Siemens Octiv S+, M+, HP+, Octiv HP Instructions And Guidance
Octiv S+, M+ and HP+
Instructions and guidance
United Kingdom
Sivantos Limited
Platinum House
Sussex Manor Business Park
Gatwick Road, Crawley
West Sussex RH10 9NH
Email: info-hearingaids.uk@sivantos.com
Conformance information
With the CE marking, Sivantos confi rms
compliance with the European guidelines,
in particular directive 93/42 EEC of the
European Council applying to medical
products.
For the products with e2e wireless
2.0 Sivantos additionally confi rms
compliance with the European Directive
99/5/EC (R&TTE) concerning radio and
telecommunications terminal equipment.
Our quality management system, certifi ed
by an independent authority, assures
consistently high product quality and
reliability to the customer.
2011/65/EU RoHs concerning the
restriction of hazardous substances
Legal Manufacturer
Sivantos GmbH
Henri-Dunant-Strasse 100
91058 Erlangen
Germany
Phone +49 9131 308 0
www.bestsound-technology.co.uk
With the controls you can, for
example, adjust the volume or switch
hearing programs. Your hearing
instruments either have a push button
and a rocker switch or a push button
only. The NHS Provider has assigned
your desired functions to the controls.
Ask your NHS Provider to mark
your controls and their functions
on the following pages.
Controls
Manufactured by Sivantos GmbH under Trademark License of Siemens AG
Based on Document No. A91SAT-02422-99T04-7600 EN-GBR | D00118953
JN7484| Pt No: 10824115 | Issue 4 | © 05.2015 Siemens AG
Push button
Function Left Right
Program
change
Volume up
Volume
down
Standby/
turn on
press briefl y, press 2 seconds
Push button and
rocker switch
Function Left Right
Lock / Unlock the
controls
Read more in section "Locking the controls".
Settings
Ask your NHS Provider to mark
your individual settings on the
following pages.
Hearing programs
1
2
3
4
5
6
Read more in section “Changing
the hearing program”.
Rocker switch
Function Left Right
Program
up/down
Volume
up/down
Tinnitus
noiser
level up/
down
Sound
balance
Standby/
turn on
press briefl y, press 2 seconds,
press 5 seconds
Control Left Right
Push
button
Rocker
switch
You can also use a remote
control.
Features
Power-on delay enables
whistle-free insertion of hearing
instruments. Read more in section
“Turning on and off”.
e2e wireless enables simultaneous
control of both hearing instruments.
Read more in section “Using two
hearing instruments”.
A telecoil is built into the instrument,
so it can connect with audio induction
loops. Read more in section “Audio
induction loops”.
Exchangeable ear pieces
(only with LifeTubes)
Size
LifeTip open or
closed
LifeTip double
LifeTip
semi-open
Accessories
Remote control
Battery size and ear pieces
Batteries
Non-rechargeable (size 13)
Non-rechargeable (size 312)
Tinnitus noiser
Your hearing instrument may be equipped with a tinnitus noiser. The use
of the tinnitus noiser should be only on the advice and in consultation
with your NHS Provider.
WARNING
Risk of further impairment to the user’s hearing health.
The volume of the tinnitus noiser can be set to a level which could
lead to permanent hearing damage when used for a prolonged
period of time.
The tinnitus noiser should never be used at uncomfortable
levels.
WARNING
Risk of further impairment to the user’s hearing health.
An NHS Provider should advise a prospective hearing instrument or
tinnitus noiser user to consult promptly with a licensed physician
(preferably an ear specialist) before using the hearing instrument or
hearing instrument with tinnitus noiser function if the NHS Provider
determines through inquiry, actual observation, or review of any
other available information concerning the prospective user that
the prospective user has any of the following conditions:
Visable congenital or traumatic deformity of the ear.
History of active drainage from the ear within the previous 90 days.
History of sudden or rapidly progressive hearing loss within the
previous 90 days.
Acute or chronic dizziness.
Unilateral hearing loss of sudden or recent onset within the
previous 90 days.
Audiometric air-bone gap equal to or greater than 15 dB at
500Hz, 1,000Hz and 2,000Hz.
Visible evidence of signifi cant cerumen accumulation or a
foreign body in the ear canal.
Pain or discomfort in the ear.
Product safety
NOTICE
Leaking batteries damage the hearing instruments.
Turn the hearing instruments off when not in use to preserve
the battery.
Remove batteries when the instruments are not in use for a
prolonged period of time.
NOTICE
Protect your hearing instruments from extreme heat. Do not
expose them to direct sunlight.
