SHOWTEC helix 1800 Q4 RGBW User Manual
Helix 1800 Q4 RGBW V1
Highlite International B.V. – Vestastraat 2 – 6468 EX – Kerkrade – the Netherlands
Ordercode: 43700
MANUAL
ENGLISH
Ordercode: 43700
Helix 1800 Q4 RGBW
Table of contents
Warning ............................................................................................................................................................................... 2
Safety Instructions ......................................................................................................................................................... 2
Operating Determinations .......................................................................................................................................... 4
Rigging ............................................................................................................................................................................ 4
Connection with the mains......................................................................................................................................... 5
Return Procedure .......................................................................................................................................................... 5
Claims .............................................................................................................................................................................. 5
Description of the device ................................................................................................................................................. 6
Features .......................................................................................................................................................................... 6
Frontside.......................................................................................................................................................................... 6
Backside ......................................................................................................................................................................... 7
Installation ........................................................................................................................................................................... 7
Set Up and Operation ....................................................................................................................................................... 7
Control Modes ............................................................................................................................................................... 8
One Helix 1800 Q4 RGBW (Auto Run Program + Built-in Programs) ................................................................. 8
One Helix 1800 Q4 RGBW (Manual Mode) ........................................................................................................... 8
Multiple Helix 1800 Q4s (Master / Slave control) .................................................................................................. 8
Multiple Helix 1800 Q4s (DMX Control) ................................................................................................................... 9
Fixture Linking ............................................................................................................................................................... 10
Data Cabling ............................................................................................................................................................... 10
Control Panel ............................................................................................................................................................... 11
DMX Control Mode ..................................................................................................................................................... 11
DMX Addressing .......................................................................................................................................................... 11
Menu Overview ........................................................................................................................................................... 12
Main Menu Options .................................................................................................................................................... 13
1 Auto Run Program ................................................................................................................................................ 13
2 Built-in Programs .................................................................................................................................................... 13
3 Slave Mode ............................................................................................................................................................ 14
4 DMX Mode ............................................................................................................................................................. 14
5 Manual Mode ........................................................................................................................................................ 14
6 Settings .................................................................................................................................................................... 14
6.1 Settings ................................................................................................................................................................ 15
6.2 Settings ................................................................................................................................................................ 15
6.3 Settings ................................................................................................................................................................ 15
7 Info ........................................................................................................................................................................... 15
7.1 Info ........................................................................................................................................................................ 15
7.2 Info ........................................................................................................................................................................ 15
DMX Channels ............................................................................................................................................................. 16
4 Channels ................................................................................................................................................................ 16
6 Channels ................................................................................................................................................................ 16
8 Channels ................................................................................................................................................................ 16
Maintenance ....................................................................................................................................................................18
Troubleshooting ...............................................................................................................................................................18
No Light ......................................................................................................................................................................... 18
No Response to DMX.................................................................................................................................................. 18
Product Specification .....................................................................................................................................................20
Dimensions ........................................................................................................................................................................21
Notes ..................................................................................................................................................................................22
1
Ordercode: 43700
Helix 1800 Q4 RGBW
Your shipment includes:
● Showtec Helix 1800 Q4 RGBW
● Schuko to Neutrik PowerCON True1
(cable length 1,5 m)
● User manual
Warning
Unpacking Instructions
Immediately upon receiving this product, carefully unpack the carton and check the contents to ensure
that all parts are present, and have been received in good condition. Notify the dealer immediately and
retain packing material for inspection if any parts appear damaged from shipping or the carton itself
shows signs of mishandling. Save the carton and all packing materials. In the event that a fixture must be
returned to the factory, it is important that the fixture be returned in the original factory box and packing.
LED Expected Lifespan
LEDs gradually decline in brightness over time. HEAT is the dominant factor that leads to the acceleration
of this decline. Packaged in clusters, LEDs exhibit higher operating temperatures than in ideal or singular
optimum conditions. For this reason when all color LEDs are used at their fullest intensity, life of the LEDs is
significantly reduced. If improving your lifespan expectancy is of a higher priority, place care in providing
for lower operational temperatures. This may include climatic-environmental and the reduction of overall
projection intensity.
Safety Instructions
Every person involved with the installation, operation and maintenance of this device has to:
● be qualified
● follow the instructions of this manual
Before your initial start-up, please make sure that there is no damage caused by transportation. Should
there be any, consult your dealer and do not use the device.
To maintain perfect condition and to ensure a safe operation, it is absolutely necessary for the user to
follow the safety instructions and warning notes written in this manual.
Please consider that damages caused by manual modifications to the device are not subject to
warranty.
