Siemens S68 Service Manual

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Release 1.0

Service Manual

S68

Level 1-3

Release Date Department Notes to change

R 1.0 22.02.2006 BenQ Mobile S CC CES New document

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Table of Content

1 Key Feature................................................................................................................................3

2 S68 Interface to Accessories....................................................................................................4

3 Unit Description of S68.............................................................................................................5

4 Exploded View of S68 ...............................................................................................................6

5 Disassembly of S68...................................................................................................................7

6 Assembly of S68......................................................................................................................14

7 BenQ Service Equipment User Manual.................................................................................19

8 GRT Software: Functionality Configuration..........................................................................20

9 GRT Software: Regular Usage ...............................................................................................22

10 JPICS (Java based Product Information Controlling System)............................................27

11 International Mobile Equipment Identity, IMEI......................................................................33

12 General Testing Information...................................................................................................34

13 Introduction of Service Repair Documentation for Level 3 Basic Repairs – S68..............40

14 List of available Level 3 Basic Parts.....................................................................................41

15 Hardware Requirements.........................................................................................................41

16 S68 Board Layout...................................................................................................................42

17 SIM Card Problems .................................................................................................................43

18 IO Connector Problems .........................................................................................................44

19 B to B Connector (upper slider part) Problems....................................................................45

20 Battery Connector Problems.................................................................................................. 46

21 Filter EMI Problems.................................................................................................................47

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1 Key Feature

Standard Systems

Stand-by Time Talk Time Battery Technology Battery Capacity Weight Volume Length Width Thickness Storage SIM Functionality / Security Controls

Antenna Data Services

Display / Display Illumination

Camera

Connectivity Features

Tri-band GSM 900/1800/1900 EGSM (GSM phase 2/phase 2+) GPRS class 10 Vocoders FR, HR, EFR, AMR Up to 300 h (standard battery)

Up to 300 min (standard battery) Battery: Li-Ion 660 mAh

Charging time: Less than 2 h for 100%

78,5 g 44 cm³ 107 mm 46 mm 13,2 mm 8 MB user memory SIM Application Toolkit (class 3)

SIM lock, various levels PIN 1 & 2 control Ciphering A5.1, A5.2 and A5.3 SIM plug-in (3/1.8 V), SAT class 3 Integrated

Mobile Internet access (WAP 1.2.1 plus parts of 2.0) Data download OTA via SMS or WAP MMS release 98 EMS rel. 4.3 Data services (CSD) at 9.6 Kbps and GPRS (up to 53.6 Kbps) E-mail client 132 x 176 pixels, 262,144 colors, enhanced TFT, transflective, high-end flat PMMA window n / a

USB cable / Bluetooth® Basic organizer (including day, week, and month) with

Outlook® and Lotus Notes® synchronization, PIM SMS, voice messaging (via MMS) EMS and MMS, e-mail client Pop3 MMS supporting text, still images, voice and animations SyncML 1.2.1 (or higher via OBEX and OTA) Handsfree operation Dual-speaker system for outstanding sound quality 64-chord polyphonic ringtones, MIDI Very slim appearance Real metal keypad and housing (brushed aluminum) WAP 2.0 stack Java MIDP 2.x Wide range of headset and car kit solutions with Bluetooth® technology

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2 S68 Interface to Accessories

Original Accessories

Fashion & Carry

 Leather Case FCL-720

Energy

 Li-Ion Battery 660 mAh EBA-120  Travel Charger (EU & UK) ETC-100/110  Car Charger Plus ECC-100  Desk Top Stand EDS-100

Handsfree Portable

 Headset Basic HHS-100  Headset HHS-110  Headset Purestyle HHS-120  Headset Bluetooth® HHB-100  Headset Bluetooth® Clip HHB-130/131  Headset Bluetooth® Comfort HHB-160/161  Headset Bluetooth® HHB-700/710  Charger Adapter ECA-500 (for HS BT HHB-700/710)  Charger Adapter ECA-100 (for HS BT HHB-130/131/160/161)

