Siemens GIGASET C470 IP, GIGASET C475 IP User Manual

s

Gigaset C470 IP / C475 IP

Gigaset

The handset at a glance

The handset at a glance

18

17

16

15
14
13

12

11
10

9

8

Handset keys

1 Display in idle status (example)
2 Charge status of the batteries

e V U (1/3 charged to fully charged)
= flashes: batteries almost flat
e V U flashes: batteries charging

3 Display keys (page 39)
4 Message key

Opens calls and message lists
Flashes: new message or new call

5 End call key, On/Off key

End call, cancel function, go back one menu
level (press briefly), back to idle status (press
and hold), activate/deactivate handset
(press and hold in idle status)

нÃV

INT 1

15.01.08 09:45

INT SMS

6 Hash key

Keypad lock on/off (press and hold,
page 38)
Switch between upper/lower case letters
and digitsfor text input (page 177)

7 Call-by-call list key (not for VoIP)

Open call-by-call list

8 Microphone
9 Recall key

Fixed line network:
enter flash (press briefly)

1

2

3

4

5

6

7

insert a pause (press and hold)
VoIP: enter Flash (adjustable, page 147)

10 Star key

Idle status: ringer tones on/off (press and
hold)
Fixed line network: switch between dial
pulsing/touch tone dialling
Editor: open special characters table

11 Connection socket for headset (page 24)
12 Key 1 (press and hold)

Answer machine (Gigaset C475 IP only)/
call network mailbox

13 Tal k key

Accept call, open last number redial list
(press briefly in idle status), select connec­tion type and start dialling (press briefly/
press and hold after entering the number,
page 31)
SMS editor: send SMS

14 Handsfree key

Change between speaker/handsfree mode
Lights up: handsfree talking activated
Flashes: incoming call

15 Control key (page 38)
16 Answer machine icon

(Gigaset C475 IP)
Answer machine switched on;
Flashes: answer machine is recording a mes­sage or is being operated by another inter­nal party

17 Signal strength

Ò Ñ i (low to high)
| flashes: no reception

18 Eco mode activated (page 25)

1

The base station at a glance

The base station at a glance

1

Base station key

1 Paging key

Lights up:
LAN connection active (phone is connected
to router)
Flashes:
data transfer to LAN connection
Press briefly:
start paging (page 101), display IP address
on handset
Press and hold:
set base station to registration mode
(page 100)

2

Contents

Contents

The handset at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

The base station at a glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Safety precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Gigaset C470 IP/C475 IP – More than just a telephone . . . . . . . . . . . . . . . . . 9

VoIP – making calls via the Internet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

First steps . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Pack contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Setting up the handset for use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Installing the base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connecting the base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Making settings for VoIP telephony . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Belt clip and headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

ECO DECT: Reducing the power consumption and transmission power

of the base station . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Menu trees . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Phone menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Web configurator menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Making calls with VoIP and the fixed line network . . . . . . . . . . . . . . . . . . . 31

Making an external call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Ending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Accepting a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Calling Line Identification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Handsfree talking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Muting the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Operating the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Activating/deactivating the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Activating/deactivating the keypad lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Control key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Display keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Reverting to idle status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Menu guidance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Correcting incorrect entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

VoIP telephony via Gigaset.net . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Search for subscribers in the Gigaset.net directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42

Entering, editing and deleting own entry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Calling a Gigaset.net subscriber . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Network services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Further network services for fixed line networks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45

Further network services for VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46

3

Contents

Using the directory and lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Directory/call-by-call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49

Using online directories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Last number redial list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Opening lists with the message key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Making cost-effective calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61

SMS (text messages) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Writing/sending an SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Receiving an SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Notification by SMS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

SMS mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Setting SMS centres . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

SMS on a PABX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Activating/deactivating SMS function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

SMS troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71

Operating the base station answer machine . . . . . . . . . . . . . . . . . . . . . . . . 73

Operation via the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73

Activating/deactivating call screening . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Setting up the answer machine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Assigning the answer machine to key 1 for fast access . . . . . . . . . . . . . . . . . . . . . . . . . . 80

Operating when on the move (remote operation) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

E-mail notifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Opening the incoming mail list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

View the message header of an e-mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

View e-mail sender's address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Establishing a connection, going online . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87

Changing/checking your personal status, going offline . . . . . . . . . . . . . . . . . . . . . . . . . 88

Opening the buddy list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89

Receiving messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

Writing and sending messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Calling a buddy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Self-help with errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Using the network mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96

Activating/deactivating network mailbox, entering numbers . . . . . . . . . . . . . . . . . . . . . 96

Configuring the (network) mailbox for fast access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Listening to messages on the network mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Using several handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Registering handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

De-registering handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Locating a handset ("paging") . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Changing a handset's internal number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

4

Contents

Changing the name of a handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Making internal calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Using a handset as a room monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105

Handset settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Changing the display language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Setting the display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 107

Setting the screen picture . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Setting the display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108

Quick access to functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

Activating/deactivating auto answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Changing the handsfree/earpiece volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

Changing ringer tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 111

Activating/deactivating advisory tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112

Setting the alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113

Restoring the handset to the factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114

Base station settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Protecting against unauthorised access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Restoring the base station to the factory settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

Activating/deactivating music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Activating/deactivating repeater mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 116

Setting the default connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Updating the base station firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117

Making VoIP settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Using the connection assistant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Changing settings without the connection assistant . . . . . . . . . . . . . . . . . . . . . . . . . . 119

Setting the phone's IP address in LAN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121

Activating/deactivating display of VoIP status messages . . . . . . . . . . . . . . . . . . . . . . . . 122

Checking the base station MAC address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122

Operating the base station on the PABX . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Changing the dialling mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Setting recall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Setting pauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123

Switching temporarily to touch tone dialling (DTMF) . . . . . . . . . . . . . . . . . . . . . . . . . . 124

Web configurator – configuring the telephone via a PC . . . . . . . . . . . . . 125

Connect the PC with the telephone's Web configurator . . . . . . . . . . . . . . . . . . . . . . . . 125

Logging in, setting the Web configurator language . . . . . . . . . . . . . . . . . . . . . . . . . . . 126

Logging off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Structure of the Web pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127

Opening Web pages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129

Setting phone with Web configurator . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130

IP Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131

Configuring telephone connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133

Optimising voice quality for VoIP connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141

Setting the telephone default connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Assigning send and receive numbers to handsets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

5

Contents

Assigning answer machine receive numbers (Gigaset C475 IP) . . . . . . . . . . . . . . . . . . 145

Call Forwarding to activate VoIP connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Setting DTMF signalling for VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146

Defining recall key functions for VoIP (hook flash) . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Defining local communication ports for VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147

Configuring call forwarding via VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Setting area code predialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148

Defining dialling plans – cost control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149

Activating/deactivating network mailbox, entering numbers . . . . . . . . . . . . . . . . . . . . 151

Saving messenger access data . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 152

Making e-mail settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Activating/deactivating info services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154

Selecting and registering online directories for access . . . . . . . . . . . . . . . . . . . . . . . . . 155

Changing internal handset numbers and names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 156

Loading and deleting handset directories to/from the PC . . . . . . . . . . . . . . . . . . . . . . . 157

Activating VoIP status message display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Starting a firmware update . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 159

Activating/deactivating the automatic version check . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Copy date and time from time server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 161

Querying the phone status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 162

Appendix . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Contact with liquid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Questions and answers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 163

Checking service information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 170

Service (Customer Care) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171

Authorisation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Warranty certificate . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 172

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173

Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174

Example of a menu input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 175

Example of multiple line input . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 176

Writing and editing text . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 177

Gigaset C470 IP/C475 IP – Free software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 179

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 186

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 189

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 202

Mounting the charging cradle to the wall, connecting

the charging cradle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 214

Mounting the base station to the wall . . . . . . . . . . . . . . . . . . . . . . . . . . . . 215

6

Safety precautions

Safety precautions

Warning:

Read the safety precautions and the user guide before use.
Explain their contents and the potential hazards associated with using the telephone to your children.

Only use the mains adapter supplied, as indicated on the underside of the base

$

station or charging cradle.

Only use the recommended, rechargeable batteries (page 173), i.e. never
use a conventional (non-rechargeable) battery or other battery types as this
could result in significant health risks and personal injury.

Batteries should not be disposed of in general household waste. Observe the
local waste disposal regulations, details of which can be obtained from your
local authority or the dealer you purchased the product from.

The operation of medical appliances may be affected. Be aware of the technical
conditions in your particular environment, e.g. doctor's surgery.

Do not hold the rear of the handset to your ear when it is ringing or when the
handsfree function is activated. Otherwise you risk serious and permanent dam­age to your hearing.

The handset may cause an unpleasant humming noise in hearing aids.

Do not install the base station or charging cradle in bathrooms or shower rooms.
The handset, base station and charging cradle are not splashproof (page 163).

ƒ

Do not use the phone in environments with a potential explosion hazard,
e.g. paint shops.

If you give your Gigaset to someone else, make sure you also give them the u ser
guide.

Please remove faulty base stations from use or have them repaired by Siemens
Service, as they could interfere with other wireless services.

7

Safety precautions

All electrical and electronic equipment must be disposed of separately from gen­eral household waste using the sites designated by local authorities.

If a product displays this symbol of a crossed-out rubbish bin, the product is sub­ject to European Directive 2002/96/EC.

The appropriate disposal and separate collection of used equipment serve to
prevent potential harm to the environment and to health. They are a require­ment for the re-use and recycling of used electrical and electronic equipment.

For further information on disposing of your used equipment, please contact
your local authority, your refuse collection service or the dealer you purchased
the product from.

Warning:

When the keypad lock is active, you cannot call emergency numbers.

Please note:

Not all of the functions described in this user guide are available in all countries.

8

Gigaset C470 IP/C475 IP – Morethanjusta telephone

Gigaset C470 IP/C475 IP – More than just a telephone

Your phone lets you make calls both via the fixed line network and (cost effectively) via the
Internet (VoIP) without using a PC. – Your phone can do much more besides:

u Press a button each time you make a call to indicate whether you want to call via the

fixed line network or the Internet (page 31).

u Register up to six handsets on your base station. With your base station, you can simul-

taneously conduct two calls via VoIP and one call via the fixed line network.

u Multiline: Create up to six VoIP accounts with different VoIP providers. Together with

your fixed line number and the Gigaset.net number, your phone can then be reached
via up to eight different phone numbers.

u Assign each handset its own VoIP number as a send and receive number. If a member

of your family is called on their VoIP number, only their handset will ring (page 144).

u You can also use the VoIP accounts with different providers for cost control purposes.

When dialling, specify the VoIP connection/the VoIP account you want to use for its
lower rates (page 32).

u Setting dialling plans for phone numbers or area codes enables you to automate the

selection of the most cost-effective VoIP connection (page 149).

u Determine which of your phone numbers should be answered by the Gigaset C475 IP

answer machine (page 145).

u Use Gigaset.net for VoIP calls. Connect your phone to the mains power supply and the

Internet, and enjoy free phone calls on Gigaset.net – without making any further set­tings (page 41).

u Configure the phone connection for VoIP without a PC. Your phone's connection assist-

ant downloads general data about your VoIP provider from the Internet and guides you
through entering your personal data (VoIP/SIP account). This makes it easy for you to
start using VoIP (page 19).

u If necessary, make any further VoIP settings on a PC. The phone features a Web interface

(Web configurator) that can be accessed via your PC's Web browser (page 125).

u Use instant messaging on your handset. Go online and see which of your messenger

contacts (buddies) are also online. Exchange SMS messages with your buddies or simply
give them a call (page 86). A free messenger account is already set up for you on the
Gigaset.net Jabber server (page 153).

u Let your phone tell you, without requiring a PC, about new e-mail messages in your

mailbox (page 83). Use your handset to delete old e-mail messages from your mailbox.

u Make sure your phone is always up-to-date. Keep yourself informed about firmware

updates on the Internet and download them onto your phone (page 117).

u You can reduce the transmission power by activating eco mode (page 25).

Your Gigaset C470 IP/C475 IP has a protected operating system that offers increased security
against viruses from the Internet.

Enjoy using your new phone!

9

VoIP – making calls via theInternet

VoIP – making calls via the Internet

With VoIP (Voice over Internet Protocol), your calls are not made via a fixed connection as
in the telephone network, but rather they are transmitted via the Internet in the form of
data packets.

You can take advantage of all the benefits of VoIP with your phone:

u You can make cost-effective calls in high voice quality with callers on the Internet, the

fixed line network or the mobile phone network.

u VoIP providers will give you personal numbers, with which you can be reached from the

Internet, the fixed line network and any mobile phone network.

To be able to use VoIP, you need the following:

u A broadband Internet connection (e.g. DSL) with flat rate (recommended) or volume-

based price.

u Internet access, i.e. you need a router that will connect your phone to the Internet.

You can find a list of recommended routers on the Internet at:
www.siemens.com/gigasetcustomercare
Once you are on the Web page, open the FAQ page and select "Gigaset C470 IP" or

"Gigaset C475 IP". Search for "Router", for example.

u Access to the services of a VoIP provider. You can open up to six accounts with different

VoIP providers.

10

First steps

Pack contents

First steps

Pack contents

The pack contains:

u one Gigaset C470 IP/C475 IP base station
u one Gigaset C47H handset
u one mains adapter for the base station
u one charging cradle incl. mains adapter
u one phone cable
u one Ethernet cable (LAN cable)
u two batteries
u one battery cover
u one belt clip
u one quick guide

Firmware updates:

Your telephone is supplied with the firmware version 097 of higher.
Whenever there are new or improved functions for your Gigaset C470 IP/C475, base station firmware
updates will be made available for you to download to your phone (page 117). If this results in oper­ational changes to your phone, a new version of this user guide will be published on the Internet at
www.siemens.com/gigaset

Setting up the handset for use

The display is protected by a plastic film. Please remove the protective film!

Inserting the batteries

Warning:

Only use rechargeable batteries (page 173) recommended by Siemens Home and Office Communi­cation Devices GmbH & Co. KG. Never use a conventional (non-rechargeable) battery or other battery
types as this could result in significant health risks and personal injury. For example, the batteries
could explode. The phone could also malfunction or be damaged as a result of using batteries that
are not of the recommended type.

11

First steps

Setting up the handset for use

¤ Insert the batteries the right way round (see figure).

The polarity is indicated in/on the battery compartment.

The handset switches on automatically. You will hear a confirmation tone.

Closing the battery cover

¤ First insert the battery cover at the top.
¤ Then press the cover until it clicks into place.

Opening the battery cover

¤ Place your fingertip in the cavity on the casing and pull the battery cover upwards.

Connecting the charging cradle

The charging cradle is designed to be operated in enclosed, dry areas at temperatures
ranging from +5 °C to +45 °C.

Instructions on how to connect the charging cradle and mount it on the wall (if required)
can be found on page 214.

¤ To charge the batteries, leave the handset in the charging cradle.

Please note:

– Only place the handset in the charging cradle that is intended for it.
– If the handset has turned itself off because the batteries are flat and is then placed in the charging

cradle, it will turn itself on automatically.

12

First steps

Setting up the handset for use

For questions and problems see page 163.

Initial charging and discharging of batteries

If the handset is activated, the flashing battery icon e in the top right of the display indi­cates that the batteries are being charged.

During handset operation, the battery icon indicates the charge status of the batteries
(page 1).

The correct charge status can only be displayed if the batteries are first fully charged and
discharged through use.

¤ To do this, leave the handset in the charging cradle without interruption until the bat-

tery icon stops flashing in the display (around 5 hours).

¤ Once the batteries are fully charged, remove the handset from the charging cradle and

do not put it back again until the batteries are fully discharged.

Please note:

After the first battery charge and discharge, you may place your handset in the charging cradle after
every call.

Please note:

u Always repeat the charging and discharging procedure if you remove the batteries from

the handset and reinsert them.

u The batteries may warm up during charging. This is not dangerous.
u After a while the charge capacity of the batteries will decrease for technical reasons.

Please note:

You will find explanations for the symbols and typographical conventions used in this user guide in
the appendix, page 174.

Setting the date and time

The date and time must be set in order to have the correct time for incoming calls and to
be able to use the alarm clock and calendar.

Please note:

The address of a time server on the Internet is stored on your telephone. The date and time are taken
from this time server provided that the base station is connected to the Internet and synchronisation
with the time server is activated (page 161). Manual settings are overwritten in this case.

