Siemens 3000, 500 advance, 500 basic, 500 standard, 500 economy user guide
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Before You Begin
These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic,
optiPoint 500 standard and optiPoint 500 advance telephones on your
HiPath 3000 / 5000 RSM.
They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the
following reasons:
• The function has not been configured for your telephone - address any questions to
your service personnel.
• Your communications platform does not support this function - contact your service
personnel to upgrade your system.
Important Notes
Do not operate the telephone in environments where there is a danger
of explosions.
Use only original Siemens accessories Æ page 101. Using other accessories may cause a hazard and will invalidate the warranty and the CE
mark.
Never open the telephone or a key module. If you encounter any problems, contact your service personnel.
Never allow the telephone to come into contact with staining or aggressive liquids such as
coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ page 102.
The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or
which may change as a result of further development of the products.
An obligation to provide the respective characteristics shall only exist if expressly agreed
in the terms of contract.
Marks
The device conforms to the EU guideline 1999/5/EG, as attested by the
CE mark.
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures
that energy consumption and the use of primary raw materials are kept
to a minimum, thus reducing waste production.
2
Contents
Basic operating instructions . . . . . . . . . . . . . . . . . . . . 9
optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 9
optiPoint 500 advance control panel with optiPoint key modules . . . . . 10
How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 11
Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 12
... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 13
Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Ø
Basic and Enhanced Functions
Making and Answering Calls . . . . . . . . . . . . . . . . . . 14
Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Answering a Call with the Speaker
(Speakerphone Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 15
Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 16
Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 17
Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 17
Accepting a Specific Call for Your Colleague. . . . . . . . . . . . . . . . . . . . . 18
Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Accessing the Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Enabling and Disabling Handsfree Answerback. . . . . . . . . . . . . . . . 20
Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 22
Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Answering Calls from the Entrance Telephone and Opening the Door. 23
Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . . . . 24
Display Number of Waiting Calls and Overload Indication. . . . . . . . . . . 25
3
Contents
Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 27
Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . . . . 28
Activating Tone Dialing (DTMF Suffix Dialing) . . . . . . . . . . . . . . . . . . . . 29
Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . 29
Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . 30
Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Calling Multiple Parties Simultaneously. . . . . . . . .33
Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 33
Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 33
Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Adding Up to Five Parties to the Conference (Initiator Only) . . . . . . 34
Checking Which Parties Are in the Conference (Initiator Only) . . . . 35
Removing Parties From the Conference (Initiator Only) . . . . . . . . . 35
Leaving a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 35
Removing the ISDN Central Office Party
From the Conference (Only for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 35
Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
...After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . 36
Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Making Calls to Stored Destinations . . . . . . . . . . . .39
Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Retrieving the Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Ending Retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Displaying the Call Time and Additional Call Information. . . . . . . . . 40
Dialing a Station Number from the Caller List . . . . . . . . . . . . . . . . . 40
Removing an Entry from the Caller List . . . . . . . . . . . . . . . . . . . . . . 40
Saving the Other Party’s Station Number in the Caller List (Redial) 40
4
Contents
Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Dialing a Number From the Internal Directory. . . . . . . . . . . . . . . . . . . . 42
Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Using Station and System Speed-Dial Numbers . . . . . . . . . . . . . . . . . . 43
Displaying and Assigning Call Charges . . . . . . . . . 44
Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 45
Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 46
If You Cannot Reach a Destination .... . . . . . . . . . . . 47
Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . 47
Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Busy Override - Joining a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . 49
Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Adjusting the Attention Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . . . . 51
Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . . . . 51
Adjusting the Display to a Comfortable Reading Angle. . . . . . . . . . . . . 52
Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . . . . 52
Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 53
Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
Saving Station Numbers,
Functions, Procedures and Appointments . . . . . . . 55
Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 55
Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 60
Saving Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . 63
Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
5
Contents
Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64
Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Call Forwarding in the Carrier Network
and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.). . . 66
Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .67
Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 67
Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Using Another Telephone Like Your Own . . . . . . . . . . . . . . . . . . . . . . . 69
Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 71
Resetting Services and Functions
(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 71
Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 73
Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 74
Using System Functions from the Outside
(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 76
Controlling Connected Computers or Other Programs and Telephone Data
Service (HiPath 3500/3550/3700/3750 Only). . . . . . . . . . . . . . . . . . . . . 77
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 78
Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 79
6
Contents
Ø
Team and Executive/Secretary Functions
Team and Executive/Secretary
Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . . 81
Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . . 82
Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . . 83
Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 85
Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . . 86
Joining or Leaving a Group Call
(Not for the Executive Telephone in an Executive/Secretary Team) . . . 86
Transferring Calls Directly to the Executive
(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . . 87
Using Other Team Functions . . . . . . . . . . . . . . . . . . .88
Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 90
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 90
Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Ø
System networking via LAN (PC network)
Special Functions in the LAN (PC Network). . . . . . 93
Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 96
Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
7
Contents
Ø
All About Your Telephone
Labeling, Documentation and Accessories . . . . . .99
Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102
Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 103
Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104
8
Basic operating instructions
Basic operating instructions
optiPoint 500
Function keys 12 12 12 19
Full-duplex speakerphone
feature
Illuminated display - - - 9
Headset port - - - 9
USB interface - 999
Interface for add-on equipment - 999
Option bays 0112
* The name and model of your telephone are printed on the base of your optiPoint 500.