NOTICE
Do not dry your hearing instruments in the microwave oven.
NOTICE
Different types of strong radiation, e. g. during X-ray or MRI head
examinations, may damage hearing instruments.
Do not wear the hearing instruments during these or similar procedures.
Weaker radiation, e. g. from radio equipment or airport security,
does not damage the hearing instruments.
NOTICE
Protect your hearing instruments from high humidity. Do not
wear them in the shower or when you apply make-up, perfume,
aftershave, hairspray or suntan lotion.
Only for two instruments or the use of a remote control:
In some countries restrictions for the usage of wireless equipment exist.
Refer to local authorities for further information.
Personal safety
WARNING
Risk of impairing the residual hearing of the user.
Use only hearing instruments that have been fi tted especially
for your needs.
Risk of injury!
Do not use obviously damaged devices and return them to point
of sale.
Risk of explosion!
Do not use your hearing instruments in explosive atmospheres
(e. g. in mining areas).
Risk of affecting electronic equipment!
In areas where the use of electronics or wireless devices are
restricted, verify if your device has to be turned off.
Risk of interference with active and non-active implants! If you
wear an active or a non-active implant, e.g. a brain implant:
Prior to use, have the electromagnetic compatibility verifi ed.
Consult the physician that implanted the device before using
your hearing instruments.
Keep a safe distance of about 1.6 inches (4 cm) between the
implant and hearing instruments.
Your hearing instruments may reduce certain background
sounds, potentially also traffi c or warning signals.
WARNING
Choking hazard!
Your hearing instruments contain small parts which can be swallowed.
Keep hearing instruments, batteries and accessories out of reach
of children and mentally disabled persons.
If parts have been swallowed consult a physician or hospital
immediately.
Ensure adequate supervision if infants, small children or mentally
disabled persons need to wear hearing instruments.
Check the completeness of the hearing instruments regularly and ensure
that the hearing instrument does not detach from the ear mould.
WARNING
Consult your NHS Provider if you experience any unusual side
effects like skin irritation, excessive accumulation of ear wax,
dizziness, change in your hearing, or if you think there may be a
foreign object in your ear canal.
CAUTION
Risk of injury!
Always wear the tube with an ear piece.
Make sure that the ear piece is completely attached.
Risk of injury!
Insert the ear piece carefully and not too deeply into the ear.
Risk of injury!
In very rare cases the ear piece could remain in your ear when
removing the hearing instrument. If this happens, have the ear
piece removed by a medical professional.
Important safety information
Storage Transport
Temperature 10 to 40 °C -20 to 60 °C
Relative
humidity
10 to 80 % 5 to 90 %
Air pressure 700 to
1050 hPa
200 to
1200 hPa
For other parts, such as batteries,
other conditions may apply.
Intended use
Hearing instruments are intended
to improve the hearing of hearing
impaired persons. Diagnosis and
prescription of a hearing instrument
must be performed by hearing health
specialists, e.g. acousticians,
audiologists or ENT doctors.
Use the hearing instruments
and accessories only as
described in this user guide.
Transport and storage
conditions
During extended periods of
transport and storage, please
observe the following conditions:
Important information
NOTICE
To avoid environmental
pollution, do not throw
batteries into household
waste.
Recycle or dispose of
batteries according to
national regulations or
return them to your
NHS Provider.
Recycle hearing
instruments, accessories
and packaging according
to national regulations.
In case of instrument failure
Is the instrument switched on?
Is the batter y inserted correctly?
Is the battery run down?
Is the battery compartment
closed?
Is the sound opening in the ear
mould clogged with wax?
Technical information
FCC ID: SGI-WL002BTE
IC: 267AB-WL002
Operating frequencies: Fc=3.28 MHz
Disposal information
Within the European Union, the
marked equipment is covered by
“Directive 2002/96/EC of the
European Parliament and of the
Council of 27 January 2003 on waste
electrical and electronic equipment.”
Amended by “Directive 2003/108
EC” (WEEE).
0123
Hearing instrument emits
whistling sounds.
Reinsert the ear piece until it fi ts
securely.
Decrease the volume.
Clean or exchange the ear piece.
Sound is distorted.
Decrease the volume.
Replace the empty battery.
Clean or exchange the tube and
the ear piece.
Hearing instrument emits signal tones.
Replace the empty battery.
Hearing instrument does not work.
Turn the hearing instrument on.
Gently close the battery door.
Replace the empty battery.
Make sure the battery is inserted
correctly.
Power-on delay is active. Wait
several seconds and check again.
Troubleshooting
Sound is weak
Increase the volume.