If the date and time on the phone have not yet been set, the

§Time§ display key will appear.

13

First steps

Installing the base station

Manual setting:

You can use the menu at a later point to enter the date and time.

¤ Press §Time§ or open the v ¢ Ð Settings ¢ Date/Time menu.
¤ Change multiple line input:

Date:

Enter the day, month and year in 6-digit format, e.g. Q M Q  QN for
07/01/2008.

Time:

Enter hours and minutes as 4 digits, e.g. Q M  5 for 07:15 a.m.

§Save§ Press the display key

The date and time are shown in the handset's idle display (page 1).

Registering the handset to the base station

Your handset is registered to the base station by default.
Instructions on how to register additional handsets with the base station and make free

internal calls can be found from page 100.

Installing the base station

The base station is designed for use in closed, dry rooms with a temperature range of +5 °C
to +45 °C.

¤ Place or hang the base station in a central position in your flat or house.

Instructions for mounting the base station on the wall can be found page 215.

Please note:

u Never expose the telephone to heat sources, direct sunlight or other electrical appli-

ances.

u Protect your Gigaset from moisture, dust, corrosive liquids and vapours.

14

First steps

Connecting the base station

Connecting the base station

In order to be able to make calls with your phone via the fixed line network and via VoIP,
you must connect the base station to the fixed line and the Internet, see Figure 1.

4

3

1

2

Figure 1 Connecting the phone to the fixed line and the Internet

Follow the steps in the order given below (see Figure 1):

1. Connect the phone cord and power lead to the base station.

2. Connect the base station to the fixed line network and the mains power supply.

3. To connect the base station to the Internet, first connect the base station to the router
(connection via router and modem or via router with integrated modem).

4. Connect the PC and router (optional) – for advanced configuration of the base station
(see page 125).

15

First steps

Connecting the base station

1. Connect the phone cord and power lead to the base station

2

1

1. Insert the phone cord into the lower connection socket at the rear of the base station.

2. Insert the power lead of the mains adapter into the upper connection socket at the rear
of the base station.

3. Push both cables into the appropriate cable channels.

3

2. Connect the base station to the fixed line network and the mains power supply

2

1

1. Insert the phone cord into the fixed line network connection socket.

2. Then insert the mains adapter into the mains socket.

16

First steps

Connecting the base station

Please note:

Keep the mains adapter plugged in at all times for operation, as the phone does not work
without mains connection.

u Only use the mains adapter and phone cord supplied.
u If you buy a replacement phone cord from a retailer, pay attention to the wiring of the

phone jack.

Correct phone jack assignment

1unused

3
2
1

4
5
6

2unused
3a
4b
5unused
6unused

You can now use your phone to make calls via the fixed line network and can be reached
on your fixed line number.

The answer machine on the Gigaset C475 IP has a standard announcementwhen recording
mode is active (page 73).

3. Connect the base station with the router (Internet)

For Internet access you need a router connected to the Internet via a modem (this may be
integrated in the router).

2

1

1. Connect one Ethernet cable plug into the LAN socket at the side of the base station.

2. Then insert the second Ethernet cable plug into a LAN socket on the router.

17

First steps

Making settings for VoIP telephony

As soon as the cable connecting the phone and router is plugged in, the key lights up on
the front of the base station (paging key).

You can now establish VoIP connections within Gigaset.net (page 41).

Making settings for VoIP telephony

Before you can use the Internet (VoIP) to phone any other numbers on the Internet, the
fixed line network or the mobile phone network, you need the services of a VoIP provider
who supports the VoIP SIP standard.

Precondition: You have registered with such a VoIP provider (e.g. via your PC) and set up
at least one VoIP account.

The following phone settings are necessary in order for you to use VoIP. You can obtain the
following information from your VoIP provider:

u Your user name with the VoIP provider, if this is required by the VoIP provider
u You r regi s tratio n name
u Your password with the VoIP provider
u VoIP provider general settings

The connection assistant will help you with the settings.

Automatic configuration:

If your provider supports "automatic configuration", you will receive an "auto configuration code"
from your provider instead of an authentication name and password.

You will need to set the VoIP configuration with the auto-configuration code via the Web configurator
on the base station (see page 125 "Connect the PC with the telephone's Web configurator" and
page 134 "Configuring the VoIP connection")

18

First steps

Making settings for VoIP telephony

Starting the connection assistant

Precondition: The base station is connected to the mains power supply and a router. Your
router is connected to the Internet (page 17).

Tip: Leave VoIP activated as the default connection for your telephone (default setting,
page 117). The telephone then attempts to establish a connection directly to your VoIP pro­vider's server after the connection assistant is closed. If incorrect/incomplete information
means that the connection cannot be established, messages will be displayed (page 22).

Please note:

Your phone is preconfigured for dynamic assi gnmen t of the I P address. In order for you r router to " rec­ognise" the phone, dynamic IP address assignment must also be activated on the router, i.e. the
router's DHCP server is activated. Turn to page 121 to find out how to assign your phone a static IP
address if necessary.

As soon as the handset battery is sufficiently charged, the message key f on the handset
will flash (approx. 20 minutes after you have put the handset in the charging cradle). Press
the message key f to start the connection assistant.

You will see the following display:

Connection Assist.

Start assistant

for entry of VoIP

connection data?

No Yes

§Yes§ Press the display key to start the connection assistant.

~ Enter the system PIN (default is 0000) and press §OK§.
If you press §No§, the procedure that follows is described under "Entering your name in the

Gigaset.net directory" on page 21.

Please note:

The connection assistant will also start automatically if you try to establish a connection via the Inter­net before you have made the necessary settings.

You can also call up the connection assistant at any time via the menu (page 119).

19

First steps

Making settings for VoIP telephony

Downloading VoIP provider data

The phone establishes a connection with the Siemens server on the Internet. Various pro­files with general access data for different VoIP providers can be downloaded here.

After a brief period you will see the following display:

Select Country

Germany

England

France

Netherlands, the

Ý OK

q Select country (press up/down on the control key) and press

§OK§. VoIP providers

for which VoIP profiles are available will be displayed.

q Select your VoIP provider and press

§OK§.

The necessary general access data for your VoIP provider will be downloaded and saved on
the phone.

If the data for your VoIP provider is not available for download, press the ” display key twice. You
can then carry out the following steps with the connection assistant.
You must then make the settings needed for the VoIP provider using the Web configurator
(page 134). Your VoIP provider will supply you with this data.

Entering user data for your first VoIP account

Enter the VoIP user data for the first VoIP account. Your VoIP provider will supply you with
this data.

You can enter five additional VoIP accounts (VoIP phone numbers) via the Web configurator at a later
stage (page 133). Your phone (together with your fixed line number) can then be reached on up to
seven different phone numbers. You can assign the phone numbers to the individual handsets that
are registered with the base station as send and receive numbers (page 144).

Username:

Enter the user name and press

Authent. Name:

Enter the registration name and press

Authent. Password:

Enter password and press

Please note:

When making these entries, please remember the VoIP user data is case sensitive. When you enter
text, the first letter is capitalised by default. If necessary, press and hold the # key to switch
between upper and lower case and numbers.

§OK§ if this is required by your provider.

§OK§.

§OK§.

20

First steps

Making settings for VoIP telephony

If you have made all the required entries, the message "Connection data complete" will appear
on the display.

Then the Gigaset.net assistant is started.

Entering your name in the Gigaset.net directory

With Gigaset.net you can call other Gigaset.net users directly over the Internet free of
charge, without setting up an account with a VoIP provider and without making any further
settings. You can find Gigaset.net subscribers by carrying out a name search in the
Gigaset.net directory (page 42).

The following appears in the handset's display:

Connection Assist.

Start assistant

for Gigaset.net?

No Yes

§Yes§ Press the display key.

Enter your Gigaset.net name:

Enter the name that you would like to be listed under in the Gigaset.net direc-

tory and press
A connection to the Gigaset.net server is established.
If there is already an entry under this name, you will receive a message to this effect and

you will be asked to enter a name again.
If an entry in the Gigaset.net directory is successful, the message "Your user name is success-

fully added to Gigaset.net!" is displayed briefly.

§OK§. The name may contain up to 25 characters.

If the attempt to create the entry fails (e.g. because the phone is not connected to the Internet), a
message to this effect is displayed briefly (see page 23). You can then create the entry later via the
Gigaset.net directory (see page 44).

21

First steps

Making settings for VoIP telephony

Completing the VoIP settings

After the entries have been completed, the handset reverts to idle status.
If all the settings are correct and if the phone can establish a connection to the VoIP server,

then the internal name of the handset will be displayed (example):

ÐÃ V

INT 1

INT SMS

You can now use your phone to make calls via the fixed line network and the Internet.
Callers can reach you on your fixed line number and your VoIP number.

Please note:

– To ensure that you can always be reached via the Internet, the router must be permanently con-

nected to the Internet.

– If you try to make a call via a VoIP connection that is not configured correctly, the following VoIP

status message will appear on the display: IP configuration error: xxx or VoIP config.error: xxx (xxx =
VoIP status code). The various status codes and their respective meanings can be found on
page 167.

No connection to the Internet/VoIP server

If one of the following messages is displayed instead of the internal name after the con­nection assistant is closed, errors have occurred:

u Server not accessible!
u Provider registration failed!

Below you will find possible causes and measures you can take.

22

First steps

Making settings for VoIP telephony

Server not accessible!

The phone has no connection to the Internet.

¤ Check the cable connection between the base station and the router (the LED on the

base station must light up) and the connection between the router and the Internet con­nection.

¤ Check whether the phone is connected to the LAN.

– It may not have been possible to dynamically assign an IP address to the phone
or
– You have assigned a static IP address to the phone that has either already been

assigned to another LAN subscriber or does not belong to the router's address block.

¤ Press the paging key on the base station. The IP address appears on the handset dis-

play.

¤ Press the talk key on the handset to end paging call.
¤ Start the Web configurator with the IP address.
¤ If no connection can be established, change the settings on the router (activate DHCP

server) or the phone's IP address.

Provider registration failed!

u Your personal data for registering with the VoIP provider may have been entered incom-

pletely or incorrectly.

¤ Check your entries for Username, Authent. Name and Authent. Password. In particular,

check your use of upper and lower case.
To do this, open the following menu on your handset:

¢ Ð Settings ¢ Telephony ¢ VoIP (Enter system PIN) ¢ Provider Registr.

v
(see page 120)

u The server address for the VoIP server has not yet been entered, or has been entered

incorrectly.

¤ Start the Web configurator.
¤ Open the following Web page: Settings ¢ Telephony ¢Connections.
¤ Click the Edit button next to the first VoIP connection.
¤ Edit the server address where necessary.

Please note:

If port forwarding is activated on your router for the ports that have been registered as the SIP port
(Standard 5060) and the RTP port (Standard 5004), it is advisable to deactivate DHCP and assign the
phone a static IP address (otherwise you may not be able to hear the other party during VoIP calls):
– Assign IP address via the handset menu:

v

£ Ð Settings £Base £ Local Network

Or
– Assign IP address via the Web configurator:

¥ Open the following Web page: Settings £IP Configuration.
¥ Select IP address type.

Please note that the IP address and subnet mask depend on the router's address block.
You must also enter the standard gateway and DNS server. The IP address for the router is generally
entered here.

23

First steps

Belt clip and headset

Belt clip and headset

By using a belt clip and headset (optional) you can easily make your handset a constant
companion both inside the building and in its immediate vicinity.

Attaching the belt clip

The handset has notches at the top and on each side (level with the loudspeaker) for
attaching the belt clip.

¤ Press the belt clip onto the back of the handset so that the protrusions on the belt clip

engage with the notches.

Connection socket for headset

You can connect various headset types (with 2.5 mm jack connector), including HAMA
Plantronics M40, MX100 and MX150.

A compatibility list of tested headsets is available on the Internet at:
www.plantronics.com/productfinder

24

ECO DECT: Reducing the power consumption and transmission power of the base station

Belt clip and headset

ECO DECT: Reducing the power consumption and
transmission power of the base station

The base station of your phone is an ECO DECT base station, this means that:

u The base station uses less power because it is equipped with a power-saving mains

adaptor.

u The reduction of the handset's transmission power is dependent on the handset's prox-

imity to the base station.

u The base station can also be switched to eco mode. Eco mode reduces the transmission

power and power consumption of the base station. This can be set on your handset.

Activating/deactivating eco mode

Precondition: Repeater support must be deactivated.

v ¢ Ð Settings ¢Base ¢ Add. Features

Eco Mode Select and press §OK§ (=on).

Eco mode enables an additional reduction in the transmission power of the Gigaset C47H
handset. If, with eco mode activated, the transmission power of both the base station and
the handset is reduced, the ½ icon is shown in the top line of the display.

Please note:

– Activating eco mode reduces the range of the base station.
– Eco mode and repeater support cancel each other out, i.e. both functions cannot be used at the

same time.

‰

25

Menu trees

Phone menu

Menu trees

Phone menu

Open the main menu on your phone by right-clicking the control key when the handset is
in idle status: v.

There are two ways to select a function:

Using number combinations ("shortcut")

¤ Enter the number combination that is in front of the function in the menu tree.

Example: v 54 for "Set handset language".

Scrolling through the menus

¤ Scroll to the function with the control key q (press up or down) and press §OK§.

1 î Messaging

1-1 SMS An SMS mailbox (general or private) activated without

a PIN

1-1-1 New SMS

1-1-2 Incoming (0)

1-1-3 Outgoing (0)

An SMS mailbox activated with a PIN or 2-3 mailboxes

1-1-1 Mailbox 1-1-1-1 New SMS

1-1-1-2 Incoming (0)

1-1-1-3 Outgoing (0)

1-1-2
to
1-1-4

Mailbox 1
Mailbox 2
Mailbox 3

1-1-2-1
to
1-1-4-1

1-1-2-2
to
1-1-4-2

1-1-2-3
to
1-1-4-3

New SMS

Incoming (0)

Outgoing (0)

page 62

page 63

page 65

page 63

page 63

page 65

page 63

page 63

page 65

page 63

26

Menu trees

Phone menu

1-1-6 Settings 1-1-6-1 Service Centres

1-2 E-mail

1-3 Messenger 1-3-1 Buddies

1-3-2 User Status 1-3-2-1 Change Status

1-3-3 Messages

2 ê Sel. Services

2-1 VoIP 2-1-6 Call Divert

2-1-7 Call Waiting

2-2 Fixed Line 2-2-6 Call Divert

2-2-7 Call Waiting

3 ì Alarm Clock

4 í Add. Features

4-3 Room Monitor

1-1-6-2 SMS Mailboxes

1-1-6-3 Notify Number

1-1-6-4 Notify Type

1-3-2-2 Info

page 70

page 68

page 68

page 68

page 83

page 89

page 89

page 89

page 91

page 46

page 47

page 45

page 45

page 113

page 105

27

Menu trees

Phone menu

5 Ð Settings

5-1 Date/Time

5-2 Audio Settings 5-2-1 Handset Volume

5-2-2 Ringer Settings 5-2-2-1 Ext. Calls

page 13

page 111

5-2-2-2 Internal Calls

5-2-2-3 All

5-2-3 Advisory Tones

5-3 Display 5-3-1 Screen Picture

5-3-2 Colour Scheme

5-3-3 Contrast

5-3-4 Backlight

5-4 Handset 5-4-1 Language

5-4-2 Auto Answer

5-4-3 Register H/Set

5-4-4 Reset Handset

5-5 Base 5-5-1 Calls List Type 5-5-1-1 Missed Calls

5-5-1-2 All Calls

5-5-2 Music on hold

5-5-3 System PIN

5-5-4 Base Reset

5-5-5 Add. Features 5-5-5-1 Repeater Mode

5-5-5-4 Eco Mode

5-5-6 Local Network

5-5-8 Software Update

page 112

page 108

page 107

page 107

page 108

page 107

page 110

page 100

page 114

page 58

page 116

page 115

page 115

page 116

page 25

page 121

page 117

28

Menu trees

Phone menu

5-6 Voice Mail 5-6-1 Local AM

(only on C475 IP
base station)

5-6-2 Network AM(s) 5-6-2-1 Net AM: Fxd. line

5-6-3 Set Key 1 Local AM

5-6-1-1 Ans Machine

5-6-1-2 Call Screening

5-6-1-3 Announcements

5-6-1-4 Message Length

5-6-1-5 Record Quality

5-6-1-6 Ring Delay

page 80

page 79

page 75

page 79

page 80

page 79

page 96

5-6-2-2 Net AM: IP1

:

(dependent on the number of configured
VoIP phone numbers and receive numbers
on the handset)

5-6-2-7 Net AM: IP6

page 80

(only on C475 IP base station)

Net AM: Fxd. line

Net AM: IP1

page 97

page 97

:

(dependent on the number of configured
VoIP phone numbers and receive numbers
on the handset)

Net AM: IP6

page 97

5-7 Telephony 5-7-1 Default Line 5-7-1-1 VoIP

5-7-1-2 Fixed Line

5-7-2 Connection Assist.

