Smarthome EM 1000 User Manual

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Page 1

EM 1000

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949-221-9200 http://www.smarthome.com

User’s Manual

Wireless Asset Protection

ECHOPORT

Page 2

P/ease read the following information to ensure the safe operation of your

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Echo&?0 tion 1000 ‘” Unit.

All

1. Read instructions -

activating your EchoPort unit, and retained for future reference.

2. Follow operating instructions as instructed in this manual.

Power sources - Your

source indicated in the instructions. home, consult your local power company.

Grounding -

polarized alternating plug (a plug with one blade wider than the other). This plug

fits into an outlet only one way. This safety feature is for your protection. If the plug

does not fit, try reversing it. If you stilt have a problem, please call your local electrician.

Power cords -

or pinched by any device. Do not overload a wall outlet, as this can result in electric shock or fire hazard.

Servicing -

could expose you to electric shock and invalidate unit warranty.

Damage requiring service -

outlet and call an EchoPort, Inc.‘” service technician at l-877 -YES-ECHO.

Radio and Television Interference

Any change or modification not approved by EchoPort, Inc. IM may void the warranty. This unit has been tested and found to comply with the limits for a class B digital device, compliant to Part 15 of the FCC Rules and Regulations.

instructions and safety warnings -

This unit, when used with the:AC adapter, may be equipped with a

All power cords should be placed so they will not be stepped on

Do not attempt to service this product yourself. Opening this unit

the safety and warning instructions should be read before

Please follow all safety and

EchoPort unit should only be operated from the power

If you are unsure of the type of power at your

If this unit is damaged, unplug it from the wall

Safe Operation of Your EchoPort Unit

Your EchoPort unit contains a transmitter and receiver. When it is ON, it transmits radio frequency (RF). This unit operates in the frequency range of 806 MHz to 870 MHz and

uses a digital modulation system.

0.00024 watts to 3.0 watts. To ensure optimal performance and that exposure to RF energy is within the guide-

lines set forth, always adhere to the following recommendation. DO NOT hold antenna when your EchoPort unit is in use. Grasping the antenna may

affect the quality of the signal.

Interference with Medical and Personal Electronic Devices

Most electronic equipment is shielded from RF energy. However, certain devices may not be shielded from RF energy.

Pacemakers -

minimum of 6 inches be observed between wireless devices and a pacemaker to avoid any interference. This recommendation agrees with research Technology Research.

Hearing Aids -

If this occurs, you may want to contact your hearing aid manufacturer to consider

alternatives.

Other Medical Devices

consult the manufacturer and ask if there is proper shielding from RF radiation.

The Health Industry Manufacturers Association recommends a

Some digital wireless devices may interfere with some hearing aids.

The output power may vary over a range from

done by

If you are using any other personal medical device,

Wireless

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Interference with Electronic Devices, cont.

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Automobiles

electric devices in your automobile. Check with your motor vehicle dealer determine if you have proper insulation from RF energy.

There is the possibility of RF radiation affecting the operation

of to

Gas Stations -

time. Cellular devices may spark, which might cause gasoline to ignite due to high frequencies.

. I 1

Damaged Antennas

Do not use any EchoPort device with a damaged antenna. If a broken antenna comes in contact with your bare skin, a burn may result.

Batteries

Batteries may cause bodily harm and physical damage to objects. If the battery comes in contact with a conductive material such as keys or metal

jewelry a complete electric circuit may result. Exercise care when handling

any battery, and dispose of them properly.

Antenna

Use only the antenna supplied with your EchoPort’” unit. An unauthorized antenna or modification could impair quality, damage the unit, or result in FCC violation. This could also void the warranty.

. 8

Do not use or operate any cellular devices at a gas station at any

Explosive Areas

Turn off the EchoMotion’” unit when you are in an area with an explosive atmosphere. Areas that can be hazardous may include fuel or chemical storage facilities; areas that

contain particles in the atmosphere such as grain, dust or metal powders; or any other area where you are advised to turn off your car engine. These areas are not always posted.

b!_i

Blasting Caps and Areas

To avoid interference, turn off your EchoMotion 1000’” unit when near blasting caps or

blasting areas.

i’,

Vehicles Equipped with Airbags

gnat place portable wireless units in the deployment area of air bags. Air bags deploy with great force; if equipment is placed improperly in the wrong areas, serious injury may occur.

