Siemens 300 H User Manual
s
HiPath 4000
Hicom 300 E/300 H
Operating Instructions
optiset E standard
optiset E advance
optiset E advance plus
optiset E advance conference
About these Operating Instructions
These Operating Instructions describe the use of the optiset E standard, optiset E advance, optiset E advance plus und optiset E advance conference telephones in conjunction
with the HiPath 4000 Communication Server, Version 1.0 and Hicom 300 E/300 H, all Versions.
How to use these Operating Instructions
Step by Step
Consultation?
Ringer pitch?
Displays
Callback?
Please dial? >
Service Menu
Speaker
Executive
or
The operating procedures are presented in a
logical sequence in the "coloured" column. The
symbols used have the following meanings:
Lift the handset.
Q
Replace the handset.
W
Enter number or code.
S
Press the setting keys on the telephone.
Press the key.
Press the key which is lit.
Press the key which is flashing.
The selection option is shown on the display.
Confirm with key .
Look for the selection option.
Press keys until the selection option
appears on the display.
Then confirm with key .
Line 1 contains instructions or acknowledgement
messages, depending on the particular situation.
Line 2 contains selection options for functions,
which you can confirm by means of . If the
character ">" is visible on the right-hand side, there
are further selection options, which can then be
accessed using .
2222
The optiset E standard, optiset E advance,
optiset E advance plus, optiset E advance
conference telephones with add-on unit
Keys for telephone
Display
settings
Hand-
set
Loudspeaker
for open
listening
(only for
optiPoint
500 standard)
Key for
confirming
a function
Handsfree
Dialling
keypad
conversing
microphone
Permanently assigned function keys
for basic, enhanced-convenience,
multi-line and team functions:
Service Menu
Redial
Mailbox
Speaker
Call pickup
Call park
Disconnect
Show used line
Ringer cutoff
Privacy
Hold
Exclusive hold
Fixed function
keys
Key for
scrolling to
functions
Variant:
Call pickup
Call park
Disconnect
*
Show used line
*
Ringer cutoff
*
[Line] own
*
[Line] other
*
[Line] other
"Shift"
key for
second
key level
optiset E key module
with additional programmable keys
*
"keyset" configuration (Æ page 66) with line keys on the
optiset E key module.
3333
Important Notes
Never operate the telephone in an environment where there is a risk of
explosion.
Only use Siemens accessories (Æ page 89). The use of other manufacturers’ accessories may be dangerous and will render the warranty and
approval null and void.
Never open the telephone set or an add-on unit. If any problems arise,
get in touch with System Support.
The telephone must not come into contact with abrasive liquids or liquids which are liable to discolour it, such as tea, coffee, fruit juices or
soft drinks.
Care of the telephone Æ page 91.
CE label
The CE symbol certifies compliance of this equipment with the EU directives.
Environmental label
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.
4444
Step by Step
Var. call forw. on?
Callback?
Dial again?
Service Menu
How to activate functions
How to activate functions
... directly
Certain functions can be selected directly in the idle
state, for example:
Make your selection with and confirm it
with .
Other functions can be selected directly in certain
call situations.
You dial a number but the other party is busy:
Confirm with .
or
Make your selection with , confirm it with
and dial another number.
... via the Service Menu
First press the "Service Menu" key. You are then offered
a number of selection options. Example: suppressing
the number display at the called party (Æ page 22):
Press the key.
OI Use the service code in order to switch to the "Display
suppression" function. The service codes are listed in
the quick-reference operating instructions (annex).
or
Service Menu
Functions?
Display suppression?
Second call on/off
Press the key.
Make your selection with and confirm it
with .
Select again with and confirm with .
... using a function key
You can activate directly a Hicom function which you
have stored on a key (Æ page 47), e.g.
Press the key. The function is executed.
5555
How to activate functions
Which functions can be used?
Basic and enhanced-convenience functions
You can use all the basic and enhanced-convenience Hicom 300 H functions which are offered to you on the display, in the Service Menu and on
the function keys.
Additional multi-line and team functions
Æ page 66f.
These are configured by System Support. You can use the multi-line and
team functions in addition to the basic and enhanced-convenience functions. A telephone with line keys is identifiable by the fact that your number
and the numbers of your colleagues have been assigned to line keys. You
have access to all lines and you can also make calls via several lines simultaneously.
