Sharp MX-3501N, MX-4500N, MX-4501N, MX-2300N, MX-2700N, MX-3500N User Manual
Specifications and Main Features
Frequently Asked Questions
User Manual
MODEL:
DIGITAL FULL COLOUR MULTIFUNCTIONAL SYSTEM
TroubleshootingTroubleshooting
In the unlikely event of you experiencing a
problem with this product, please refer to this
manual before requesting service.
The contents of this manual are grouped by
situation.
The chapters of the manual appear on the cover.
REMOVING MISFEEDS
COPYING
MX-2300N
MX-2700N
MX-3500N
MX-3501N
MX-4500N
MX-4501N
PRINTING
SCANNING
DOCUMENT FILING
INSTALLATION
OTHER PROBLEMS
Problems Related to Machine
Operation
Problems Related to Paper
Feeding and Output
Problems Related to Quality /
Print Results
Problems Related to Peripheral
Device
Other Problems
Illustration of the machine
Keep this manual close at hand for reference
whenever needed.
ABOUT THIS MANUAL
This manual provides solutions to possible problems in a question and answer format. The questions are grouped into
the chapters "REMOVING MISFEEDS", "COPYING", "PRINTING", "SCANNING", "DOCUMENT FILING",
"INSTALLATION", and "OTHER PROBLEMS". Locate the question that relates to your problem and use the answer to
help correct the situation. If you are unable to solve a problem using this manual, please contact your dealer or nearest
authorised service representative.
Conventions used in this manual
• System settings
Descriptions of system settings similar to the following example appear in this manual.
Example: ➞ System Settings (Administrator) > "Copy Settings" > "Rotation Copy Setting" >
This is an abbreviated description of the procedure for selecting the setting. ">" indicates a level in the settings and
indicates the state of the setting after it has been enabled. Use these descriptions as a quick manual to help you configure the
settings.
For detailed explanations of the system settings, see the System Settings Guide.
• References to other sections
Some of the explanations in this manual refer to other pages. Refer to these pages as well to help solve your problem.
Example:
Please note
• For information on installing the drivers and software cited in this manual, please refer to the separate Software Setup Guide.
• For information on your operating system, please refer to your operating system manual or the online Help function.
• The explanations of screens and procedures in this manual are primarily for Windows
Mac OS X v10.3.9 in Macintosh environments. The screens may vary depending on the version of the operating system.
• Wherever "MX-xxxx" appears in this manual, please substitute your model name for "xxxx".
• Where this manual shows the "MX-2300/2700 series" or the "MX-3500/4500 series", the following models are indicated:
MX-2300/2700 series: MX-2300N, MX-2700N
MX-3500/4500 series: MX-3500N, MX-3501N, MX-4500N, MX-4501N
• This manual contains references to the fax function. However, please note that the fax function is not available in some
countries and regions.
• Considerable care has been taken in preparing this manual. If you have any comments or concerns about the manual, please
contact your dealer or nearest authorised service representative.
• This product has undergone strict quality control and inspection procedures. In the unlikely event that a defect or other problem
is discovered, please contact your dealer or nearest authorised service representative.
• Aside from instances provided for by law, SHARP is not responsible for failures occurring during the use of the product or its
options, or failures due to incorrect operation of the product and its options, or other failures, or for any damage that occurs due
to use of the product.
☞ Illustration of the machine (A) (page 36)
®
XP in Windows® environments, and
Warning
• Reproduction, adaptation or translation of the contents of the manual without prior written permission is prohibited, except as
allowed under copyright laws.
• All information in this manual is subject to change without notice.
Illustrations and the operation panel and touch panel shown in this manual
The peripheral devices are generally optional, however, some models include certain peripheral devices as standard equipment.
The explanations in this manual assume that a right tray and stand/2 x 500 sheet paper drawer are installed on the MX-2700N
(equipped standard with an automatic document feeder).
To further explain certain functions and uses, some explanations assume that additional peripheral devices are installed.
The display screens, messages, and key names shown in the manual may differ from those on the actual machine
due to product improvements and modifications.
1
MANUALS PROVIDED WITH THE MACHINE
This manual provides solutions to possible problems. For the detailed procedures for using the machine, see the
following manuals.
Printed manuals
Manual nameContents
Safety Guide
Software Setup
Guide
Quick Start Guide
Troubleshooting
(This manual)
Facsimile Quick
Reference Guide
This manual contains instructions for using the machine safely and lists the specifications of the machine
and its peripheral devices.
