Siemens 300, 600 User Manual

User Guide

ROLMphone 300/600 Series

for 9006i and Hicom 300 E CS

Creating a World of Highly Integrated
Communications & Solutions

WARNING: Ha ckers who unlawf u ll y gain access to customer teleco mmunications systems to
make long distance telep hone calls that are then bill ed t o the system owner are criminal s. Cur­rently, we do not know of any telecommunications system that is immune to this type of criminal
activity. Siemens will no t accept liability for any da m ages, including long distanc e c harges,
which result from unauthori ze d use . Al th ough Siemens has designed security fea t ures into its
products, it is your sole responsibility to use the security features and to establish security prac­tices within you r com pany, including training, security awareness, and call auditing.

Siemens sales and service personnel, as well as Siemens’ business partners, are available to work
with you to help you prevent this type of unauthorized use of your telecommunications system.

NOTE: This equipment has been tested and found to comply with the limits for a Class A digital
device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable
protection agai ns t harmful interfere nc e w h en the equipment is operated in a comme rcial envi­ronment. This equipment generates, uses, and ca n radiate radio frequency ene rgy a nd if not in­stalled and used in acc orda nce with the instruction man ua l, ma y cause harmful interference t o
radio communication. Operation of this equipment in a residential area is likely to cause harmful
interference, in which case the user will be required to take whatever measures may be required
to correct the interference at his or her own expense.

This equipment does not exceed Class A limits per radio noise emissions for digital apparatus,
set out in the Radio Interference Regulation of the Ca nadian Department of Comm unications.
Operation in a residentia l area may cause unaccept ab le int erference to radio and TV reception
requiring the owner or operator to take whatever steps are necessary to correct the interference.
See instruction manual.

Cet équipement ne dépasse pas les limites de Classe A d’émission de bruits radioélectriques pour
les appareils numériques, telles que prescrites par le Règlement sur le brouillage radioélectrique
établi par le ministère des Communications du Canada. L’exploitation faite en milieu résidentiel
peut entraîner le brou illage des réceptions radio et télé, ce qui oblige rait le propriétaire ou
l’opérateur à prendre les dispositions nécessaires pour en éliminer les causes. Voir le Guide d’in­structions.

All references to RS-232-C in this document are now re pl aced by reference to EIA-TIA-232C.

June 1997

Form No. GU30-1614-00 Part No. 06E0107 EC No. A92946
No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any

form or by any means, me cha nical, electronic, photo copying, recording, or oth erwise, without
prior written permission of Sie m e ns Busi ne ss Co m mu ni ca tion Syst e ms, Inc.

Request Siemens publications from your Siemens representative or the Siemens branch serving
you. Publications are not stocked at the address below.

Siemens Business Communica ti on Systems, Inc.
4900 Old Ironsides Drive
P.O. Box 58075
Santa Clara, CA 95052-8075
[phone]
TWX: 9103387350 ROLM SNT A B
Telex: 278156 ROLM UR

ROLMphone and PhoneMail are registered trademarks and ROLMfax is a trademark of Siemens
Business Communication Systems, Inc.

Siemens and Hicom are registered trademarks of Siemens Aktiengesell s chaft.
Copyright Siemens Business Co m mu ni cati on Sy ste ms, Inc . 1995, 1996, 1997. All rights

reserved.

Contents

Figures

Tables

How To Use This Guide

Related Publications

Chapter 1. Introduction

The ROLMphone 300 and 600 Series . . . . . . . . . . . . . . . . . . . . .1-1

ROLMphone Basics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Where to Go for Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-21

Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-22

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

ROLMphone 300 Series Telephone . . . . . . . . . . . . . . . . . . . . .1-2

ROLMphone 600 Series Telephone . . . . . . . . . . . . . . . . . . . . .1-3

Options . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-4

Faceplate. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Line Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Multiple Line Appearance . . . . . . . . . . . . . . . . . . . . . . . . . . .1-11

Key Pad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-12

Feature Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13

Class of Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13

Personal Identification Number (PIN) . . . . . . . . . . . . . . . . . .1-13

Frequently Used Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-13

Feature Access Codes. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-15

Status Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16

Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16

Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-16

Voice Volume Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-17

Sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-18

Ring Volume. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20

Ring Tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-20

viii

xii

1-1

vi

x

Chapter 2. Using Your Phone

Quick and Easy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-1

Making a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-2

. . . . . . . . . . . . . . . . . . . . . . . . . .

