Siemens SIPIX SD100 Operating Manual

Operating Manual SIPIX SD100 Industry Tablet PC

SIPIX SD100 / Remote Service

Siemens AG Industry Sector P.O. Box 48 48 90026 NUREMBERG GERMANY

Legal Information

Warning notice system

This manual contains information that must be observed to ensure your personal safety and to prevent property damage. Notices referring to your personal safety are highlighted in the manual by a safety alert symbol; notices referring to property damage only have no safety alert symbol. The notices shown below are graded according to the degree of danger.

DANGER

indicates that death or severe personal injury will result if proper precautions are not taken.

WARNING

indicates that death or severe personal injury may result if proper precautions are not taken.

CAUTION

indicates that minor personal injury may result if proper precautions are not taken.

CAUTION

indicates that damage to property may result if proper precautions are not taken.

If multiple levels of hazards can occur, the warning is always displayed with the highest possible level. A notice warning of injury to persons with a safety alert symbol may also include a warning relating to property damage.

Qualified personnel

The product/system described in this documentation may be operated only by personnel qualified for the specific task in accordance with the relevant documentation, in particular its warning notices and safety instructions. Qualified personnel are those who, based on their training and experience, are capable of identifying risks and avoiding potential hazards when working with these products/systems.

Proper use of Siemens products

Note the following:

CAUTION

Siemens products may only be used for the applications described in the catalog and in the relevant technical documentation. If products and components from other manufacturers are used, they must be recommended or approved by Siemens. Proper transport, storage, installation, assembly, commissioning, operation, and maintenance are required to ensure that the products operate safely and without any problems. The permissible ambient conditions must be adhered to. The information in the relevant documentation must be observed.

Siemens AG Industry Sector P.O. Box 48 48 90026 NUREMBERG GERMANY

Registered trademarks

All names identified by ® are registered trademarks of the Siemens AG. Third parties using for their own purposes any other names in this document which refer to trademarks might infringe upon the rights of the trademark owners.

Disclaimer of liability

We have reviewed the contents of this publication for agreement with the hardware and software described. Nevertheless, we cannot assume responsibility for any deviations that may arise. However, the information in this publication is reviewed regularly and any necessary corrections are included in subsequent editions.

Security information

Siemens provides products and solutions with industrial security functions that support the secure operation of plants, systems, machines and networks.

In order to protect plants, systems, machines and networks against cyber threats, it is necessary to implement – and continuously maintain – a holistic, state-of-the-art industrial security concept. Siemens products and solutions only form one element of such a concept.

The customer is responsible for preventing unauthorized access to his plants, systems, machines and networks. Systems, machines and components should only be connected to the enterprise network or the Internet where necessary and with appropriate security measures (e.g., use of firewalls and network segmentation) in place.

Additionally, Siemens’ guidance on appropriate security measures should be taken

into account. For more information about industrial security, please visit

http://www.siemens.com/industrialsecurity.

Siemens’ products and solutions undergo continuous development to make them

more secure. Siemens strongly recommends applying product updates as soon as they are available, and always using the latest product version. Use of product versions that are no longer supported, and failure to apply latest updates may increase customer’s exposure to cyber threats.

To stay informed about product updates, subscribe to the Siemens Industrial Security RSS Feed under http://www.siemens.com/industrialsecurity.

Table of contents

Operating Manual SIPIX SD100 12/2017

Table of contents

Legal Information ..................................................................................................... 2

1 Foreword ......................................................................................................... 5

2 Product description SIPIX SD100 .................................................................. 6

2.1 Scope of application .......................................................................... 6

2.2 Set-up of SIPIX SD100 ...................................................................... 8

3 Technical Data .............................................................................................. 10

3.1 Overview ......................................................................................... 10

3.2 Optional on-board and add-on modules ........................................... 11

4 Notes ................................................................ ............................................. 12