Page 4

Power Supply

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Make sure the EchoMotion TM adapter. Plug the EchoPort AC adapter into a standard AC wall outlet. The GREEN and RED indicators will flash momentarily when the unit is first turned on to indicate a test, and the GREEN indicator will stay on until the test is complete. If the GREEN indicator light does not turn on, it is not properly connected. If you do not see any light when you first plug it in, please call l-877-YES-ECHO.

LL Warnings

If the AC adapter cord is hot, or smells of smoke, unplug it immediately and contact

the EchoPort at l-877-YES-ECHO.

Do not use the EchoPort AC adapter for any other product.

EchoPort is not responsible for damage caused by the AC adapter other than the exclusive use it for which it was intended.

Hold

the AC adapter while you remove it from the wall to avoid damaging the cord.

Battery Installation

The main unit of your sensor alarm requires eight (8) AA batteries for power.

performance and longest life, please use the batteries provided.

main unit is properly connected to the supplied power

For the best

WARNING! DO NOT PLACE BAll-ERIES IN THIS DEVICE UNTILTHE ANTENNA IS ATTACHED, AS IT MAY CAUSE SEVERE DAMAGETO UNIT.

Caution

1. PLEASE ATTACH THE ANTENNA BEFORE INSTALLING THE BATTERIES. Use only fresh batteries of the required size and recommended type. and new batteries, different types of batteries (standard, alkaline), or rechargeable

batteries of different capacities.

2. Use a Phillips screwdriver to remove the four screws from the

battery compartment cover on the back of your device, then lift off the cover. Place the batteries in the compartment as indicated by the polarity symbols (+ and -) marked inside.

As soon as you press the last battery in place, both RED and

the GREEN indicators light briefly. Replace the cover, then

reinsert and tighten the screws.

Reset Security Code When Replacing Batteries

The alarm is disarmed after batteries are installed. Replacing the main unit’s

batteries automatically resets the security code to l-2-3-4. batteries, be sure to reprogram the current security code to the remote control so the

sensor alarm will recognize the remote signals (see Remote

Anytime you replace the

Control, page 14).

not mix old

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Low Battery Message

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you

receive a low battery message from EchoPort Central’”

BATT

indicator flashes about every 5 seconds, or if the

sensor alarm stops operating properly), replace the batteries.

Caution

Always remove old or weak batteries. Batteries can leak chemicals that can destroy

electronic parts.

EchoMotion’” Installation To

help you avoid false alarms, mount your sensor alarm’s

Where it will not be in direct sunlight.

Away from heat sources, such as space heaters, radiators, and exposed light bulbs.

Out of strong draft areas, like those caused by central heating vents; air conditioners;

or movement around fireplaces, exterior walls, windows, and refrigerators.

So it does not detect your pet’s movement.

main unit:

Choosing a Mounting Location

The sensor alarm’s main unit is designed to be mounted on a smooth, flat wall surface.

Select a mounting location where the alarm is most likely to detect an intruder. We

recommend mounting it at a height of about 5.5 feet (1.7 meters). At this height the sensor alarm detects motion up to 30 feet (9.1 meters) away and from an angle of up to 100 degrees. However, there is a blind area of about 10 feet (3 meters) directly

below the main unit. Note: Your sensor’s alarm coverage depends on how high you mount it, the shape of

the room(s), furniture placement in the area, etc.

Checking the Coverage Area

Follow these steps so the sensor detects motion in the areas you want to protect:

1. If necessary, disarm the sensor alarm by entering the current security code.

2. Confirm that the area is clear of anything that might trigger the alarm (such as people and pets).

Mounting the Sensor

After you determine the best location for your sensor alarm, follow these steps:

1. If necessary, disarm the sensor alarm (the RED indicator should not be flashing) by entering the current security code.