The individual telephone can also be configured (as a keyset) for multi-line
operation, e.g. for use by non-team members or by brokers who are in contact with clients on several lines simultaneously.
Additional executive/secretary functions
Æ page 83f.
These are configured by System Support. You can use the executive/secretary functions in addition to the basic and enhanced-convenience functions. A telephone with an executive/secretary configuration is identifiable
by the "executive" or "secretary" line keys for direct calls to the executive or
to the secretary’s office. An executive/secretary telephone also has an "intercept" key, while a secretary’s telephone has a "pickup" and a "deputy"
key.
How to make best use of your telephone
• No doubt you have colleagues or outside business associates to whom
you make frequent calls. You can save a great deal of time and effort by
storing these numbers on keys (Storing a speed dialling number on a
key Æ page 45).
• All too often the number you have dialled is engaged. But afterwards
you are extremely busy and completely forget to try ringing it again.
Our advice: make a habit of using the "Callback" facility (Æ page 38).
Basic and enhanced-convenience functions
6666
Contents
How to activate functions . . . . . . . . . . . . . . . . . . . . . 5
... directly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
... via the Service Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
... using a function key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Which functions can be used? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Basic and enhanced-convenience functions . . . . . . . . . . . . . . . . . . . 6
Additional multi-line and team functions . . . . . . . . . . . . . . . . . . . . . . 6
Additional executive/secretary functions . . . . . . . . . . . . . . . . . . . . . . 6
How to make best use of your telephone . . . . . . . . . . . . . . . . . . . . . . . . 6
Ø
Basic and enhanced-convenience functions
Taking calls and setting up calls . . . . . . . . . . . . . . 13
Taking a call with the handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Answering a call via the speaker key (speakerphone) . . . . . . . . . . . . . . 13
Open listening within the room during a call . . . . . . . . . . . . . . . . . . . . . 14
Switching to speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Switching to the handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the "second call" facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Activating/deactivating "second call" . . . . . . . . . . . . . . . . . . . . . . . . 15
Taking the second call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Using the mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Retrieval from mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Deleting mailbox entries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Terminating mailbox retrieval: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the mailbox function (optional) . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Incoming call on loudspeaker (voice calling) . . . . . . . . . . . . . . . . . . . . . 17
Activating/deactivating stop voice calling . . . . . . . . . . . . . . . . . . . . . . . 19
Taking a call on the headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Activating/deactivating do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Malicious call holding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Setting up calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Dialling with the handset off-hook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Dialling with the handset on-hook . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Suppressing the number display at the called party . . . . . . . . . . . . . . . 22
Direct call to a colleague via loudspeaker (voice calling) . . . . . . . . . . . . 22
Entering commands with tone dialling (DTMF suffix dialling) . . . . . . . . 23
7777
Contents
Calling several persons simultaneously . . . . . . . . 24
Making a second call (consultation). . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Alternating between two calls (toggling) . . . . . . . . . . . . . . . . . . . . . . . . 24
System-supported conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Setting up a conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Expanding the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Transferring the conference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
During the conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Extending a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using the switchover button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Using stored numbers to make calls . . . . . . . . . . . 32
Using a call list (missed calls) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Interrogating the call list (call log). . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Dialling a number in the call list . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Deleting an entry from the call list . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Saved number redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Last number redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dialling with repertory keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Dialling with individual speed dialling numbers . . . . . . . . . . . . . . . . . . . 35
Dialling with system speed dialling numbers . . . . . . . . . . . . . . . . . . . . 35
Making project calls . . . . . . . . . . . . . . . . . . . . . . . . . 36
Setting up a project call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Call duration display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
If you don’t get through... . . . . . . . . . . . . . . . . . . . . . 38
Using the callback facility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Storing a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Answering a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Rejecting a callback request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Checking/cancelling stored callback requests . . . . . . . . . . . . . . . . . 39
