Siemens 3000, 500 advance, 500 basic, 500 standard, 500 economy user guide

...

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Before You Begin

These operating instructions describe the optiPoint 500 economy, optiPoint 500 basic, optiPoint 500 standard and optiPoint 500 advance telephones on your HiPath 3000 / 5000 RSM. They describe all functions you can use from your telephone. You may find that some functions you wish to use are not available on your telephone. This may be due to one of the following reasons:

• The function has not been configured for your telephone - address any questions to your service personnel.

• Your communications platform does not support this function - contact your service personnel to upgrade your system.

Important Notes

Do not operate the telephone in environments where there is a danger of explosions.

Use only original Siemens accessories Æ page 101. Using other accessories may cause a hazard and will invalidate the warranty and the CE mark.

Never open the telephone or a key module. If you encounter any problems, contact your service personnel.

Never allow the telephone to come into contact with staining or aggressive liquids such as coffee, tea, juice, or soft drinks. For information on telephone maintenance Æ page 102.

The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract.

Marks

The device conforms to the EU guideline 1999/5/EG, as attested by the CE mark.

This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures that energy consumption and the use of primary raw materials are kept to a minimum, thus reducing waste production.

Contents

Basic operating instructions . . . . . . . . . . . . . . . . . . . . 9

optiPoint 500 economy/basic/standard control panel . . . . . . . . . . . . . . . 9

optiPoint 500 advance control panel with optiPoint key modules . . . . . 10

How to Use these Operating Instructions. . . . . . . . . . . . . . . . . . . . . . . 11

Screen Displays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Accessing Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... Interactively . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... Via the Program/Service Menu . . . . . . . . . . . . . . . . . . . . . . . . . . 12

... With Function Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Functions You Can Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Basic and Enhanced Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Additional Team and Executive/Secretary Functions. . . . . . . . . . . . 13

Using the Telephone Efficiently. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Basic and Enhanced Functions

Making and Answering Calls . . . . . . . . . . . . . . . . . . 14

Answering a Call With the Handset. . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Answering a Call with the Speaker

(Speakerphone Mode) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Open Listening in the Room During a Call . . . . . . . . . . . . . . . . . . . . . . 15

Switching to Speakerphone Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Switching to the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Using Call Waiting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Accepting a Waiting Call (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . 16

Preventing and Allowing Call Waiting (Automatic Camp-On). . . . . . 17

Turning the Call Waiting Tone On and Off . . . . . . . . . . . . . . . . . . . . 17

Accepting a Specific Call for Your Colleague. . . . . . . . . . . . . . . . . . . . . 18

Rejecting Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Using Mailboxes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Accessing the Mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using Timed Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Enabling and Disabling Handsfree Answerback. . . . . . . . . . . . . . . . 20

Answering a Call With a Headset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Turning Do Not Disturb On and Off. . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Turning Ringer Cutoff On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Trace Call: Identifying Anonymous Callers (Not for U.S.) . . . . . . . . . . . 22

Turning the Microphone On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Answering Calls from the Entrance Telephone and Opening the Door. 23

Accepting a Call From an Answering Machine . . . . . . . . . . . . . . . . . . . 24

Display Number of Waiting Calls and Overload Indication. . . . . . . . . . . 25

Contents

Making Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Off-Hook Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

On-Hook Dialing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

En-Bloc Sending / Correcting Numbers . . . . . . . . . . . . . . . . . . . . . . 27

Caller ID Suppression . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Talking to Your Colleague With a Speaker Call . . . . . . . . . . . . . . . . . . . 28

Activating Tone Dialing (DTMF Suffix Dialing) . . . . . . . . . . . . . . . . . . . . 29

Automatic Connection Setup (Hotline) . . . . . . . . . . . . . . . . . . . . . . . . . 29

Reserve Trunk . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Assigning a Station Number (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . 30

Trunk Flash . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Associated Dialing/Dialing Aid . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Calling Multiple Parties Simultaneously. . . . . . . . .33

Calling a Second Party (Consultation Hold) . . . . . . . . . . . . . . . . . . . . . . 33

Switching to the Party on Hold (Toggle) . . . . . . . . . . . . . . . . . . . . . 33

Conducting a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Adding Up to Five Parties to the Conference (Initiator Only) . . . . . . 34

Checking Which Parties Are in the Conference (Initiator Only) . . . . 35

Removing Parties From the Conference (Initiator Only) . . . . . . . . . 35

Leaving a Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Ending a Conference (Initiator Only) . . . . . . . . . . . . . . . . . . . . . . . . 35

Removing the ISDN Central Office Party

From the Conference (Only for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . 35

Transferring a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

...After a Speaker Call (Announcement) in a Group . . . . . . . . . . . . . 36

Parking a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Retrieving a Parked Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Placing External Calls on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Picking up (Retrieving) a Held Call . . . . . . . . . . . . . . . . . . . . . . . . . . 38

Making Calls to Stored Destinations . . . . . . . . . . . .39

Using a Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Retrieving the Caller List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Ending Retrieval. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

Displaying the Call Time and Additional Call Information. . . . . . . . . 40

Dialing a Station Number from the Caller List . . . . . . . . . . . . . . . . . 40

Removing an Entry from the Caller List . . . . . . . . . . . . . . . . . . . . . . 40

Saving the Other Party’s Station Number in the Caller List (Redial) 40

Contents

Redialing a Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Dialing a Number From the Internal Directory. . . . . . . . . . . . . . . . . . . . 42

Using Repertory Dialing Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Using Station and System Speed-Dial Numbers . . . . . . . . . . . . . . . . . . 43

Displaying and Assigning Call Charges . . . . . . . . . 44

Displaying Call Charges (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . 44

Displaying Call Charges for Another Telephone (Not for U.S.) . . . . . . . 45

Dialing with Call Charge Assignment. . . . . . . . . . . . . . . . . . . . . . . . . . . 46

If You Cannot Reach a Destination .... . . . . . . . . . . . 47

Using Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Storing a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Answering a Callback. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Checking and Canceling a Saved Callback . . . . . . . . . . . . . . . . . . . . 47

Call Waiting (Camp-On) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48

Busy Override - Joining a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . 49

Telephone Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Adjusting the Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Adjusting the Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Adjusting the Attention Ring Volume . . . . . . . . . . . . . . . . . . . . . . . . . . 50

Adjusting the Speakerphone to the Room Acoustics . . . . . . . . . . . . . . 51

Adjusting the Receiving Volume During a Call. . . . . . . . . . . . . . . . . . . . 51

Adjusting the Display to a Comfortable Reading Angle. . . . . . . . . . . . . 52

Display backlight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Adjusting the display contrast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52

Selecting the Language of Screen Prompts . . . . . . . . . . . . . . . . . . . . . 52

Locking the Telephone to Prevent Unauthorized Use . . . . . . . . . . . . . . 53

Saving Your PIN. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54

Saving Station Numbers,

Functions, Procedures and Appointments . . . . . . . 55

Saving Repertory Dialing Numbers on a Key. . . . . . . . . . . . . . . . . . . . . 55

Storing Station Speed-Dial Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 56

Assigning Functions to Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57

Assigning a Procedure (Operating Steps) to a Key . . . . . . . . . . . . . . . . 60

Saving Appointments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62

Testing the Telephone . . . . . . . . . . . . . . . . . . . . . . . . 63

Testing the Telephone Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Checking the Key Assignment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

Contents

Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .64

Using Variable Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65

Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.). . . 66

Using Other Functions. . . . . . . . . . . . . . . . . . . . . . . . .67

Sending a Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Displaying and Deleting Messages You Have Sent . . . . . . . . . . . . . 67

Answering Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67

Leaving an Advisory Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Deleting Advisory Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Using Another Telephone Like Your Own . . . . . . . . . . . . . . . . . . . . . . . 69

Change call number (relocate) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70

Fax Details and Message on Answering Machine . . . . . . . . . . . . . . . . 71

Resetting Services and Functions

(System-Wide Cancellation for a Telephone). . . . . . . . . . . . . . . . . . . . . 71

Silent Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Monitoring a Room . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Activating Functions for Another Telephone . . . . . . . . . . . . . . . . . . . . . 73

Locking Another Telephone to Prevent Unauthorized Use . . . . . . . . . . 74

Using System Functions from the Outside

(DISA: Direct Inward System Access) . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Using functions in ISDN via code dialing (keypad dialing) . . . . . . . . . . . 76

Controlling Connected Computers or Other Programs and Telephone Data

Service (HiPath 3500/3550/3700/3750 Only). . . . . . . . . . . . . . . . . . . . . 77

Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78

Sensors (HiPath 3300/3350/3500/3550 Only) . . . . . . . . . . . . . . . . . . . . 78

Radio Paging (Not for U.S.) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Simple Paging Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79

Enhanced Paging Equipment (Hipath 3700/3750 Only) . . . . . . . . . . 79

Contents

Team and Executive/Secretary Functions

Team and Executive/Secretary

Functions With Trunk Keys . . . . . . . . . . . . . . . . . . . . 81

Using Trunk Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81

Answering Calls With Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Making Calls with Trunk Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82

Using a Trunk Key to Place a Call on Hold and Retrieve It Again . . . 82

Switching Between Phone Calls on Multiple Trunks . . . . . . . . . . . . 83

Forwarding Calls on Lines . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83

Using DSS Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Using DSS Keys to Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Calling a Team Member Directly . . . . . . . . . . . . . . . . . . . . . . . . . . . 85

Transferring a Call in Progress. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86

Accepting a Call for Another Team Member . . . . . . . . . . . . . . . . . . . . . 86

Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team) . . . 86 Transferring Calls Directly to the Executive

(Only in an Executive/Secretary Group) . . . . . . . . . . . . . . . . . . . . . . . . . 87

Using Other Team Functions . . . . . . . . . . . . . . . . . . .88

Turning Group Call On and Off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88

Accepting a Call for Another Member of Your Team . . . . . . . . . . . . . . 90

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 90

Uniform Call Distribution (UCD). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91

System networking via LAN (PC network)

Special Functions in the LAN (PC Network). . . . . . 93

Leaving a Hunt Group/Group Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

Transferring Call Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94

Using Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

Activating and Deactivating a Ringing Group. . . . . . . . . . . . . . . . . . . . . 96

Controlling Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

Opening the Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98

Contents

All About Your Telephone

Labeling, Documentation and Accessories . . . . . .99

Labeling Key Fields . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99

Attaching a Station Number Label. . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101

Fixing Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . .102

Telephone Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102

Responding to Error Messages on the Screen . . . . . . . . . . . . . . . . . . 103

Contacts for Resolving Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103

Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .104

Basic operating instructions

optiPoint 500

Function keys 12 12 12 19

Full-duplex speakerphone feature

Illuminated display - - - 9

Headset port - - - 9

USB interface - 999

Interface for add-on equipment - 999

Option bays 0112

* The name and model of your telephone are printed on the base of your optiPoint 500.

economy basic standard advance

--99

optiPoint 500 economy/basic/standard control panel

Key field Program/Service Redial Mute or Internal Speaker

Display, 2 lines with 24 chars

Handset

- fixed function keys:

Keypad

LEDs

Key field freely programmable keys

Speaker for open listening and ring tones

Keys for telephone settings

Keys for scrolling to functions

Key for confirming a function

Microphone for speakerphone mode (only optiPoint 500 standard)

Fixed function key: Release

Basic operating instructions

optiPoint 500 advance control panel with optiPoint key modules

Speaker for open listening and ring tones

Handset

Iluminated Display, 2 lines with 24 chars

Key field Program/Service Redial Mute or Internal Speaker

Keypad

- fixed function keys:

LEDs

Key field freely programmable keys

Keys for telephone settings

Keys for scrolling to functions

Fixed function key: Release

Key for confirming a function

optiPoint key module

with programmable keys

Microphone for speakerphone mode

Step by Step

Basic operating instructions

How to Use these Operating Instructions

You will find a graphic representation of the steps in logical sequence in the left column. Below is an explanation of the symbols:

Lift the handset (off-hook).

