Siemens HIPATH 8000 OPTIPOINT410, HIPATH 8000 OPTIPOINT420, HiPath 8000, optiPoint 420 advance S V7.0 User Manual
User Manual
HiPath 8000
optiPoint 410 advance S V7.0
optiPoint 420 advance S V7.0
www.siemens.com/enterprise
Safety Precautions
Safety Precautions
For Your Safety
The IP telephone optiPoint 410/420 advance S V7.0 complies with the European standard EN 60 950, which deals with the safety of information
technology appliances including electronic office equipment. This device
has been designed with safety in mind, thus protecting both individuals
and objects.
There is always the danger of small objects being swallowed by young children. In the case of the optiPoint 410/420 advance S V7.0, this applies in
particular to the connecting cord clip.
Please make sure that such items are not accessible to children.
• Use only the enclosed power supply together with the special LAN
• Never open the power supply enclosure.
cable.
Protection of the Telephone
• The telephone must not be used in bathrooms, etc. as it is not splashproof.
• Before connecting or disconnecting the LAN cable, pull the power plug
out of the plug receptacle first.
• The device must not come into contact with abrasive liquids or liquids
which are liable to discolor it, such as tea, coffee, fruit juices or soft
drinks.
Location of the Telephone
• The telephone should be operated in a controlled environment with an
ambient temperature between 5 °C and 40 °C (41 °F and 104 °F).
• To ensure good handsfree talking quality, the area in front of the microphone (front right) should be kept clear. The optimum handsfree distance is 20 inches (50 cm).
• Do not install the telephone in a room where large quantities of dust
accumulate; this can considerably reduce the service life of the telephone.
• Do not expose the telephone to direct sunlight or any other source of
heat, as this is liable to damage the electronic equipment and the plastic casing.
• Do not operate the telephone in damp environments such as bathrooms.
2
Safety Precautions
Important Notes
Never operate the telephone in an environment where there is a risk of explosion.
Only use Siemens accessories. The use of other manufacturers’ accessories may be dangerous and will render the warranty and approval null and
void.
Never open the telephone set or an add-on unit. If any problems arise, contact your service personnel.
The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract. The trademarks used are owned by Siemens Enterprise Communications GmbH & Co. KG or their respective owners.
Labels
The device conforms to the EU guideline 1999/5/EG, as attested by the CE
mark.
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy
consumption and the use of primary raw materials are kept to a minimum,
thus reducing waste production.
All electrical and electronic products should be disposed of separately from
the municipal waste stream via designated collection facilities appointed by
the government or the local authorities.
The correct disposal and separate collection of your old appliance will help
prevent potential negative consequences for the environment and human
health. It is a precondition for reuse and recycling of used electrical and electronic equipment.
For more detailed information about disposal of your old appliance, please
contact your city office, waste disposal service, the shop where you purchased the product or your sales representative. The statements quoted
above are only fully valid for equipment which is installed and sold in the
countries of the European Union and is covered by the directive 2002/96/EC.
Countries outside the European Union may have other regulations regarding
the disposal of electrical and electronic equipment.