This device contains no user-serviceable parts. Refer servicing to qualified technicians only.
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Ordercode: 43700
Helix 1800 Q4 RGBW
IMPORTANT:
The manufacturer will not accept liability for any resulting damages caused by the non-observance of
this manual or any unauthorized modification to the device.
Never let the power-cord come into contact with other cables! Handle the power-cord and all
connections with the mains with particular caution!
Never remove warning or informative labels from the unit.
Never use anything to cover the ground contact.
Never place any material over the lens.
Never look directly into the light source.
Never leave any cables lying around.
Do not insert objects into air vents.
Do not connect this device to a dimmerpack.
Do not switch the device on and off in short intervals, as this would reduce the device’s life.
Do not touch the device’s housing bare-handed during its operation. Allow the fixture to cool for at
least 5 minutes before handling.
Do not shake the device. Avoid brute force when installing or operating the device.
Only use device indoor, avoid contact with water or other liquids.
Only operate the fixture after having checked that the housing is firmly closed and all screws are
tightly fastened.
Only operate the device after having familiarized with its functions.
Avoid flames and do not put close to flammable liquids or gases.
Always keep case closed while operating.
Always allow free air space of at least 50 cm around the unit for ventilation.
Always disconnect power from the mains, when device is not used or before cleaning! Only handle
the power-cord by the plug. Never pull out the plug by tugging the power-cord.
Make sure that the device is not exposed to extreme heat, moisture or dust.
Make sure that the available voltage is not higher than stated on the rear panel.
Make sure that the power-cord is never crimped or damaged. Check the device and the power-
cord from time to time.
If the lens is obviously damaged, it has to be replaced. So that its functions are not impaired, due to
cracks or deep scratches.
If device is dropped or struck, disconnect mains power supply immediately. Have a qualified
engineer inspect for safety before operating.
If the device has been exposed to drastic temperature fluctuation (e.g. after transportation), do not
switch it on immediately. The arising condensation water might damage your device. Leave the
device switched off until it has reached room temperature.
If your Showtec device fails to work properly, discontinue use immediately. Pack the unit securely
(preferably in the original packing material), and return it to your Showtec dealer for service.
For adult use only. Device must be installed out of the reach of children. Never leave the unit running
unattended.
Never attempt to bypass the thermostatic switch or fuses.
For replacement use fuses of same type and rating only.
The user is responsible for correct positioning and operating of the Helix 1800 Q4 RGBW. The
manufacturer will not accept liability for damages caused by the misuse or incorrect installation of
this device.
This device falls under protection class I. Therefore it is essential to connect the yellow/green
conductor to earth.
During the initial start-up some smoke or smell may arise. This is a normal process and does not
necessarily mean that the device is defective.
Repairs, servicing and electric connection must be carried out by a qualified technician.
WARRANTY: Till one year after date of purchase.
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Ordercode: 43700
Helix 1800 Q4 RGBW
Operating Determinations
● This device is not designed for permanent operation. Consistent operation breaks will ensure that the
device will serve you for a long time without defects.
● The minimum distance between light-output and the illuminated surface must be more than 1 meter.
● The maximum ambient temperature ta = 40°C must never be exceeded.
● The relative humidity must not exceed 50 % with an ambient temperature of 40° C.
● If this device is operated in any other way, than the one described in this manual, the product may
suffer damages and the warranty becomes void.
● Any other operation may lead to dangers like short-circuit, burns, electric shock, crash etc.
You endanger your own safety and the safety of others!
Rigging
Please follow the European and national guidelines concerning rigging, trussing and all
other safety issues.
Do not attempt the installation yourself!
Always let the installation be carried out by an authorized dealer!
Procedure:
● If the Helix 1800 Q4 RGBW is lowered from the ceiling or high joists, professional trussing systems have
to be used.
● Use a clamp to mount the Helix 1800 Q4 RGBW, with the mounting-bracket, to the trussing system.
● The Helix 1800 Q4 RGBW must never be fixed swinging freely in the room.
● The installation must always be secured with a safety attachment, e.g. an appropriate safety net or
safety-cable.
● When rigging, derigging or servicing the projector, always make sure, that the area below the
installation place is blocked and staying in the area is forbidden.
Improper installation can cause serious damage to people and property!
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Ordercode: 43700
Helix 1800 Q4 RGBW
International
EU Cable
UK Cable
US Cable
Pin
L
BROWN
RED
YELLOW/COPPER
PHASE
N
BLUE
BLACK
SILVER
NEUTRAL
YELLOW/GREEN
GREEN
GREEN
PROTECTIVE GROUND
Return Procedure
Connection with the mains
Connect the device to the mains with the power-plug.