2. Drill two holes l-3/8 inches (35mm) apart. Then thread a screw into each hole,

letting the heads extend about 3/16 inch (5mm).

3. Turn the main unit about 30 degrees counterclockwise, then slide the left screw head into the horizontal groove on the back of the unit.

4. Turn the main unit clockwise (so the right screw head slides into the curved groove) until it is secure.

Note: The two supplied mounting screws are suitable for mounting the sensor alarm’s main unit on a wooden surface. If mounting the main unit on drywall, masonry, or another type of surface, use the appropriate mounting hardware (not supplied).

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Main Unit

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You

can use a four-digit security code to disarm the alarm. The default code is

l-2-3-4. Follow these steps to set a new security code at any time.

Set the slide switch to either of the SILENT or SIREN settings.

If necessary, disarm the sensor alarm (the RED indicator

i i

should not be on) by entering the current security code. Press PROG. The sensor alarm beeps once and the green

3. PROG indicator lights.

Press CODE. The sensor alarm beeps &ice and the PROG indicator flashes slowly. Enter the current four-digit security code. The sensor alarm

5. beeps three times and the PROG indicator flashes quickly.

Enter your new four-digit security code. The PROG indicator lights steadily and the sensor alarm chirps to show that it stored the new security code.

Press PROG. The PROG indicator turns off. To check device, press ARM button on unit (not the remote) and enter your new

8. code. If it does not disarm, you will have to repeat process using the same steps.

Note: If you don’t press a button for about 30 seconds, the sensor alarm beeps, the PROG indicator turns off automatically, and (if you have not completed Step 5) the security code remains unchanged. Try arming and disarming your sensor alarm from the main unit to be sure the security code works (see Arming and Disarming the Sensor

Alar-m on page 13).

Remote Control

Each time you remove and replace the batteries in the main unit, you must re-program the unit to recognize the remote control’s signals and security code. If you change the security code, there is no need to re-program the main unit; it will still recognize the remote signals.

Follow these steps to program the main unit so you can use your remote control:

Set the slide switch on the main unit to SILENT setting.

Press PROG. The sensor alarm beeps once and its green PROG indicator lights.

Press LEARN. The sensor alarm beeps twice and its PROG indicator flashes slowly.

Enter your four-digit security code. The sensor alarm beeps three times and its PROG indicator flashes quickly. Press ARM or DISARM on your remote control. The alarm’s PROG light goes on, and

the sensor alarm chirps, indicating that it received the remote signal.

Press PROG. The sensor alarm’s PROG indicator turns off.

Note: If you don’t press a button for about 30 seconds, the sensor alarm beeps, the PROG indicator turns off automatically, and (if you have not completed Step 4) the sen-

sor alarm does not recognize the remote signals. Start over at Step 1.

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1. Go to www.echoport.com and click on the

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“Register Your Device Here” link, located at

the center of the page.

2. At the EchoPort’” Central screen, click on the word “Register” under “New Customers” to

pull up the register screen. Click “Okay” or

“Continue” if prompted about security alert.

Read I the new customer registration information, then hit the “Continue” button. Read through the legal agreement, and if you choose to accept, click on the “I accept” button. If you decline, you will be unable to

Create and type in a user name and password. Once you have finished typing,

click on “Continue.”

Please personal information as prompted. Be sure to fill out all the sections, as your registration cannot be completed until you have provided this information.

You can now register

6. 15-digit serial number located on the back

of vour unit. then hit “Continue.”

enter and confirm your

your

device. Enter the

Page 8

Registering Your Device on the

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Website, continued

Enter your device information. You can name

your device (e.g. “Motion 1,” “Motion

Detector 2, description (“Office,” “Vacation Home,” “Boat,” etc.). This is particularly helpful if you

have multiple devices, so you know which device has been triggered and where it is located.

Select your notification methods. You can enter multiple notification methods; however,

you can only enter one notification method at a time. You can be notified by email, alpha or numeric pager, or phone (automated voice response). Please read the formatting options carefully when entering in your pager and phone number information.