2-1

ii

Answering a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3

Hanging Up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4

Internal Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-5

Calling an Extension in Your Telephone System. . . . . . . . . . .2-5

Features Used with Internal Calls. . . . . . . . . . . . . . . . . . . . . . .2-5

External Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

Calling an Outside Number . . . . . . . . . . . . . . . . . . . . . . . . . . .2-8

Features Used with External Calls . . . . . . . . . . . . . . . . . . . . . .2-9

Using the Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-11

Using the Speakerphone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-12

Voice Transmission . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-13

Muting the Speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14

Open Listening. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-14

Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15

Putting a Call on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-15

When Your Party Puts You on Hold . . . . . . . . . . . . . . . . . . .2-16

Hold on Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16

Private Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-16

Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-18

Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-20

Using Your Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-21

Changing Your Telephone’s Ring Tone . . . . . . . . . . . . . . . . . .2-22

Chapter 3. Making Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

3-1

Bridged Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-1

Busy Override . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-3

Busy Standby Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-4

Callback Request . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-5

Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-7

Picking Up Calls to Add to Conferences . . . . . . . . . . . . . . . .3-10

Consultation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-12

Direct Station Select (DSS) . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-14

Direct Trunk Select . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-17

Intercom Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

Buzz . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-18

Community (Com) Group Call. . . . . . . . . . . . . . . . . . . . . . . .3-19

Community (Com) Group Speaker Call. . . . . . . . . . . . . . . . .3-20

Dedicated Intercom Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-21

Last Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-22

Mailbox Reminder Message . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 -23

Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-24

Repertory Dialing (Repdial) . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-25

iii ROLMphone 300/600 Series User G uid e

Saved Number Redial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-28

Speaker Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-30

Fixed One-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . .3-30

One-Way Speaker Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-31

One-Way Broadcast Speaker Call . . . . . . . . . . . . . . . . . . . . .3-32

Two-Way Speaker Call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-33

Speaker Call Rejection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-35

Station Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-36

System Speed Dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-40

Trunk Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41

Trunk Callback Queuing. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-41

Trunk Standby Queuing . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-42

Chapter 4. Answering Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . .

4-1

Reminder Messages and Notifications (Displaying and

Answering) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1

Reminder Messages and Notifications on Display Phones . . .4-2

Displaying Specific Kinds of Messages and Notifications. . . .4-4

Reminder Messages and Notifications on Non-Display Phones4-6

Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Group Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8

Station Pickup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-9

Universal Night Answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-10

Chapter 5. Moving Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

5-1

Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Fixed Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1

Variable Forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-2

Other Forwarding Options . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-8

Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-10

System Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-13

Chapter 6. Blocking Calls

. . . . . . . . . . . . . . . . . . . . . . . . . . . . .

6-1

Do Not Disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1

Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-2

Automatic Privacy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-4

Chapter 7. Managerial Features

. . . . . . . . . . . . . . . . . . . . . . .

7-1

Account Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1

Bad Line Reporting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-4

Hunt Groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-5

Pilot Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-5

iv

Station Hunt Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-5

Hunting Patterns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-6

Removing Yourself from a Hunt Group. . . . . . . . . . . . . . . . . .7-8

Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-8

PIN Authorization Features . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-12

Follow-Me Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-13

Forced Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-15

Remote Authorization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-16

Class of Service Changeover . . . . . . . . . . . . . . . . . . . . . . . . . . .7-18

Trace Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-19

Appendix A. Feature Access Codes

. . . . . . . . . . . . . . . . . . . .