5-7-6 Fixed Line 5-7-6-1 Dialling Mode

5-7-6-2 Recall

5-7-7 VoIP

Enter
system
PIN.

Show Stat. on HS

Select Provider

Provider Registr.

page 117

page 119

page 123

page 123

page 122

page 119

page 120

29

Menu trees

Web configurator menu

Web configurator menu

Home

Settings

Status

IP Configuration

Tel ephon y

Messaging

Services

Handsets

Miscellaneous

Device

Connections

Audio

Number Assignment

Call Forwarding

Dialling Plans

Network Mailbox

Advanced Settings

Messenger

E-Mail

page 125

page 131

page 133

page 141

page 144

page 146

page 149

page 151

page 146

page 152

page 154

page 154

page 156/
page 157

page 159 to
page 159

page 162

30

Making calls with VoIP and the fixed line network

Making an external call

Making calls with VoIP and the fixed line network

Making an external call

External calls are calls made via the public telephone network (fixed line network) or via
the Internet (VoIP). You generally decide which connection type you want to use for a spe­cific call when you dial the number.

Please note:

– You can conduct up to three separate external calls via your base station (using different hand-

sets): two calls via VoIP and one via the fixed line network.

– You can define dialling plans for certain numbers or area codes by determining the connection

and therefore the billing method to be used (cost control, see page 149) when these numbers are
dialled.

– Dialling with the directory (page 49), quick dial keys (page 109) or last number redial list

(page 56) saves repeated keying of phone numbers. You can modify or add to these numbers on
a call-to-call basis.

– If you use VoIP to make a call to the fixed line network, you may also have to dial the area code for

local calls (depending on the VoIP provider). You can avoid having to dial your own area code by
entering it into the configuration (page 148). Your area code is then added automatically when
you make local calls.

Use the talk key to select the type of connection and make the call

By briefly pressing or pressing and holding the call key c, you can determine the type of
connection for the call you want to make (fixed line network or VoIP).

Precondition: You enter the number without a line suffix (page 32) and have not defined
any dialling plans for this number.

~c Enter number (without suffix) and briefly press/press and hold the talk key.
A default connection is established on your phone (fixed line network or VoIP, page 117/

page 144).

¤ Briefly press the talk key c if you want to make a call via this default connection.
¤ Press and hold the talk key c if you want to make the call via the other connection

type.

If you have assigned a number of VoIP numbers to your phone, you can define which VoIP
number (VoIP account) is used for external calls from each specific handset (handset send
number, page 144).

Please note:

If you are using a GAP compatible handset other than the Gigaset handsets C47H, S67H, S68H,
SL37H, S45 and C45, every call will be made via the standard connection, even if you press and hold
the call key. If you want to use the non-default connection to make a call, enter a star (*) at the end
of the number.

31

Making calls with VoIP and the fixed line network

Making an external call

Selecting the connection type using display keys and making a call

Precondition: The display keys on your handset have been assigned §FixedLine§ and/or §IP§
(page 109).

§FixedLine§ / §IP§

Press the display key to select the connection type.

~s Enter the number or select from the directory.
c / d Press the talk or handsfree key.

The number will always be called via the selected connection type.

Please note:

If you have pressed the §IP§ before dialling and ...
– ... dialled the number with suffix #1 to #6, your call will be made via the VoIP account assigned to

the suffix. The number will not be dialled if the suffix is invalid (e.g. no VoIP connection assigned).

– ... dialled the number without a suffix or with the suffix #0, your call will be made via the hand-

set's VoIP send number.

Do not enter a suffix if you have pressed the display key §FixedLine§ prior to dialling. Otherwise the suf­fix will be dialled together with the number over the fixed line network. This may cause errors!

Select and dial a connection via your line suffix

You can configure up to six VoIP numbers on your phone in addition to the fixed line net­work number and the Gigaset.net number. A (line) suffix is assigned to each number (line)
of your phone:

u the fixed line number has the suffix #0
u VoIP numbers have the suffixes #1 to #6 (page 134)
u and the Gigaset.net number has the suffix #9

When dialling, you can use this line suffix to specify the connection via which you would
like to call or be charged.

~ Enter the number of the party you wish to call.
~ Add the suffix for the connection (your phone number) through which you

wish to make and pay for the call.
c Press the talk key.
The connection is always made via the line with the assigned suffix, regardless of whether

you press the call key c briefly or press and hold.
Example: If you enter the number 1234567890#1 and press the talk key c, the number

1234567890 will be dialled via the first VoIP connection in the configuration.

Please note:

If you specify a suffix for which no VoIP connection is configured in your base station, the VoIP status
code 0x33 will be displayed. The number will not be dialled.

32

Making calls with VoIP and the fixed line network

Ending a call

Entering an IP address

You can also dial an IP address instead of a phone number using VoIP.

¤ Press the star key * to separate the sections of the IP address

(e.g. 149*246*122*28).

¤ If necessary press the hash # key to attach the SIP port number of the person you are

calling to the IP address (e.g. 149*246*122*28#5060).

You cannot dial IP addresses using a line suffix.

Cancelling the dialling operation

You can cancel the dialling operation with the end call key a.

Dialling emergency numbers – defining dialling plans

You can use the Web configurator to block certain numbers or to define which of your
numbers (fixed line network, VoIP) should be used to call specific numbers (Dialling Plans,
see page 149).

If you enter a number that has a defined dialling plan, the call will be made via the line
defined in the dialling plan – regardless of whether the call key is pressed briefly or pressed
and held. Any automatic area code will not be prefixed to the number.

Emergency numbers

Dialling plans for emergency numbers (e.g. the local emergency service number) are fac­tory-set for certain countries. Emergency calls are then always made via the fixed line net­work.

You cannot delete or deactivate these dialling plans. However, you can change the connec­tion through which each emergency number should be called (e.g. if the phone is not con­nected to the fixed line network). You must make sure that the VoIP provider for the
selected connection supports emergency calls.

If your phone does not have default dialling plans for emergency calls, you should define
the rules yourself (page 149). Assign them to a connection that you know supports emer­gency calls. Emergency calls are always supported by fixed line networks.

Please note: If no rules are defined for emergency numbers and you have programmed an
automatic local area code (page 148), the code will be prefixed to emergency numbers as
soon as they are dialled via a VoIP connection.

Please note:

Emergency numbers cannot be dialled if the keypad lock is activated. Before dialling, press and hold
the hash key

#, to release the keypad lock.

Ending a call

a Press the end call key.

33

Making calls with VoIP and the fixed line network

Accepting a call

Accepting a call

The handset indicates an incoming call in three ways: by ringing, by a display on the screen
and by the flashing handsfree key d.

Please note:

Only calls to receive numbers that are assigned to your handset will be signalled (page 144).
Calls made to a number that is not assigned to a handset as a receive number will not be signalled on

any handset.

You can accept the call by:

¤ Pressing the talk key c.
¤ Pressing the handsfree key d.
¤ Gigaset C475 IP: Press the display key Ÿ to forward the call to the answer machine

(page 78).

If the handset is in the charging cradle and the Auto Answer function is activated
(page 110), the handset will take a call automatically when you lift it out of the cradle.

If the ringer tone is intrusive, press the
as it is displayed on the screen.

Please note:

You can reject VoIP calls by pressing the end call key a. The caller receives an appropriate message
(depending on the provider).

Pressing the end call key on an incoming call from the fixed line network will cancel the ringer tone
(same as §Silence§).

§Silence§ display key. You can accept the call so long

Calling Line Identification

When you receive a call from the Internet, the caller's number and/or the name they have
specified is displayed on the screen.

When you receive a call from the fixed line network, the caller's number is displayed on the
screen if the following conditions are met:

u Your fixed line network provider supports CLIP, CLI:

– CLI (Calling Line Identification): number of the caller is transmitted
– CLIP (Calling Line Identification Presentation): the caller's number is displayed.

u You have arranged CLIP with your network provider.
u The caller has arranged CLI with the network provider.

If the phone number is identified and the caller's number is saved in your handset's local
directory, the name will be displayed from the directory.

If the caller's number is not saved in the local directory the caller's surname and first name
will be displayed from the currently installed online directory. Precondition: You have act i-
vated this option (see Web configurator page 155).

34

Making calls with VoIP and the fixed line network

Calling Line Identification

Call display

You can use the display to determine whether the call is for your fixed line network number
or one of your VoIP numbers.

Calls to your fixed line number Calls to one of your VoIP numbers

Å

1234567890

for Fixed Line

Accept Silence

1 Ringer tone icon
2 Number or name of caller
3 Receive number: indicates which of your phone numbers the caller has dialled. Assign the name

when you are configuring the phone with the Web configurator (page 135/page 140). For calls
from Gigaset.net, for Gigaset.net is displayed.

Instead of §Accept§ you may see the icon Ÿ (forward call to integrated answer
machine, see page 78) above the left display key on the Gigaset C475 IP.

1

2

3

Å

IP: 1234567890

for Anna

Accept Silence

1

2

3

Adopting the name from the online directory

You can display the name under which the caller is saved in the online directory.
Preconditions:

u The provider of the online directory you have set for your telephone (page 155) sup-

ports this function.

u You have activated the "display caller name" function via the Web configurator

(page 155).

u The caller has authorised Calling Line Identification and has not suppressed the func-

tion.

u Your telephone is connected to the Internet.
u The caller's number is not saved in the handset's local directory.

Net Dir.

...e Magdalena Sand

for Anna

Accept Silence

1 Name of the currently active online directory from which the name was obtained
2 Name of the caller, possibly over a number of lines

The number is displayed if the caller's name is in neither the local directory nor the online directory.

1

2

35

Making calls with VoIP and the fixed line network

Calling Line Identification

Display when Calling Line Identification is withheld

The caller's name and/or number will not be displayed if the caller has suppressed Calling
Line Identification:

u VoIP: The caller has activated the "anonymous calling" function.
u Fixed line network: The caller has activated the "anonymous calling" function or has sup-

pressed Calling Line Identification from his fixed line network provider.

The following is displayed in place of the number:

u For calls to one of your VoIP numbers (example):

IP:Unavailable

Anonymous

for IP1

Accept Silence

u For calls to your fixed line network numbers:

– External, if no number is transmitted.
– Withheld, if the caller has withheld Calling Line Identification.
– Unavailable, if the caller has not arranged Calling Line Identification.

VoIP: Displaying the called party's phone number (COLP)

Preconditions:

u Your VoIP provider supports COLP (Connected Line Identification Presentation). You

may have to ask your provider to activate COLP (contact your VoIP provider for more
information).

u The called party has not activated COLR (Connected Line Identification Restriction).

For outgoing VoIP calls, the phone number of the connection on which the call is received
is displayed on the handset.

The displayed number may differ from the number you have dialled. Examples:

u The called party has activated call forwarding.
u The call is answered by another connection within a PABX system.

If there is an entry in the directory for this phone number, the corresponding name will be
displayed.

Please note:

– The number of the connection you have reached (or the assigned name) will also be displayed

instead of the called number during toggling, conference calls and consultation calls.

– When the phone number is copied to the directory (§Options§

number redial list, the dialled number (not the displayed number) is copied.

36

£ Copy to Directory) and the last

Making calls with VoIP and the fixed line network

Handsfree talking

Handsfree talking

In handsfree mode, instead of holding the handset to your ear you can put it down, for
example on the table in front of you. This allows others to participate in the call.

Activating/deactivating handsfree mode

Activating while dialling

~d Enter number and press briefly/press and hold the handsfree key to select the

connection type (page 31).

¤ You should inform your caller before you use the handsfree function so that they know

someone else is listening.

Switching between earpiece and handsfree mode

¤ Press the handsfree key d to activate/deactivate the handsfree function during a call

and when listening to the answer machine (Gigaset C475 IP).

If you wish to place the handset in the charging cradle during a call:

¤ Press and hold the handsfree key d while placing the handset in the charging cradle.
¤ If the handsfree key d does not light up, press the key again.

For how to adjust the loudspeaker volume, see page 110.

Muting the handset

You can deactivate the microphone in your handset during an external call. Your caller will
hear hold music, if activated (page 116).

Muting the handset

u Press the control key on the left to mute the handset.

Cancelling muting

” / a Press the display key or the end call key to cancel the muting.

37

Operating the handset

Activating/deactivating the handset

Operating the handset

Activating/deactivating the handset

a In idle status, press and hold the end call key.
You will hear the confirmation tone.

Activating/deactivating the keypad lock

# Press and hold the hash key.
You will hear the confirmation tone. The Ø icon appears in the display when the keypad

lock is activated.
The keypad lock deactivates automatically when you receive a call and activates again after

the call.

Please note:

The handset displays an advisory message if you press a key by accident while the keypad lock is on.
To deactivate the keypad lock, press and hold the hash key

Control key

#.

In this user guide, the side/position of the control key that you must press in the given oper­ating situation is shown in black (top, bottom, right, left). Example: t for "press up on the
control key".

The control key has a number of different functions:

When the handset is in idle status

s Press and release to open the handset directory.

Press and hold to open the list of available online directories.

v Open the main menu.
u Open the list of handsets.
t Call up the menu for setting the handset's call volume (page 110), ringer tones

(page 111) and advisory tones (page 112).

In input fields

You can use the control key to move the cursor up t, down s, right v or left u.

38

Operating the handset

Display keys

In lists and menus

t / s Scroll up/down line by line.
v Open the submenu.
u Go back one menu level or cancel.

During an external call

s Press and release to open the handset directory.

Press and hold to open the Gigaset.net directory.

u Initiate an internal consultation call.
t Adjust the loudspeaker volume for earpiece and handsfree mode.

Display keys

The current display functions are shown in the bottom display line in reversed highlights.
The function of the display keys changes depending on the particular operating situation.

Example:

INT SMS

1 Current display key functions are shown in the bottom display line.
2 Display keys

The most important display icons are:

§Options§ Open a situation-dependent menu (context menu).

W Delete key: deletes one character at a time from right to left.
Î Go back one menu level or cancel operation.
ΠFetch e-mail address from the directory.
Ó Copy number into directory.
Ÿ Forward external call to the answer machine (Gigaset C475 IP).

1

2

Reverting to idle status

You can revert to idle status from anywhere in the menu as follows:

¤ Press and hold the end call key a.

Or:

¤ Do not press any key: after 2 minutes the display will automatically revert to idle status.

Changes that you have not confirmed or saved by pressing §OK§, §Yes§, §Save§, §Send§ or Save

§OK§ will be lost.

Entry

You can find an example of the display in idle status on page 1.

39

Operating the handset

Menu guidance

Menu guidance

Your telephone's functions are accessed using a menu that has a number of levels.

Main menu (first menu level)

¤ To open the main menu, press v with the handset in idle status.

The main menu functions are shown in the display as a list with colour icons.

Accessing a function

¤ Navigate to the function using the control key q/r. The name of the function is dis-

played in the display header. Press the display key

Or:

§OK§.

¤ Enter the number that is in front of the function in the menu tree (page 26) (shortcut).

The corresponding submenu (the next menu level) is opened.

Submenus

The functions in the submenus are displayed as lists.
To access a function:

¤ Scroll to the function with the control key q and press §OK§.

Or:

¤ Enter the number combination that is in front of the function in the menu tree

(page 26) (shortcut).

Briefly press the end call key a once to retur n to the previous menu leve l/can cel the ope r-
ation.

Correcting incorrect entries

You can correct incorrect characters in the text by navigating to the incorrect entry using
the control key. You can then:

u Press X to delete the character to the left of the cursor.
u Insert a new character to the left of the cursor.
u Overwrite the flashing character when entering time and date, IP addresses etc.

You will find examples of icons used, menu entries and multiple line input in the appendix
to this user guide, page 174.

