SHARP UP-700 3B Service Manual

UP-700 3B VERSION

WITH EFT & GIFT CARD

CREDIT CARD/GIFT CARD

Overview

Sharp has implemented one of the best-integrated credit card interfaces in the industry. Compared to purchasing terminals for a new store, payback is immediate. Payback is within a few months when replacing installed dial terminals. Selling integrated payments provides advantages to customers, additional profitable revenue opportunities for dealers, and makes it difficult for competitors to convince customers to switch systems.

The UP700 model POS terminal provides an interface for supporting credit card and gift card processing, as well as, with the addition of the Peripheral Device Controller and the Verifone 1000 PIN pad, debit sales with PIN entry are possible.

DataTran™ adds efficient, cost-effective dial-up electronic payments to Sharp UP-700 single Point of Sale Systems and multiple LAN’d Point of Sale Systems.

IPEnabler™ and IPTran™ are two IP options that allow two second internet-based transactions over a persistent Internet connection. DataTran and IPEnabler accept commands from the register(s) to handle payment authorization, and support the register settlement and reporting activities.

The POS’s printer is used to print electronic payment receipts and signature drafts, and the register card reader is used to swipe cards. This is all accomplished using a single phone line or comm. line and batch per store, resulting in significant cost savings compared to using separate terminals and phone/comm. lines for each POS.

DataTran can be used with most U.S. payment services and some elsewhere. DataTran 162 SL is used for dial-up EFT with single registers, and DataTran 162 ML for dial-up with multiple LAN’d registers. Merchant parameter ‘factory load’ is highly recommended for fast, accurate dial-up installs.

IPTran can currently be used for Internet authorizations with Vital/Visanet, Mercury Payments (Global Payments, non-tips only), and Sterling Payments (Paymentech, non-tips only), with other IP services being added.

IPEnabler can currently be used for Internet authorizations with Mercury Payment, Sterling Payments, FDMS/Cardnet, Vital/Visanet, or Nova. Mercury Payments has a revenue/residual program for resellers, offering you an additional revenue stream, and with Mercury Payments the store software is less.

Accepted Payment Types

Credit cards, off-line debit cards (check cards or checking account cards, not requiring PINs), and check authorizations are accepted. On-line debit/ATM cards (requiring PIN pads) are also supported, requiring Datacap’s Peripheral Device Controller (PDC) and a debit PIN pad to be installed on a serial port of each register accepting debit cards. Private or in-house charges and gift/prepaid cards are not currently supported by the Sharp interface. Tips can be added at the register.

Specifications subject to change without notice: Revision date February, 2006 Page/ 1

UP-700 3B Version

1. Standalone Configuration – Credit / Gift Card Only

Equipment List

Provider Dial Up - Standalone Configuration Model / Part No. Qty

Sharp

Local Procurement

Configuration Diagram

POS Terminal UP700 1 Magnetic Card Reader UP-E13MR 1 Memory Option

*As required by File Allocation

Data Cap Data Tran 162SL

• Build File – Merchant Parameter Factory

Load

RS-232

UP-S02MB UP-S04MB

1800.10

*Connection cables are included

RS-232

1

Data Tran

UP-700 (+ ) UP-E13MR

UP-700 (+ ) UP-E13MRUP-700 (+ ) UP-E13MR

Data Tran

162SL

IMPORTANT:

The UP-700 incorporates Batch operations, Reporting functions, and Remote merchant parameter setup through Dial Out and Dial In functions

Please consider the general rules listed below when using this feature:

• The telephone line used for credit card processing should not be shared with any other device

2. Inline Configuration – Credit / Gift Card Only

Equipment List

Provider Dial Up – IRC Configuration Model / Part No. Qty

Sharp

Local Procurement

(x) = No. Terminals in system

POS Terminal UP-700 (x) Magnetic Card Reader UP-E13MR (x) 8 MEG ROM VHi27801RAU3B

VHi27801RAV3B Memory Option *As required by File Allocation Ethernet Hub ER-Hub1 or ER-Hub2 1 Data Cap Data Tran 162ML

• Build File – Merchant Parameter

Factory Load

UP-S02MB UP-S04MB

1800.20

*Connection cables are

included

2

1

Note: UP700 3B ROMs (VHi27801RAU3B/ VHi27801RAV3B) are available through NPC.

