Siemens 300 User Guide

Hicom 300

Set T24/T25 Operating Instructions

TU 22.11. 10:45

Call Forward

Programme

Block Intercom

Delete

Call Queue

Message Retrieve

Pickup Exec 1

Pickup Exec 2

Dial

+

-

Rep Secretary

Save Number

Call Back

Alternating

Conference

Message Waiting

Ring Transfer 1

Ring Transfer 2

123
456
789

0#

*

Dial

Exec 1

Dial

Exec 2

Call

Pickup

Park

2nd

Call

Rlse

Trsfer

Return

Trsfer

Loud

Spkr

Hicom 300 Digital User Guide

Index

Introduction ............................................................................................4

Executive / Secretary Features

Dial Executive / Dial Secretary ...............................................................5

Answering Calls for Executive/s .............................................................6

Intercom .................................................................................................7

Ring Transfer ..........................................................................................8

Representative Secretary.......................................................................9

Call Forwarding Preset.........................................................................11

Call Forwarding V ariable.......................................................................13

Standard Features

Internal and External Dialling ...............................................................14

Dialling the Switchboard.......................................................................14

Call Pick Up..........................................................................................15

Call Park...............................................................................................16

Call Transfer .........................................................................................17

Enquiry Call..........................................................................................19

Call Queuing.........................................................................................20

Alternating between Calls.....................................................................21

Transfer a Second Caller......................................................................22

3 Way Conference ................................................................................23

Call Back..............................................................................................24

External Line Reservati o n ....................................................................26

Call Diversion Features

Call Forwarding Preset.........................................................................27

Call Forwarding V ariable.......................................................................29

2

Index - cont’d

PIN Features

Follow Me.............................................................................................30

Electronic Telephone Lock....................................................................31

Mobile Class of Service........................................................................32

Optional Features

System Abbreviated Dialling.................................................................33

Individual Abbreviated Dialling..............................................................34

Speed Dialling ......................................................................................35

Stored Number Redial.......................................................................... 37

Do Not Disturb......................................................................................38

Executive Override ............................................................................... 39

Call Trace .............................................................................................39

Timed Reminder...................................................................................40

Night Service........................................................................................41

Key Settings (+/–) .................................................................................41

3

Introduction

This guide is designed to assist extension users on a Siemens Hicom 300
Communications System to use all authorised features.

Your extension may not be authorised
representative can confirm features that are available to you.

Your extension may also be subject to trunk barring thus restricting where you
may dial.

A variety of instruments are available for use on the Hicom 300. e.g.-

Siemens Set T25 - Digital Loudspeaking feature telephones
Siemens Set T24 - Digital Open Listening feature telephones
Siemens Set T8 - Digital Open Listening feature telephones
Siemens euroset - Multi-frequency Loudspeaking telephones
Venus - Analogue telephones

Please refer to the separate instruction manuals for the Set T8, Analogue and
euroset instruments.

∗∗

∗ - authorised features are those features that your company has designated

∗∗

for your use and may vary from extension to extension.

∗∗

∗ to use all features. The Siemens

∗∗

The Set T24 is a Digital feature telephone instrument with on-hook dialling and
loudspeaker facilities but no microphone.

The Set T25 is a Digital feature telephone instrument with Hands-Free
operation allowing for on-hook dialling and bothway speech.

4

Dial Executive / Dial Secretary

The Dial Exec / Dial Sec keys have multiple functions
These keys provide direct access to the executive or secretary without using
the Trsfer key.
The LED indicates when the executive or secretary is busy on a call.

Transfer a call to the Executive or Secretary.

- press Dial Exec / Dial Sec key

- announce call

- replace handset

Dial Executive or Secretary

- press Dial Exec / Dial Sec key

5

Answering Calls f or Executive/s

When the secretary is free, calls for the executive/s will ring on her extension.

Answer call for executive/s

- display shows - SOURCE OF CALL
FOR EXEC 1/2/3/4

- lift handset or press loudspeaker key

Transfer the call

- press Dial Exec key

- announce the call

- replace handset or press loudspeaker key

When the secretary is busy, calls for her executive/s will flash on Pickup Exec
key/s and a ping ring will warn her of holding call.

Answer call for executive when busy

- ask your current caller to hold on

- press Pickup Exec key

You are now connected to your executive’s call and your original call is on hold.

Transfer the second call

- press Dial Exec key

- announce the call

- press 2nd Call Release key

1st caller is now on the line.