A-1

Feature Access Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A-1

Appendix B. Help!

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

B-1

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-1

Self Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Begin the Self Test. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Evaluate the Self Test Results . . . . . . . . . . . . . . . . . . . . . . . . B-2

Other Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-2

Glossary

Index

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

G-1

I-1

v ROLMphone 300/ 60 0 Se r ie s U ser Guide

Figures

Figure 1-1. ROLMphone 312L and 624SL Telephones . . . . . .1-1

Figure 1-2. ROLMphone 312L Telephone . . . . . . . . . . . . . . . .1-2

Figure 1-3. ROLMphone 624SL Telephone . . . . . . . . . . . . . . .1-3

Figure 1-4. Option Module Bays and KEO Connector . . . . . . .1-4

Figure 1-5. Plugging a Headset into the HRO . . . . . . . . . . . . . .1-6

Figure 1-6. Electret Headset Option . . . . . . . . . . . . . . . . . . . . .1-7

Figure 1-7. Analog Adapter Option . . . . . . . . . . . . . . . . . . . . . .1-8

Figure 1-8. CTI/Headset Combo Option . . . . . . . . . . . . . . . . . .1-9

Figure 1-9. Keyboard Expansion Option (KEO) . . . . . . . . . . .1-10

Figures vi

vii ROLMphone 300/600 Series User Guide

Tables

Table 1–1. Line Key Status Light Flash Rates . . . . . . . . . . . 1-16

Tables viii

ix ROLMphone 300/600 Series User Guide

How To Use This Guide

This guide explains how to use the many features of yo ur ROLMphone
300/600 series telephone. Be sure to read Chapter 1, “Introduction”
and Chapter 2, “Using Your Phone” which explain the basic features
of your telephone. Then look through the rest of the book and read
about the additional featur es you want to use. You don’ t have t o know
all about your telephone in order to use any given feature.

Chapter 1

The

Introduction

helpful before you begin using your telephone. It
explains the telephone models and opt ions available
in the ROLMphone 300/600 series, the basic
features of your telephone, where to go for
assistance, and how to get started using this guide.

presents information that may be

Chapter 2 Using Your Telephone

answer calls. It also describes the difference
between internal and external calls and briefly
explains the features that can be used with them.
Chapter 2 also describes how to use a speaker, a
speakerphone, the Hold, Transfer, Connect, and
Mailbox keys and how to change a telephone’ s ring
tone.

Chapter 3 Making Calls

use to initiate calls.

Chapter 4 Answering Calls

for receiving calls.

Chapter 5 Moving Calls

forwarding calls to other extensions and placing
calls on system hold.

Chapter 6 Blocking Calls

prevent calls from reaching your telephone.

Chapter 7 Managerial Features

assign calls to an account, report bad lines, receive
calls through hunt groups, use PIN authorization,
and trace calls.

describes the many features you can

describes the features available

explains the features available for

explains the features you can use to

explains how to make and

describes features that let yo u

How to Use This Guide x

Appendix A Feature Access Codes

dialed to use system features.

lists the codes that can be

Appendix B H elp!

to correct problems with your telephone.

Glossary

The
terminology and concepts used in this guide.

Index

The
information.

presents some simple procedures you can use

Glossary

Index

explains some of the technical

is useful for tracking down specific

xi ROLMphone 300/600 Series User Guide

Related Publications

The following list presents the titles and brief descriptions of other
useful Siemens publications. Please refer to the book’s order number
when requesting a publication from your Siemens representative.

Order No. Title and Description

GU30-1613

GU30-1539

GU30-1533

ROLMphone 300/600 Series Quick Reference
Guide for 9006i and Hicom 3 00 E CS

brief tour of the different telephone mode ls and
quick access to information on the most used
features. This is the basic guide for all
ROLMphone 300/600 series users (including
those who have the Data Communicatio ns
Option).

