phone
Number”.

Press the menu key in the idle state and select the
submenu “Settings / Call Divert / When Busy”.

§ On: when the phone is busy the call is

diverted to the number specified in “Phone
Number”.

§ Off: no call divert when busy.

Cancel all Diverts

Here all call diverts can be cancelled. Press the menu
key in the idle state and select the submenu “Settings
/ Call Divert / Cancel all Diverts”.

Phone Number

Here the number to which the calls should be diverted
is specified.

Press the menu key in the idle state and select the
submenu “Settings / Call Divert / Phone Number”.

54

Administration

55

This chapter is meant for people that
want to install the phone in a VoIP
network. It has to be ensured that the
necessary rights and skills exist to
perform this task.

Flash Updates

The snom 100 possesses an internal flash memory in
which necessary information and programs are stored
for the phones operation. The flash is divided into
three parts:

§ Boot loader: This section boots the phone and

searches for flash updates. This sector should
never be written.

§ Operating and File System: here the Linux and

the initial ram disk is located.

§ Settings: in this section the settings are

saved.

In order to make flash updates as easy as possible
and to increase the reliability of the phones, they test
whether the network provides a new image.

Via a BOOTP broadcast the snom 100 tries to
determine a TFTP server. On this server first the file
with the name „snom100-xx-xx-xx.bin“ and then the
file „snom100.bin“ is searched. Whereby the xx-xx-xx
represents the last the bytes of the MAC address. In
case the BOOTP server specifies a filename then this is
checked first!

Testing a flash update

If you want to determine whether a flash
update makes sense then you should select
one or a few phones on which you want to
try out the update. Copy the file to be
updated onto the TFTP server from which
the phones will retrieve the file. Save the
image with the filename snom100-xx-xx­xx.bin whereby xx-xx-xx represents the last
three bytes of the MAC address of the test
phones.

!

TIP

56

§ If no BOOTP server responds then the TFTP

server is contacted that was specified in the
phone settings (see below).

§ If no file is found within a certain time then

the image in the flash is booted.

§ If the TFTP server responds and sends a file

then it is downloaded and compared with the
flash image. If they differ then the flash is
updated.

After the update, the image is booted.

Setting the Network Identity

The phone needs to have a network identity to be able
to communicate. These values are the IP address and
the network mask. A few other base settings are
needed to make easy and comfortable configuring of
the phone over network possible. There are basically
two methods to set the basic settings:

§ DHCP (Dynamic Host Configuration Protocol).

With this protocol a server provides the
settings and local settings of the phone are
overridden.

§ Phone Configuration. Here the settings are

entered via the dial pad and stored in the
flash.

DHCP is the better choice if a network of phones
should be centrally configured. This is especially useful
for bigger networks in which a large number of phones
can be managed efficiently. Manual configuration
should only be used in smaller networks where the
setting up of a DHCP server is too cumbersome.

Installing DHCP

Windows 2000

Ensure that you have installed DHCP on the server.
You can verify this by going to Start, Configuration,
System Settings, Administration, Server

57

Configuration, Network, DHCP and follow the
instructions of the wizard. Invoke the DHCP manager.

The snom 100 behaves like a normal PC running
under Linux. Most of the DHCP parameters can thus
be set, as this would be normally done. The vendor
specific options in the DHCP option field 43 are set in
an ASCII string that contains the format
Option1=Value1:Option2=Value2: etc (This string can
be edited comfortably when clicking on to the ASCII
field on the right side). Please ensure that your input
starts with the first character on the left.

58

The following options have an influence on the snom
100:

Option Typical Value
002 Time Offset 7200
003 Router 192.168.0.1
004 Time Server 192.168.0.9
005 Name Server 192.168.0.9
006 DNS Server 192.168.0.9, 174.129.1.129
012 Hostname Telefon123
015 DNS Domain

Name

intern.snom.de

017 Root Directory /tftpboot/disk
043 LCServer1,

LCSserver2

lcserver1=192.168.0.12:lcser-

ver2=192.168.0.34
066 TFTP Server 192.168.0.9
067 Update Image snom100.bin

59

Make sure that BOOTP and DHCP are activated in case
you want to utilize them.

BOOTP is similar to DHCP only useful for the
administration of larger networks. It is only needed
when the administrator want to avoid setting the TFTP
addresses manually on each phone.

Windows does not offer a TFTP-Server. It has to be
obtained from another provider to make a flash
update possible on a Windows system.

