Problem Cause Solution
The coffee tastes “burnt”� The brewing temperature is
too high
Reduce the temperature,
see the section
“Menu – Coffee temperature”�
The grinding setting is
too ne or the pre-ground
coffee is too ne.
Adjust the grinding unit to a
coarser setting or use coarser
pre-ground coffee�
Unsuitable type of coffee� Change the type of coffee�
Display shows
Error
Please contact hotline
The appliance has a fault� Please contact the hotline�
The water lter does not
stay in position in the
water tank�
The water lter is not
mounted correctly�
Firmly press the water lter
straight down into the tank
connection�
Display shows
Please check water tank
Water tank wrongly
inserted�
Insert water tank correctly�
Carbonated water in the
water tank�
Fill the water tank with fresh tap
water�
Float is stuck in the water
tank�
Remove the tank and clean
thoroughly�
New water lter did not
rinse according to the
instructions�
Rinse the water lter according
to instructions and then switch
on�
Air in the water lter. Dip the water lter into water
until no more air bubbles
escape, replace the lter.
Water lter is old. Insert a new water lter.
The coffee grounds are
not compact and are too
wet�
The grinding setting is too
ne or too coarse, or not
enough ground coffee has
been used�
Adjust the grinding unit to a
coarser or ner setting, or use
2 level measuring spoons of
ground coffee�
Display shows
Please clean brewing unit,
then replace
Brewing unit is soiled� Clean the brewing unit�
Too much pre-ground
coffee in the brewing unit�
Clean the brewing unit� Place no
more than two level measuring
spoons of ground coffee in the
drawer�
The mechanism of the
brewing unit is stiff�
Clean the brewing unit (see the
section “Daily maintenance and
cleaning”)�
Coffee or milk froth quality
varies considerably�
Build-up of limescale in the
appliance�
Descale the appliance as
described in the instructions�
If you are unable to solve the problem, always call the hotline!
You will nd the telephone numbers at the back of these instructions.