Sierra Video DFR-8300 User Manual

Sierra Video

DFR-8300 Series Frames

Owner's Manual

DFR-8300-OM
Version 2.0

DFR-8300 Series Frames User Manual

• Sierra Video Part Number: DFR-8300DR-OM

• Version: 2.0

• Printed in United States.

The information contained in this User Manual is subject to change without notice or obligation.

Copyright

© 2010 Sierra Video. All rights reserved.
Contents of this publication may not be reproduced in any form without the written permission of

Sierra Video. Reproduction or reverse engineering of copyrighted software is prohibited.

Notice

The material in this manual is furnished for informational use only. It is subject to change without
notice and should not be construed as a commitment by Sierra Video. Sierra Video assumes no
responsibility or liability for errors or inaccuracies that may appear in this manual.

Trademarks

• is a registered trademark of Ross Video.

•

• Ross, ROSS, ROS S

• DashBoard Control System™ is a trademark of Ross Video.

• All other product names and any registered and unregistered trademarks mentioned in this

manual are used for identification purposes only and remain the exclusive property of
their respective owners.

is a registered trademark of Sierra Video.



are registered trademarks of Ross Video.

Important Regulatory and Safety Notices

equipment.

Warning

Caution

Notice

Voltages

Susceptibility

Before using thi s product and any associated equipment, refer to the “Important Safety Instructions”
listed below so as to avoid personnel injury and to prevent product damage.

Products may require specific equipment, and /or installation procedures be carried out to satisfy
certain regulatory compliance requirements. Notices have been included in this publication to call
attention to these Specific requirements.

Symbol Meanings

This symbol on the equipment refers you to important operating and maintenance
(servicing) instructions within the Product Manual Documentation. Failure to heed
this information may present a major risk of damage or injury to persons or

The symbol with the word “Warning” within the equipment manual indicates a
potentially hazardous situation, which if not avoided, could result in death or serious
injury.

The symbol with the word “Caution” within the equipment manual indicates a
potentially hazardous situation, which if not avoided, may result in minor or
moderate injury. It may also be used to alert against unsafe practices.

The symbol with the word “Notice” within the equipment manual indicates a
situation, which if not avoided, may result in major or minor equipment damage or a
situation which could place the equipment in a non-compliant operating state.

This symbol is intended to alert the user to the presence of uninsulated "dangerous
voltage" within the product enclosure that may be of sufficient magnitude to
constitute a r isk of shock to persons.

Warning

Hazardous

ESD

This symbol is used to alert the user that an electrical or electronic device or
assembly is susceptible to damage from an ESD event.

Important Safety Instructions

Read these instructions.
Keep these instructions.
Heed all warnings.
Follow all instructions.

convenience receptacles, and point where they exit from the apparatus.

Warning

Caution

Caution

be returned to the factory for repair.

The safe operation of this product requires that a protective earth connection be
provided. A grounding conductor in the equipment's supply cord provides this
protective earth. To reduce the risk of electrical shock to the operator and service

Warning

personnel, this ground conductor must be connected to an ea rthed ground.
Use only power cords specified for this product and certified for the country of use.
Do not defeat the safety purpose of the grounding-type plug. A gr ounding type plug

has two blades and a third grounding prong. The third prong is provided for your
safety. If the provided plug does not fit in to your outlet, consult an electrician for
replacement of the obsolete outlet.

Protect the power cord from being walked o n or pinching particularly at plugs,

Indoor Use: “WARNING – TO REDUCE THE RISK OF FIRE OR ELECTRIC
SHOCK, DO NOT EXPOSE THIS APPERATUS TO RAIN OR MOISTURE”

Do not use this apparatus near water.

Warning

Do not expose this equipment to dripping or splashing and ensure that no objects
filled with liquids such as vases are placed on the apparatus.

Do not block any ventilation openings. Install in accordance with manufacturer’s
instructions.

Do not install near heat sources such as radiators, heat registers, stoves, or other
apparatus (including amplifiers) that produce heat.

Only use attachments/accessories specified by the manufacturer.
Unplug this app aratus during lightning storms or when unused for long periods of

time.
Clean only with a dry cloth.

Warning

Warning

Warning

Refer all servicing to qualified personnel. Servicing is required when the apparatus
has been damaged in any way, such as power-supply cord or plug damage, liquid has
been spilled or objects have fallen into the apparatus, the apparatus has been exposed
to rain or moisture, does not operate normally, or has been dropped.

Certain parts of this equipment still present a safety hazard, with the power switch in
the OFF position. To avoid electric a l shoc k, disconnect all A/C power cords from
the chassis' rear appliance connectors before servicing.

To reduce the risk of fire, replacement fuses must be the same type and rating.

Service barriers within this product are intended to protect the operator and service
personnel from hazardous voltages. For continued safety, replace all barriers after
servicing.

This product contains safety critical parts, which if incorrectly replaced may present
a risk of fire or electrical shock. Components contained within the product’s power
supplies and power supply area, are not intended to be customer serviced and should

This product contains safety critical parts, which if incorrectly replaced may present
a risk of fire or electrical shock. Components contained within the product’s power
supplies and power supply area, are not intended to be customer serviced and should
be returned to the factory for repair.

EMC Notices

Notice

Notice

US FCC Part 15

This equipment has been tested and found to comply with the limits for a class A Digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction manual, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case

CANADA

users will be required to correct the interference at their own expense.

Changes or modifications to this equipment not expressly approved by Sierra Video.
could void the user’s authority to operate this equipment.

This Class “A” digital apparatus complies with Canadian ICES-003.
Cet appareil numerique de classe “A” est conforme à la norme NMB-003 du Canada.

EUROPE

This equipment is in compliance with the essential requirements and other relevant provisions of CE
Directive 93/68/EEC.

INTERNATIONAL

This equipment has been tested to CISPR 22:1997 along with amendments A1:2000 and A2:2002 and
found to comply with the limits for a Class A Digital device.

This is a Class A product. In domestic environments this product may cause radio
interference in which case the user may have to take adequate measures.

Maintenance/User Serviceable Parts

Routine maintenance to this Sierra Video product is not required. This product contains no user
serviceable parts. If the frame does not appear to be working properly, please contact Technical
Support using t he numbers listed under the “Contact Us” section on the last page of this manual. All
openGear products are covered by a generous 5-year warranty and will be repaired without charge for
materials or labor within this period. See the “Warranty and Repair Policy” section in this manual for
details.

