Siemens Octiv R+ Instructions And Guidance
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Octiv R+
Instructions and guidance
United Kingdom
Sivantos Limited
Platinum House
Sussex Manor Business Park
Gatwick Road, Crawley
West Sussex RH10 9NH
Email: info-hearingaids.uk@sivantos.com
With the CE marking, Sivantos confi rms that this
hearing instrument fulfi ls all relevant European
guidelines, in particular directive 93/42 EEC of the
European Council applying to medical products.
For the products with e2e wireless 2.0 Sivantos
additionally confi rms compliance with the European
Directive 99/5/EC (R&TTE) concerning radio and
telecommunications terminal equipment.
Our quality management system, certifi ed by an
independent authority, assures consistently high
product quality and reliability to the customer.
2011/65/EU RoHs concerning the restriction of
hazardous substances
Legal Manufacturer
Sivantos GmbH
Henri-Dunant-Strasse 100
91058 Erlangen
Germany
Phone +49 9131 308 0
www.bestsound-technology.co.uk
0123
Storage Transport
Temperature 10 to 40 °C -20 to 60 °C
Relative
humidity
10 to 80 % 5 to 90 %
Air pressure 700 to
1050 hPa
200 to
1200 hPa
Intended use
Hearing instruments are intended
to improve the hearing of hearing
impaired persons. Diagnosis and
prescription of a hearing instrument
must be performed by hearing health
specialists, e.g. acousticians,
audiologists or ENT doctors.
Use the hearing instruments
and accessories only as
described in this user guide.
Transport and storage
conditions
During extended periods of transport
and storage, please observe the
following conditions:
In case of instrument failure
Is the instrument switched on?
Is the battery inserted correctly?
Is the battery run down?
Is the battery compartment
closed?
Is the sound opening in the ear
mould clogged with wax?
For other parts, such as batteries,
other conditions may apply.
NOTICE
To avoid environmental
pollution, do not throw
batteries into household
waste.
Recycle or dispose of
batteries according to
national regulations or
return them to your
NHS Provider.
Conformance information
With the CE marking Sivantos
confi rms compliance with the
European Directive 93/42/EEC
concerning medical devices.
For the products with e2e wireless
2.0 Sivantos additionally confi rms
compliance with the European
Directive 99/5/EC (R&TTE) concerning
radio and telecommunications
terminal equipment.
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3
Technical information
FCC ID: SGI-WL002BTE
IC: 267AB-WL002
Operating frequencies: Fc=3.28 MHz
Disposal information
Within the European Union, the
marked equipment is covered by
“Directive 2002/96/EC of the
European Parliament and of
the Council of 27
January 2003 on waste
electrical and electronic
equipment.” Amended by
“Directive 2003/108/EC” (WEEE).
NOTICE
Recycle hearing
instruments, accessories
and packaging according
to national regulations.
Important information
Personal safety
WARNING
Risk of impairing the residual hearing of the user.
Use only hearing instruments that have been fi tted especially for
your needs.
WARNING
Risk of injury!
Do not use obviously damaged devices and return them to point of sale.
WARNING
Risk of explosion!
Do not use your hearing instruments in explosive atmospheres
(e. g. in mining areas).
WARNING
Risk of affecting electronic equipment!
In areas where the use of electronics or wireless devices are
restricted, verify if your device has to be turned off.
WARNING
Risk of interference with active and non-active implants! If you wear an
active or a non-active implant, e.g. a brain implant:
Prior to use, have the electromagnetic compatibility verifi ed.
Consult the physician that implanted the device before using your
hearing instruments.
Keep a safe distance of about 1.6 inches (4 cm) between the implant
and hearing instruments.
WARNING
Choking hazard!
Your hearing instruments contain small parts which can be swallowed.
Keep hearing instruments, batteries and accessories out of reach
of children and mentally disabled persons.
If parts have been swallowed consult a physician or hospital
immediately.
CAUTION
Risk of injury!
Always wear the tube with an ear piece.
Make sure that the ear piece is completely attached.
CAUTION
Risk of injury!
Insert the ear piece carefully and not too deeply into the ear.
CAUTION
Risk of injury!
In very rare cases the ear piece could remain in your ear when
removing the hearing instrument. If this happens, have the ear
piece removed by a medical professional.
Important safety information
Product safety
NOTICE
Leaking batteries damage the hearing instruments.
Turn the hearing instruments off when not in use to preserve the battery.
Remove batteries when the instruments are not in use for a
prolonged period of time.
NOTICE
Protect your hearing instruments from extreme heat. Do not expose
them to direct sunlight.
NOTICE
Do not dry your hearing instruments in the microwave oven.
NOTICE
Different types of strong radiation, e. g. during X-ray or MRI head
examinations, may damage hearing instruments.
