How it Works
SILENT KNIGHT
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9800
User Manual
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SILENT KNIGHT 9800, 9500 User Manual

Content
Section 1 System Overview
1.1 Features .................................................................................................................................................... 1-1
Hardware: ...................................................................................................................................... 1-1
Software: ....................................................................................................................................... 1-2
1.3 Formats Compatible with the 9800 ..........................................................................................................1-3
1.6 Terminology .............................................................................................................................................1-5
1.7 What’s in the Box .................................................................................................................................... 1-6
1.8 How to Contact Silent Knight ..................................................................................................................1-6
..............................................................................................................................1-1
Section 2 Agency Requirements
2.1 Telephone Requirements ..........................................................................................................................2-1
2.2 FCC Warning ...........................................................................................................................................2-1
2.3 UL Requirements .....................................................................................................................................2-2
2.3.1 Hardware Requirements ...................................................................................................................2-2
2.3.2 Operational Requirements ................................................................................................................2-2
2.3.3 Programming Requirements ............................................................................................................. 2-3
............................................................................................................... 2-1
Section 3 Installation
3.1 Environmental specifications ...................................................................................................................3-1
3.4 Rack Mounting .........................................................................................................................................3-3
3.7 Telephone Line Connection .....................................................................................................................3-7
3.8 Parallel Printer Connection ......................................................................................................................3-7
3.8.1 Printer Cable Pin-Outs ................................................................................................... ... ..... ...........3-8
3.8.2 Com Ports 1 & 2 ............................................................................................................................... 3-9
3.8.3 Remote Alert Output .........................................................................................................................3-9
3.9 AC Power Cord Connection ..................................................................................................................3-10
3.9.1 Switching to a 230 VAC Power Supply .........................................................................................3-10
3.9.2 How to Verify Earth Ground .......................................................................................................... 3-12
3.10 Battery Connection ................................................................................................................................3-13
3.11 Automation Computer Connection ........................................................................................................3-14
3.11.1 Computer Port Baud Rate Selection ...............................................................................................3-14
.................................................................................................................................................3-1
151051 i
Section 4 Operation
4.1 Touchpad Function Buttons .....................................................................................................................4-1
4.2 Displays ....................................................................................................................................................4-3
4.2.1 LED Displays ....................................................................................................................................4-3
4.2.2 LCD Status Display ..........................................................................................................................4-3
4.3 Initial System Power Up ..........................................................................................................................4-6
4.4 Log On / Log Off ............................................................ .........................................................................4-7
4.4.1 Installer Profile .................................................................................................................................4-7
4.4.2 Operator Profile ................................................................................................................................ 4-7
4.4.3 Default User Codes .................................................. .........................................................................4-8
4.4.4 How to log on the system. ................................................................................................................4-8
4.4.5 How to log off the system. ................................................................................................................4-9
4.5 Modes of Operation ................................................... ..... .................................................................... ...4-10
4.5.1 Normal Mode ..................................................................................................................................4-10
4.5.2 Program Mode ............................. ...................................................................................................4-10
4.6 Main Menu ................................................ ..... ........................................................................................4-11
4.6.1 How to display the Main Menu ......................................................................................................4-11
4.6.2 How to Maneuver Through Main Menu .........................................................................................4-12
4.6.3 Call History ........................................ ..... ........................................................................................4-13
4.6.4 System History ................................................................................................................................4-13
4.6.5 System Info .....................................................................................................................................4-14
4.6.6 Set Time & Date ............................................................................................................................4-15
4.6.7 System Restart ................................................................................................................................ 4-16
4.6.8 Printer Menu ................................................. ...... ..... .......................................................................4-17
4.6.9 Program Menu ................................................................................................................................4-24
4.6.10 Diagnostics Menu ...........................................................................................................................4-24
4.7 Listen-In and Hang Up ...........................................................................................................................4-28
4.7.1 Manual (Common) Listen-In Operation .........................................................................................4-28
4.7.2 PBX Operation ................................................................................................................................4-29
4.8 Testing the System ................................................................................................................................. 4-29
.....................................................................................................................................................4-1
4.2.2.1 Adjusting LCD Contrast ........................................................................................................4-4
4.2.2.2 LCD Abbreviations ................................................................................................................4-5
4.5.1.1 Manual Operation ................................................................................................................4-10
How to Manually Acknowledge Calls: ....................................................................................... 4-10
4.5.1.2 Automatic Operation ............................................................................................................4-10
4.5.1.3 Log Only ..............................................................................................................................4-10
4.6.8.1 Print Report .......................................................................................................................... 4-18
How to Print Call History ............................................................................................................4-18
How to Print System History ......................................................................................................4-19
How to Print System Configuration ............................................................................................4-20
How to Print a Test Page .............................................................................................................4-21
4.6.8.2 Edit Event Format ....................................................................................................... ...... ...4-21
4.6.8.3 Configure Printer ................................ ...... ......................................................................... ...4-23
4.6.10.1 Phantom Menu .....................................................................................................................4-25
4.6.10.2 Message Que ........................................................................................................................ 4-26
4.6.10.3 Event Log .............................................................................................................................4-26
4.6.10.4 Format .................................................................................................................................. 4-27
4.6.10.5 LC Debug Mode ...................................................................................................................4-27
151051 ii
Section 5 Programming
5.1 How to Enter Program Mode ................................................................................................................... 5-1
5.1.1 Programming Fields ..........................................................................................................................5-1
5.1.2 How to Maneuver Around in Program Mode ...................................................................................5-2
5.3.1 Operation Mode ................................................................................................................................5-7
5.3.1.1 How to change the operation mode ........................................................................................5-8