I ne registration process takes approximately five to eight minutes to complete. If you have any questions, please call customer service at

I-877-YES-ECHO.

etc.), and enter a location

”

Service Plans

When registering your device, select your monthly service plan and any other service options. Please visit our online store at www.echoport.com for more information about EchoPort service plans.

Test Mode

Test mode is used to perform a complete test of the unit. The same checks that occur on power-up take place, and then a test message is sent to EchoPort Central’“. Test

mode should be used to verify cellular coverage and the connection to EchoPort Central.

A test should be done if the unit is moved.

Testing

Your

EMlOOO'" Unit

Place the main unit’s slide switch into the TEST position. The GREEN indicator will turn on, indicating that the test has begun. After a period of 25 seconds to 5 minutes, the GREEN indicator will begin to flash quickly and report a status code, indicating a successful test. The status code will be displayed until you move the main unit’s slide switch to the StREN or StLENT position. If the test was successful, you will receive a notification via your specified notifica-

tion methods (see Registering Your Device on the Website, pages 9-10). You can check all test messages on your device Activity Log online at www.echoport.com.

Page 9

Testing Your

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If the test was unsuccessful, the RED indicator displays an error code. There may be a problem with the cellular network or the unit itself. The error code will be displayed for one to two minutes, and then the test will be tried again automatically. The test

will be retried a maximum of 10 times, at which point error code 9 will be displayed.

EMlOOO'"

Unit, continued

Note:

moving the unit to a different location or purchasing the extended range antenna option. For other error codes, call technical support at 1-877-YES-ECHO.

What Happens During Testing

During a test, the unit’s cellular modem is powered on and self-tests and tests for service are performed, just as in the power-on tests. The unit will send a test message back to EchoPort Central. Each test counts

service plan.

indicate that the test was successful.

Error codes 1 or 2 indicate that the unit was not able to find cellular service. Try

as one event under your monthly

EchoPort Central saves this test message and sends notifications out to

Status codes give information about the condition of your EchoMotion unit. Successful codes are displayed using the GREEN indicator, and unsuccessful codes are displayed using the RED indicator. A status code begins with five seconds of quick flashing, followed

by a number of slow flashes. The number of slow flashes indicate the status code number. For example, if the GREEN indicator flashes quickly for five seconds, then flashes slowly two times, that indicates success code two.

Success Codes Success Code 1:

Success Code 2: Transmission was successful on the cellular “B” side.

Success Code

Error Codes

Error Code 1:

Error Code 2:

Error Code 9:

Transmission was successful on the cellular “A” side.

3: Unit functioned properly, but Aeris.net

not verified.

Cellular service was not found. Move unit consider using the optional high-powered

online store at www.echoport.com). Cellular service was found, but the signal operate. Move unit to a better location, or use the optional high-powered antenna (available in our online store at www.echoport.com).

Unit has tried to locate cellular service the maximum number of times possible. Contact technical support to resolve this problem.

MicroBurst’” coverage was

to a different location, or antenna (available in our

was too weak for the unit to

Error codes with more than two red flashes can indicate several possible scenarios (such as cellular network failing to transmit data, the unit is disabled, or a modem error). For troubleshooting these situations and information about all other error codes, contact technical support at l-877-YES-ECHO or techsupport@?echoport.com.

Unauthorized Access

The unit prevents unauthorized remote access. If it detects an attempt at authorized

access by other remote or other RF devices, it will emit a short chirping noise.

Page 10

Operating Your

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After preparing your EchoMotion unit for operation (see pages 6-8), please check the following for proper operation and testing:

When the unit is plugged in or when batteries are first placed in the unit, the

RED and GREEN indicators flash quickly to verify operation. If the unit’s main slide switch is in the TEST or SIREN position, the audible alarm will sound briefly to verify its operation.

2..

The unit now begins a self-test procedure. The GREEN indicator turns on to indicate that the self-test is in progress.

