14
Troubleshooting & Technical Support
Possible Cause
SwitchLinc was triggered by a
scene.
Primary address fade-on rate
may be set too slow.
SwitchLinc may be in Program
Disable mode.
SwitchLinc may not be “activated”
(has not been manipulated within
the last 4 minutes).
SwitchLinc may be in Disable
PLC Transmit mode.
Other PLC transmitters are loading down the circuit.
Make sure the SwitchLinc can
transmit.
Surge in power line.
SwitchLinc is in system off position.
Incomplete (open) wire
connection in wall box.
Incomplete (open) wire
connection at fixture.
Receiving module does not
understand SwitchLinc’s signals.
SwitchLinc needs a neutral wire
in order to operate. Use
SwitchLinc RX #2386W2.
The CLEAR or SET commands
were not sent in the correct order.
Check the Status LED/Set Button.
Move the transmitter to another
outlet.
The triac inside the SwitchLinc
needs to turn off the electricity to
the load 120 times per second to
‘listen’ for PLC signals. This
causes the electricity going to the
load to be slighty choppy.
The load is producing electrical
noise that is interfering with
SwitchLinc’s reception of PLC
signals.
It is normal for wall dimmers to
get warm.
Solution
Check scene membership and remove unwanted
scenes from SwitchLinc, or perform a Factory
Reset to reset SwitchLinc to factory defaults.
Install an PLC Signal Blocker for the home.
Increase fade-on rate if desired
(see page 6).
Re-enable Program mode or perform a Factory
Reset to reset SwitchLinc to factory defaults.
Manually turn SwitchLinc ON or OFF or send its
PLC address during Step 2 of programming.
Re-enable PLC Transmit mode or perform a
Factory Reset to reset SwitchLinc to defaults.
Install a coupler-repeater
(see page 10 for more info).
The similar-looking SwitchLinc Plus and PLC
switches can’t transmit.
Reset SwitchLinc by pulling out the Set Button for a
minute and then pressing it in.
Press in the Set Button/Status LED.
Check wall box wires to ensure all connections are
tight and no bare wires are exposed.
Check fixture to ensure all connections are tight
and no bare wires are exposed.
When manually adjusted, it will transmit its base
address, and a preset dim level. Most plug-in PLC
modules don’t recognize the PreDim command.
Look in the rear of the junction box for a group of
white wires all tied together with a wire nut. Those
are the neutral wires; connect the SwitchLinc’s
white wire there.
Don’t hold down the buttons too long, it may send
duplicate codes (i.e. two O16 codes).
It will blink when there is any PLC activity on the line.
SwitchLinc needs at least 10mV of signal strength
for reliable operation, (50mV is better),a amplifier
or a signal bridge may be needed (see pg.10).
The bulb’s filaments are vibrating. Using rough
service, 130-volt, or appliance grade bulbs will
reduce the noise.
Run the SwitchLinc in the full-on mode, or consider
getting one of the SwitchLinc Relay models that
have no-dimming abilities.
Install a noise filter like Smarthome #4835 between
the load and the SwitchLinc or increase the signal
strength with a coupler-repeater to overcome the
line noise.
SwitchLinc will dissipate 1-watt per 100 watts
controlled. Using metal junction boxes, removing
insulation around the outside of the box, or using a
smaller load can help lessen the heat.
Problem
Light controlled by
SwitchLinc turned itself
ON.
Light does not appear
to come ON or go OFF
when SwitchLinc is
tapped (manually).
SwitchLinc will not take
programming of scene,
fade-on rate, etc.
SwitchLinc is not transmitting (will not control
a scene).
SwitchLinc is locked up.
LED is not visible and
or SwitchLinc is not
controlling the light.
SwitchLinc is unable to
brighten or dim other
modules.
Existing switch only has
two wires.
Difficulty setting scenes
with a maxi-controller.
SwitchLinc is not
receiving signals.
The load is buzzing
when on or dimmed.
SwitchLinc turns on, but
not off by PLC control.
The switch is getting
too warm to the touch.
If these solutions have been tried, the manual has been reviewed, and you still cannot resolve an issue you’re having with the SwitchLinc, please call our Technical
Support Dept. at 949-221-9200 or e-mail tech@smarthome.com.