5.3.2 Display Options ................................................................................................................................ 5-9
5.3.2.1 How to Change Language Display ......................................................................................5-10
5.3.2.2 How to Change Time Format Display .................................................................................5-10
5.3.2.3 How to Change Date Format Display .................................................................................. 5-11
5.3.2.4 How to Turn “On” or “Off” Daylight Savings. ...................................................................5-11
5.3.2.5 How to Edit ITI Options ......................................................................................................5-12
5.3.2.6 How to Set Sorted Events ....................................................................................................5-13
5.3.2.7 How to Set Hold Last Event ................................................................................................5-13
5.3.3 Communications ............................................................................................................................. 5-14
5.3.3.1 How to Set Up Port Function ............................................................................................... 5-18
5.3.3.2 How to set Com Port 1 Parameters ...................................................................................... 5-18
5.3.3.3 How to Set Com Port 2 Parameters .....................................................................................5-19
5.3.3.4 How to Edit Init String (Com 1, Com 2, and Parallel Port) ................................................. 5-20
To clear an init string: .................................................................................................................5-21
5.3.3.5 How to Set Automation Communication ............................................................................. 5-21
How to Set the Format ................................................................................................................5-21
How Enable or Disable Hex Mode .............................................................................................5-22
How Enable or Disable Heartbeat ...............................................................................................5-22
Time (Period of Heartbeat) ................................................... ...... ................................................5-23
Ack Time (Acknowledge Time) ................................................................................................. 5-24
ITI Options (Only Visible if ITI Gen or ITIComp Formats are Chosen) ...................................5-25
Log Recs (For ITI Formats): .......................................................................................................5-26
XID (Extended ID for ITI Panels): .............................................................................................5-26
SupCh (Supervisory Character): ....................................................... ..... .................................... .5-26
NoData (No Data Character for Log Record): ............................................................................5-26
5.3.3.6 How to Configure the On-board Annunciator Outputs ........................................................5-27
5.3.3.7 How to Configure the Auxiliary Relay Outputs ..................................................................5-28
5.3.4 System Options ...............................................................................................................................5-29
5.3.4.1 How to Change Backup Battery Setting ..............................................................................5-30
To Exit: ........................................................................................................................................5-30
5.3.4.2 How to Set the Receiver ID Number ...................................................................................5-30
To Exit: ........................................................................................................................................5-30
5.3.4.3 How to Set the Normal State of the Auxiliary Relay Contact .............................................5-31
To Exit: ........................................................................................................................................5-31
5.3.5 Message Queue Options .................................................................................................................5-31
5.3.5.1 Set the Message Queue Warning On level ...........................................................................5-32
To Exit: ........................................................................................................................................5-32
5.3.5.2 Set the Message Queue Warning Off Level .........................................................................5-32
To Exit: ........................................................................................................................................5-32
5.3.5.3 Set the maximum Buffer Limit ............................................................................................5-33
To Exit: ........................................................................................................................................5-33
5.4 Line Card Menu .....................................................................................................................................5-33
......................................................................................................................................... 5-1
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5.4.1 Add Line Card ................................................................................................................................5-37
5.4.2 Edit Line Card ..................................................... ..... ...... .................................................................5-37
5.4.2.1 Handshake Sequence ............................................................................................................5-39
To Change the Handshake Sequence Number: ...........................................................................5-40
To Change the Format Group: ....................................................................................................5-40
To Change the Handshake Delay Time: ..................................................................................... 5-41
To Change the Handshake Duration Time: .................................................................................5-41
To Change the Maximum Handshake Wait Time: ......................................................................5-42
To Change the Acknowledgment Tone Duration Time: .............................................................5-42
5.4.2.2 Line Options .........................................................................................................................5-43
How to Set the Line Card for a Direct Line (Dedicated Line): ...................................................5-43
To Change the Number of Rings Follow These Steps: ...............................................................5-44
To Change the Ring On Time: ....................................................................................................5-44
To Change the Ring Off Time: ...................................................................................................5-45
To Change the Ring Threshold Voltage: ..................................................................................... 5-45
To Change the Phone Line Sample Rate: .................................................................................... 5-46
5.4.2.3 Listen-In ............................................................................................................................... 5-47
To Change the Listen Mode: .......................................................................................................5-47
To Change the PBX String: .........................................................................................................5-48
To Change the Listen-In Timeout: ..............................................................................................5-49
To Edit the Listen-In accounts Lists: ..........................................................................................5-49
To Add a Listen In Account ........................................................................................................5-50
To Edit a Listen In Account ........................................................................................................5-50
To Clear a Listen In Account ......................................................................................................5-50
5.4.2.4 Trap List ...............................................................................................................................5-51
To Add a Trap Account ...............................................................................................................5-51
To Edit a Trap Account ...............................................................................................................5-51
To Clear a Trap Account .............................................................................................................5-52
5.4.2.5 Misc. Line Opt. ....................................................................................................................5-53
To Change the Echo Suppress Setting: .......................................................................................5-53
How to Set Caller ID ...................................................................................................................5-54
To Change the Billing Delay Setting: .........................................................................................5-54
To Change the Hunt Group: ........................................................................................................ 5-55
5.4.2.6 ITI Options Menu .................................................................................................................5-55
ITI SCode Menu: .........................................................................................................................5-57
To Set Date/Time Flag: ...............................................................................................................5-59
To Enable or Disable ITI 300 Baud Negotiation: .......................................................................5-59
5.4.3 Copy Line Cards .............................................................................................................................5-59
5.4.3.1 To Program the Default Settings Into a Line Card ..............................................................5-59
5.4.3.2 Copy the Programming of an Existing Line Card to Another .............................................5-60
5.4.4 Clear Line Card ...............................................................................................................................5-61
To Clear or Delete a Line Card Form the Receiver Follow These Steps: ...................................5-61
5.4.5 View Line Cards .............................................................................................................................5-62
5.5 User List .................................................................................................................................................5-63
5.5.1 Adding a User ......................................... ...... ...... ......................................................................... ...5-64
5.5.2 Editing a User .................................................................................................................................5-65
5.5.3 Clearing a User Out of the Receiver ............................................................................................... 5-67
Section 6 Compatible Reporting Formats
6.1 Formats By Communication Group. ........................................................................................................6-1