3
Contents
Contents
Safety Precautions. . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
For Your Safety . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Protection of the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Location of the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
General Information. . . . . . . . . . . . . . . . . . . . . . . . . . .12
About These Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Intended Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Product Identification. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Echo Effect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Notes and Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Symbols in the Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Secure Voice Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Telephone Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Layout of the optiPoint 420 advance S V7.0 . . . . . . . . . . . . . . . . . . . . . 17
Display and Dialog Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Programmable Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Control Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
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Contents
Operating the Telephone with the Display . . . . . . . 22
Standard Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Secure voice transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Mobility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Multiline Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Function Selection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . 24
Answering a Call Without the Headset (Speakerphone Mode) . . . . 25
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Switching to Speakerphone Mode. . . . . . . . . . . . . . . . . . . . . . . . . . 26
Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Open Listening During the Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Refusing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Deflecting a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Second Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Accepting a Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Refusing a Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Deflecting a Waiting Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Connecting a caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Transfer a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Putting second call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Answering a Call On Another Line. . . . . . . . . . . . . . . . . . . . . . . . . . 30
Holding a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Using the Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Transferring without Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Transferring with Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dialing Following Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dialing Before Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Using DTMF Tone Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Reachability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Registering at the guest telephone . . . . . . . . . . . . . . . . . . . . . . . . . 37
De-registering at the guest telephone . . . . . . . . . . . . . . . . . . . . . . . 37
De-registering from another telephone . . . . . . . . . . . . . . . . . . . . . . 38
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Displaying the Call Log. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
"Missed calls" Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Redial Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Checking Forwarding Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Activating/Deactivating Call Forwarding. . . . . . . . . . . . . . . . . . . . . . 44
Programming Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
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Contents
Consulting with a Second Party. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Introducing Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Canceling Consultation Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Alternating Between Two Parties . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Introducing the Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Ending the Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Recording a Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Starting Manually . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Stop Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Dialing Aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Dialing with Selected Dialing Key . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Using Auto Dial Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
Using Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Using Notebook Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55
Using Repdial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Voice Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Retrieving Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Viewing Message Details . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Deactivating the Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Activating Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Activating/Deactivating Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . 58
Using a Key to Activate/Deactivate Do Not Disturb. . . . . . . . . . . . . 59
Using Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Call Pickup Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Answering a Pickup Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Ignoring a Pickup Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Surviveability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Hot- and Warmline Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Multiline Telephone – Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Lines and Line Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Types of Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Line Types . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Line Seizure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Using a Multiline Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Incoming Call (Ringer or Call Waiting Tone). . . . . . . . . . . . . . . . . . . 66
Outgoing Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
Existing Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Making Calls with Multiple Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Advanced Cancel Key Function . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Using the Direct Station Select key. . . . . . . . . . . . . . . . . . . . . . . . . 70
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Contents
HiPath 8000 Functions. . . . . . . . . . . . . . . . . . . . . . . . . 71
Toggle Key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Using Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Call Forwarding - Busy Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Call Forward on No Reply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Unconditional Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Selectively Forwarding Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Deactivating Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . 76
Activating Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Activating Caller ID Suppression Temporarily for Next Call . . . . . . . 77
Deactivating Caller ID Suppression Temporarily for Next Call . . . . . 77
Creating a Screening List. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
For Call Acceptance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
For Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Anonymous Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Rejecting Anonymous Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Accepting Anonymous Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Using Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Single-Digit Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Double-Digit Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Tracing a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Functions in a Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Make line busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Mark a line as the End of a Hunt Group. . . . . . . . . . . . . . . . . . . . . . 84
DLS Mobility Function. . . . . . . . . . . . . . . . . . . . . . . . . 85
Mobility Scenarios . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Logging on and off at the same telephone . . . . . . . . . . . . . . . . . . . 85
Logging on and off at at different telephones . . . . . . . . . . . . . . . . . 85
Logging on and off at the Same Telephone . . . . . . . . . . . . . . . . . . . . . 86
Logging on at the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Logging off at the Telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Logging on and off at at Different Telephones . . . . . . . . . . . . . . . . . . . 88
Logon with Forced Logoff at the Remote Telephone . . . . . . . . . . . 88
Logon with Delayed Forced Logoff at the Remote Telephone . . . . 89
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Contents
Customizing the Telephone . . . . . . . . . . . . . . . . . . . .90
Accessing the Setup Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Country Options. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Date/Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Call Deflection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Call Duration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Call Transfer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Call Join . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Dialing Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Call Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Daylight Saving . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Auto Dial Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Delay for Call Forward on No Reply. . . . . . . . . . . . . . . . . . . . . . . . . 99
Hold Ringback Timer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Music On Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Message Waiting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Hold Ringback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Local Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Beep on Auto Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Auto Reconnect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Beep on Auto Reconnect. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Idle State Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Inactivity Timeout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Display Module Call View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105