4.1 General safety information ............................................................... 12

4.2 Maintenance .................................................................................... 13

5 Start SIPIX SD100 ......................................................................................... 14

6 Establish Remote connection ................................................................ ...... 15

6.1 Establish remote connection on the side of the remote expert .......... 15

6.1.1 Log-in through the Common Remote Service Platform (cRSP) ......... 15

6.1.2 Desktop Sharing (VNC) ................................................................... 17

6.1.3 Collaboration HUB - via Chrome ...................................................... 22

6.2 Confirm remote connection on the side of the Tablet PC .................. 26

6.2.1 Confirm Desktop Sharing (VNC) of remote expert ............................ 26

6.2.2 Start Collaboration Session on the Tablet PC................................... 27

7 Important functions ...................................................................................... 29

7.1 HotTab ............................................................................................ 29

7.2 Functions in one Collaboration Session – Expert Mode .................... 34

8 Communications between Tablet PCs and field devices............................ 40

8.1 Setting up a link to the VIATOR Bluetooth HART Modem ................. 40

8.2 Setting up a link to the VIATOR USB HART Modem ........................ 46

8.3 Connection set-up to a HART field device over SIMATIC PDM......... 48

9 Appendix ....................................................................................................... 53

9.1 Service and Support ........................................................................ 53

9.2 Links and Literature ......................................................................... 54

9.3 History ................................................................ ............................. 54

1 Foreword

Operating Manual SIPIX SD100 12/2017

1 Foreword

Purpose of the operating manual

This document provides a step-by-step guide to setting up a remote connection between the SIPIX SD100 industrial Tablet PC (short Tablet PC) and a remote expert. In addition, it contains information on the use and functions of the audio / video collaboration software "SIPIX RC", the "HotTab" software and the connection set-up to a HART field device through a HART modem.

Core contents

This document deals with the following key topics:

 Product description  Technical data  Operation of the SIPIX Industry Tablet PC  Set-up of a remote connection through the Common Remote Service Platform

(cRSP)

 Connection set-up to a field device  Functions in one Collaboration Session  Servicing and maintenance

2 Product description SIPIX SD100

Operating Manual SIPIX SD100 12/2017

2 Product description SIPIX SD100

The SIPIX SD100 is a highly flexible and powerful Industry Tablet PC. The robust

and compact 10.1” display is designed for use in harsh industrial environments and

has been specifically developed for use in potentially explosive atmospheres.

2.1 Scope of application

The Tablet PC carries out the collection, processing, and (radio) transmission of data within and outside of potentially explosive atmospheres.

The scope of application of the Tablet PC lies primarily within remote access to field equipment and field service.

It supports remote access to field instruments

 via PCS 7 and SIMATIC PDM or PDM as a stand-alone  with permanent local SIMATIC PDM installation within a third-party process

control system/automation system that provides HART, PROFIBUS and Foundation Fieldbus and MODBUS communications.

 with permanent local SIMATIC PDM installation within a third-party process

control system/automation system that supports the HART, PROFIBUS, Foundation Fieldbus and MODBUS communications protocols.

2 Product description SIPIX SD100

Operating Manual SIPIX SD100 12/2017

Highlights

 Application in potentially explosive areas  Real Time Audio / Video Collaboration (SIPIX RC) via cRSP  Full use in the field, direct access to field devices  High robustness (military specification MIL-STD-2106)  Larger operating temperature range  Desktop Sharing via cRSP  Cameras on the front and back  Extensible functions

Benefits

The use of the Tablet PC offers different advantages, both for experts with remote access, as well as for on-site service field engineers:

 Remote access to Tablet PC

– Process Instrumentation Service (PI Service) can be done remotely without

specific knowledge in the field technique by an expert

– Several experts can simultaneously access a Tablet PC

 Training on the Job

Training of service field engineers with the help of an expert during the use of the service.

 Mobility  Optimized workflows  Increased safety

On-board software components

The pre-installed software components and their settings are optimally matched, so that they are executable together on your system. This is verified in particular through system testing and is ensured throughout the entire LifeCycle.

The following software components are pre-installed on a Tablet PC:

 SIPIX RC V1.1  SIMATIC PDM V9.0  cRSP SSL Client for Remote Service  Tight VNC for desktop sharing  Dolphin Plus  Flowtool  Si-Ware  SITRANS LUT400  Siwatool V4, Siwatool V7, Siwatool M  Siprom T

2 Product description SIPIX SD100

Operating Manual SIPIX SD100 12/2017

2.2 Set-up of SIPIX SD100

Front side

1 2 3

5678

Table 2-1

Item

Description

Integrated microphone

2 Megapixel Camera

Brightness sensor

Indicators

On/off button

Home button

Function key (Fn1), freely programmable

10" Touchscreen

2 Product description SIPIX SD100

Operating Manual SIPIX SD100 12/2017

Rear:

1 2 3 4 5

111

10101

Table 2-2

Item

Description

Hand strap fastening

Expansion slot, for example for RFID module

LED flash

5 Megapixel Camera

Barcode Scanner, optional

Battery removal

Battery

Stylus

Battery lock

Loudspeaker

Interface for docking station, not visible

SIM card slot

LTE module, optional

External I/O interface under protective cover (only for use in potentially explosive atmospheres)

 Power connection (DC)  Audio-combo connection (Mic in/Line out)  USB 3.0  30-pin combo port (Giga-LAN or RS232)  Micro SD slot  Micro HDMI

Volume keys (+/-)

Function key (Fn2), freely programmable

3 Technical Data

Operating Manual SIPIX SD100 12/2017

3 Technical Data

3.1 Overview

Table 3-1

Degree of protection (EN 60529)