151051 iv
.....................................................................................6-1
Section 7 Troubleshooting
7.1 Error Messages ......................................................................................................................... ................7-1
7.2 Troubleshooting Process ..........................................................................................................................7-5
7.2.1 Removing the Power Supply/Mother Board Assembly ....................................................................7-6
7.2.2 Replacing the Mother Board/Power Supply Assembly ....................................................................7-7
7.3 Safe Mode ................................................................................................................................................7-7
7.4 Updating the Receiver Software ..............................................................................................................7-8
................................................................................................................................7-1
Section 8 Automation Communication Formats
8.1 Introduction .............................................................................................................................................. 8-1
8.1.1 Conventions Observed In This Section ............................................................................................ 8-1
8.2 Silent Knight 9000 Protocol .....................................................................................................................8-2
8.2.1 Data String Description And Special Characters ..............................................................................8-2
8.2.2 Calls From Panels .............................................................................................................................8-4
8.2.3 Long Calls .................................... .....................................................................................................8-5
8.2.4 Bad Data ...........................................................................................................................................8-5
8.2.5 Good Data with Bad Data .................................................................................................................8-5
8.2.6 Validation Byte (V-Byte) ..................................................................................................................8-6
8.2.7 System Messages ..............................................................................................................................8-6
8.2.8 Communication from a Computer to the 9800 .................................................................................8-7
8.2.8.1 ACKing And NACKing Data ................................................................................................8-7
8.2.8.2 Link Test ................................................................................................................................8-8
8.3.1 Data String Description And Special Characters ..............................................................................8-9
8.3.2 Basic Message Format ....................................................................................................................8-11
8.3.3 Modifier Codes ...............................................................................................................................8-12
8.3.4 Long Calls .................................... ...................................................................................................8-13
8.3.5 System Status Messages .................................................................................................................8-14
8.3.6 Heart Beat .......................................................................................................................................8-15
8.3.7 Communication from a Computer to the 9800 ...............................................................................8-16
8.3.7.1 ACKing and NACKing Data ...............................................................................................8-16
8.3.7.2 Link Test ..............................................................................................................................8-17
8.4 ITI Generic Computer Format ............................. ......................................................................... ......... 8-18
8.4.1 Convention Used In This Section ...................................................................................................8-18
8.4.2 Report Record .................................................................................................................................8-18
8.4.2.1 Control Panel Type and Zone Attribution Byte ................................................................... 8-19
8.4.2.2 Extended Panel ID Codes ....................................................................................................8-20
8.4.2.3 Alarm Codes ...................................... ...... ..... .......................................................................8-21
8.4.3 Log Record .....................................................................................................................................8-22
8.4.4 Test Record .....................................................................................................................................8-22
8.4.5 OKAY Record ................................................................................................................................ 8-23
8.4.6 ACKing and NACKing Data ..........................................................................................................8-23
8.5 ITI Computer Interface Format ..............................................................................................................8-24
8.5.1 Convention Used In This Section ...................................................................................................8-24
8.5.2 General Record Structure ................................................................................................................8-24
8.5.3 Report Record .................................................................................................................................8-25
8.5.3.1 Information Field Identifiers ................................................................................................8-27
..................................................................8-1
151051 v
8.5.3.2 Panel Type Characters .........................................................................................................8-28
8.5.3.3 Condition Codes ................................................................................................................... 8-29
8.5.4 Test Record .....................................................................................................................................8-29
8.5.5 Supervisory Record .........................................................................................................................8-30
8.5.6 Log Records ....................................................................................................................................8-30
8.5.7 Checksum/Control Field ................................................................................................................. 8-31
8.6 SIA 2000 ................................................................................................................................................ 8-31
8.7 SK EXP (Silent Knight Expanded) ........................................................................................................8-32
8.7.1 SKE Header Block ..........................................................................................................................8-32
Example: ......................................................................................................................................8-32
8.7.2 Call Message Block ....................................................... .................................................................8-33
Example: ......................................................................................................................................8-33
8.7.2.1 Dialer Format .......................................................................................................................8-34
8.7.2.2 Panel Data ............................................................................................................................8-35
Example: ......................................................................................................................................8-36
8.7.2.3 Listen-in Indicator .............................. ...................................................................... ... ......... 8-37
Example: ......................................................................................................................................8-37
8.7.2.4 Trap Account Indicator ........................................................................................................8-38
Example: ......................................................................................................................................8-38
8.7.2.5 Long Call Indicator ....................................... .......................................................................8-38
8.7.2.6 Bad Data Field Indicator ......................................................................................................8-39
Example: ......................................................................................................................................8-39
8.7.3 System Message Block ...................................................................................................................8-39
Example: ......................................................................................................................................8-39
8.7.3.1 System Messages .................................................................................................................8-41
8.7.4 Heart Beat Message Block ..............................................................................................................8-42
Example: ......................................................................................................................................8-42
8.7.5 Validation Byte (V-Byte) ................................................................................................................8-42
8.7.6 ACKing and NACKing Data ..........................................................................................................8-43
8.7.7 Commands Initiated by the Automation Computer ........................................................................8-44
8.7.7.1 Remote Log-on/Log-off ....................................................................................................... 8-45
To Log-in: ...................................................................................................................................8-45
To Log-off: ..................................................................................................................................8-46
8.7.7.2 Force Hang-up Request ........................................................................................................ 8-46
To Force Hang-up: ......................................................................................................................8-46
8.7.7.3 Add or Delete a Listen-in Account ......................................................................................8-47
To Add a Listen-in Account: ....................................................................................................... 8-47
To Delete a Listen-in Account: ...................................................................................................8-47
8.7.7.4 Common Listen-in Extend/End Request .............................................................................. 8-48
To Extend Listen-in: ....................................................................................................................8-48