USB Keyboard Type. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Programming/Modifying the Deflect Address . . . . . . . . . . . . . . . . 106
Line Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107
Displaying Icons Instead of Text . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Parking and Picking Up Parked Calls . . . . . . . . . . . . . . . . . . . . . . . 108
Options for on-hook dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
Activating/deactivating callback . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Suppressing message about missed calls. . . . . . . . . . . . . . . . . . . 110
Rejecting a call during dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Hangup while ringing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Mobility flash LED . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111
Call Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Secure Call Ind. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Transfer on hangup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Confirm in order to deactivate. . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
8
Contents
Local Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Abbreviated Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Lock Phone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116
Assigning Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Example 1: Assigning the Mute Function to a Function Key . . . . . 118
Example 2: Assigning Repertory Dialing to a Function Key . . . . . . 119
Example 3: Assigning a Number or Name to a Function Key . . . . 121
Using Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Loudspeaker Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
Ringer Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 125
Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Resetting Ringer Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Handset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Headset Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Room Acoustics. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Key Clicks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Rollover Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Restarting the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Operating the Telephone with the
optiPoint display module . . . . . . . . . . . . . . . . . . . . . 131
Using the Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Call View Start Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Mobility Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Swap Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Applications Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Incoming call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Incoming Call in Idle Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134
Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 135
Reject Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 136
Deflect Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 137
Second Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Placing a Call on Hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Displaying Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Voice Messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
9
Contents
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 151
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154
Dialing from Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 155
Using Repdial Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Repertory Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156
Conducting Two Calls Simultaneously . . . . . . . . . . . . . . . . . . . . . . . . 157
Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 157
Call transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 160
Alternate – Alternating Between Two Parties . . . . . . . . . . . . . . . . 162
Conferencing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Setting up from a second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . 164
Setting up from a consultation call. . . . . . . . . . . . . . . . . . . . . . . . . 165
Hold the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165
Ending the Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166
Redial Last Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 167
Call Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Dialed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 168
Missed Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 169
Received Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172
Forwarded Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174
Editing the Destination and Enabling Call Forwarding . . . . . . . . . . 174
Do Not Disturb. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177
Using Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Call Pickup Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 178
Surviveability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 180
Multiline Telephone Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 181
Call View for Multiline Telephones . . . . . . . . . . . . . . . . . . . . . . . . 181
Line Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183
Incoming Call (Ringer or Call Waiting Tone). . . . . . . . . . . . . . . . . . 185
Initiating Calls via Line Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 188
With An Active Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 190
Multiline Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 193
Status Message for Multiple Lines . . . . . . . . . . . . . . . . . . . . . . . . 197
Character Input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Changing Character Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 200
Switching Between Overwrite and Insert Mode . . . . . . . . . . . . . . 201
Navigating on the Display Module. . . . . . . . . . . . . . . . . . . . . . . . . . . . 203
Selecting and Activating Control Elements . . . . . . . . . . . . . . . . . . 203
Edit Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Control Keys on the Telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 204
Setup Menu in the Display Module. . . . . . . . . . . . . . . . . . . . . . . . . . . 205
10
Contents
Web Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
General Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 206
Preparatory Steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 207
Menu Structure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Change User Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 209
Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 210
Select Function Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 211
Country Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Language Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 213
Audio Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
Call-Related Parameters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214
User Security Setting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Mobile User Logoff . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215
Alphabetic Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 216
Using Editors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Entering Text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Entering Characters. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 224
Navigating During Text Entry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 226
Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
Idle Mode Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 227
User Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 228
Telephone Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Connection Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232
Consultation Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Incoming Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Using Group Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233
Messages and Alarms. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Status Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 234
Line Key Status Indication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235
Direct Station Select key Status Indication . . . . . . . . . . . . . . . . . . 235
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 236
Labeling the Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 237
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 238
11
General Information
General Information
About These Operating Instructions
These operating instructions will help you get to know the optiPoint 410/
420 advance S V7.0 and to use its functions. The instructions contain important information for safe and proper operation of the optiPoint 410/420
advance S V7.0. Follow them carefully to avoid improper operation and get
the most out of your multi-function telephone in a network environment.
Everybody involved in installing, operating or programming the optiPoint
410/420 advance S V7.0 must read these operating instructions.
The layout of this operating manual is extremely user-friendly. You will be
guided through operation of the optiPoint 410/420 advance S V7.0 step by
step – starting with a description of simple basic functions, through configuration of all operating parameters to a description of the additional features. Administrative tasks are described in a separate manual. The quick
reference guide is meant to give you quick and reliable explanations regarding frequently used functions.
For your own protection, please read the section dealing with safety.
Follow the safety instructions carefully in order to avoid endangering
yourself or other persons and to prevent damage to the unit.
Intended Use
The optiPoint 410/420 advance S V7.0 telephone is a desktop unit designed for voice transmission and for connection to a LAN. Any other use
is regarded as not prescribed.
Product Identification
The characteristics of the telephone – precise product name and serial
number – are displayed on the nameplate on the underside of the telephone. Please have these at hand when you contact our service department regarding problems or defects on the unit itself.
