Siemens 1100, 1120, 1150, 1190 User Guide
Documentation
HiPath 1100
HiPath 1120, HiPath 1150, HiPath 1190
OpenStage 15 T
User Manual
Communication for the open minded
Siemens Enterprise Communications
www.siemens.com/open
Introduction
Introduction
The HiPath 1100 family consists of the following systems: HiPath 1120, HiPath 1150 and
HiPath 1190. The features and operation of these systems are very similar. Their differences stem from their capability regarding the number of extensions, external lines and optional modules available.
The following documentation package was developed to describe the characteristics for
these systems:
• User Manual:
This manual describes step by step how to operate and use the features provided by
each system.
• Programming Manual:
The Configuration Manual briefly describes the installation of HiPath 1120, HiPath 1150
and HiPath 1190 systems as well as the programming codes for the entire family of systems. It highlights the specific characteristics of each system.
• System Telephones Instruction Manual:
It is included with the telephone package and describes how to setup and use the telephone sets.
• Quick Reference Guide for Standard and System Telephones:
This guide provides summarized information on how to use the different codes for the
features of each system:
• Attendant Console Quick Reference Guide:
This guide provides summarized information on how to use a system telephone as an
Attendant Console.
• Service Manual.
This manual contains information regarding Siemens distributors and Service Centers
where you can request maintenance service and programming assistance as well as
purchase products and options for your Communications Systems.
• Warranty Certificate:
This Certificate defines the terms and conditions of the warranty provided by Siemens.
About This User Manual
This manual describes the operation and implementation of the HiPath 1100 system features with the system telephone OpenStage 15 T. It also describes all feature codes and
functions provided by your system. Some functions may not be available with your system.
The reasons for this are the following:
• The function is not configured for your type of line and/or system. Ask your System Administrator for further information.
• Your communications platform does not support the feature. Ask about upgrade capabilities for your system.
2
Introduction
Important Notes
Do not install the system or telephone sets where there may be a risk of
explosion.
To ensure optimal performance and operation use only original accesso-
ries manufactured by Siemens.
Never open the system or dismantle any of the telephones. If you have
any problems, ask for assistance from your System Administrator.
Care of the equipment
Avoid putting the system and telephones in contact with coloring liquids or other damaging fluids such as tea, coffee, fruit juices or soft drinks.
The information in this document provides only general descriptions of the features. The
actual features may not correspond exactly to the descriptions herein and, furthermore,
they are subject to changes to the extent that products continue to be developed.
The selection of features to be provided is not binding unless explicitly established in the
terms of the contract.
Trademarks
This equipment conforms to the EU Directive 1999/5/EG, as attested by
the CE mark.
This device has been manufactured in accordance with our certified environmental management system (ISO 14001). This process ensures the
lowest consumption of raw materials and energy as well as the lowest
production of industrial waste.
For compliance with EU directives, do not discard any batteries, electrical or electronic equipment marked with this symbol in common household garbage. Discard this type of waste at a local recycling or waste disposal facility.
3
Introduction
Introduction
Introduction. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2
About This User Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Important Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Trademarks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
Getting to know your OpenStage phone . . . . . . . . . .9
The user interface of your OpenStage 15 T . . . . . . . . . . . . . . . . . . . . . . 9
OpenStage 15 T rear panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
OpenStage Key Module 15 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Keys. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Audio keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Caller list key and Menu key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Navigation keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Programmable function keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Keypad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Voicemail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Caller list . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Service menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
System support technician . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Using the HiPath 1100 Features. . . . . . . . . . . . . . . . .18
Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
System signaling tones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Functions used when making calls . . . . . . . . . . . . .20
Making calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
...Using the Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
...Using the speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
...With the Handset on the hook . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
...Using Automatic Seizure of an activated external line . . . . . . . . . 21
...Using a group of external lines . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
... When a group is busy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Switching to speakerphone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Switching to Handset . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
Speaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
4
Introduction
Ending a Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Seizure of a specific line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Using speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Programming speed dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Phonebook search . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
Caller Lists . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
External line reservation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
For Internet access . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Callback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Override. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Silent monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Urgent call/Callback when busy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
Hotline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Warmline . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Calling an attendant console (AC) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Direct communication call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Handsfree answerback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
LCR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
LCR Bypass . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
ACS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Timer for outgoing external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Timeout for external calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
View timeout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
DISA . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Using a Temporary MSN to make a call . . . . . . . . . . . . . . . . . . . . . . . . 47
Functions used during calls. . . . . . . . . . . . . . . . . . . . 48
Consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
Transfer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Toggle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Conference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Three party call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Conference with more than three participants . . . . . . . . . . . . . . . . 52