. 1

After a period of 25 seconds to 5 minutes, the GREEN indicator will turn off, indicating successful power-on self-test, or the RED indicator will display an error code indicating a problem with the cellular network or the unit itself. Error codes 1 or 2 indicate that the unit was not able to find cellular service. Try moving the unit to a different location or purchasing the optional extended range antenna. See page 11 for list of error codes. For other error code information, call technical support at

l-877-YES-ECHO.

If the test was not successful for any reason, the error code will be displayed for one

to two minutes and then the tests will be tried again automatically.

Note: For security reasons, once the unit is powered on, the only way to turn it off is

to remove the batteries and external power.

EMlOOO'"

Unit

- ’

What Happens During Power-Up

First, the cellular modem is powered on and tested. If the test fails, an error status code will be displayed for approximately one to two minutes, and the cellular modem will test itself again.

After the cellular modem itself is tested, a search for cellular service begins. The unit will try to find the best possible cellular service at the lowest power consumption.

The unit will be placed initially in low power mode and will look for Aeris.net MicroBurst’” Service on both cellular network “sides”, the A and the B sides. If service is not found, the unit will search for service by changing from side A to side B and increasing power transmission level until service is found. This search can take up to four minutes if the

unit needs to operate at high-power mode to find adequate service.

Page 11

The unit must be armed before leaving the area. The main and auxiliary alarms (see

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page 15) are only sent if the unit is armed. How

Move the

to Arm

EMlOOO'"

TEST

switch to either

SIREN

SILENT

mode. In SIREN mode, if either

the main or auxifiary alarm is activated, the audible siren will sound. In SILENT

mode, no audible alert will be given, but the alarm message will still be transmitted to EchoPort Central ”

Caution:

Press the remote. The unit will beep and flash the

Prolonged Exposure to theSiren Could Damage Your Hearing.

ARM

button on the keypad of the main unit, or press the

RED

indicator slowly during a lo-second

ARM

key on the

exit delay. During this delay, you may enter your security code on the keypad of the

main unit to disarm it, or press the

DISARM

key on the remote. The main and

auxiliary alarms will not be activated during this period, which gives you time to leave

the area before the unit is armed. After the entry delay, the unit wiil stop beeping

and the

RED

indicator will flash more slowly, indicating that the unit is armed. If the

unit detects motion at this point, the main alarm will be activated.

I .

’ .

The unit must be disarmed before entering the area to prevent the main or auxiliary

alarms from being activated.

How

Disarm

If the unit is in entering the area where the unit is located. Press the to disarm the unit. If the unit beeps twice quickly and the

the

EMIOOO'"

SILENT

mode, the remote must be used to disarm the unit before

OISARM

key on the remote

RED

indicator stops

blinking, the unit is disarmed. If the unit emits a chirp or other high-pitched noise, press the

If the unit is in

unit. In

DISARM

SIREN

key on the remote again to disarm the unit.

SIREN

mode, the remote or the keypad may be used to disarm the

mode, when the main alarm or the auxiliary alarm is activated,

the RED indicator on the unit will begin to flash more quickly. If the unit is not

disarmed using the remote or keypad within 30 seconds, the alarm will be

activated; this entry delay is available only in

SIREN

mode. To disarm the unit,

enter your security code using the keypad on the main unit.

Page 12

The unit may be armed, disarmed, and panic mode can

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be activated using the EchoMotion keychain remote. Each remote is programmed for your unit. Other

remotes cannot be used with your unit unless they are programmed for this main unit; however, more than one remote can be configured to operate the unit. Simply follow the programming procedure below for

each remote you would like to use with the unit.

Using the Remote

Once you have ensured that there is power to the unit, you should program the

keychain remote.

Press the PROG button on the main unit. The GREEN indicator light on the right will come on.

Press the LEARN button. You will see the GREEN indicator light flashing steadily.

Enter the four-digit security code (defaulted to l-2-3-4, in sequence).

Press either the ARM or DISARM button on the remote until the green light on

the unit turns solid.

