Troubleshooting
What to do if
Fault
Possible cause
Solution
The no salt indicator
light does not light up
There is still sufficient salt
Check the filling level
The no rinse aid
indicator light does not
light up
There is still sufficient
rinse aid
Check the filling level and
adjustment settings
Water stagnates at
the bottom of the
dishwasher
The water inlet pipe is twisted
or crushed Check the pipe
section
The drain syphon is clogged
Check the syphon to make
sure it is not clogged,
evenpartially
The filtering unit is
clogged
Clean the filters as indicated in the
manual
Cutlery not dry
Presence of water in the
cavities of spoons or ladles
Cutlery (e.g. serving spoons)
placed in the cutlery tray at the
bottom of the rack or on the side
foldable racks must be placed face
down
Tea or lipstick residues
on the tableware
Insufficient washing
temperature
Select a program with a higher
washing temperature
Insufficient or unsuitable
detergent
Use suitable detergent and correct
dosage
Incorrect positioning in the
cutlery basket
Make sure the cutlery does not
touch and overlap each other
It is wet inside the
dishwasher
Condensation
The device is not defective. It is
normal for condensation to remain
on the internal walls
Change in colour of the
plastic parts inside the
tub
The plastic parts inside the
dishwasher may fade with use
It is normal and does not
compromise the dishwasher’s
operation and efficiency
Troubleshooting
Fault
Possible cause
Solution
The no salt or rinse aid
indicator light is on
No salt
Add salt
No rinse aid
Add rinse aid
The detergent distribution
cover does not open
completely since it is
blocked by the tableware
The tableware must not
protrude from the basket
The detergent distribution
cover is blocked by
the tab
The tab must be crosswise, not
vertical
Detergent residues
Tab used in a short
program during which the
detergent does not have
the time to dissolve
Use powder detergent or a
stronger program
Detergent stored for too
long or with the box open
or a damp environment
and loss of efficiency of
the detergent, aged or
lumpy
Replace the detergent.
Traces of rust on the
Cutlery not resistant to
oxidation. The blades of
knives are particularly
sensitive.
Only use stainless steel
cutlery
cutlery
Cutlery oxidises also if
washed together with
items that oxidise (handles
of pots, knives that are
already damaged, etc.)
Avoid washing parts that can
oxidise
Very high content of salt
in the washing water
Tighten the cap correctly of the
water softener’s tank
Troubleshooting
Fault
Possible cause
Solution
The dishwasher does not
start
The door does not close
Check the position of the locking
teeth (D). If necessary, lift it from
the plastic screw (V) in line with the
teeth.
Troubleshooting
Fault
Possible cause
Solution
The dishwasher does not
start
The door does not close
Check the condition of the locking
hook:
• if it has not clicked (N), the door
opens and closes normally
• if it has clicked (S), force the door
closed until it resets, then open
and close the door
The door does not close
correctly
Check that there are no obstructions
when closing the door (e.g. items
protruding from the basket)
Sprayer operation is not
detected
Rotation of the sprayers starts
approximately 5 minutes after
pressing start; it is a normal
procedure of the washing cycle
Fault
Contact the authorised technical
service department
Troubleshooting
Fault
Possible cause
Solution
The dishwasher does not
start
No power
Check the main power
supply.
Check the power supply cable.
Tableware not dry
No rinse aid
Add rinse aid
A program that does not
provide for final drying has
been used
Refer to the programs table
Presence of water in the
cavities
When loading, be careful of the
position of the tableware, which
must not be perfectly vertical, but
oblique
The tableware has been
removed too soon
Wait at least 20 minutes after the
end of the program
Use of ecological rinse aid
Ecological products may be less
efficient than traditional products
Plastic tableware
Plastic has a lower thermal
accumulation; therefore, drying is
rather difficult
The combined detergent
used does not guarantee
good drying results
Use a different type of combined
detergent in order to obtain better
drying results. Using traditional
rinse aid improves drying.
Troubleshooting
Fault
Possible cause
Solution
Opaque class
Glass not resistant to
washing in a dishwasher
Only use glass items that
withstand mechanical washing.
Check the water softener’s
adjustment (if necessary, reduce
the setting). Use a detergent that
contains additives to protect glass
Water stains on parts or
plastic tableware
The formation of water
drops on plastic parts is
inevitable. Consequently,
water stains are visible
after drying.
Use a stronger program.
Place the tableware tilted so that
the water can slide off easily.
Use traditional rinse aid or
increase the dosage. Increase
the adjustment of the water
softener.
Removable streaks on
glasses, metal items and
cutlery
Excessive rinse aid
Reduce the delivery of rinse aid
No rinse aid or adjustment
too low
Add rinse aid or increase delivery
Detergent not efficient
Boxes of detergent must not be
stored open for too long. The
detergent looses its efficiency
Troubleshooting
Fault
Possible cause
Solution
Food residues on the
Tableware stacked too close,
baskets too full
There must always be sufficient
space between the tableware for
the water jets to pass through.
Avoid points of contact.
tableware
The sprayers do not turn
Be careful not to hinder rotation of
the sprayers when loading
Clogged sprayer holes
Clean the sprayers as indicated in
the manual
Dirty filters
Clean the filters as indicated in
the manual
Filters inserted incorrectly or
not blocked
Check and correct accordingly.
Washing program not
suitable for the type of dirt
Identify the suitable washing
program from the programs table
Combined detergent used
with programs that are too
short
Use powder detergent or a more
powerful washing program
Insufficient detergent
(if power detergent is used)
Increase the dosage of detergent
used
Top basket not horizontal
The top basket must be
used with the right and
left side adjusted to the same
level.
Troubleshooting
Fault
Possible cause
Solution
White coating in the tub or
on the door
The substances contained
in the detergent deposit
themselves
Use a detergent for
dishwashers.
Wash the device manually.
Change the detergent.
Incorrect adjustment of the
water hardness (too low or
too high)
Adjust the setting of the water
softener.
Change the detergent.
Salt tank cap
not secured (saline solution
that mixes with the washing
water)
Tighten the salt tank cap
correctly
Combined detergent or
poorly effective bio/eco
detergent
Use the specific option for
combined detergents (if
applicable)
Adjust the softener system.
Use separate products.
Loading...