To End a Listen-in Session: ........................................................................................................8-48
8.7.7.5 PBX Listen-in String ............................................................................................................ 8-49
To Create or Edit PBX String: ....................................................................................................8-49
8.7.7.6 Add or Delete a Trap Account .............................................................................................8-50
To Add a Trap Account: ..............................................................................................................8-50
To Delete a Trap Account: .......................................................................................................... 8-50
8.7.7.7 Link Test Request ................................................................................................................8-51
8.8 US ASCII Character Code .....................................................................................................................8-51
Appendix A Programming Quick Chart
Index
151051 vi
.........................................................................................................................................................Index-1
..................................................................................................A-1
List of Tables
Section 1 System Overview
1.1 Features .................................................................................................................................................... 1-1
Table 1-1: Optional Accessories for the 9800 receiver ............................................................................... 1-2
1.3 Formats Compatible with the 9800 ..........................................................................................................1-3
Table 1-2: Formats compatible with the 9800 ..................................... ...... ..................................................1-3
Table 1-3: 9800 and SIA Levels I-III comparison ......................................................................................1-4
1.6 Terminology .............................................................................................................................................1-5
1.7 What’s in the Box .................................................................................................................................... 1-6
1.8 How to Contact Silent Knight ..................................................................................................................1-6
.....................................................................................................................................1-1
Section 2 Agency Requirements
2.1 Telephone Requirements ..........................................................................................................................2-1
2.2 FCC Warning ...........................................................................................................................................2-1
2.3 UL Requirements .....................................................................................................................................2-2
........................................................................................................................2-1
Section 3 Installation
3.1 Environmental specifications ...................................................................................................................3-1
3.4 Rack Mounting .........................................................................................................................................3-3
3.7 Telephone Line Connection .....................................................................................................................3-7
3.8 Parallel Printer Connection ......................................................................................................................3-7
Table 3-1: External Printer Cable Pin Description ......................................................................................3-8
3.9 AC Power Cord Connection ..................................................................................................................3-10
3.10 Battery Connection ................................................................................................................................3-13
3.11 Automation Computer Connection ........................................................................................................3-14
......................................................................................................................................................3-1
151018 vii
Model 9800 Central Station Receiver Installation/Operation Manual
Section 4 Operation
4.1 Touchpad Function Buttons .....................................................................................................................4-1
Table 4-1: Touchpad Buttons Description .................................................................................................. 4-2
4.2 Displays ....................................................................................................................................................4-3
Table 4-2: LED Description ........................................................................................................................4-3
Table 4-3: LCD and Printer Abbreviations .................................................................................................4-5
4.3 Initial System Power Up ..........................................................................................................................4-6
4.4 Log On / Log Off ............................................................ .........................................................................4-7
Table 4-4: Main Menu Option Items by Profile ..........................................................................................4-7
Table 4-5: Default User Codes ....................................................................................................................4-8
4.5 Modes of Operation ................................................... ..... .................................................................... ...4-10
4.6 Main Menu ................................................ ..... ........................................................................................4-11
Table 4-6: Printer Menu Choices ..............................................................................................................4-17
Table 4-7: Event Format Choices and Meaning ........................................................................................4-22
Table 4-8: Phantom Signals Formats List .................................................................................................4-25
4.7 Listen-In and Hang Up ...........................................................................................................................4-28
4.8 Testing the System ................................................................................................................................. 4-29
.........................................................................................................................................................4-1
Section 5 Programming
5.1 How to Enter Program Mode ................................................................................................................... 5-1
Table 5-1: Types of Programming Fields ....................................................................................................5-1
Table 5-2: General Options Items and Description .....................................................................................5-4
Table 5-3: Operation Mode Choices and Descriptions ...............................................................................5-7
Table 5-4: Display Options and Descriptions .............................................................................................5-9
Table 5-5: Communications Options and Description ..............................................................................5-14
Table 5-6: Initialization String Characters ................................................................................................ 5-20
Table 5-7: ITI Automation Format Options ..............................................................................................5-25
Table 5-8: On-board Annunciator and Auxiliary Relay Options ..............................................................5-27
Table 5-9: System Options ........................................................................................................................5-29
5.4 Line Card Menu .....................................................................................................................................5-33
Table 5-10: Line Card Menu Options .......................................................................................................5-34
Table 5-11: Edit Line Card List Items and Description ............................................................................ 5-38
Table 5-12: Valid Programmable String Characters ................................................................................. 5-48
Table 5-13: Account Characters ................................................................................................................ 5-50
Table 5-14: ITI Options Menu Items ........................................................................................................5-56
Table 5-15: ITI SCode (Security Code) Options .......................................................................................5-58
5.5 User List .................................................................................................................................................5-63
Table 5-16: User List Menu Items and Steps ............................................................................................5-63
Table 5-17: Available Characters ..............................................................................................................5-64
...............................................................................................................................................5-1
viii 151018
List of Tables
Section 6 Compatible Reporting Formats
6.1 Formats By Communication Group. ........................................................................................................6-1
Table 6-1: Formats compatible with the 9800 ..................................... ...... ..................................................6-1
Table 6-2: Formats By Report Number ............................................... ........................................................6-3
.................................................................................................6-1
Section 7 Troubleshooting
7.1 Error Messages ......................................................................................................................... ................7-1
Table 7-1: Error Messages .......................................................................................................................... 7-1
7.2 Troubleshooting Process ..........................................................................................................................7-5
7.3 Safe Mode ................................................................................................................................................7-7
7.4 Updating the Receiver Software ..............................................................................................................7-8
....................................................................................................................................... 7-1
Section 8 Automation Communication Formats
8.1 Introduction .............................................................................................................................................. 8-1
8.2 Silent Knight 9000 Protocol .....................................................................................................................8-2