Parking. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
Common Hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
Suffix dialing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Flash on analog trunk. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Retrieving a call on hold. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
Account code. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
5
Introduction
Functions used when receiving calls . . . . . . . . . . .62
Answering calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Answering a call on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Pickup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Group. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Individual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Call forwarding. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
Internal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65
External . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
When there is no answer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66
For Fax/DID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67
Conditional . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
Disabling call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70
Voice mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Message Waiting Indicator (MWI). . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
MWI for system telephones . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Activating receipt of an Internal MWI . . . . . . . . . . . . . . . . . . . . . . . 74
Accessing a mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Voice mail forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Leaving a message . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 76
Entry voice mail (EVM) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Mailbox greeting configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Personal mailbox activation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Checking you personal mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
Second attendant . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Groups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Call groups (CG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Hunt groups (HG) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Hunt group (HG) and Call group (CG) Login and Logout . . . . . . . . . 82
UCD subscriber groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
UCD group login/logout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Available/Unavailable agent for a UCD group. . . . . . . . . . . . . . . . . . 86
UCD agent in Service/Out of Service. . . . . . . . . . . . . . . . . . . . . . . . 87
Show queue size to UCD agent. . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Collect call barring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
Overflow extension . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 89
Miscellaneous functions . . . . . . . . . . . . . . . . . . . . . .90
Changing the password for the electronic lock . . . . . . . . . . . . . . . . . . . 90
Electronic lock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Music on hold . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Busy Signal when extension is busy . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
Language/country settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
6
Introduction
Relay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 96
Relay Status Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
Acknowledging/deactivating a General alarm . . . . . . . . . . . . . . . . . . . . 97
Disabling a general alarm . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Scheduling Time Reminders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Deleting/Checking a scheduled time reminder . . . . . . . . . . . . . . . . 99
Scheduled time reminder call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
Alarm clock/Announcement association . . . . . . . . . . . . . . . . . . . . . . . 100
COS (Class of Service) changeover . . . . . . . . . . . . . . . . . . . . . . . . . . . 101
Data protection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
Call waiting signaling tone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Feature deactivation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Room Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
Night service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106
Call forwarding when there is no answer on a digital line . . . . . . . . . . 107
Entrance telephone – door opener . . . . . . . . . . . . . . . . . . . . . . . . . . . 108
Activating system programming . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Remote configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110
Fax received . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Assigned group . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112
Executive/secretary function . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Redial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 113
Call charge consultation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114
Programming the keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115
Procedure for programming the keys . . . . . . . . . . . . . . . . . . . . . . 115
Features for programmable keys. . . . . . . . . . . . . . . . . . . . . . . . . . 116
Programming a procedure key. . . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Printing key labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
End Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Features for programmable keys
only on the HiPath 1100 Manager . . . . . . . . . . . . . . . . . . . . . . . . . 120
Storing a phone number in a programmable key. . . . . . . . . . . . . . 121
Date and time settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123
Admin of extensions names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 124
PABX Trace log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 126
Special functions for ISDN Lines . . . . . . . . . . . . . . 127
Call forwarding on an ISDN line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 127
Disabling call forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 128
Anonymous Caller ID (Trace) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
CLIR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 129
Using features provided by a carrier over an ISDN network . . . . . . . . 130
7
Introduction
Practical guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Care of the telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 131
System error messages. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 132
Display Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 133
Index. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .134
Accessories . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .138
Feature codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .139
Symbols. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Numbering plan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
System telephone functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Seizure of an external line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Functions used for making calls . . . . . . . . . . . . . . . . . . . . . . . . . . 141
Functions used during calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 143
Functions used for Receiving calls . . . . . . . . . . . . . . . . . . . . . . . . 144
Miscellaneous functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Alarm clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 148
UCD subscriber group functions . . . . . . . . . . . . . . . . . . . . . . . . . . 148
Sub-PABX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
Functions for ISDN Lines. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
8
Getting to know your OpenStage phone
Getting to know your OpenStage phone
The following sections describe the most frequently used operating elements and the displays on your OpenStage phone.