Environmental Information

The equipment that you purchased required the extraction and use of natural resources for its
production. It may contain ha z ardous substances that could impact health and the env ironment.

To avoid the potential release of those substances into the environment and to diminish the need for the
extraction of natural resources, Sierra Video encourages you to use the appropriate take-back systems.
These systems will reuse or recycle most of the materials from your end-of-life equipment in an
environmentally friend ly and health conscious manner.
The crossed-out wheeled bin symbol invites you to use these systems.

If you need more information on the collection, reuse, and recycling systems, please contact your local
or regional waste administration.
You can also contact Sierra Video for more information o n t he environmental performances of our
products.

Contents

Introduction 1-1

In This Chapter ....................................................................................................................... 1-1

A Word of Thanks .................................................................................................... 1-1

Overview ................................................................................................................................. 1-2

Features ................................................................................................................................... 1-3

DFR-8310 Series Frames .......................................................................................... 1-3

DFR-8321 Series Frames .......................................................................................... 1-3

Documentation Terms ............................................................................................................. 1-4

Installation 2-1

In This Chapter ....................................................................................................................... 2-1

Before You Begin ................................................................................................................... 2-2

Static Discharge ........................................................................................................ 2-2

Unpacking................................................................................................................. 2-2

Installing a DFR-8300 Series Frame ....................................................................................... 2-3

DFR-8300 Series Frame Overview ........................................................................... 2-3

Rear Support Bars and Brackets ............................................................................................. 2-4

Installing the Rear Support Bars and Brackets ......................................................... 2-4

COMM I/O Overview ............................................................................................................. 2-5

Power Supply PS-8300 and Power Cable ............................................................................... 2-8

Power Supply Connectors (PSU1, PSU2) ................................................................ 2-8

Installing the Frame Power Supply ........................................................................... 2-8

Power Cable Connection .......................................................................................... 2-8

Fault Reporting ..................................................................................................................... 2-10

Ventilation and Cooling ........................................................................................................ 2-11

DFR-8310 Series Frames ........................................................................................ 2-11

DFR-8321 Series Frames ........................................................................................ 2-11

Rear Module Installation....................................................................................................... 2-12

Network Connections ............................................................................................................ 2-14

DFR-8310 Series Setup 3-1

In This Chapter ....................................................................................................................... 3-1

Rear Modules for the DFR-8310 Series Frames ..................................................................... 3-2

SMPTE Fault Reporting Option ............................................................................................. 3-3

Frame Connections ................................................................................................... 3-3

Details ....................................................................................................................... 3-3

Cooling Features ..................................................................................................................... 3-4

Installing the Co oling Fan Module ........................................................................... 3-4

Cooling Fan Functions and User Controls ................................................................ 3-6

Specifications for the DFR-8310 Series Frames ..................................................................... 3-7

DFR-8321 Series Setup 4-1

In This Chapter ....................................................................................................................... 4-1

Rear Modules for the DFR-8321 Series Frames ..................................................................... 4-2

DFR-8300 Series User Manual (Rev. 2.0) Contents • i

Full Rear Module ......................................................................................................4-2

Split Rear Module .....................................................................................................4-2

Cooling Features .....................................................................................................................4-3

Cooling Fan Functions and User Controls ................................................................4-3

Replacing the CFM-8321 Cooling Fan Module ........................................................4-3

Specifications for the DFR-8321 Series Frames .....................................................................4-4

Service Information 5-1

In This Chapter .......................................................................................................................5-1

Trouble s hooting Checklist ........................................................................................5-1

Warranty and Repair Policy ......................................................................................5-2

ii • Contents DFR-8300 Series User Manual (Rev. 2.0)

Introduction

In This Chapter

This chapter contains the following sections:

• A Word of Thanks

• Overview

• Features

• Documentation Terms

A Word of Thanks

Congratulations on choosing an openGe ar DFR-8300 series frame. Your DFR-8300 series frame is part
of a full line of Digital Products within the openGear Terminal Equipment family of products, backed
by Sierra Video's experience in engineering and design expertise.

You will be pleased at how easily your new DFR-8300 series frame fits into your overall working
environment. Equally pleasing is the product quality, reliability and functionality. Thank you for
joining the group of worldwide satisfied Sierra Video customers!

Should you have a question pertaining to the installation or oper a tion of your DFR-8300 series frame,
please contact us at the numbers listed on the back cover of this manual. Our technical support staff is
always available for consultation, training, or service.

DFR-8300 Series User Manual (Rev. 2.0) Introduction • 1-1

Overview

Your DFR-8300 series frame is a 2RU modular frame, designed to accommodate any openGear card. A
complete list of available openGear cards is available on our website.

Modular Frame I/O

The DFR-8310 series frame is available pre-installed with ten 10-BNC rear modules and the flexibility
of independent rear BNC connector modules.

For most applications which use BNC connectors, the DFR-8310 series frame configuration allows any
openGear card using only BNC connectors to be installed into any slot, without restrictions. Installation
of separate Rear Modules is not required. Unused slots can be pre-wired into a facility, and installation
of cards can be done at any time without accessing the rear of the frame.

For applications where other types of I/O modules are necessary (such as twisted-pair audio or fiber
interfaces), the frame also supports module-dependent Rear Modules. Rear modules can be ordered
with cards, and are easy and quick to install.

The DFR-8321 series frame supports module dependent rear modules.

Robust Power Supplies

The DFR-8300 series frame can accommodate two front-loaded PS-8300 power supplies. Although a
single power supply can fully power a loaded frame, the addition of a second (optional) power supply
gives the frame full power redundancy. Each power supply is fed by a separate power cord, which is
held in position to guard against accidental power loss.

Each power supply contains an independent cooling fan, status LED, and a front-mounted power
switch.

Each frame comes standard with one PS-8300 power supply.

Optional Cooling Fans

The DFR-8300 series frame has been designed with an advanced cooling architecture to increase
ventilation. An intelligent fan controller adjusts fan speed with changes in frame power loading.
Particular attention has been paid to frame acoustics in order to keep fan noise to a minimum.

• DFR-8310 series frames — For applications where the total card load is less than 40W,

the DFR-8310 series frame can be used without cooling fans. Frames should be mounted
with 1RU empty space between frames. For applications where frames are mounted
directly above or below other equipment, or where the total card power load is greater
than 40W, an optional cooling fan kit must be added. These front-door mounted fans
provide forced air cooling for all cards, and additional cooling for the power supplies.

• DFR-8321 series frames — The frame has been designed with an advanced cooling

architecture to increase ventilation. These front-door mounted fans provide forced air
cooling for all cards, and additional cooling for the power supplies.