*
economy basic standard advance
--99
optiPoint 500 economy/basic/standard control panel
Key field
Program/Service
Redial
Mute or Internal
Speaker
Display,
2 lines with
24 chars
Handset
- fixed function keys:
Keypad
LEDs
Key field
freely programmable keys
-
Speaker for open
listening
and ring tones
Keys for
telephone
settings
Keys for scrolling to
functions
Key for
confirming
a function
Microphone for speakerphone mode (only
optiPoint 500 standard)
Fixed function key:
Release
9
Basic operating instructions
optiPoint 500 advance control panel with optiPoint key modules
Speaker
for open
listening
and ring tones
Handset
Iluminated
Display,
2 lines with
24 chars
Key field
Program/Service
Redial
Mute or Internal
Speaker
Keypad
- fixed function keys:
LEDs
Key field
freely programmable keys
-
Keys for
telephone
settings
10
Keys for scrolling to
functions
Fixed
function key:
Release
Key for
confirming
a function
optiPoint key module
with programmable
keys
Microphone for speakerphone
mode
Step by Step
Basic operating instructions
How to Use these Operating Instructions
You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols:
Lift the handset (off-hook).
C
Replace the handset (on-hook).
I
Conduct a call.
H
Enter a telephone number or code.
D
Program/Service
Speaker
Start conference?
Display contrast?
Please dial
Return to held call?
99
J
or
Enter the code.
K
Press volume controls on the telephone.
Press the key.
Press the illuminated key.
Press the flashing key.
The option appears on the screen.
Press the
Search for an option.
Press the
until the option appears on the screen.
Then press the
key to confirm your selection.
ã
á !
keys,
key to confirm your selection
ã
Screen Displays
Line 1 displays prompts or acknowledgment
>
messages, depending on the situation.
Line 2 displays functions that you can confirm by pressing ã. If the symbol ">" appears on the right, you can
press
á ! to access further options.
.
11
Basic operating instructions
Step by Step
Forwarding on
Callback
Send message
Program/Service
#0=Reset services?
Accessing Functions
... Interactively
You can select some functions while the telephone is
idle, for example:
Use á ! to scroll to a function and press ã to
execute it.
You can select other functions directly depending on
the situation. Example: you call a number, but the line
is busy:
Press
or
Use
execute it.
... Via the Program/Service Menu
First press the "Program/Service" key. You then see a list
of selection options, such as: "#0=Reset services"
Æ page 71.
Press the key.
Use á ! to scroll to a function and press ã to
execute it.
or
to confirm.
ã
to scroll to a function and press ã to
á !
G9 Enter the code directly.
The Quick-Reference Operating Instructions contain a
list of codes. However, they are also displayed on
screen along with the corresponding function.
... With Function Keys
If you saved a function on a key Æ page 57, you can access it directly as follows:
Press the Mute key to execute the function.
12
Basic operating instructions
Functions You Can Use
Basic and Enhanced Functions
You can use all basic and enhanced communications platform functions
that appear interactively on the screen, in the Program/Service menu, and
when you press function keys.