The user interface of your OpenStage 15 T
1
2
3
5
6
1 You can make and receive calls as normal using the handset.
2 The display permits intuitive operation of the phone Æ page 14.
3 Audio keys are available allowing you to optimally configure the audio
features on your telephone Æ page 11.
4 O Mailbox key and N menu key.
5 The keypad is provided for input of phone numbers/codes.
6 You operate the Æ page 11 telephone with the navigation keys.
7 The programmable sensor keyscan be programmed with
functionsÆ page 58.
Properties of your OpenStage 15 T
Display type LCD,
Full-duplex speakerphone function
Wall mounting
4
7
24 x 2 characters
;
;
9
Getting to know your OpenStage phone
OpenStage 15 T rear panel
Power supply
(if necessary)
Country-
specific
cable
Key Module
OpenStage Key Module 15
HiPath
Handset
The OpenStage Key Module 15 is a key module attached to the side of the
phone that provides an additional 18 illuminated, programmable sensor
keys.
Like keys on the phone, these keys can be programmed and used according to your needs Æ page 12.
You can only attach one OpenStage Key Module 15 to your
OpenStage 15 T.
To operate an OpenStage Key Module 15, you always require a
power supply unit Æ page 2.
10
Keys
Audio keys
Key Function when key is pressed
Set volume lower and contrast brighter Æ page 75.
-
Turn loudspeaker on/off (with red LED key) Æ page 21.
n
Set volume louder and contrast darker Æ page 75.
+
Caller list key and Menu key
Key Function when key is pressed
Open mailbox (with red LED key) Æ page 15.
O
Open Program/Service menu (with red LED key) Æ page 17.
N
Getting to know your OpenStage phone
Navigation keys
These are used to manage most of your phone’s functions and display.
Key Function when key is pressed
Open the idle menu Æ page 14 or browse back in the menu.
<
Perform action.
=
Open the idle menu Æ page 14 or browse forward in the menu.
:
11
Getting to know your OpenStage phone
Programmable function keys
Your OpenStage 15 T has eight illuminated keys to which you can assign
functions or numbers.
Increase the number of programmable function keys by connecting
a key module Æ page 10.
Peter Fox
Destinations?
Depending on how they are programmed, you can use the keys as:
• Function keys Æ page 58
• Repdial/Direct station selection key Æ page 59
Each key can be programmed with one function.
The configuration of direct station selection keys must be activated
by your service personnel.
Press the key briefly to activate the programmed function or dial the stored
number.
Hold the key to open the key programming menu Æ page 58.
Your OpenStage is delivered with label strips. Write functions or names in
the white fields on the label strips.
The status of a function is shown by the LED on the corresponding function key.
Meaning of LED displays on function keys
If the required key is not configured by default, please contact your
service personnel for programming this function.
LED Meaning of function key
Off The function is deactivated.
S
Flashing
T
On The function is activated.
R
[a] In this manual, flashing sensor keys are identified by this icon, regardless of the flashing in-
terval. The flashing interval represents different statuses, which are described in detail in
the corresponding sections of the manual.
12
a
The function is in use.
Getting to know your OpenStage phone
Keypad
In cases where text input is possible, you can use the keypad to input text,
punctuation and special characters in addition to the digits 0 to 9 and the
hash and asterisk symbols. To do this, press the numerical keys repeatedly.
Example: To enter the letter "h", press the number
twice.
To enter a digit in an alphanumerical input field, hold down the relevant key.
Alphabetic labeling of dial keys is also useful when entering vanity numbers (letters associated with the phone number’s digits as indicated on the
telephone spell a name, e.g. 0700 - PATTERN = 0700 - 7288376).
4 key on the keypad
13
Getting to know your OpenStage phone
Display
Your OpenStage 15 T comes with a black-and-white LCD display. Adjust
the contrast to suit your needs Æ page 74.
Idle mode
If there are no calls are being made or settings are not being adjusted, your
phone is in idle mode.
Example:
Time
10:29 WE . . :
05 08.07
Date
220870 HiPath 1190 >
Open the idle menu
Own phone number
Idle menu
Press the
then appears. You can call up various functions here. Entries may vary.
The idle menu may contain the following entries:
• Not answered calls?
• Incoming calls?
• Outgoing calls?
• Deact call forwarding?