Protection class

IP65

Explosion protection

ATEX

Ex II 3G Ex ic IIA/IIC T5 Gc Ex II 3D Ex ic IIB T90 °C Dc IP 54 Test certificate ESP 15 ATEX 1 823 X

IECEx

Ex ic IIA/IIC T5 Gc Ex ic IIB T90 °C Dc IP 54 Test certificate IECEx ESP 15.0010X

Class I Division 2 Groups A, B, C, D T4 A Test certificate UL File E32 1557

Temperature range

Outside Ex area

-20 °C to +60 °C

Within Ex area

-20 °C to +50 °C

Storage

-30 °C to +70 °C

Humidity during operation

30% – 90% (no condensation)

Power supply

Battery life

Up to 8 hours

Battery

7.4 V, at least 5300 mAh, lithium polymer

Charging time

2.5 h

Mains adapter

AC 100 – 240 V, 50 – 60 Hz / DC 19 V

System

Processor

Quad-Core, Intel BayTrail-M, 1.8 GHz

Working storage

8 GB SODIMM DDR3L-1600

Hard disk storage

128 GB or 256 GB mSATA MLC SSD

Storage options

1 x micro SD slot (supports up to 64 GB) option to upgrade to 256 GB

Operating system

 Windows® Embedded 8.1 Industry

Pro – 64 bit (standard delivery)

 Windows® 7 Professional – Service

Pack 1 – 64 Bit without MUI, (Multilingual): only in English

 Windows® 10 Enterprise 2015 LTSB

64 Bit – multi-language

3 Technical Data

Operating Manual SIPIX SD100 12/2017

Display and Touchscreen

Size

10.1"

Resolution

1920 x 1200

Brightness

700 cd/m² (fully daylight capable)

Contrast ratio

800:1

Touchscreen

Multi-Touch-PCT/Bonded/Gorilla Glass 3 mm

Communications

WLAN

IEEE 802.11 a/b/g/n

Bluetooth

Bluetooth 4.0 (Class I)

GPS

u-Blox Neo-6Q with accuracy of up to 2.5 m

LTE module

Network options for USA and EU

Data acquisition

Front/rear camera

2 megapixel in front/5 megapixel at rear with LED flash

USB port

USB 3.0

Sensors

Gyrometer, E-Compass, light, G-sensor

Size and weight

Size

271.8 mm x 197.2 mm x 19.0 mm

Weight incl. battery

1.5 kg

3.2 Optional on-board and add-on modules

Table 3-2

Optional on-board modules

Scanner options 1D-/2D Imager

Bar-/QR Code

RFID HF Reader

 13.56 MHz  ISO 15693  ISO 14443-A  ISO 18092

Optional add-on modules

RFID UHF

Dual Band Reader

 EU: 865 to 869 MHz  US: 902 to 928 MHz

WWAN

 4G/LTE module with European

frequencies

 4G/LTE module with North American

frequencies

 HSPA+  GSM/GPRS (EU or US)

HART add-on module

 Type 17-A1Z0-0005  Type B7-A2Z0-0033  Type G7-A0Z0-0007

4 Notes

Operating Manual SIPIX SD100 12/2017

4 Notes

4.1 General safety information

 Do not dry wipe or clean equipment in a potentially explosive atmosphere.  Do not open equipment in a potentially explosive atmosphere.  Do not change or charge a battery in a potentially explosive atmosphere.  General legal regulations or directives on occupational safety, accident

prevention regulations and environmental protection laws must be observed, such as the operational safety ordinance (BetrSichV) or the applicable national regulations.

 Wear suitable clothing and footwear to reduce the risk of dangerous

electrostatic charges.

 Avoid heat influences outside the specified temperature range.  Protect the device from external influences.

Do not expose the device to corrosive/aggressive liquids, vapors or spray mist! In the event that the device malfunctions or the housing is damaged, immediately remove it from the potentially explosive atmosphere and move it to a safe place.

Note

You can find additional “safety information” in the outline instructions by clicking

on the following link: http://automation.bartec.de/tabletpcE.htm

Conditions for safe operation in potentially explosive atmospheres

 The device must be protected against shocks with high impact energy, strong

UV-radiation and strong charge generating processes.

 No connections may be used in potentially explosive atmospheres.  The battery may not be removed, replaced or charged in potentially explosive

atmospheres.

 The RFID module may be not be installed or dismantled in potentially explosive

atmospheres. The flash (LED) on the camera may not be operated in potentially explosive atmospheres as a continuous light.

 The battery must be locked inside potentially explosive atmospheres.  When you use the wrist strap, the device is only suitable for gas groups IIA.

DANGER

Non-certified accessories pose a risk to explosion protection. In a potentially explosive environment, there is a threat to life!