12
General Information
Echo Effect
In some cases, while using the telephone you may hear an echo, which
can be quite strong. This is not due to any design defect or other fault with
your IP telephone, but caused by the other client. For example, if the echo
occurs during a teleconference, it may be that the loudspeakers and microphones need to be repositioned.
Service
The Siemens service department can only help you with encountered problems or defects on the unit itself.
Should you have any questions regarding the operation, your specialist retailer or network administrator will gladly help you with the
right answers.
For any questions regarding the telephone connection, please contact your network provider.
In the case of any trouble or defects on the unit itself, please dial the service number of your country.
Notes and Symbols
Safety
Information that is important for preventing injury or damages is marked
specially, as they are important instructions for correct use of the unit.
7
This symbol indicates a hazard. Failure to follow the instructions
given may result in injury or in damage to the unit.
This symbol indicates the following:
• Key information important for the proper use of the telephone
• Particularly important information about the differences between single-and multiline mode.
13
General Information
Step by Step
Symbols in the Manual
You will find a graphic representation of the Telephone
menu operating steps in logical sequence in the left column. Below is an explanation of the symbols:
n Lift the handset (off-hook).
t Replace the handset.
s Conduct a call.
o Enter a telephone number or code.
dd Enter the code.
u or v Increase or reduce the value depending on the current
operating mode.
Dial?
02=Call log
Press key.
Press the illuminated key.
Press the blinking key.
: The option appears on the display.
Use the
: Search for an option.
Press the
until the option appears on the display.
Then press the :
: key to confirm your selection.
< >
keys
key to confirm your selection
.
14
Introduction
Introduction
Overview
The optiPoint 410/420 advance S V7.0 is a modern multi-functional IP
telephone. It is designed for connection to data networks and is not directly connected with an ISDN system or to the PSTN.
This manual describes how to use the optiPoint 410/420
advance S V7.0 when it is connected to HiPath 8000 from Siemens.
Some of the features described in this manual are only available because they are provided by HiPath 8000. If you are not using the optiPoint 410/420 advance S V7.0 in a HiPath 8000 environment, contact the administrator to obtain the corresponding operating
manual.
The optiPoint 410/420 advance S V7.0 enables voice communication via
the standard Internet Protocol (IP). It is compatible with the signaling stack
in compliance with the SIP (Session Initiation Protocol) protocol specification.
The optiPoint 410/420 advance S V7.0 can be used just like a conventional
telephone – the only difference being that your calls are directed via a data
network. The telephone has an Ethernet interface so that when using the
TCP/IP protocol, you can make the telephone calls both via your own intranet and via the worldwide Internet.
The optiPoint 410/420 advance S V7.0 also supports other standard protocols, which optimizes the data and voice transmission and simplifies the
administration of the unit. For example, the administrator can download
updates for equipment software or feature enhancements to the optiPoint
410/420 advance S V7.0 via the FTP server.
The optiPoint 410/420 advance S V7.0 features a four-line display and special dialog keys, which allow user-friendly navigation through the menu
structure of the unit’s software. A wide variety of features and programmable keys enable you to configure the telephone individually to meet most
requirements.
15
Introduction
Secure Voice Transmission
You can set up a secure connection with optiPoint 410/420 advance S V7.0
phones if the receiving phone also has the capability. The voice transmission is encrypted; it is decrypted in the receiving party’s telephone. Even
the signaling for call setup and the exchange of encryption information occur over a secure connection. The phones must have valid registration on
an SIP server.
During secure voice transmission a lock symbol is displayed on the
phone (also see page 23)
Features
• Four-line alphanumeric display
• Time and date indication
• Speakerphone and loudspeaker
• Redial and storage of last 20 numbers
• On-hook dialing
• Menu texts in the national language
• 18 and/or 19 (optiPoint 410 advance S V7.0) function keys which are all
programmable on two levels
• 3 dialog keys for menu navigation
• Assignment of selected destination numbers to dialing keys
• Display of the caller’s phone number or name
• Call Deflection, Consultation, Call Transfer, Toggle, Call Holding
• Call Forwarding
• Conferencing
• Password-protected user settings
• Variable ringer tone, volume, and sequence
• Simultaneous ringing, which alerts you to incoming calls at more than
one location
Telephone Types
The administrator can set up the optiPoint 410/420 advance S V7.0 as:
• a single-line telephone
• a multiline telephone
16
Layout of the optiPoint 420 advance S V7.0
Introduction
Loudspeaker for
open listening
Handset
Illuminated graphics
display, 4 lines of 24
characters each
Key fields –
Programmable*:
function keys
Key fields
Programmable* function keys
Dialing keypad
optiPoint self labeling
key module
Microphone for
speakerphone
–
Dialog keys for scrolling through functions
Dialog key for confirming a function
Keys for phone settings
* With automatic key labelling
17
Introduction
Display and Dialog Keys
The optiPoint 410/420 advance S V7.0 features a four-line display. In normal
mode the Idle menu appears on the display.