Always pay attention, that the right color cable is connected to the right place.
Make sure that the device is always connected properly to the earth!
Improper installation can cause serious damage to people and property!
Returned merchandise must be sent prepaid and in the original packing, call tags will not be issued.
Package must be clearly labeled with a Return Authorization Number (RMA number). Products returned
without an RMA number will be refused. Highlite will not accept the returned goods or any responsibility.
Call Highlite 0031-455667723 or mail aftersales@highlite.nl and request an RMA prior to shipping the fixture.
Be prepared to provide the model number, serial number and a brief description of the cause for the
return. Be sure to properly pack fixture, any shipping damage resulting from inadequate packaging is the
customer’s responsibility. Highlite reserves the right to use its own discretion to repair or replace
product(s). As a suggestion, proper UPS packing or double-boxing is always a safe method to use.
Note: If you are given an RMA number, please include the following information on a piece of paper
inside the box:
01) Your name.
02) Your address.
03) Your phone number.
04) A brief description of the symptoms.
Claims
The client has the obligation to check the delivered goods immediately upon delivery for any shortcomings and/or visible defects, or perform this check after our announcement that the goods are at their
disposal. Damage incurred in shipping is the responsibility of the shipper; therefore the damage must be
reported to the carrier upon receipt of merchandise.
It is the customer's responsibility to notify and submit claims with the shipper in the event that a fixture is
damaged due to shipping. Transportation damage has to be reported to us within one day after receipt
of the delivery.
Any return shipment has to be made post-paid at all times. Return shipments must be accompanied with
a letter defining the reason for return shipment. Non-prepaid return shipments will be refused, unless
otherwise agreed in writing.
Complaints against us must be made known in writing or by fax within 10 working days after receipt of the
invoice. After this period complaints will not be handled anymore.
Complaints will only then be considered if the client has so far complied with all parts of the agreement,
regardless of the agreement of which the obligation is resulting.
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Ordercode: 43700
Helix 1800 Q4 RGBW
Fig. 01
Description of the device
Features
The Showtec Helix 1800 Q4 RGBW is a Highpower parcan.
LED Quantity: 12 x 4-in-1 RGBW LEDs
DMX Modes: 4, 6, 8 Channels
Beam angle: 8°
Colormixing: RGBW
Colour range: 16,7 million additive colors
IP Rating: IP65
Housing: Specially designed housing ensures an optimum heat dissipation during operation.
Input Voltage: 100-240 VAC, 50/60Hz
Drive current: 500 mA
Power consumption: 120W max @FO (full output)
DMX-control via standard DMX-controller
On Board: LCD display for easy Set Up
Control mode: Auto Run Program, Built-in Programs, Master / Slave, DMX512, Manual Mode
Dimmer: 0-100%
Strobe: 0-20Hz
Housing: Die Cast Aluminium Powder Coat Finish
Power connector: Neutrik PowerCON True1
Data connectors: 3-pin XLR-HD male, 3-pin XLR-HD female
Cooling: Convection (no fans) which eliminates the use of fans and noise
Working temperature: -10⁰C~40⁰C
Lumen @2m: Red: 5530 Lux
Green: 12430 Lux
Blue: 1480 Lux
White: 13490 Lux
Full On: 28030 Lux
Dimensions: 317 x 179 x 345 mm (LxWxH)
Weight: 6,7 kg
Included: Neutrik PowerCON True1 cable
Frontside
01) Mounting bracket
02) Adjustment screw
03) 12 x 4-in-1 RGBW LEDs
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Ordercode: 43700
Helix 1800 Q4 RGBW
Fig. 02
Backside
04) Mode button
05) Setup button
06) Up button
07) Down button
08) LCD display
09) DMX signal connector (IN) 3-pin XLR-HD male
10) PowerCON powercable (IN)
11) PowerCON powercable OUT
12) DMX signal connector (OUT) 3-pin XLR-HD female
NOTE: Knowledge of DMX is required to fully utilize this unit.
Installation
Remove all packing materials from the Helix 1800 Q4 RGBW. Check that all foam and plastic padding is
removed. Connect all cables.
Do not supply power before the whole system is set up and connected properly.
Always disconnect from electric mains power supply before cleaning or servicing.
Damages caused by non-observance are not subject to warranty.
Set Up and Operation
Follow the directions below, as they pertain to your preferred operation mode.
Before plugging the unit in, always make sure that the power supply matches the product specification
voltage. Do not attempt to operate a 120V specification product on 230V power, or vice versa.
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