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5.4Technical Support ................................................................................... 45
5.4.1Before you call......................................................................................... 45
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Contents
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1About the KVM s2-0411 Appliance
The KVM s2-0411® appliance integrates analog keyboard, video, and mouse (KVM)
switching technology with advanced cable management, access for two simultaneous
users, and a user interface. The KVM s2-0411 appliance has PS/2.
1.1Glossary
The following words are used throughout this documentation:
•ACI Port - ACI stands for “analog console interface”. This is a port on some Fujitsu
Siemens KVM switches that acts as an integrated KVM-IA adapter for tiering
purposes.
•ARI Port - ARI stands for “analog rack interface”. The ARI Port is used to connect
computers and KVM switches to KVM series2 and series3 KVM switches via a
KVM-IA adapter.
•KVM s2-0411 appliance - equipment that provides KVM connectivity to attached
target devices
•KVM-IA - (Keyboard/Video/Mouse-Interface Adapter) - adapter that attaches an
appliance to a target device
•switching system - a set of appliances and attached target devices and KVM-IAs
•target device - equipment such as a server that is attached to an appliance by a
KVM-IA
•local user - person with access to the keyboard, monitor, and mouse directly
connected to the appliance. This user has full access to all target devices.
•remote user - an account in the local appliance user database or on a centralized
Active Directory server. This account is used to provide management access to an
appliance and its attached devices.
1.2Notational Conventions
The following notational conventions are used in this manual:
BoldThis indicates emphasis in the text.
KeyThis indicates keys or key combinations in continuous text.
Italics
Title
This indicates a step that you have to perform.
- and •These characters symbolize itemized lists.
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This indicates commands, file names, menu names and inputs in
continuous text.
This indicates additional information and tips.
This indicates information, which if not heeded, may jeopardize your
health, the functioning of your system or the security of your data.
1
Features and benefitsAbout the KVM s2-0411 Appliance
Bold
monospace
font
This indicates user inputs in examples.
1.3Features and benefits
On-screen management through the OSCAR® for Fujitsu-Siemens Computers
graphical user interface provides easy system configuration and target device selection.
Figure 1: KVM s2-0411 appliance
1.3.1KVM-IA Intelligent Adapters
You can use the following KVM-IAs with the KVM s2-0411appliance:
•KVM S2-Adapter PS/2-VGA - PS/2 and VGA connectors
•KVM s2-Adapter SUN-VGA - PS/2 and VGA connectors
•KVM s2-Adapter 1.1 USB-VGA - USB and VGA connectors
PS/2 and VGA connectors
Figure 2: Example of a KVM-IA
These intelligent KVM-IAs with Cat 5 design dramatically reduce cable clutter while
providing optimal digital display resolution and video settings. The built-in memory of the
KVM-IA simplifies configuration by assigning and retaining unique target device
identification codes for each attached target device. This integrated intelligence
enhances security and prevents unauthorized access to a target device through cable
manipulation. The KVM-IA is powered directly from the target device and provides Keep
Alive functionality when the appliance is not turned on.
2
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About the KVM s2-0411 ApplianceOSCAR graphical user interface
The KVM-IAs enable direct KVM connectivity to target devices that are attached to the
appliance. Each KVM s2-0411 appliance has four analog rack interface (ARI) ports for
connecting KVM-IAs.
The KVM-IAs that work with the KVM s2-0411 appliance support target devices with
PS/2, Sun, and USB ports. When using the OSCAR interface in conjunction with
KVM-IAs, you can easily switch between platforms.
1.3.2OSCAR graphical user interface
The KVM s2-0411 appliance uses the OSCAR interface, which has menus to configure
the switching system and select computers. You can list target devices by unique name,
EID (Electronic ID), or port number.
1.3.3Security
Use the OSCAR interface to protect the switching system with a screen saver
password. After a user-defined time, the screen saver mode engages and access is
prohibited until the correct password is entered to reactivate the switching system.
1.3.4Operation modes
The OSCAR user interface provides various operation modes for system administration
of the KVM s2-0411 appliance. Use these modes to manage the switching activities.
See Chapter 3, “Basic operations”, beginning on page 13 for more information.
1.3.5Video
The KVM s2-0411 appliance provides optimal resolution for analog VGA, SVGA, and
XGA video. You can achieve resolutions of up to 1280 x 1024 depending upon the
length of cable that is separating the appliance and target devices.