Additional Team and Executive/Secretary Functions
Æ page 81f.
To help working and project groups work together more efficiently, the service technician can configure a variety of team functions, depending on
your preferences when working in the team. You can use these team functions in addition to the basic and enhanced functions.
In addition to call pickup, hunting groups (group call), and call distribution
groups, you can also set up teams with multiple lines per telephone.
You can tell if a telephone has trunk keys if your station number and the
numbers of your colleagues are programmed on trunk keys. You can access all lines and can also conduct different calls simultaneously on multiple lines.
Another team function category includes the executive/secretary
functions,which are configured by the service technician. You can use executive and secretary functions in addition to the basic and enhanced functions as well as other team functions.
An executive/secretary telephone has DSS keys for the executive or secretary, trunk keys for the executive and secretary, as well as ring transfer
keys.
Using the Telephone Efficiently
• You probably have certain colleagues or external parties with whom
you talk on the phone especially frequently. To dial these numbers fast-
er and more conveniently, you can save them on keys
(Saving station numbers for repertory dialing on keys Æ page 55).
• All too often you reach a busy line when dialing a number. Amid the
confusion of your working day, it’s easy to forget to try the number
again later on. To avoid this, make it a habit to use the "Callback"
Æ page 47 function.
Basic and Enhanced Functions
13
Making and Answering Calls
Step by Step
J
Making and Answering Calls
Special default ring signaling is set for your telephone:
• When you receive an internal call, your telephone
rings once every four seconds (single-tone
sequence).
• When you receive an external call, your telephone
rings twice in rapid succession every four seconds
(dual-tone sequence).
• When you receive a call from the entrance telephone, your telephone rings three times in rapid
succession every four seconds (triple-tone sequence).
• If a call is waiting, you hear a short tone (beep) every
six seconds.
The number or the name of the caller appears on the
display.
Answering a Call With the Handset
The telephone rings. The caller appears on the screen.
Lift the handset.
C
or KRaise or lower the volume. Keep pressing the key until
the desired volume is set.
Ending the call:
Replace the handset.
I
or
Release
Press the key.
Answering a Call with the Speaker (Speakerphone Mode)
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
The telephone rings. The caller appears on the screen.
Speaker
J
or KRaise or lower the volume. Keep pressing the key until
14
Press the key. The LED lights up.
Speakerphone mode.
the desired volume is set.
Step by Step
Speaker
Release
Making and Answering Calls
Ending the call:
Press the key. The LED goes out.
or
Press the key.
Notes on speakerphone mode:
• Tell the other party that you are using speakerphone
mode.
• The speakerphone works bests at a low receiving
volume.
• The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm
(approx. 20 inches).
Open Listening in the Room During a Call
You can let other people in the room join in on the call.
Let the other party know that you have turned on the
speaker.
Precondition: You are conducting a call with the handset.
Speaker
Speaker
Activating ring transfer:
Press the key. The LED lights up.
Deactivating this function:
Press the key. The LED goes out.
15
Making and Answering Calls
Step by Step
Speaker
C
and
and
Switching to Speakerphone Mode
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Precondition: You are conducting a call with the handset.
Hold down the key and replace the handset.
I
(in the U.S.: press the key once and replace the handset). Then release the key and continue the call.
Switching to the Handset
This function is not available with
optiPoint 500 economy and optiPoint 500 basic.
Precondition: You are engaged in a call in speakerphone mode.
Lift the handset. Continue the call.
H
Using Call Waiting
16
Call waiting?
Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call.
You can either ignore or accept the waiting call.
When you accept the waiting call, you can either end
the first call or place it on hold and resume the call later
on.
You can also bar call waiting or the call waiting tone
Æ page 17.
Accepting a Waiting Call (Camp-On)
Precondition: You are engaged in a phone call and hear
a tone (every six seconds).
Ending the first call and answering the waiting call:
I Replace the handset. Your telephone rings.
C Answer the second call. Lift the handset.
Placing the first call on hold and answering the second call:
Select and confirm.
Step by Step
Program/Service
Quit and return?
Program/Service
or
F>>
or
F9
or
Making and Answering Calls
Press the key. The LED lights up. Enter the code.