Additional Frame Accessories

To help reduce mechanical stress due to cable weight, a rear frame support bracket (FSB-8310) is
available for the DFR-8310 series frames. The rear support bracket (FSB-8320) is for the DFR-8321
series frames.

1-2 • Introduction DFR-8300 Series User Manual (Rev. 2.0)

Features

The following features make the DFR-8300 series frames the best solution for standard and high
definition terminal equipment:

• Aluminum construction reduces overall weight

• Two independent looping Reference Inputs feed all card slots

• Can house any mix of analog, digital, video and audio cards in the same frame

• Available with individual card specific modules for connector flexibility

• Ethernet port for optional network control

• Robust 150W Power Supply with integral cooling fan

• Optional redundant power supply is hot-swappable for 24/7 operation

• Power switch is accessible from front of the rack frame

• Power supplies are replaceable from the front of the frame without requiring rear-

frame access

• Separate power cords to each supply for power feed redundancy

• PowerLock cord retainer mechanism guards against accidental power loss

• Optional Cooling Fan Module for increased ventilation and enhanced relia bility

• Fan Fail and Error Indicator LEDs on front of the frame (available with optional

Cooling Fan Mo dule)

• Optional Ethernet based Frame Controller for remote setup, monitoring, and control

• 5-year transferable warranty

DFR-8310 Series Frames

In addition to the standard features, the following additional features are available on the DFR-8310
series frame:

• 2RU Frame houses up to 10 cards

• Heavy-duty hinged front door lowers to allow easy card insertion

• Durable powder-coat paint finish

• SMPTE alarm interface for simple monitoring

DFR-8321 Series Frames

In addition to the standard features, the following additional features are available on the DFR-8321
series frames:

• 2RU Frame houses up to 20 cards

• Supports all existing rear modules designed for the DFR-8320 series frames

• Removable hinged front door for easy card insertion and removal, and flexibility in

servicing the cooling fans

• Rack mount ears are steel for extra strength

• Removable door with durable powder-coat paint finish

DFR-8300 Series User Manual (Rev. 2.0) Introduction • 1-3

Documentation Terms

The following terms are used throughout this guide:

• “Frame” refers to any openGear frame within your video system.

• All references to the DFR-8300 series frame also includes all version of the 10-slot

(DFR-8310 series) and 20-slot (DFR-8321 series frame series) frames and any
available options unless otherwise noted.

• All references to the MFC-8310-N Network Controller Card also includes the

MFC-8310-NS unless otherwise indicated.

• All references to the MFC-8320-N Network Controller Card also includes the

MFC-8320-NS unless otherwise indicated.

• “Network Controller Card” refers to the MFC-8310-N, MFC-8310-NS, MFC-

8320-S, MFC-8320-N, and MFC-8320-NS unless otherwise indicated.

• “Operator” and “User” refer to the person who uses the DFR-8300 series frame.

• “Board”, and “Card” refer to openGear terminal devices within openGear frames,

including all co mponents and switches.

• “System” and “Video system” refer to the mix of interconnected production and

terminal equipment in your environment.

• The “Operating Tips” and “Note” boxes are used throughout this manual to provide

additional user information.

1-4 • Introduction DFR-8300 Series User Manual (Rev. 2.0)

Installation

In This Chapter

This chapter provides basic instructions for installing the DFR-8300 series frame.
This chapter contains the following sections:

• Before You Begin

• Installing a DFR-8300 Series Frame

• Rear Support Bars and Brackets

• COMM I/O Overview

• Power Supply PS-8300 and Power Cable

• Ventilation and Cooling

• Rear Module Installation

• Network Connections

DFR-8300 Series User Manual (Rev. 2.0) Installation • 2-1

Before You Begin

Before proceeding with the instructions in this chapter, ensure that you read the following sections.

Static Discharge

ESD

Susceptibility

Throughout this chapter, please heed the following cautionar y note:

Static discharge can cause serious damage to sensitive

semiconductor devices. Avoid handling c ircuit boards in high
static environments such as carpeted areas, and when wearing
synthetic fiber cl othing. Always exercise prope r grounding
precautions when working on circuit boards and related
equipment.

Unpacking

Unpack each DFR-8300 series frame you received from the shippi ng container and ensure that all items
are included. If any items are missing or damaged, contact your sales representative or Sierra Video
directly.

2-2 • Installation DFR-8300 Series User Manual (Rev. 2.0)

Installing a DFR-8300 Series Frame

This section outlines how to install a DFR-8300 series frame. The same procedure is used to install a
frame regardless of the model of frame unless otherwise noted.

DFR-8300 Series Frame Overview

The DFR-8300 series frame mounts in the rack frame by means of four rack screws fastened through
the front mounting ears. This should normally be sufficient to carry the load, including the weight of
accompanying cables. However, in certain applications such as mobile truck installations, it may be
desirable to also support the rear of the frame. The optional Rear Support Bars and Brackets are
specifically engineered to compensate for extra load stress. Refer to the section “Rear Support Bars
and Brackets” on page 2-4 for installation instructions.

Note that the frame installs in a standard 19” rack:

• Rack Units: 2 RU

• Height: 3.5” (8.89cm)

• Depth:

o DFR-8310 frames — 15.625” (40cm)
o DFR-8321 frames — 17” (43.18cm)

• Width: 19” (48.26cm)

Install the frame for maximum stability during operation and in such a way as to allow adequate
ventilation. Ensure that adequate space exists behind the frame and on the right side of the frame for
airflow exhaust. The location of the frame should be accessible, dry, and dust-free.

DFR-8300 Series User Manual (Rev. 2.0) Installation • 2-3

Rear Support Bars and Brackets

Under normal c onditions, mounting the frame to t he front of the rack with four rack screws should be
sufficient to carry the load, including the weight of accompanying cables. The optional Rear Support
Bars and Brackets (FSB-8310 or FSB-8320) are specifically engineered to compensate for extra load
stress associated with certain applications, such as mobile truck installations, to also support the rear of
the frame.

Figure 2.1 Rear Support Bars and Brackets Diagram

Installing the Re a r Support Bars and Brackets

The rear support bars can be attached to the openGear frame in six possible positions; refer to Figure

2.1.

Use the following procedure to install the rear support bars and brackets:

1. Choose the position that suits the cabinet depth that will give approximately a ½ inch

(0.5") projection beyond the rear vertical mounting rails.