1.3.6Flash upgradability
Upgrade the KVM s2-0411 appliance at any time through the network port to ensure the
appliance is always running the most current available version. See “Appendix 5.1”
beginning on page 37 for more information.
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Flash upgradabilityAbout the KVM s2-0411 Appliance
4
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2Installation
2.1Required items
Before you install the appliance, make sure that you have all the required items. The
following items come with the KVM s2-0411 appliance:
•Power cord
•One null modem serial cable
•Rack-mounting brackets and mounting hardware
•Documentation CD
•Quick Installation Guide
•Warranty Card
In addition to the items that come with the appliance, you must provide one KVM-IA
(KVM or USB) and one Cat 5 patch cable for each attached target device or appliance.
A Phillips screwdriver is also needed for rack-mounting the appliance.
2.2Safety precautions
Observe the following guidelines to safely operate the equipment.
2.2.1General
•Observe and follow service markings.
•Do not service any appliance except as explained in the appliance documentation.
•The appliance contains no serviceable components. Do not attempt to open the
appliance.
•Opening or removing covers that are marked with the triangular symbol with a
lightning bolt might expose you to electrical shock. Components inside these
compartments must be only serviced by a trained service technician.
•If any of the following conditions occur, disconnect the appliance from the electrical
outlet and replace the part or contact the trained service provider:
•The power cable, extension cable, or connector is damaged.
•An object has fallen into the product.
•The appliance has been exposed to water.
•The appliance has been dropped or damaged.
•The appliance does not operate properly when you follow the operating
instructions.
•Keep the appliance away from radiators and heat sources. Also, do not block
cooling vents.
•Do not spill food or liquids on the appliance components, and never operate the
appliance in a wet environment. If the appliance gets wet, see the applicable
section in the troubleshooting guide or contact the trained service provider.
•Use the appliance only with approved equipment.
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Rack mounting the applianceInstallation
•Allow the appliance to cool before removing covers or touching internal
components.
•Operate the appliance only from the type of external power source that is indicated
on the electrical ratings label. If you are not sure of the type of power source that is
required, consult the service provider or local power company.
•Be sure that the monitor and attached devices are electrically rated to operate with
the power that is available in the current location.
•Use only power cables that are provided with the appliance.
•To help prevent electric shock, connect the appliance and peripheral power cables
into properly grounded electrical outlets. These cables are equipped with threeprong connectors to help ensure proper grounding. Do not use adapter connectors
or remove the grounding prong from a cable.
•Observe extension cable and power strip ratings. Make sure that the total ampere
rating of all products that are connected to the power strip does not exceed 80
percent of the ampere ratings limit for the power strip.
•To help protect the appliance from sudden, transient increases and decreases in
electrical power, use a surge suppressor, line conditioner, or uninterruptible power
supply.
•Carefully position appliance cables and power cables. Route cables so that they
cannot be stepped on or tripped over. Be sure that nothing rests on any cables.
•Do not modify power cables or connectors. Consult a licensed electrician or the
power company for site modifications. Always follow the local and national wiring
rules.
2.3Rack mounting the appliance
Before installing the appliance and other components in the rack (if not already installed),
stabilize the rack in a permanent location. Install the equipment starting at the bottom of
the rack, then work to the top. Avoid uneven loading or overloading of racks.
2.3.1General guidelines
•Refer to the rack installation documentation the accompanied the rack for
specific caution statements and procedures.
•Elevated ambient temperature: In a closed rack assembly, the operation
temperature of the rack environment can be greater than room ambient. Use care
not to exceed the rated maximum ambient temperature of the unit.
•Reduced air flow: Carefully install the equipment in a rack so that an adequate
amount of airflow is maintained for safe operation of the equipment.
•Mechanical loading: Avoid a potentially hazardous condition caused by uneven
mechanical loading by carefully mounting the equipment in the rack.
•Circuit overloading: Consider the connection of the equipment to the supply
circuit and the effect that overloading of circuits might have on overcurrent
protection and supply wiring. Observe equipment nameplate ratings for maximum
current.
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InstallationInstalling the appliance horizontally in the 1U rack mounting space
•Reliable earthing: Maintain reliable earthing of rack-mounted equipment. Pay
particular attention to supply connections other than direct connections to the
branch circuit (for example, use of power strips).