You are connected to the call waiting party immediately.
The first party is placed on hold.
Ending the second call and resuming the first one:
Confirm.
Press the key. The LED lights up. Enter the code.
I C
Replace the handset. "Recall: ..." appears on the screen.
Lift the handset.
Preventing and Allowing Call Waiting (Automatic Camp-On)
If this function has been configured (ask your service
technician), you can prevent or allow a second call
Æ page 16 from being signaled by automatic camp-on
during an ongoing call.
Program/Service
#490=Call wait.trm.off?
490=Call wait.term.on?
*
Press the key. The LED lights up
and
Select and confirm.
or
or
G=B9 or F=B9 Enter the code for "off" or "on".
Turning the Call Waiting Tone On and Off
You can suppress the call waiting tone (every six seconds) for external calls. A one-time special dial tone
then alerts you to the waiting call.
Wai ti ng to ne off?
Wai ti ng to ne on?
FA@ or GA@ Enter code for "tone off" or "tone on".
Select and confirm.
or
or
17
Making and Answering Calls
Step by Step
Program/Service
59=Pickup - directed?
*
F>B
If applicable
Next?
Accepting a Specific Call for Your
Colleague
You hear another telephone ring.
Press the key. The LED lights up
Select and confirm.
or
Enter the code.
A called station appears on the screen.
Select and confirm until you see the station you want.
Accept call?
Release
Confirm.
or
If you know the number of the telephone that is ringing,
D
enter it directly.
or
Press the flashing key.
Accepting calls in a team Æ page 90.
Rejecting Calls
You can reject calls which you do not wish to take. The
call is then signaled at another definable telephone
(contact your service personnel).
The telephone rings. The caller is displayed.
Press the key.
If a call cannot be rejected, your telephone will continue
to ring. The message "currently not possible" (UK) or
"Feature not available" (US) is displayed (e.g in the case
of recalls).
18
Step by Step
US: View messages?
UK: Display Messages?
Making and Answering Calls
Using Mailboxes
If you have programmed the "Mailbox" key Æ page 57,
the associated LED lights up when messages have arrived for you. If your telephone is connected to a voice
mail system, the "Mailbox" key will also light up to alert
you to any messages that have arrived.
Accessing the Mailbox
Press the illuminated "Mailbox" key.
or
Confirm.
US: Message sent?
UK: Text?
US: Call voice mail?
UK: Call Voice Mail?
US: Reminder:
UK: Reminder at:
Speaker
or
or
C I
Select and confirm.
Follow the user prompts.
Using Timed Reminders
Precondition: You must have saved a timed reminder
Æ page 62. The current time is the time stored.
The telephone rings. The timed reminder appears on
the screen.
Press the key twice.
Lift the handset and replace it again.
If you fail to answer the timed reminder, it repeats five times and is then erased.
19
Making and Answering Calls
Step by Step
Mute off?
Mute
Using the Speakerphone
A colleague addresses you directly over the speaker
with a speaker call. You hear a tone before the announcement. The other party’s name or station number
appears on the screen.
You can conduct the call with the handset or in speakerphone mode.
Speakerphone mode is not available with
optiPoint 500 economy and optiPoint 500 basic.
Lift the handset and answer the call.
C
or
Press the "OK" key to confirm your selection and answer
the call.
or
Press the key and answer the call.
If handsfree answerback is enabled (see below),
you do not need to switch on the microphone you can answer directly. You can answer immediately in speakerphone mode.
If handsfree answerback is disabled (default setting), follow the procedure described above.
Placing a speaker call to a colleague Æ page 28.
Enabling and Disabling Handsfree Answerback
HF answerback on?
HF answerback off?
FB? or GB? Enter the code for "on" or "off".
Select and confirm.
or
or
Answering a Call With a Headset
Answer?
Release
20
Your telephone rings. Confirm.
Ending the call:
Press the key. The LED goes out.
Step by Step
DND on?
DND off?
FB@
or
GB@
Making and Answering Calls
Turning Do Not Disturb On and Off
You can activate the do not disturb function if you do not
want the receive any calls. When do not disturb is activated, internal callers hear a busy signal and external
callers are rerouted to a telephone assigned for this purpose (contact your service personnel).