40

VoIP telephony via Gigaset.net

Correcting incorrect entries

VoIP telephony via Gigaset.net

You can use Gigaset.net to make free phone calls via the Internet directly to other
Gigaset.net users, without having to set up an account with a VoIP provider or make any
further settings. You simply have to connect your phone to the power supply and the Inter­net connection and, if necessary, enter yourself in the Gigaset.net online directory under a
name of your choice (page 21/page 44).

Gigaset net is a VoIP service provided by Siemens Home and Office Communication
Devices GmbH und Co KG, which is available to all users with a Gigaset VoIP device.

You can call other subscribers to Gigaset.net free of charge, i.e. there are no telephone
charges other than the costs for your Internet connection. Connections to/from other net­works are not possible.

Every Gigaset VoIP device is assigned a Gigaset.net phone number by default (page 170).
All registered subscribers are included in the Gigaset.net directory, which you are able to

access.
You can use an echo service provided by the telephone number on the Gigaset.net Web

page to test your VoIP connection.

u 12341#9 (English)

After an announcement, the echo service sends back the voice data you have received
immediately in the form of an echo.

Exclusion of liability

Gigaset.net is a voluntary service provided by Siemens Home and Office Communication GmbH & Co
KG with no liability or guarantee for the availability of the network. This service can be terminated at
any time with a notice period of three months.

Please note:

If you do not use your Gigaset.net connection for six weeks, it is automatically deactivated. You can­not be reached for calls from Gigaset.net.

The connection is reactivated:
– as soon as you start a search in the Gigaset.net directory or
– make a call via Gigaset.net (dial a number with #9 at the end) or
– activate the connection via the Web configurator (page 140).

41

VoIP telephony via Gigaset.net

Search for subscribers in the Gigaset.net directory

Search for subscribers in the Gigaset.net directory

Your handset is in idle status.

s Press and hold.
q If necessary, select Gigaset.net from the list of available online directories and

§OK§.

press
Or:

¤ Open the directory with the s button.
¤ Select the Gigaset.net directory entry and press the talk key c. A connection to the

Gigaset.net directory is established.

Please note:

–The Gigaset.net directory entry is transferred to a handset when it is registered with the base sta-

tion. Provided the handset can send and receive directory entries.
– Calls to the Gigaset.net directory are always free of charge.
– You can also open the Gigaset.net directory by dialling 1188#9 (phone number of the Gigaset.net

directory) and pressing the talk key c.

If no connection can be made to the Gigaset.net directory, an error message will be sent
and the handset will go into idle status.

Once the connection has been established, you will be asked to enter a name that you
want to search for.

Nickname search:

Enter the name or part of a name (max. 25 characters).

§Options§ Press the display key.

Start search

Select and press

If the search has been successful, a hit list will be displayed of all the names that begin with
the specified character string.

Example:

§OK§.

Gigaset.net 3/50

Saal, Franz

Sailor, Ben

Sand, Anna

Sand, Marie Elisabe...

View Options

1. 3/50: Entry number/number of hits

2. Name of an entry, possibly abbreviated

You can scroll through the hit list with q.

42

1

2

VoIP telephony via Gigaset.net

Search for subscribers in the Gigaset.net directory

If it has not been possible to find a matching entry, a corresponding message is displayed.
You have the following options:

¤ Press the display key §New§ to start a new search.

Or

¤ Press the display key §Change§ to change the search criteria. The previously entered name

is copied and can be edited.

If there are too many matching entries in the Gigaset.net directory, the message Too many

entries found! is displayed instead of a hit list.

¤ Press the display key §Refine§ to start a refined search. The previously entered name is cop-

ied and can be edited/expanded.

Calling subscribers

qc Select the subscriber from the hit list and press the talk key.

Viewing the subscriber's number

q Select the subscriber from the hit list.

§View§ Press the display key.

The display shows the Gigaset.net number and the subscriber's name, whereby the name
may appear over a number of lines.

Please note:

– Connections to Gigaset.net are always established via the Internet irrespective of which default

connection is set on your phone. Pressing and holding c or pressing it briefly and a "*" at the

end of the number have no effect.
– You can open the Gigaset.net directory and establish connections, even if you have not entered

yourself in the Gigaset.net directory.

Using other functions

Precondition: The hit list is displayed.

q (select entry) ¢ §Options§
The following functions can be selected with q:

Add to directory

Copy the number to the handset directory. The number and name (where appropriate
abbreviated, max. 16 characters) are copied to the directory.

¤ Edit and save entry where appropriate (page 50).

The hit list is displayed again.

New search

Start a search with a new name (page 42).

Own details

See "Entering, editing and deleting own entry" on page 44.

Please note:

If you select a Gigaset.net number from the local directory, the connection is automatically estab­lished via the Gigaset.net (Internet).

43

VoIP telephony via Gigaset.net

Entering, editing and deleting own entry

Entering, editing and deleting own entry

You have the following options:

u Edit the name of your entry in the Gigaset.net directory
u Delete your entry from the Gigaset.net directory
u If you did not enter a name when using the phone for the first time (page 21), specify

a name and enter yourself in the directory.

Viewing own entry

You are connected to the Gigaset.net directory:

¤ Select §Options§ ¢ Own details and press §OK§.

Your Gigaset.net number and, where applicable, your currently entered name are dis­played.

Entering/editing a name

§Edit§ Press the display key.

~ Edit name or enter new name (max. 25 characters) and press §OK§.

You can delete the name with X.

If there is not yet an entry with this name in the Gigaset.net directory, the name is saved.
A message to this effect is displayed. The handset switches to idle status.

If there is already an entry with this name, or the entered name contains impermissible
characters, you will be requested to enter a different name.

Please note:

If you delete the name, your entry will be deleted from the directory. You are no longer "visible" to
other Gigaset.net subscribers. However, you can still be reached via your Gigaset.net number. For
information on how to display the number, see page 170.

Calling a Gigaset.net subscriber

You can call a Gigaset.net subscriber directly via the Gigaset.net directory (see above) or
via their Gigaset.net number:

~ /s Enter the Gigaset.net number (including the #9) or select from the handset

directory.

c Press the talk key.
Every number ending with #9 is dialled via Gigaset.net.

44

Network services

Further network services for fixed line networks

Network services

Network services are functions made available by your fixed line network or VoIP provider.

Further network services for fixed line networks

The following network services can only be used for making calls via the fixed line network.
You will need to request them from your fixed line network provider.

¤ If you require assistance, please contact your network provider.

Settings for all calls

If you have completed one of the following procedures, a code is sent.

¤ After confirmation from the telephone network, press the end call key a.

You can set the following features:

General call forwarding

v ¢ ê Sel. Services ¢ Fixed Line ¢ Call Divert

¤ Change multiple line input:

When:

Select All Calls.

Call No.:

Press the display key

§Save§. You can enter a fixed line, VoIP or mobile number.

press

Status:

Activate/deactivate call forwarding.

¤ Press the display key §Send§.
¤ Press the end call key a after the announcement from the telephone network.

§Edit§. Enter the number to which the call is to be forwarded, and

Activating/deactivating call waiting

If call waiting is activated, a caller on the fixed line network will hear the ringing tone if you
are already conducting a phone conversation using your fixed line connection. This call is
announced acoustically and visually on your handset screen.

Calls on the VoIP connection are not shown as call waiting. They are signalled on other reg­istered handsets. If no other handset is available, the caller will hear the busy tone.

¢ ê Sel. Services ¢ Fixed Line ¢ Call Waiting

v

Status: Activate/deactivate.

¤ Press the display key §Send§.
¤ Press the end call key a after the announcement from the telephone network.

Please note:

The setting does not affect the procedure for call waiting on the VoIP connection. For how to activate/
deactivate call waiting for the VoIP connection, see page 47.

45

Network services

Further network services for VoIP

Functions during a call

Consultation call

During a call:

§Ext.Call§ Press the display key.

~ Enter a number or copy it from the directory and press §OK§.
The number will be dialled via the fixed line connection.

Please note:

After a few seconds, the number selected for a consultation call is saved in the last number redial list.

u Conference call:

– Call both participants: press the display key
– End call with both participants: press the end call key a.

§Conf.§.

Further network services for VoIP

You can use the following network services to make calls via the VoIP connection.

Settings for all calls

General call forwarding

Precondition: The VoIP provider supports call forwarding.

v ¢ ê Sel. Services ¢ Vo IP ¢Call Divert

The display shows a list of configured and activated VoIP phone numbers and the
Gigaset.net number of your telephone. Numbers for which call forwarding is activated are
marked with .

‰

¤ Select the phone number for which you want to activate or deactivate call forwarding,

and press

§OK§.

¤ Change multiple line input:

When:

Select All Calls / No Answer / When Busy.

Call No.:

Press the display key

§Save§.

press
You can state a fixed line network, VoIP or mobile number for forwarding calls from a

VoIP number.
You must state another Gigaset.net number for call forwarding from your Gigaset.net

number.

Status:

Activate/deactivate call forwarding.

§Edit§. Enter the number to which the call is to be forwarded, and

¤ Press the display key §Save§.

46

Network services

Further network services for VoIP

Please note that call forwarding from your VoIP number may incur additional costs. Please consult
your VoIP provider.

Activating/deactivating call waiting

Precondition: Your phone will permit two parallel VoIP connections (s. Allow 1 VoIP call only
on page 141).

If cal l wait ing is act ivated, a caller on one of your VoIP conne ction s will hear the ri nger tone
if you are already on a call using this VoIP connection. This call is announced acoustically
and visually on your handset screen.

Calls on the fixed line connection are not signalled as call waiting. They are signalled on
other registered handsets to which the fixed line number has been allocated as a receive
number. If no other handset is available, the caller will hear the busy tone.

Accepting/rejecting a waiting call, see page 48.

¢ ê Sel. Services ¢ Vo IP ¢Call Waiting

v

Status: Activate/deactivate.

¤ Press the display key §Save§.

Please note:

The setting applies to all VoIP phone numbers. It does not affect the procedure for call waiting on the
fixed line connection. For how to activate/deactivate call waiting for the fixed line connection, see
page 45.

Functions during a call

Precondition: Your phone will permit two parallel VoIP connections (s. Allow 1 VoIP call only
on page 141).

Consultation call

During a call:

§Ext.Call§ Press the display key.

~c Enter the number or copy from the directory and press and release/press and

hold c.

The number must be dialled via VoIP.

.

Please note:

After a few seconds, the number selected for a consultation call is saved in the last number redial list.

If the participant answers, you have the following options:

u Tog glin g:

¤ Use q to toggle between the participants.
¤ End call with active participant: §Options§ End Active Call.

u Conference call:

¤ Call both participants: press the display key §Conf.§.
¤ End the conference call (toggling): press display key §EndConf§.
¤ End call with both participants: press the end call key a.

47

Network services

Further network services for VoIP

u Forwarding (provider dependent):

Precondition: You are toggling calls and you phoned the currently active participant
yourself.

¤ To connect the two external participants: §Options§ Call Transfer

If call forwarding was successful, a message will appear to this effect. The handset will
then switch to idle.

Accepting a waiting call

Precondition: Call waiting is activated (page 47).

§Accept§ Press the display key.

You have the option of toggling or holding a conference call.

Please note:

– If the first call was an internal call, the internal connection is ended.
– An internal call waiting is shown on the display. You can neither accept the internal call nor reject

it.

48

Using the directory and lists

Directory/call-by-call list

Using the directory and lists

The options are:

u Directory
u Call-by-call list
u If applicable, online directories
u Last number redial list
u E-mail, SMS and messenger list
u Calls list
u Answer machine list (for Gigaset C475 IP)

You can store a maximum of 250 entries in the directory and call-by-call list (the actual
number depends on the size of the individual entries).

You create the directory and call-by-call list for your own individual handset. However, you
can send the lists or individual entries to other handsets (page 52).

Directory/call-by-call list

Please note:

For quick access to a number from the directory or the call-by-call list (quick dial), you can assign the
number to a key (page 52).

Directory

In the directory you can store numbers and corresponding names.

¤ With the handset in idle status, open the directory by pressing the s key.

Length of entries

Number: max. 32 digits
Name: max. 16 characters

Please note:

Some VoIP providers do not support local calls for calls to the fixed line network. In this case, always
enter the fixed line number with the area code in your directory. Alternatively, you can also use the
Web configurator to define an area code, which is automatically prefixed to all numbers that are
dialled via VoIP without an area code (page 148).

Call-by-call list

The call-by-call list is used to store access codes for network providers (called "call-by-call
numbers"), that can be put ahead of the numbers when dialling via the fixed line network.

¤ Open the call-by-call list in idle status by pressing the C key.

Length of entries

Number: max. 32 digits
Name: max. 16 characters

49

Using the directory and lists

Directory/call-by-call list

Storing a number in the directory

s ¢ New Entry

¤ Change multiple line input:

Number

Enter the number.

Name

Enter name.

Quick Dial:

Select number key for quick dial.

¤ Save the changes.

Please note:

– To find out how to enter IP addresses, turn to page 33.
– If you want to dial a certain number using the same line connection each time, you can add the

relevant line suffix to the number in question (page 32).
– If you add a star (*) at the end of the number, the number will be dialled via the non-standard

connection (page 117), even if you press and release the c talk key. On condition that no dial-

ling plan has been defined for the number (page 149).
– You can use the Web configurator to save the directory to a file on your PC, where it can be edited

and then sent back to the handset (page 157). Or you can transfer Outlook contacts from the PC

to the handset's directory.

Storing a number in the call-by-call list

C ¢ New Entry

¤ Change multiple line input:

Number:

Enter the number.

Name:

Enter name.

Order of directory entries

The directory entries are usually sorted in alphabetical order. Spaces and digits take first
priority. The sort order is as follows:

1. Space

2. Digits (0–9)

3. Letters (alphabetical)

4. Other characters
To get round the alphabetical order of the entries, insert a space or a digit in front of the

name. These entries will then move to the beginning of the directory. Names that you have
prefixed with a star will move to the end of the directory.

50

Using the directory and lists

Directory/call-by-call list

Selecting entries in the directory and call-by-call list

s / C Open the directory or call-by-call list.
You have the following options:

u Use q to scroll to the entry until the required name is selected.
u Enter the first character of the name, or scroll to the entry using s if required.

Dialling with the directory/call-by-call list

s / C ¢ q (Select entry; page 51)
c Briefly press/press and hold the talk key. The number is dialled using the

selected connection type (page 31).

Please note:

You can only dial IP addresses via VoIP.

Managing directory/call-by-call list entries

s / C ¢ q (Select entry; page 51)

Viewing entries

§View§ Press the display key. The entry is displayed.

Back with

§OK§.

Editing entries

§View§ §Edit§ Press the display keys one after the other.

¤ Carry out changes and save.

Using other functions

s / C ¢ q (Select entry; page 51)

§Options§ Open menu.

The following functions can be selected with q:

Display Number

Change or add to a saved number and then dial it (press talk key c) or save it as a new
entry; to do so, press Ó after the number is displayed.

Edit Entry

Edit selected entry.

Delete Entry

Delete selected entry.

VIP Entry (directory only)

Mark a directory entry as a VIP (Very Important Person) and assign a specific ringer tone
to it. You can then recognise VIP calls from the ringer tone.

Precondition: Calling Line Identification (page 34).

Copy Entry

Send a single entry to a handset (page 52).

51

Using the directory and lists

Directory/call-by-call list

Delete List

Delete all entries in the directory or in the call-by-call list.

Copy List

Send complete list to a handset (page 52).

Available Memory

Display the available entries in the directory and call-by-call list.

Using quick dial keys

How to assign phone numbers to the keypad on your handset is described on page 50.

¤ Press and hold the required quick dial key.

If there is a valid line suffix at the end of the number in the directory (e.g.: #1), the number
will be dialled via the line belonging to the suffix (page 134).

A number with a hash key (#) only at the end will be dialled via the default connection.
A number with a star (*) at the end will be dialled via the non-default connection

(page 117).
If no suffix is entered, the number will be dialled via the default connection. Exception: A

dialling plan has been defined for the number (page 149).

Sending the directory/call-by-call list to another handset

Preconditions:

u The sending and receiving handsets must both be registered to the same base station.
u The other handset can send and receive directory entries.

s / C ¢ q (Select entry; page 51) ¢§Options§ ¢ Copy Entry / Copy List
s Select the internal number of the receiving handset and press §OK§.

A successful transfer is confirmed by a message and confirmation tone on the receiving
handset.

You can transfer several individual entries one after the other by responding

Copy next entry? prompt.