Camping on a colleague’s call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Overriding a colleague’s call (intrude) . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Telephone settings . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adjusting the ringing tone volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adjusting the ringing tone pitch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Adapting the handsfree function to the acoustics of your room . . . . . . 42
Setting the volume of the alerting tone. . . . . . . . . . . . . . . . . . . . . . . . . 42
Adjusting the angle of the display
(to suit a seated position) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
8888
Contents
Preventing misuse of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Selecting the language for the user prompts (displays) . . . . . . . . . . . . 44
Storing numbers, system functions
and timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . 45
Storing a repertory dialling number on a key . . . . . . . . . . . . . . . . . . . . . 45
Storing a number for redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Storing a caller’s number or a number which has been dialled . . . . 46
Storing any number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Storing individual speed dialling numbers . . . . . . . . . . . . . . . . . . . . . . . 46
Saving a function on a key. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Storing timed reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Checking the telephone . . . . . . . . . . . . . . . . . . . . . . 49
Checking its functionality. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Checking the assignment of functions to keys . . . . . . . . . . . . . . . . . . . 50
Forwarding calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Using call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Fixed forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Variable forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Activating and deactivating forwarding using switch. . . . . . . . . . . . 57
Automatic call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Forwarding calls for a different terminal (pull divert) . . . . . . . . . . . . . . . 58
Storing a destination for another
telephone/activating call forwarding . . . . . . . . . . . . . . . . . . . . . . . . 58
Storing a destination for fax, PC or "busy"/
activating call forwarding (pull divert). . . . . . . . . . . . . . . . . . . . . . . . 59
Interrogating/deactivating call forwarding
for another telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Interrogating/deactivating call forwarding
for fax, PC or "busy" . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Changing call forwarding for another terminal . . . . . . . . . . . . . . . . . 61
Using a different telephone
in the same way as your own . . . . . . . . . . . . . . . . . 62
Logging on to a different telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Identifying oneself with PIN and dialling . . . . . . . . . . . . . . . . . . . . . 62
Identification with the chip card (optiset E advance only) . . . . . . . . 64
Deactivating identification at the other telephone . . . . . . . . . . . . . . . . . 64
9999
Contents
Relocating with the telephone . . . . . . . . . . . . . . . . 65
Disconnecting the telephone from its present station line . . . . . . . . . . 65
Reconnecting the telephone at the new station line. . . . . . . . . . . . . . . 65
Ø
Multi-line and team functions
Making multi-line and team calls. . . . . . . . . . . . . . 66
Using line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
The different states of line key lamps . . . . . . . . . . . . . . . . . . . . . . . 67
The lamp is flashing slowly – the call has been placed on hold.. . . . . . 67
Preview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Taking calls on line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Taking calls in the order offered . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Taking calls with priority . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Activating/deactivating ringer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Dialling with line keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Identifying the line used . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Alternating between different lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . . 72
Entering a call on a line (add-on conference) . . . . . . . . . . . . . . . . . . 72
Station override security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Allowing override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Preventing override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Terminating a connection on a line key . . . . . . . . . . . . . . . . . . . . . . 73
Holding a call on a line key and picking it up again . . . . . . . . . . . . . . . . 74
Holding a call on a line key exclusively and picking it up again . . . . . . . 74
Picking up a held call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Forwarding calls for lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Storing and activating variable call forwarding for a line . . . . . . . . . 75
Storing and activating a fixed call
forwarding destination for a line . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Activating fixed call forwarding for a line (without storing) . . . . . . . 76
Cancelling the fixed call forwarding destination. . . . . . . . . . . . . . . . 77
Deactivating call forwarding for a line . . . . . . . . . . . . . . . . . . . . . . . 77
Taking calls for colleagues in a team . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Picking up a specific team call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Having the number of the called station displayed . . . . . . . . . . . . . 79
Taking a call in a hunt group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Removing station from hunt group/adding station to hunt group . . . . . 79