60

Linux

The DCHP settings are set in the file /etc/dhcpd.conf
when using Linux (see dhcpd(8)). A sample dhcp.conf
file for three phones with the serial numbers 1, 2, 3
could look like the following:

# dhcpd.conf
option domain-name "intern.snom.de";
option domain-name-servers 192.168.0.9;
option time-offset 7200;
option time-servers 192.168.0.9;
option root-path "/tftpboot/disk";
option ntp-servers 192.168.0.9;
option tftp-server-name "192.168.0.9";
#filename "snom100.bin";

deny bootp; # BOOTP ist ausgeschaltet !
#allow bootp;

option subnet-mask 255.255.255.0;
default-lease-time 600;
max-lease-time 7200;

subnet 192.168.0.0 netmask 255.255.255.0 {
range 192.168.0.50 192.168.0.99;
option broadcast-address 192.168.0.255;
option routers 192.168.0.1;
}

host snom1 { hardware ethernet 00:04:13:00:00:01;
fixed-address snom1; }

host snom2 { hardware ethernet 00:04:13:00:00:02;
fixed-address snom2; }

host snom3 { hardware ethernet 00:04:13:00:00:03;
fixed-address snom3; }

Settings via the Phone

IF you do not have access to a DHCP server or do not
want to use one then the settings can be entered
directly into the phone.

61

Press the Cancel key as soon as you see the text
„Please press Cancel for Setup“. If the phone does not
have enough information to boot it will go to the
configuration mode automatically.

Parameters

The following parameters can be set directly on the
phone:

Factory Settings

Setting this value to „on“ can set all entries to the
factory defaults.

DHCP

This parameter determines whether DHCP is used or
not. In case you are selecting DHCP you do not need
to set the other fields since the DHCP will provide all
values – provided you have set it up correctly (see
above). Please note a flash update without BOOTP is
only possible with DHCP mode deactivated.

IP Address

This field contains the IP address of your phone.

Net mask

Here the net mask of the phone is set (e.g.

255.255.255.0). Ask your network administrator if you
are not sure how to set this value.

Phone Name

Here the phone name can be set (e.g. tel1234). The
default is snom100-xx-xx-xx.

IP Gateway

This is the gateway to which IP packets are sent if
they cannot be sent directly to the IP destination. This
field has nothing to do with H.323 gateway or SIP
proxy – these settings are found in the chapter
„Settings”.

62

LCServer 1. LCServer 2

The phones can connect to application servers that
contain the signaling stacks and GUI. There are two
entries to increase the reliability. Please use the value

127.0.0.1 if the local (no server) phone software
should be used. This parameter is very useful if
software version are needed that can debug H.323
traces which would not fit on to the phone.

By specifying a second server the reliability can be
increased significantly.

DNS Domain

The DNS domain is programmed here and used by the
resolver (e.g. snom.com).

DNS Server 1, DNS Server 2

Specify the primary and secondary DNS server in this
field (e.g. 192.168.0.9)

TFTP server

Store the IP address of the TFTP server here. The
phone can use it to save files on it and the phones
retrieve the flash updates from here.

TFTP

TFTP is a trivial file transport protocol. It is
based on UDP and has a very simple
message format. Since it is very easy to
implement a lot of hardware vendors use it
to load configuration files.

The snom 100 uses it to load flash updates
and to save settings. Ensure that the snom
100 has access to a TFTP server to utilize its
whole potential.

TIP

63

UTC Offset (s)

Indicates how many seconds the local time zone
varies from UTC (e.g. 7200). Positive values indicate a
destination east of Greenwich.

Time Server

This is the IP address of the timeserver. The phone
uses the SNTP protocol to set the time.

Boot Server

This is the server that booted the phone.

NFS Server

This is a special entry for developers that are using a
kernel that mounts NFS.

NFS Root Directory

This is the root directory that the phone should mount
via NFS (developer version only). The default value is
“/tftpboot/disk”.

Phone Type

The value of this field determines whether the snom
100 is going to use SIP or H.323. If you prefer H.323
then set the value to "snom100-H323". Selecting
„snom100-SIP“ sets SIP mode.

Usage

You can use the dial pad of the phone to modify the
settings. Digits can be entered directly by pressing the
keys and letters by doing so repeatedly. A symbol on
the lower right hand corner indicates whether digits
("0"), lower case letters ("a") or upper case letters
("A") can be entered. You can toggle these modes by
pressing * (asterisk).

64

Key mapping:

Key Number Lower Case Upper Case
0 0 (SPC)_@ (SPC)_@
1 1 1.-/: 1.-/:
2 2 abc2 ABC2
3 3 def3 DEF3
4 4 ghi4 GHI4
5 5 jkl5 KJKL5
6 6 mno6 MNO6
7 7 pqrs7 PQRS7
8 8 tuv8 TUV8
9 9 wxyz9 WXYZ9
# # #

Navigating from one parameter to the next is possible
via ("Next") and to the previous parameter via
("Prev") which are mapped onto the function keys.
The phone verifies the value of the parameter and
only allows switching after the plausibility test is
passed. To erase the last character press F3 ("|<-")
and to delete the whole entry use F4 ("Clr"). Enter
saves the settings into the non-volatile flash memory.
The phone is then reset to activate the settings.
Cancel aborts the changes.

