SHOWTEC Helix S5000 Q4 User Manual

Helix S5000 Q4 V1

Highlite International B.V. – Vestastraat 2 – 6468 EX – Kerkrade – the Netherlands

Ordercode: 43725

MANUAL

ENGLISH

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Ordercode: 43725

Helix S5000 Q4

Table of contents

Warning ............................................................................................................................................................................... 4

Safety Instructions ......................................................................................................................................................... 4

Operating Determinations .......................................................................................................................................... 6

Rigging ............................................................................................................................................................................ 6

Connection with the mains......................................................................................................................................... 8

Return Procedure .......................................................................................................................................................... 8

Claims .............................................................................................................................................................................. 8

Description of the device ................................................................................................................................................. 9

Features .......................................................................................................................................................................... 9

Overview ...................................................................................................................................................................... 10

Installation .........................................................................................................................................................................11

Installing the Barndoor (43726) ................................................................................................................................. 11

Installing the Beamshapers (43727/43728/43729) ................................................................................................. 12

Installing the Tophat (43730) ..................................................................................................................................... 13

Set Up and Operation .....................................................................................................................................................14

Control Modes ............................................................................................................................................................. 14

One Helix (Auto, Built-in Programs) ....................................................................................................................... 14

One Helix (Manual Mode) ..................................................................................................................................... 14

Multiple Helixes (Master / Slave Control) ............................................................................................................. 14

Multiple Helixes (DMX Control) .............................................................................................................................. 15

Multiple Helixes (Wireless DMX Control) ............................................................................................................... 16

Wireless DMX Connection ...................................................................................................................................... 16

Wireless DMX Problems ........................................................................................................................................... 16

Example 1 .................................................................................................................................................................. 17

Example 2 .................................................................................................................................................................. 18

Fixture Linking ............................................................................................................................................................... 19

Data Cabling ............................................................................................................................................................... 19

Control Panel ............................................................................................................................................................... 20

DMX Control Mode ..................................................................................................................................................... 20

DMX Addressing .......................................................................................................................................................... 20

Menu Overview ........................................................................................................................................................... 21

Main Menu Options .................................................................................................................................................... 23

1. DMX Settings ......................................................................................................................................................... 23

1.1. Address ............................................................................................................................................................... 24

1.2. Channels ............................................................................................................................................................ 24

1.3. Signal ................................................................................................................................................................... 24

1.4. W-DMX Unlock................................................................................................................................................... 25

2. Manual Mode....................................................................................................................................................... 25

3. Auto Mode ............................................................................................................................................................ 25

4. Built-in Programs ................................................................................................................................................... 26

4.1. Program 01......................................................................................................................................................... 26

4.2. Programs 02-26 .................................................................................................................................................. 27

5. Master/Slave Mode ............................................................................................................................................. 27

6. Settings ................................................................................................................................................................... 28

6.1. Curves Select..................................................................................................................................................... 28

6.2. Dimmer Speed .................................................................................................................................................. 29

6.3. Fan Speed .......................................................................................................................................................... 29

6.4. Pixel Dir ................................................................................................................................................................ 30

6.5. PWM Frequency ............................................................................................................................................... 30

6.6. Backlight Time ................................................................................................................................................... 30

6.7. DMX Fail .............................................................................................................................................................. 31

6.8. DMX Sync ........................................................................................................................................................... 31

6.9. Lock ..................................................................................................................................................................... 31

6.10. Key Backlight ................................................................................................................................................... 32

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Helix S5000 Q4

6.11. Factory.............................................................................................................................................................. 32

7. Information ............................................................................................................................................................ 32

DMX Channels ............................................................................................................................................................. 33

4 Channels ................................................................................................................................................................ 33

6 Channels ................................................................................................................................................................ 33

8 Channels ................................................................................................................................................................ 34

20 Channels .............................................................................................................................................................. 36

24 Channels .............................................................................................................................................................. 37

Maintenance ....................................................................................................................................................................39