Page/ 2 Specifications subject to change without notice: Revision date February, 2006

CREDIT CARD/GIFT CARD

Configuration Diagram

Ethernet

RS-232

Data Tran

162ML

ViVOpay

RS-232

UP-700 (+)UP-E13MR

UP-700 (+)UP-E13MRUP-700 (+)UP-E13MR

UP-700 (+) UP-E13MR

IMPORTANT:

The UP-700 incorporates Batch operations, Reporting functions and Remote merchant parameter setup through Dial Out and Dial In functions. The Data Tran 162 ML may be connected to either the Master or Satellite

Please consider the general rules listed below when using this feature:

• The telephone line used for credit card processing should not be shared with any other device

• The Data Tran 162ML should be set for FTS MODE = Enabled for Inline operations

3. Standalone Configuration – Credit/Gift Card and Debit

Equipment List

Provider Dial Up - Standalone Configuration Model / Part No. Qty

Sharp

POS Terminal UP-700 1 Magnetic Card Reader UP-E13MR 1 8 MEG ROM VHi27801RAU3B

VHi27801RAV3B

Memory Option

UP-S02MB UP-S04MB

*As required Local Procurement Datacap

Data Cap Data Tran 162SL

• Build File – Merchant Parameter

Factory Load

Peripheral Device Controller includes

1800.10 *Connection cables are included

1713.00 1 cable Verifone PIN pad 1000 7020.01 1 Cable-A (ECR Æ PDC) 7866.01 1 Cable B (PDC Æ PIN pad 1000) 1332.10 1

Note

: UP700 3B ROMs (VHi27801RAU3B/ VHi27801RAV3B) are available through NPC.

2

1

Specifications subject to change without notice: Revision date February, 2006 Page/ 3

UP-700 3B Version

Configuration Diagram

RS-232

RS-232RS-232

RS-232

Data Tran

PDC

Verifone PIN pad-1000

RS-232

UP-700 (+ ) UP-E13MR

UP-700 (+ ) UP-E13MRUP-700 (+ ) UP-E13MR

RS-232

RS-232RS-232

Data Tran

162SL

ViVOpay

IMPORTANT:

The UP-700 incorporates Batch operations, Reporting functions and Remote merchant parameter setup through Dial Out and Dial In functions.

This configuration requires an ER-A5RS board for additional serial port capability.

Please consider the general rules listed below when using this feature:

• The telephone line used for credit card processing should not be shared with any other device

• The Verifone 1000 PIN pad must be setup by Data Cap for the type encryption method

• Assist the store owner with obtaining the necessary information from the bank

• Allow at least 1 week to obtain the merchant parameters – especially new accounts

• Always set up new merchant accounts - verify each card type to be used

• Schedule a test day with the processor to verify sales and batch operations

Page/ 4 Specifications subject to change without notice: Revision date February, 2006

Section-1: IPL Procedures

CREDIT CARD/GIFT CARD

Specifications subject to change without notice: Revision date February, 2006 Page/ 5

UP-700 3B Version

Section-2: Master Reset Procedures

Page/ 6 Specifications subject to change without notice: Revision date February, 2006

Notes: Program data from a RAU1x/RAV1x are not compatible with 3B.

The POS Utility cannot be used when upgrading to 3B or downgrading from 3B to 1x.

CREDIT CARD/GIFT CARD

Specifications subject to change without notice: Revision date February, 2006 Page/ 7

UP-700 3B Version

Section-3: Programming Principles

The UP-700 POS terminal incorporates the use of certain function keys to be used when making changes in PGM-mode.

To simplify programming, please review the below list of function keys and usages listed below:

Function Description

K

The UP, DOWN, LEFT and RIGHT arrow keys are used to navigate within the specified menu and/or preset entry field.

I

J

PAGE

UP

PAGE

DOWN

.

SBTL

ENTER

CA/AT

CL

CANCEL

Used to scroll the programming window back to the previous page

Used to scroll the programming window to the next page

Used to “toggle” between fixed selections within a preset entry field when it is applicable

The SUBTOTAL key is used to “List” available fixed selections within a present entry field when it is applicable

Used to “set” each preset entry field

Used to “finalize” each preset entry

Used to clear the last setting you have programmed or clear an error state

Used to “cancel” programming and return to the previous screen

Page/ 8 Specifications subject to change without notice: Revision date February, 2006

CREDIT CARD/GIFT CARD

1. Entering the SRV-Mode

To enter SRV-mode programming, you must turn the SRV key counter clock wise to the 6 o’clock position wait five seconds and turn the SRV key to the 7 o’clock position