§Yes§ to the

Please note:

u Entries with identical numbers are not overwritten in the receiver handset.
u The transfer is cancelled if the phone rings or if the memory of the receiving handset is

full.

52

Using the directory and lists

Using online directories

Copying a displayed number to the directory

You can copy numbers to the directory that are displayed in a list, e.g. the calls list or the
last number redial list, in an SMS or during a call.

A number is displayed:

§Options§ ¢ Copy to Directory

Or:

Ó Press the display key.

¤ Complete entry, see page 50.

Gigaset C475 IP: The message playback is interrupted during the number transfer from the
answer machine list.

Copying a number from the directory

In many operating situations you can open the directory to copy a number, for example.
Your handset need not be in idle status.

¤ Depending on the operating situation, open the directory with s or Ò or §Options§

Directory.

q Select an entry (page 51).

Using online directories

You can use online directories (= online directories and classified directories, e.g. "Yellow
Pages") depending on your provider.

You can define which online directories you wish to use via the Web configurator
(page 155).

Exclusion of liability

Siemens Home and Office Communication GmbH & Co KG assumes no guarantee or liability for the
availability of this service. The service may be discontinued at any time.

Opening an online directory/classified directory

Precondition: The handset is idle and a VoIP connection is available.

s Press and hold. This opens the list of online directories. Provider-specific names

appear in he display.

q Select directory (online directory or classified directory) from the list and press

§OK§.

Or:
You can find the Net Directory, Yellow Pages entries for online directories in the local directo-

ries of a registered handset. You can use these entries to access the online directories
assigned to your handset (page 155).

¤ Open the directory with the s button.
¤ Select the Net Directory entry for the online directory or the Yellow Pages entry for the

classified directory and press the talk key c.

53

Using the directory and lists

Using online directories

This establishes a connection to the online directory or the classified directory.

Please note:

–The directory entries Net Directory / Yellow Pages are transferred to the handset when it is registered

with the base station (page 100). Precondition: The handset can send and receive directory

entries.
– You can also establish a connection to the online directory as follows:

¥ When the handset is idle, dial 1#91 and then press the talk key c.

¥ To establish a connection to the classified directory, dial 2#91.

¥ To establish a connection to the Gigaset.net directory, dial 1188#9.

Calls to the online directory are always free of charge.

Searching for an entry

Precondition: You have opened the online telephone/classified directory.

¤ Making a multi-line entry:

Surname: (Online directory) /
Category/Name: (Classified directory)

Enter the name, part of a name or the trade sector (max. 30 characters).

City: Enter the name of the town in which the subscriber you are searching for lives.
Number: Enter the number (max. 30 characters).

¤ Press the display key §Search§ to start the search.

You must make an entry in either Surname: or Category/Name: and in City: or in Number.
Searching by number is only possible if supported by the online directory you have
selected. Entering text see page 177.

A list of found towns will be displayed if the search returns more than one result:
q Select the town.

§View§ to display detailed information on the selected town.

Use
If no matching town is found: press
ria. The entries for Category/Name and City are adopted and can be changed.

§OK§ Press the display key to continue the search.

A corresponding message will appear on the display if no subscriber is found to match the
search criteria. You have the following options:

§Edit§ if you want to change the search crite-

¤ Press the display key §New§ to start a new search.

Or

¤ Press the display key §Edit§ to change the search criteria. The stated name and town are

adopted and can be changed.

No hits will be displayed if the list of hits is too large. A message to this effect is displayed.

¤ Press the display key §Refine§ to start a refined search (page 56).

Or

¤ Provider-dependent: You can view the list if the number of hits is shown on the display.

Press the display key

§View§.

54

Search result (hit list)

The search result is shown as a list on the display. Example:

Using the directory and lists

Using online directories

Net Directory 3/50

Sand, Marie Elisabe...

[phone]

Parkstraße 11

Berlin, Germany

View Options

1. 3/50: Consecutive number/total number of hits (only the consecutive number is displayed if the
total number of hits >99)

2. Four lines with subscriber's name, trade sector, telephone number and address (possibly
abridged)

You have the following options:

1

2

¤ You can scroll through the hit list with q.
¤ Press the display key §View§. Displays the unabridged details of the entry (name, trade sec-

tor where applicable, address, telephone numbers). You can scroll through the hit list
with q.

You have the following additional options via

Refine search

Refine search criteria and restrict list (page 56).

New search Start a new search.

Copy to Directory

Transfer the entry number to the handset's directory (page 53). The surname
is transferred to the name field of the directory.

§Options§:

Calling subscribers

Precondition: A hit list is displayed.

¤ Select the entry and press the talk key c.

This dials the number in the display if there is only one number.
A list of numbers appears if there is more than one number.

¤ Select the number with q and press the talk key c once again.

55

Using the directory and lists

Last number redial list

Start detailed search

You can use the search options available in the detailed search (first name and/or street) to
limit the number of hits returned by a previous search.

Precondition: A search result is displayed (hit list with multiple entries or a message indi­cating too many hits).

§Refine§ Press the display key.

Or

§Options§ ¢ Refine search

Select and press

The search criteria from the previous search are adopted and entered in the corresponding
fields.

Surname: (Online directory) /
Category/Name: (Classified directory)

If necessary, change name/trade sector or extend partial name.

City: If necessary, change the name of the town.
Street: If necessary, change the name of the street (max. 30 chars.).
First name: (only in the online directory)

If necessary, enter the first name (max. 30 characters).

§Search§ Start detailed search.

§OK§.

Last number redial list

The last number redial list contains the 20 numbers last dialled with the handset (max. 32
digits). If a number is in the directory or the call-by-call list, then the appropriate name will
be displayed.

Dialling from the last number redial list

c Press the key briefly.
q Select an entry.
c Briefly press/press and hold the talk key. The number is dialled using the

selected connection type (page 31).

When a name is displayed, you can display the corresponding phone number by pressing
the display key

§View§.

Managing entries in the last number redial list

c Press the key briefly.
q Select an entry.

§Options§ Open menu.

The following functions can be selected with q:

Display Number

(as in the directory, page 51)

56

Using the directory and lists

Opening lists with the message key

Copy to Directory

Copying a displayed number to the directory (page 53).

Delete Entry

Delete selected entry.

Delete List

Delete complete list.

Opening lists with the message key

You can use the message key f to open the following lists:

u Answer machine list (Gigaset C475 IP only)
u Network mailbox, see page 98

A separate list is displayed for each network mailbox.
Precondition: Its number is saved in the base station, it is switched on (page 96/

page 151) and the corresponding VoIP/fixed line network number is assigned to the
handset as a receive number

u SMS list, see page 65

If several mailboxes are set up (page 68), several lists will be displayed, if required.

u Incoming e-mail list, see page 83

The list is only shown if new messages have arrived in the mailbox from the incoming
e-mail server.

u Calls list
u Messenger message list, see page 91

The list is only shown on the handset that is online.

An advisory tone sounds as soon as a new message arrives in a list. The f key flashes
(it goes off when the key is pressed). In idle status, the display shows an icon for the new
message:

Icon New message...

Ã
Á
À

... in answer machine list (Gigaset C475 IP) or to one of your network mailboxes

... in calls list

... in the SMS, messenger or e-mail list

The number of new entries is shown beneath the corresponding icon.

List selection

Pressing the f button will only display lists that contain messages and also the network

mailbox lists Net AM: ....

Lists with new messages are shown first and identified in bold. The number of messages
received are shown in brackets.

If a list contains no new messages, the number of old messages will be shown. Exception:
(0) is displayed for Net AM: ... network mailboxes.

57

Using the directory and lists

Opening lists with the message key

Example:

Messages & Calls

Calls List: (2)

Net AM: IP1 (4)

Net AM: Fxd. line (0)

Net AM: IP2 (0)

Ý OK

¤ Select a list with q and press §OK§.

Calls list

Precondition: Calling Line Identification (CLIP, page 34).
Depending on the type of list set, the calls list contains

u missed calls
u received calls (marked with )
u on the Gigaset C475 IP:

calls received by the integrated answer machine (marked with Ã)

The numbers of the last 30 calls are saved.
Multiple calls from the same number will be stored once in the list of missed calls (the latest

call). The number of calls from this number is shown in brackets after the entry.
Multiple calls from the same number are stored several times in the list of answered calls.

‰

Please note:

Only calls to the receive numbers assigned to your handset are stored in the calls list (page 144).
If no receive numbers are assigned, all calls will be stored in the calls list for all handsets.

Setting the calls list type

v ¢ Ð Settings ¢Base ¢ Calls List Type

Missed Calls / All Calls

Select and press

a Press and hold (idle status).
The calls list entries are retained when you change the list type.

58

‰

§OK§ (=on).

Opening lists with the message key

Entries in the calls list

New messages are displayed at the top.
Example of list entries:

All Calls

Susi Sorglos

15.01.08 12:20

Louise Miller

15.01.08 11:15

Delete Options

u List type in header: Missed Calls, All Calls
u Status of entry

Bold: new entry

u Number or name of caller

You can add the caller's number to the directory (page 53).

u Date and time of call (if set, page 13)
u Type of entry:

– accepted calls ( )
– missed calls
– calls recorded by the answer machine (Ã, Gigaset C475 IP only)

‰

Ã

‰

Using the directory and lists

Managing entries in the calls list

Pressing the display key §Delete§ deletes the marked entry.
After pressing the display key §Options§ you can select more functions with q:

Copy to Directory

Copying a displayed number to the directory.

Information

If a URI was received and stored for a VoIP call, this will be shown. The URI is dialled if
you press the talk key c. The URI is not entered on the last number redial list.

Delete List

Delete complete list.

When you quit the call history, all entries are set to the status "old", i.e. the next time you
call the list up they will no longer be shown in bold.

59

Using the directory and lists

Opening lists with the message key

Answer machine list (Gigaset C475 IP)

The answer machine list Ans M.: is only displayed on handsets that have at least one receive
number in common with the answer machine.

You can use the mailbox list to listen to the messages that are in the mailboxes.
The first new message received is displayed in the answer machine list. Playback starts

when the list is opened.
New messages are placed after old messages when they have been played back.
All messages are played back irrespective of the associated receive number.
Old messages are played back if the list does not contain any new messages.
How to manage messages in the answer machine list is described on page 76.

Select from caller list/answer machine list

f ¢ Calls List: (2) / Ans M.: (1)
q Select entry.
c Briefly press/press and hold the talk key. The number is dialled using the

selected connection type (page 31).

60

Making cost-effective calls

Opening lists with the message key

Making cost-effective calls

Using the Internet (VoIP) is the preferred cost-effective way of making calls.
You can also use your phone's cost control function for calls to fixed line or mobile phone

networks. Open accounts with various VoIP providers who offer favourable rates for calls
to other networks. In the phone configuration, define the best VoIP connections (account),
e.g. for specific regional, national and mobile network prefixes, to be used when calls are
made (Dialling Plans, page 149). Or define the VoIP connection to be used when dialling the
number (dialling with line suffix, page 32).

If you are using your fixed line network to make a call, choose a network provider that
offers particularly favourable rates (call-by-call). You can manage call-by-call numbers in
the call-by-call list

Linking call-by-call numbers with a number

You can prefix a network provider's number ("chaining") to numbers dialled via a fixed line
network

C Open call-by-call list.
s Select entry (call-by-call number).

§Options§ Press the display key.

Display Number

Select and press

~ / s Enter number or dial number from the directory (page 53).
c Briefly press/press and hold the talk key so that the number is dialled via the

fixed line network. Both numbers are dialled.

§OK§.

Please note:

You can define appropriate rules for Call-by-Call numbers (page 149) to enable the linked number to
be dialled via the fixed line network. Or you can attach the line suffix #0 (for the fixed line network)
to the numbers.

Displaying the call duration

The duration of each call appears in the display for calls made via a fixed line network and
VoIP

u during the conversation,
u until about three seconds after the call has ended if you do not replace the handset in

the charging cradle.

Please note:

The actual duration of the call can vary from that shown by a few seconds.

61

SMS (text messages)

SMS (text messages)

You can only send and receive SMS messages via the fixed line network.
When an SMS is sent, the base station automatically establishes a connection via the fixed

line network.
Your phone is supplied ready for sending SMS messages immediately.

Preconditions:

u Calling Line Identification is enabled for your fixed line network connection.
u Your network provider supports SMS in the fixed line network (information on this can

be obtained from your network provider).

u You are registered with your service provider to send and receive SMS.

SMS messages are exchanged between SMS centres operated by service providers. You
must enter the SMS centre through which you wish to send and receive SMS messages into
your phone. You can receive SMS messages from every SMS centre that is entered, pro­vided you have registered with your service provider.

Your SMS messages are sent via the Service Centr. that is entered as the active send serv-
ice centre. However, you can activate any other SMS centre as the active send service cen­tre to send a current message (page 70).

If no SMS service centre is entered, the SMS menu only contains the entry Settings. Enter
an SMS service centre (page 70).

Information on writing an SMS can be found in the appendix (page 177).

Rules

u An SMS can be up to 612 characters.
u For more than 160 characters, the SMS will be sent as a linked SMS (up to four SMS

messages each containing 152 or 153 characters, depending on the length of the link­ing information).

The following will be shown on the top right in the header when an SMS is being written
(example):

1

SMS 596(1)

1 Maximum number of characters you can still write or attach.
2 Number of SMS messages that need to be linked for the text written so far.

Please note that linking SMS messages usually incurs higher charges.

2

Please note:

u If your phone is connected to a PABX, see page 71.
u To receive SMS messages you must be registered with your service provider.

62

Writing/sending an SMS

Writing/sending an SMS

Writing an SMS

v ¢ î Messaging ¢ SMS

Mailbox 2 Select mailbox if necessary and press §OK§ (page 68).

~ Enter mailbox PIN if necessary and press §OK§.

New SMS Select and press §OK§.

~ Write an SMS.

Sending an SMS

c Press the talk key
or:

§Options§ Press the display key.

Send Select and press §OK§.

Then:

SMS Select and press §OK§.

s / C / ~

Select number with area code (even if you are in that area) from the directory
or call-by-call list, or enter number directly. For sending SMS to an SMS mail­box: add the mailbox ID to the end of the number.

§Send§ Press the display key.

The SMS will be sent as soon as your phone's fixed line connection is free.

SMS (text messages)

Please note:

– If you are interrupted by an external call while writing an SMS, the text is automatically saved in

the draft message list.

– If the memory is full, or if the SMS function on the base station is being used by another handset,

the operation is cancelled. An appropriate message appears in the display. Delete SMS messages
you no longer require or send the SMS later.

Draft message list

You can save an SMS in the draft message list and edit and send it later.

Saving an SMS in the draft message list

¤ Write an SMS (page 63).

§Options§ Press the display key.

Save Select and press §OK§.

Please note:

After saving, the SMS editor with your SMS will be displayed again. You can continue writing the text
and save it again. The SMS that was saved previously will be overwritten.

63

SMS (text messages)

Writing/sending an SMS

Opening the draft message list

v ¢ î Messaging ¢ SMS ¢ (mailbox, mailbox PIN)

Outgoing (3)

Select and press
brackets (e.g. (3)).

The first list entry is displayed, e.g.

1234567890

15.01.08 12:20

§OK§. The number of SMS messages in the list will be shown in

Reading or deleting SMS messages

¤ Open the draft message list and then:

q Select SMS.

§Read§ Press the display key. The entry will be displayed. Scroll line by line using q.

Or:

§Options§ Open menu.

Delete Entry Press §OK§. The selected SMS message is deleted.

You can use §Options§ ¢ Delete all to delete every SMS in the draft message list.

Writing/changing an SMS

¤ You are reading an SMS in the draft message list.

§Options§ Open menu.

You have the following options:

New SMS

Write a new SMS and then send (page 63) or save it.

Edit

Edit the text of the saved SMS and then send it (page 63).

Character Set

Text is shown in the selected character set.

Sending SMS messages to an e-mail address

If your service provider supports the "SMS to e-mail" feature, you can also send your SMS
messages to e-mail addresses.

The e-mail address must be at the beginning of the text. You must send the SMS to the e­mail service of your SMS send centre.

¢ î Messaging ¢ SMS ¢(mailbox, mailbox PIN) ¢ New SMS

v
~ Enter the e-mail address. End the entry with a space or colon (depending on

the service provider).

~ Enter the SMS text.

§Options§ Press the display key.

Send Select and press §OK§.

64

SMS (text messages)

Receiving an SMS

E-mail Select and press §OK§ If the number of the e-mail service is not entered

(page 70), enter the number of the e-mail service.