6

Intercom

This feature allows the Executive to operate the Set T24/25 as a loudspeaking
intercom to the Secretary.
The Secretary also has the option to disable this feature by pressing the Block

Intercom key

Intercom Call from Executive

- press Dial Sec key

- Secretary T24/25 rings

- press Intercom key

- the Secretary T24/25 loudspeaker is activated

or

- press Intercom key

- press Dial Sec key

- the Secretary T24/25 loudspeaker is activated

Block Intercom Call at Secretary T24/25

- press Block Intercom key

If the Executive presses the Intercom key at this stage then the Secretary
T24/25 will ring but the loudspeaker will not be activated.
The display will also show - PROTECTED.

7

Ring T ransfer

Incoming calls for the Executive can be forwarded from the Secretary to the
Executive for answering.
This feature can be activated from either extension.

Activate Ring Transfer

- press Ring Transfer key

- Ring Transfer LED is on

- display shows - RING TRANSFER TO EXEC

ACTIVATED

Incoming calls for the Executive which normally ring on the Secretary’s
extension will now be diverted to the Executive’s extension.

Cancel Ring Transfer

- press Ring Transfer key

- Ring Transfer LED goes off

- display shows - RING TRANSFER TO EXEC

DEACTIVATED

8

Representative Secretary

When a Secretary is temporarily absent a 2nd (Representative) Secretary,
who has a Set T24/25, may be nominated to receive incoming calls for the
Executive/s.
Incoming calls for the Secretary will not be forwarded.

Programme Representative Secretary number

- press Programme key

- display shows - PRESS FEATURE KEY
OR DIAL CODE

- press Rep Secretary key when display shows NEW NUMBER

- dial nominated Secretary’s extension number

- press Programme key

- display shows - STORED

- Rep Secretary LED is on

Deactivate Representative Secretary

- press Rep Secretary key

- Rep Secretary LED goes off

Reactivate Representative Secretary

- press Rep Secretary key

- Rep Secretary LED is on

When the Executive presses the Dial Sec key the call is routed to the
Representative Secretary.

9

Representative Secretary - cont’ d

Change Representative Secretary number

- press Programme key

- display shows - PRESS FEATURE KEY
OR DIAL CODE

- press Rep Secretary key

- display shows - CURRENT DESTINATION

- wait until display changes to - NEW NUMBER?

- dial new Secretary’s extension number

- press Programme key

- display shows - STORED

- Rep Secretary LED is on

10

Call Forwarding Preset

Calls for the secretary can be forwarded to a predetermined extension for
answering.
This can be to either a Digital or analogue extension.

Program Preset Extension Number

- press Programme key

- display shows - PRESS FEATURE KEY
OR DIAL CODE

- press Call Forward key twice

- display shows - NOTHING STORED

NEW NUMBER?

- dial required extension number

- press Programme key

- display shows - FORWARDING STORED

- Call Forward LED is on (i.e. feature is activated automatically)

- display shows - FORWARDING TO

EXT NO NAME

The predetermined extension number has now been permanently programmed.
Calls will now go to the Preset destination immediately.

Deactivate Call Forwarding

- press Call Forward key

- Call Forward LED goes off

- display shows - FORWARDING

DEACTIVATED

When Preset Call Forward destination has been programmed but deactivated
it will serve as Call Forward No Answer i.e. If your extension rings for longer
than +/- 25 seconds it will automatically divert to the Preset extension number.

11

Call Forwarding Preset - cont’d

Activate Call Forwarding

- press Call Forward key

- Call Forward LED is on

- display shows - FORWARDING TO
EXT NO NAME

Calls will now go to the Preset destination immediately.

Change Preset Extension Number

- press Programme key

- display shows - PRESS FEATURE KEY

OR DIAL CODE

- press Call Forward key twice

- display shows - FORWARDING

CURRENT DESTINATION

- wait until display shows - FORWARDING

NEW NUMBER?

- dial required extension number

- press Programme key

- display shows - FORWARDING STORED

- Call Forward LED is on (i.e. feature is activated automatically)

- display shows - FORWARDING TO
EXT NO NAME

12

Call Forwarding Variable

This feature allows you to divert all your calls to an extension of your choice
and will override your Call Forward Preset destination.

Activate Call Forwarding

- press Programme key

- display shows - PRESS FEATURE KEY
OR DIAL CODE

- press Call Forward key once only

- dial required extension number

- press Programme key

- display shows - FORWARDING

STORED

- Call Forward LED is on

- display shows - FORWARDING TO

EXT NO NAME

When you lift your handset, special dial tone will also be heard to remind you
that the feature is activated.

Cancel Call Forwarding

- Call Forward LED is on

- press Call Forward key

- Call Forward LED goes off

Calls will now ring as normal on your extension.
Your Call Forward Preset destination will now be restored.

13