This manual explains how to install the software and configure settings to use the machine as a printer or
scanner.
This manual provides easy-to-understand explanations of all the functions of the machine in a single
volume.
Detailed explanations of each of the functions can be found in the manuals in PDF format.
This manual explains how to remove paper misfeeds and provides answers to frequently asked questions
regarding the operation of the machine in each mode. Refer to this manual when you have difficulty using
the machine.
This manual explains the basic procedures for using the fax function of the machine, and provides an
overview of the features of the fax function, troubleshooting procedures, and specifications.
For detailed information on using the fax function and the system settings for fax, see the "Facsimile
Guide" in PDF format.
Operation manuals in PDF format
The manuals in PDF format provide detailed explanations of the procedures for using the machine in each mode. To
view the PDF manuals, download them from the hard drive in the machine. The procedure for downloading the manuals
is explained in "How to download the manuals in PDF format" in the Quick Start Guide.
Manual nameContents
User's Guide
Copier GuideThis manual provides detailed explanations of the procedures for using the copy function.
Printer GuideThis manual provides detailed explanations of the procedures for using the printer function.
Facsimile Guide
Scanner Guide
Document Filing
Guide
System Settings
Guide
This manual provides information, such as basic operation procedures, how to load paper, and machine
maintenance.
This manual provides detailed explanations of the procedures for using the fax function and the "System
Settings" that are related to fax.
This manual provides detailed explanations of the procedures for using the scanner function and the
Internet fax function.
This manual provides detailed explanations of the procedures for using the document filing function. The
document filing function allows you to save the document data of a copy or fax job, or the data of a print
job, as a file on the machine's hard drive. The file can be called up as needed.
This manual explains the "System Settings", which are used to configure a variety of parameters to suit
the aims and the needs of your workplace. Current settings can be displayed or printed out from the
"System Settings".
2
REMOVING MISFEEDS
This chapter explains what to do when a paper misfeed occurs in the machine.
Removing misfeeds
When a paper misfeed occurs, "A misfeed has occurred." appears in the touch panel and printing stops. In this event,
touch the [Information] key in the touch panel. When the key is touched, instructions for removing the misfeed will
appear. Follow the instructions. (The approximate locations of possible misfeeds are indicated by blinking
shown below.)
Misfeed location
marks as
A misfeed has occurred.
Full Color
Turning M/C off now causes data loss.
Color Mode
Job Detail
Settings
Auto
Exposure
Information
100%
Copy Ratio
2-Sided Copy
Special Modes
Quick File
0
Output
File
Caution
The fusing unit is hot. Take care not to burn yourself when removing a misfeed.
• When removing misfed paper, do not touch or damage the transfer belt.
• Carefully pull the paper out without tearing it.
• A misfeed may have occurred inside the machine. Check carefully and remove the
misfeed.
• If the paper tears, be sure to remove all pieces from the machine.
Fusing
area
Transfer
belt
Paper misfeed illustrations
If you require more information when reading the instructions in the touch panel, see the paper misfeed illustrations on
the following pages. Refer to the illustration below and then go to the appropriate illustration (1 to 14) for your situation.
Open the document feeder
cover and remove the misfed
originals.
Pull out the document feeder
tray and remove the misfed
paper.
Open the automatic
document feeder. Rotate the
transfer roller in the direction
of the arrow and remove the
original.
(2) Paper misfeed in the output area
(3) Paper misfeed in the fusing unit
Rotate knob and remove the
misfed paper.
If the misfed paper is inside
the fusing area, turn down
the fusing unit open tab to
open the fusing unit and
remove the misfed paper.
(When using the MX-3501N/4501N)
Open the document feeder
cover and remove the misfed
originals.
Open the automatic
document feeder. Rotate the
transfer roller in the direction
of the arrow and remove the
original.
Press switch A to release the
cover lock and remove the
misfed original.
A
After removing the original,
be sure to attach the cover
securely.
Rotate knob and remove the
misfed paper.
Caution
The fusing unit area is hot. Take care not to burn
yourself. (Do not touch any metal parts.)
Unfused toner may remain on the paper that is
removed. Take care that it does not soil your hands or
clothing.
(4) Paper misfeed in the exit tray unit (right
tray)
After removing the misfeed, open and close the
automatic document feeder (or the document feeding
area cover or document feeder tray) to clear the
misfeed display from the touch panel.