Replace the handset (on-hook).

Conduct a call.

Enter a telephone number or code.

Program/Service

Speaker

Start conference?

Display contrast?

Please dial Return to held call?

Enter the code.

Press volume controls on the telephone.

Press the key.

Press the illuminated key.

Press the flashing key.

The option appears on the screen. Press the

Search for an option. Press the until the option appears on the screen. Then press the

key to confirm your selection.

á !

keys,

key to confirm your selection

Screen Displays

Line 1 displays prompts or acknowledgment

messages, depending on the situation.

Line 2 displays functions that you can confirm by pressing ã. If the symbol ">" appears on the right, you can press

á ! to access further options.

Basic operating instructions

Step by Step

Forwarding on

Callback

Send message

Program/Service

#0=Reset services?

Accessing Functions

... Interactively

You can select some functions while the telephone is idle, for example:

Use á ! to scroll to a function and press ã to execute it.

You can select other functions directly depending on the situation. Example: you call a number, but the line is busy:

Press

Use execute it.

... Via the Program/Service Menu

First press the "Program/Service" key. You then see a list of selection options, such as: "#0=Reset services" Æ page 71.

Press the key.

Use á ! to scroll to a function and press ã to execute it.

to confirm.

to scroll to a function and press ã to

á !

G9 Enter the code directly.

The Quick-Reference Operating Instructions contain a list of codes. However, they are also displayed on screen along with the corresponding function.

... With Function Keys

If you saved a function on a key Æ page 57, you can access it directly as follows:

Press the Mute key to execute the function.

Basic operating instructions

Functions You Can Use

Basic and Enhanced Functions

You can use all basic and enhanced communications platform functions that appear interactively on the screen, in the Program/Service menu, and when you press function keys.

Additional Team and Executive/Secretary Functions

Æ page 81f. To help working and project groups work together more efficiently, the service technician can configure a variety of team functions, depending on your preferences when working in the team. You can use these team functions in addition to the basic and enhanced functions. In addition to call pickup, hunting groups (group call), and call distribution groups, you can also set up teams with multiple lines per telephone. You can tell if a telephone has trunk keys if your station number and the numbers of your colleagues are programmed on trunk keys. You can access all lines and can also conduct different calls simultaneously on multiple lines.

Another team function category includes the executive/secretary functions,which are configured by the service technician. You can use executive and secretary functions in addition to the basic and enhanced functions as well as other team functions. An executive/secretary telephone has DSS keys for the executive or secretary, trunk keys for the executive and secretary, as well as ring transfer keys.

Using the Telephone Efficiently

• You probably have certain colleagues or external parties with whom

you talk on the phone especially frequently. To dial these numbers fast-

er and more conveniently, you can save them on keys

(Saving station numbers for repertory dialing on keys Æ page 55).

• All too often you reach a busy line when dialing a number. Amid the

confusion of your working day, it’s easy to forget to try the number

again later on. To avoid this, make it a habit to use the "Callback"

Æ page 47 function.

Basic and Enhanced Functions

Making and Answering Calls

Step by Step

Making and Answering Calls

Special default ring signaling is set for your telephone:

• When you receive an internal call, your telephone rings once every four seconds (single-tone sequence).

• When you receive an external call, your telephone rings twice in rapid succession every four seconds (dual-tone sequence).

• When you receive a call from the entrance telephone, your telephone rings three times in rapid succession every four seconds (triple-tone sequence).

• If a call is waiting, you hear a short tone (beep) every six seconds.

The number or the name of the caller appears on the display.

Answering a Call With the Handset

The telephone rings. The caller appears on the screen.

Lift the handset.

or KRaise or lower the volume. Keep pressing the key until

the desired volume is set.

Ending the call:

Replace the handset.

Release

Press the key.

Answering a Call with the Speaker (Speakerphone Mode)

This function is not available with optiPoint 500 economy and optiPoint 500 basic.

The telephone rings. The caller appears on the screen.

Speaker

or KRaise or lower the volume. Keep pressing the key until

Press the key. The LED lights up. Speakerphone mode.

the desired volume is set.

Step by Step

Speaker

Release

Making and Answering Calls

Ending the call:

Press the key. The LED goes out.

Press the key.

Notes on speakerphone mode:

• Tell the other party that you are using speakerphone mode.

• The speakerphone works bests at a low receiving volume.

• The ideal distance between the user and the telephone set in speakerphone mode is about 50 cm (approx. 20 inches).

Open Listening in the Room During a Call

You can let other people in the room join in on the call. Let the other party know that you have turned on the speaker.

Precondition: You are conducting a call with the handset.

Speaker

Activating ring transfer:

Press the key. The LED lights up.

Deactivating this function:

Press the key. The LED goes out.

Making and Answering Calls

Step by Step

Speaker

and

Switching to Speakerphone Mode

This function is not available with optiPoint 500 economy and optiPoint 500 basic.

Precondition: You are conducting a call with the handset.

Hold down the key and replace the handset.

(in the U.S.: press the key once and replace the handset). Then release the key and continue the call.

Switching to the Handset

This function is not available with optiPoint 500 economy and optiPoint 500 basic.

Precondition: You are engaged in a call in speakerphone mode.

Lift the handset. Continue the call.

Using Call Waiting

Call waiting?

Callers can still reach you while you are engaged in another call. A signal alerts you to the waiting call. You can either ignore or accept the waiting call. When you accept the waiting call, you can either end the first call or place it on hold and resume the call later on. You can also bar call waiting or the call waiting tone Æ page 17.

Accepting a Waiting Call (Camp-On)

Precondition: You are engaged in a phone call and hear a tone (every six seconds).

Ending the first call and answering the waiting call:

I Replace the handset. Your telephone rings. C Answer the second call. Lift the handset.

Placing the first call on hold and answering the second call:

Select and confirm.

Step by Step

Program/Service

Quit and return?

Program/Service

F>>

Making and Answering Calls

Press the key. The LED lights up. Enter the code.

You are connected to the call waiting party immediately. The first party is placed on hold.

Ending the second call and resuming the first one:

Confirm.

Press the key. The LED lights up. Enter the code.

I C

Replace the handset. "Recall: ..." appears on the screen. Lift the handset.

Preventing and Allowing Call Waiting (Automatic Camp-On)

If this function has been configured (ask your service technician), you can prevent or allow a second call Æ page 16 from being signaled by automatic camp-on during an ongoing call.

Program/Service

#490=Call wait.trm.off?

490=Call wait.term.on?

Press the key. The LED lights up

and

Select and confirm.

G=B9 or F=B9 Enter the code for "off" or "on".

Turning the Call Waiting Tone On and Off

You can suppress the call waiting tone (every six seconds) for external calls. A one-time special dial tone then alerts you to the waiting call.

Wai ti ng to ne off?

Wai ti ng to ne on?

FA@ or GA@ Enter code for "tone off" or "tone on".

Select and confirm.

Making and Answering Calls

Step by Step

Program/Service

59=Pickup - directed?

F>B

If applicable

Next?

Accepting a Specific Call for Your Colleague

You hear another telephone ring.

Press the key. The LED lights up

Select and confirm.

Enter the code.

A called station appears on the screen.

Select and confirm until you see the station you want.

Accept call?

Release

Confirm.

If you know the number of the telephone that is ringing,

enter it directly.

Press the flashing key.

Accepting calls in a team Æ page 90.

Rejecting Calls

You can reject calls which you do not wish to take. The call is then signaled at another definable telephone (contact your service personnel).

The telephone rings. The caller is displayed.

Press the key.

If a call cannot be rejected, your telephone will continue to ring. The message "currently not possible" (UK) or "Feature not available" (US) is displayed (e.g in the case of recalls).

Step by Step

US: View messages?

UK: Display Messages?

Making and Answering Calls

Using Mailboxes

If you have programmed the "Mailbox" key Æ page 57, the associated LED lights up when messages have arrived for you. If your telephone is connected to a voice mail system, the "Mailbox" key will also light up to alert you to any messages that have arrived.

Accessing the Mailbox

Press the illuminated "Mailbox" key.

Confirm.

US: Message sent?

UK: Text?

US: Call voice mail?

UK: Call Voice Mail?

US: Reminder:

UK: Reminder at:

Speaker

C I

Select and confirm.

Follow the user prompts.

Using Timed Reminders

Precondition: You must have saved a timed reminder

Æ page 62. The current time is the time stored.

The telephone rings. The timed reminder appears on the screen.

Press the key twice.

Lift the handset and replace it again.

If you fail to answer the timed reminder, it repeats five times and is then erased.

Making and Answering Calls

Step by Step

Mute off?

Mute

Using the Speakerphone

A colleague addresses you directly over the speaker with a speaker call. You hear a tone before the announcement. The other party’s name or station number appears on the screen.

You can conduct the call with the handset or in speakerphone mode.

Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic.

Lift the handset and answer the call.

Press the "OK" key to confirm your selection and answer the call.

Press the key and answer the call.

If handsfree answerback is enabled (see below), you do not need to switch on the microphone you can answer directly. You can answer immediately in speakerphone mode. If handsfree answerback is disabled (default setting), follow the procedure described above.

Placing a speaker call to a colleague Æ page 28.

Enabling and Disabling Handsfree Answerback

HF answerback on?

HF answerback off?

FB? or GB? Enter the code for "on" or "off".

Select and confirm.

Answering a Call With a Headset

Answer?

Release

Your telephone rings. Confirm.

Ending the call:

Press the key. The LED goes out.

Step by Step

DND on?

DND off?

FB@

GB@

Making and Answering Calls

Turning Do Not Disturb On and Off

You can activate the do not disturb function if you do not want the receive any calls. When do not disturb is activated, internal callers hear a busy signal and external callers are rerouted to a telephone assigned for this purpose (contact your service personnel).

Select and confirm.

Enter the code for "on" or "off".

When you lift the handset, a special dial tone (continuous buzzing tone) reminds you that do not disturb is active.

Authorized internal callers can automatically override the do not disturb function after five seconds.

Ringer cutoff on?

Ringer cutoff off?

FBA

GBA

Turning Ringer Cutoff On and Off

You can activate the ringer cutoff function if you do not want the receive any calls. Calls are only identified by one ring signal, an indication on the display, and a key which has been programmed to flash (such as a trunk key).

Select and confirm.

Enter the code for "on" or "off".

Making and Answering Calls

Step by Step

Program/Service

84=Trace call?

FA=

Trace Call: Identifying Anonymous Callers (Not for U.S.)

You can have the carrier identify malicious external callers. You can save the caller’s station number during the call or for 30 seconds after the call ends. However, it is essential that you do not replace your handset during this time.