Car Solutions

 Car Kit Bluetooth® Easy HKW-100  Car Kit Bluetooth® Portable HKW-700  Car Kit Bluetooth® HKW-710 (successor of HKW-600)  Car Kit Bluetooth® SIM HKW-720  Car Kit Portable HKP-100  Mobile Holder HMH-100

Office

 Data Cable DCA-100 (RS232)  Data Cable USB DCA-140  Sync Station DSC-100

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3 Unit Description of S68

Highly attractive premium design: very slim phone (13 mm) with real metal (brushed aluminum) surface and keypad. Focusing on the core and most convenient business functions, PIM, Bluetooth®, Fax and Document Viewer, and other business applications that enrich professional life. New simplified and intuitive menu structure. Fast Dialing™ key, voice messaging (via MMS), dictaphone, and e-mail client. Excellent overall ergonomics. Superb sound quality (including handsfree talking). Optimal visibility of content display under all lighting conditions.

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4 Exploded View of S68

Without illustration:

Shielding Cover RF Shielding Cover BB Top Shielding Cover BB BOT Shielding Cover BT

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Disassembly of S68

All repairs as well as disassembling and assembling have to be carried out in an ESD protected environment and with ESD protected equipment/tools. For all activities the international ESD regulations have to be considered. For more details please check information in c – market

https://market.benqmobile.com/SO/welcome.lookup.asp

There you can find the document “ESD Guideline”.

Step 1

Step 2

Remove Battery Cover and Battery.

Remove screws with the Torque –

Screwdriver.

T5+

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Step 3

Step 4

Disassemble Upper Case from Lower Case.

Step 5

Technical Documentation

To avoid scratches, it is mandatory to place

a protection foil onto the display!

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Step 6

Step 7

Remove Keypad MMI by using Tweezers

carefully.

Remove Keypad by using Tweezers

carefully.

Step 8

Use Tweezers to remove Earpiece.

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Step 9

Step 10

.Remove PCB from Lower Case.

Step 11

Disconnect Flex Cable from PCB socket by

using Tweezers.

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Step 12

Step 13

Loosen Display Module from PCB with

Alternative Opening Tool.

Step 14

Remove Ringer.

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Step 15

Step 16

Remove Vibramotor by using Tweezers.

Use Tweezers to remove Microphone.

Step 17

Use Tweezers to remove Side Keys and

Side Keys MMI.

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ypad

Step 18

Overview Lower Parts

Ringer

Side Keys

Side Switch

Overview Upper Parts

Upper Case Shell

Lower Case

Battery Cover

Batter

Vibramoto

Microphone

Display Module

RF Control

ad MMI

Ear

iece

Board S68

Screws

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6 Assembly of S68

Step 1

Step 2

Assemble Ringer by using Tweezers.

Assemble Microphone by using Tweezers

Step 3

Assemble Vibramotor by using Tweezers.

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Step 4

Step 5

Assemble Side Keys and Side Keys MMI

Assemble Display Module on PCB.

Step 6

Technical Documentation

Connect Flex Cable with PCB socket.

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Step 7

Step 8

Assemble Keypad.

Assemble Keypad MMI.

Step 9

Assemble Earpiece.

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Step 10

Step 11

Attention! Before assembling the Display

Module it is mandatory to remove the

Display Foil!

Place PCB with assembled Display in the

Upper Case.

Step 12

Assemble Lower Case onto the Upper

Case.

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Step 13

Step 14

Place screws with the Torque –

Screwdriver.

T5+

Assemble Battery.

Step 15

Assemble Battery Cover.