• Act. FWD-FIXED?
• Act. FWD-VAR-ALL-BOTH?
• Display callbacks?
• Direct call pickup?
• Program/Service?
: navigation key in the idle mode Æ page 11, the idle menu
1
[1]
[1]
2
3
4
[1] This appears as an option if entries are available.
[2] This appears as an option if fixed or variable call forwarding is activated.
[3] This appears as an option if a phone number is saved for fixed call forwarding.
[4] This appears as an option if a callback is saved.
14
Getting to know your OpenStage phone
Mailbox
Depending on your communication platform and its configuration (contact
your service personnel), you can use the mailbox key to access service
messages.
Voicemail
Press the mailbox key O.
If your system is appropriately configured, you can call the voice mailbox
directly and immediately play back the stored messages.
For further information about how to edit the entries, please see
Æ page 72 and Æ page 77.
15
Getting to know your OpenStage phone
Caller list
Calls to your phone and numbers dialed from your phone are recorded
chronologically in the caller list, sorted, and divided into the following lists:
• Unanswered calls
• Incoming calls
• Outgoing calls
Your phone saves the last 10 unanswered calls, the last 10 outgoing calls,
and the last 10 incoming calls in chronological order. Each call is assigned
a time stamp. The most recent entry in the list that has not yet been retrieved is displayed first. In the case of calls from the same caller, only the
time stamp is updated.
Every list that contains at least one entry is automatically offered
Æ page 14 in the idle menu Æ page 37.
Callers with suppressed numbers cannot be saved in the caller list.
Information is displayed regarding the caller and the time at which the call
was placed.
Accessing the Caller list:
Caller ID
33415252 1x
Time/Date sent? >
Quantity of calls/attempts
Browse by :
Sub menu
Time/Date of the call/attempt
at: 12:29 Today
View station no.? >
For a description of how to edit the caller lists Æ page 37.
16
Browse by :
Sub menu
Getting to know your OpenStage phone
Service menu
Use the N menu key to reach the Program/Service menu for your com-
munication system.
The menu key LED remains red as long as you are in this menu.
Example:
Menu title
Program/Service:
f
Further entries are available
Menu option
The menu structure comprises several levels. The first line in this structure
shows the menu currently selected while the second line shows an option
from this menu.
System support technician
The support technician is the person responsible for programming your
HiPath 1100. The support technician has all the necessary tools and information available in order to carry out his/her job..
Assistance with troubleshooting
First contact your system’s support technician. If the problem is not
solved, the support technician should call Technical Support.
17
Using the HiPath 1100 Features
Using the HiPath 1100 Features
Considerations
The system telephone model used for describing all of the HiPath 1100 features is the
OpenStage 15 T.
For each usage procedure, please check the model of the system telephone in use. To adjust device settings, consult the instruction manual.
For information on basic functions refer to the Quick Reference Guide for system telephones.
The information in this document provides only general descriptions of the features. The
actual features may not correspond exactly to the descriptions herein and, furthermore,
they are subject to changes to the extent that products continue to be developed.
The selection of features to be provided is not binding unless explicitly established in the
terms of the contract.
Numbering plan
A Numbering plan assigns extensions, external lines, and groups - as well as other numbers
that can be selected with features and programming codes - to execute specific functions.
Description HiPath 1120 HiPath 1150 HiPath 1190
External line 801 to 808 801 to 832 801 to 845
Extension, including S
Groups of external lines 0 or 890 to 899
Call groups (CG) 770 to 779
Hunt groups (HG) 780 to 789
UCD subscriber groups 790 to 799
Carrier 9
EVM – Default internal number 790
EVM – Message ports 7491 and 7492
EVM – Virtual Ports 744 to 747
Fax/DID – Virtual message ports 740 to 743
USB/CAPI line 10 100
Substitution for * and # 75 and 76 (accordingly)
0
11 t o 3 0 11 t o 6 0
610 to 645
101 t o 240
Note: The number of external lines and extensions available depends on the system’s configuration.
18
Using the HiPath 1100 Features
System signaling tones
During feature configuration, the system uses the following signaling tones:
To n e M e a n i n g
Internal dialing tone The system is ready to receive and send call information.
Signaling tone Connection established. Ring signal is being applied to
Dial tone Network accepted information request and is sending a re-
Busy signal It indicates to the caller that the number is busy.