§Send§ Press the display key.

The SMS will be sent as soon as your phone's fixed line connection is free.

Sending SMS messages as a fax

You can also send an SMS to a fax machine.
Precondition: Your network provider supports this feature.

¤ Write an SMS (page 63).

§Options§ Press the display key.

Send Select and press §OK§.
Fax Select and press §OK§.

s / ~ Select the number from the directory or enter it manually. Enter the number

with area code (even if you are in the same area).

§Send§ Press the display key.

The SMS will be sent as soon as your phone's fixed line connection is free.

Receiving an SMS

All received SMS messages are saved in the incoming message list. Linked SMS messages
are displayed as one message. If this is too long (it consists of too many linked individual
SMS messages) or if it was not fully transmitted, it will be split into several individual SMS
messages.

Since an SMS remains in the list even after it has been read, you should regularly delete
SMS messages from the list.

The display tells you if the SMS memory is full.

¤ Delete SMS messages you no longer require (page 66).

Incoming message list

The incoming message list contains:

u All received SMS messages, starting with the most recent.
u SMS messages that could not be sent due to an error.

New SMS messages are signalled on all Gigaset C47H handsets by the À icon in the display,
the flashing message key f and an advisory tone.

65

SMS (text messages)

Receiving an SMS

Opening the incoming message list with the f key

f Press.
Select a mailbox if necessary and enter mailbox PIN.
The incoming message list is displayed as follows (example):

SMS: (2)

1 Bold: number of new entries

Regular: number of read entries

2 Name of mailbox, here: general mailbox

Open list with §OK§.

An entry in the list is displayed as in the following example:

1234567890

01.01.08 09:45

1 Number of the sender or name of the directory entry
2 SMS status:

Bold: new unread SMS messages
Regular: old read SMS messages

1
2

1

2

Opening the incoming message list via the SMS menu

v ¢ î Messaging ¢ SMS ¢(mailbox, mailbox PIN) ¢ Incoming (2)

Reading or deleting SMS messages

¤ Open the incoming message list.
¤ Continue as described in "Reading or deleting SMS messages", page 64.

After you have read a new SMS, it is given the status "Old" (it is no longer shown in bold).

Deleting the incoming message list

All new and old SMS messages in the list are deleted.

¤ Open the incoming message list.

§Options§ Open menu.

Delete all Select, press §OK§ and confirm with §Yes§. The list is cleared.

Replying to or forwarding SMS messages

¤ Read the SMS (page 66):

§Options§ Press the display key.

You have the following options:

Reply

Write and send a reply SMS directly (page 63).

Edit

Edit the text in the SMS and then send it (page 63).

66

SMS (text messages)

Notification by SMS

Forwarding an SMS

¤ You are reading an SMS (page 66):

§Options§ Press the display key.

Forward Select and press §OK§. For further information, see page 63.

Copying the number to the directory

Copying the sender's number

¤ Open the incoming message list and select entry (page 65).

§Options§ Press the display key. For further information, see page 53.

Please note:

– You can create a special directory for SMS messages within your main directory by putting a star

(*) before the names.

– An attached mailbox identifier is added to the directory. It must be deleted for 'normal calls'.

Dialling numbers from SMS texts/transferring to the directory

¤ Read the SMS (page 66) and scroll to the telephone number.

The digits are reverse-highlighted.
c Briefly press/press and hold the talk key to dial the number.
Or:

Ó Press the display key to transfer the number to the directory. For further infor-

mation, see page 53.

Please note:

– The + symbol is not transferred for international area codes.

¥ You should then enter '00' at the start of the number.

– If an SMS contains several numbers, the next number will be highlighted if you scroll down until

the first number disappears from the display.

If you wish to use the number to send an SMS:

¤ Save the number with the local area code (dialling code) in the directory.

Notification by SMS

You can be notified about missed calls or new answer machine messages (with the Gigaset
C475 IP) via SMS.

Precondition: For missed calls, the caller's number (CLI) must have been transmitted.
Notification is sent to your mobile phone or another phone with SMS functionality.
You only need to set the phone number to which notification should be sent (notification

number) and the notification type.

Please note that your network provider will usually charge for SMS notifications.

67

SMS (text messages)

SMS mailboxes

Saving the notification number

v ¢ î Messaging ¢ SMS ¢Settings ¢ Notify Number
~ Enter the number (including area code) to which the SMS is to be sent.

§Save§ Press the display key.

a Press and hold (idle status).

Warning:

Do not enter your own fixed line number for the notification of missed calls. This can lead to charge­able endless looping.

Setting the notification type

v ¢ î Messaging ¢ SMS ¢Settings ¢ Notify Type

¤ Change multiple line input if necessary:

Missed Calls:

Select On if you require SMS notification.

Ans Machine: (Gigaset C475 IP)

Select On if you require SMS notification.

¤ Save changes (page 176).

SMS mailboxes

The general mailbox is the default setting. Anyone can access this mailbox and it cannot
be protected by a PIN. You can additionally set up three personal mailboxes and protect
these with a PIN. Each mailbox is identified by a name and a "mailbox ID" (a kind of exten­sion number).

Please note:

u If you operate a number of devices (base stations) with SMS functionality on a single

phone line, then each SMS mailbox ID may only occur once. In this case you must also
change the preset ID of the general mailbox ("0").

u You can only use personal mailboxes if your service provider supports this function. You

can tell whether this is the case by the addition of a star (*) to the number of a (preset)
SMS centre.

u If you have forgotten your mailbox PIN, you can reset it by restoring the base station's

default settings. This will delete all SMS messages from all mailboxes.

Setting up and changing a personal mailbox

Setting up a personal mailbox

v ¢ î Messaging ¢ SMS ¢Settings ¢ SMS Mailboxes
s Select mailbox, e.g. Mailbox 2, and press §OK§.

¤ Change multiple line input:

On/Off:

Activate or deactivate mailbox.

68

SMS (text messages)

SMS mailboxes

ID:

Select mailbox ID (0–9). You can only select the available numbers.

Protection:

Activate/deactivate PIN protection.

PIN:

If necessary, enter 4-digit PIN.

¤ Save changes (page 176).

Active mailboxes are marked with in the mailbox list. They are shown in the SMS list and
can, if necessary, be displayed by pressing the message key f.

Deactivating a mailbox

‰

¤ Set On/Off: to Off. Confirm message with §Yes§ if necessary.

All SMS messages saved in this mailbox will be deleted.

Deactivating PIN protection

¤ Set Protection: to Off.

The mailbox PIN is reset to "0000".

Changing the name of a mailbox

v ¢ î Messaging ¢ SMS ¢Settings ¢ SMS Mailboxes ¢ s (Select mailbox)

§Edit§ Press the display key.

~ Enter new name.

§Save§ Press the display key.

a Press and hold (idle status).

Changing a mailbox's PIN and ID

v ¢ î Messaging ¢ SMS ¢Settings ¢ SMS Mailboxes ¢ s (Select mailbox)
~ Enter mailbox PIN if required and press §OK§.

¤ Set ID:, Protection: and PIN (page 68).

Sending an SMS to a personal mailbox

To s end an S MS to a pe rso nal mai lbox, th e se nde r mu st k now your ID and e nter it a fte r yo ur
number.

¤ You can send your SMS contact an SMS via your personal mailbox.

Your SMS contact will then receive your SMS number with current ID and can save it in their
directory. If the ID is invalid, the SMS will not be delivered.

69

SMS (text messages)

Setting SMS centres

Setting SMS centres

Entering/changing SMS centres

¤ You should find out about the services and special functions offered by your service pro-

vider before you make a new application and/or before you delete pre-configured call
numbers.

¢ î Messaging ¢ SMS ¢Settings ¢ Service Centres

v
s Select SMS centre (e.g. Service Centr. 1) and press §OK§.

¤ Change multiple line input:

Active Send:

Select Yes if SMS messages are to be sent via the SMS centre. For the SMS centres 2 to
4, the setting only applies to the next SMS.

SMS:

Press the display key
service provider supports personal mailboxes.

E-mail:

Press the display key

§Edit§. Enter the number of the SMS service and insert a star if your

§Edit§. Enter the number of the e-mail service.

¤ Save changes (page 176).

Please note:

Ask your service provider for details on how to enter service numbers if you wish to use personal mail­boxes (precondition: your service provider supports this function).

Sending an SMS through another SMS centre

¤ Activate the SMS centre (2 to 4) as the active send service centre.
¤ Send the SMS.

This setting only applies to the next SMS to be sent. Thereafter, the setting returns to

Service Centr. 1.

70

SMS (text messages)

SMS on a PABX

SMS on a PABX

u You can only receive an SMS when the Calling Line Identification is forwarded to the

extension of the PABX (CLIP). The CLIP evaluation of the phone number for the SMS cen­tre takes place in your Gigaset.

u If required, you must prefix the number for the SMS centre with the access code

(depending on your PABX).
If in doubt, test your PABX, e.g. by sending an SMS to your own number: once with and

once without the access code.

u When you send SMS messages, your sender number may be sent without your exten-

sion number. In this case the recipient cannot reply to you directly.

Sending and receiving SMS messages on ISDN PABXs is only possible via the MSN number
assigned to your base station.

Activating/deactivating SMS function

If you deactivate the SMS function, you cannot send or receive any SMS messages with
your phone.

The settings you have made for sending and receiving SMS messages (e.g. the call num­bers of the SMS centres) and the entries in the incoming and draft message lists are saved
even after you turn off your phone.

v Open menu.
55O2L

Enter the digits.

§OK§ Deactivate SMS function.

Q

Or:
 §OK§ Activate SMS function (default setting).

SMS troubleshooting

Error codes when sending

E0 Calling Line Identification permanently withheld (CLIR) or Calling Line Identification not activated.

FE Error occurred during SMS transfer.

FD Connection to SMS centre failed; see self-help.

71

SMS (text messages)

SMS troubleshooting

Self-help with errors

The following table lists error situations and possible causes and provides notes on trouble­shooting.

You cannot send messages.

1. You have not requested the CLIP service (Calling Line Identification Presentation).

¥ Ask your service provider to enable this service.

2. SMS transmission has been interrupted (e.g. by a call).

¥ Re-send the SMS.

3. Network provider does not support this feature.

4. No n umber or an inval id numbe r is en tere d for the SMS centre set as the active send service centre.

¥ Enter the number (page 70).

You receive an incomplete SMS.

1. Your phone's memory is full.

¥ Delete old SMS messages (page 66).

2. The service provider has not yet sent the rest of the SMS.

You have stopped receiving SMS messages.

1. You have changed the ID of your mailbox.

¥ Give your SMS contacts your new ID or undo the change (page 69).

2. You have not activated your mailbox.

¥ Activate your mailbox (page 69).

3. Call forwarding is activated with When: All Calls for a fixed line connection, and with All Calls for the
network mailbox.

¥ Change the call forwarding.

The SMS message is played back.

1. The "display call number" service is not activated.

¥ Ask your service provider to activate this function (chargeable).

2. Your mobile phone operator and your fixed line network SMS service provider have not agreed on
a co-operation.

¥ Obtain information from your fixed line network SMS service provider.

3. Your end device has been recorded by your SMS provider as having no fixed line network SMS func­tionality, i.e. you are no longer registered with the provider.

¥ Have the device (re-)registered to receive SMS messages.

Messages are only received during the day.

1. The terminal is recorded in your SMS provider's database as having no fixed line network SMS func­tionality, i.e. you are no longer registered with the provider.

¥ Obtain information from your fixed line network SMS service provider.
¥ Register the terminal (again) for SMS reception (see above).

72

Operating the base station answer machine

Operation via the handset

Operating the base station answer machine

You can operate the answer machine that is integrated in the base station via the handset
or via remote operation (other phone/mobile phone). You can record your own announce­ment message or advisory message via the handset.

Receive numbers

You can use your phone's Web configurator to set which of your phone numbers your
answer machine is to accept as soon as it is switched on (page 145). You can assign your
phone any amount of phone numbers as receive numbers (VoIP, fixed line network,
Gigaset.net).

All calls accepted by the answer machine are stored in sequence in the answer machine
independently of the receive number and displayed in the same answer machine list.

Any registered handset to which at least one receive number from the answer machine has
been assigned as a send or receive number can access the answer machine list (page 144).

After a new phone number is configured (a new VoIP account), it is first assigned to the
answer machine as a receive number.

Parallel calls

If a caller is connected to the answer machine and a second call for the answer machine
comes in on a different line (fixed line network or VoIP), the second caller hears the ringing
tone. The answer machine will answer the second call if:

u the connection with the first caller has ended and
u the set time period for the answer machine to answer a call (page 79) has expired.

Announce only/answer and record mode

You can use the answer machine in two different modes.

u In Ans. & Record mode, the caller hears the announcement and can then leave a mes-

sage.

u In Announce Only mode, the caller hears your announcement but cannot leave a mes-

sage.

Operation via the handset

The handset loudspeaker activates automatically if you receive an acoustic prompt or
message while operating. You can switch it off with the handsfree key d.

Activating/deactivating the answer machine

v ¢ Ð Settings ¢ Voice Mail ¢ Local AM ¢ Ans Machine (=on)

When the answer machine is activated, the remaining memory time is announced. If the
time has not yet been set (page 13), an appropriate announcement is made. The × icon
appears in the display.

The answer machine accepts calls for all the receive numbers assigned to it (page 145).

‰

73

Operating the base station answer machine

Operation via the handset

In answer and record mode

If the memory is full the answer machine automatically switches to announce only mode.

¤ Delete old messages.

The answer machine reverts automatically to answer and record mode.

Selecting announcement mode

You can choose between Ans. & Record and Announce Only.

v ¢ Ð Settings ¢ Voice Mail ¢ Local AM ¢ Announcements ¢ Set Ans. Mode ¢ Ans. &

Record / Announce Only (=on)

a Press and hold (idle status).
The selected mode is saved even after the answer machine is deactivated.
The selection process will be cancelled if the message memory is already full when you

change to Ans. & Record mode. You will be requested to delete old messages. The answer
machine stays in announce only mode Announce Only.

‰

¤ Delete old messages.

Only after messages have been deleted can you switch the answer machine to answer and
record mode.

Setting "Answer & Record" or "Announce Only" by toggling

You can use the Ans Mode Time setting to change over the announcement mode for a spe-
cific period.

Example: Ans. & Record mode is set. If you activate Ans Mode Time and set the time period

From: 18.00, Until: 08:00 the answer machine will switch to Announce Only mode every day

at 18:00 (if it is switched on). It will switch back to Ans. & Record mode at 08:00 the next
day.

¢ Ð Settings ¢ Voice Mail ¢ Local AM ¢ Announcements ¢Set Ans. Mode ¢ Ans

v

Mode Time (=on)

‰

¤ Change multiple line input:

From:

Enter hours/minutes for the start of the period in 4-digit format.

Until:

Enter hours/minutes for the end of the period in 4-digit format.

Activation:

Select On or Off.

¤ Save changes with §Save§.

If the messages memory is full and Activation: On has been selected, saving is interrupted
and you will receive an instruction to delete old messages.

¤ Delete old messages and repeat the setting.

As soon as you change the announcement mode (page 74), the Ans Mode Time function is
automatically deactivated. You may have to reactivate it if required.

If you do not enter a time for From: / Until:, Ans Mode Time will still be activated but the
machine will not switch to announcement mode.

74

Operating the base station answer machine

Operation via the handset

Recording a personal announcement/notification

Pre-recorded announcements are stored in your telephone for both announcement modes.
The pre-recorded announcements are used if there is no personal announcement for the
mode concerned.

¢ Ð Settings ¢ Voice Mail ¢ Local AM ¢ Announcements ¢ Record Announce / Record

v

Anc Only

§OK§ Press the display key to start the recording.

When the recording starts, the handset changes to handsfree mode. You hear the ready
tone (short tone).

¤ Now speak your announcement (at least 3 secs.).

Use a or ” to cancel recording and

The recording is cancelled if the answer machine memory is full.

§OK§ to restart the recording process.

¤ Delete old messages and repeat recording if required.

Stop recording:

§End§ Press the display key.

After recording, the announcement is played back for you to check.
You can re-record the announcement with §New§.
You can cancel the playback by pressing a or ”.

Please note:

u Recording ends automatically if the maximum recording time of 170 seconds is

exceeded or there is a break in speech for more than 2 seconds.

u If you cancel the recording, the previously recorded announcement will be deleted. The

pre-recorded announcement will be used again.

u The recording is cancelled if the answer machine memory is full.