2.3.2Installing the appliance horizontally in the 1U rack
mounting space
The filler panel must be placed in front of the rack when the appliance is mounted in the
horizontal 1U orientation.
Remove the screws on each side of the appliance.
Line up the holes in the long side of each mounting bracket.
With a Phillips screwdriver, fasten the mounting brackets to the appliance using
three 8/32 in. x 1/2 in. pan-head screws on each side.
Attach four cage nuts or clip nuts to the rack mounting flange of the rack so that the
nut is positioned on the inside of the rack.
As shown in Figure 3, mount the appliance assembly to the rack by matching the
holes in the short side of each mounting bracket to a set of matching holes on the
rack. Insert the combination hex-head screws through the slots in the mounting
bracket and the holes in the mounting rail, then into the cage nuts or clip nuts.
Figure 3: Appliance horizontal installation
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7
Installing the KVM s2-0411 applianceInstallation
2.4Installing the KVM s2-0411 appliance
Connect the supplied power cord into the rear of the appliance and then into a
power source.
Figure 4 illustrates one possible configuration for the KVM s2-0411 appliance. See the
following detailed set of procedures to install the appliance.
InstallationConnecting a KVM-IA to each target device
2.4.1Connecting a KVM-IA to each target device
Attach the color-coded connectors of the KVM-IA to the keyboard, monitor, and
mouse ports on the first target device that you connect to the appliance.
Attach one end of the Cat 5 cable to the RJ-45 connector on the KVM-IA.
Connect the other end of the Cat 5 cable to an ARI port on the rear of the
KVM s2-0411 appliance.
Repeat steps 1 to 4 for all target devices that you are attaching.
2.4.2Connecting local peripheral devices
The KVM s2-0411 appliance provides one port for a local user.
Connect a keyboard, monitor, and mouse to the color-coded ports on the rear panel
of the appliance.
Bundle and label the cables for easy identification.
2.5Adding earlier appliance models
You can add earlier appliance models for integration into the existing configuration. In a
tiered switching system, each ARI port will accommodate one target device. When
earlier appliance models are tiered under the KVM s2-0411 appliance, the KVM s2-0411
appliance must be at the top level of the tier. See the following list for earlier appliance
models that are compatible with the appliance configuration.
Earlier appliance models include:
•KVM s2-1611
•KVM s2-0801
•KVM s2-1602
The KVM s2-0801 and the KVM s2-1602 are the only earlier appliance
models that will cascade beneath a KVM s2-0411 appliance.
Figure 5 on page 10 illustrates an example of a tiered switching system, using the KVM
s2-0411 appliance.
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9
Attaching an earlier appliance model to the KVM s2-0411 applianceInstallation
Local user
KVM s2-0411 appliance
KVM-IAKVM-IA
Earlier appliance
models
Target device 1
Figure 5: Appliance configuration with earlier appliance models
Target device 2
2.5.1Attaching an earlier appliance model to the
KVM s2-0411 appliance
Mount the earlier appliance model into the rack according to the instructions that
are included with that device.
If the tiered appliance is equipped with an Analog Rack Interface (ACI) port, attach
one end of a Cat 5 cable directly to it. (If you are unsure if the appliance being tiered
has an ACI port, please consult the Installer/User guide for the appliance you are
tiering.) Otherwise, attach the keyboard, monitor, and mouse connectors of a KVMIA to the local port on the tiered appliance and then attach one end of a Cat 5 cable
to the end of the KVM-IA.
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InstallationAttaching an incompatible switch model
Connect the other end of the Cat 5 cable to any available ARI port on the rear panel
of the KVM s2-0411 appliance.
Turn off and turn on the target devices to the tiered appliance according to the
instructions that are included with that device.
Turn off and turn on the tiered appliance to enable its local port to recognize
the KVM-IA.
Repeat the above steps for all tiered appliances that you want to attach to the
switching system.The switching system will automatically merge the
two appliances.
All target devices that are connected to the tiered appliance are included in the
main appliance target device list in the OSCAR interface. However, when an earlier
appliance model is connected to a KVM-IA, the list of appliances in the OSCAR
interface will display both the primary appliance port number, followed by a dash,
and the secondary appliance port number. For example, the Port column for a
secondary earlier appliance model might dispaly 01-02, where 01 is the primary
port and 02 is the secondary port.