Do not wear the hearing instruments during these or similar procedures.
Weaker radiation, e. g. from radio equipment or airport security,
does not damage the hearing instruments.
NOTICE
Protect your hearing instruments from high humidity. Do not wear
them in the shower or when you apply make-up, perfume,
aftershave, hairspray or suntan lotion.
Only for two instruments or the use of a remote control:
In some countries restrictions for the usage of wireless equipment exist.
Refer to local authorities for further information.
NOTICE
Your hearing instruments are designed to comply with international
standards on electromagnetic compatibility but interference with
nearby electronic devices could occur. In this case, move away from
the source of interference.
Tinnitus noiser
Your hearing instrument may be equipped with a tinnitus noiser. The use of
the tinnitus noiser should be only on the advice and in consultation with
your NHS Provider.
WARNING
Risk of further impairment to the user’s hearing health.
There are some potential concerns associated with the use of any sound
generating tinnitus therapy device. Discontinue use and seek medical
evaluation if any of the following conditions occur:
chronic skin irritation on, near, or around the site of device placement.
unusual side effects (e.g. dizziness, nausea, headaches, heart
palpitations).
perceived decrease in auditory function (e.g. decreased loudness,
speech not as clear).
WARNING
Risk of further impairment to the user’s hearing health.
The volume of the tinnitus noiser can be set to a level which could lead to
permanent hearing damage when used for a prolonged period of time.
The tinnitus noiser should never be used at uncomfortable levels.
For NHS Providers:
The target population is primarily the adult population over 21 years of age.
The patient may have some control of the level or volume of the signal and the
patient should discuss this adjustment as well as his or her comfort level and
sound of the signal with their NHS Provider.
WARNING
Risk of further impairment to the user’s hearing health. The volume of the
tinnitus noiser can be set to a level which could lead to permanent hearing
damage when used for a prolonged period of time.
Should the tinnitus noiser be set to such a level in the hearing
instrument, advise the user of the maximum amount of time per
day he or she should use the tinnitus noiser.
For example, occupational safety guidelines restrict continuous noise
exposure of 80 dBA SPL to 8 hours per day.
The tinnitus noiser should never be used at uncomfortable levels.
WARNING
Risk of further impairment to the user’s hearing health. An NHS Provider
should advise a prospective tinnitus noiser user to consult promptly with a
licensed physician (preferably an ear specialist) before using the tinnitus
noiser if the NHS Provider determines through inquiry, actual observation,
or review of any other available information concerning the prospective
user that the prospective user has any of the following conditions:
Visible congenital or traumatic deformity of the ear.
History of active drainage from the ear within the previous 90 days.
History of sudden or rapidly progressive hearing loss within the
previous 90 days.
Acute or chronic dizziness.
Unilateral hearing loss of sudden or recent onset within the previous
90 days.
Audiometric air-bone gap equal to or greater than 15 dB at 500Hz,
1,000Hz and 2,000Hz.
Visible evidence of signifi cant cerumen accumulation or a foreign
body in the ear canal.
Pain or discomfort in the ear.
Manufactured by Sivantos GmbH under Trademark License of Siemens AG
Based on Document No. A91SAT-02148-99T02-7600 EN | D00115574
JN7482 | Pt No: 10824117 | Issue 3 | © 05.2015 Siemens AG
miniTek™ wireless enhancement
Your Octiv R+ hearing instrument
can be used with the miniTek wireless
enhancement system. miniTek
provides a wireless connection from
your Octiv R+ hearing instruments to
your television, mobile phone, MP3
player and stereo. miniTek is also an
easy-to-use remote control for your
Octiv R+ hearing instruments for
convenient and discreet program and
volume adjustment. The miniTek
package comprises the miniTek
itself which controls the hearing
instruments, a Tek transmitter and all
cables necessary to link the miniTek
into a variety of devices such as TVs,
MP3 players, etc.
Octiv+ instruments are miniTek
and easyPocket compatible.
The easyPocket remote control is
available as an optional accessory
allowing for convenient and discreet
hearing instrument adjustment.
It is extremely ergonomic, has an
easy-to-read display and a modern,
stylish look.
Optional
NOTICE
miniTek and easyPocket
™
are additional products to your hearing
instrument which may be available to purchase. If you think it would
assist you in your day-to-day life talk to your NHS Provider about how you
can obtain a miniTek or easyPocket. Further information is available on
our website www.bestsound-technology.co.uk or
email info-hearingaids.uk@sivantos.com
miniTek
easyPocket
Your Octiv™+ hearing instrument
Points out a situation that could
lead to serious, moderate, or
minor injuries.
Indicates possible property
damage.
Advice and tips on how to handle
your device better.
Indicates the legal manufacturer of
the device.