Select and confirm.
or
or
Enter the code for "on" or "off".
When you lift the handset, a special dial tone
(continuous buzzing tone) reminds you that do
not disturb is active.
Authorized internal callers can automatically
override the do not disturb function after five seconds.
Ringer cutoff on?
Ringer cutoff off?
FBA
or
GBA
Turning Ringer Cutoff On and Off
You can activate the ringer cutoff function if you do not
want the receive any calls. Calls are only identified by
one ring signal, an indication on the display, and a key
which has been programmed to flash (such as a trunk
key).
Select and confirm.
or
or
Enter the code for "on" or "off".
21
Making and Answering Calls
Step by Step
Program/Service
84=Trace call?
*
FA=
Trace Call: Identifying Anonymous Callers (Not for U.S.)
You can have the carrier identify malicious external callers. You can save the caller’s station number during the
call or for 30 seconds after the call ends. However, it is
essential that you do not replace your handset during
this time.
Press the key. The LED lights up.
and
Select and confirm.
or
Enter the code.
After you have finished tracing the call, the data
is stored on the carrier’s system. Now contact
your service personnel.
Turning the Microphone On and Off
To prevent the other party from listening in while you
consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree
microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, Æ page 20).
Speakerphone mode is not available with
optiPoint 500 economy and optiPoint 500 basic.
Precondition: You are conducting a call. The microphone is switched on.
Mute
Mute
Mute on?
Mute off?
Program/Service
Press the key. The LED lights up.
or
Press the illuminated key. The LED goes out.
or
Select and confirm.
or
or
Press the key. The LED lights up
F>; or G>; Enter the code for "on or "off".
22
Step by Step
Making and Answering Calls
Answering Calls from the Entrance Telephone and Opening the Door
If an entrance telephone has been programmed, you
can use your telephone to speak to someone at the
entrance telephone and to activate a door opener.
If you have the proper authorization (contact your service personnel), you can activate the door opener, en-
abling visitors to open the door themselves by entering
a
5-digit code (using a DTMF transmitter or installed keypad).
Speaking to visitors via the entrance telephone:
Precondition: Your telephone rings.
Lift the handset within thirty seconds. You are connect-
C
ed to the entrance telephone immediately.
or
Lift the handset after more than thirty seconds.
C
Dial the entrance telephone number.
D
Open door?
Program/Service
61=Open door?
*
Opening the door from your telephone during a call
from the entrance telephone:
Confirm.
Opening the door from your telephone without
calling the entrance telephone:
Press the key. The LED lights up.
Select and confirm.
or
F?: Enter the code.
D Dial the entrance telephone number.
Special features must be taken into consideration if your telephone operates with
HiPath 5000 RSM (system networking via PC
network) Æ page 98!
23
Making and Answering Calls
Step by Step
Program/Service
89=Door opener on?
*
FAB
3=change password?
Opening the door with a code (at the door):
After ringing the bell, enter the five-digit code (using the
D
keypad or a DTMF transmitter). Depending on how the
door opener has been programmed, a doorbell call signal may or may not be forwarded.
Activating the door opener:
Press the key. The LED lights up
Select and confirm.
or
Enter the code.
Dial the entrance telephone number.
D
Enter the five-digit code. Default code = "00000".
D
or
Select the displayed function and press the "OK" dialog
key to change the code.
1=enable with ring?
2=enable w/o ring?
#89=Door opener off?
24
Program/Service
GAB Enter the code.
Select and confirm.
or
You can also open the door without a doorbell ring.
Deactivating the door opener:
Press the key. The LED lights up.
Select and confirm.
or
Accepting a Call From an Answering Machine
You can accept a call from any answering machine if the
machine is connected to your system (contact your service personnel) and you have programmed the answering machine number on a key Æ page 57.
The LED lights up. Press the key.
Step by Step
Making and Answering Calls
Display Number of Waiting Calls and Overload Indication
You can show the number of external waiting calls on
the display by pressing the "View number of calls" key
Æ page 57.
Press the "Waiting calls" key.