External false signal The line tone heard is not the tone sent by the carrier.
Call waiting signaling tone It indicates to the user having a conversation that there is
Call waiting tone for door
opener
Confirmation tone The procedure was successfully completed and accepted.
Rejection tone The procedure is invalid and was not accepted.
Override tone It alerts the user having a conversation that the call’s priva-
Conference tone It indicates that a new participant joined the conversation.
Callback confirmation tone It confirms a callback.
Alert signal It alerts the called party when the speakerphone Auto-An-
Special dial tone Indicates that a service is activated (Night Service, elec-
Auto-answering tone After a Direct communication call is established.
phone number.
quest for further information.
It is also used when the destination cannot be accessed
(e.g., invalid number).
another call ringing.
It indicates to the user having a conversation that someone
is requesting the door opener to open the door.
cy was violated (override).
swering and Paging features are activated.
tronic lock, Do not disturb, etc.)
19
Functions used when making calls
Step by step
Functions used when making
calls
Making calls
Considerations
• When authorized, it allows you to call external num-
• The HiPath 1100 can also be programmed to require
• Ask your support technician for the required internal
• Depending on how the HiPath 1100 is programmed
1
on a public network.
bers
pressing the "Internal" key before an internal number
can be dialed. When this is the case, there is no
need to enter an external line access code to dial an
external number ("Automatic Seizure of an exter-
nal line
cian.
numbers, public network access codes as well as
information about activated features and available
extensions.
(ask the system’s technical support team) it will automatically select the most economical route for
making an external call (LCR - Least Cost Routing).
When an LCR is not available, the non-default carrier
name or "EXPENSIVE CONN" appears on the display, and a warning tone is emitted.
2
). Check with your system’s support techni-
...Using the Handset
^ Lift the handset.
j •For an internal call: Enter an extension number
(e.g., 11/101).
•For an external call: Enter the access code to access an external line (e.g., 0) and the external number you want to call.
w [ Wait for the call to be answered. Start conversation.
20
[1] See the chapter on Important Programming Data - Classes of Ser-
vice in the Programming manual.
[2] It allows the user to dial an external call directly, without having to
dial an external access code (e.g 0). If a continuous dialing tone is
heard when the handset is lifted, it means that Automatic Seizure
Mode is activated (see Programming an external line - Automatic
Seizure of an external line, in the programming manual).
Step by step
Functions used when making calls
...Using the speakerphone
\ Handset on the hook.
n Press this key.
j • For an internal call: Enter an extension number
(e.g., 11/101).
or
• For an external call: Enter the access code to access an external line (e.g., 0) and the external number you want to call.
w [ Wait for the call to be answered. Start conversation.
...With the Handset on the hook
\ Handset on the hook.
j • For an internal call: Enter an extension number
(e.g., 11/101).
• For an external call: Enter the access code for an
external line (e.g., 0) and the external number you
want to call.
w [ Wait for the call to be answered. Start conversation.
...Using Automatic Seizure of an activated external line
• Internal call
S Press the "INTERNAL" key.
j Enter the extension number (e.g. 11/101).
• External calls
j Enter the external number you want to call.
w [ Wait for the call to be answered. Start conversation.
21
Functions used when making calls
Step by step
...Using a group of external lines
An extension can originate external call or calls to a
Master PABX through a group of external lines.
1
j Enter the number of the appropriate group of external
lines to access an external line.
•
0 or 890 up to 899
= group of external lines;
w Wait for a dial tone.
j Enter the external number you want to call.
w [ Wait for the call to be answered. Start conversation.
... When a group is busy
If an overflow group was configured when the system
was programmed, the call is made using a second
group of external lines.
The second group of external lines takes into account
the extension’s class of service.
Switching to speakerphone
22
Conversation using the handset
n and \ Press and hold this key while placing the handset on the
hook. Release the key and resume the call.
Switching to Handset
Speaking with the speakerphone
^ and [ Lift the handset and resume conversation.
[1] When operating as a Sub-PABX for external calls or for calling ex-
tensions of a Master PABX, select the group of external lines before selecting the second external access code (0...9 or 00...99).
Or, select the extension number, as appropriate (see Important
Programming Data - Assigning groups of External Lines to Extensions in the Programming manual). When a group of external lines
is programmed as a Sub-PABX a false dialing tone will not be generated.