Optional symbol for custom
models with wireless functionality.
012
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CE compliance label, confi rms
compliance with certain European
Directives, refer to section
“Conformance information”.
Do not dispose of the device
with general domestic
waste. Read more in section
“Disposal information”.
Read and follow the instructions in
the user guide.
Explanation of symbols
Changing the batteries
Open the battery
compartment
Remove coloured sticker
from new battery, place battery
in drawer with + symbol on
battery + side up. (You should
only remove the protective sticker
if you actually use the battery)
Close battery door
Carefully close the
battery compartment.
If you feel resistance, the
battery is not inserted correctly.
Do not attempt to close the
battery compartment by force.
It can be damaged.
Batteries
Getting to know your
hearing instruments
It is recommended to familiarise
yourself with your new hearing
instruments. With the instruments
in your hand try using the controls
and note their location on the
instrument. This will make it
easier for you to feel and press
the controls while wearing the
hearing instruments.
Components and names
Ear piece
Receiver
Receiver cable
Microphone openings
ૠ Rocker switch
ૡBattery compartment
ૢSide indicator
(red = right ear,
blue = left ear)
ૣReceiver connection
CAUTION
Read this user guide thoroughly
and completely and follow the
safety information in this
document to avoid damage
or injury.
If you have problems pressing
the controls of your hearing
instruments while wearing
them, you can ask your NHS
Provider about a remote
control option.
Low Battery indicator
Your hearing instrument may be
programmed to inform you when
the battery should be replaced for
best system performance. You may
hear an intermittent series of beeps
and/or experience low amplifi cation
power or volume. Change the
battery when either of these occur.
Remove empty batteries immediately
and dispose of according to local
regulations.
Always use the right size
batteries
Remember to have your
replacement batteries with
you at all times.
Turning on and off
You have several options to turn your
hearing instruments on or off.
Via battery compartment:
Turning on: Close the battery
compartment. The default
volume and hearing program
are set.
Turning off: Open the battery
compartment.
Via rocker switch:
Turning on or off: Press the
push button. Refer to section
"Controls" for your personal
settings.
After turning on, the previously
used volume and hearing
program are set.
Via remote control:
Follow the instructions in the
remote control's user guide.
After turning on, the previously
used volume and hearing program
are set.
ঔ When wearing the hearing
instruments, an optional
signal can indicate when
an instrument is turned on
or off.
ঔ Remove the batteries if the
hearing instruments are
not used for several days.
When the power-on delay is
activated, the hearing instruments
turn on after a delay of several
seconds. During this time you can
insert the hearing instruments
without experiencing unpleasant
whistling.
The “power-on delay” can be
activated by your NHS Provider.
ঔ Insert the right hearing
instrument with the right
hand and the left hearing
instrument with the left
hand.
ঔ If you have problems
inserting the ear piece, use
the other hand to gently
pull your earlobe downwards. This opens the ear
canal and eases insertion
of the ear piece.
Removing
Lift the hearing instrument
and slide it over the
top of your ear.
If your hearing
instrument is
equipped with a
custom shell or a
Click Mould, remove
it by pulling the small removal
cord toward the back of your head.
For all other ear pieces: Grip the
receiver in the ear canal with two
fi ngers and pull it carefully out.
CAUTION
Risk of injury!
Insert the ear piece
carefully and not too
deeply into the ear.
To insert the hearing instrument:
Hold the receiver cable at the
bend.
Carefully push the
ear piece in the
ear canal.
T wist it slightly
until it sits well.
Open and close your
mouth to avoid
accumulation of
air in the ear canal.
Lift the hearing instrument and
slide it over the top of your ear.
Inserting
Your hearing instruments have been
fi ne-tuned for your right and left
ear. Coloured markers indicate
the side:
ঔ red marker = right ear
ঔ blue marker = left ear
The optional concha lock
helps to securely retain
the ear piece in your ear.
To position the concha
lock:
Bend the concha
lock and position
it carefully into the
bowl of your ear
(refer to the picture).
CAUTION
Risk of injury!
In very rare cases the ear
piece could remain in your
ear when removing the
hearing instrument. If this
happens, have the ear
piece removed by a
medical professional.
Clean and dry your hearing
instruments after usage.
Read more in section “Maintenance
and care”.
On the phone
When you are on the
phone, hold the telephone
receiver slightly above your
ear. The hearing instrument
and telephone receiver have
to be aligned. Turn the
receiver slightly so that
the ear is not completely
covered.
Telephone program
You may prefer a certain volume
when using the phone. Ask your NHS
Provider to confi gure a telephone
program.
Switch to the telephone program
whenever you are on the phone.
Whether a telephone program
is confi gured for your hearing
instrument is listed in section
“Settings”.