If the number of waiting calls exceeds a preset limit
while you are engaged in another call (overload), the
LED on the key lights up. Contact your service personnel to find out the waiting call limit.
•LED off:
No callers waiting.
• LED flashes slowly:
You have reached the programmed threshold.
• LED flashes rapidly:
You have exceeded the threshold value (overload).
25
Making Calls
Step by Step
Making Calls
Off-Hook Dialing
Lift the handset.
C
Internal calls: Enter the station number.
D
External calls: Enter the external code and the station
number.
The called party does not answer or is busy:
Replace the handset.
I
On-Hook Dialing
Internal calls: Enter the station number.
D
External calls: Enter the external code and the station
number.
The other party answers with speaker:
Lift the handset.
C
or On-hook: Use speakerphone mode (not available with
optiPoint 500 economy and optiPoint 500 basic).
The called party does not answer or is busy:
Speaker
26
Press the key. The LED goes out.
Your system may also be programmed so that
you have to press the Internal key before you dial
an internal number.
To call an external party, you have to enter an external code before dialing the party’s telephone
number (Prime Line is not active; contact your
service personnel).
Step by Step
Dial?
Delete number?
En-Bloc Sending / Correcting Numbers
If this feature is configured (contact your service personnel), a connection is not attempted immediately
when a station number is entered. This means that you
can correct the number if necessary.
The station number is only dialed at your specific request.
Internal: enter station number.
D
External: enter external code and station number.
Dialing entered/displayed numbers:
Lift the handset.
C
or
Confirm.
Correcting numbers entered:
Select and confirm.
The last digit entered in each case is deleted.
Enter the required digit(s).
D
Making Calls
End?
Speaker
Release
Canceling en-bloc sending:
Select and confirm.
or
Press the key. The LED goes out.
or
Press the key.
27
Making Calls
Step by Step
Suppress call ID?
Restore caller ID?
FA?
or
GA?
Program/Service
Caller ID Suppression
You can prevent your station number or name from appearing on the displays of external parties you call. The
feature remains active until you deactivate it.
Select and confirm.
or
or
Enter code for "suppress" or "restore".
Your service personnel can turn caller ID suppression on and off for all telephones.
Talking to Your Colleague With a Speaker Call
You can make a loudspeaker announcement through a
loudspeaker if connected (ask your service personnel),
or to an internal user with a system telephone without
any action on their part.
Press the key. The LED lights up.
28
80=Speaker call?
*
Select and confirm.
or
FA9 Enter the code.
D Enter the station number.
Responding to a speaker call Æ page 20.
Step by Step
Program/Service
53=DTMF dialing?
*
Making Calls
Activating Tone Dialing
(DTMF Suffix Dialing)
You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine
or automatic information system.
Press the key. The LED lights up.
Select and confirm.
or
F><
Enter the code.
You can use the keys "0" through "9", "*", and "#" to trans-
D
mit DTMF signals.
Automatic Connection Setup (Hotline)
If this function is configured (contact your service personnel), the system automatically sets up a connection
to a preset internal or external destination.
C Lift the handset.
Depending on the setting, the connection is either set
up immediately or only after a preset period of time
(hotline after a timeout).
Ending the call also deactivates DTMF suffix
dialing.
Your system may be configured so that you can
start DTMF suffix-dialing immediately after
setting up a connection.
29
Making Calls
Step by Step
Reserve trunk?
41=Temporary MSN?
*
Program/Service
F=:
Reserve Trunk
If this feature is configured (contact your service personnel), you can reserve a busy trunk for your own use.
When the trunk is free, you receive a call and a message
appears on the display.
Precondition: The message "US:Currently busy
UK:busy at the moment" appears on your screen.
Confirm.
When the reserved trunk becomes free:
Your telephone rings. The display shows " Trunk is free".
Lift the handset. You hear the CO dial tone.
C
Enter the number of the external station.
D
Assigning a Station Number
(Not for U.S.)
If this function has been configured (contact your service personnel), you can selectively assign a specific
number (DID number) to your telephone before making
an external call. The assigned number then appears on
the called party’s display.
Press the key. The LED lights up.
Select and confirm.
or
Enter the code.
D Enter the DID number you wish to use.
D Dial the external number.
30
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