Customer Participation Information Guide

basic guide for the Customer Participation
program. This program allows custom ers to
troubleshoot, repair, and replace their own
telephones. The

Information Guide

maintaining spare parts and shipping broken
telephones back to the factory for repair or
replacement.

Customer Setup Installat i on Inst ru ct io ns

basic guide for the Customer Setup program for
ROLMphone and analog telephones. The
Customer Setup program allows customers to
install their own telephones. This guide contains
detailed instal lation in st r u c t ions for all presen tl y
shipping Siemens teleph one products and related
options.

Customer Participation

provides information on

provides a

is the

is the

Related Publications xii

GU30-1557

Problem Determination Procedures for
ROLMphone, Analog, and Optiset E Telephones

is the troubleshooting guide for the Customer
Participation and Customer Setup programs. This
guide contains detailed troubleshooting
instructions for all models of ROLMphone and
analog telephones.

xiii ROLMphone 300/600 Series User Guide

Chapter 1 Introduction

The ROLMphone 300 and 600 Series

Chapter 1 introduces you to the ROLMphone 300 series of
telephones (RP300) and the ROLMphone 600 series of telephones
(RP600), taking you on a quick tour of their basic features.

The ROLMphone 300/600 series of telephones are multi-featured
telephones that offer a variety of options enhancing their functionality.
Your ROLMphone model may have a display, a speakerphone, from
12 to 44 feature keys, and multiple extensions per telephone.

These digital telephones work your company’s Siemens
Communications Server to give you advanced, easy-to-use telephone
features. The communications server is your facility’s internal
telecommunications system.

1. Introduction

Figure 1-1. ROLMphone 312L and 624SL Telephones

Introduction 1-1

ROLMphone 300 Series Telephone

The ROLMphone 300 series offers two models.

• The RP312 has 12 feature key s and one line ex tension.

• The RP312L also has a two-line display with up to 24 characters

per line.

Figure 1-2. ROLMphone 312L Telephone

1-2 ROLMphone 300/600 Series User Guid e

ROLMphone 600 Series Telephone

The ROLMphone 600 series offers eight models.

• The RP612 has 12 feature keys and may have multiple lin e
extensions.

• The RP612S also has a speakerphone.

• The RP612L has a two-line display with up to 24 characters per
line.

• The RP612SL has both a speakerphone and a display.

• The RP624 has 24 feature keys and may have multiple lin e
extensions.

• The RP624S also has a speakerphone.

• The RP624L has a two-line display with up to 24 characters per
line.

• The RP624SL has both a speakerphone and a display.

1. Introduction

Figure 1-3. ROLMphone 624SL Telephone

Introduction 1-3

Options

The ROLMphone 600 series telephones are modular and support
options for data communications, a headset/recorder connection, or
additional keys. The Data Communications Option (DCO), Headset/
Recorder Option (HRO), Electret Headset Option (EHO), Analog
Adapter Option (AAO), and CTI/Headset Combo fit into recessed
module bays on the bot tom of the telephon e. The Keyboard Expansio n
Option (KEO) plugs into a connector provi ded in one of th e bays. The
DCO, EHO, HRO, AAO, and CTI/Headset Combo may be installed in
either module bay. Once the KEO is installed, any of the other options
may be installed in the module bay that has the KEO connector.

DCO/HRO/EHO/AAO/

CTI/Headset Combo Module Bays

KEO
Connector

Figure 1-4. Option Module Bays and KE O Co nn ec tor

1-4 ROLMphone 300/600 Series User Guid e

Data Communications Option

Once the Data Communications Option (DCO) is installed, your
ROLMphone 600 series telephone can be attached to a terminal or a
personal computer with an RS-232C cable. Before the option is
installed or removed from your telephone, the telephone must be
configured accordingly at the communications server. Only one DCO
may be installed in a given telephone.