Press the key. The LED lights up.

and

Select and confirm.

Enter the code.

After you have finished tracing the call, the data is stored on the carrier’s system. Now contact your service personnel.

Turning the Microphone On and Off

To prevent the other party from listening in while you consult with someone in your office, you can temporarily switch off the handset microphone or the handsfree microphone. You can also switch on the handsfree microphone to answer an announcement via the telephone speaker (speaker call, Æ page 20).

Speakerphone mode is not available with optiPoint 500 economy and optiPoint 500 basic.

Precondition: You are conducting a call. The microphone is switched on.

Mute

Mute on?

Mute off?

Program/Service

Press the key. The LED lights up.

Press the illuminated key. The LED goes out.

Select and confirm.

Press the key. The LED lights up

F>; or G>; Enter the code for "on or "off".

Step by Step

Making and Answering Calls

Answering Calls from the Entrance Telephone and Opening the Door

If an entrance telephone has been programmed, you can use your telephone to speak to someone at the entrance telephone and to activate a door opener. If you have the proper authorization (contact your service personnel), you can activate the door opener, en- abling visitors to open the door themselves by entering a 5-digit code (using a DTMF transmitter or installed keypad).

Speaking to visitors via the entrance telephone:

Precondition: Your telephone rings.

Lift the handset within thirty seconds. You are connect-

ed to the entrance telephone immediately.

Lift the handset after more than thirty seconds.

Dial the entrance telephone number.

Open door?

Program/Service

61=Open door?

Opening the door from your telephone during a call from the entrance telephone:

Confirm.

Opening the door from your telephone without calling the entrance telephone:

Press the key. The LED lights up.

Select and confirm.

F?: Enter the code.

D Dial the entrance telephone number.

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 98!

Making and Answering Calls

Step by Step

Program/Service

89=Door opener on?

FAB

3=change password?

Opening the door with a code (at the door):

After ringing the bell, enter the five-digit code (using the

keypad or a DTMF transmitter). Depending on how the door opener has been programmed, a doorbell call signal may or may not be forwarded.

Activating the door opener:

Press the key. The LED lights up

Select and confirm.

Enter the code.

Dial the entrance telephone number.

Enter the five-digit code. Default code = "00000".

Select the displayed function and press the "OK" dialog key to change the code.

1=enable with ring?

2=enable w/o ring?

#89=Door opener off?

Program/Service

GAB Enter the code.

Select and confirm.

You can also open the door without a doorbell ring.

Deactivating the door opener:

Press the key. The LED lights up.

Select and confirm.

Accepting a Call From an Answering Machine

You can accept a call from any answering machine if the machine is connected to your system (contact your service personnel) and you have programmed the answering machine number on a key Æ page 57.

The LED lights up. Press the key.

Step by Step

Making and Answering Calls

Display Number of Waiting Calls and Overload Indication

You can show the number of external waiting calls on the display by pressing the "View number of calls" key Æ page 57.

Press the "Waiting calls" key.

If the number of waiting calls exceeds a preset limit while you are engaged in another call (overload), the LED on the key lights up. Contact your service personnel to find out the waiting call limit.

•LED off: No callers waiting.

• LED flashes slowly: You have reached the programmed threshold.

• LED flashes rapidly: You have exceeded the threshold value (overload).

Making Calls

Step by Step

Making Calls

Off-Hook Dialing

Lift the handset.

Internal calls: Enter the station number.

External calls: Enter the external code and the station number.

The called party does not answer or is busy:

Replace the handset.

On-Hook Dialing

Internal calls: Enter the station number.

External calls: Enter the external code and the station number.

The other party answers with speaker:

Lift the handset.

or On-hook: Use speakerphone mode (not available with

optiPoint 500 economy and optiPoint 500 basic).

The called party does not answer or is busy:

Speaker

Press the key. The LED goes out.

Your system may also be programmed so that you have to press the Internal key before you dial an internal number. To call an external party, you have to enter an external code before dialing the party’s telephone number (Prime Line is not active; contact your service personnel).

Step by Step

Dial?

Delete number?

En-Bloc Sending / Correcting Numbers

If this feature is configured (contact your service personnel), a connection is not attempted immediately when a station number is entered. This means that you can correct the number if necessary. The station number is only dialed at your specific request.

Internal: enter station number.

External: enter external code and station number.

Dialing entered/displayed numbers:

Lift the handset.

Confirm.

Correcting numbers entered:

Select and confirm. The last digit entered in each case is deleted.

Enter the required digit(s).

Making Calls

End?

Speaker

Release

Canceling en-bloc sending:

Select and confirm.

Press the key. The LED goes out.

Press the key.

Making Calls

Step by Step

Suppress call ID?

Restore caller ID?

FA?

GA?

Program/Service

Caller ID Suppression

You can prevent your station number or name from appearing on the displays of external parties you call. The feature remains active until you deactivate it.

Select and confirm.

Enter code for "suppress" or "restore".

Your service personnel can turn caller ID suppression on and off for all telephones.

Talking to Your Colleague With a Speaker Call

You can make a loudspeaker announcement through a loudspeaker if connected (ask your service personnel), or to an internal user with a system telephone without any action on their part.

Press the key. The LED lights up.

80=Speaker call?

Select and confirm.

FA9 Enter the code.

D Enter the station number.

Responding to a speaker call Æ page 20.

Step by Step

Program/Service

53=DTMF dialing?

Making Calls

Activating Tone Dialing (DTMF Suffix Dialing)

You can transmit dual-tone multifrequency (DTMF) signals to control devices such as an answering machine or automatic information system.

Press the key. The LED lights up.

Select and confirm.

F><

Enter the code.

You can use the keys "0" through "9", "*", and "#" to trans-

mit DTMF signals.

Automatic Connection Setup (Hotline)

If this function is configured (contact your service personnel), the system automatically sets up a connection to a preset internal or external destination.

C Lift the handset.

Depending on the setting, the connection is either set up immediately or only after a preset period of time (hotline after a timeout).

Ending the call also deactivates DTMF suffix dialing. Your system may be configured so that you can start DTMF suffix-dialing immediately after setting up a connection.

Making Calls

Step by Step

Reserve trunk?

41=Temporary MSN?

Program/Service

F=:

Reserve Trunk

If this feature is configured (contact your service personnel), you can reserve a busy trunk for your own use. When the trunk is free, you receive a call and a message appears on the display.

Precondition: The message "US:Currently busy UK:busy at the moment" appears on your screen.

Confirm.

When the reserved trunk becomes free:

Your telephone rings. The display shows " Trunk is free".

Lift the handset. You hear the CO dial tone.

Enter the number of the external station.

Assigning a Station Number (Not for U.S.)

If this function has been configured (contact your service personnel), you can selectively assign a specific number (DID number) to your telephone before making an external call. The assigned number then appears on the called party’s display.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

D Enter the DID number you wish to use.

D Dial the external number.

Step by Step

Program/Service

51=Trunk flash?

F>:

Making Calls

Trunk Flash

To activate ISDN-type services and features through the network carrier’s analog trunks or those of other communications platforms (such as "consultation hold"), you must send a signal to the trunks before dialing the service code or telephone number.

Precondition: You have set up an external connection.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the service code and/or telephone number.

Making Calls

Step by Step

Associated Dialing/Dialing Aid

If this function has been configured (contact your service personnel), you can use a dialing aid to dial numbers and set up calls for your telephone. The operating procedure depends on whether the dialing aid is connected to the S

You can also use your system telephone as a dialing aid for other telephones.

bus or the a/b (T/R) port.

Program/Service

67=Associated dial?

Dialing aid on the S

On the PC, select a destination and start dialing.

The speaker on your telephone is switched on. Lift the

handset when the other party answers.

Dialing aid at the a/b (T/R) port:

On the PC select a destination and start dialing.

"Lift the handset" appears on the PC screen.

Lift the handset.

Dialing aid from your telephone for another telephone:

Press the key. The LED lights up.

Select and confirm.

F?@ Enter the code.

Enter the internal station number ("Dial for:").

D D Enter the number you wish to dial.

bus:

Step by Step

US: Consult?

UK: Enquiry?

Return to held call?

Quit and return?

Program/Service

Calling Multiple Parties Simultaneously

Calling a Second Party (Consultation Hold)

You can call a second party while engaged in a call. The first party is placed on hold.

Confirm.

Call the second party.

Return to the first party:

Confirm.

Press the key. The LED lights up. Enter the code. The

LED goes out.

To g g l e / C o n n e c t ?

Program/Service

Switching to the Party on Hold (Toggle)

Select and confirm.

F ; Press the key. The LED lights up. Enter the code. The

LED goes out.

Calling Multiple Parties Simultaneously

Step by Step

Combine the calling parties into a three-party conference

Conference?

Program/Service

Tr a n s f e r ?

F <

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Connecting the other parties to each other

Select and confirm.

Conducting a Conference

In a conference call, you can talk to as many as four other parties at the same time. These may be internal or external users.

Call the first party.

Start conference?

Select and confirm.

Call the second station. Announce the conference.

Conference?

Program/Service

Return to held call?

Add party?

Select and confirm.

F <

Press the key. The LED lights up. Enter the code. The LED goes out.

A tone sounds every 30 seconds to indicate that a conference is in progress. Contact your service personnel for instructions on how to turn it off.

If the second party does not answer:

Confirm.

F 9 Enter the code.

Adding Up to Five Parties to the Conference (Initiator Only)

Confirm.

D Call the new party. Announce the conference.

Step by Step

Calling Multiple Parties Simultaneously

Conference?

Program/Service

View conf parties?

Next?

Exit list?

View conf parties?

Next?

Remove party?

F <

Select and confirm.

Press the key. The LED lights up. Enter the code. The LED goes out.

Checking Which Parties Are in the Conference (Initiator Only)

Select and confirm. The first station appears on the screen.

To display other stations, confirm each subsequent display.

To exit the list: Select and confirm.

Removing Parties From the Conference (Initiator Only)

Select and confirm. The first station appears on the screen.

Confirm as often as required until the desired station appears.

Select and confirm.

Leaving a Conference

US: Leave conference?

UK: Withdraw?

End conference?

Program/Service

Drop last conf. party?

Program/Service

Replace the handset.

Select and confirm.

Ending a Conference (Initiator Only)

Select and confirm.

G < Press the key. The LED lights up. Enter the code. The

LED goes out.

Removing the ISDN Central Office Party From the Conference (Only for U.S.)

Select and confirm.

Press the key. The LED lights up. Enter the code. The

F=B:

LED goes out.

Calling Multiple Parties Simultaneously

Step by Step

Transferring a Call

If the person you are speaking to wants to talk to another colleague of yours, you can transfer the call that colleague.

US: Consult?

UK: Enquiry?

Tr a n s f e r ?

US: Consult?

UK: Enquiry?

Confirm.

Enter the number of the party to which you want to

transfer the call.

Announce the call, if necessary.

Replace the handset.

Select and confirm.

...After a Speaker Call (Announcement) in a Group

If this function has been configured (contact your service personnel), you can use a speaker call (announcement, Æ page 28) to announce a call in progress to a group of users Æ page 88. After a member of the group has accepted the call request, you can transfer the waiting party.