2. Install a Rear Support Bars to each side of the Frame using the supplied screws in the

four locations as shown in Figure 2.1.

• Fasten one bar to each side of the openGear frame.

• Six different installation positions are possible by aligning the screw hole

patterns in the bars with the four screw locations in the frame.

• Use only the supplied screws.

3. Mount the openGear frame to the front rails of the rack cabinet using four rack

screws fastened through the front mounting flanges.

4. At the rear of the cabinet, slide the bracket slots over the rear of the support bars

5. Secure to the cabinet rear rails with two rack screws each.

This completes the procedure to install the rear support bars and brackets.

2-4 • Installation DFR-8300 Series User Manual (Rev. 2.0)

COMM I/O Overview

The COMM I/O includes all the communication connectors for the DFR-8300 series frame control and
frame-wide references. The COMM I/O is located at the back of the frame near the power supplies.

Figure 2.2 DFR-8310 Series Frames — COMM I/O

1. PSU1 Power Supply Connector

Figure 2.3 DFR-8321 Series Frames — COMM I/O

3. SMPTE Alarm BNC

5. Ethernet Comm uni cation Port

2. PSU2 Power Supply Connector

4. openBus Communi cation Port

6. Reference Connectors

DFR-8300 Series User Manual (Rev. 2.0) Installation • 2-5

1. PSU1 Power Supply Connector

This connect or is the AC Connector for the main power supply.

2. Power Supply Connector

This connector is the AC Connector for the redundant power supply.

3. SMPTE Alarm BNC (DFR-8310 Series Frames only)

The SMPTE 269M Fault Reporting connection on openGear DFR-8310 series frames is provided
by the FAULT BNC connector, for interfacing with a customer-designed alarm system. Refer to
the section “SMPTE Fault Reporting Option” for details.

4. openBus Communication Por t (DFR-8310 Series Frames only)

This feature is not implemented. Do not connect to this port.

5. Ethernet Communication Port

An optional Network Controller card is required to b ridge the external Ethernet network to the
local communication bus for monitoring and control of cards installed in the DFR-8321 frame.
Only cards having the Communication bus interface will be able to be monitored and controlled
this way. For details on installing and configuring a Network Controller Card, refer to the MFC-
8300 Series User Manual.

Note — The MFC-8310-N and MFC-8310-NS do not support Auto-MDIX.

The Ethernet Connector is an RJ45 connector is used to connect the optional Network Controller
card to an external Ethernet network. This standard 10/100Base-TX RJ45 Ethernet connector is
used to exchange information with an external monito ring, or control, system over an Ethernet
network. Refer to Table 2.1 for wiring information.

Note — Use CAT5 Fast Ethernet cable or better (up to 100m) to connect the frame

to an external Ethernet hub or switch.The Ethernet port has its RJ45 connector
wired as a Network Interface Card (NIC). The Ethernet port does not provide Power­over-Ethernet (PoE).

Table 2.1 Ethernet Port Pinouts

Pin Number Signal

1 Tx+

2 Tx-

3 Rx+

4 *

2-6 • Installation DFR-8300 Series User Manual (Rev. 2.0)

Pin Number

Signal

5 *

6 Rx-

7 †

8 †

* Shorted, 75ohm to Ground

† Shorted, 75ohm to Ground

6. Reference Connectors

Two sets of looping BNC inputs are provided to accept two independent reference signals
supporting the following reference signal types:

• Analog black

• Tri-level sync

• AES/DARS reference

This feature distributes one or two reference signals to all cards in the frame. Cards which need an
external reference use this master reference signal in place of taking the signal from one of the card
BNCs. This provides for ease of installation and reduction in reference cabling requirements. If
this signal is required, it will be mentioned in the “Installation” section of the card User Manual.

If only one reference type is required for the frame, connect it to the REF-1 BNC. If the reference
is not being looped to another frame or device, ensure that the Loop Ref BNC is terminated.

DFR-8300 Series User Manual (Rev. 2.0) Installation • 2-7

Power Supply PS-8300 and Power Cable

The DFR-8300 series frame comes standard with one PS-8300 power supply, with a second optional
power supply available for redundancy. For redundancy, and in applications where the equipment is
used in a critical signal path, we recommend that two power supplies be used in the DFR-8300 series
frame. One A/C power cable has been provided with each power supply ordered.

Notice — To improve performance and reliability, the PS-8300 has an on-board

fan. Under high load conditions (>40W), the optional CFM-8310 Cooling Fan Module
must be added for increased ventilation.

For further redundancy, each power cord should be connected to a separate power source for protection
against failure of the A/C power circuit. Reliability will also be improved when using redundant
supplies as each supply shares the load. In the event of one power supply failure, the frame load is
seamlessly transferred to the other redundant power supply. Although the power supply is “hot­swappable” turning the power supply off before inserting or removing it from the frame will increase
the life span of the connectors.

Power S upply Connectors (PSU1, PSU2 )

There are two power supply connectors located on the back of the DFR-8300 series frame:

• PSU1 — This conne ctor is designated as the AC Connector for the main power

supply.

• PSU2 — This connector is designated as the AC Connector for the redundant power

supply.

Installing the Frame Power Supply

The power sup ply plugs into the right-hand section of the chassis. The uni versal power supply supports
all worldwide AC power voltages, and no power adjustments are required. The secondary (redundant)
power supply, if ordered, is already installed in the frame.

Use the following procedure to install the power supply:

1. Carefully unpack the power supply from its box, and retain all packing material for

future use, if required.

2. Align the power supply into an unused power slot on t he right side of the frame.

3. Push the power supply in firmly to ensure a tight connection at the rear of the fr ame.

The PS-8300 is a power factor corrected supply, capable of working with all world AC standards (100­240V). The supply has an indicator LED on the front, and an err or detection circuit that will indicate
the conditions described in Table 2.2.

Power Ca ble Connection

This section includes information for connecting the power cables for the DFR-8300 series frames.

2-8 • Installation DFR-8300 Series User Manual (Rev. 2.0)

Warning Hazardous Voltages

requires that a protective earth connection be provided. This protective earth is
provided by the grounding conductor in the equipment's supply cord. To reduce the
risk of electrical shock to operator and service personnel, this ground conductor
must be connected to an earthed ground.

— The safe operation of this product

Warning

supply cord. Use only an approved IEC 320 C-13 type A/C line cord rated for a
minimum 10A at 250V and certified for the country of use.

— In some countries, it may be necessary to supply the correct mains

Use the following procedure to connect the power cables for a DFR-8300 series frame:

1. Connect the cable's female IEC connector to the frame socket marked PSU 1

(Figure 2.2 and Figure 2.3 ).