Troubleshooting ...............................................................................................................................................................40

No Light ......................................................................................................................................................................... 40

No Response to DMX.................................................................................................................................................. 40

Product Specifications ....................................................................................................................................................41

Dimensions ........................................................................................................................................................................42

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Helix S5000 Q4

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Helix S5000 Q4

Warning

Unpacking Instructions

Immediately upon receiving this product, carefully unpack the carton and check the contents to ensure
that all parts are present, and have been received in good condition. Notify the dealer immediately and
retain packing material for inspection if any parts appear damaged from shipping or the carton itself
shows signs of mishandling. Save the carton and all packing materials. In the event that a fixture must be
returned to the factory, it is important that the fixture be returned in the original factory box and packing.

Your shipment includes:

● Showtec Helix S5000 Q4

● Schuko to Neutrik PowerCON True1 power cable (1,5 m)

● 6 x quick-locks

● 2 x quick-lock brackets

● 4 x rubber feet

● 1 x mounting bracket

● User manual

LED Expected Lifespan

LEDs gradually decline in brightness over time. HEAT is the dominant factor that leads to the acceleration
of this decline. Packaged in clusters, LEDs exhibit higher operating temperatures than in ideal or singular
optimum conditions. For this reason when all color LEDs are used at their fullest intensity, life of the LEDs is
significantly reduced. If improving your lifespan expectancy is of a higher priority, place care in providing
for lower operational temperatures. This may include climatic-environmental and the reduction of overall
projection intensity.

Safety Instructions

Every person involved with the installation, operation and maintenance of this device has to:

● be qualified

● follow the instructions of this manual

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Helix S5000 Q4

Before your initial start-up, please make sure that there is no damage caused by transportation. Should
there be any, consult your dealer and do not use the device.
To maintain perfect condition and to ensure a safe operation, it is absolutely necessary for the user to
follow the safety instructions and warning notes written in this manual.
Please consider that damages caused by manual modifications to the device are not subject to
warranty.
This device contains no user-serviceable parts. Refer servicing to qualified technicians only.

IMPORTANT:

The manufacturer will not accept liability for any resulting damages caused by the non-observance of
this manual or any unauthorized modification to the device.

● Never let the power cord come into contact with other cables! Handle the power cord and all

connections with the mains with particular caution!

● Never remove warning or informative labels from the unit.

● Never use anything to cover the ground contact.

● Never place any material over the lens.

● Never look directly into the light source.

● Never leave any cables lying around.

● Do not insert objects into air vents.

● Do not connect this device to a dimmer pack.

● Do not switch the device on and off in short intervals, as this would reduce the device’s life.

● Do not touch the device’s housing bare-handed during its operation. Allow the fixture to cool for at

least 5 minutes before handling.

● Do not shake the device. Avoid brute force when installing or operating the device.

● Only use device indoors, avoid contact with water or other liquids.

● Only operate the fixture after having checked if the housing is firmly closed and all screws are tightly

fastened.

● Only operate the device after having familiarized with its functions.

● Avoid flames and do not put close to flammable liquids or gases.

● Always keep case closed while operating.

● Always allow free air space of at least 50 cm around the unit for ventilation.

● Always disconnect power from the mains, when device is not used or before cleaning! Only handle

the power cord by the plug. Never pull out the plug by tugging the power cord.

● Make sure that the device is not exposed to extreme heat, moisture or dust.

● Make sure that the available voltage is not higher than stated on the rear panel.

● Make sure that the power cord is never crimped or damaged. Check the device and the power

cord from time to time.

● If the lens is obviously damaged, it has to be replaced, so that its functions are not impaired due to

cracks or deep scratches.

● If device is dropped or struck, disconnect mains power supply immediately. Have a qualified

engineer inspect for safety before operating.

● If the device has been exposed to drastic temperature fluctuation (e.g. after transportation), do not

switch it on immediately. The arising condensation water might damage your device. Leave the
device switched off until it has reached room temperature.