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User Name
Menu >
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Smith
User Name
Menu >
Time and Date
Telephone Number
Editable display
Shows telephone menu
Name
Status (where applicable)
The idle menu displays the time and date in the first line. The telephone
number or name is displayed in the second line. The user can define any
name for the third line during configuration, such as the user name or the
name of the communication platform. The fourth line provides access to
the telephone menu. The arrow icon ">" on the right hand side of the fourth
line indicates that additional functions are available. Any status messages
are displayed in this line (if necessary, several are displayed alternately).
If you want to define settings, use the three dialog keys
<, >
, : and
the function key "Cancel" to navigate within the hierarchically structured
menu system. The menu structure is nested into a maximum of four levels.
Within this structure, the third line displays the currently selected menu
while the fourth line displays a menu option.
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Introduction
Keypad
The optiPoint 410/420 advance S V7.0 keypad features digits, letters and
some special characters. Depending on the selected input mode, you can
key in letters and special characters by pressing the relevant key as often
as necessary until the required character appears on the display.
Examples of letter inputs are the password, the user name, or FTP download files and file paths respectively.
For example, if you want to enter the letter "r", press "7" three times as "r"
is at the third position. For the letter "u", press "8" twice.
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Introduction
Programmable Keys
optiPoint 410/420 advance S V7.0 is equipped with 18 and/or 19
(optiPoint 410 advance S V7.0) function keys all of which are user-programmable on two levels (the "Stop/Escape" and "Shift" keys should be retained). Five of these keys are pre-assigned in the first level
.
Loudspeaker
Redial
Missed Calls
Function
Key
1
2
3
4
5
Function
Cancel/Rel.
Shift
6
7
8
9
10
11
12
13
14
15
16
17
18
1 Switch loudspeaker of the base unit on/off.
2 Redial one of the last 20 numbers dialed.
3 Displays the last 20 missed calls and permits selection,
17 Cancel the current action.
18 Shift to the second key level.
Each feature key has a corresponding visual indicator (LED) to indicate the
status of the feature.
With the optiPoint 420 advance S V7.0 you also have the option of assig−ning a name to the key which will then be displayed automatically.
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editing and redial functions.
Introduction
Control Keys
The control keys v and u are located to the left of the dialing keypad. Depending on the operating mode you can modify the following settings:
Mode
Incoming call Reduce ring tone vol-
Speakerphone Reduce loudspeaker
Handset-controlled
call
Setting using the configuration menu
and "Audio Settings"
v
Key u Key
Increase ring tone vol-
ume
volume on telephone
Reduce loudspeaker
volume on handset
Adjust volume of loudspeaker, handset, key click
and ring tone as well as ring tone sequence and
melody (confirm with
ume
Increase loudspeaker
volume on telephone
Increase loudspeaker
volume on handset
:
)
21
Operating the Telephone with the Display
Operating the Telephone with the Display
The optiPoint 410/420 advance S V7.0 offers all functions on the display in
dialog menus which are independent of status. With the three dialog keys
you can scroll through the individual functions, select the function you require and activate it. You can also assign enhanced functions to the keys
such as destination numbers or shortcuts for certain actions.
You can set up a connection to a specified phone number by pressing the
:
key. Use the < key to edit and correct the phone number.
Standard Telephone Functions
All the features described in this section are available regardless of
whether you use a single-line or multiline telephone.
The keypad is used for dialing phone numbers. You can choose to dial a
normal phone number (E.164 phone number) or a URL. The number of digits in an E.164 number and the log-on number for user mobility is restricted
to 20 digits. Other numbers such as phone numbers to be dialed are restricted to 24 digits.