The headset connector can only be used outside of the potentially explosive atmosphere!

4 Notes

Operating Manual SIPIX SD100 12/2017

4.2 Maintenance

For electrical installations, the relevant deployment and operating regulations must be observed (such as Directive 99/92/EC, Directive 94/9/EC, BetrSichV or the applicable national regulations EN 60079-14, IEC 60079-14 and the DIN VDE 0100 series).

Note the national waste disposal regulations in the event of disposal.

Service

Regularly update the Windows environment (security patches) and virus scanner signatures. This is imperative in order to always maintain the functionality and safety of your device.

Note

More information on the topic of “Industrial Security” can be found in the

“SIMATIC process control system PCS 7 Compendium Part F - Industrial

Security” manual:

https://support.industry.siemens.com/cs/ww/en/view/109742220

Inspection

In accordance with EN 60079-17 and EN 60079-19, the operator of electrical installations in potentially explosive atmospheres is obliged to have them checked by a qualified electrician to ensure their proper state.

Repairs

Repairs of explosion-protected equipment may be carried out only by authorized persons using original spare parts and in accordance with the state of the art. The applicable directives must be observed.

Commissioning

Before entry into service, make sure that all components and documentation are available.

Note

You can find additional information on the topic of “Maintenance” in the outline

instructions by clicking on the following link:

http://automation.bartec.de/tabletpcE.htm

5 Start SIPIX SD100

Operating Manual SIPIX SD100 12/2017

5 Start SIPIX SD100

1. Hold down the on/off button (1) to turn on until the blue LED (2) lights up.

If the Tablet PC has booted, the Windows login page opens.

2. Click on the text box and enter the default login password "Siemens" using the on-screen keyboard.

Note

Safety instruction

Immediately after first entry into service, change the Windows login password.

3. Confirm the entry with "Enter".

Note

If you use a SIM card, a SIM card password may be requested, if necessary, after the Windows login.

6 Establish Remote connection

Operating Manual SIPIX SD100 12/2017

6 Establish Remote connection

The remote expert initializes the remote connection over cRSP. The on-site technician then releases access for the remote connection.

Both procedures are described step-by-step in the sections that follow.

 Establish remote connection on the side of the remote expert, Chapter 6.1  Confirm remote connection on the side of the Tablet PC, Chapter 6.1

Note

You will find additional information on the topic of “Remote Service” under:

https://www.siemens.com/global/en/home/products/services/industry.html

6.1 Establish remote connection on the side of the remote expert

No additional software is required to establish the connection. The connection is through the Common Remote Service Platform (cRSP)

The cRSP framework is used to communicate with machines outside the SIEMENS network.

6.1.1 Log-in through the Common Remote Service Platform (cRSP)

1. Open the following link in the “Google Chrome” browser to log in to the cRSP

system: https://crsp1.siemens.com/industry/

2. Click the “Login PKI” button.

6 Establish Remote connection

Operating Manual SIPIX SD100 12/2017

If no account has been created in the cRSP system for the remote expert, the error message "Error: Login with PKI failed." appears. In this case, first create an account as a remote expert in the cRSP system. Contact Technical Support.

3. Click on “Customer Systems > Search via Site” in the menu bar.

4. Click on the button "Search". If there are multiple access points available,

inputting search criteria in the filter is recommended.

5. Select the tablet of the on-site technician (here "SIEMENS_PITablet_0007").

In the next step, three types of access to the Tablet PC are available:

– "Desktop Sharing (VNC)" (Chapter 6.1.2)

The expert can use the Tablet PC remote. – Collaboration session via a. "Collaboration HUB - via Chrome" (recommended, Chapter 6.1.3)

The expert can remotely draw notes on still images using the Tablet

camera of the on-site technician, for example.

6 Establish Remote connection

Operating Manual SIPIX SD100 12/2017

b. "Collaboration Session"

The same function as "Collaboration HUB - via Chrome". The collaboration

session is invoked via a separately launched Google chrome browser

window.

6.1.2 Desktop Sharing (VNC)

Requirements

 Log-in through the Common Remote Service Platform  Tablet PC is connected to the Internet

1. Click on "Desktop Sharing (VNC)".

2. Confirm the message “Do you want this website...” by clicking the “Accept” button.

3. Confirm the message “Do you want to run this application...” by clicking the “Accept” button.

The browser opens a new tab with the connections.

If the on-site technician is not yet connected to the Internet, a dialog box appears, "Connection failure" with the note "Invalid Authorization...".

Click on the “OK” button to acknowledge the message and then click on the

“Disconnect” button. Wait until the Tablet PC is connected to the Internet and then

perform step 1 again. If you are successfully connected, skip to step 4.

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