2.5.2Attaching an incompatible switch model
It is possible to attach appliances that are not listed earlier in this chapter. Incompatible
appliances do not support seamless tiering and devices attached to an incompatible
appliance will not be displayed in the OSCAR menu for the KVM s2-0411 appliance.
Only the name assigned to the incompatible appliance will be displayed. To access a
device attached to an incompatible appliance,
Using the OSCAR interface, select the incompatible appliance.
Re-enter the OSCAR activation sequence. This will activate the OSCAR interface
for both the KVM s2-0411 appliance and the incompatible appliance.
Press the ESC key to deactiate the OSCAR interface for the KVM s2-0411
appliance.
Use the remaining OSCAR interface to select devices attached to the incompatible
appliance.
2.6Setting up the KVM s2-0411 appliance
With the KVM s2-0411 appliance, you can auto detect and configure each port on the
appliance. Chapter 3 provides detailed instructions on naming customization and
OSCAR interface setup and configuration.
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11
Setting up the KVM s2-0411 applianceInstallation
12
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3Basic operations
3.1Controlling the switching system from the
analog user port
The KVM s2-0411 appliance has PS/2 keyboard and mouse ports on the rear panel that
you can use to connect a PS/2 keyboard and mouse for direct analog access. The
appliance uses the OSCAR interface, which has menus to configure the switching
system and select target devices.
3.2Starting the OSCAR interface
You can view, configure, and control target devices in the switching system from the
OSCAR interface from a KVM connection to the analog user port.
To start the OSCAR interface, press Print Screen.
Alternatively, you can press the Control
second to start the OSCAR interface. You can use any of these key
sequences instead of pressing Print Screen
document. To specify which key sequences can be used to start the
OSCAR interface, click Setup - Menu.
The following illustration is an example of the Main window of the OSCAR interface.
, Alt, or Shift key twice within 1
in any procedure in this
Figure 6: Example of a Main window
The Main window lists the target devices in the switching system. You can order the list
by target device names, EID numbers, or port numbers by clicking the Name, EID, or
Port button.
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13
Starting the OSCAR interfaceBasic operations
The Port column indicates the ARI port to which each target device is connected. If an
earlier appliance model is connected to a KVM s2-0411 appliance, the ARI port number
is shown first, followed by the number of the appliance port to which the target device is
connected. For example, in Figure 3.1, the target device named Acton is connected to
ARI port 06 and appliance port 01.
The status of each target device in the switching system is indicated by one or more
status symbols in the right column. The following table describes the status symbols.
Symbol Description
The KVM-IA is online (green circle).
The KVM-IA is offline or is not operating correctly.
The target device is tiered through another appliance. The target device
and the appliance are online and have power.
The target device is tiered through another appliance. The appliance is
offline or does not have power.
The KVM-IA is being upgraded (yellow circle). When this symbol is visible,
do not turn off and turn on the appliance or connected target devices and
do not disconnect the KVM-IA. Doing so could damage the KVM-IA
permanently.
The KVM-IA is being accessed by the indicated user channel (green
channel letter).
The KVM-IA is blocked by the indicated user channel (black channel
letter).
Table 1: OSCAR interface status symbols
You can set a screen delay to specify the length of time that elapses between when
Print Screen is pressed and when the OSCAR interface starts.
Press Print Screen
to start the OSCAR interface.
In the Main window, click Setup - Menu.
In the Screen Delay Time field, type the number of seconds that you want to
elapse between when Print Screen is pressed and when the OSCAR interface
starts.
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Basic operationsConnecting a user to a target device
3.3Connecting a user to a target device
Use the Main window of the OSCAR interface to select a target device to which you
want to connect. When you select a target device, the keyboard and mouse are
automatically reconfigured to the correct settings for that target device.
Press Print Screen
procedures:
•In the Main window, double-click the target device name, EID number, or port
number.
-or-
•Type the port number, and press Enter
-or-
•Type the first few characters of the target device name or EID number, and
press Enter.
You can toggle between two selected target devices. To select the previously
selected target device, press Print Screen
To disconnect the user from a target device, press Print Screen and press Alt+0. A
Free status flag in the OSCAR interface indicates that the user is not connected to
a target device.
to start the OSCAR interface, and then use one of the following
.
and press Backspace.