2. If the Redundant Power Supply option is installed, plug the second IEC connector

into PSU 2 ( Figure 2.2 and Figure 2.3 ).

3. Each AC connector includes a PowerLock, which is designed to retain the power

cable connector. Clip the PowerLock over the shoulder of the inserted AC cable end.

4. Connect the supplied power cable’s three-prong male connector to an AC outlet.

This completes the procedure for connect the power cables to a DFR-8300 series frame.

DFR-8300 Series User Manual (Rev. 2.0) Installation • 2-9

Table 2.2 Status LED Descriptions

Fault Reporting

If the optional CFM-8310 module is installed, the error co nd itions listed in Table 2.2 will trigger the
SMPTE 269M fault reporting circuit, and the signal will be sent to the SMPTE Alarm BNC on the
back of the frame. The SMPTE 269M fault reporting option is only available for the DFR-8310 frames.

Location LED Color Description

When lit, this LED indicates that an alarm condition is

Frame Door FAULT Red

Frame Door FAN FAIL Red

occurring on a card. This comes standard for the DFR-8321
series frames, and with the CFM-8310 option in the DFR-8310
series frames.

When lit, this LED indicates that a fan on the frame or on the
PS-8300 is stalled. This comes standard for the DFR-8321
series frames, and with the CFM-8310 option in the DFR-8310
series frames.

Power Supply STAT

For More Information…

Green

Red

• on the SMPTE 269M fault reporting option in a DFR-8310 series frame, refer to the

section “SMPTE Fault Reporting Option”.

When lit green, this LED indicates that the PS-8300 is
operating normally.

When flashing red, this LED indicates:

• there is an output over , or under, voltage c onditions on the

PS-8300.

• there is no power; assuming that the second supply is

operating normally.

2-10 • Installation DFR-8300 Series User Manual (Rev. 2.0)

Ventilation and Cooling

This frame has been specially engineered to minimize internal heat buildup and thus improve card
reliability. However, for long-term reliability and increased product life of the DFR-8310 frame
(without the Cooling Fan Module installed), it is recommended that the total power dissipation of all
cards installed in the frame should not exceed 40W, and to leave an empty 1RU panel space above and
below the frame for improved heat dissipation. For information on the power dissipation of openGear
cards, refer to the openGear Product Catalog or visit our website.

For appli cations using less than 40W in a non-ventilated frame, but where the individual card power
consumption is greater than 8W, the cards should be e venly distributed in the frame. This will prevent
the creation of concentrated heat, or unbalanced heat-rise areas, in the frame.

Notice — Sierra Video recommends that you periodically clean the filter in the

frame door to maintain optimal airflow and cooling through the frame. Open the
door, for no longer than 5 minutes, and use a vacuum to clean the filter. Never use
water or other cleaning agents to wash the filter.

DFR-8310 Series Frames

For applications that require greater heat dissipation, or where the card power consumption is greater
than 40W, it is necessary to use the DFR-8310-C frame (with Cooling Fan Module installed), or to
install the CFM-8310 Cooling Fan Module field upgrade option. When the Cooli ng F an Module is
installed, the frame and PS-8300 can supply up to 120W of card power. Under these ventilated
conditions, there is no requirement for extra spacing between the frames. The DFR-8310-C (or DFR­8310 with CFM-8310 option) can be stacked one on top of the other, a feature that is highly desirable
in densely crowded rack frame environments.

Notice — For reliable performance, it is recommended that the frame door not be

opened for longer than 5 minutes when using the Cooling Fan Module option on
frames loaded with more than 40W.

DFR-8321 Series Frames

The DFR-8321 series frames come standard with a Cooling Fan Module. The frame and PS-8300 can
supply up to 120W of card power. Under these ventilated conditions, there is no requirement for extra
spacing between the frames. The DFR-8321 series frames can be stacked one on top of the other, a
feature that is highly desirable in densely crowded rack frame environments.

Notice — For reliable performance, it is recommended that the frame door not be

opened for longer than 5 minutes on frames loaded with more than 40W.

For More Information…

• on installing the CFM-8310 Cooling Fan Module in the DFR-8310 series frames,

refer to the section “Installing the Cooling Fan Module ”.

• on the Cooling Features for the DFR-8321 series frames, refer to the section

“Cooling Fan Functions and Use r C ontrols”.

DFR-8300 Series User Manual (Rev. 2.0) Installation • 2-11

Rear Module Inst allation

If you are installing an openGear card in a DFR-8310-C-BNC or DFR-8310-BNC frame, skip this
section. If you received a Rear Module for your openGear card, you will need to install the module in
your DFR-8300 series frame before you can connect cables.

Use the following procedure to install a Rear Module in a DFR-8300 series frame:

1. Power down the frame.

2. Ensure that the frame is properly installed.

3. If you are installing a Rear Module in a DFR-8310 series frame:

• On the rear of the DFR-8300 series frame, locate the card frame slot.

4. If you are installing a Rear Module in a DFR-8321 series frame:

• When installing a Full Rear Module, you must select an even-numbered slot,

such as 2, 4 or 6.

• When installing a Split Rear Module, remember that this module requires

two slots.

5. Seat the bottom of the Rear Module in the seating slot at the base of the frame back

plane. (Figure 2.4 )

Figure 2.4 Rear Module Installation — DFR-8310 series frame

6. Align the top screw of the Rear Module with the screw hole on the top edge of the

DRF-8300 series frame back plane. ( Figure 2.4 )

7. Ensure the module aligns with the desired card slot before tightening the screws.

Note — Verify that the card aligns with the Rear Modules before tightening the slot screws.

2-12 • Installation DFR-8300 Series User Manual (Rev. 2.0)

8. Using a Phillips screwdriver and the supplied screw, fasten the Rear Module panel to

the DFR-8300 series frame back plane. Do not over tighten.

9. Install the rear module label (supplied with each card).

10. Ensure proper frame cooling and ventilation by having all rear frame slots covered

with Rear Modules or blank metal plates.

This completes the procedure for installing a Rear Module Rear Module in a DFR-8300 series frame.

For More Information…

• on installing your DF R -830 0 series frame, refer to the section “Installing a DFR-

8300 Series Frame”.

• on the rear module cabling required by your openGear card, refer to the card User

Manual.

DFR-8300 Series User Manual (Rev. 2.0) Installation • 2-13

Network Connections

To monitor and control openGear cards via DashBoard Control System, you must have a Network
Controller card installed and configured in your DFR-8300 series frame. Consult your IT Department
before configuring any network settings.