Replace the empty battery.
Clean or exchange the tube and
the ear piece.
For NHS Providers:
The target population is primarily the adult population over 21 years of
age. The patient may have some control of the level or volume of the
signal and the patient should discuss this adjustment as well as his or her
comfort level and sound of the signal with their NHS Provider.
WARNING
Risk of further impairment to the user’s hearing health.
The volume of the tinnitus noiser can be set to a level which could lead
to permanent hearing damage when used for a prolonged period of time.
Should the tinnitus noiser be set to such a level in the hearing
instrument, advise the user of the maximum amount of time per
day he or she should use the tinnitus noiser.
For example, occupational safety guidelines restrict continuous
noise exposure of 80 dBA SPL to 8 hours per day.
The tinnitus noiser should never be used at uncomfortable levels.
NOTICE
Your hearing instruments
are designed to comply with
international standards on
electromagnetic compatibility
but interference with nearby
electronic devices could occur.
In this case, move away from the
source of interference.
www.bestsound-technology.co.uk
miniTek™ wireless enhancement
Your Octiv + hearing instrument
can be used with the miniTek wireless
enhancement system. miniTek
provides a wireless connection from
your Octiv + hearing instruments to
your television, mobile phone, MP3
player and stereo. miniTek is also
an easy-to-use remote control for
your Octiv + hearing instruments for
convenient and discreet program and
volume adjustment. The miniTek
package comprises the miniTek
itself which controls the hearing
instruments, a Tek transmitter and all
cables necessary to link the miniTek
into a variety of devices such as TVs,
MP3 players, etc.
Octiv+ instruments are miniTek
and easyPocket compatible.
The easyPocket remote control is
available as an optional accessory
allowing for convenient and discreet
hearing instrument adjustment.
It is extremely ergonomic, has an
easy-to-read display and a modern,
stylish look.
Optional
NOTICE
mini Tek and easyPocket
™
are additional products to your hearing
instrument which may be available to purchase. If you think it would
assist you in your day-to-day life talk to your NHS Provider about how you
can obtain a miniTek or easyPocket. Further information is available on
our website www.bestsound-technology.co.uk or
email info-hearingaids.uk@sivantos.com
miniTek
easyPocket
Points out a situation that
could lead to serious,
moderate, or minor injuries
Indicates possible property
damage
Advice and tips on how to
handle your device better
Information and warnings
for children with hearing
instruments
Optional symbol for custom
models with wireless functionality
0123
CE compliance label,
confi rms compliance
with certain European
Directives, refer to section
“Conformance information”
Indicates the legal
manufacturer of the device
Do not dispose of the device
with general domestic
waste. Read more in section
“Disposal information”
Read and follow the
instructions in the user guide
Changing the batteries
Open the batter y
compartment
Remove coloured sticker
from new battery, place battery
in drawer with + symbol on
battery + side up. (You should
only remove the protective sticker
if you actually use the battery)
Close battery door
Carefully close the
battery compartment.
If you feel resistance, the
battery is not inserted correctly.
Do not attempt to close the
battery compartment by force.
It can be damaged.
Batteries
To insert the hearing instrument:
Hold the tube at the bend
that is closer
to the ear
piece.
Carefully push
the ear piece
in the ear canal
.
Twist it slightly
until it sits well.
Open and close your mouth to
avoid accumulation of air in the
ear canal.
Lift the hearing instrument
and slide it over the top
of your ear
.
ঔ Insert the right hearing
instrument with the right
hand and the left hearing
instrument with the left
hand.
ঔ If you have problems
inserting the ear piece,
use the other hand to
gently pull your earlobe
downwards. This opens
the ear canal and eases
insertion of the ear piece.
Inserting
Your hearing instruments have been
fi ne-tuned for your right and left
ear. Coloured markers indicate
the side:
ঔ red marker = right ear
ঔ blue marker = left ear
Daily use
ঔ If you are wearing two
hearing instruments, you
have to lock or unlock the
controls on each hearing
instrument separately.
ঔ Locking or unlocking can
optionally be indicated by
an acoustic signal.
ঔ When you turn your
hearing instruments
off and on again, the
key lock remains in the
previously selected state.
Whether this function is confi gured
for your hearing instruments is
listed in section “Controls”.
Further adjustments
(optional)
The controls of your hearing
instruments can also be used
to change, for example, the
tinnitus noiser level.
Refer to section “Controls” for your
personal settings.
Locking the controls
(optional)
To prevent any accidental operation
you can lock the controls. When the
controls are locked, both push button
and rocker switch are disabled.