¤ Delete old messages and repeat recording if required.

u If an external call is received during a recording for one of the handset's receive num-

bers, the recording is interrupted and the call is signalled on the handset.

Playing back announcements

v ¢ Ð Settings ¢Voice Mail ¢Local AM ¢ Announcements ¢ Play Announce / Play Anc

Only

If you have not recorded a personal announcement, the relevant pre-recorded announce­ment is played.

Record a new announcement while playing back the announcement:

§New§ Press the display key. For further information, page 75.

75

Operating the base station answer machine

Operation via the handset

Deleting announcements/announce only

v ¢ Ð Settings ¢ Voice Mail ¢ Local AM ¢ Announcements ¢ Del Announce / Del Anc

Only

§Yes§ Press the display key to confirm the prompt.

a Press and hold (idle status).
Once you have deleted your announcement, the relevant pre-recorded announcement will

be used again. You cannot delete the pre-recorded announcements.

Playing back messages

New messages that have not yet been heard are indicated by the à icon in the display and
by the f key flashing on the handset.

You can start to play back the messages in two ways:

u Open the answer machine list with the message key.
u If the answer machine is set for fast access (page 80): press and hold key .

Please note:

All messages are played back irrespective of their receive number.

Listening to messages via the answer machine list

Precondition: At least one of your handset's send/receive numbers matches the receive
number of a stored message.

The date and time of each message is logged in the answer machine list (provided it has
been set, page 13) and displayed during the playback. If Calling Line Identification is acti­vated, the caller's number is displayed. If the caller's number is saved in the directory, their
name is displayed.

f Press the message key.

Ans M.: Select and press

An announcement informs you if there are new or old messages.
If there are new messages, playback begins with the first new message. If the message has

been saved with the date and time, you will hear an appropriate announcement before
playback begins. All messages are played back irrespective of the receive number.

After the last new message you will hear the end tone and an announcement about how
much recording time remains.

You can listen to old messages if there are no more new messages. Begin playback as
described above.

§OK§.

Listening to messages via key 

Preconditions: The answer machine has been set to fast access (page 80). At least one of
your handset's send/receive numbers matches the receive number of a stored message
(page 145).

¤ Press and hold key .

The stored messages are now played back.

76

Operating the base station answer machine

Operation via the handset

Pausing and controlling playback

During message playback:

2 Pause playback. Press 2 again to resume.
t or 

Skip to the previous message.

s or 3

Skip to the next message.

2 x s Skip to next-but-one message.
If playback is interrupted for over a minute, the answer machine returns to idle status.

Marking a message as "new"

A previously played back "old" message is displayed as a "new" message again.
During message playback or pause:
* Press the star key.
Or:

§Options§ Open menu.

Mark as New

Select and press

Playback of the current message is cancelled. Playback of next message starts, if applicable.
The f key on the handset flashes.

§OK§.

Copying the phone number of a message to the directory

See "Copying a displayed number to the directory", page 53.

Deleting messages

You can either delete all old messages together or individually.

Deleting all old messages

During playback or pause:

§Options§ Press the display key.

Del All Old Msgs

Select and press

§Yes§ Press the display key to confirm the prompt.

All the old messages are deleted – regardless of the receive number.

Deleting individual old messages

During playback or pause:

§Delete§ / Q

Press the display key or Q key.

Please note:

You can delete a new message as soon as playback has started.

§OK§.

77

Operating the base station answer machine

Operation via the handset

Picking up a call from the answer machine

You can pick up a call while the answer machine is recording or is being operated via
remote operation:

§Accept§

c /

Press the talk or display key.
Recording stops and you can speak to the caller.
If 3 seconds of the call have already been recorded when you pick it up, the call will be dis-

played as a new message. The f key on the handset flashes.

Forwarding an external call to the answer machine

You can forward an incoming external call to the answer machine.
Preconditions: There is sufficient free memory space. One of your handset's send/receive

numbers matches a receive number of the answer machine.
An external call is signalled on the handset:

Ÿ Press the display key.

The answer machine starts immediately in recording mode and records the call. The set
time for the call acceptance (page 79) is ignored.

The display key Ÿ will not be displayed if the memory is full.

Activating/deactivating two-way recording

You can record an external call with the answer machine.
Precondition: You are conducting an external call. At least one of the handset's send/

receive numbers is assigned to the answer machine as a receive number (page 145).

¤ Inform the caller that the call is being recorded.

§Options§ Press the display key.

Two Wa y Reco rd

Select and press
The two-way recording is indicated on the display by an advisory text and is added to the

answer machine list as a new message.

§End§ Press the display key to stop the two-way recording.

The maximum recording time depends on the memory available on the answer machine.
If the memory is full, you will hear an end tone and the recording is aborted. The conver­sation recorded up to the end tone is then allocated to the answer machine list as a new
message.

§OK§.

Please note:

You can activate two-way recording for conference calls and toggling when making calls via a fixed
line network.

78

Operating the base station answer machine

Activating/deactivating call screening

Activating/deactivating call screening

During recording of a message you can screen a call via the handset loudspeaker.
Precondition: The number called is assigned to the handset as a receive number

(page 144).

Permanently activating/deactivating call screening

v ¢ Ð Settings ¢Voice Mail ¢Local AM

Call Screening

Select and press

a Press and hold (idle status).

‰

§OK§ (=on)

Deactivating call screening for the current recording

You can deactivate the Call Screening function for the current call during recording via the
handset.

a Briefly press the end call key.

Setting up the answer machine

The answer machine has already been preset at the factory. Make individual settings using
the handset.

Call acceptance/charge saving function for remote operation

You can set when you want the answer machine to accept a call.
The options are: 0 sec., after 10 sec., 18 sec. or 30 sec. and the cost-saving setting Automatic.
In Automatic mode, the following applies for call acceptance:

u If there are no new messages, the answer machine accepts a call after 18 seconds.
u If new messages are present, the answer machine accepts a call after 10 seconds.

When operating remotely you can tell after approx. 15 seconds that there are no new mes­sages (otherwise the answer machine would already have accepted your call). There will
be no call charges if you hang up now.

¢ Ð Settings ¢ Voice Mail ¢ Local AM ¢ Ring Delay

v
r Select 0 sec. / 10 sec. / 18 sec. / 30 sec. / Automatic.

§Save§ Press the display key.

a Press and hold (idle status).

Setting the recording time

You can set the maximum recording time of a message. You can choose between: 60 Sec,

120 Sec, 180 Sec or Maximum.

¢ Ð Settings ¢ Voice Mail ¢ Local AM ¢ Message Length

v

79

Operating the base station answer machine

Assigning the answer machine to key 1 for fast access

r Select the recording time.

§Save§ Press the display key.

Setting the recording quality

Set the quality you require for your recordings. The options are: Standard, High, Excellent.
If the quality is higher, the maximum recording time is reduced.

¢ Ð Settings ¢ Voice Mail ¢ Local AM ¢ Record Quality

v
r Select the recording quality.

§Save§ Press the display key.

Please note:

Your announcements are always recorded in best quality.

Changing the language for voice prompt and pre-recorded announcement

v55O2

Enter digits and press

§OK§ To set Czech (short).



2 §OK§ To set Slovene (short).
3 §OK§ To set Croatian (short).
4 §OK§ To set English (short).

Assigning the answer machine to key 1 for fast access

You can assign the local answer machine or one of your network mailboxes to key  for
fast access (page 97). This setting is handset-specific.

Configuring the local answer machine for fast access

Precondition: At least one of your handset's send/receive numbers matches a receive
number of the answer machine.

¢ Ð Settings ¢ Voice Mail ¢ Set Key 1

v

Local AM Select and press §OK§.

a Press and hold (idle status).

Listening to messages on the answer machine

Precondition: The answer machine is set for fast access on the handset.

 Press and hold.
The messages are now played back. Hands-free operation is activated. You will hear the

answer machine announcement.
d If necessary, press the hands-free button to switch it off.

80

Operating the base station answer machine

Operating when on the move (remote operation)

Operating when on the move (remote operation)

You can check and activate your answer machine from any other telephone (hotel, pay
phone etc.), or initiate ringback from the answer machine with an SMS.

Preconditions:

u You have set a system PIN other than 0000 (page 115).
u The phone you are using for remote operation has touch tone dialling (DTMF), i.e. you

hear different tones when you press the keys. Alternatively, you can use a code trans­mitter (available from your mobile phone retailer).

Please note:

Remote operation via VoIP connections is possible as long as DTMF signals are transmitted (depend­ing on the provider) as SIP info messages, audible signals in the voice channel (inband or audio) or
as special RTP data packets (pursuant to RFC2833).

Calling the answer machine and playing back messages

Precondition: Your answer machine is activated.

~ Dial your own number that is assigned to the answer machine as a receive

number.
9~ When you hear your announcement, press 9 and enter the system PIN.
You will be informed whether any new messages have been recorded. The messages are

now played back. All messages are played back irrespective of their receive number. After
the new messages, the old messages are played back. Finally, the remaining memory time
is given.

You can control message playback by means of the keypad.

Please note:

The answer machine will terminate the connection under the following circumstances:
– an incorrect system PIN has been entered.
– there are no messages in the answer machine
– after the remaining memory announcement

Operating the answer machine via the keypad

The following keys are used for operation:
A Previous:

Go to the start of the current message. Press repeatedly to go to the previous

messages.
B Stop/resume:

Stop playback: Press again to resume.

If there is a pause lasting longer than one minute, the connection to the answer

machine is terminated.
3 Next:

Skip to next message. Press several times to go to the following messages.

81

Operating the base station answer machine

Operating when on the move (remote operation)

: New:

Mark current message as "new". Start playback of the following message.
0 Delete:

Delete current message.

Cancelling remote operation

¤ Press the end call key or replace the receiver.

Activating the answer machine

¤ Phone home and allow to ring for around a minute. Use a phone number that has been

assigned to the answer machine as a receive number.

You hear: "Please enter PIN".

~

Your answer machine will be activated in the set mode (page 74). It tells you how much

memory time is left.
The messages are now played back.
The answer machine cannot be deactivated remotely.

Enter system PIN.

82

E-mail notifications

Opening the incoming mail list

E-mail notifications

Your phone will notify you when new e-mail messages have been received on your incom­ing e-mail server.

You can set your phone to periodically connect to your incoming e-mail server and check
whether you have new e-mail.

Any new messages that have been received are displayed on all Gigaset C47H handsets
that have been registered: you will hear an advisory tone, the message key f will flash
and the À icon will be displayed in the idle display.

Please note:

The À icon is also displayed if new SMS messages or messenger messages have been received.
If new e-mail messages have been received, pressing the message key f will display them in list

E-mail:.

You can use your phone to connect to the incoming e-mail server and display the sender,
date and time of receipt and subject for every e-mail message in the list of incoming mail
(page 83).

Preconditions:

u You have set up an e-mail account with an Internet provider.
u The incoming e-mail server uses the POP3 protocol.
u You have stored the name of the incoming e-mail server and your personal access data

(account name, password) in the phone (page 154).

Opening the incoming mail list

v ¢ î Messaging ¢ E-mail
Or if new e-mail messages have been received (the message key f is flashing):
f ¢ E-mail:

The telephone establishes a connection to the incoming e-mail server. A list of e-mail mes­sages that are stored there will be displayed.

New unread messages appear above old read messages. The most recent entry is at the
head of the list.

The following details are displayed for each e-mail: name or e-mail address of the sender
(one line, abbreviated if necessary) and date and time (date and time will only display cor­rect values if sender and recipient are located in the same time zone).

83

E-mail notifications

Opening the incoming mail list

Example display:

Inbox

Susi Sorglos

15.01.08 12:20

Louise Miller

15.01.08 11:15

Ý Options

1 E-mail address or name transmitted by the sender

Bold: New message.

2 Date and time of receipt of e-mail message

If the incoming message list on the incoming e-mail server is empty, No entries will appear
in the display.

1

2

Please note:

Many e-mail providers operate standard spam protection measures. E-mail messages classified as
spam are stored in a separate folder and are therefore not shown on the list of incoming mail.

Some e-mail providers allow you to deactivate spam protection or show spam e-mails on the list of
incoming mail.
Other e-mail providers may send a message to the Inbox when a new spam e-mail is received. This is
to inform you that a suspected spam e-mail has been received.

Date and sender of this mail are repeatedly updated, so that it is always displayed as a new message.

Messages when establishing a connection

The following problems may occur when connecting to the incoming e-mail server. The
messages are displayed in the handset's display for a few seconds.

Server not accessible!

The connection to the incoming e-mail server could not be established. This may have
the following causes:

– Incorrect entry for name of incoming e-mail server.
– Temporary problems with the incoming e-mail server (server is down or is not con-

nected to the Internet).

¤ Check settings (page 154).
¤ Try again lat er.

Currently not possible!

The resources your phone requires to make the connection are busy, e.g.:
– Two VoIP connections have already been made
– Another handset is currently connected to the incoming e-mail server.

¤ Try again lat er.

Log-in failed!

Error when logging in to the incoming e-mail server. This may have the following cause:
– Incorrect entries for name of incoming e-mail server, user name and/or password.

¤ Check settings (page 154).

84

E-mail notifications

View the message header of an e-mail

Mailbox settings incomplete!

Incomplete entries for name of incoming e-mail server, user name and/or password.

¤ Check settings and complete if necessary (page 154).

View the message header of an e-mail

Precondition: You have opened the incoming mail list (page 83).

q Select e-mail entry.

§Subject§ Press the display key.

The subject of the e-mail message will be displayed (max. 120 characters).

” Press the display key to return to the incoming message list.

Please note:

If the header is formatted in HTML it may be displayed differently to headers on the PC email client.

View e-mail sender's address

Precondition: You have opened the incoming mail list (page 83).

q Select e-mail entry.

§From§ Press the display key.

The sender's e-mail address is shown in full.

” Press the display key to return to the incoming message list.

Example:

From

Susi.Sorglos@mailp

rov.com

Ý Options

Deleting an e-mail

Precondition: You have viewed the message header or the sender's address of an e-mail
(page 85).

¤ Select §Options§ ¢ Delete E-mail and press §OK§.

The e-mail is deleted from the incoming e-mail server.

85

Messenger

Messenger

The messenger on your phone makes instant messaging possible (immediate message
transfer, chatting). The phone supports the XMPP Messenger (Jabber).

Instant messaging refers to communication between "friends" on the Internet. Subscribers
exchange short messages, which are forwarded immediately. This gives rise to a flowing
"conversation" similar to chatting.

The precondition for this form of communication is that both subscribers have a connec­tion to the messenger server of the same instant messaging provider. Therefore, both
subscribers must be "online". The messenger server forwards the messages to the recipi­ent.

The subscribers to instant messaging are called buddies.
Most messenger servers allow you to create what are known as buddy lists. You can store

the buddies you want to chat to in the buddy list.
The messenger server informs you as soon as one of your buddies comes online or goes

offline. Offline means that the buddy has disconnected from the messenger server.
In addition to this, each buddy can determine their own (communication) status (state of

presence, see page 89), from which buddies can tell whether they are in the mood to chat
or wish to remain undisturbed.

The Web configurator on your phone gives you the following options:

u Go online (page 87).
u Display the list of your contacts (buddies) on the handset that you previously created

on the PC. This will indicate for each buddy whether they are available (online) and
ready to chat (state of presence, see page 89).

u Exchange messages with your buddies. Your handset notifies you about new messages

with a flashing message key f and a beep.

u Call your buddies directly from your buddy list (page 94).

Preconditions for instant messaging:

u You have registered with an instant messaging provider via the Web browser on your PC

and (optionally) agreed a Web name (nickname).

u You have created a buddy list via the messenger client on the PC.
u You have saved the messenger server address and your access data for the messenger

server (user ID, password) in the phone using the Web configurator (page 152). The
phone needs the data to establish a connection with the messenger server.

86

Messenger

Establishing a connection, going online

Please note:

If your instant messaging provider doesn't support the phone's messenger client, then you can open
an account with an open Jabber server and use the Web configurator to enter its address in your
phone. Many of these Jabber servers offer gateways to other messenger servers (e.g. AOL, ICQ, MSN,
Yahoo!).

You can find a list of Jabber servers and an overview of the gateways to other messenger servers on
the Internet at

http://www.jabber.org
You can find information on setting up a Jabber account with connections from ICQ, MSN or Yahoo
on the Internet, e.g. at: http://web.swissjabber.ch

.