For More Information…

• on installing and configuring your Network Controller card, refer t o the MFC-8300

Series User Manual.

• on installing and us i ng DashBoard, refer to the DashBoard Control System User

Manual.

2-14 • Installation DFR-8300 Series User Manual (Rev. 2.0)

DFR-8310 Series Setup

In This Chapter

This chapte r provides informatio n on using the DFR-8310 series frames. The DFR-8310 is a 2RU
modular frame, designed to accommodate up to 10 cards of our openGear Multi-Definition product
family.

This following topics are discussed:

• Rear Modules for the DFR-8310 Series Frames

• SMPTE Fault Reporting Option

• Cooling Features

• Specifications for the DFR-8310 Series Frames

Note — The power dissipation of each product installed in this frame is indicated in

the section “Specifications” of the documentation provided with each module. For
long-term reliability and increased product life, it is recommended that the total
dissipation of all modules installed in a DFR-8310 series frame should not exceed
40W total without the CFM-8310, and 120W total with the CFM-8310. In addition,
frames without the CFM-8310 should be provided with one rack unit of empty space
above and below each frame for ventilation.

Refer to the section “Ventilation and Cooling” for further information and options
for higher load applications requiring greater heat dissipation.

DFR-8300 Series User Manual (Rev. 2.0) DFR-8310 Series Setup • 3-1

Figure 3.1 Examples of DFR-8310 Rear Modules

Rear Modules for the DFR-8310 Series Frames

Depending on the frame model you purchased, there may be variations in the Rear Modules connected
to it. If the frame was ordered with cards requiring a Rear Module, the appropriate modules will be
installed at the factory or included with the card modules. You must have a Blank Rear Module (R1­BLANK) installed when the slot does not have an openGear card installed. This helps to ensure proper
frame cooling and ventilation.

• DFR-8310 and DFR-8310-C frames come without pre-installed rear modules.

• DFR-8310-BNC and DFR-8310-C-BNC frames come with pre-installed with ten 10-

BNC Rear Modules.

Consult the installation section of each card’s manual for Rear Module cabling designations. Each card
also comes with the required Rear Module Label to place on the Rear Module.

Rear Module with 6 BNCs

and 4 AES Connectors

For More Information…

• on the Rear Module required, refer to the User Manual for your specific openGear

card.

• on installing Rear Modules, refer to the section “Rear Module Installation”.

Standard rear Module with

10 BNCs

3-2 • DFR-8310 Series Setup DFR-8300 Series User Manual (Rev. 2.0)

SMPTE Fault Reporting Option

The SMPTE 269M Fault Reporting system, also known as a SMPTE “alarm”, provides an indication if
one or more frame cards encounter a fault or an abnormal condition. This option is available when an
MFC-8310 or MFC-8310-N is installed in the Frame Controller Slot of a DFR-8310 frame. The MFC­8310 is included if the frame has cooling fans in the front door. The individual card(s) c a n re port fault
conditions to the MFC-8310(-N) frame controller card, which in turn drives a BNC connector on the
DFR-8310 series frame. When the frame connection is interfaced with a customer-designed system of
LEDs or audible alarms, faults can be traced to a specific frame when a card fault occurs within that
frame. For additional information on alarm system design, refer to the SMPTE document
ANSI/SMPTE 269M - 1999.

Frame Connections

The SMPTE 269M Fault Reporting connection on openGear DFR-8310 series frames is provided by
the FAULT BNC connector, for interfacing with a customer-designed alarm system. Refer to Figure

3.2 for the co nnecto r location.

Figure 3.2 SMPTE 269M Alarm Reporting Frame Connections

The SMPTE Alarm BNC connector may be wired to an external alarm system for reporting alarms in
SMPTE 269M format. The circuit can drive a 20mA alarm load. For more details on this type of
system, refer to the document ANSI/SMPTE 269M - 1999, available from SMPTE.

Details

The fault report contacts are closed when the card detects an internal failure or a power loss condition.
The fault report contacts are closed for about 2 milliseconds every 16 ms to report any error for which
SMPTE fault reporting has been enabled. Some internal failures may include:

• Hardware failure of any card or power supply.

• Loss of AC power to any power supply

• “Soft” errors from any card setup to detect and report such errors

DFR-8300 Series User Manual (Rev. 2.0) DFR-8310 Series Setup • 3-3

Cooling Features

The standard DFR-8310 frame can be also be ordered as the DFR-8310-C version, with the Cooling
Fan Module installed as original equipment from the factory. However, for customers wishing to
increase the ventilation on their standard DFR-8310 frames, the optional CFM-8310 Cooling Fan
Module is available as a field upgrade kit.

The CFM-8310 module consists of a fan board, which installs in the frame door, and a controller card,
which installs in a designated frame slot. The controller may be either an MFC-8310, which provides
fan control and local alarm monitoring, or an MFC-8310-N, which provides fan control, alarm
monitoring, and support for remote monitoring and control via Ethernet. Installation instructions are
provided in this chapter for both types of controller cards.

Installing the Cooling Fan Module

This section includes instructions on installing the Fan Board component of the CFM-8310 module and
an outline of the Functions and User Controls of the module. After you install the CFM-8310 module,
you must install the MFC-8310 or the MFC-8310-N controller card.

Installing the Cooling Fan Module

Refer to Figure 3.3 when installing the Fan Board component of the CFM-8310:

Figure 3.3 CFM-8310 Cooling Fan Module

3-4 • DFR-8310 Series Setup DFR-8300 Series User Manual (Rev. 2.0)

Use the following procedure to install the Fan Board component of the CFM-8310:

1. Open the CFM-8310 package and remove the components. Verify that all necessary

components are included.

• Fan PCB 8310A-016

• Fan Filter S985-006

• 8 nuts 650-007

• 8 washers 960-025

• MFC-8310(-N) Controller Card

2. Turn frame power off.

3. Open the frame door.

4. Carefully remove the door from the frame by unscrewing the two screws that attach

the door to the extender arms.

5. Place the frame door inside up on a clean antistatic workspace.

6. Install the Fan Filter as follows:

• Insert the Fan Filter with the panhandle over the smaller fan vents and the

cut corner adjacent to the LED pipes already on the door.

• Gently push the filter down so the mounting bolts pass t hrough cleanly.