To lock the controls, press
the top of the rocker switch
and hold it. Simultaneously
press the push button on the
same hearing instrument for
3 seconds.
To unlock the controls, press the
bottom of the rocker switch
and hold it. Simultaneously
press the push button on the
same hearing instrument for
3 seconds.
On the phone
When you are on the phone, hold
the telephone receiver slightly above
your ear. The hearing instrument
and telephone receiver have
to be aligned. Turn the
receiver slightly so that
the ear is not completely
covered.
Telephone program
You may prefer a certain volume
when using the phone. Ask your
NHS Provider to confi gure a
telephone program.
Switch to the telephone
program whenever you are on
the phone.
Whether a telephone program
is confi gured for your hearing
instrument is listed in section
“Settings”.
Using two hearing
instruments
When controlling two instruments
you have the following options to,
for example, change the hearing
program:
You can control each hearing
instrument separately.
You can control both hearing
instruments simultaneously.
Your NHS Provider has to activate
the “e2e wireless” function, enabling
both hearing instruments to
exchange information. You can then
use either a remote control or the
user controls on either of your
instruments for the desired function
e.g. volume change.
The control elements of both
instruments can even be set
differently – thus offering you the
degree of control you really need.
With an audio shoe you can
connect your hearing instrument to
an FM system. An FM system gathers
speech at the voice source (via a
separate microphone) and transmits
the sound directly to the hearing
instrument. This can be useful for
adults in diffi cult listening situations
and for children in classrooms.
Nowadays, most FM systems allow
for coupling with audio devices like
a MP3 player.
Your NHS Provider can confi gure
your hearing instruments so that
they switch automatically to the
audio shoe program if the audio
shoe has been attached.
If you want to use an
audio shoe, a special battery
compartment is required.
Ask your NHS Provider to
exchange the battery
compartment.
WARNING
Risk of electric shock!
Connect audio input only
to a device conforming to
IEC 60065, the IEC-Norm
for audio, video and other
electronic devices.
NOTICE
Use an approved audio shoe
only. Ask your NHS Provider
for this accessory.
The audio shoe is only
available for Octiv M+ & HP+
hearing instruments.
Audio input
NOTICE
For instruments with wireless
connectivity:
When the telecoil program
is active, the remote control
may cause a pulsing noise.
Use the remote control
with a distance greater
than 10 cm (4 inches).
Many telephones as well as public
places like theatres offer the audio
signal (music and speech) via an
audio induction loop. With this
system, your hearing instruments
can directly receive the desired signal
– without distracting noise in the
environment.
You can usually
recognise audio
induction loop
systems by certain
signs.
Ask your NHS Provider to confi gure a
telecoil program.
Switch to the telecoil program
whenever you are in a place with
an audio induction loop.
Whether the telecoil program
is confi gured for your hearing
instrument is listed in section
“Settings”.
Telecoil program and
remote control
Audio induction loops
Attaching and removing the
audio shoe
The audio shoe is integrated into a
battery compartment.
To attach or remove the audio shoe,
the battery compartment has to be
exchanged. A special tool is required.
Ask your NHS Provider to attach or
remove the audio shoe.
Your hearing instrument may be
programmed to inform you when
the battery should be replaced for
best system performance. You may
hear an intermittent series of beeps
and/or experience low amplifi cation
power or volume. Change the
battery when either of these occur.
Remove empty batteries immediately
and dispose of according to local
regulations.
Low Battery indicator
Always use the right size
batteries
ঔ Remember to have your
replacement batteries with
you at all times.
ঔ Only use zinc-air batteries or
nickel-metal hydride (NiMH)
rechargeable batteries.
ঔ Do not use e.g. silver-zinc
or lithium-ion rechargeable
batteries.
Your Octiv™ + hearing instrument
Getting to know your
hearing instruments
It is recommended to familiarise
yourself with your new hearing
instruments. With the instruments
in your hand try using the controls and
note their location on the instrument.
This will make it easier for you to feel
and press the controls while wearing
the hearing instruments.
Components and names
Ear piece (LifeTip)
Concha lock (option)
Tube (LifeTube)
EarHook
ૠMicrophone openings
ૡPush button
ૢRocker switch
ૣBattery compartment
ૣ
ૣ
ૠ
ૢ
ૣ
ૣ
ૠ
Octiv S+
If you have problems pressing
the controls of your hearing
instruments while wearing
them, you can ask your NHS
Provider about a remote
control option.
CAUTION
Read this user guide
thoroughly and completely
and follow the safety
information in this document
to avoid damage or injury.
Removing
Lift the hearing instrument and
slide it over the top of your ear
.