Establishing a connection, going online

When you go online, your buddy list will be displayed on the handset and you will receive
messages from your buddies.

Only one of the handsets connected to the base station can connect to the messenger
server. You can then only "chat" on this handset.

An external call will interrupt the "chat", but you will still be online. You can continue your
chat after you end or reject the call.

Precondition: You have saved the messenger server address and your access data for the
messenger server (user ID and password) in the phone using the Web configurator
(page 152).

¢ î Messaging ¢ Messenger

v

§Yes§ Press the display key to confirm the prompt.

The phone attempts to establish a connection. You are informed about the status of the
connection by messages on the display.

If the connection can be established, you are Online. The display will show the submenu for
your messenger. You can open your buddy list, send and receive messages and call your
buddies.

The following is displayed when the handset is in idle status:

ÐV

INT 1

%

INT SMS

You remain online until you set your status to Offline (page 88) or the connection to the
messenger server is terminated (page 95).

You also remain online if you press the end call key a.
If the connection cannot be established, you will receive an appropriate message. Please

try again later (page 95).

87

Messenger

Changing/checking your personal status, going offline

Please note:

You can also assign the messenger to one of the display keys on your handset (page 109). The con­nection is established when you press the display key.

Lost connection

If your phone loses its connection to the messenger server, the display key f will flash
on the handset that had been connected to the messenger. In idle status it will display
"Messenger connection failed!". All messages that you had previously received, as well as any
message you were currently writing, will be saved.

Reconnecting:
f Press the message key.

§Yes§ Press the display key to confirm the prompt.

The phone will attempt to reconnect. You are informed about the status of the connection
by messages on the display.

If you reply to the request with

§No§ the phone will behave as during regular disconnection.

All messenger messages will be deleted. The phone is offline.

Changing/checking your personal status, going offline

You want t o log of f (g o offlin e) or l et yo ur bud dies k now w heth er yo u wish to ch at or w ould
prefer to remain undisturbed.

You have the following options:

Offline

You log off from the messenger server. The messenger server informs your buddies that
you are no longer available.

The handset switches to idle status. You can neither send nor receive messages.

Online

(Setting after successful connection)
You are logged on to the messenger server and can send and receive messages.

Ready for chat

You are Online and can send and receive messages.
You invite your buddies to "chat" with you.

Away / Extended Away / Do not disturb

You are Online and can send and receive messages. You inform your buddies that you
currently cannot/do not wish to "chat", i.e. will not reply to their messages immediately.

Invisible

You are Online and can send and receive messages.
However, the messenger server indicates to your buddies that you are Offline.

Please note:

All status settings apart from Offline only inform other buddies about your communication status.
Whether this information is passed on to your buddies depends on the provider.

88

Messenger

Opening the buddy list

Changing status

v ¢ î Messaging ¢ Messenger ¢User Status ¢ Change Status
s Select status and press §OK§ (=on).
a Press and hold if necessary (idle status).

‰

Disconnect, go offline

¤ Select Offline status, and respond §Yes§ to the security prompt.

The connection to the messenger server will be terminated. The handset returns to idle sta­tus. New messenger messages are no longer sent to you. The messenger message list is
deleted. The buddy list is no longer available.

Please note:

Whether messages directed to you are deleted or stored in the messenger server depends on the pro­vider. Stored messages are sent to you when you go online again.

Checking your status and user ID

v ¢ î Messaging ¢ Messenger ¢User Status ¢ Info

If you are online, the following information may be displayed (depending on your pro­vider):

u Your Web name (nickname, abbreviated if necessary)
u You r current stat u s
u Your user ID (format: userid@provider-domain; abbreviated if necessary)

Only Offline will be displayed if you are offline.

Opening the buddy list

Precondition: You are Online and have already created a buddy list (using the PC) on your
provider's messenger server.

¢ î Messaging ¢ Messenger ¢ Buddies

v

Only the first 20 (maximum) buddies on the buddy list will be read by the messenger server
and displayed on the handset. The number depends on the available memory space.

The buddies that are displayed depend on which buddies were transferred from the mes­senger server first.

Please note:

You can also receive and respond to messages from buddies who are not on the list displayed on the
handset.

89

Messenger

Opening the buddy list

Example:

Buddies

Mark

%

Julian %
Lisa &
Herbert &

Chat Info

The Web names (nicknames) of your buddies are displayed on the list. If they do not have
a Web name, the user ID is displayed.

If the name of a buddy is longer than one line, it will be abbreviated. You can navigate the
list with the control key q.

The buddies appear on the list in the following order. You can interpret their status
(page 88) by means of the colour of the % icon next to the buddies :

1. Buddies with Online status or Ready for chat in alphabetical order. The % icon is green.

2. Buddies with Away, Extended Away or Do not disturb status in alphabetical order.

The % icon is orange.

3. Buddies with Offline or Invisible status in alphabetical order. The % icon is red.

Please note:

The buddy list will remain open until you exit it (press and release or press and hold a).
The handset will not automatically return to idle status.

Changes in the status of buddies

You have opened the buddy list and one of the buddies changes their status. The following
distinctions are made:

u A buddy changes to status Online / Ready for chat :

You are informed via a message on the display. The buddy list is updated.

u In the event of another status change, the buddy list is updated. No message is dis-

played.

Please note:

If the buddy changes to Offline status, your messages are no longer sent to them. Whether the mes­senger server stores the messages until the buddy is Online again or deletes them depends on the pro­vider.

90

Messenger

Receiving messages

Requesting information about buddies

You have opened the buddy list (page 89).
q Select buddy.

§Info§ Press the display key.

The display depends on the provider.
Example:

Info

Julian

Online

Julian.Reeves@jabbe

r.com

Ý Chat

1 Web name (nickname, abbreviated if necessary)
2Status
3 User ID (format: userid@provider-domain; abbreviated if necessary). (Resource names are not dis-

played)

If the buddy changes their status the entry is updated.
Press ” to return to your buddy list. Press §Chat§ if you want to "chat" with the buddy.

1

2

3

Chatting to buddies

You want to "chat" to a buddy, i.e. send a message.
Precondition: You have opened the buddy list (page 89) and selected a buddy with q.

¤ Press the display key §Chat§. The text editor is opened.
¤ Write and send your message (page 93).

The buddy list is shown again.

Receiving messages

Precondition: You are onl ine.
Newly arrived buddy or info messages (page 92) are indicated by a flashing message key

f and a beep, even if you are in a messenger menu or text editor.
The messages are stored in the Messenger: list.

Please note:

The Messenger list is only displayed if you are online.

91

Messenger

Receiving messages

Opening the message list using the f key

The message key flashes.

¤ Press the message key f.
¤ Select Messenger: (2) list if required and press §OK§. The number in brackets indicates the

number of new messages.

Please note:

If you are in the messenger menu or one of its submenus/text editors and you press the flashing mes­sage key f, this will open the

To open the message list from the menu:

In the handset idle status:

v ¢ î Messaging ¢ Messenger ¢ Messages

Select and press

Message list

The messages on the list are sorted chronologically, with the oldest message at the head
of the list.

Example of a list display:

Messenger

Julian

15.01.08 12:20

INFO message

15.01.08 11:15

Delete Read

Messenger list directly.

§OK§.

1

2

3

1 Sender's Web name/user ID

Bold: new/unread message
2 Date and time of message
3 Message from the messenger server (page 92)

If the memory is full and new messages arrive, the oldest message(s) will be overwritten.
If there are no old (read) messages, the oldest (unread) messages will be overwritten.

Message types

In instant messaging, a distinction is made between the following types of message:

u Buddy messages are the "instant messages" you receive from your buddies. You can

answer the messages.

u Info messages are special information from the provider. They are forwarded to you,

but you cannot reply to them.

Example: With some messaging providers you receive an info message when another

subscriber tries to add you to their buddy list. You are prompted to check the messages

on the messenger client on your PC.

92

Writing and sending messages

Via the messenger client on your PC you can agree to the action or refuse permission.

Without your agreement, the other subscriber cannot add you to their buddy list.

Reading messages

Precondition: You have opened the message list and selected a message with q.

¤ Press the display key §Read§.

The message is opened for you to read.
You have the following options:

§Delete§ Delete a message from the list You will return to the message list.

Or:

§Answer§ (for buddy messages only)

Reply to message. The text editor is opened. You can write a reply (see "Writing
and sending messages" on page 93).

Or:
a Back to the message list.

Delete message

Precondition: You have opened the message list and selected a message with q.

¤ Press the display key §Delete§.

Writing and sending messages

Messenger

Precondition:

u You are reading a buddy's message and press the display key §Answer§ or
u You have pressed the display key §Chat§ in the buddy list or the buddy profiles.

A text editor is opened.

¤ Use the handset keys to enter a message (max. 612 characters).
¤ Select §Menu§ ¢ Send and press §OK§.

The message is sent to the buddy.

If the messenger server is unable to send the message to the buddy, a message will be dis­played.

¤ Confirm the message by clicking §OK§.

The text-editor will re-open with your message. You can then retry sending the message.

93

Messenger

Calling a buddy

Interruption while writing

If you receive a call while you are writing a message or the connection to the messenger
server is interrupted, the text editor is terminated. Your message is stored temporarily
until ...

u ... you st art up a chat with t he sam e buddy (pa ge 91). The text editor is op ened with the

stored text. You can finish writing the message and send it.

u ... you wish to write a message to another buddy. The stored text is deleted. The text

editor is empty.

u ... you go offline. The text is deleted.

Menu options for the text editor

By pressing §Menu§ within the text editor you have the following options:

Send

Send message to buddy.

Delete Text

Delete the whole text.

Calling a buddy

You can call a buddy directly.
Precondition: The messenger server supports calls using vCard and your buddy's vCard

contains a phone number.

Preconditions:

u You have opened the buddy list and selected a buddy

or

u You have opened the buddy's profile

or

u You have opened the Messenger: list and selected a buddy

or

u You are reading a message from a buddy

c / d Press and release/hold the talk or handsfree key.
The phone will try to establish a VoIP/fixed line connection.
The first number that is found on the vCard will be dialled.

Ending a call

a Press the end call key.

94

Messenger

Self-help with errors

Self-help with errors

While establishing a connection to the messenger server, during connection and when
sending messages the following errors may occur.

Behaviour when the connection is lost

If the connection to the messenger server is interrupted, an appropriate message is shown
in the display. You are Offline.

If you are in a submenu of the messenger, the handset switches to the messenger menu.

¤ Try to re-establish the connection (page 87).

Errors when sending

If it is not possible to send a message, a distinction is made between the following situa­tions:

u The connection to the messenger server is interrupted:

A message is shown in the display to indicate that the connection to the messenger

server has been interrupted.

The message is stored temporarily (page 94).

¤ Try to re-establish the connection (page 87) and send the message again.

u The server is unable to send the message:

A message is shown in the display to indicate that the message could not be sent. If, for

example, the buddy is not available, the message you have sent will also be displayed.

The message is stored temporarily (page 94).

¤ If necessary, check the buddy's user ID and send the message again later.

95

Using the network mailbox

Activating/deactivating network mailbox, entering numbers

Using the network mailbox

Some fixed network providers and VoIP providers offer answer machines on the network –
these are known as network mailboxes.

Each network mailbox accepts incoming calls made via the corresponding line (fixed line
network or corresponding VoIP phone number). To record all calls, you should therefore set
up network mailboxes for both the fixed line network and for each of your VoIP connec­tions.

You need to have requested the network mailbox for your fixed line network connection
from your fixed line network provider. You can store the phone number for the fixed line
network mailbox in the base station.

You can activate/deactivate the network mailboxes for your VoIP connections using your
handset or the Web configurator. To do this, you only require the network mailbox phone
number.

Activating/deactivating network mailbox, entering numbers

You can manage the network mailboxes on your handset that are assigned to a receive
number on the handset.

¢ Ð Settings ¢ Voice Mail ¢ Network AM(s)

v
The list of connections (VoIP and fixed line network) that are assigned to the handset as

receive numbers is displayed. The display shows Net AM: xxx, where xxx is replaced by the
relevant default name for the connection (IP1 to IP6, Fxd. line ).

s Select connection and press

§OK§.

You have selected a VoIP connection:

¤ Change multiple line input:

Status

Select On to activate the network mailbox. Select Off to deactivate.

Number

The number that is currently stored for the network mailbox is displayed.

Enter or change the phone number for the network mailbox if necessary.

With some VoIP providers your network mailbox phone number will be downloaded

together with the general VoIP provider data (page 135), saved to your base station and

displayed under Number.

You have selected the fixed line network connection:

Number

Enter or change the phone number for the network mailbox.

You cannot activate/deactivate the network mailbox for the fixed line network connection
via the handset. For how to activate/deactivate the network mailbox for the fixed line net­work connection please refer to the fixed line network provider's information.

96

Using the network mailbox

Configuring the (network) mailbox for fast access

Please note:

For information on how to activate and deactivate network mailboxes via the web configurator and
to change their assigned numbers, see, see page 151.

Configuring the (network) mailbox for fast access

You can use fast access to make direct calls to a network mailbox or the Gigaset C475 IP's
integrated answer machine.

Assigning key 1 of the handset, changing assignments

The setting for fast access is handset-specific. You can assign a different answer machine
to key  on each registered handset.

No answer machine is preconfigured for fast access in the default settings.
 Fast access is not yet set on the handset: Press and hold the key .
Or:

¢ Ð Settings ¢ Voice Mail ¢ Set Key 1

v

The list of connections (VoIP and fixed line network) that are assigned to the handset as
receive numbers is displayed. The display shows Net AM: xxx, where xxx is replaced by the
relevant default name for the connection (IP1 to IP6, Fxd. line ) and (if available) Local AM for
the integrated answer machine on the Gigaset C475 IP base station.

‰

s Select connection and press

If a number is already saved to the base station for the selected network mailbox, fast
access is activated.

a Press and hold (idle status).
If no number has been saved for the network mailbox a message is displayed to this effect.
You will be prompted to enter the number for the network mailbox.

s Jump to the Number line.
~ Enter the number for the network mailbox.

§Save§ Press the display key.

a Press and hold (idle status).
Fast access is automatically activated.

§OK§ (=on).

Please note:

You can only assign fast access to one answer machine.
However, you can also call the network mailbox assigned to a handset's receive numbers directly via

the message key (page 98).

97

Using the network mailbox

Listening to messages on the network mailbox

Calling the network mailbox

 Press and hold.
If you have set a network mailbox for fast access you will be connected straight to this net-

work mailbox.
If you have set the integrated answer machine on the base station for fast access, message

playback begins.
d If necessary, press the hands-free key.
You will hear the answer machine announcement.

Listening to messages on the network mailbox

Under the message key f you will find a list for each network mailbox that fulfils the fol­lowing requirements:

u The corresponding connections are allocated to the handset as receive numbers.
u The network mailbox phone number is saved on the base station.

You can call and check the network mailbox directly from the list.

When you press the message key f, the following is displayed (example):

Messages & Calls

Calls List: (2)

Net AM: Fxd. line (1)

Net AM: IP1 (4)

Net AM: IP2 (0)

Ý OK

1

2

3

1 "Fxd. line ", "IP1" etc. are the default names for the associated connections. The default names are

always shown irrespective of which connection name you have specified when configuring via the

Web configurator.
2 If there are new messages in the network mailbox, the list entry is shown in bold. The number of

new messages is shown in brackets following the list entry.
3 If there are no new messages (0) is shown after the list entry for the network mailbox. The number

of messages stored in the network mailbox is not displayed.

Displaying new messages in the handset's idle status

If a new message is present on one of the network mailboxes to which the handset is allo­cated via its receive number, or there is a new message on the integrated answer machine,
the à icon and the number of new messages are shown on the handset's idle display. The
f message key flashes.

98

Using the network mailbox

Listening to messages on the network mailbox

Calling the network mailbox and checking messages

f Press the message key.

Net AM: Fxd. line / Net AM: IP1 / ...

Select the network mailbox and press

§OK§.

You are connected directly to the network mailbox and hear its announcement. Messages
can generally be played back using your handset keypad (digit codes). Listen to the
announcement.

Please note:

– The network mailbox is automatically called via the corresponding connection. An area code pre-

defined for your phone is not prefixed.

– Network mailbox messages can generally be played back using your handset keypad (digit codes).

You need to define how the digit codes for VoIP should be converted to DTMF signals and trans­mitted (page 146).

Ask your VoIP provider which type of DTMF transmission it supports.

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