Precondition: You are conducting a call.

Confirm. The other party is placed on hold.

Program/Service

80=Speaker call?

Press the key. The LED lights up.

Select and confirm.

FA9

Enter the code.

D Enter the group’s station number.

H Announce the call.

When a member of the group accepts the call Æ page 20, you are connected to this party.

Step by Step

Tr a ns f e r ?

Program/Service

Calling Multiple Parties Simultaneously

Replace the handset.

Select and confirm.

If the connection between the two other parties is not established within 45 seconds, the call from the first part returns to you (recall).

Parking a Call

You can park up to ten calls, either internal, external, or both. Parked calls can be displayed on and picked up from another telephone. This feature is useful if you want to continue a call at another phone.

Precondition: You are conducting a call.

Press the key. The LED lights up.

56=Park a call?

Program/Service

Retrieve call?

Select and confirm.

F>?

...

Enter the code.

Enter the number of the park slot (0 - 9) and make a note

of it. If the park slot number you entered is not displayed, it is already in use; enter another one.

Retrieving a Parked Call

Precondition: One or more calls have been parked. The telephone is idle.

Press the key. The LED lights up.

Select and confirm.

G>?

9 ... B Enter the park slot number you noted earlier.

Enter the code.

If the park slot number you enter is not in use, you cannot retrieve the call.

If a parked call is not picked up, after a specific period of time the call is returned to the telephone from where it was parked (recall).

Calling Multiple Parties Simultaneously

Step by Step

Placing External Calls on Hold

If you have programmed a key on your telephone as a hold key Æ page 57, you can place external calls on hold. This enables all other parties to retrieve the call on the assigned line.

Press the "US:Hold UK:Common Hold" key.

Held on line: 801

If applicable

Release

or Replace the handset or press the key.

Program/Service

63=Retrieve line?

F?<

A message appears showing which line is on hold (e.g. 801); make a note of the line number. If a trunk key has been assigned, the LED flashes slowly.

Depending on your system configuration, this may be necessary so other users can also pick up the held call.

Picking up (Retrieving) a Held Call

Precondition: One or more calls have been parked. The telephone is idle.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

If the "Line retrieved" key Æ page 57 has been configured, press the key.

D Enter the line number you noted earlier.

If a "Trunk key" was assigned to this line Æ page 57: LED flashes slowly. Press the key.

Step by Step

Caller list?

GA;

Making Calls to Stored Destinations

Using a Caller List

If you are unable to accept an external or internal call, the call attempt is stored in the caller list. You can store answered calls either manually (both internal and external calls) or automatically (external calls only; contact your service personnel for details). Your telephone stores up to ten calls in chronological order. Each call is assigned a time stamp. The most recent entry not yet answered in the list is displayed first. Multiple calls from the same caller do not automatically generate new entries in the caller list. Instead, only the most recent time stamp for this caller is updated and its number incremented.

Retrieving the Caller List

Precondition: Service personnel has set up a caller list for your telephone.

Enter the code.

The last call is displayed on the screen.

Next?

US: Exit?

UK: End?

Program/Service

Speaker

To view other calls, confirm each subsequent display.

Ending Retrieval

Select and confirm.

Press the key. The LED goes out.

Making Calls to Stored Destinations

Step by Step

Time/Date sent?

View station no.

View name?

Call?

Displaying the Call Time and Additional Call Information

Precondition: You have retrieved the caller list and the selected call is displayed.

Select and confirm.

Dialing a Station Number from the Caller List

Precondition: You have retrieved the caller list and the selected call is displayed.

Select and confirm.

The caller is automatically deleted from the caller list when a connection is finally set up.

Removing an Entry from the Caller List

Delete?

Save number?

Program/Service

Precondition: You have retrieved the caller list and the selected call is displayed.

Confirm.

Saving the Other Party’s Station Number in the Caller List (Redial)

Precondition: You are engaged in a call or have called an external party.

Confirm.

Press the key. The LED lights up. Enter the code.

FA;

Step by Step

Redial

Next?

Call?

Making Calls to Stored Destinations

Redialing a Number

The last three external telephone numbers dialed are stored automatically. You can redial them simply by pressing a key. The station number appears on your screen for two seconds and is then dialed.

Press the key once to dial the number last dialed.

Press the key twice to dial the next to the last number dialed.

Press the key three times to dial the third-to-the-last number dialed.

Displaying and dialing saved station numbers

Press the key.

Press the "OK" dialog key within two seconds to confirm your choice.

The next stored number is displayed. Press the "OK" dialog key to confirm four selection.

Select and confirm.

If this feature is configured (contact your service personnel), account codes entered are also saved Æ page 46.

Making Calls to Stored Destinations

Step by Step

Speaker

Dialing a Number From the Internal Directory

The internal directory contains all station numbers and system speed-dial numbers assigned to a name. Contact your service personnel to find out if one was configured for your system.

Precondition: Names have been assigned to the station numbers stored in the system.

Lift the handset.

Press the key. The LED lights up.

Directory?

Scroll Next?

Scroll Previous?

Delete Character?

If applicable

Confirm.

The first entry is displayed on the screen.

To view further entries, confirm each subsequent display.

Select and confirm.

Enter the name you want to find, or just the first few letters, using the alphanumeric keypad.

You can use the keypad with the digits as an alphanumeric keypad in this case and enter the names by pressing the appropriate keys one or more times as needed. For example, you can enter the letter "R" by pressing the "7" three times or the letter "E" by pressing the "3" twice. The first name with the entered letters is displayed. Enter the following letters by using the same method.

If no entry exists for the entered letters, you will hear a short beep.

To enter a space, press the "0". Pressing "1" automatically displays the first entry in the internal directory. The "

"and "#" keys have no function here.

Select and confirm each letter to be deleted. The last letter entered is deleted.

Step by Step

Delete Line?

Call?

Making Calls to Stored Destinations

If applicable

Select and confirm. All entered letters are deleted, and the first entry in the internal directory is displayed again.

The entry you wish to dial appears on the screen.

Select and confirm.

Using Repertory Dialing Keys

Precondition: You have saved a station number on a repertory dialing key Æ page 55.

Press the key on which the number is saved. If the station number is located on the second level, first press "Shift".

You can also press the repertory dial key during a call. This automatically sets up a consultation Æ page 33.

Using Station and System Speed-Dial

Program/Service

7=Use speed-dialing?

Numbers

Precondition: You have stored station speed-dial numbers Æ page 56 or your service personnel has stored system speed-dial numbers.

Press the key. The LED lights up

Confirm.

F@ Enter the code.

D Enter a speed-dial number.

"*0" to *9" = station speed-dialing. "000" to "999" = system speed-dialing (contact your service personnel).

Displaying and Assigning Call Charges

Step by Step

Program/Service

65=Show call charges?

F?>

Displaying and Assigning Call Charges

Displaying Call Charges (Not for U.S.)

For the current call:

The display usually shows call charges at the end of a call (default setting). If you wish to display charges continuously during a call in progress, your service personnel must request this feature from your carrier. Some carriers also let you display toll-free external calls. The message "Free of Charge" appears on the screen either before or during the call.

If a call is transferred, the charges are assigned to the telephone to which the call was transferred.

For all calls and the last one conducted:

The connection charges for the last chargeable call conducted are displayed first. Five seconds later, the total accumulated connection charges appear.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Step by Step

Next?

Displaying and Assigning Call Charges

Displaying Call Charges for Another Telephone (Not for U.S.)

If this function is configured (contact your service personnel), you can display and print the chargeable calls for other telephones (such as a pay phone).

Precondition: You have programmed the function "View call charges" on a key Æ page 57.

The LED lights up to indicate that a you have conducted chargeable call since the last time you viewed the charges.

Press the "View call charges" key. The chargeable call appear on the screen.

To display further chargeable calls, confirm each subsequent display.

Print?

Delete?

Add’l information?

US: Exit?

UK: End?

Select and confirm.

Displaying and Assigning Call Charges

Step by Step

Program/Service

60=Account code?

F?9

Dialing with Call Charge Assignment

You can assign external calls to certain projects.

Precondition: Service personnel has set up account codes for you.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the account code.

US: #=Save?

UK: #=Save entry?

and

Press this key.

Confirm.

May be necessary, depending on how your system is configured; contact your service personnel for details.

Enter the number of the external station.

You can also enter the account code during an external call.

Step by Step

US: Callback

UK: Set Callback

F>A

If You Cannot Reach a Destination ...

Using Callback

If a user is busy or is not answering, you can store an automatic callback. This feature saves you from having to make repeated attempts to reach the user. You receive a callback,

• When the other party is no longer busy

• When the user who did not answer has conducted another call.

Storing a Callback

Precondition: You have reached a busy line or no one answers.

Confirm.

Enter the code.

Speaker

View callbacks?

US: Next callback?

UK: Display next?

Answering a Callback

Precondition: A callback was saved. Your telephone rings. "Callback: ..." appears on the display.

C Lift the handset.

Press the key. The LED lights up.

You hear a ring tone.

Checking and Canceling a Saved Callback

Select and confirm.

G>A Enter the code.

Select the displayed function and press the "OK" dialog key to display additional entries.

If You Cannot Reach a Destination ...

Step by Step

Delete?

US: Exit?

UK: End?

Program/Service

Speaker

Camp-on

Deleting a displayed entry:

Press the "OK" dialog key to confirm your selection

Ending callback display:

Select and confirm.

Press the key. The LED goes out.

Call Waiting (Camp-On)

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Wait (approx. 5 seconds) until "Camp-on" appears on the display and the busy tone is followed by the ring tone.

The called party can then respond Æ page 16

The called party can prevent automatic call waiting Æ page 17.

If this feature is configured (contact your service personnel), you will hear the ring tone and the message "Camp-on" is immediately displayed.

Step by Step

Override?

If You Cannot Reach a Destination ...

Busy Override - Joining a Call in Progress

This function is only available if it has been configured by the service technician (contact your service personnel).

Precondition: You have dialed an internal number and hear a busy signal. It is important that you reach the called party.

Select and confirm.

F?;

Enter the code.

The called party and person to whom this party is talking hear an alerting tone every two seconds. If the called party has a system telephone with display, the following appears on the screen: "Override: (station no. or name)".

You can now start talking.

Telephone Settings

Step by Step

US: Ring volume?

UK: Ringer volume?

US: Ring tone?

UK: Ringer tone?

Telephone Settings

Adjusting the Ring Volume

J or K Press these keys while the phone is idle.

Confirm.

J or K To raise or lower the volume: Keep pressing the keys

until the desired volume is set.

Save.

Adjusting the Ring Tone

J or K Press these keys while the phone is idle.

Select and confirm.

J or K To adjust the ring tone: Keep pressing the keys until the

desired tone is set.

Save.

US: Attention Ring Vol?

UK: Volume?

Adjusting the Attention Ring Volume

If you belong to a team that uses trunk keys, the telephone can alert you to other calls in the team even when you are engaged in another call Æ page 86. You hear the attention ring.

J or K Press one of these keys while the phone is idle.

Select and confirm.

J or K To raise or lower the volume: Keep pressing the keys

until the desired volume is set.

Save.

Step by Step

Speakerphone mode?