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7 BenQ Service Equipment User Manual

Introduction

Every LSO repairing BenQ handset must ensure that the quality standards are observed. BenQ has developed an automatic testing system that will perform all necessary measurements. This testing system is known as:

BenQ Mobile Service Equipment

• For disassembling / assembling

Torque – Screwdriver

Part Number: F 30032 – P 228 – A1

Opening tool

(Case opening without destroying)

Part Number: F 30032 – P 38 – A1

Alternative Opening tool

Part Number: F30032 – P583 – A1

Tweezers

• For testing

All mobile phones have to be tested with the GRT – Software. The service partner is responsible to ensure that all required hardware is available.

For additional Software and Hardware options as well as the supported GRT equipment, please check the GRT User manual.

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8 GRT Software: Functionality Configuration

Sep 1: Select „Settings >> SWUP / JPICS”

Step 2: Proceed as follows:

¾ Select all required Variants you need to repair (click onto the “+” in

front of the product name.

¾ Check Com-Port setting. If necessary change it ¾ Check speed setting. Select always the lowest speed if your PC

does not have a fast serial card

¾ Enter the value for “JPICS Server Timeout”. Be careful, this value

defines how long GRT tries to reach the server until you get an error message. Do not select a very long time

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Step 3: Connect to GRM Server

• Choose in the section „GRM” the „Connect to GRM Database“ functionality

Enter your GRT-Username and Password into this fields

Activate always both boxes if you connect to the database. Start with “Connect”

It you IT infrastructure parameter have changed, use this button to move to the configuration mask

• End the connection with a click onto the „Exit button“ (appearing after successful data exchange)

GRT Software has now finished all required settings and configuration tasks. All

files have been down- and uploaded. In dependency of the selected number of mobile phones and variants the volume of transferred date could be (~100MB)

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9 GRT Software: Regular Usage

Step 1: Select the section SWUpdate

Step 2: Choose the area you want to work with

• Personal Repair

Personal Repair is always accessible. Basis for the decision if a SW-Update is authorised by Siemens is the so called

Example: Mobile Phone has already SW50. SW50

In this case SW-Update is not necessary and therefore not

authorised

In any case customer data can be erased on request. (xfs and mapping have to be activated) Of course JPICS hardware and authorisation have to be available.

• Operator SWAP

This area is only accessible if you are released by the service management to perform SW-Updates for Net-Operators. Basis for the decision if a SWUpdate is authorised by Siemens is the so called

Customer data will be erased without any exception and any chance to influence by the user. JPICS hardware and authorisation have to be available.

• Operator SWUpdate

This area is only accessible if you are released by the service management to perform SW-Updates for Net-Operators. Basis for the decision if a SWUpdate is authorised by Siemens is the so called Master-Table .

Service Release-Table .

Service -Release-Table shows

Master-Table .

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)

dow above

Like in “Personal Repair” customer data can be erased on request. (xfs and mapping have to be activated) Of course JPICS hardware and authorisation have to be available.

9.1 Window explanation

This general explanation is valid for all SW-Update channels (Personal Repair, Operator SWAP, Operator SWUpdate)

1.1.1.1.1.1.3 Automatic read out function of phone type/Variant. Appearing in the win

Remarks:

In case of malfunction please check

o Is the correct phone type selected o Is the correct COM-Port selected o If a variant is missing, move back to Settings select the missing variant and

conncet the GRM Server. Then continue with SW-Update.

After using „Check Variant“ Phone IMEINumber will be shown here

Select boxes for: Content = xfs Settings = mapping

Attention:

ctivation of the boxes will cause erase of customer date while SWUpdate

Window to select the mobile phone CPU

Shows the different SW –Versions a) SW inside the mobile phone b) Version of Service Release Table SW

Version of Master Table SW

Start button for SWUpdate

Stop / leave SW-Update

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9.2 Case 1: Personal Repair (green)

Step 1: Carry out step 1 – 4 to start SW-Update.

Remarks:

1.1.1.1.1.1.2 Read out phone type/Variant. >>Appears in the window above .

- The decision about a Siemens authorised SW-Update depends only on the Service Release-Table .

- The SW which is booted by GRT can be below the SW mentioned in the Service Release Table, if this SW is not released for the Net-Operator

- If xfs and mapping are activated, GRT will erase in any case the customer data even if the action is cancelled.