7. Place a washer on each of the 8 mounting bolts.

8. Align the Fan PCB with the fans up so the LED pipes pass through their board holes.

9. Ensure the Alarm Mute button clears its door hole and that the Fault and Fan Fail

LEDs clear their door holes while you slowly press the Fan PCB (8310A-016) down

onto the 8 mounting bolts. Refer to Figure 3.3 for details on these item locations.

10. On the frame door, check that the Alarm Mute button pushes in and out without

binding.

11. Tighten the 8 nut s until they just make contact with the rubber grommets on the Fan

PCB. Do not over tighten.

12. Reconnect the door to the frame extender arms with the two screws from step 4.

This completes the procedure to install the Fan Board component of the CFM-8310 module. Next you
will learn about the CFM-8310 functions and user controls.

DFR-8300 Series User Manual (Rev. 2.0) DFR-8310 Series Setup • 3-5

Cooling Fan Functions and Use r Controls

The CFM-8310 provides LED and Alarm switching controls to the front edge of the DFR-8310 frame
door. For details on the installing and using the MFC-8310-N controller card, refer to the MFC-8300
Series User Manual.

Figure 3.4 DFR-8310 Series Frame Door Features

3-6 • DFR-8310 Series Setup DFR-8300 Series User Manual (Rev. 2.0)

Specification s for the DFR-8310 Series Frames

Total

19.5W maximum

AES/EBU DARS

This section includes the technical specifications for the DFR-8310 series frames.

Table 3.1 DFR-8310 Series Technical Specifications

Category Parameter Specification

Input 100 - 240VAC, 47-63Hz, 190W

PS-8300
Power Supply

Rack Frame
Mechanical

Frame Card
Slots

Frame
Controller and
Fans

Output 1 +12V, ± 10%, 0.5A - 12.5A

Output 2 -7.5V, ± 10%, 0A - 2.5A

Total Sum of both outputs not to exceed 150W maximum

Height 3.5" (8.89cm)

Width 19" (48.26cm)

Depth 15.625" (39.69cm)
Weight, with a PS-8300 installed 10lbs (4.5kg)

Number of Slots 10

Max Power: +12V Rail 1.0A (12W)

Max Power: -7.5V Rail 0.2A (1.5W)

Total

Max Power: +12V Rail 1.5A (18W)

Max Power: -7.5V Rail 0.2A (1.5W)

120W, total power consumption not to exceed 12W
maximum per card slot

openBus
Remote Power

Reference
Inputs

DFR-8300 Series User Manual (Rev. 2.0) DFR-8310 Series Setup • 3-7

Max Power: +12V Rail

Number of Inputs 2 looping

Level 1Vpp nominal

Signal

Impedance 75ohm terminating

Return Loss >30dB to 30MHz

2.0A (24W), total frame power not to exceed 150W
total

Analog video sync (black burst or tri-level), o r

Loss of AC input power

DC output voltage error

DC output voltage

DC output current

Critical temperature

PS-8300 fan failure

Backplane rail voltage

Cooling fan failur e

Ambient temperature

System fault LED

Fan failure LED

Frame controller audio alarm

Frame door audio alarm

Category Parameter Specification

SMPTE Fault
Reporting

SMPTE Fault
Reporting

Alarm Indicator ANSI/SMPTE 269M-1999 contact closure

Connector Female BNC

Max Voltage 24V DC

Max Current 20mA

Alarm Conditions

PS Monitored Parameters
(-C version only)

Frame Monitored Parameters
(-C version only)

Alarm Indicators
(-C version only)

Environmental

Ambient temperature range 0 ºC to 40 ºC

Humidity, non condensing <95%

Specifications are subject to change without notice.

3-8 • DFR-8310 Series Setup DFR-8300 Series User Manual (Rev. 2.0)

DFR-8321 Series Setup

In This Chapter

This chapte r provides informatio n on setting up and using the DFR-8321 series frame. The DFR-8321
is a 2RU modular frame, designed to accommodate up to 20 openGear cards and support up to 10 high­density openGear fiber cards.

The following topics are discussed:

• Rear Modules for the DFR-8321 Series Frame

• Cooling Features

• Specifications for the DFR-8321 Series Frames

DFR-8300 Series User Manual (Rev. 2.0) DFR-8321 Series Setup • 4-1

Rear Modules for the DFR-8321 Series Frames

If your DFR-8321 series frame was ordered with cards requiring Full Rear Modules or Split Rear
Modules, the appropriate modules are installed at the factory or included with the cards. Blank Rear
Modules (R2-BLANK) are installed when the slot does not have an openGear card installed. This
helps to ensure proper frame cooling and ventilation.

Full Rear Module

The Full Rear Modules features a single card connector and can include up to 10 BNCs, or a
combination of BNC, AES, and fiber optic connectors. Each module occupies two slots in the frame
and the openGear card must be installed in an even slot number, such as slot 2 or 4. Up to 10 cards can
be installed using this rear module type.

Figure 4.1 Full Rear Module — Ten BNC Connectors

Split Rear Module

This module features two card connectors and can include up to 10 BNCs, or a combination of BNC,
AES, and fiber optic connectors. Each card connector is routed to a column of five BNCs. This module
can only be used in a DFR-8321 series frame. A Split Rear Module occupies two slots in the frame but
provides connectors for two openGear cards. Up to 20 cards can be installed in the frame using this
type of rear module.

Figure 4.2 Split Rear M odule — Ten BNC Connecto rs

4-2 • DFR-8321 Series Setup DFR-8300 Series User Manual (Rev. 2.0)

Cooling Features

The DFR-8321 series frames come standard with the Cooling Fan Module installed as original
equipment from the factory. However, if you need to replace the ventilation in a DFR-8321 series
frame door, the optional CFM-8321 Cooling Fan Module is available as a field installation kit.

Cooling Fan Functions and Use r Controls

The DFR-8321 series frames includes Fault LEDs and the Alarm mute button on the fro nt of the frame
door. For details on the LED functions, refer to Table 2.2. For operational details for your MFC-8300
series controller card, refer to the MFC-8300 Series User Manual.

Figure 4.3 DFR-8321 Series Frame Door Features

Replacing the CFM -8 3 2 1 Cooling Fan Module

This section includes instructions on installing the CFM-8321 Cooling Fan Module Replacement Kit.
The CFM-8321 Cooling Fan Module Replacement Kit includes the fan board and filter pre-installed in
a new DFR-8321 series frame door.

Use the following procedure to replace the CFM-8321 Cooling Fan Module:

1. Carefully remove the door from the frame as follows:

• Gently pull the side door tabs towards the center of the door, rele a sing the

door from the frame. The door extender arms prevent t he door from falling.