Telephone Settings

Adjusting the Speakerphone to the Room Acoustics

This function is not available with optiPoint 500 economy and optiPoint 500 basic.

To help the other party understand you clearly while you are talking into the microphone, you can adjust the telephone to the acoustics in your environment: "Quiet room", "Normal room" and "Noisy room".

J or K Press one of these keys while the phone is idle.

Select and confirm.

J or K To set the room type: Keep pressing these keys until

the setting you want appears on the screen.

Save.

Adjusting the Receiving Volume During a Call

You are engaged in a call.

J or K To raise or lower the volume: Keep pressing the keys

until the desired volume is set.

J or K simultaneously Save.

Telephone Settings

Step by Step

Display contrast?

Adjusting the Display to a Comfortable Reading Angle

You can swivel the display unit. Adjust the display unit so that you can clearly read the screen.

Display backlight

This function is only available with optiPoint 500 advance.

When operating optiPoint 500 advance, e.g. when dialling a call number, a display backlight switches on automatically. The backlight switches off automatically a few seconds after the last action is completed.

Adjusting the display contrast

The display has four contrast levels that you can set according to your light conditions.

or KPress one of the keys while the phone is idle.

Select and confirm.

or KChange the display contrast. Press the key repeatedly

until the desired level is obtained.

Save.

More features?

48= Select language?

15=Spanish?

Program/Service

F=A Enter the code.

Selecting the Language of Screen Prompts

Press the key. The LED lights up.

Confirm.

Select the language you wish to use (such as "Spanish") and press the "OK" dialog key to confirm.

Step by Step

Changeover on?

Changeover off?

F??

G??

Telephone Settings

Locking the Telephone to Prevent Unauthorized Use

You can prevent unauthorized persons from using your telephone and its electronic notebook during your absence.

Precondition: You must have configured a personal identification number (PIN) for your telephone Æ page 54.

To lock and unlock the telephone:

Select and confirm.

Enter the code for "on" or "off".

Enter the telephone lock PIN Æ page 54.

While the telephone is locked, a special dial tone sounds when you lift the handset. You can continue to dial internal numbers as usual.

Your telephone can also be locked or unlocked again by an authorized party Æ page 74.

Telephone Settings

Step by Step

Program/Service

93=Change PIN?

FB<

Saving Your PIN

To use the functions

• to prevent unauthorized persons from using your

telephone Æ page 53

• to use another telephone like your own Æ page 69

• to change your call number Æ page 70

you need to enter a personal identification number, which you can save yourself.

Press the key. The LED lights up.

Confirm.

Enter the PIN.

Enter the current five-digit PIN. If you have not yet assigned a PIN, use the PIN "00000" the first time you enter it.

Enter the new PIN.

Repeat the new PIN.

If you forget your PIN, contact your service personnel, who can reset your PIN to "00000".

Step by Step

Saving Station Numbers, Functions, Procedures and Appointments

You can save a frequently-dialed number, or frequentlyused functions/procedures (comprising several operating steps) to any free key on your telephone or add-on device. If you have programmed a Shift key, you can assign numbers and functions on two levels of the programmable keys. The second (Shift level) can accept only an external station number.

Saving Repertory Dialing Numbers on a Key

Program/Service

91=Prog. feature key?

If applicable If the "Shift Key" has been configured Æ page 57, press

US: Change key?

UK: Change feature?

Repdial key?

US: Save?

UK: Save entry?

Previous?

FB:

or If you make a mistake:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

the key.

Press the key. If the key is already in use, its assignment appears on the screen.

Confirm.

Enter the station number.

Confirm.

Select and confirm. This deletes all entered digits.

Saving Station Numbers, Functions, Procedures and Appointments

Step by Step

US: Exit?

UK: End?

US: Another key?

UK: Program another key?

Program/Service

92=Change Speed-dial?

FB;

US: Change?

UK: Change entry?

US: Save?

UK: Save entry?

Previous?

Confirm.

Select and confirm.

Simply press the key to dial a stored telephone number Æ page 43. If you have saved an internal station number (=DSS call), the corresponding LED signals various states Æ page 58, Æ page 85.

You can do this while a call is in progress.

Storing Station Speed-Dial Numbers

You can store the ten numbers which you use the most and dial them using your own station speed-dial numbers:

0 through *9 Æ page 43.

Press the key. The LED lights up.

Confirm.

Enter the code.

Enter the speed-dial number you wish to use (*0 to

9). If the speed-dial number is already in use, the pro-

grammed station number appears on the screen.

Confirm.

D First enter the external code and then the external sta-

tion number.

Confirm.

or If you make a mistake:

Select and confirm. This deletes all entered digits.

Step by Step

Saving Station Numbers, Functions, Procedures and Appointments

US: Next?

UK: Next entry?

US: Change?

UK: Change entry?

Delete?

US: Exit

UK: End

Program/Service

91=Prog. feature key?

FB:

US: Change key?

UK: Change feature?

If applicable

US: Save incomplete

UK: Store incomplete text

US: Exit?

UK: End?

US: Another key?

UK: Program another key?

Confirm.

Select and confirm.

Assigning Functions to Keys

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Press the key. If the key is already in use, its assignment appears on the screen.

Confirm.

Select and confirm the function, such as "Do not disturb". All programmable functions appear on the screen. See Quick-Reference Operating Instructions (Appendix): section ... about function keys.

Select and confirm. Some functions (such as "Call forwarding") accept incomplete entries. This means you have to add more digits later on when you activate the function by pressing a key.

Confirm.

Select and confirm.

Now press the key to access the function directly. If the function can be turned on and off, such as "Do not disturb", pressing the key multiple times turns the function on and off.

Saving Station Numbers, Functions, Procedures and Appointments

Step by Step

Meaning of LED Signals for Saved Functions:

Call forwarding, Forwarding - trunk, Forward Line, US:Night answer UK:Night Service, Do not disturb, Changeover, Advisory message, Ringer cutoff, HF answerback on/off, US:Join/leave group UK:Hunt group join/leave, Caller ID suppression, Call wait.term., Waiting tone off, Ring Transfer, Door opener on/off, Control Relay, Ringing group on, Shift Key, UCD (Available on/off, Work on/off, Night answer on/off):

Saved function is not active.

Saved function is active.

Callback:

You have not set a callback.

You have set a callback.

Mute (on/off):

The microphone is switched on.

The microphone is switched off.

Caller list:

No calls saved.

Call request saved.

Repdial key (internal), Direct station select:

The other party is not engaged in a call.

The other party is engaged in a call or has activated do not disturb.

Flashing rapidly - A caller is trying to reach you, please pick up the phone. Flashing slowly - A caller is trying to reach another party, who has not yet answered.

Mailbox:

No messages present.

Message(s) present.

Call k ey, Genera l c a l l key, Tru n k key, MUL A P Key, Temporary MSN:

No call on assigned trunk.

Active call on assigned trunk.

Flashing rapidly- A call has arrived on this line; press the key to pick up the call. Flashing slowly - A call on this line was placed on hold.

Step by Step

Saving Station Numbers, Functions, Procedures and Appointments

Trunk group key:

At least one trunk is free.

All trunks in the trunk group are busy.

View call charges:

No chargeable calls have been made since the last time call charges were displayed.

Chargeable calls have been made since the last time call charges were displayed.

Call forwarding, Forward Line:

Flashing slowly - Either you or your trunk is the destination of a forwarded call.

Fax details/answering machine:

No fax received or no message on answering machine.

Fax received or message on answering machine.

View number of calls:

No callers waiting.

Flashing rapidly - Callers waiting (a certain number is exceeded). Flashing slowly - Callers waiting (a certain number was reached).

The following functions are assigned to keys which have no LED:

Repdial key (external), Procedure key, Trace call, Speeddial, Release call, Clear, US:Lock all phones UK:Telephone Lock, Send message, US:Directory UK:Phonebook, Call waiting, US:Connect/Toggle UK:Shuttle, Conference, Speaker call, Retrieve line, Reserve trunk, Release trunk, Temporary Phone, Override, US:Park UK:Call Park, Pickup - directed, Pickup - group, Account code, Show call charges, Radio paging equip, Answer page, Timed reminder, Open door, DTMF dialing, Recall key, Room monitor, Hold key, Consultation, Associated dial, Associated serv., Tel. data service, Relocate.

Saving Station Numbers, Functions, Procedures and Appointments

Step by Step

Assigning a Procedure (Operating Steps) to a Key

Station numbers and functions which require additional inputs, i.e. comprise several operating steps, can be saved to a single key on your telephone.

Using the associated dial function, for example Æ page 32, you can save all the remaining inputs required (station number of the calling party + the station number to be dialed) to a single key. Station numbers which require additional inputs but also dial pauses can also be stored.

Program/Service

91=Prog. feature key?

US: Change feature?

UK: Change key?

FB:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Press the key. If a function has already been assigned to this key, a corresponding message is displayed.

Confirm.

Procedure key?

US: Save entry?

UK: Save?

Previous?

Redial

If necessary

or If you make a mistake:

Confirm.

Enter the procedure, e.g. "*67 231 089123456". *67= code for associated dial 231= station number of the calling party 089123456 = number to be dialed.

To insert pauses, press this key (a "P" is displayed).

Confirm.

Select and confirm. This deletes all digits entered.

Step by Step

Saving Station Numbers, Functions, Procedures and Appointments

US: End?

UK: Exit?

US: Program another key?

UK: Another key?

Confirm.

Select and confirm.

Select the stored procedure by pressing a key. Procedures containing functions which can be switched on/off can be activated by pressing the key, and deactivated by pressing the same key again.

You can also press a procedure key during a call. The stored digits are automatically sent as DTMF signals Æ page 29.

Saving Station Numbers, Functions, Procedures and Appointments

Step by Step

Saving Appointments

You can tell your telephone to give you a call when you want to be reminded of an appointment Æ page 19. To do this, you need to save the time you want the call to be made. You can enter a single appointment that will take place in the next twenty four hours, or you can enter a daily recurring appointment.

Program/Service

46=Timed reminder on?

F=?

Press the key. The LED lights up.

Confirm.

Enter the code.

Enter a 4-digit time, such as 0905 for 9:05 (= 9.05 a.m.)

or 1430 for 14.30 (= 2.30 p.m.).

If necessary

One time only?

Daily?

US: Save?

UK: Save entry?

Program/Service

#46=Timed reminder off?

;

G=? Enter the code.

Delete?

US: Exit

UK: End

If the selected language is "US English" (configure

Æ page 52) you can enter the code 2 for "am" or 7 for "pm" (standard = "am").

Confirm.

Select and confirm.

Confirm.

Deleting and checking a saved appointment:

Press the key. The LED lights up.

Confirm.

Select and confirm.

Step by Step

Program/Service

940=Phone test?

FB=9

Testing the Telephone

Testing the Telephone Functions

You can test your telephone functions.

Precondition: Your telephone is idle.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

If everything is OK,

• all LEDs on the telephone start flashing, including the ones on the key module (only the Program/Service menu LED lights up);

• your station number appears on the screen;

• all pixels in the display are activated;

• the ringer signal sounds.

Checking the Key Assignment

Program/Service

91=Prog. feature key?

FB: Enter the code.

US: Another key?

UK: Program another key?

US: Exit?

UK: End?