Automatic parking and resumption of a call . . . . . . . . . . . . . . . . . . . . . 80
Manual parking and resumption of a call . . . . . . . . . . . . . . . . . . . . . . . . 80
Picking up a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Calling a team member directly. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
The lamp statuses of direct station selection (DSS) keys . . . . . . . . 81
10
10
1010
Contents
Calling a direct station selection (DSS) user . . . . . . . . . . . . . . . . . . 82
Taking a call for a direct station selection (DSS) user . . . . . . . . . . . 82
Ø
Executive/secretary functions
Making calls in an "executive/secretary" team . 83
Calling executive or secretary’s office. . . . . . . . . . . . . . . . . . . . . . . . . . 83
The lamp statuses of direct station selection (DSS) keys . . . . . . . . 83
Making a call to the executive/secretary . . . . . . . . . . . . . . . . . . . . . 83
Taking a call for the executive in the secretary’s office. . . . . . . . . . . . . 84
Taking a call for the executive during a call in progress. . . . . . . . . . 84
Extending a call to the executive. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Switching calls directly to the executive . . . . . . . . . . . . . . . . . . . . . . . . 85
Taking a call on the executive’s telephone . . . . . . . . . . . . . . . . . . . . . . 85
Taking calls for other "executive/secretary" teams . . . . . . . . . . . . . . . . 86
Using second telephone for executive . . . . . . . . . . . . . . . . . . . . . . . . . 86
Activating/deactivating second call for executive . . . . . . . . . . . . . . . . . 86
Using the call signal function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Calling a messenger . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Designating a deputy for the secretary . . . . . . . . . . . . . . . . . . . . . . . . . 87
Ø
le telephone
Labelling, documentation and accessories . . . . . 88
Key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Attaching the telephone number label . . . . . . . . . . . . . . . . . . . . . . . . . 88
Using the key labelling programme . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Re-ordering the Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 89
Downloading the Operating Instructions
from the Internet in PDF format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Individual operating instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Ordering accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
11
11
1111
Contents
Advice for users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
How to deal with malfunctions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Dealing with error messages on the display . . . . . . . . . . . . . . . . . . . . . 92
Who to contact if a problem occurs . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Ø
Quick-reference operating instructions
(appendix)
12
12
1212
Step by Step
Speaker
Taking calls and setting up calls
Taking calls and setting up calls
Taking a call with the handset
The telephone rings. The caller is displayed.
Lift the handset.
Q
Terminating a call:
Replace the handset.
W
Answering a call via the speaker key (speakerphone)
The telephone rings. The caller is displayed.
Press the key. The lamp lights up.
You are in the handsfree conversing/open listening
mode.
X or Y (Note: optiset E advance has open listening only.)
Increase or decrease the volume. Keep pressing the
keys until the required volume level is set.
Speaker
Terminating the call:
Press the key. The lamp goes out.
Notes for speakerphone mode:
• Tell the called party that you are using speakerphone.
• The handsfree conversing equipment works best at
low volume settings.
• The ideal distance between yourself and the telephone for handsfree conversing is approx. 50 cm.
13
13
1313
Taking calls and setting up calls
Step by Step
Speaker
Speaker
Speaker
and
Open listening within the room during a call
You can allow other persons in the room to listen in on
the call. Always inform the other party that you are
switching on the loudspeaker.
Precondition: You are making a call with the handset.
To a c ti v a te :
Press the key. The lamp lights up.
To d e ac t i va t e :
Press the key. The lamp goes out.
Switching to speakerphone
Precondition: You are making a call with the handset.
W Hold the key down and replace the handset. Then re-
lease the key and continue the call.
14
14
1414
Switching to the handset
Precondition: You are engaged in a call in the handsfree conversing/open listening mode.
Q Lift the handset. Continue the call.
Step by Step
Taking calls and setting up calls
Using the "second call" facility
When you are expecting an important call, you should
activate the second call (call waiting) facility. The arrival
of this second call is signalled to you if you happen to
be engaged in a call. You can then either accept or disregard the second call.
Activating/deactivating "second call"
Service Menu
Switches?
Camp-on?
Activate?
Deactivate?
Waiting call
Disconnect
Press the key. The lamp lights up.
Enter the service code.
IH
or
Select and confirm.
Select and confirm.
and
or Confirm.
Taking the second call
Precondition: You are making a call. "Second call" is activated.
The alerting tone is audible. The lamp flashes.
The caller hears ringing tone as though you were free.
Press the key. You are connected to the second caller.
The first party is placed on hold.
Terminating the second call, resuming the first call:
Press the key.
or W Q Replace the handset and lift it again.
15
15
1515
Taking calls and setting up calls
Step by Step
Using the mailbox
Callers who dialled your number during your absence
can leave a callback request in your mailbox.
You will also find mail server voice/fax messages in your
mailbox (if this facility is available).
Retrieval from mailbox
Mailbox
Jones Call
Jones Call
Output?
The lamp lights up if the mailbox contains new entries
which have still to be retrieved. Press the key.
The first entry is displayed. Keep pressing the "mailbox"
key in order to see the other messages.