Table 8-1: Data String Description ............................................................................................................. 8-2
Table 8-2: Special Characters Used in the Protocol ....................................................................................8-3
Table 8-3: System Messages .......................................................................................................................8-7
Table 8-4: Data String Description ............................................................................................................. 8-9
Table 8-5: Special Characters .................................................................................................................... 8-10
Table 8-6: Modifier Codes Used With The 9800 ......................................................................................8-12
Table 8-7System Status Messages ............................................................................................................8-15
8.4 ITI Generic Computer Format ............................. ......................................................................... ......... 8-18
Table 8-8: Number and ITI Digit Equivalent ............................................................................................8-18
Table 8-9: Report Record Components .....................................................................................................8-18
Table 8-10: Upper Nibble Description ......................................................................................................8-19
Table 8-11: Lower Nibble Description ...................................................................................................... 8-19
Table 8-12: Extended Panel ID Codes (XID) ........................................................................................... 8-20
Table 8-13: Alarm Code and Description .................................................................................................8-21
Table 8-14: Log Record Components and Description .............................................................................8-22
Table 8-15: Test Record Components and Description ............................................................................8-22
Table 8-16: Okay Record Components and Description ........................................................................... 8-23
8.5 ITI Computer Interface Format ..............................................................................................................8-24
Table 8-17: Number and ITI Digit Equivalent .......................................................................................... 8-24
Table 8-18: Type of Record Identifiers .....................................................................................................8-24
Table 8-19: Record Components ...............................................................................................................8-25
Table 8-20: Report Record Components and Description ........................................................................8-26
Table 8-21: Information Field Identifiers ..................................................................................................8-27
Table 8-22: Panel Type Characters ...........................................................................................................8-28
Table 8-23: Panel Type Characters (Continued) ....................................................................................... 8-28
Table 8-24: C ondition Codes and Descriptions ........................................................................................8-29
.................................................................................8-1
151018 ix
Model 9800 Central Station Receiver Installation/Operation Manual
Table 8-25: C ondition Codes and Descriptions ........................................................................................8-29
Table 8-26: Test Record Information Fields and Descriptions .................................................................8-29
Table 8-27: Log Record Information Fields And Descriptions ................................................................8-30
8.6 SIA 2000 ................................................................................................................................................ 8-31
Table 8-28: Checksum Verification Process .............................................................................................8-31
8.7 SK EXP (Silent Knight Expanded) ........................................................................................................8-32
Table 8-29: SKE Header Block Components Description ......................................... ..... ...... ....................8-32
Table 8-30: Call Message Components and Description .......................................................................... 8-33
Table 8-31: Dialer Format Types By Code ...............................................................................................8-34
Table 8-32: Panel Data Identifiers and Descriptions ................................................................................. 8-35
Table 8-33: Call Message Components .....................................................................................................8-36
Table 8-34: Call Message With Listen-in Data .........................................................................................8-37
Table 8-35: Trap Account Indicator Components .....................................................................................8-38
Table 8-36: Bad Data Field Indicator Components ................................................................................... 8-39
Table 8-37: System Message Components ...............................................................................................8-40
Table 8-38: System Messages ...................................................................................................................8-41
Table 8-39: Link Test Components ...........................................................................................................8-42
Table 8-40: R esponse Messages by the 9800 Receiver ............................................................................8-44
Table 8-41: Command Requests by Identifiers ......................................................................................... 8-45
Table 8-42: Log-in Request Components .................................................................................................8-45
Table 8-43: Log-off Request Components ................................................................................................8-46
Table 8-44: Force Hang-Up Request Components ...................................................................................8-46
Table 8-45: Add Listen-in Account Request Components .......................................................................8-47
Table 8-46: Delete a Listen-in Account Request Components .................................................................8-47
Table 8-47: Extend Listen-in Period Request Components ...................................................................... 8-48
Table 8-48: Extend Listen-in Period Request Components ...................................................................... 8-48
Table 8-49: Delete a Listen-in Account Request Components .................................................................8-49
Table 8-50: Add Listen-in Account Request Components .......................................................................8-50
Table 8-51: Delete a Listen-in Account Request Components .................................................................8-50
8.8 US ASCII Character Code .....................................................................................................................8-51
Table 8-52: US ASCII Character Code .....................................................................................................8-51
Appendix A Programming Quick Chart
Table A-1: Programming Quick Chart ....................................................................................................... A-1
Index
.........................................................................................................................................................Index-1
..................................................................................................A-1
x 151018
Section 1 System Overview
This manual describes installation, operation, and programming of the Model 9800 Central Station Receiver. The 9800 can be used as a desk-top receiver, however it must be rack­mounted for UL listed installations. This section will list features, optional accessories, compatible formats, and SIA options supported. This section also contains conventions held throughout the manual, terminology relevant to this product, and other information.
1.1 Features
Hardware:
• Supports both 120 and 240 VAC installations at 60 and 50Hz operation.
• External annunciation with auxiliary Form C dry contact relay. (Programmable)
• On-board PZT alert. (Programmable.)
• 1 parallel port.
• 2 serial ports.
• 2 rear SBUS connectors.
• Modular configuration for easy replacement and repair.
• 4 line LCD Display with 20 characters for each line.
• On-board touchpad for manual operation and programming.
• LEDs to indicate system operations.
• Rack mountable design.
• One line card will communicate with all supported formats.
• Supports up to 12 line cards which operate independent of each other.
• Line card parameters are stored on the MCPU for faster removal and replacement.
• Line cards support Caller ID and Caller Name Delivery.
• Line cards are individually programmable for format priority and ring parameters.
• Line cards support direct connect phone lines monitoring.
151018 1-1
Model 9800 Central Station Receiver Installation/Operation Manual
Software:
• Programmable display options for time and date information.
• View or print the history information by priority or by call or by event.
• Two user profiles to control user access to the receiver.
• Supports up to 40 users.
• Listen-in and trap accounts support wild card variables. Up to 20 accounts available per line card. (20 for listen-in and 20 for trap accounts.)
• Listen-in selectable for direct, hook flash, or PBX phone system.
• Programmable port configuration for automation, printer and backup support.
• 500 event history buffer.
1.2 Optional Accessories
The following accessories for the Model 9800 receiver are available from Silent Knight Sales Department unless otherwise indicated. You can contact Silent Knight Sales Department by phone or by mail. The Sales Department’s toll free and local numbers are 800-446-6444 and 612-493-6435. Our mailing address is 7550 Meridian Circle, Maple Grove, MN 55369-4927.
Table 1-1: Optional Accessories for the 9800 receiver
Silent Knight
Item
Line card 9810 The line card monitors the phone line, detects ring and processes
Backup battery 6712 (See Section
Printer cable Not available from
Rack-mounting cabinet
Blank filler panels Not available from
Parallel printer SK320 Silent Knight Model 9 800 receiver requires the SK320 parall el
Model Number (if
applicable)
3.10 for installation.)
Silent Knight Not available from
Silent Knight
Silent Knight
Description/Comments
the message from the communi cating panel. A 12VDC 7ah battery which will provide a minimum 4 hours of
backup power during an AC power loss. (See Section 2.3.2 for UL backup power requirements.)
A standard 25-pin cable used to connect the 9800 rec eiver to an external parallel printer.
Used to rack mount the 9800 recei ver as required by UL. (See Section 2.3.1 for specifica ti ons and vendor information.)
Used to fill up any unused cab inet spaces as required by UL.
printer to generate a hardcopy of report history.
1-2 151018
System Overview
1.3 Formats Compatible with the 9800
The 9800 receiver is compatible with all Silent Knight UL listed communicators. Table 1-2 shows the formats that the 9800 receiver can decode and the handshake frequency
groups which accommodate that format (see Section 5.4 for line card programming). Each line card can decode every format listed below. Setting the handshake order only prioritizes the type of communication done by each line card. Section 6 of this manual describes the formats in greater detail.