3.4Using the OSCAR interface
This table describes the keys, key combinations, and mouse actions that you can use in
the OSCAR interface. Two or more key names or mouse actions that are separated by
commas indicate a sequence of actions. Two or more key names or mouse actions that
are separated by a plus sign (+) indicate a combination of actions; that is, they are
performed simultaneously.
You can use the main keyboard or the numeric keypad to type numerals, except when
you use the Alt+0 key combination; you must use the 0 key on the main keyboard when
you use Alt
+0.
Key, key combination,
Result
or mouse action
Print Screen; Ctrl, Ctrl;
, Shift; or Alt, Alt
Shift
Print Screen, Print ScreenSend the Print Screen keystroke to the currently
Table 2: OSCAR interface navigation basics
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Start the OSCAR interface. To specify which key
sequences can be used to start the OSCAR interface,
click Setup - Menu.
selected target device. In other words, a screen capture
will be performed for the target device.
If Print Screen
in Setup - Menu, you only need to press Print Screen
once to take a screen capture of the target device.
is not selected as startup key sequence
15
Using the OSCAR interfaceBasic operations
Key, key combination,
Result
or mouse action
F1Display help for the current window.
Escape
+XClose the current window, without saving changes, and
Alt
Alt
+OClick OK and return to the previous window.
+
port number
Alt
Enter
Print Screen
Print Screen
, BackspaceReturn to the previously selected target device.
, Alt+0Disconnect the user from the selected target device.
In the OSCAR main window: Close the OSCAR
interface and return to the status flag on the desktop.
In all other windows: Close the current window, without
saving changes, and return to the previous window.
In pop-up windows: Close the pop-up window and return
to the current window.
return to the previous window.
Select a target device to be scanned;
port number of the target device.
Completes a switch in the Main window and exits the
OSCAR interface.
Click on an editable field to select the text for editing and
enable the Left
cursor. Press Enter
Note that the zero must be typed on the main keyboard,
not the numeric keypad.
and Right Arrow keys to move the
to quit the edit mode.
port number
is the
Print Screen
Up Arrow
Right Arrow
Page Up
Home
Delete
Table 2: OSCAR interface navigation basics (Continued)
16
, PauseStart the screen saver immediately and lock the user, if
it is password-protected.
or Down ArrowMove the cursor from line to line in a list.
or Left ArrowWhen editing text in a field: Move within the text in the
field.
All other conditions: Move the cursor from column to
column in a list.
or Page DownPage through a list or help window.
or EndMove the cursor to the top or bottom of a list.
Delete the selected characters in a field or the selected
item in the scan list. For more information about scan
lists see “Scanning the switching system” on page 30.
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Basic operationsConfiguring the appliance and the OSCAR interface
3.5Configuring the appliance and the
OSCAR interface
To configure the appliance and the OSCAR interface, start the OSCAR interface and
click Setup. The following illustration shows the Setup window.
Figure 7: Setup window
The following table describes the options in the Setup window.
OptionPurpose
MenuOrder the list of target devices by target device name, EID number, or
port number. Set a screen delay to specify the length of time that
elapses between when Print Screen is pressed and when the OSCAR
interface starts.
SecuritySet passwords to restrict access to the target devices. Enable the
screen saver.
FlagChange the display properties including timing, color, and location of the
status flag.
LanguageSpecify the language that the interface is displayed in.
Table 3: Setup features to manage routine tasks for the target devices
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Assigning target device namesBasic operations
OptionPurpose
DevicesSpecify the number of ports that are on the attached tiered appliance.
NamesAssign a unique name to each target device.
KeyboardSpecify the keyboard country code.
ScanSet up a custom scan pattern for up to 100 target devices.
SwitchSpecify the appliance mode.
NetworkSpecify the network speed and configuration, IP address, netmask, and
gateway for the switching system.
Table 3: Setup features to manage routine tasks for the target devices (Continued)
3.5.1Assigning target device names
Use the Names window to identify individual target devices by name rather than by port
number. The Names list is always sorted by port order. Names are stored in the KVMIA, so even if you move the cable or target device to another ARI port, the name and
configuration are recognized by the appliance. If a target device is turned off, you will
not be able to modify the name of the applicable KVM-IA.