- If the user wants to download an other variant then the automatically identified one, he has simply to select an other variant from the list. Afterwards he has to start the SW-Update

Select the mobile phone CPU type

Start SW-Update

Choose if customer data shall be erased. If “Yes” activate the boxes in front of xfs and mapping

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9.3 Case 2: Operator SWAP (red)

Step 1: Carry out step 1 – 4 to start SW-Update.

Remarks:

1.1.1.1.1.1.1 Read out phone type/Variant. >>Appears in the window above.

- The decision about a Siemens authorised SW-Update depends only on the Master-Table .

- The user has no chance to influence the decision

- Xfs and mapping are always activated there is no chance to deactivate them.

GRT will erase in any case the customer data even if the action is cancelled.

- If the user wants to download an other variant then the automatically identified one, he

has simply to select an other variant from the list. Afterwards he has to start the SW-

Update

Select the mobile phone CPU type

Start SW-Update

Choose if customer data shall be erased. If “Yes” activate the boxes in front of xfs and mapping

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9.4 Case 3 Operator SWUPdate (blue)

Step 1: Carry out step 1 – 4 to start SW-Update.

Remarks:

1.1.1.1.1.1.4 Read out phone type/Variant. >>Appears in the window above.

- The decision about a Siemens authorised SW-Update depends only on the Master-Table .

- The user has no chance to influence the decision

- Xfs and mapping can be activated on demand. GRT will erase in any case

the customer data even if the action is cancelled.

- If the user wants to download an other variant then the automatically identified one, he has simply to select an other variant from the list. Afterwards he has to start the SW-Update

Select the mobile phone CPU type

Start SW-Update

Choose if customer data shall be erased. If “Yes” activate the boxes in front of xfs and mapping

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10 JPICS (Java based Product Information Controlling System)

10.1. Overview

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The following functions are available for the LSO:

• General mobile information

• Generate PINCODE

• Generate SIMLOCK – UNLOCK – Code

• Print IMEI labels

• Lock, Unlock and Test the BF – Bus

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The access to the JPICS server which is located in Kamp – Lintfort is protected by chip card and in addition using secure socket layer (SSL) connection. The JPICS server is only available for authorized users with a specially coded smart card. These smart cards and the administration of the JPICS web server and the PICS database – server can only be provided by the JPICS – TRUST – Center of the

responsible department in Kamp – Lintfort. In case of any questions or requests concerning smart cards or administration of the databases please ask your responsible BenQ Customer Care Manager.

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10.2. Installation overview

The following installation description assumes that a web browser is already installed. JPICS is tested with the following browsers:

Internet Explorer Version 5.5 and higher

1. Netscape Version 6 and higher

For further information regarding supported browsers, browser version and supported operating systems, see the

Sun FAQ’s.

Here is a step by step instruction to install all the required components:

It is necessary to follow this order!

Smart Card Reader (Omnikey: Cardman 2020 USB or Cardman 3121 USB)

1. CardOS interface (Siemens Version 3.0 B)

2. Java Runtime Environment (Sun)

3. Java additional components

Every user is responsible for a proper installation matching the license agreements.

For installation and further access you need the following:

1. The JPICS Installation – CD

2. The Smart Card JPICS. These cards can be ordered via your responsible Customer Care Manager within Siemens or on

http://jpics.siemens.com/jpics/admin/request-

new_jpics.jsp

3. A supported Smart Card Reader (Omnikey Cardman) in order to access your Smart Card.

Remark: We recommend using Cardman 2020 USB or Cardman 3121 USB. Serial card readers are not supported!!

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10.3. Generate Codes

Masterphone codes

The Masterphone code is used to unlock blocked mobiles. Masterphone codes can only be supplied for mobiles which have been delivered in a

regular manner.