● If your Showtec device fails to work properly, discontinue use immediately. Pack the unit securely

(preferably in the original packing material), and return it to your Showtec dealer for service.

● For adult use only. Device must be installed out of the reach of children. Never leave the unit running

unattended.

● Never attempt to bypass the thermostatic switch or fuses.

● The user is responsible for correct positioning and operating of the Helix. The manufacturer will not

accept liability for damages caused by the misuse or incorrect installation of this device.

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● This device falls under protection class I. Therefore it is essential to connect the yellow/green

conductor to earth.

● Repairs, servicing and electric connection must be carried out by a qualified technician.

● WARRANTY: Till one year after date of purchase.

Operating Determinations

● This device is not designed for permanent operation. Consistent operation breaks will ensure that the

device will serve you for a long time without defects.

● The minimum distance between light output and the illuminated surface must be bigger than 0,5

meter.

● The maximum ambient temperature ta = 40°C must never be exceeded.

● In order to eliminate wear and improve the device’s lifespan, during periods of non-use, completely

disconnect from power source via breaker or by unplugging.

● The relative humidity must not exceed 50 % with an ambient temperature of 40°C.

● If this device is operated in any other way, than the one described in this manual, the product may

suffer damages and the warranty becomes void.

● Any other operation may lead to dangers like short-circuit, burns, electric shock, crash etc.

You endanger your own safety and the safety of others!

Rigging

Please follow the European and national guidelines concerning rigging, trussing and all
other safety issues.

Do not attempt the installation yourself!
Always let the installation be carried out by an authorized dealer!

Procedure:

● If the Helix is lowered from the ceiling or high joists, professional trussing systems have to be used.

● Use a clamp to mount the Helix, with the mounting bracket, to the trussing system.

● The Helix must never be fixed swinging freely in the room.

● The installation must always be secured with a safety attachment, e.g. an appropriate safety net or

safety cable.

● When rigging, derigging or servicing the Helix, always make sure, that the area below the installation

place is blocked and staying in the area is forbidden.

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Helix S5000 Q4

The Helix S5000 Q4 can be placed on a flat stage floor, by means of the included mounting bracket, or
be mounted to any kind of truss with clamps and quick-locks.

Improper installation can cause serious damage to people and property!

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Connection with the mains

Connect the device to the mains with the power-plug.
Always pay attention, that the right color cable is connected to the right place.

International

EU Cable

UK Cable

US Cable

Pin

L

BROWN

RED

YELLOW/COPPER

PHASE

N

BLUE

BLACK

SILVER

NEUTRAL

YELLOW/GREEN

GREEN

GREEN

PROTECTIVE GROUND

Make sure that the device is always connected properly to the earth!

Improper installation can cause serious damage to people and property!

Return Procedure

Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Authorization Number (RMA number). Products returned
without an RMA number will be refused. Highlite will not accept the returned goods or any responsibility.
Call Highlite 0031-455667723 or mail [e-mail] and request an RMA prior to shipping the fixture.
Be prepared to provide the model number, serial number and a brief description of the cause for the
return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the

customer’s responsibility. Highlite reserves the right to use its own discretion to repair or replace

product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method to use.

Note: If you are given an RMA number, please include the following information on a piece of paper
inside the box:

01) Your name.

02) Your address.

03) Your phone number.

04) A brief description of the symptoms.

Claims

The client has the obligation to check the delivered goods immediately upon delivery for any short­comings and/or visible defects, or perform this check after our announcement that the goods are at their
disposal. Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise.
It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is
damaged due to shipping. Transportation damage has to be reported to us within one day after receipt
of the delivery.
Any return shipment has to be made post-paid at all times. Return shipments must be accompanied with
a letter defining the reason for return shipment. Non-prepaid return shipments will be refused, unless
otherwise agreed in writing.
Complaints against us must be made known in writing or by fax within 10 working days after receipt of the
invoice. After this period complaints will not be handled anymore.
Complaints will only then be considered if the client has so far complied with all parts of the agreement,
regardless of the agreement of which the obligation is resulting.