The DCO module contains a set of commands that may be used by a
software program in your personal computer to control the telephone
from your computer keyboard or to provide asynchronous data
communications. For more information co ncern ing the DCO mo du le,
see the

ROLMphone 600 Series with DCO User Guide for 9006i and

Hicom 300 E CS

(GU30-1615).

1. Introduction

Introduction 1-5

Headset/Recorder Option

The ROLMphone 600 series telephones can also accept a module that
lets you attach a headset and a recorder: the Headset/Recorder Option
(HRO). The HRO provides for two different types of headset
connectors (the PJ327 type and th e RJ8), which can be plugged into the
outlets on the back of the telephone. Wh en a headset is plugged into
the option, the speakerphone does not function.

Figure 1-5. Plugging a Heads et into the HRO

The HRO also has an RJ45 connector for plugging in a tape recorder.
This connector looks like a bigger version of the RJ8 headset
connector. If either your headset or recorder is not working the way
you think it should, make sure it is plugged into the correct HRO
connector. The HRO connectors are marked with symbols for either a
headset or a recorder.

Before the option is installed, the telephone must be configured for it
at the communications server. For more information, see you r system
administrator.

Note:

1-6 ROLMphone 300/600 Series User Guid e

In addition to recording the conversation of a connected call,
the recorder may also record user’s comments between calls
via the handset or headset.

Electret Headset Option

The Electret Headset Option (EHO) lets you plug one or two electret
headsets into the installed option and make and answer calls using a
headset instead of the handset or the phone’s built-in microphone and
speaker. This type of headset does not require a headset adapter, or
amplifier.

1. Introduction

Note:

A selection of electret Siemens headsets is available. See your Siemens
distributor for details.

Figure 1-6. Electret Headset Option

Carbon headsets will not function properly on the EHO.

Introduction 1-7

Analog Adapter Option

The Analog Adapter Option (AAO) allows you to attach an analog
device to your RP600 series telephone. The AAO supports the
following 24-volt analog devices:

• G3 or below fax machine

• PC data communications modem

• PC fax/data modem

• analog conference room speakerphone

• external ringer/alerter

• analog telephone
A ROLMphone

your phone for operation of the AAO.

600 power suppl y (Model 6 6938) must be att ached to

(art: Rios phone

Figure 1-7. Analog Adapter Option

1-8 ROLMphone 300/600 Series User Guid e

CTI/Headset Combo Option

The CTI/Headset Combo module provides your ROLMphone 600
series telephone with connection for:

• a PC running a dialing application

• a standard electret headset or an enhanced wireless headset

When connected to a PC, the module allows the PC application to dial
and answer phone calls using standard AT commands.

The CTI/Headset Combo module also allows you to use electret or
enhanced wireless headsets. Electret headsets do not need the
additional headset adapter (or amplifier) required by carbon headsets.
Enhanced wireless headsets provide special features such as on-hook/
off-hook control.

1. Introduction

Figure 1-8. CTI/Headset Combo Option

Introduction 1-9

Keyboard Expansion Option

The keyboard of a ROLMphon e 600 series t elephone can be exp anded
with an option providing 20 additional feature or line keys and status
lights. The Keyboard Expansion Option (KEO) attaches to the right
side of the telephone through a special connector and bracket. Before
the option is installed, the telephone must be configured for it at the
communications server. For more information, see your system
administrator.

Figure 1-9. Keyboard Expansion Option (KEO)

1-10 ROLMphone 300/600 Series User Guide

ROLMphone Basics

Faceplate

The faceplate is a paper template that identifies features that you
access by pressing specific keys on your telephone. It shows which
system features have been assigned to your telephone keys.

Line Keys

Your ROLMphone telephone has a separate line key for every
extension that appears on your telephone. You use the line keys to
answer and place calls.