Meaning of the display:
"Call" =
callback request,
e.g. from Mr Jones
Answering a callback request
The callback request is displayed.
Select and confirm.
The user is called.
16
16
1616
Step by Step
Delete?
Taking calls and setting up calls
Deleting mailbox entries
The required entry is displayed.
Select and confirm.
You cannot delete (new) voice messages that you
have not played back entirely. You can jump to the
end of a message by entering 66. This designates the message as "old", thereby making it deletable.
Terminating mailbox retrieval:
Reminder:
Service Menu
Press the key. The lamp goes out.
Entries remain in the mailbox until you delete them.
Using the mailbox function (optional)
Users with a mailbox (HiPath Xpressions) can use it by
calling the messaging extension, for example, set up
call forwarding types and check available messages.
Spoken user prompting directs you to all available functions. If call forwarding is active, the messaging extension is shown on the display. Information on call forwarding can be found in the chapter Forwarding calls
Æ page 51.
Timed reminders
Precondition: You have stored a timed reminder
(Æ page 48). When the stored time has been reached:
The telephone rings.
Q Lift the handset. The time of the reminder is displayed.
W Replace the handset.
If you do not lift the handset, the telephone rings
several more times and "Timed reminder" is displayed before the reminder is cancelled.
Incoming call on loudspeaker
(voice calling)
17
17
1717
Taking calls and setting up calls
Step by Step
or
You are addressed directly by a colleague over the loudspeaker. Handsfree conversing and open listening are
activated automatically.
You can answer immediately in the handsfree conversing mode. (Note: optiset E advance has open listening
only.)
Q Lift the handset and reply.
You can speak to the colleague directly
(Æ page 22).
18
18
1818
Step by Step
Service Menu
Switches?
Voice call protect?
Activate?
Deactivate?
Headset
Taking calls and setting up calls
Activating/deactivating stop voice calling
You can prevent other persons from making direct calls
to you. Any attempt to address you directly via the loudspeaker will be changed to a normal call.
Press the key. The lamp lights up.
Enter the service code.
IJ
or
Select and confirm.
Select and confirm.
and
or Confirm.
Taking a call on the headset
Precondition: Your optiset E telephone is equipped
with the optiset E headset/headset plus adapter. The
headset is connected to the adapter. The "headset" key
has been configured.
The lamp flashes when a call is received.
Press the key. Make the call.
Headset
Service Menu
Terminating the call:
Press the key. The lamp goes out.
Activating/deactivating do not disturb
If you do not wish to receive incoming calls, you can activate the do not disturb facility. Internal callers then
hear busy tone, while external callers are forwarded to
the attendant.System Support can also set up destinations for forwarding internal and external calls, such as
to your mailbox.
Precondition: System Support has enabled the do not
disturb facility for all HiPath 4000 users in your system.
Press the key. The lamp lights up.
19
19
1919
Taking calls and setting up calls
Step by Step
II
Switches?
Do not disturb?
Activate?
Deactivate?
Enter the service code.
or
Select and confirm.
Select and confirm. The display indicates whether the
do not disturb facility has been activated or deactivated.
and
or Confirm.
If do not disturb is active, you hear an alerting
tone when you lift the handset.
The attendant can override the do not disturb
function in order to speak to you.
If System Support has disabled the do not disturb
facility for the HiPath 4000 system, the option "do
not disturb" does not appear in the Service Menu.
Malicious call holding
Additional functions?
Additional functions?
20
20
2020
Service Menu
You can trace a malicious external caller. The caller’s
number can be registered during the call or for up to 30
seconds after the call. You must not replace the handset.
Press the key. The lamp lights up.
OJ
Enter the service code.
or
Select and confirm.
Select and confirm.
If malicious call holding was successful, your network carrier will have the stored data. Get in
touch with System Support!
Step by Step
Setting up calls
Setting up calls
Dialling with the handset off-hook
Q Lift the handset.
S Internal: Enter the number.
External: Enter the external code and the number.
The called party is busy or does not answer:
W Replace the handset.
Speaker
Dialling with the handset on-hook
S Internal: Enter the number.
External: Enter the external code and the number.
The called party answers via the loudspeaker:
Q Lift the handset.
or When handset is on-hook: speakerphone.
The called party is busy or does not answer:
Press the key. The lamp goes out.