Table 1-2: Formats compatible with the 9800
Format Name Handshake
BFSK 1400 or 2300 Hz SK FSK, FSK 0, FSK 80 1400 or 2300 Hz SK FSK 1, FSK 1, FSK 81 1400 or 2300 Hz FSK II, FSK 86 1400 Hz SK 4+2 1400 Hz SK 3+1/3+1 Extended 1400 or 2300 Hz Sescoa 3+1/Franklin 3+1 2300 Hz Radionics 3+1 Che c ksum 1400 or 2300 Hz 4+1 Extended 1400 or 2300 Hz FBI 4+3+1 1400 or 2300 Hz SX-III, SX-IVA 2225 Hz SX-IVB 2225 Hz ITI SX-V 2225 Hz ITI Commander 2225 Hz ITI RF Commander, Harbor Gard 2225 Hz ITI Commander 2000, LifeGard 2225 Hz ITI CareTaker+, SecurityPro 4000 2225 Hz ITI UltraGard 2225 Hz SIA DCS 2225 Hz SIA 2000 (pending approval) 2225 Hz Ademco Contact I D 1400 and 2300 Hz Ademco Super Fast 1400 and 2300 Hz Acron Touch Tone 1400 and 2300 Hz Ademco Express 1400 and 2300 Hz DTMF 4+2 1400 and 2300 Hz
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Model 9800 Central Station Receiver Installation/Operation Manual
1.4 9800 Supported SIA Digital I-III Levels
Table 1-3 compares the 9800 receiver to SIA Digital Compatibility Levels I, II, and III and indicates which of them we comply with.
Table 1-3: 9800 and SIA Levels I-III comparison
9800 Function/Capability Transmitter Receiver
Support Tonal Acknowledgments required required
Support N blocks with Zone Numbers Only required required
Support single Account Block per Call required required
Support O Blocks (optional) required
Level I
Level II
Support X Blocks (optional) required
Support 300 Baud (Fast) (optional) required
Support Configuration Block required required Support Data Acknowledgments required required Support Modifier codes id, da and ti. (optional) required
Support Multiple Account Blocks per Call (optional) required
Support E Blocks (optional) required
Support Data Codes with Units Numbers (optional) required
Level III
Support RECEIVER call out and Access Passcode required required Support Reverse Channel C Blocks required required Support Reverse Channel P Blocks required (optional) Support Reverse Channel A Blocks (optional) required Support Dynami c block and Group Sizes (optional) required
Support Listen-in (optional) required
Support A Blocks to RECEIVER (optional) required Support V-Channel communication (optional) (optional)
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System Overview
1.5 How to Use this Manual
This manual contains information on how to install, operate and program the 9800 receiver. Silent Knight strongly suggests that the manual be reviewed in its entirety to become familiar with procedures and parameters of the product. Once you are familiar with the product, the manual can be used as a reference document.
The manual uses the following conventions:
• A small graphic of each touchpad button is used to represent which touchpad key is to be pressed for a given operation. For example, an up-arrow would be shown as:
• /&'GLVSOD\ This typeface represents messages that appear on the LCD.
• +] This typeface represents an editable field that appears on the LCD.
• Pages of the manual are numbered by section. For example, a page numbered as “5-1” is Page 1 of Section 5.
• When this manual refers to defau lt se ttin gs, it m eans programmable options set at the fac­tory. Any programming after the receiver is powered up will change these setting.
1.6 Terminology
This section lists terminology that is specific to this product and their meaning.
Term Meaning
Communication Group Silent Knight has separated the different types of communication by
handshake type. These handshake types can be assigned in a numbered order. (See Section 6 for more details.)
Listen-in Listen-in is the ability to listen in to what is happening real-time from the
central station to a remote location. This can help th e central station op erator
determine if he or she should dispatch for a particular alarm situation. PZT PZT is an abbreviation for a piezo alert sounder. PIN An abbreviation for Personal Identification Number. PINs are used to log in
and out of the receiver. SBUS Serial Bus interface to connect a 9800 receiver to 9810 Line cards and the
LCD display. MCPU Master Central Processing Unit. Main Menu The main menu will be displayed as either
2SHUDWRU 0HQX!
menu.
. However, this manual will refer to them as the main
,QVWDOOHU 0HQX!
or
ACK Stands for acknowledgment. NACK Stands for no acknowledgment.
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Model 9800 Central Station Receiver Installation/Operation Manual
1.7 What’s in the Box
This section contains a list of the parts that are shipped with the 9800 receiver and a brief description of their intended use.
Item Quantity P/N Description
Battery/Alert Relay Wiring Harness 1 130393
9800 Installation/Operation Manual
Central Station Receiver 1 9800 The central station receiver assembly. Line Card 1 9810 Line card for land lines. Strain Relief Tie Wrap
Receiver Mounting Screws
Telephone Cord 1 130071 A 7 foot long telephone cable with RJ-11 connectors. Power Cable
1 15101 8
1 120101
4 119593
1 119229
Wiring harness used to connect the 9800 receiver to a backup battery. It also provides a normally open or normally closed output for an alert sounder.
A manual covering installation and operation information related to the 9800 receiver.
Tie wra p used as a str ain relief on th e phone cord . See Figure 3-3 for location of strain relief tabs.
#10-32 x 3/8 flat head screws used to mount the receiver to a UL listed rack. (See Section 3.4 for rack mounting instructions.)
AC power cable used to connect the 9800 receiver to an AC wall plug.
1.8 How to Contact Silent Knight
If you have a question or encounter a problem not covered in this manual, contact Silent Knight Technical Support at 800-328-0103 (or 612-493-6455). To order parts, contact Silent Knight Sales at 800-446-6444 (or 612-493-6435).
1-6 151018
Section 2 Agency Requirements
2.1 Telephon e R eq uir e me nts
If requested by the telephone company, the following information must be provided before connecting this device to the phone lines:
A. Manufacturer: Silent Knight B. Model Number: 9800 C. FCC Registration N umber: AC6USA-3151 9-AL-E D. Type of jack (to be installed by the tele-
phone company): Ringer equivalence: 0.1B
This device may not be connected directly to coin telephones or party line services. This device cannot be adjusted or repaired in the field. In case of trouble with the device,
notify the installing company or Silent Knight for an RMA and then return it to:
RJ31X
Silent Knight Security Systems 7550 Meridian Circle Maple Grove, MN 55369-4927 800-328-0103 or 612-493-6455
The telephone company may make changes in its facilities, equipment, or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice to allow you to make the necessary modifications to maintain uninterrupted service.
2.2 FCC Warning
This device complies with FCC Rules Part 68. This device has been verified to comply with FCC Rules Part 15. Operation is subject to the
two following conditions: (1) This device may not cause radio interference, and (2) This device must accept any interference received including interference that may cause undesired operation.
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Model 9800 Central Station Receiver Installation/Operation Manual
2.3 UL Requirements
Follow the procedures outlined in the sections below for listing as an NFPA 72 Central Station Service installation. The 9800 is also suitable for household and commercial burglary service. Note that installation regulations are subject to the jurisdiction of a local authority.
2.3.1 Hardware Requirements
See Figure 3-4 and Figure 3-5 (Section 3) for diagrams of a suggested installation.