Multiple Line Appearance

Your telephone may have multiple extensions, each of which is
assigned a separate line key. These line keys can be of different types.
You will have at least one line key, called the primary line key, which
corresponds to your ex tensio n. The statu s light that turns on when yo u
pick up your handset is next to your primary line key.

You may also have other lines on your phone. You can use both the
primary line and these other lines to make calls.

Your lines may also appear as lines (called multiple line appearances)
on other people’s phones. Each person with an appearance of the line
on his or her telephone has equal access to the line. Also, a call can be
placed on hold at one telephone, then re trieved at another telepho ne on
which that same line appears. See “Hold” on page 2-15 for more
information.

1. Introduction

If you have a multiple line appearance on your telephone, you will
need to know how to tell if that line is in use. Your telephone tells you
about the status of a line through the line key’s status light. See “Status
Lights” on page 1-16 for more information.

Introduction 1-11

Key Pad

Use the key pad on your telephone just as you would any standard
telephone key pad for dialing telephone numbers. You can also use
your key pad to access system features available to your telephone for
which you do not have feature keys. See “Feature Access Codes” on
page 1-15 for more information.

Display

The display at the top of the RP312L, RP612L, RP612SL, RP624L,
and RP624SL models provides call information such as the exten sio n
calling you and, if configured to do so, the caller’s nam e . It also lets
you scroll through messages and notifications waiti ng in your mailbox
and provides information you’ll find useful as you set up and use
Siemens features. Some features work differently on display
telephones from the way they do on non-display telephones. The
feature descriptions in Chapters 2 through 7 explain these differences.

The RP312L, RP612L, RP612SL, RP624L and RP624SL models all
have two-line displays with up to 24 characters per line. Each
extension in your system can have a 16-character name associated with
it, which is shown on the display.

On Version 6.3 and higher, the elapsed time of an incoming or
outgoing external call is displayed.

Features

Each phone in your system is set up individually at the
communications server to have specific telephony features. Th erefore,
you may find that some features included in this guide are not available
on your phone.

1-12 ROLMphone 300/600 Series User Guide

Feature Keys

Feature keys give you access to system features such as Hold,
Transfer, Mailbox, and Program. Press the key labeled with the feature
name to gain access to the feature. You can also dial feature access
codes to gain access to features. (See “Feature Access Codes” on page
1-15.)

1. Introduction

Note:

The labels used in this guide to indicate feature names on keys
are the defaults that come with your system. However, your
system administrator can configure them differently to suit
your company’s requirements.

Class of Service

Some of the telephones in your system may be set up to use one class
of service (the primary) during normal business hours and then
automatically change to a more limited one (the seconda ry) du ring
non-business hours. If so, the featu res you can use may vary,
depending on the class of service in effect at the time.

Personal Identification Number (PIN)

A personal identification number (PIN) enables you to use another
telephone within your company to gain access to the features of your
own telephone. You may als o n eed a PIN to be able to di al an outside
number.

Ask your system administrato r whether you have been assign ed a PIN.
Also see “External Calls” on page 2-8, “PIN Authorization Features”
on page 7-12, and “Forced Authorization” on page 7-15.

Frequently Used Keys

Callback Key:

extensions that are busy, ringing, or in Do Not Disturb mode. (See
“Callback Request” on page 3-5 for more i nformation.) It also lets you
return calls to parties that have left you reminder messages and to the
PhoneMail

The Callback key can help you complete calls to



system. (See “Using Your Mailbox” on page 2-21.)

Introduction 1-13

Clear Key:

The Clear key can be used to remove or cancel information
shown on a phone’s display when it is in pr ogram mode. It can also be
used to drop the last party from a conference call and the second party
from a consultation call.

Connect Key:

The Connect key lets you:

• reconnect with a call placed on consultation hold

• reconnect with a transferred call before the transfer is complete

• alternate between two parties, when you have one of them on

consultation hold.