Press the PROG button again, and the GREEN indicator light will turn off. Your

keychain remote is now successfully programmed. Use it to arm or disarm the

unit, or press both buttons at the same time to use the “panic” function.

If you do not want a remote to be used with your unit any longer, the external power adapter and batteries must be briefly removed from the main unit. All remotes programmed for this unit will be removed, and the security code will be reset to the default security code (l-2-3-4).

Do this by hitting the buttons in the following sequence:

The main alarm is activated when the unit is put into panic mode or when the main unit

is armed and motion is detected.

At any time, the main alarm may be activated by pressing the PANIC button on the keypad, or the ARM and DISARM buttons simultaneously on the remote. This may be done when the unit is armed or disarmed. When the PANIC button is pressed, a main alarm will immediately be transmitted. If the main unit is in SIREN mode, the audible alarm will also sound.

Page 13

What Happens When the Main Alarm is Activated

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When the main alarm is activated, the RED indicator will turn on. If the unit is in SIREN

mode, the audible alarm will sound for a few seconds, and then it will be silenced as the alarm message is sent to EchoPort Central’“. As soon as the alarm is sent, the audible alarm will sound again. While the alarm is active, the remote cannot be used to disarm the unit. It must be disarmed using the main unit’s keypad.

After 25 seconds to 5 minutes (after the main alarm has been activated), the GREEN indicator will begin to flash quickly and report a status code, indicating a successful trans-

mission. This indicator will remain on for about 6d seconds. Once the alarm is received at EchoPort Central, messages will be sent using all of the notification methods that have been set up for the unit.

If the main alarm could not be sent to EchoPort Central, the RED indicator will indicate the error status. The unit will automatically attempt to retransmit the alarm up to 10 times.

After the alarm has been active for about two minutes, the unit will enter the armed state again, and if the main or auxiliary alarm is activated, another alarm will be sent. At this point the RED indicator will flash slowly, indicating that the unit is armed.

The auxiliary alarm can be used to attach an external device such as a standard door

switch contact (not included) to the EchoMotion’” door is opened, an auxiliary alarm message will be sent to EchoPort Central’“.

unit. When the unit is armed, if the

What Happens When the Auxiliary Alarm is Activated

If you are using an auxiliary alarm device, it is important that the device be properly attached to the main unit through the auxiliary device input. The auxiliarly device should be in its “normal” position before the unit is powered on.

If the external device is normally closed and should send an alarm if opened, then

make sure the device is closed before power is applied to the unit.

If the external device is normally open and should send an alarm if closed, then

make sure the device is open before power is applied to the unit. For example, if the

auxiliary input is connected to a door and you would like to be notified when the door

has been opened, make sure the auxiliary door contact sensor is connected to the

unit and the door is closed before the unit is powered on.

Once the unit is armed, if the auxiliary device is opened (or closed if the device was open during power on), the auxiliary alarm will be activated. The auxiliary alarm operates in the same manner as the main alarm once it is activated.

Page 14

While the main unit is on, it is continuously monitoring battery levels. If the batteries

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Wenever you test you device, or if an alarm is or low battery message is sent from your device to EchoPort Central, you receive notification via your email, alpha or numeric pager, or phone (these notification methods are set up when you register)

start to become low, the unit will send a low battery alarm to EchoPort Central’“. The GREEN indicator light will flash to show that the low battery transmission was successfully sent to EchoPort Central l”, and RED indicator will flash an error code if the transmission was unsuccessful.

Your EchoMotion unit will send a free weekly. “heartbeat” to EchoPott Central’“. A

heartbeat is a status report to assure you the&vice is functioning properly. The GREEN indicator light will flash to show that the heaytbeat transmission was successfully sent

to EchoPort Central’“,

unsuccessful

Another way to keep informed of your device’s status is to check its activity log at www.echoport.com. You can view your device activity by date and time, including all alarms and test messages. Other useful features on the log include current battery level and the cellular signal strength. Alarm time is reported for the correct time zone in which the unit is activated.

and RED indicator will flash an error code if the transmission was

Numeric Pager Notifications

Since numeric pagers will only display numeric information, here are the codes for notifications received on your numeric pager.