You can check the assignment of keys on your telephone to see which functions are programmed on which keys.

Press the key. The LED lights up.

Select and confirm.

Press the key. The key assignment appears on the screen.

Select and confirm.

Call Forwarding

Step by Step

Call Forwarding

Using Variable Call Forwarding

You can immediately forward internal or external calls to different internal or external telephones (destinations). (External destinations require special configuration in the system.)

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 94!

Forwarding on?

1=all calls?

2=external calls only?

3=internal calls only?

or ; or

US: Save?

UK: Save entry?

Forwarding off?

Select and confirm.

Enter the code.

Select and confirm.

Enter the code.

Enter the number of the telephone that is ringing.

Confirm.

Deactivating call forwarding:

Select and confirm.

G: Enter the code.

When call forwarding is active, a special dial tone sounds when you lift the handset.

If DID DTMF is active (contact your service personnel), you can also forward calls to this destination. Destinations: fax = 870, DID = 871, fax DID = 872.

Step by Step

Night answer on?

F==

Call Forwarding

Using Night Answer

When night answer mode is active, for example during a lunch break or after office hours, all external calls are immediately forwarded to a specific internal telephone (night station). The night station can be defined by service personnel (standard night answer service) or by you (temporary night answer service).

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 95!

Activating this function:

Select and confirm.

Enter the code.

=default?

US: Save?

UK: Save entry?

Night answer off?

Press the "OK" dialog key to confirm ( standard night answer service).

Enter the code ( standard night answer service).

Enter the destination number (= temporary night an-

swer service).

Confirm.

Deactivating night answer:

Select and confirm.

G== Enter the code.

Call Forwarding

Step by Step

Tr u n k F W D o n ?

F?=

Call Forwarding in the Carrier Network and Forwarding Multiple Subscriber Numbers (MSN) (Not for U.S.)

If this function has been configured (contact your service personnel), you can forward calls to your assigned multiple subscriber number (MSN) (DID number) directly within the carrier network. For example, you can forward your phone line to your home phone after business hours.

Select and confirm.

Enter the code.

1=immediate?

2=on no answer?

3= on busy?

or ; or

Save?

Forwarding - trunk off

G?= Enter the code.

: or ; or < Enter the activated call forwarding type.

Select and confirm the line type you wish to use.

Enter the code.

Enter your DID number.

Enter the destination number (without the external

code).

Confirm.

Deactivating call forwarding:

Select and confirm.

Confirm the displayed call forwarding type.

D Enter your DID number.

Step by Step

US: Send message?

UK: Send Message?

F?A

Using Other Functions

Sending a Message

You can send short text messages to users who have system telephones. Transmitted text messages are signaled in the same way as a callback request on system telephones e.g. optiPoint 500 entry.

Select and confirm.

Enter the code.

Enter the recipient’s internal station number.

0=Please call back

Send?

View sent message?

G?A Enter the code.

US: View messages?

UK: Display Messages?

...

Select and confirm the preprogrammed message (which can be changed by service personnel).

Enter the code directly.

The codes appear on the screen, next to the messages to which they are assigned.

Confirm.

Displaying and Deleting Messages You Have Sent

Select and confirm.

Follow the display prompts.

Answering Messages

"Messages received:" appears on your screen, along with an indication of the length.

Confirm.

Follow the display prompts.

Using Other Functions

Step by Step

Advisory msg. on?

F?B

Leaving an Advisory Message

You can leave an advisory message on your telephone screen for internal callers who want to reach you while you are away from your desk. When another party calls you, the message appears on the caller’s screen.

Select and confirm.

Enter the code.

0=Back at:

Advisory msg. off

...

G?B

Select and confirm the preprogrammed message (which can be changed by service personnel).

Enter the code directly. The codes appear on the screen, next to the messages to which they are assigned.

You can add numeric input to preprogrammed messages that end in a colon.

Deleting Advisory Messages

Select and confirm.

Enter the code.

If you have programmed an "Advisory message" key Æ page 57: The LED lights up. Press the key.

Step by Step

Program/Service

508=Temporary Phone?

Change password

F>9A

If applicable

Using Other Functions

Using Another Telephone Like Your Own

Other people can temporarily use your telephone for outgoing calls as though it were their own.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter the other user’s station number.

Enter the other user’s telephone lock PIN Æ page 54.

Users who have not yet selected a personal identification number are prompted to do so on their own telephones.

Dial the external number.

This state is canceled at the end of the call.

Using Other Functions

Step by Step

Program/Service

9419=Relocate?

FB=:B

Change call number (relocate)

You can put your call number on every other available telephone when it is set up (ask your service personnel). Your previous telephone then receives the old call number of your new telephone. The call number together with the settings (e.g. programmed keys) of the telephone are changed.

Precondition: Your old and new telephone are the first telephones at each connection. The telephone are in idle state.

The following procedure is carried out on the new telephone.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter your own call number.

Complete Relocate

GB=:B

Enter code (telephone lock) Æ page 54. (This is not necessary if you have not determined a code yet).

Confirm.

Enter the code.

If you exchange call numbers from different system telephones, all programmed keys are replaced with the default assignment. You can, however, connect your telephone to another connection and carry out the procedure.

Step by Step

Program/Service

#0=Reset services?

Using Other Functions

Fax Details and Message on Answering Machine

If a fax or answering machine is connected to your system and you have assigned the "Fax details" function to a programmable key Æ page 57, the key lights up when a fax or a message has been received.

Deactivating indication:

Press the illuminated "Fax details" key. The LED goes out.

Resetting Services and Functions (System-Wide Cancellation for a Telephone)

There is a general reset procedure for activated functions. The following functions are canceled, if they were activated:

• Forwarding on

• Advisory msg. on

• Ringing group on

• Hunting group off

• Suppress call ID

• Waiting tone off

•DND on

• Ringer cutoff on

• Messages received:

• View callbacks

Press the key. The LED lights up.

Select and confirm.

G9 Enter the code.

Using Other Functions

Step by Step

FB==

Program/Service

88=Room monitor?

Silent Monitor

If this function has been configured (contact your service personnel), you can join a call already in progress at an internal station and listen in unnoticed.

Enter the code.

Enter the internal station number.

Monitoring a Room

A telephone can be used to monitor a room. The function must be activated on the telephone that you want to monitor. Calling this telephone lets you hear what is going on in the room.

Activating the telephone to be monitored:

Press the key. The LED lights up.

Select and confirm.

FAA

Program/Service

Enter the code.

You can either leave the telephone in speakerphone mode (not available with optiPoint 500 basic) or lift the handset and leave it directed towards the noise source.

Deactivating the telephone to be monitored:

Press the illuminated key. The LED goes out.

I Replace the handset.

Monitoring the room:

D Enter the internal number if the telephone in the room

you wish to monitor.

Step by Step

Program/Service

83=Associated serv?

FA<

Using Other Functions

Activating Functions for Another Telephone

If this function has been configured (contact your service personnel), you can turn the following functions on and off for other telephones. This feature is also known as associated service.

• Do not disturb, code: *97/#97 Æ page 21

• Call forwarding, code: *11, *12, *13/#1 Æ page 64

• Locking and unlocking telephone, code:

• Group ringing, code: *81/#81 Æ page 88

• Leaving an advisory message, code:

• Group call, code:

• Reset services and functions, code: #0 Æ page 71

• Control relay, code:

• Night service, code: *44/#44 Æ page 65

• Timed reminders, code

Press the key. The LED lights up.

Confirm.

Enter the code.

66/#66 Æ page 53

69/#69 Æ page 68

85/#85 Æ page 88

90/#90 Æ page 78

65 Æ page 62

Enter the internal number of the telephone for which

you want to activate the function.

D Enter the code, such as

Follow the prompts on the screen for any further input.

97 for do not disturb.

Using Other Functions

Step by Step

Program/Service

US:*943=Lock all phones?

UK:*943=Telephone Lock?

FB=<

Locking Another Telephone to Prevent Unauthorized Use

If this function has been configured (contact your service personnel), you can lock other telephones to prevent unauthorized use and then unlock them again later.

You can use this function to unlock the telephone for users who have locked their telephones and then forgotten their PINs.

Press the key. The LED lights up.

Confirm.

Enter the code.

Enter the internal number of the telephones that you

want to lock or unlock.

#=Unlock phone?

=Lock phone?

Confirm.

Enter the code.

Using System Functions from the Outside (DISA: Direct Inward System Access)

If this function has been configured (contact your service personnel), you can set up external outgoing calls from outside the system, just like an internal user. You can also activate and deactivate the following functions in your system:

• Reset services and functions,

code: #0 Æ page 71

• Call forwarding, code:

• Lock and unlock all phones, code:

•Save PIN, code: *93 Æ page 54

66/#66 Æ page 53

1/#1 Æ page 64

Step by Step

Using Other Functions

• Send a message, code: *68/#68 Æ page 67

• Leave an advisory message, code:

• Group ringing, code: *81/#81 Æ page 88

• Group call, code: *85/#85 Æ page 88

• Suppress caller ID, code:

• Waiting tone, code: *87/#87 Æ page 17

• Open door, code:

• Door opener on/off, code: *89/#89 Æ page 24

• Control relay, code: *90/#90 Æ page 78

• Do not disturb, code:

• Ringer cutoff function, code: *98/#98 Æ page 21

• Speed-dialing, code: *7 Æ page 43

• Associated service, code:

Precondition: You have a telephone that uses tone dialing (DTMF dialing) or you can switch your telephone to tone dialing. The telephone is not connected to the system.

Set up a call to the system. Enter the station number

(contact your service personnel).

Wait for a continuous tone (if necessary switch the tele-

phone to tone dialing), then enter the internal number that has been assigned to you and the associated PIN.

Enter the code (necessary only if programmed in the

system).

69/#69 Æ page 68

86/#86 Æ page 28

61 Æ page 23

97/#97 Æ page 21

83 Æ page 73

Wait for a dial tone and then enter the code, such as

97 for Do not disturb on. Make other inputs as neces-

sary; (refer to the operating instructions for pulse and DTMF telephones).

Dial the external number.

You can only execute one function at a time, or set up only one outgoing connection. The connection is immediately released after successful activation of a function. In the case of an external-external call, the connection is released as soon as either of the parties ends the call.

Using Other Functions

Step by Step

Program/Service

503=Keypad dialing?

F>9<

Using functions in ISDN via code dialing (keypad dialing)

If authorized (contact your service personnel), you can set ISDN functions via code dialing in some countries.

Press the key. The LED lights up.

Confirm.

Enter the code.

Enter the number of the trunk you wish to use (contact

your service personnel).

Entering a code for required ISDN function (contact your

service personnel).

Contact your network provider to find out which ISDN functions can be code-controlled in your country.

Siemens AG shall not be liable for damages/ costs which may be incurred by fraudulent activities or remote operation (e.g. toll fraud).

Step by Step

Program/Service

42=Tel. data service?

F=;

...

Using Other Functions

Controlling Connected Computers or Other Programs and Telephone Data Service (

HiPath 3500/3550/3700/3750

If this function has been configured (contact your service personnel), you can control connected computers or programs running on them, such as hotel services or information systems, from your telephone.

Precondition: You have set up a connection.

Press the key. The LED lights up.

Confirm.