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Helix S5000 Q4

Description of the device

Features

The Showtec Helix S5000 Q4 is a high-power panel light with IP65 protection grade. It has an extremely
high light output and is very suitable for illumination of larger indoor and (temporarily) outdoor areas.

● Wireless DMX (Wireless Solutions)

● Quick-locks for fast rigging and mounting

● DMX control via standard DMX controller

● Onboard: OLED display for easy setup

● Input voltage: 100-240V AC, 50/60Hz

● Power consumption: 415W

● Peak power: 810W

● Light source: 40 x Prolight Opto RGBW 4-in-1 10W LEDs

● Light output @ 2m: 54000 lux

● Refresh rate: 3.0 kHz

● DMX modes: 4, 6, 8, 20, 24 channels

● Dimmer: 0-100%

● Strobe: 0-20Hz

● Beam angle: 10°

● Control mode: Auto, Built-in programs, Manual, Master/Slave, DMX512, W-DMX

● Housing: Die-cast aluminum

● Power connectors: Neutrik PowerCON True1 IN/OUT

● Data connectors: 5-pin XLR-HD DMX IN/OUT

● Cooling: Cooling fans

● IP rating: IP65

● Working temperature: -10°C ~40°C

● Dimensions: 530 x 125 x 318 mm (LxWxH)

● Weight: 11,5 kg

Note: Knowledge of DMX is required to fully utilize this unit.

Optional accessories

43726 – Barndoor for Helix S5000 Q4
43727 – Beamshaper for Helix S5000 Q4 (20°)
43728 – Beamshaper for Helix S5000 Q4 (45°)
43729 – Beamshaper for Helix S5000 Q4 (15°x60°)
43730 – Tophat for Helix S5000 Q4
50177 – W-DMX™ BlackBox F-1 G5 Transceiver
50178 – W-DMX™ BlackBox F-2 G5 Transceiver
D7249 – Case for 4 x Helix 4000

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Helix S5000 Q4

Overview

Fig. 01

01) 40 x Prolight Opto RGBW 4-in-1 10W LEDs

02) 5-pin DMX connector IN

03) 5-pin DMX connector OUT

04) 100-240V Neutrik PowerCON True1 power connector OUT

05) 100-240V Neutrik PowerCON True1 power connector IN

06) OLED display + control buttons

07) Pressure valve

This valve manages the air pressure within the Helix’s enclosure. It allows the enclosure to breathe,
equalizes pressure and reduces condensation while filtering out liquids and other contaminants. By
doing so, it increases the Helix’s performance and durability.

08) Antenna for wireless DMX

09) Adjustment screw

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Helix S5000 Q4

Installation

Remove all packing materials from the Helix S5000 Q4. Check that all foam and plastic padding is
removed. Connect all cables.

Do not supply power before the whole system is set up and connected properly.
Always disconnect from electric mains power supply before cleaning or servicing.
Damages caused by non-observance are not subject to warranty.

Installing the Barndoor (43726)

01) Pull on the spring-loaded locking screws, on both sides of the barndoor, to unlock the mechanism.

Fig. 02

02) Place the barndoor on the Helix, to secure the barndoor’s screws in the Helix’s mounting holes.

Fig. 03

03) Release both locking screws to lock the barndoor in position.

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Helix S5000 Q4

Installing the Beamshapers (43727/43728/43729)

01) In order to install the beamshaper, place it on the lens of the Helix. The beamshaper is equipped with

multiple magnets which keep it firmly in position.

02) In order to remove the beamshaper, pull it by the handles located on its sides.

Fig. 04

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Helix S5000 Q4

Installing the Tophat (43730)

01) Pull on the spring-loaded locking screws, on both sides of the tophat, to unlock the mechanism.

Fig. 05

02) Place the tophat on the Helix, to secure the tophat’s screws in the Helix’s mounting holes.

Fig. 06

03) Release both locking screws to lock the tophat in position.