Dialing aids and enhanced functions can be activated using individually programmable function keys.
Examples of dialing aids and enhanced functions:
• Redial
• Selected dialing
• Repertory dialing
• Abbreviated dialing
• Handsfree operation
•Mute
• Speed dialing (HiPath 8000 function)
• Last number redial
• Callback
You can use dialog menus to perform most other actions. You can activate
HiPath 8000 functions using the feature codes, which consist of an asterisk (*) combined with a one or two-digit number.
22
Operating the Telephone with the Display
Secure voice transmission
Prerequisite: Technical personnel must activate the secure voice transmission function.
If you call a station or are being called by a station via a secure connection,
you will see a flashing lock symbol on the phone’s display. Upon request
you will hear a short acoustic signal if the connection is unsecure (see
page 112).
Mobility
If your optiPoint 410/420 advance S V7.0 has been set up "mobility-enabled" by your service personnel, you may already be registered as mobility
user on this telephone. You can log off from this telephone and - using your
telefone number (which is your Mobility ID) and the user password - log on
at another "mobility-enabled" Remote telephone or back at your telephone
(basic phone). If you are logged on to a "Remote telephone", your customized settings (e.g. abbreviated dialing, call lists) are available. As soon as
you are logged on, you can change the user settings.
For more information about logging on/off as a mobility user please see
page 85.
Multiline Functions
Some functions and features are only available to you if the administrator
configured your telephone to support multiple lines. The following are
some examples of special multiline telephone features:
• Line keys
• Manual hold
• Multiline priority
• Visual indicators for line key status
Most features are common to single-line and multiline telephones,
but some features function in a slightly different manner depending
on the telephone type. In this manual, these differences are described in the same section that describes single-line telephone features.
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Operating the Telephone with the Display
Step by Step
Function Selection
A function is selected with the keys
firmed with the
line indicates that additional functions are available. In
idle mode, there are no menu options available (no
prompt).
At the end of the menu list the
ginning of the list, and at the beginning of the list the
key goes to the end of the list.
When you select a function using the
step by step through the call procedure until all parameters have been entered.
:
key. The arrow icon (>) in the fourth
<
or > and con-
>
key goes to the be-
:
key, you are led
<
Incoming Calls
The optiPoint 410/420 advance S V7.0 rings giving the
set call signal page 126.
If calling party information (name, number, or both) is
transferred, it appears in the display.
If no information is transmitted, you will see "Private“ or
"Unknown" on the phone’s display.
If you are defining settings on the telephone
when a call arrives, the process is paused. After
the telephone conversation, the telephone automatically returns you to the point in the menu
structure you were in before the call.
Refer to page 60 for information to answer incoming pickup group calls.
Answering a Call With the Handset
The telephone rings. The caller is displayed on the
screen.
n Lift the handset.
u or v Set call volume. To raise or lower the volume, press the
relevant key until the desired volume is set.
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Step by Step
Operating the Telephone with the Display
Answering a Call Without the Headset
(Speakerphone Mode)
The telephone rings. The caller is displayed on the
screen.
Answer call? >
Loudspeaker
u or v Adjust volume. To raise or lower the volume, keep
: Confirm
or
Press key. LED lights up.
Speakerphone mode.
pressing the keys until the desired volume is set.
Notes on speakerphone mode:
• Tell the other party that you are using speakerphone
mode.
• The speakerphone works bests at a low receiving
volume.
• The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm
(approx. 20 inches).
• If the other party cannot hear you, please check with
your service personnel whether your microphone
was deactivated via the configuration settings.
On multiline telephones, the line being signalled
is automatically selected when you lift the handset. If more than one line is alerting, you are connected to the line that has been ringing the longest.
If you want to override the automatic selection,
press the applicable line key before you go offhook.
During secure voice transmission a lock symbol
is displayed on the phone (also see page 23)
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Operating the Telephone with the Display
Step by Step
Ending a Call
Loudspeaker
Cancel/Rel.
Disconnect? >
> : Select and confirm.
Press key. LED goes out.
or
Press Cancel/Rel.
or
If the call has been terminated by the other party,
the message "Cleared"
Switching to Speakerphone Mode
Prerequisite: You are conducting a call with the handset.
Loudspeaker
and
t Hold down the key while replacing the handset. Then
release the key.