65

Appendix

66

Technical Data

Display: 128 x 64 Pixel (SW)
Keyboard: 20 alphanumeric keys
Size: 18,5 x 17 x 7 cm
Weight: 550 g (incl. handset)
Handset: 130 g, headset (optional)
LAN: 10/100 MBit (auto sense, Power

over LAN)

Protocols: SIP (timer, refer), H.323 (H.225,

H.245, H.450) and LPCP

Codecs: G.711 (A-law and U-law), GSM,

G.729A (optional)
QoS: TOS class 5
Administration: http, tftp, dhcp, bootp
Remote access: telnet, ftp (optional using NFS)
Miscellaneous: DNS, NFS (for developers) and SNTP
Operating Sys.: Linux (Version 2.4.3)
CPU: MPC855T, 4 MB Flash and 16 MB

RAM

67

Standard Conformance

Name and Address of Manufacturer

snom technology AG
Pascalstraße 10
10587 Berlin

The snom technology AG assures that the
product

Type: VoIP Phone

Model: snom 100

conforms with the following standards

EMC standard 89/336/EWG incl. all appendices
Low voltage standard 73 / 23 / EWG

Safety Standards

EN 60950 1992 incl. all appendices

Electromagnetic Standards

EN 55022 / 9.98 Class B
EN 55024 / 9.98
EN 61000-3-2/1995+A1/1998+A2/1998+A14 /2000
EN 61000-3-3/1.95

Place, Date Dr. Christian Stredicke
Berlin, 15.05.2001 Vorstand (MD)

68

Glossary

Accepting a Call 22
Administration 54

Updates 55

Advanced 48

Block Dialing 49
Call Waiting 48
Comfort Noise 49
Ring Tone 48

Silence Suppression 48
Advanced Functions 26
Appendix 65
Base 47

Date 47

Language 47

Phone Identity 47

Time 47

User Name 47
Base Unit 6
Basic Functions 17
Blocking a Call 22
Boot File

Name 58
Boot Loader 55
Boot Server 63
Booting 10
Call

Divert 28

Toggling 27

Transfer 27
Call Divert 52

All Calls 52

Cancel All 53

Phone Number 53

When Busy 53

When not Answered 52
Call Lists 36
Call Register 32

Cleaning 7
Conformance

Standards 67
Connecting the phone 7
Date

Display 18
Delivery Content 6
Deny List 39

Adding 39

Browsing 39

Removing 40
Denying a Call 22
DHCP 56

disabling 61

Linux 60

Windows 2000 56
dhcpd.conf 60
Dial Pad 8
Dialing 18

H.323 Address 20

IP Address 20, 21

Phone number 19

SIP Address 20
Direct Transfer 27
Divert

All Calls 28

When Busy 28

When not Answered 28
DNS

Domain 62

Domain Name 58

Server 58, 62
DTMF Tones 29
E164 19
Factory Settings 61
File system

Flash 55

69

Flash

Testing 55

Updates 55
Foreword 2
Gatekeeper 12
Gateway

Internet 61
H.323 12, 51

Fast Connect 51

GK-GW Address 51

GK-GW Mode 51
Handset 6
Handset cable 6
Help Function 24
Help key See Keys See

Keys
Hold and Resume 27
Hostname 58, 61
Idle State 18
Initialization 10
Installation 5
IP Address 61
Language

Setting 11
LCServer 58, 62
Linux

DHCP 60
List Views 40

Modifying 41

Sort Criteria 41
Main Menu 9, 23
Name

Phone 61
Net mask 61
Network 49

IP Port Offset 50

IP Proxy Address 50

Packet Size 50

Priority 50

PSTN Gateway 49

Network Identity

Setting 56

NFS Root Directory 58,

63
NFS Server 63
Phone Book 33
Phone Book

Adding an entry 33

Editing an entry 34
Phone Type

SIP/H.323 63
Power supply 6
PowerLAN 6
Registrar 12
Registration 12
Ring Tones 30
Safety Notes 6
Setting Parameters 47
Setting up the Phone 6
Settings 43

Flash 55

Via Browser 46

Via Phone 44
SIP 12, 52

Proxy Server 52

Registrar Server 52
Speed Dial 36
Speed Dial

Dialing 37

Editing 38
Standards 67
Technical Data 66
Terminating a Call 21
TFTP

Server 62
Time Offset 58
Time Server 58, 63
UTC Offset 63
Version

Software 31

70

Volume

Adjusting 22, 29

Windows 2000

DHCP 56

© 2001 snom technology AG

snom technology Aktiengesellschaft · Pascalstr. 10 · D-10587 Berlin

phone: [phone] · mailto:[e-mail] · http://www.snom.de