Procedure:

① Turn the AC Power Switch “OFF” ② Set the mode switch to (SRV) position ③ Turn on the AC Power Switch “ON”

AC Power Sw i t c h

SRV

SRV ’

The SRV-mode Main Menu will appear:

CAUTION:

Never place the Service key to the SRV’ or SRV position while AC power is applied – severe damage may result to the RAM and program contents

Specifications subject to change without notice: Revision date February, 2006 Page/ 9

UP-700 3B Version

2. SRV-mode Program Readings:

List of SRV-mode Program Reports:

CAT#2 Related Jobs

Mode Main Menu Sub Menu

Procedure – System Preset:

① Enter the SRV-Mode as previously outlined ② Select [1 READING] ③ Select [1 SYSTEM PRESET] ④ This will automatically start to print.

1 2

SRV MODE

READING

1

READING

1

SETTING

2

SETTING

2

IRC SETTING

3

IRC SETTING

3

DOWN LOAD

4

DOWN LOAD

4

DIAGNOSTIC

5

DIAGNOSTIC

5

READING

SYSTEM PRESET

1

SYSTEM PRESET

1

DEVICE CONFIG

2

DEVICE CONFIG

2

FREE KEY

3

FREE KEY

3

FILE

4

FILE

4

SSP

5

SSP

5

1 SYSTEM PRESET SRV-Mode 1 READING 2 DEVICE CONFIG

Procedure – Device Assign:

① Enter the SRV-Mode as previously outlined ② Select [1 READING] ③ Select [2 DEVICE CONFIG] ④ This will automatically start to print.

1 2

READING

SRV MODE

READING

1

READING

1

SETTING

2

SETTING

2

IRC SETTING

3

IRC SETTING

3

DOWN LOAD

4

DOWN LOAD

4

DIAGNOSTIC

5

DIAGNOSTIC

5

Caution:

When adding Credit Card devices, it is critical not to assign more than 1-type device to the same channel no. Please verify that multiple type devices are not assigned to the same channel no.

READING

SYSTEM PRESET

1

SYSTEM PRESET

1

DEVICE CONFIG

2

DEVICE CONFIG

2

FREE KEY

3

FREE KEY

3

FILE

4

FILE

4

SSP

5

SSP

5

Example: CAT#2 and Printers “CANNOT” share the same Channel No. Assignment

Page/ 10 Specifications subject to change without notice: Revision date February, 2006

CREDIT CARD/GIFT CARD

3. PGM-mode Program Readings:

The PGM mode readings for credit card devices are also associated to the other presets readings (ex: Media Keys, etc.) that may be found within each section.

List of PGM2-mode Program Reports:

CAT#2 Related Jobs

Mode Main Menu Sub Menu

1 READING 11 MEDIA PGM2-Mode

11 CAT READING

Procedure – Media:

Enter the PGM2-Mode by turning the MA key counter clock wise to the PGM2 position

① Select [9 PGM2 MODE] ② Select [1 READING] ③ Select [11 MEDIA] ④ This will automatically start to print.

1 2

PGM2 MODE È

READING

1

READING

1

SETTING

2

SETTING

2

AUTO KEY

3

AUTO KEY

3

D-UPC LOAD

4

D-UPC LOAD

4

DATA CLEAR

5

DATA CLEAR

5

OPEN STORE6

Print Example:

03/01/03 #0201 10:13

*PGM2*

MEDIA

CASH

CASH2

CHECK

CHECK2

CHECK3

CHECK4

CREDIT C CREDIT-

: :

000001

KP000 L18

00000000000000

CA1 00000000001

KP000 L18

00000000000000

CA2 00000000001

KP000 L18

00000000000000

CK1 00000000001

KP000 L18

00000000000000

CK2 00000000001

KP000 L18

00000000000000

CK3 00000000001

KP000 L18

00000000000000

CK4 00000000001

KP000 L18

00000000000000

CH1 20100000001

READING ÇÈ

MIX & MATCH

6

MIX & MATCH

6

COMBO MEAL

7

COMBO MEAL

7

UPC OTHER

8

UPC OTHER

8

SCALE TABLE

9

SCALE TABLE

9

FUNCTION

10

FUNCTION

10

MEDIA11

Specifications subject to change without notice: Revision date February, 2006 Page/ 11