(See “Connect” on page 2-20.)

Hold Key:

The Hold key lets you hang u p a line without disconnect ing

the other party. (See “Hold” on page 2-15.)

Mailbox Key:

The Mailbox key lets you receive several kinds of
messages: reminder messages, PhoneMail notifications, and
ROLMfax

notifications.



You can display a reminder message, PhoneMail or ROLMfax
notification by pressing the Mailbox key . The Mailbox key also lets
you leave reminder messages at other extensions. (See “Using Your
Mailbox” on page 2-21, for more information.)

Program Key:

The Program key is used to set up several features,
such as Repertory Dialing, Station Speed Dialing, and Variable
Forwarding.

Repertory Dialing (R-) Keys:

You can set up keys for one-touch
dialing of an extension, an outside telephone number, or a feature
access code, which makes the key act like a feature key.

You use the Program key to set up these keys for dialing.
(See“Repertory Dialing (Repdial)” on page 3-25 for further
instructions.)

Time Key:

On a display telephone, pressing the Time key displays the

current day, date, and time.

Transfer Key:

The Transfer key lets you transfer a call to another

extension or to the com pany’s operator. (See “Transf er” on page 2-18.)

1-14 ROLMphone 300/600 Series User Guide

1. Introduction

The Transfer key also places any call you have in progress on

1

temporary hold

and can be used to dial a feature access code or a

second party. (See “Feature Access Codes” on page 1-15.)
Finally, you can press the Transfer key to establish a conference call

including yourself, a party you have placed on consultation hold, and
a party you have dialed subsequently. (See “Consultation” on page
3-12.)

Feature Access Codes

Since a set of features has already been assigned to your telephone’s
feature keys, you may find that your telephone does not have feature
keys for some of the features described in this guide. However, you can
still use any of these features that are available on your system and
permitted by your class of service by dialing that feature’s access code,
if it has one.

Throughout the remainder of this guide, the steps described for using
each of the system features include the feature key you press to access
a feature and the feature code you can dial if you do not have that
feature key. If you need to know a particular feature access code in a
hurry, see Appendix A, “Feature Access Codes,” which lists these
codes alphabetically.

Note:

You must have a dial tone before entering a feature access
code. If you do not have a dial tone, press the Transfer key to
get one.

The feature access codes listed in this guide are the defaults
that come with your system. However, your system
administrator can configure them differently to suit your
company’s requirements.

1

This temporary hold lasts onl y unti l yo u h a ng up or rec onne ct to the call, or
for a predetermined length of time. If you press the Transfer key while on a
call and then hang up, the call immediately rings back on your tele phone.

Introduction 1-15

Status Lights

The red status li ghts next to the line keys tell you what is h appening on
those lines.

A line key status light may turn on steadil y, bli nk, or flas h at diff erent
rates to signal the status of that line.

Table 1–1. Line Key Status Light Flash Rates

Flash Rate Line Status

Off Available
On steady In use
Blinking Ringing
Flashing (faster) On hold
Flickering (fastest) Forwarded

Speaker

Each ROLMphone 300/600 series telephone has a speaker that you can
use for receiving calls or listening to the PhoneMail system. On
ROLMphone models that only have a speaker and not a microphone,
you must pick up your handset t o speak to the other party. For more
information about using your speaker, see “Using the Speaker” on
page 2-11.

Speakerphone

The RP612S, RP612SL, RP624S, and RP624SL models each have a
two-way speakerphone, consisting of a speaker and a microphone.
You can use either the handset o r the speakerp hone to m ake or receive
calls.

During a conversatio n, you can use your speakerphone i nstead of your
handset by pressing the Speaker key and hanging up the handset . If you
want to switch back to using your handset, pick it up. For more
information, see “Using the Speakerphone” on page 2-12.

1-16 ROLMphone 300/600 Series User Guide