1. A second 9800 must be installed as a backup in case the primary 9800 fails. The backup system must be able to take over within 30 seconds. (Note: This requirement does not apply to burglary-only installations.)
2. The 9800 must be housed in a UL listed for fire protective signaling use, metal rack­mounting cabinet. A recommended enclosure is a listed control unit accessories system cabinet, manufactured by Atlas/Soundelier, (The series, WA200, intended for 19-inch rack mount panels, can be used.) A taller cabinet could be used to house additional units.
3. Any unused front panel rack space must be filled with blank panels so that all wiring remains enclosed.
4. The external conduit must exit through the knockouts in the cabinet or go directly through the floor.
2.3.2 Operational Requirements
1. The transmitters reporting to the 9800 must be UL Listed DACTs (digital alarm communi­cator transmitters).
2. The central station must provide a minimum of 24 hours of backup power within 30 seconds of a AC power loss. The backup must either be in the form of a UL listed UPS or electrical generator.
3. If the 9800 is not automated, the central station operator must check for the 24 hour test signals from the communicators. (Note: This requirement does not apply to burglary-only installations.)
4. The connection between the 9800 and the UL listed computer should be according to the pin configuration for Com port 1 as shown in Section 3.11, Figure 3-15 and Figure 3-16, of this manual.
5. If a computer is used, the computer and its accessories must be installed in the same room as the receiver.
6. If the listen-in feature is used the receiver must mee t the l oading re quirements spe cified in NFPA 72 paragraph A-4-5.3.2.2.2.3. Additional line cards can be installed to meet this requirement, however, the additional line cards can not be programmed for listen-in. Any line card used for Listen-In must not be counted in the hunt group calculations.
2-2 151018
Agency Requirements
2.3.3 Programming Requirements
In a UL listed installation, the Model 9800 receiver must be programmed according to the following procedure:
• Do NOT use the alarm output relay in UL installations.
• Each log-on code must have at least four digits.
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Model 9800 Central Station Receiver Installation/Operation Manual
2-4 151018
Section 3 Installation
This section contains information necessary to install a 9800 Central Station Receiver.
IMPORTANT:
Do not connect power to the system until you have read these instructions carefully.
3.1 Environmental specifications
• Temperature range is 32º to 120º F.
• Indoor use only.
• 85 percent non-condensing humidity.
• Non-corrosive environment.
3.2 Electrical Specifications
Line Voltage:
Fuse: 2.5A Slow Blow Backup Battery Connection:
Note:
does not provide standby time required by UL and NFPA standards. A UPS (listed for Protective Signaling Use) must be utilized when standby power is required. See 5.3.4 for details on backup battery configuration.
Auxiliary Relay:
A 12 VDC battery
Input 10.2 to 14.0 VDC 3 Amp Max. Output 13.65 VDC 1 Amp charging current
120VAC ± 10% 60Hz, 100VA 240VAC ± 10% 50Hz, 100VA
2.5 Amp @ 48VDC Resistive Power Limited
2.5 Amp @ 48VAC Resistive Power Limited
151018 3-1
Model 9800 Central Station Receiver Installation/Operation Manual
3.3 Overview
The 9800 is assembled at the factory. One line card is shipped with the 9800 receiver. Follow the procedures described in Section 3.5 to install additional line cards.
Face Plate Screws
Figure 3-1 Model 9800 Front View
Main
Power Switch
Phone Line Connector
Inserted Line Card
Line Card Guides
Phone Line Slots
Figure 3-2 Model 9800 Front View Without Front Plate Attached
AC Power Cord Connector
Fuse
Remote Relay/ Battery Connector
Phone Line Slots
Phone Line Strain Relief Tie Wrap Holders
SBUS Connectors
Serial Ports
Parallel Printer Port
Figure 3-3 Model 9800 Rear View
3-2 151018
3.4 Rack Mounting
This diagram shows how to mount the model 9800 in a UL listed rack enclosure.
Receiver Mounting Screws (Flat Head supplied with receiver)
Installation
Model 9800 Receiver
Back-Up Model 9800 Receiver (Shown With Face Plate Removed)
Figure 3-4 Rack Mount Enclosure, Front View
Note: All wiring that exits cabinet must be in electrical conduit.
Blank (Filler) Panels
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Model 9800 Central Station Receiver Installation/Operation Manual
Power/Non-power limited and High/low Voltage Wiring Lines Must be Separated by 1/4” Spacing
Model 9800 Receiver
Model 9800 (Backup)
Power limited wires for SBUS and Com ports. Tie wrap wire to the enclosure
Low Voltage
Power Limited
Shelf or Support Bracket (Under Each Unit)
Incoming Telephone Lines
Rear Cabinet Door (Not Shown)
Figure 3-5 Rack Mount Enclosure, Rear View
Tie-wrap groups of wires to the enclosure
Listed Receptacle (Rated 15A 125VAC)
Incoming Line Power 120VAC, 60Hz
Note: All wiring that exits cabinet must be in electrical conduit.
3-4 151018
Installation
3.5 Line Card Installation
Caution:
To reduce the risk of electrical shock and damage to the receiver, follow these steps
in the order they are listed here.
1. Open the 9800's front panel by unscrewing the four front plate retaining screws located on the front of the panel. (See Figure 3-1 for front plate retaining screw locations.)
2. Turn off the 9800’s AC power switch (see Figure 3-2 for power switch location).
3. When the front panel is removed, you will see that there are 12 slots for line cards. The receiver recognizes each slot by number 1 through 12 (slot one is closest to the keypad and display). It is not necessary to put line cards in numbered order because the receiver con­tinually polls each slot to see if existing line cards are functioning and if it is still in its slot. The receiver also looks to see if a new line card has been added. Figure 3-6 shows where each line card should be placed.
Phone Line Connector
Phone Line Slots
Figure 3-6 Line Card Locations
4. Position the line card as shown in Figure 3-7.
Line Card Guides
Figure 3-7 Line Card Position and Components
151018 3-5
Model 9800 Central Station Receiver Installation/Operation Manual
5. Carefully slide the card into its guides (both top and bottom) until it fits into its connector at the back of the receiver. Gently push the card as far into the connector as you can. The card is now in place.
6. Connect telephone line. (See Section 3.7 for telephone line installation.)
Note: Use the tie wrap (P/N 120101 provided with each line card) on the tie wrap holder to add strain relief to
the telephone lines. See Figure 3-3.