• Using both hands, pull the door towards you.

• Tilt the door upward until the arms match the cutout.

• Gently push the door extender arms in and o ver the retaining bolts a nd

unhook from the frame.

2. Remove the door and place it on a clean, flat, static-free surface

3. On the new frame door of the CFM-8321 Cooling Fan Module, verify that the Alarm

Mute button pushes in and out without binding.

This completes the procedure for replacing the CFM-8321 Cooling Fan Module.

DFR-8300 Series User Manual (Rev. 2.0) DFR-8321 Series Setup • 4-3

Total

19.5W maximum

AES/EBU DARS

Specifications for the DFR-8321 Series Frames

This section includes the Technical Specifications table for the DFR-8321 series frame.

Table 4.1 DFR-8321 Series Technical Specifications

Category Parameter Specification

Input 100-240VAC, 47-63Hz, 190W

PS-8300
Power Supply

Rack Frame
Mechanical

Frame Card
Slots

Frame
Controller and
Fans

Output 1 +12V, ± 10%, 0.5A - 12.5A

Output 2 -7.5V, ± 10%, 0A - 1.5A

Total Sum of both outputs not to exceed 150W maximum

Height 2RU 3.5" (8.89cm)

Width 19" (48.26cm)

Depth 17" (43.18cm)
Weight, with 1 PS -8300 installed 13lbs (5.90kg)

Number of Slots 20

Max Power: +12V Rail 2.0A (24W)

Max Power: -7.5V Rail 0.2A (1.5W)

Total

Max Power: +12V Rail 1.5A (18W)

Max Power: -7.5V Rail 0.2A (1.5W)

120W, total power consumption not to exceed 24W
maximum per card slot

4-4 • DFR-8321 Series Setup DFR-8300 Series User Manual (Rev. 2.0)

Comm I/O
Controller

Reference
Inputs

Max Power: +12V Rail 0.2A (2.4W)

Max Power: -7.5V Rail 0.2A (1.5W)

Total 3.9W maximum

Number of Inputs 2 looping

Level 1Vpp nominal

Signal

Impedance 75ohm terminating

Analog video sync (black burst or tri-level), o r

Category Parameter Specification

Return Loss >30dB to 30MHz

Reference
Inputs

Environmental

Max DC on Ref Inp ut ±1V

Ambient temperature range 0 ºC to 40 ºC

Humidity, non condensing <95%

Specifications are subject to change without notice.

DFR-8300 Series User Manual (Rev. 2.0) DFR-8321 Series Setup • 4-5

4-6 • DFR-8321 Series Setup DFR-8300 Series User Manual (Rev. 2.0)

Service Information

In This Chapter

This chapter contains the following sections:

• Trouble s hooting Checklist

• Warranty and Repair Policy

Troubleshooting Checklist

Routine maintenance to this openGear product is not required. In the event of problems with your DFR­8310 series frame, the following basic troubleshooting checklist may help identify the source of the
problem. If the frame still does not appear to be working properly after checking all possible causes,
please contact your openGear products distributor, or the Sierra Video Technical Support department at
the numbers listed under the “Contact Us” section at the end of this manual.

1. Visual Review – Pe rforming a quick visual check may reveal many problems, such

as connectors not properly seated or loose cables. Check the card, the frame, and any

associated peripheral equipment for signs of trouble.

2. Power Check – Check the power indicator LED on the distribution frame front panel

for the presence of power. If the power LED is not illuminated, verify that the power

cable is connected to a power source and that power is available at the power main.

Confirm that the power supplies are fully seated in their slots. If the power LED is

still not illuminated, replace the power supply with one that is verified to work.

3. Input Signal Status – Verify that source equipment is operating correctly and that a

valid signal is being supplied.

4. Output Signal Path – V e rify that destination equipment is operating correctly and

receiving a valid signal.

5. Unit Exchange – Exchanging a suspect unit with a unit that is known to be working

correctly is an efficient method for localizing problems to individual units.

DFR-8300 Series User Manual (Rev. 2.0) Service Information • 5-1

Warranty and Repair Policy

The DFR-8300 series frame is warranted to be free of any defect with respect to performance, quality,
reliability, and workmanship for a period of FIVE (5) years from the date of shipment from our factory.
In the event that your DFR-8300 series frame proves to be defective in any way during this warranty
period, Sierra Video reserves the right to repair or replace this piece of equipment with a unit of equal
or superior performance characteristics.

Should you find that this DFR-8300 series frame has failed after your warranty period has expired, we
will repair your defective product should suitable replacement components be available. You, the
owner, will bear any labor and/or part costs incurred in the repair or refurbishment of said equipment
beyond the FIVE (5) year warranty period.

In no event shall Sierra Video be liable for direct, indirect, special, incidental, or consequential
damages (including loss of profits) incurred by the use of this product. Implied warranties are expressly
limited to the duration of this warranty.

This DFR-8300 ser ie s frame User Manual pr ovides all pertinent information for the safe installation
and operation of your openGear Product. Sierra Video policy dictates that all repairs to the DFR-8300
series frame are to be conducted only by an authorized Sierra Video factory representative. Therefore,
any unauthorized attempt to repair this product, by anyone other than an authorized Sierra Video
factory representative, will automatically void the warranty. Please contact Sierra Video Technical
Support for more information.

In Case of Problems

Should any problem arise with your DFR-8300 series frame, please contact the Sierra Video Technical
Support Department. (Contact information is supplied at the end of this publication.)

A Return Material Authorization number (RMA) will be issued to you, as well as specific shipping
instructions, should you wish our factory to repair your DFR-8300 series frame. If required, a
temporary replacement frame will be made available at a nominal charge. Any shipping costs incurre d
will be the responsibility of you, the customer. All products shipped to you from Sierra Video will be
shipped collect.

The Sierra Video Technical Support Department will continue to provide advice on any product
manufactured by Sierra Video, beyond the warranty period without charge, for the life of the
equipment.

5-2 • Service Information DFR-8300 Series User Manual (Rev. 2.0)

Notes:

Contact Us

Sales Information

Contact Sierra Video Systems

PHONE

E-MAIL

POSTAL

SERVICE

General Business Office
and Technical Support

Fax
General Information

Sierra Video Systems

530.478.1000

530.478.1105

[e-mail]
[e-mail]

P.O. Box 2462
Grass Valley, CA 95945 USA

Visit us at the Sierra Video Systems website.

http://www.sierravideo.com

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