If the target device list changes, the mouse cursor will turn into an hourglass as the list is
automatically updated. No mouse or keyboard input is accepted until the list update is
complete.
3.5.1.2Assigning names to target devices
In the Names window, select a target device name or port number and click Modify.
The Name Modify window opens.
Type a name in the New Name field. Names of target devices can be up to 15
characters long. Valid characters are A through Z, a through z, 0 through 9, space,
and hyphen.
Click OK to transfer the new name to the Names window. The selection is not
saved until you click OK in the Names window.
Repeat steps 1 to 3 for each target device in the switching system.
Click OK in the Names window to save the changes, or click X or press Escape
exit without saving changes.
to start the OSCAR interface. The Main window opens.
to
3.5.2Assigning device types
The KVM s2-0411 appliance automatically discovers tiered remote console switchs, but
you must specify the number of ports on the tiered appliance through the Devices
window.Fujitsu Siemens AutoView Console Switches and other earlier-model remote
console switchs are listed in the Type category for the tiered appliance. When you select
18
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Basic operationsAssigning device types
a configurable appliance from the list, the Modify button becomes available, so you can
assign it the correct number of ports.
3.5.2.1Accessing the Devices window
Press Print Screen
to start the OSCAR interface. The Main window opens.
Click Setup - Devices. The Devices window opens.
Figure 8: Devices window
When the KVM s2-0411 appliance discovers a tiered appliance, the port numbering
changes to accommodate each target device under that appliance. For example, if the
appliance is connected to ARI port 6, the appliance port is listed as 06, and the target
devices that are under it are numbered sequentially as 06-01, 06-02, and so on.
3.5.2.2Assigning a device type
In the Devices window, select the port number.
Click Modify. The Device Modify window opens.
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Changing the display behaviorBasic operations
Figure 9: Device Modify window
Select or type the number of ports that are supported by the tiered appliance and
click OK.
Repeat steps 1 to 3 for each port for which you want to assign a device type.
Click
OK
in the Devices window to save settings.
3.5.3Changing the display behavior
Use the Menu window to change the order of target devices and set a screen delay for
the OSCAR interface. The display order setting affects the order in which target devices
are listed in several windows, including the Main and Devices windows.
3.5.3.1Accessing the Menu window
Press Print Screen
Click Setup - Menu. The Menu window opens.
20
to start the OSCAR interface. The Main window opens.
590-595-609A
Basic operationsSelecting display language
Figure 10: Menu window
3.5.3.2Selecting the order of the target devices
Click one of the following buttons:
•Select Name to list the target devices alphabetically by target device name.
-or-
•Select EID to list the target devices numerically by EID number.
-or-
•Select Port to list the target devices numerically by port number.
Click OK.
3.5.3.3Selecting a key combination to start the OSCAR interface
In the Invoke OSCAR section, select which key combinations you want to use to
start the OSCAR interface, then press your selected combination.
Click OK.
You can set a screen delay so that you can select a target device using the keyboard
without starting the OSCAR interface. A screen delay specifies the length of time that
elapses between when Print Screen
3.5.3.4Setting a screen delay
Type the number of seconds (0 through 9) to specify the length of time that elapses
between when Print Screen is pressed and when the OSCAR interface starts. If you
specify 0, there is no delay.
Click OK.
is pressed and when the OSCAR interface starts.
3.5.4Selecting display language
Use the Setup window to change the display language for the OSCAR interface.
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Controlling the status flagBasic operations
Figure 11: Language window
Press Print Screen
Click Setup - Language. The Language window opens.
In the Language window, select the language and click OK.
to start the OSCAR interface. The Main window opens.
3.5.5Controlling the status flag
The status flag is displayed on the desktop and indicates the name or EID number of the
selected target device or the status of the selected port. You can specify the information
that is displayed in the flag, the flag color, whether the desktop is visible through the
flag, whether the flag is displayed all the time, and where the flag is displayed on the
desktop. Table 4 shows examples of status flags.
FlagDescription
Flag type by name.
Flag indicating that the user has been disconnected from all
systems.
Flag type by EID number.
Table 4: OSCAR interface status flags
3.5.5.1Specifying the status-flag settings
1. Press Print Screen
2. Click Setup - Flag.
22
. The Main window opens.
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