Hold the tube
and pull the ear
piece carefully
out
.
Clean and dry your hearing
instruments after usage. Read more
in section “Maintenance and care”.
Adjusting the volume
Your hearing instruments automatically
adjust the volume to the listening
situation.
If you prefer manual volume
adjustment, press the rocker
switch briefl y or use a remote
control.
Refer to section “Controls” for
your personal settings.
An optional signal can indicate the
volume change.
Changing the hearing
program
Hearing programs change the
characteristics of the sound coming
through the hearing instrument.
They help you to select the optimal
setup for every listening situation.
An optional signal can indicate the
change of the hearing program.
To change the hearing program,
press the push button briefl y or
use a remote control.
Refer to section “Controls” and
to section “Settings” for your
personal settings and for a list of
your hearing programs.
Your NHS Provider can
confi gure your hearing
instruments so that they
switch automatically to the
audio shoe program if the
audio shoe has been
attached. Read more in
section “Audio input”.
Your hearing instruments are so
robust that they will function
reliably for years. It is, however,
important that you take care of your
instruments and observe a few basic
rules, which will soon become habit.
Cleaning
For hygiene reasons and to maintain
functionality, clean your hearing
instruments daily.
Maintenance and care
NOTICE
Do not put
the hearing
instruments
in water.
Do not put LifeTubes or
LifeTips in water.
Ask your NHS Provider for
recommended cleaning products,
special care sets and further
information on how to keep your
hearing instruments in good
condition.
For a more thorough professional
cleaning, take your instruments
to your NHS Provider.
Cleaning the LifeTubes
If your hearing instruments are
equipped with LifeTubes, you can
remove cerumen from the tubes using
a special cleaning wire. Ask your NHS
Provider for suitable cleaning wires.
Screw off
the tube.
Carefully insert
the cleaning wire
into the tube.
Start from the
side opposite to
the ear piece
adapter.
Push the cleaning wire
all the way through the tube.
Wipe away any cerumen or debris
that is dislodged from the tube.
Completely remove the cleaning
wire from the tube.
Screw the tube onto the hearing
instrument.
to
Storage
During longer periods of non-use,
store your hearing instruments
with open battery compartment
(and batteries removed) in a
drying system in order to prevent
the penetration of moisture.
Clean your hearing instruments
with a soft, dry tissue.
If your hearing instruments are
equipped with LifeTubes, regularly
clean the tubes with special
cleaning wires.
Refer to section
“Cleaning the LifeTubes” for details.
CAUTION
Risk of damage to ear canal
and ear drum.
Always remove the Life
Cleaning Wire from
the LifeTube before
reattaching it to your
hearing instrument.
Drying
Dry you hearing instruments
overnight.
Ask your Hearing Care
Professional for recommended
drying products.
ঔ When wearing the
hearing instruments,
an optional signal can
indicate when an
instrument is turned
on or off.
ঔ Remove the batteries if
the hearing instruments
are not used for several
days.
When the power-on delay is
activated, the hearing instruments
turn on after a delay of several
seconds. During this time you can
insert the hearing instruments
without experiencing unpleasant
whistling.
The “power-on delay” can be
activated by your NHS Provider.
Turning on and off
You have several options to turn
your hearing instruments on or off.
Via battery compartment:
Turning on: Close the battery
compartment. The default
volume and hearing program
are set.
Turning off: Open the battery
compartment.
Via push button or rocker switch:
Turning on or off: Press the
push button. Refer to section
“Controls” for your personal
settings.
After turning on, the previously
used volume and hearing
program are set.
Via remote control:
Follow the instructions in the
remote control’s user guide.
Af ter turning on, the previously
used volume and hearing
program are set.
To benefi t most from your hearing
instrument, wear it daily and all day
long. Especially after long periods of
living with hearing loss, a dedicated
hearing training is recommended ask your NHS Provider.
Note that manual volume
adjustment may not be
available for Octiv S+
instruments.
The optional concha lock helps to
securely retain the ear piece in your
ear. To position the concha lock:
Bend the concha
lock and position
it carefully into the
bowl of your ear
(refer to the picture)
WARNING
Note that any unauthorized
changes to the product may
cause damage to the product
or cause injury.
Use only approved parts
and accessories. Ask your
NHS Provider for support.
Exchanging ear pieces
and tubes
Ask your NHS Provider to
exchange the LifeTube
approximately every 3 to 6
months or as needed.
Ask your NHS Provider to
exchange LifeTips every 1 to 2
months or as needed.
Octiv M+
Octiv HP+
Explanation of symbols
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