In the JPICS application you can choose to generate:

• Masterphone codes

• Simlock – Unlock – Codes

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Simlock – Unlock – Code

The Simlock – Unlock – Codes can only be generated if the following conditions are given:

• Mobile must have an active Simlock inside.

• The user must be given the authorization to obtain Simlock – Unlock – Codes for

the variant of the operator to which the mobile was delivered last time.

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10.4. Printing IMEI label

The module “printing IMEI label” offers the possibility to re-print IMEI labels for mobiles again.

You are able to print 1 label in just one step.

To prevent that misaligned labels are being printed, the setting “Print test labels =

9” is

activated by default. After having printed a well aligned test label you can uncheck the setting and print the correct label.

Hint:

For correct printing of IMEI labels you must have a Zebra – label printer with special material that fits for label printing. This printer has to be connected to local LPT1 printer port (also see Installation of IMPRINT) and MUST feature a printing resolution of 300dpi.

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11 International Mobile Equipment Identity, IMEI

The mobile equipment is uniquely identified by the International Mobile Equipment Identity, IMEI, which consists of 15 digits. Type approval granted to a type of mobile is allocated 6 digits. The final assembly code is used to identify the final assembly plant and is assigned with 2 digits. 6 digits have been allocated for the equipment serial number for manufacturer and the last digit is spare.

The part number for the S68 is S30880-S1150-#xxx where the last for letters specify the housing and software variant.

S68 series IMEI label is accessible by removing the battery.

Re – use of IMEI label is possible by using a hair – dryer to remove the IMEI label.

On this IMEI label, BenQ has also includes the data code for production or service, which conforms to the industrial standard DIN EN 60062. The data code comprises of 2 characters: first character denotes the year and the second character denotes the month.

For example: S5

CODE Year Month CODE

P 2 0 0 2 M A R C H 3

R 2 0 0 3 A P R I L 4

2 0 0 4 M A Y

T 2 0 0 5 J U N E 6 U 2 0 0 6 J U L Y 7

To display the IMEI number, exit code and SW/HW version, key: * # 0 6 #

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12 General Testing Information

General Information

The technical instruction for testing GSM mobile phones is to ensure the best repair quality.

Validity

This procedure is to apply for all from Siemens AG authorized level 2 up to 2.5e workshops.

Procedure

All following checks and measurements have to be carried out in an ESD protected environment and with ESD protected equipment/tools. For all activities the international ESD regulations have to be considered.

Get delivery:

¾ Ensure that every required information like fault description, customer data a.s.o. is

available.

¾ Ensure that the packing of the defective items is according to packing requirements. ¾ Ensure that there is a description available, how to unpack the defective items and

what to do with them.

Enter data into your database: (Depends on your application system)

¾ Ensure that every data, which is required for the IRIS-Reporting is available in your

database.

¾ Ensure that there is a description available for the employees how to enter the data.

Incoming check and check after assembling:

!! Verify the customers fault description!!

¾ After a successful verification pass the defective item to the responsible

troubleshooting group.

¾ If the fault description can not be verified, perform additional tests to save time and to

improve repair quality.

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- Switch on the device and enter PIN code if necessary unblock phone.

- Check the

- Check the display for error in

function of all keys including side keys.

line and row, and for illumination.

- Check the ringer/loudspeaker acoustics by individual validation.

- Perform a GSM Test as described on page 36.

Check the storage capability:

¾ Check internal resistance and capacity of the battery. ¾ Check battery charging capability of the mobile phone. ¾ Check charging capability of the power supply. ¾ Check current consumption of the mobile phone in different mode.

Visual inspection:

¾ Check the entire board for liquid damages. ¾ Check the entire board for electrical damages. ¾ Check the housing of the mobile phone for damages.

SW update:

¾ Carry out a software update and data reset according to the master tables and

operator/customer requirements.