Enter the code.

The connected computer now prompts you to enter the data, which you can do in one of two ways. Contact your service personnel to find out which option is programmed in your system:

• Input in en-bloc mode.

Enter data.

Only)

Entry complete?

or • Input in online mode:

Press this key at the end of the entry.

Confirm.

The connected computer processes your entries directly.

Enter the code.

9 ... B Enter data.

Using Other Functions

Step by Step

Controlling Relays

If this function has been configured (contact your service personnel), you can turn up to four relays on and off to control different facilities (such as a door opener). Depending on how they are programmed, you can switch the relays on and off or switch them on and have them switched off automatically after a timeout.

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 97!

*90=Control Relay On?

#90=Control Relay Off?

FB9

GB9

...

Select and confirm.

Enter the code for "on" or "off".

Enter the relay.

Sensors (HiPath 3300/3350/3500/3550 Only)

If this function has been configured (contact your service personnel), sensors detect signals, causing your phone to ring and a message to appear on your screen.

Step by Step

Using Other Functions

Radio Paging (Not for U.S.)

If paging equipment is connected to your system (contact your service personnel), you can contact people via their pocket receivers.

The pocket receiver indicates to the person you are looking for that someone is trying to get in touch. The person you page can then go to the nearest telephone and call you.

The operating procedures differ according to the type of radio paging equipment connected (simple or enhanced paging equipment).

Simple Paging Equipment

Paging:

To be paged, you must have activated a call ringing group Æ page 90, call forwarding Æ page 64, or call redirection (service technician) to the internal station number of your paging equipment. A call request is then signaled automatically.

45=Page?

F>B

Program/Service

F=> Enter the code.

Answering the page from the nearest telephone:

Lift the handset.

Enter the code.

Enter your own station number.

Enhanced Paging Equipment (Hipath 3700/ 3750 Only)

Paging:

Press the key. The LED lights up.

Select and confirm.

D Enter the number of the party you want to page.

Using Other Functions

Step by Step

1=Display information?

2=Text?

Program/Service

#45=Answer page?

F=>

Select and confirm.

Answering the page from the nearest telephone:

Lift the handset.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Enter your own station number.

Team and Executive/Secretary Functions

Step by Step

Team and Executive/Secretary Functions With Trunk Keys

If this function has been configured (contact your service personnel), you belong to a team of users for whom special keys were programmed:

• Trunk keys (MULAP keys)

• Direct station selection keys

• Group call key (not on the executive telephone in an executive/secretary team)

• Ring transfer keys (only in an executive/secretary team)

As a team member, you can also program these keys yourself ("MULAP key", "Direct station select", "US:Join/ leave group UK:Hunt group join/leave", "Ring Transfer: on/off") Æ page 57. You can also program a call forward- ing key ("Forward Line") for each line.

Using Trunk Keys

A separate trunk is assigned to each team member. All other team members have the same trunk keys for these trunks on their telephones. This means that every team member can use all programmed trunk keys. Each team member can also be reached under a separate station number, if one was assigned.

Meaning of LED Indications on Trunk Keys:

Trunk key LED is off - Trunk is free and can be used.

Trunk key LED is lit - Trunk is in use.

Trunk key LED is flashing rapidly - A call on the trunk needs to be answered.

Trunk key LED is flashing slowly - A call on hold is waiting.

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Answering Calls With Trunk Keys

Precondition: Your telephone is ringing and/or the trunk key is flashing rapidly.

Press the rapidly flashing trunk key. This is not necessary if the trunk is automatically assigned to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.

Lift the handset.

With on-hook dialing: Use speakerphone mode and open listening.

Making Calls with Trunk Keys

Press the free trunk key that you want to use to set up your call. This is not necessary if the trunk is automatically assigned to you when you lift the handset or press the "Speaker" key; in this case the assigned trunk key lights up.

Dial the station number.

When the other party answers: Lift the handset.

With on-hook dialing: Use speakerphone mode and open listening.

Using a Trunk Key to Place a Call on Hold and Retrieve It Again

Precondition: You are conducting a call over a trunk in your group. The "US:Hold UK:Common Hold" key has been programmed on your telephone Æ page 57.

Placing a call on hold:

Press the "US:Hold UK:Common Hold" key.

I or Replace the handset or press the key.

Release

Depending on the configuration (contact your service personnel), this may be necessary so other team members can also pick up the call on hold.

Step by Step

Program/Service

501=Forward Line: On?

Team and Executive/Secretary Functions With Trunk Keys

Retrieving the call:

Press the slowly flashing trunk key.

Switching Between Phone Calls on Multiple Tr u n k s

Precondition: You are conducting a call over a trunk in your group. Another trunk key starts flashing.

Press the flashing trunk key. The first party is placed on hold on the other trunk.

Press the slowly flashing trunk key. The second party is placed on hold.

You can switch between the two call as many times as you wish. Always press the slowly flashing trunk key.

Forwarding Calls on Lines

You can immediately forward internal or external calls on your lines to different internal or external telephones (destinations); even external destinations are possible in certain system configurations. Activating call forwarding for one trunk activates the function for all trunk keys assigned to this trunk in your group.

Press the key. The LED lights up.

Select and confirm.

F>9: Enter the code.

Press the trunk key you wish to use.

D Enter the number of the trunk you wish to use.

If available. Press the "Forward Line" key. (You have stored the incomplete "Forward Line" function on the key, excluding the call forwarding type and destination Æ page 57.)

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

1=all calls?

2=external calls only?

3=internal calls only?

or ; or

US: Save?

UK: Save entry?

Program/Service

#501=Forward Line: Off?

G>9:

Select and confirm.

Enter the code.

Enter the destination number.

Confirm.

If available. Press the "Forward Line" key. (You have stored the call forwarding type and destination on the "Forward Line" key Æ page 57.)

Deactivating call forwarding:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Press the trunk key you wish to use.

Enter the number of the trunk key you wish to use.

If available. Press the "Forward Line" key.

If you have activated call forwarding for a trunk, a special dial tone sounds when the line is seized.

Meaning of LED Indications on the "Forward Line" Keys:

The LED on the "Forward Line" key is off - call forwarding is not active for this trunk.

LED on the "Forward Line" key is lit - call forwarding is active for this trunk.

LED on the "Forward Line" key is flashing slowly - the trunk is a call forwarding destination.

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

Using DSS Keys

Each team member has a DSS key for every other member in the team. This enables every team member to reach all other members of the team directly, simply by pressing a key.

Meaning of LED Indications on DSS Keys

LED on the DSS key is off - the team member is not engaged in a phone call.

LED on the DSS key is lit - the team member is engaged in a phone call or has activated do not disturb.

LED on the DSS key is flashing rapidly - a call has arrived for you and needs to be answered.

LED on the DSS keys is flashing slowly - a caller is try- ing to reach another member of your team, who has not yet answered.

Using DSS Keys to Answer Calls

Precondition: Your telephone is ringing and/or a DSS key is flashing.

If appl. Press the flashing DSS key.

This is not necessary if you are receiving a DSS call and the DSS key is flashing rapidly.

C Lift the handset.

With on-hook dialing: Use speakerphone mode and open listening.

Calling a Team Member Directly

Press the direct station selection key.

If the team member you wish to reach is engaged in another call, the DSS key on your telephone is illuminated. You can make the call even in this case.

Team and Executive/Secretary Functions With Trunk Keys

Step by Step

When the other party answers: Lift the handset.

With on-hook dialing: Use speakerphone mode (not available with optiPoint 500 economy and optiPoint 500 basic).

Transferring a Call in Progress

Press the DSS key and announce the call, if desired.

Release

or Replace the handset or press the key.

Accepting a Call for Another Team Member

Press the flashing DSS key or trunk key.

Lift the handset.

With on-hook dialing: Use speakerphone mode and open listening.

Joining or Leaving a Group Call (Not for the Executive Telephone in an Executive/Secretary Team)

By default, your telephone rings when a call arrives on your line. If you want your phone to ring even when calls arrive on other lines, you can turn your ringer on and off for each line in your group Æ page 88.

Your telephone rings (one time only or every four seconds) even when you are engaged in another call (attention ring volume Æ page 50).

Step by Step

Program/Service

502=Ring Transfer: On?

F>9;

Team and Executive/Secretary Functions With Trunk Keys

Transferring Calls Directly to the Executive (Only in an Executive/Secretary Group)

Normally, audible signaling of all calls for the executive is heard only in the secretary’s office. You can activate audible signaling so that calls are only signaled on the executive telephone and on a second telephone assigned to it.

Activating ring transfer:

Press the Ring Transfer" key. The LED lights up.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Program/Service

#502=Ring Transfer: Off?

G>9;

Press the trunk key you wish to use.

Enter the number of the trunk you wish to use.

Deactivating ring transfer:

Press the "Ring Transfer" key. The LED goes out.

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Press the trunk key you wish to use.

D Enter the number of the trunk you wish to use.

Using Other Team Functions

Step by Step

Using Other Team Functions

Turning Group Call On and Off

If this function has been configured (contact your service personnel), you belong to one or more groups of users who can each be reached under a hunt group or group call number. Incoming calls are signaled on all group member telephones in the order in which they are received ( hunt group) or simultaneously (= group call) until one member of the group accepts the call. You can also belong to a team (including executive/secretary ones) in which station numbers are programmed on trunk keys Æ page 81.

Each member of the group remains available under his or her own station number.

You can activate and deactivate the audible signal for a hunt group, group call or individual trunks in a group (including an executive/secretary team). If the LED on a programmed "US:Join/leave group UK:Hunt group join/leave" key Æ page 57 is illuminated, this means that the audible tone was activated for at least one group.

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 93!

You belong to a hunt group or a group call:

US: Leave group?

UK: Leave hunt group?

US: Join group?

UK: Join hunt group?

Select and confirm.

GA> or FA> Enter the code for "leave" or "join".

Press the Hunt group join/leave key.

Step by Step

US: Leave group?

UK: Leave hunt group?

US: Join group?

UK: Join hunt group?

Using Other Team Functions

You belong to multiple groups or to one group with trunk keys (including executive/secretary teams).

Select and confirm.

GA>

301 x group name

301 group name

Next?

US: Leave group?

UK: Leave hunt group?

US: Join group?

UK: Join hunt group?

#=Leave all groups?

=Rejoin_all_groups

FA>

Enter the code for "leave" or "join".

Press the "Hunt group join/leave" key.

If an "x" appears between group/trunk number

or (such as 301) and group name, the audible tone is active

for this group or trunk. No "x" means that the audible tone was deactivated.

Press the "OK" dialog key to confirm your selection and display the next group or trunk number and group name.

Select and confirm. This turns off the audible tone for the displayed group or trunk.

Select and confirm. This turns off the audible tone for all groups and trunks.

G Enter the code for "Leave all groups".

Select and confirm. This turns off the audible tone for all groups and trunks.

F Enter the code for "Join all groups".

Using Other Team Functions

Step by Step

Pickup - group?

Program/Service

F>@

If you deactivate the audible tone for another group or trunk, or deactivate it for all groups and trunks to which you belong, a special dial tone sounds when you lift the handset.

Accepting a Call for Another Member of Your Team

You can accept calls for other telephones in your team from your telephone even while engaged in another call. To do this, contact your service personnel to find out if a pickup group has been configured.