Overflow group for external calls (see in Programming manual, External line settings- Overflow for a group of external Lines).
Step by step
Functions used when making calls
Speaker
This feature turns the speaker on temporarily to allow
other people in the same room to participate in the conversation. Inform the called party that the speaker is on.
Required: Conversation using the handset.
To a ct iv a t e
n Press this key. The LED comes on
To d ea ct iv a t e
n Press this key. The LED goes off.
Ending a Call
\ Replace the handset
or
n Press this key. The LED goes off.
or
S Press the "EXIT" key.
Seizure of a specific line
Seizing a specific line selects that line for generating an
external call or a call to another PABX.
j Enter the number of the external line (e.g., 801).
or
S Press the "LINE 801" key, for example, to use the exter-
nal line 801.
w Wait for a dial tone.
j Enter the external number you want to call.
w [ Wait for the call to be answered. Start conversation.
23
Functions used when making calls
Step by step
N Press this key.
*7=SPEED DIAL?
Speed dialing
Frequently used telephone numbers can be stored as
abbreviated numbers in two types of phonebooks or
speed dialing directories:
• System speed dialing
The system speed dial stores up to 250 numbers
(000 to 249). Most frequently used by users HiPath
1100. Numbers stored pbe used fro many extension
(if authorized, check with your support technician).
• Individual speed dialing
The Individual speed dialing can store up to 5 numbers most frequently dialed by the user. The numbers are configured by the user and are only programmed in the extension.
Using speed dialing
Required: Individual speed dialing numbers are stored
by the user. System speed dialing numbers are stored
by the support technician.
Select and confirm.
or
1
24
*7 Enter the code to access speed dialing.
j Enter the abbreviated number from the desired speed
dialing directory:
•
000 to 249
= System speed dial;
•
*0 to *4
= Individual speed dialing;
w [ Wait for the call to be answered. Start conversation.
[1] The numbers can also be stored while programming the system
and may be accessed from any telephone. See Programming manual, the chapter on Main Configurations - speed dialing. To assign
names to numbers, use the HiPath 1100 Manager.
Step by step
*92=CHANGE SPEED DIAL?
*92 Enter the code to program a speed-dial number.
NEXT?
Functions used when making calls
Programming speed dialing
Programming Individual speed dialing
The speed dialing numbers stored in the Individual
speed dialing directory are only available for the extension in which they were entered. These numbers can
be updated, modified and deleted. Each extension can
have up to 5 speed dialing numbers of 20 digits each.
N Press this key.
Select and confirm.
or
j Enter the Individual speed dialing abbreviated number:
• *0 to *4 = Individual speed dialing
or
Confirm.
NEXT NUMBER?
Press until you see the abbreviated number you want.
If a number has already been stored, the name (if entered) or the telephone number associated will be display.
Continues in Common procedures
Programming the speed dialing directory
The speed-dial numbers of the system speed dial are
available for all authorized extensions (consult the support technician) and can be updated, changed or up deleted.
Required: Use the first extension equipped with a telephone with display to enter administration mode.
*9495 Dial the code to enter programming mode.
j Enter the electronic lock password (PIN) of the exten-
sion (default:0000).
SPEED DIAL?
Select and confirm.
25
Functions used when making calls
Step by step
NEXT?
SEE EXTENSION NUMBER?
CHANGE?
Optional You can also enter a name to be associated to the num-
ENTER NAME?
Press until you see the abbreviated number you want.
If a number is already stored, the name will be indicated
(if registered).
or
Confirm to view the telephone number corresponding
to the speed-dial number.
Continues in Common procedures.
Common procedures
The following menus are common in the programming/
administration sequence of the speed dialing directory.
Select and confirm.
j Enter the external number to be stored in this position
in the speed dialing directory.
ber. This name will be stored in the speed dialing directory and displayed when the number is dialed.
Select and confirm.
j Enter the name you want to associate to the number for
Caller ID and phonebook searches.
The telephone keypad is now available for entering letters by repeatedly pressing the key for the letter you
want.
26
Entering letters
1x
2 Letter A
2x 2 Letter B
3x 2 Letter C
4x
2 Number 2
1x 3 Letter D, and so on.
Step by step
Functions used when making calls
Example: Press the "2" key three times to enter
the letter "C" or press "3" twice to enter the letter
"E."
• Key "0" = enters a space.
• Keys "1" and "#" = delete the last character
entered.