Repairs:

The disassembling as well as the assembling of a mobile phone has to be carried out by considering the rules mentioned in the dedicated manuals. If special equipment is required the service partner has to use it and to ensure the correct function of the tools. If components and especially soldered components have to be replaced all rules mentioned in dedicated manuals or additional information e.g. service information have to be considered

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GSM Test:

With the availability of the GRT Test /Alignment software, this tool has to be used to perform the outgoing test!

>Connect the mobile/board via internal antenna (antenna coupler) and external antenna (Car cradle/universal antenna clip) to a GSM tester >Use a Test SIM

For Triple Band phones use a separate test case, if the test software allows only one handover. Skip the GSM Band test cases if not performed by the mobile phone

Example: 1. Test file Band 1 = GSM900 / Band 2 = GSM1800

2. Test file Band 1 = GSM1900

Internal Antenna

Test case Parameter Measurements Limits

1 Location Update • GSM Band 1

• BS Power = -55 dBm

• middle BCCH

2 Call from BS • low TCH

• highest PCL

• BS Power = -75 dBm

• middle BCCH

3 TX GSM Band 1 • low TCH

• highest PCL

• BS Power = -75 dBm

• middle BCCH

4 Handover to GSM Band 2

Including Handover Check

5 TX GSM Band 2 • low TCH

6 Call release from BS

• highest PCL0

• BS Power = -75 dBm

• middle BCCH

• Display check • individual check

• Ringer/Loudspeaker

check

• Frequency Error

• Phase Error RMS

• Phase Error Peak

• Average Power

• Power Time Template

• Frequency Error

• Phase Error RMS

• Phase Error Peak

• Average Power

• Power Time Template

• individual check

• GSM Spec.

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External Antenna

7 Call from MS • GSM900

• high TCH

• second highest PCL

• BS Power = -75 dBm

• middle BCCH

8 TX GSM Band 1 • high TCH

• second highest PCL

• BS Power = -75 dBm

• middle BCCH

9 RX GSM Band 1 • high TCH

• BS Power = -102 dBm

• 50 Frames

• middle BCCH

10 Handover to GSM Band 2

Including Handover Check

11 TX GSM Band 2 • high TCH

12 RX GSM Band2 • high TCH

13 Call release from MS

• second highest PCL

• BS Power = -75 dBm

• middle BCCH

• BS Power = -102 dBm

• 50 Frames

• middle BCCH

• Keyboard check • individual check

• Frequency Error

• Phase Error RMS

• Phase Error Peak

• Average Power

• Power Time Template

• RX Level

• RX Qual

• BER Class Ib

• BER Class II

• BER Erased Frames

• Frequency Error

• Phase Error RMS

• Phase Error Peak

• Average Power

• Power Time Template

• RX Level

• RX Qual

• BER Class Ib

• BER Class II

• BER Erased Frames

• GSM Spec.

Final Inspection:

The final inspection contains:

1) A 100% network test (location update, and set up call).

2) Refer to point 3.3.

3) A random sample checks of:

- Data reset (if required)

- Optical appearance

- complete function

4) check if PIN-Code is activated (delete the PIN-Code if necessary). Basis is the international standard of DIN ISO 2859. Use Normal Sample Plan Level II and the Quality Border 0, 4 for LSO. Remark: All sample checks must be documented.

Technical Documentation TD_Repair_L2.5L_S68_R1.0.pdf Page 37 of 47

Company Confidential

2005©BenQ

02/2006

Release 1.0

Annex 1

Test SIM Card There are two different “Test SIM Cards” in use:

1) Test SIM Card from the company “ORGA” Pin 1 number: 0000

PUK 1 : 12345678 Pin 2 number: 0000

PUK 2 : 23456789

2) Test SIM Card from the company “T-D1” Pin 1 number: 1234

PUK : 76543210 Pin 2 number: 5678

PUK 2 : 98765432

Technical Documentation TD_Repair_L2.5L_S68_R1.0.pdf Page 38 of 47

Company Confidential

2005©BenQ

02/2006

Release 1.0

Annex 2

Battery Date Code overview

Varta

Date code example N 9 A VA