Adjusting the volume
Your hearing instruments automatically
adjust the volume to the listening
situation.
If you prefer manual volume
adjustment, press the rocker switch
briefl y or use a remote control.
Refer to section “Controls” for your
personal settings.
An optional signal can indicate the
volume change.
Changing the hearing
program
To change the hearing program,
press the push button briefl y or
use a remote control.
Refer to section “Controls” and
to section “Settings” for your
personal settings and for a list of
your hearing programs.
Further adjustments
(optional)
The controls of your hearing
instruments can also be used to
change, for example, the sound
balance or the tinnitus noiser level.
Sound balance allows you to adjust
the bass and treble to your
preferences.
Refer to section “Controls” for your
personal settings.
Using two hearing
instruments
When controlling two instruments
you have the following options to,
for example, change the hearing
program:
You can control each hearing
instrument separately.
You can control both hearing
instruments simultaneously.
Your NHS Provider has to activate
the “e2e wireless” function, enabling
both hearing instruments to
exchange information. You can then
use either a remote control or the
user controls on either of your
Many telephones as well as public
places like theatres offer the audio
signal (music and speech) via an audio
induction loop. With this system,
your hearing instruments can directly
receive the desired signal – without
distracting noise in the environment.
You can usually
recognise audio
induction loop
systems by certain
signs.
Ask your NHS Provider to confi gure a
telecoil program.
Switch to the telecoil program
whenever you are in a place with
an audio induction loop.
Whether the telecoil program
is confi gured for your hearing
instrument is listed in section
“Settings”.
NOTICE
For instruments with wireless
connectivity:
When the telecoil program
is active, the remote control
may cause a pulsing noise.
Use the remote control
with a distance greater
than 10 cm (4 inches).
Telecoil program and
remote control
Exchanging Click Domes
If you have problems removing the
old Click Dome, use the packaging of
the Click Domes or the removal tool:
Ask your NHS Provider for
recommended cleaning products,
special care sets and further
information on how to keep your
hearing instruments in good
condition.
For a more thorough professional
cleaning, take your instruments
to your NHS Provider.
Storage
During longer periods of non-use,
store your hearing instruments
with open battery compartment
(and batteries removed) in a
drying system in order to prevent
the penetration of moisture.
Exchanging ear pieces
You may want to exchange the
ear pieces from time to time. The
procedure for exchanging ear pieces
depends on the type of ear piece. In
section “Settings”, your NHS Provider
has marked your type of ear piece.
Your hearing instruments are so robust
that they will function reliably for
years. It is, however, important that
you take care of your instruments and
observe a few basic rules, which will
soon become habit.
Cleaning
For hygiene reasons and to maintain
functionality, clean your hearing
instruments daily.
Clean your hearing instruments
with a soft, dry tissue.
When using a Click Dome, clean it
by squeezing the tip of the dome.
Exchanging Click Moulds or
custom shells
Ask your NHS Provider .
Daily use
instruments for the desired function
e.g. volume change.
The control elements of both
instruments can even be set
differently – thus offering you the
degree of control you really need.
Audio induction loops
Maintenance and care
The removal tool is available as an
accessory. To exchange Click Domes:
Follow the instructions on the
packing of the Click Domes or the
instructions delivered with the
removal tool.
Take par ticular
care that the new
Click Dome clicks
noticeably in
place.
cl
ic
With the controls you can, for
example, adjust the volume or switch
hearing programs. Your hearing
instruments either have a push button
or a rocker switch – or no control at
all. Your NHS Provider has assigned
your desired functions to the controls.
Ask your NHS Provider to mark
your controls and their functions
on the following pages.
Control Left Right
Push
button
Rocker
switch
You can also use a remote
control.
Controls
Push button
Function Left Right
Program
change
Volume
up
Volume
down
Standby/
turn on
press briefl y,
press 2 seconds
Hearing programs
1
2
3
4
5
6
Read more in section “Changing the hearing program”.
Features
Power-on delay enables whistle-free
insertion of hearing instruments.
Read more in section "Turning on
and off".
e2e wireless enables simultaneous
control of both hearing instruments.
Read more in section "Using two
hearing instruments".
Battery size and ear pieces
Batteries
Non-rechargeable (size 312)
Rocker switch
Function Left Right
Program up/down
Volume up/down
Tinnitus noiser level up/down
Sound balance
Standby/turn on
press briefl y,
press 2 seconds, press 5 seconds
Settings
Ask your NHS Provider to mark
your individual settings on the
following pages.
Exchangeable ear pieces Size
Click Domes
single (open or
closed)
Click Dome
semi-open
Click Domes
double
Custom shell
Click Mould
Accessories
Remote control
(miniTek or easyPocket)
NOTICE
Do not put
the hearing
instruments
in water.
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