Proceed with the call.
Country Options set to US
In case you have set the country options to US, you do
not have to hold the loudspeaker key to switch to speakerphone mode while replacing te handset.
appears in the display.
Loudspeaker
n and s Lift the handset. Continue the call.
Press key.
t Replace the handset and proceed with the call in spea-
kerphone mode.
Switching to the Handset
Prerequisite: You are conducting a call in speakerphone mode.
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Step by Step
Operating the Telephone with the Display
Open Listening During the Call
You can allow other people in the room to join the telephone conversation. Inform the party at the other end of
the line that you are switching to loudspeaker.
Prerequisite: You are conducting a call with the handset.
Activating this function:
Loudspeaker
Loudspeaker
Press key. LED lights up.
Deactivating this function:
Press key. LED goes out.
Refusing a Call
You can refuse an incoming call. If the number of the
caller is transmitted, it is stored in the Missed Calls list
so you can call that person back at a later date.
Refuse call? >
> : Select "Refuse call" and confirm.
The display returns to the idle menu.
The person calling receives a negative response.
Deflecting a Call
You can deflect an incoming call to another destination.
Deflect call? >
> : Select "Deflect call" and confirm.
Dial? >
o Enter the destination number.
: Confirm your entry.
A message informing you that the call has been deflected appears in the display.
The deflected call is stored in the Call Log under "Forwarded calls".
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Operating the Telephone with the Display
Step by Step
Second Call
If the "Call waiting" function is activated ( page 95)
and your are currently making a call, you can pick up another call. The caller hears the on-hook signal, you hear
the call waiting signal.
Accepting a Waiting Call
You are conducting a call. A second call is indicated in
the display and you hear a call waiting signal.
Answer call? >
Disconnect and return? >
> : Confirm to end the call and return to the first party. The
: Confirm query.
You can talk with the second party.
The connection with the first party is held.
first party connection is displayed again.
To activate or deactivate the "Call waiting" function, see page 95.
Refusing a Waiting Call
On multiline telephones, incoming calls can only
be refused via the prime line.
You can refuse a waiting call.
You hear the call waiting signal and the number of the
waiting party is displayed.
Refuse call? >
> : Select "Refuse call" and confirm.
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The waiting party receives notification of the refusal and
the call with the first party is redisplayed.
The refused call is stored in the Missed Calls list.
Operating the Telephone with the Display
Step by Step
Deflecting a Waiting Call
You can deflect a waiting call to another phone number.
You hear the call waiting signal and the number of the
waiting party is displayed.
Deflect call? >
> : Select "Deflect call" and confirm.
o Enter the destination telephone number.
Dial? >
: Confirm your entry.
The first party connection is displayed again. The deflected call is stored in the Missed Calls list.
Connecting a caller
Prerequisite: You have answered the second call
( page 28).
Join? >
> : Select and confirm. The party on hold and the second
caller are connected. You can now replace the handset
or redial.
or Transfer on hangup
Prerequisite: Transfer on hangup is activated
( page 112).
] or n Replace the handset or press the speakerphone key if
in speakerphone mode. A connection is established between the other two stations.
Transfer? >
> : Select and confirm.
Dial? >
Transfer a second call
You can transfer the second call to a third party.
Prerequisite: You have answered the second call
( page 28).
o Enter the number of the third party to whom the se-
cond call is to be transfered.
: Confirm.
The call is transferred immediately to the third party.
You are connected to the first party again
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Operating the Telephone with the Display
Step by Step
Putting second call on hold
If you have taken a second call, you can also place it on
hold, e.g. in order to consult with someone in the same
room. In this case both parties are put on hold.
Prerequisite: You have answered the second call
( page 28).
Hold? >
> : Select and confirm. The second call is held.
Reconnect? >
: Confirm in order to return to the second call.
You can also terminate or transfer the second call now
or speak to the other parties in turn.
Answering a Call On Another Line
If you are making a call on a multiline telephone, incoming calls on other lines are signalled by a line key.
The administrator can configure one of the following options for your telephone:
• No ring when active on the telephone
• An advisory tone (a quieter ring tone than usual)
while you are conducting a call
To answer a call on another line, you can press the line
key that is alerting. The current call is automatically
placed on hold. You can also refuse or deflect the call as
described on page 28.
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