21
21
2121
Setting up calls
Step by Step
Additional functions?
Display suppression?
Service Menu
Suppressing the number display at the called party
Suppression of the number indication only applies to
the next call and is not stored together with the redial
function.
Press the key. The lamp lights up.
Enter the service code. Dial tone can be heard.
OI
or
Select and confirm.
Confirm. Dial tone can be heard.
and
S Enter the other party’s number. If the call is answered,
your number does not appear on the called party’s display.
Direct call to a colleague via
22
22
2222
Voice calling
loudspeaker (voice calling)
You can make a direct call to an internal HiPath 4000 or
Hicom 300 E/H user via the loudspeaker in his telephone.
Precondition: Your telephone has a "voice calling" key.
Press the key.
S Enter the number.
Wait for voice calling tone.
Q Lift the handset and speak to the other party.
or If the handset is on-hook: handsfree conversing.
If the called party has activated the stop voice
calling facility (Æ page 19), he receives voice calling as a normal call.
Step by Step
Service Menu
Additional functions?
DTMF suffix dialing?
Setting up calls
Entering commands with tone dialling (DTMF suffix dialling)
This feature is not applicable for UK and other
countries using tone dialling (default).
After dialling a number, you can set tone dialling in order to activate equipment - such as an answering machine or an automatic information or switching system by means of command inputs in DTMF mode
(DTMF = dual-tone multifrequency dialling).
Press the key. The lamp lights up.
OH Enter the service code.
or
Select and confirm.
Select and confirm.
You can now enter commands with keys 0 to 9, the star
key and the square key.
DTMF mode is deactivated as soon as the connection is cleared down.
The "DTMF suffix dialing" display may appear at
the end of number input, depending on the PBX
configuration. You can then proceed to enter
commands as soon as you have dialled a number.
23
23
2323
Calling several persons simultaneously
Step by Step
Consultation?
S Make your call to the second party.
Calling several persons
simultaneously
Making a second call (consultation)
During a call in progress you can set up a second call,
e.g. in order to obtain information. The first party waits.
Confirm.
Release and return?
To g g l e ?
Release and return?
24
24
2424
Release the second call – return to the first call:
Confirm.
Alternating between two calls
(toggling)
Precondition: You have either set up a second call (see
above) or taken a second call (Æ page 15) during a call
in progress.
To switch to the waiting party:
Select and confirm.
Release the present call – return to the other call:
Select and confirm.
Step by Step
Conference?
Calling several persons simultaneously
Setting up an add-on conference:
Confirm.
An alerting tone indicates that all three users have been
interconnected to form a conference circuit.
System-supported conference
In a system-supported conference you can include up to
8 internal and external users. Users with system telephones can execute or use all of the following functions. ISDN telephones and external users are passive
users - they can only be included in an existing conference.
You can include users and conferences from a distant
system in your conference. The distant users can set up
and extend their own conference. The members of this
conference are included in your conference. But they
cannot execute or use the following functions.
The following functions are supported for all conference
members with a system telephone:
• Setting up a conference when calling a user or receiving a call or making a consultation call or receiving a second call.
• Accepting a waiting call and including the caller in
the conference.
• Toggling between the conference and a consultation
call or waiting call.
• Holding a consultation call during a conference and
adding it to the conference.
• Interconnecting conference members from two independent conferences via a distant network.
• Putting the conference on hold, if line keys are installed.
• Receiving overview of all conference members.
• Transferring the conference to a new user.
The functions listed above can be carried out by all conference members at the same time.
25
25
2525
Calling several persons simultaneously
Step by Step
or
S You call another user.
Start conference?
S Call the second user.
Conference?
Conf. 1-2-3
Add on to conference?
Setting up a conference
You can set up a conference from any of the following
types of connection:
• single call
• consultation call
• waiting call
Starting a conference from a single call
You want to set up a conference.
You receive a call.
Select and confirm.
Announce that a conference is to be set up.
Confirm.
You will receive the message "1 is your position".
This question will then be displayed.
Setting up a conference from a consultation call
26
26
2626
Consultation?
Conference?
Waiting call
Conference?
You are connected to one user and call a second user.
Confirm.
S Call the second user. The second user answers, you an-
nounce the conference.
Select and confirm.
You will receive the message "1 is your position".
Setting up a conference from a waiting call
You are connected to one user and receive another call.
