Siemens Recording Equipment 300 User Manual
Hicom 300
Operating Instructions
Voice
Mail
System
Hicom 300 Voice Mail System
GENERAL INFORMATION ........................................................................ 5
User notes..............................................................................................5
QUICK HELP REFERENCE ....................................................................... 6
MAIN MENU ............................................................................................... 6
PERSONALISING YOUR MAILBOX .......................................................... 7
Recording your name .............................................................................7
Recording your personal announcements (greetings)............................7
Selecting a prerecorded personal announcement ..................................7
Selecting separate personal announcements for external and internal
calls........................................................................................................8
Deleting a personal announcement........................................................8
Selected announcements not activated..................................................8
SENDING A MESSAGE .............................................................................9
Direct access to other mailbox ...............................................................9
Calling an extension first ........................................................................9
Routing directly to other mailbox ............................................................9
Routing to another extension..................................................................9
TRANSFERRING CALL TO MAILBOX....................................................10
RETRIEVING MESSAGES FROM YOUR MAILBOX ...............................11
Retrieve messages from an Analogue telephone .................................11
Retrieve messages from a Digital T24/25 telephone...........................11
Scroll through messages......................................................................11
Listen to message currently on screen.................................................12
2
CONTENTS - Cont’d
DISTRIBUTION GROUPS ........................................................................ 13
Setup a distribution group ....................................................................13
Scan for existing distribution groups.....................................................13
Send a message to a distribution group............................................... 14
Send a message to a temporary group ................................................14
Message status.................................................................................... 14
Scan existing distribution message lists ...............................................15
Delete messages.................................................................................. 15
NOTIFICATION......................................................................................... 16
Access Notification............................................................................... 16
Setup destination.................................................................................. 16
Setup date and time .............................................................................16
Option 1 - Immediate (24 hours) ..........................................................16
Delete entry..........................................................................................16
Option 2 - Immediate (restricted date and time)...................................17
Option 3 - Predetermined time (daily) ..................................................17
Activate / Deactivate Notification..........................................................17
PASSWORD .............................................................................................18
Securing your mailbox (with optional password)...................................18
ACCESS FROM OUTSIDE YOUR COMPANY ......................................... 19
Access Voice Mail System - Own Mailbox............................................ 19
Access Voice Mail System - Other Mailbox.......................................... 19
CALL FORWARDING TO VOICE MAIL SYSTEM
- ANALOGUE TELEPHONES - ................................................................ 20
Preset Call Forwarding to your mailbox................................................20
Deactivate Call Forwarding................................................................... 20
Reactivate Call Forwarding................................................................... 20
Variable Call Forwarding to your mailbox..............................................20
Cancel Call Forwarding Variable...........................................................20
3
CONTENTS - Cont’d
CALL FORWARDING TO VOICE MAIL SYSTEM
- DIGITAL TELEPHONES - ...................................................................... 21
Preset Call Forwarding to your mailbox................................................21
Deactivate Call Forwarding...................................................................21
Reactivate Call Forwarding...................................................................22
Variable Call Forwarding to your mailbox..............................................22
Cancel Variable Call Forwarding...........................................................22
PERSONAL ANNOUNCEMENT SUGGESTIONS ................................... 23
4
GENERAL INFORMATION
User notes
Spoken user prompts in the Hicom 300 Voice Mail System (VMS) will guide you
step by step through the various operations and menu’s
Each time you hear a single “bleep” tone you can proceed to the next input the spoken announcement will be stopped.
A triple bleep tone means you have made an incorrect entry or the function is
not possible.
A PIN (personal identification number) will be supplied to you by the System
Administrator to allow access to various features.
As an additional safeguard a personal password may be entered by yourself.
When you are uncertain of your position in any one of the menu’s then return
to the main starting menu by keying 0 *
Although access codes have been detailed throughout these instructions they
may not be required where certain features have been preprogrammed on the
T24/25 Digital telephones for easy operation.
Terminology
Infobox number = Address = Mailbox number = Extension number.
ID number = PIN (personal identification number).
7/7/95
5
QUICK HELP REFERENCE
# Delete
* Save / End / Scan
1 Record
3 Listen / Pause
4 Go back 10 seconds to listen
6 Go forward 10 seconds to listen
7 Reply to Message (connect to sender’s mailbox)
07 Connect to caller (connect to sender’s extension)
8 Redirect message (transfer message to other mailbox/es with
comments)
02 Connect to an extension
0* Return to main menu
MAIN MENU
1 To send to a distribution group (record and send distribution
messages)
2 To send a message (send a message to a mailbox within the
Voice Mail System)
5 Distribution groups (create and change distribution groups)
7 Personal announcements (select a prerecorded
announcement)
8 Special functions (personalise your mailbox with prerecorded
announcements and passwords)
02 To transfer to a user (break out of Voice Mail System to an
extension)
6
PERSONALISING YOUR MAILBOX
The first step in personalising your mailbox is to replace your extension number
with your own name.
Recording your name
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*
8 Special functions
7 Personal announcements
0 Location 0 for recording your name only
1 Record name only followed immediately by
* Name stored
Recording your personal announcements (greetings)
(max. of 9 separate announcements depending on system configuration)
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*
8 Special functions
7 Personal announcements
1 (or any other location from 2-9)
1 Record announcement followed immediately by
* Announcement stored
Selecting a prerecorded personal announcement
*75 Access to Voice Mail System
ID No. PIN number to access own mailbox
*
7 Personal announcements
1 (or any other location from 2-9)
* Selected announcement stored
7
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