Code #

Code 1 = Test Code 2 Code 3 = Auxiliary Alarm Code 4 = Low Battery Alert

*If you are using a numeric pager as a notification method, we recommend assigning

an easy-to-remember 4-digit device number when setting up your pager notification.

Message

= Main Alarm

Sent

Example:

’ 1 00 2345678999.

Code

Device Identification

(user

assigned 4digit device number’,

or first 10 dlgils of device serial number)

3, . . “I

’ _I

Page 15

SYMPTOM: EchoMotion device is not working.

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’ 4.

Have you registered

devices must be registered or they will not work. Go to EchoPort Central’”

(www.echoport.com) to register your device (see pages 9-10 for information), or

call l-877-YES-ECHO.

Did you test your device when you registered

ensure it is operating properly. See page 10 for instructions on testing.

Did you

EchoPort Central’“?

you entered for the selected device.

device?

List on EchoPort Central’” for the configuration overview on the selected device.

Have you checked the network status at EchoPort Central’“? Go

Central TM and under Tech Support you can view the network operational status

(www.echoport.com/netstatus.htm).

Check the power supply.

the AC connector loose? Are the batteries energized and installed correctly?

Check red LED and corresponding error codes.

the following error codes? (when red light flashes)

See more about status codes on page 11.

Check cellular coverage.

8. Are you attempting to broadcast from within a shielded structure or in an area that

has cell phone dropouts? Typically, if a cell phone works in an area, an EchoPort device will also work there. Make sure the area where you plan to use the device has adequate cellular network coverage to handle data transmissions to and from your device and EchoPort Central’“.

follow all instructions when entering your notification information at

the desired notification bound to a profile that is bound to the selected

If you have multiple devices and/or notification methods, check your Master

1 flash = cellular service not available 2 flashes 3-18 flashes =

and configured your device to activate service?

Check the phone and p,ager numbers, and email address

Is your device plugged in correctly to a proper outlet? Is

= low signal strength

contact techsupport@echoport.com

Is your area included in the MicroBurst coverage area?

EchoPort

it?

Please test your device to

to EchoPort

Is your device exhibiting any of

b SYMPTOM: Not receiving email notifications when an alarm is triggered.

1. Double check the email address you entered at EchoPort Central’“.

2. Check EchoPort Central’” system status.

3. Check the status of your ISP’s mail services.

SYMPTOM: Not receiving paging notifications when an alarm is triggered.

Double check the pager number and paging provider you selected at EchoPort

Central TM

Check EchoPort Central TM system status.

Check the status of your paging provider. Service delays among paging providers are not uncommon, especially during peak business hours.

Continued on page 18

Page 16

Choose the WatchDog Service Plan for $14.99* per month, or the Protection Plus

- ~ _

___~

SMARTHOME.COM(TM) 1-800-SMART-HOME 949-221-9200

http://www.smarthome.com

Service Plan for only $19.99* per month. If your service needs are slightly different, we are happy to customize a plan to suit your needs. We also offer multi-year contract pricing to save you money, as well as installment plans, custom service plans, and a technical support option.

For more information on our service plans, please contact EchoPort’” Customer Service

at l-877-YES-ECHO. For more information, our Monthly Service Plan brochure is

enclosed with your EchoMotion unit.

*Based on 36-month service p/an. Prices subject to change.

* .

Aeris.net Microburst’” technology is deployed across 94% of the U.S. Cellular Network and 100% of Canada. Coverage is also available in Mexico (where AMPS is available).

Coverage as

January

1, 20

100

MicroBurst technology is a proprietary utility that enables short data packets to be

transmitted over control channels in cellular networks using standard IS-41B signaling

mechanisms. These short data packets are transmitted by cellular devices and are routed to the Aeris.net central hub facility over existing SS7 (Signaling System 7) networks. The Aeris.net hub identifies EchoPort, Inc.‘” as the service provider and routes the data for delivery via a dedicated back-end link.

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