7. Power up the 9800.
8. Close the 9800's front panel and tighten the front plate retaining screws to hold the front plate in place. If you are simply replacing a line card with another card of the same type and are using the same format settings, your installation is now complete. If not continue to the next step.
9. Enter programming mode to select the appropriate handshake configuration. (Go to Section 5.4 for programming procedure.)
3.6 Removing Line Cards
If you need to remove a card:
1. Open the 9800's front panel by unscrewing the four front plate retaining screws located on the front of the panel. (See Figure 3-1 for front plate retaining screw locations.)
2. Turn off the 9800’s AC power switch (see Figure 3-2 for power switch location).
3. With the front panel removed, you will see that there are 12 slots for line cards.
4. Locate the Line Card that you wish to remove.
5. Unplug the telephone line. (See Figure 3-6 and Figure 3-7.)
6. From the front side of the receiver pull the line card straight back. This will pull the card free from the connector.
7. When the card is free, slide it carefully out of the receiver.
Note: If replacing a line card with a new one see Section 3.5 to install the new line card.
8. Power up the 9800.
9. Close the 9800's front panel and tighten the front plate retaining screws to hold the front plate in place.
10. Enter programming mode to clear the linecard from the system.. (See Section 5.4 for pro­gramming procedure.)
3-6 151018
Installation
3.7 Telephone Line Connection
See Figure 3-6 for the location of the phone line inputs. Connections to the 9800 phone jacks are made with a standard 7-foot phone cord (provided with each line card).
Use the following procedure to connect phone lines to the 9810 line cards:
1. Remove the front panel of the 9800 receiver by loosening the front plate retaining screws. (See Figure 3-1 for front plate retaining screws locations.)
2. From the back side of the receiver insert the telephone line through the corresponding slot for the desired line card. (See Figure 3-6 and Figure 3-7 for phone line slot locations.)
3. Gently push it all the way through to the front side of the receiver.
4. Plug the RJ-11 phone connector into the connector on the 9810 line card. (See Figure 3-6 and Figure 3-7.)
Note: Use the tie wrap (P/N 120101 provided with each line card) on the tie wrap holder to add strain relief to
the telephone lines. See Figure 3-3.
5. Replace the front panel of the 9800 receiver by tightening the front plate retaining screws. (See Figure 3-1 for front plate retaining screws locations.)
3.8 Parallel Printer Connection
The 9800 Receiver connects to model SK320 printer for UL applications. To connect the SK320 to the 9800 receiver follow these steps:
1. Connect the standard parallel printer cable to the parallel printer port on the back of the 9800 receiver. (See Figure 3-8.)
Figure 3-8 Parallel Printer Cable Connection to 9800
2. Connect the other end to the SK320 parallel printer port.
Note: Make sure that printer power is turned off.
3. Turn the printer power “on”.
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Model 9800 Central Station Receiver Installation/Operation Manual
3.8.1 Printer Cable Pin-Outs
25 pin printer cables are a standard items at most electronic stores, however , if you create your own cable, use the pin description in Table 3-1.
Table 3-1: External Printer Cable Pin Description
9800 Pin # Signal Direction Description
1 Data Strobe (Low) Out A low strobe pulse to read data in the
pulse width is greater than 0.5
microseconds. 2 Data Bit 1 Out These signals represent information 3 Data Bit 2 Out 4 Data Bit 3 Out 5 Data Bit 4 Out 6 Data Bit 5 Out 7 Data Bit 6 Out
of the first to eighth bits of parallel
data. Each signal is at high level
when the data is logic 1 and low
when it is logic 0.
8 Data Bit 7 Out 9 Data Bit 8 Out 10 /AckNlg In A low pulse from the printer signals
the control that the printer is ready for
additional data. 11 Bu sy In A high level indicates that the printer
is busy. 12 Pa p er Empty In A high level indicates that the printer
is out of paper. 13 Select In A low level indicates the printer is
offline or in an error condition. 14 Not used - ­15 Not used - ­16 Logic ground - Logic ground for printer 17 Not used - ­18 to 25 Logic Ground - Ground return for data lines.
3-8 151018
Installation
Figure 3-9 shows the wiring sequence of this connector.
Figure 3-9 Wiring Sequence For Parallel Printer Port Interface
3.8.2 Com Ports 1 & 2
Com ports one and two are serial communication ports that (through a null modem cable) can be used to communicate to other serial communication devices. Com port one is the only serial communications port that can be used with the automation com puter (s ee Section 3.11). A standard null modem cable can be used to connect com port 1 or 2 to another serial device such as a printer or a PC. Figure 3-15 and Figure 3-16 shown the pin-outs for a null modem cable. See Section 5.3.3 to configure the Com Port 1 and Com Port 2.
3.8.3 Remote Alert Output
1. Plug the Battery/Relay wiring harness onto the connector on the back of the 9800 receiver. (See Figure 3-10.)
Note: The remote alert output is a form C relay with a normally open or a normally closed wire.
Figure 3-10 9800 Remote Alert Output/Backup Battery Connection
151018 3-9
Model 9800 Central Station Receiver Installation/Operation Manual
2. Connect the white wire to common.
3. Use the Yellow wire for a normally closed circuit Or Use the Brown wire for a normally open circuit.
3.9 AC Power Cord Connection
1. Before the AC power cord is connected, make sure that the power switch is in the OFF (down) position.
2. Connect the appropriate end of the power cord into its receptacle on the back of the 9800.
3. Plug the three-pronged end of the power cord into a 120 VAC 60 Hz outlet (three-prong type only). The outlet should be unswitched, so that power remains on 24 hours a day. The outlet must also be earth grounded. Follow the directions in Section 3.9.2 if you need to measure for proper earth grounding.
3.9.1 Switching to a 230 VAC Power Supply
1. Remove the front plate by unscrewing the front plate retaining screws. (See Figure 3-1 for locations of front plate retaining screws.)
2. Turn the main power switch to the “off” position. (See Figure 3-12.)
3. Disconnect AC power cable.
4. Disconnect the backup battery. (See Figure 3-14.)
5. On the back of the receiver remove the four screws that hold the mother board/power sup­ply assembly to the chassis. (See Figure 3-11 for screw locations.)
Screw Locations
Figure 3-11 Mother Board/Power Supply Assembly Retaining Screw Locations
6. From the front of the receiver pull the mother board/power supply assembly out.
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