Optional You can insert a pause ("p") between the digits by
pressing the Redial key.
Each "P" character inserts a 2-second pause (default) in the connection. A longer pause can be inserted by entering more than one character (for
example, for a 4-second pause enter "PP")
The first "P# or #" specifies that the next digits for
A will only be forwarded if:
SAVE?
REDEFINE?
VIEW NUMBER?
VIEW NAME?
DELETE?
EXIT?
• Digital line or S
P# DTMF digits are sent after local carrier
identification, when B is not answered.
# DTMF digits are sent after B is answered.
• Analog trunk or analog extension:
P# or # - DTMF digits are sent after B is answered.
Other characters ("#" and/or "*") may be added after "P#".
Confirm.
or If you make a mistake:
Select and confirm. All information is deleted.
or If a name is displayed, you can view the number asso-
ciated to it.
Select and confirm.
or If a number is displayed, you can view the name asso-
ciated to it.
Select and confirm.
or Do not record the number.
Select and confirm.
or
Select and confirm.
extension:
0
27
Functions used when making calls
Step by step
^ Lift the handset.
n Press this key. The LED comes on.
Phonebook search
A phonebook search or and alphanumeric search allows
an extension to look up a person’s number by the person’s name when making a call.
Required: Names were assigned to the speed dialing
numbers recorded.
or
DIRECTORY ?
SCROLL NEXT?
SCROLL PREV?
Confirm.
The first record is displayed.
Select and press for viewing additional records.
or
Select and press for viewing additional records.
or
j Enter the name you want to select or the first letters of
the name using the keypad. The name is searched.
The telephone keypad is now available for entering letters by repeatedly pressing the key for the letter you
want.
Entering Letters
1x
2 Letter A
2x
2 Letter B
3x
2 Letter C
4x 2 Number 2
1x 3 Letter D, and so on.
• Key "0" = enters a space.
• Key "1" = displays the first record on the
speed dialing directory.
• Keys "*" and "#"= do not mean anything
28
Step by step
DELETE CHAR?
DELETE LINE?
VIEW STATION NO.?
VIEW NAME?
CALL?
Functions used when making calls
If no match is found for the letters entered or if it is not
possible to enter letters at the moment, you will hear a
short beeping sound.
Optional
Select and confirm. It deletes the last character that
was entered If all characters are deleted, the first speed
dialing entry will be displayed again.
Optional
Select and confirm. All characters that were entered will
be deleted, and the first entry of the speed dialing directory will be displayed again.
Optional
Select and confirm.
Optional
Select and confirm.
The selected record is displayed.
Select and confirm.
Caller Lists
The last calls identified1 by the system and routed to
the destination are stored in 3 call lists which can be
programmed to memorize only external calls or external
and internal calls. A system telephone with a display allows you to view and select lists:
• 1 = CALLS NOT ANSWERED
• 2 = CALLS ANSWERED
•3 = CALLS MADE
Up to 10 calls can be stored for each caller list. They are
stored in the order they were received or made. Each
call is stored with a time stamp. The list starts with the
most recent call that has not been recalled. If several
calls were from the same caller, the list will show the
time of the last call and the total number of times the
call was received.
[1] Make sure that Caller ID is activated by your carrier.
[2] The calls will not be stored if they are for hunt groups (HG) or UCD
agents.
2
29
Functions used when making calls
Step by step
CALLER LIST?
#82 Enter the dialing code for looking up caller lists.
Calls not answered by an MSN/Call group (CG)
appear in the list of "Unattended calls" of all the
participants of the group. If one of the members
of the group returns the call using the "Caller List"
feature and the call is completed or any other extension takes the call, the record of this call will
be removed from the list of "Unattended Calls" of
all the members of the group.
If an MSN DID does not attend an external call, it
will be stored in the unattended calls list, specifying the Name/Number of the call and/or Name/
Number called (MSN). The fields that should appear in the display should be configured using
HiPath 1100 Manager.
Consulting the caller list
Select and confirm.
or
1=UNATTENDED CALLS
2=ANSWERED CALLS
3=ORIGINATED CALLS
NEXT?
EXIT?
30
Select and enter the type of caller list wanted.
or
or
or
j Enter the number of the list you want to look up:
1 =Unattended calls
2 =Attended calls
3 =Originated calls
Enter to display additional lists.
End consultation
Select and confirm.
or
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