Precondition: You telephone rings briefly. The following message appears on the display: "Call for:".

Confirm.

Press the key. The LED lights up.

Enter the code.

81=Ringing group on?

Program/Service

FA: Enter the code.

Activating and Deactivating a Ringing Group

You can have calls for your telephone signaled audibly at up to five other internal phones. The person who answers first receives the call.

Special features must be taken into consideration if your telephone operates with HiPath 5000 RSM (system networking via PC network) Æ page 96!

Saving, displaying, and deleting telephones for the ringing group:

Press the key. The LED lights up.

Select and confirm.

Follow the display prompts (enter the internal station number).

Step by Step

Ringing group off?

Program/Service

UCD?

401=Log on?

#401=Log off?

F=9:

GA:

G=9:

Using Other Team Functions

Removing all telephones in call ringing group:

Select and confirm.

Enter the code.

Uniform Call Distribution (UCD)

If this function has been configured (contact your service personnel), you belong to a group of users (agents) to whom calls are distributed. An incoming call is always assigned to the agent who has had the longest break without a call.

Logging on and off at the beginning and end of your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Log on" or "Log off".

Program/Service

UCD?

#402=Not available?

402=Available?

G=9; or F=9;

To log on, enter your identification number ("Agent:"). Contact your service personnel to find out what it is.

Logging on and off during your shift:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "Not available" or "Available".

Using Other Team Functions

Step by Step

Program/Service

UCD?

403=Work on?

#403=Work off?

F=9<

UCD?

#404=UCD night off?

F=9=

G=9<

Program/Service

404=UCD night on?

G=9=

Requesting and activating a work time:

If you want to follow-up on the last call you answered without being disturbed, you can request and activate a work time. This removes your telephone from the call distribution cycle for a programmable period of time until you log back on.

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "on" or "off".

Turning the night service on and off for UCD:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "on" or "off".

UCD?

405=Calls in queue?

Program/Service

F=9>

Display the number of waiting calls:

Press the key. The LED lights up.

Select and confirm.

Confirm.

Enter the code for "on" or "off".

System networking via LAN (PC network)

Step by Step

Internal DISA?

F=@

Special Functions in the LAN (PC Network)

If your telephone is operating in a HiPath 5000 RSM environment, multiple HiPath 3000 systems are interconnected via a LAN (Local Area Network, e.g. proprietary PC network). Your telephone calls are conducted via the LAN (PC network). If this is the case, you must take certain special features into consideration when performing various functions. These are described below.

Leaving a Hunt Group/Group Call

Precondition: you belong to a hunt group/group call

Æ page 88 of another HiPath 3000:

Select and confirm.

Enter the code.

Enter the (DISA) call number of the other HiPath 3000.

Confirm the entry.

Enter the (DISA) call number of your telephone.

Leave hunt group?

Join hunt group?

Confirm the entry.

Select and confirm.

GA> or FA> Enter the code for "leave" or "join".

You belong to multiple groups of another

HiPath 3000:

D Enter the group number for "Join/Leave, directed".

Special Functions in the LAN (PC Network)

Step by Step

Transferring Call Forwarding

You can activate/deactivate call forwarding Æ page 64 for your telephone from other HiPath 5000 RSM telephones.

Internal DISA?

F=@

Call forwarding on?

Select and confirm.

Enter the code.

Enter the (DISA) call number of the HiPath 3000 to

which your telephone is connected.

Confirm the entry.

Enter the (DISA) call number of your telephone.

Confirm the entry.

Activating this function:

Select and confirm.

Enter the code.

1=all calls?

2=external calls only?

3=internal calls only?

Save?

Call forwarding off?

or ; or

Select and confirm.

Enter the code.

D Enter the destination number.

Confirm.

Deactivating this function:

Select and confirm.

G: Enter the code.

Step by Step

Internal DISA?

Night answer on?

F=@

F==

Special Functions in the LAN (PC Network)

Using Night Answer

If authorized (contact your service personnel), you can define telephones in other HiPath 3000 communications platforms as the night answer Æ page 65.

Select and confirm.

Enter the code.

Enter the (DISA) call number of the HiPath 3000 to which the night answer telephone is connected.

Confirm the entry.

Enter the (DISA) call number of the telephone from which you wish to activate/deactivate the night answer service.

Confirm the entry.

Activating this function:

Select and confirm.

Enter the code.

Save?

Night answer off?

Enter the destination number (= temporary night an-

swer service).

Confirm.

Deactivating this function:

Select and confirm.

G== Enter the code.

Special Functions in the LAN (PC Network)

Step by Step

Activating and Deactivating a Ringing Group

You can have calls for your telephone signaled audibly at external telephones or at telephones in other HiPath 3000 communications platforms Æ page 90.

Saving the telephones for the ringing group:

Program/Service

81=Ringng group on?

FA:

Press the key. The LED lights up.

Select and confirm.

Enter the code.

Add to ringing group?

Add another station?

Display remove?

#=Entry complete?

Save?

Exit?

Ringing group off?

GA: Enter the code.

Select and confirm

Select and confirm, then follow the operating instructions.

Enter the call number.

Confirm.

G Enter

Confirm.

Select and confirm.

Removing all telephones in call ringing group:

Select and confirm.

Step by Step

Internal DISA?

F=@

Special Functions in the LAN (PC Network)

Controlling Relays

If this feature is configured (contact your service personnel), you can also control relays Æ page 78 in other HiPath 3000 communications platforms.

Select and confirm.

Enter the code.

Enter the (DISA) call number of the HiPath 3000 in which the relay is to be controlled.

Confirm the entry.

Enter the (DISA) call number of the telephone from which you wish to control the relay.

Confirm the entry.

*90=Control Relay On?

#90=Control Relay Off?

FB9

GB9

...

Select and confirm.

Enter the code for "on" or "off".

Enter the relay.

Special Functions in the LAN (PC Network)

Step by Step

Opening the Door

If this feature is configured (contact your service personnel), you can also activate the door opener Æ page 23 in other HiPath 3000 communications platforms.

Internal DISA?

F=@

Select and confirm.

Enter the code.

Enter the (DISA) call number of the HiPath 3000 in

which the door is to be opened.

Confirm the entry.

Enter the (DISA) call number of the telephone from

which you wish to activate the door opener.

Confirm the entry.

Open door?

F?:

D L

Select and confirm.

Enter the code.

Enter the call number of the entrance telephone.

All About Your Telephone

Labeling, Documentation and Accessories

Labeling Key Fields

You can chose from the following options to label the keys with the functions/call numbers saved (Æ page 9, Æ page 10, Æ page 55):

Labeling

• by hand: Labeling strips are deliverd with your optiPoint. Write the function or a name on the matching strips within the white field and attach them to your optiPoint.

• with a computer: You have avail of a CD Rom (ask your service personnel) with the electronic operating instructions for your HiPath 3000 / 5000 RSM Æ page 100. You can label your keypads for each PC.

• with a computer via the Internet: You will find the "Online Key Labelling Tool" along with the user interface under http://www.hipath.com Special labeling sheets, which can be ordered, are available with the corresponding labeling strips for this procedure. Labeling sheets can be ordered from the details of the article number from Siemens' Sales Organisation or via the following internet address:

http://www.click4business-supplies.de

Article number-labeling sheets: A31003-H8400-B993-*-6Z19 for optiPoint basic/standard/advance paper size - DINA4 A31003-H8400-B992-*-6Z19 for optiPoint key module paper size - DINA4

Put the labeled strips in the relevant key pad on your optiPoint and place the transparent cover over them (mat page above).

Æ "Downloads" Æ "Software".

Labeling, Documentation and Accessories

Attaching a Station Number Label

Self-adhesive call-number labels are also delivered with your optiPoint.

Write on the call-number label (fire brigade, police, own telephone numbers), then remove and stick it in the recess on the telephone when the handset is lifted.

Documentation

You can find these operating instructions in the Internet in PDF format under

http://www.hipath.com

and on CD-ROM (ask your service personnel) in HTML and PDF format.

The CD-Rom (7 languages) or a printout of these operating instructions can be ordered from the details of the article number from Siemens' Sales Organisation of via the following Internet address.

http://www.click4business-supplies.de

CD-ROM article number: P31003-H3540-C140-*-6Z19 Article number of these operating instructions: A31003-H1012-C12 1-3-76 19

In order to look at and print the operating instructions in PDF format, you need a computer on which the free Acrobat Reader software package is installed by Adobe.

To look at the operating instructions in HTML format you need a computer with a www browser, e.g. Microsoft Internet Explorer.

100

Siemens 3000, 500 advance, 500 basic, 500 standard, 500 economy user guide

Specifications and Main Features

Frequently Asked Questions

User Manual

Before You Begin

Important Notes

Marks

Basic operating instructions

optiPoint 500 economy/basic/standard control panel

How to Use these Operating Instructions

Screen Displays

Accessing Functions

... Interactively

... Via the Program/Service Menu

... With Function Keys

Basic and Enhanced Functions

Additional Team and Executive/Secretary Functions

Using the Telephone Efficiently

Making and Answering Calls

Answering a Call With the Handset

Answering a Call with the Speaker (Speakerphone Mode)

Open Listening in the Room During a Call

Switching to Speakerphone Mode

Switching to the Handset

Using Call Waiting

Accepting a Waiting Call (Camp-On)

Preventing and Allowing Call Waiting (Automatic Camp-On)

Turning the Call Waiting Tone On and Off

Rejecting Calls

Using Mailboxes

Accessing the Mailbox

Using Timed Reminders

Using the Speakerphone

Enabling and Disabling Handsfree Answerback

Answering a Call With a Headset

Turning Do Not Disturb On and Off

Turning Ringer Cutoff On and Off

Trace Call: Identifying Anonymous Callers (Not for U.S.)

Turning the Microphone On and Off

Answering Calls from the Entrance Telephone and Opening the Door

Accepting a Call From an Answering Machine

Display Number of Waiting Calls and Overload Indication

Making Calls

Off-Hook Dialing

On-Hook Dialing

En-Bloc Sending / Correcting Numbers

Caller ID Suppression

Talking to Your Colleague With a Speaker Call

Automatic Connection Setup (Hotline)

Reserve Trunk

Trunk Flash

Associated Dialing/Dialing Aid

Switching to the Party on Hold (Toggle)

Conducting a Conference

Removing Parties From the Conference (Initiator Only)

Leaving a Conference

Ending a Conference (Initiator Only)

Removing the ISDN Central Office Party From the Conference (Only for U.S.)

Transferring a Call

Parking a Call

Retrieving a Parked Call

Placing External Calls on Hold

Picking up (Retrieving) a Held Call

Making Calls to Stored Destinations

Using a Caller List

Retrieving the Caller List

Ending Retrieval

Displaying the Call Time and Additional Call Information

Dialing a Station Number from the Caller List

Removing an Entry from the Caller List

Redialing a Number

Using Repertory Dialing Keys

Displaying and Assigning Call Charges

Displaying Call Charges (Not for U.S.)

Displaying Call Charges for Another Telephone (Not for U.S.)

Dialing with Call Charge Assignment

If You Cannot Reach a Destination ...

Using Callback

Storing a Callback

Answering a Callback