An alerting tone is audible. The lamp flashes. Press the
key. You are connected to the waiting caller. The other
party is placed on hold.
Select and confirm.
You will receive the message "1 is your position". All
members are interconnected in a conference circuit.
Step by Step
Add on to conference?
Conference?
Return to conference?
Calling several persons simultaneously
Expanding the conference
Any member of the system conference can expand the
conference by
• calling another user and adding this person to the
conference
• adding a user to the conference from a consultation
call
• accepting a waiting call and adding the caller to the
conference.
Calling and adding another user
You intend to call another user and to add this person to
the conference.
Select and confirm.
S Call the new user.
Announce the conference.
Confirm.
The user is added to the conference.
If the new user does not answer:
Confirm.
Consultation?
Conference?
To g g l e ?
Release and return?
Expanding the conference from a consultation call
You wish to make a consultation call during the conference.
Select and confirm. The conference is placed on hold.
S Call a user. Make the consultation call.
Select and confirm to add the user from the consultation call to the conference.
or
Switch between the conference and the consultation
call.
or
Select and confirm to release the consultation call and
return to the conference.
27
27
2727
Calling several persons simultaneously
Step by Step
Waiting call
Conference?
or
To g g l e ?
or
Release and return?
Consultation?
S Call a user.
or
Add on to conference?
S Call a user.
Transfer conference?
W Replace the handset.
Accepting a waiting call and adding it to the conference
If you receive a waiting call during the conference (call
waiting function is activated), you can add this user to
the conference.
An alerting tone is audible. The lamp flashes. Press the
key. You are connected to the waiting caller. The conference is placed on hold.
Select and confirm to add the waiting caller to the conference.
Switch between the conference and the waiting caller.
Select and confirm to release the waiting call and return
to the conference.
Transferring the conference
Any member can transfer the conference to a nonmember called using the consultation or expand conference
functions. The new user is not yet a member of the conference. The conference cannot be transferred to a caller whose call is answered by a member using the Call
Waiting function.
You are taking part in a conference.
Select and confirm. The conference is placed on hold.
Select and confirm.
Announce that you are transferring the conference.
Select and confirm.
You are disconnected from the conference.
28
28
2828
Step by Step
View members? >
No. member No. 1
Next conference party? >
Next conference party? >
Stop viewing? >
Release party? >
Calling several persons simultaneously
During the conference
You are taking part in a conference with 3 to 8 members
and you wish to know about the other members or to
disconnect a member.
Viewing member information
Select and confirm.
The display shows the name and call number of the other member with lowest member number.
Confirm to display the next member.
or
Select and confirm to end the display.
or
Select and confirm to disconnect this member from the
conference. If there were only three members, the conference is now ended and the call continues as a twoparty call.
Disconnecting the last member added
Remove last party? >
Line
Hold?
Line
You wish to disconnect the last member added to the
conference.
Select and confirm. The last member added is disconnected. If there were only three members, the conference is now ended.
Putting the conference on hold
If line keys are installed (Æ page 66) you can put the
conference on hold and make a call on another line.
Press line key.
or
Select and confirm.
The conference will be put on hold. The following message is displayed: 1st line: "Conference", 2nd line: "On
hold".
Press the line key on which the conference is being held
- you are reconnected to the conference.
29
29
2929
Calling several persons simultaneously
Step by Step
Consultation?
S Call the other party and inform him that the waiting user
W
Start transfer?
S Enter the number of the wanted party.
W Replace the handset.
Extending a call
If the person you are conversing with wishes to be forwarded to one of your colleagues, you can pass on the
connection to this third person.
Extending the call with prior announcement:
Confirm.
wishes to be put through to him.
Replace the handset. The two users are connected to
each other.
Extending the call without prior announcement:
Select and confirm.
If a connection is not set up between the other
two parties within 40 seconds, you are recalled.
You are then connected to the first party again.
30
30
3030
Switchover
Using the switchover button
The switchover button that must be configured by System Support can be used for the following functions:
• consultation (return to the call being held or the conference being held)
• toggling
• accepting a waiting call
• accepting a group call
Waiting call
You hear a call-waiting tone. Information about the call
appears in the display.
Press the flashing key to accept the waiting call. The
lamp is on.
Toggling
You are connected to two users. One user is waiting.
The switchover lamp is on
Loading...