4
(5) Paper misfeed in the reversing unit
Open the Paper reversing
section cover and remove
the misfed paper.
(6) Paper misfeed in the bypass tray
(7) Paper misfeed in tray 1 to tray 4 (side)
The misfeed may have
occurred inside the machine.
Check carefully and remove
it.
(9) Paper misfeed in tray 1 to tray 4 (in the
tray)
Before pulling the tray out,
open the right cover and
check if there is a paper
misfeed. If you pull the tray
out without checking, you
may tear misfed paper and
make it more difficult to
remove the pieces that remain in the machine.
☞ (7) Paper misfeed in tray 1 to tray 4 (side)
(10) Paper misfeed in the finisher
While pressing the lever over
to the left, slide the finisher to
the left until it stops.
Turn roller rotating knob in
the direction of the arrow to
remove the misfed paper.
(8) Paper misfeed in the transport area
Lower the lever in the
direction of the arrow to
remove the misfed paper.
Make sure that there is no
misfed paper in the machine.
5
(11) Paper misfeed in the saddle stitch
finisher (top)
Open the top cover and
remove the misfed paper.
(12) Paper misfeed in the paper pass unit
Pull out the paper pass unit
and remove the misfed
paper.
(14) Paper misfeed in the saddle stitch
finisher (bottom)
While pulling the lever, slide
the saddle stitch finisher to
the left until it stops.
Turn knob until a blue
indication is seen.
Check the paper reversing
section inside the tray and
remove any misfed paper.
*A misfeed has occurred
inside the machine. Look
inside to check.
(13) Paper misfeed in the large capacity tray
While holding the tray
release lever, carefully slide
the large capacity tray away
from the main unit until it
stops.
Open the finisher right cover
and remove the misfed
paper.
Rotate knob and remove the
misfed paper.
6
COPYING
This chapter provides solutions to possible copying problems. See the following table of contents to locate the
appropriate page for your question or problem.
If you cannot find the item that you are looking for in the above table of contents, see "OTHER PROBLEMS" (page 27).
• If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key () and the
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ()
in that order.
* When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
Problems Related to Copying Operation
ProblemPoint to checkSolution
Copying does not take
place.
Auto selection of the
colour mode does not
take place.
Have functions been disabled by the
administrator?
Are you using one of the following types
of originals?
Black & White is not selected
• Are there colours or colouring in the
paper?
Colour is not selected
• The colour in the original is very light.
• The colour in the original is very dark,
almost black.
• Is only a very small area of the
original coloured?
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
When the colour mode is set to "Auto", the machine
detects whether the original is black and white or colour
when the [COLOUR START] key () is pressed.
However, when an original similar to one of those at left
is used, automatic detection may not give the correct
result. In this event, specify the colour mode manually.
7
ProblemPoint to checkSolution
Image rotation does
not take place.
Two-sided copying
does not take place.
Did you select the paper size or copy
ratio manually?
Are you copying using settings that do
not allow rotate copying?
Is "Rotation Copy Setting" disabled in
the system settings (administrator)?
Does the paper type setting of the
selected tray specify a type of paper that
cannot be used for two-sided copying?
Are you using a special size or type of
paper?
Copy using automatic paper selection and automatic
ratio selection.
Rotate copying can generally be combined with other
special modes, however, some combinations are not
possible. If a prohibited combination is selected, a
message will appear in the touch panel.
Check with your administrator.
If you are the administrator, enable "Rotation Copy
Setting".
➞ System Settings (Administrator) > "Copy Settings" >
"Rotation Copy Setting" >
Check "Tray Settings" in the system settings. If the
[Disable Duplex] checkbox is selected , two-sided
copying using that tray will not be possible. Change the
paper type setting to a type that can be used for
two-sided printing.
➞ System Settings > "Paper Tray Settings" > "Tray
Settings"
For the paper types and sizes that can be used for
two-sided copying, see "SPECIFICATIONS" in the
Safety Guide.
The paper size of a
tray cannot be set.
Are you copying using settings that do
not allow two-sided copying?
Have functions been disabled by the
administrator?
Have functions been disabled by the
administrator?
Two-sided copying can generally be combined with
other special modes, however, some combinations are
not possible. If a prohibited combination is selected, a
message will appear in the touch panel.
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
8
Problems Related to Copy Results
ProblemPoint to checkSolution
The image is too light
or too dark.
Is the image too light or too dark?Select an appropriate exposure mode for the original
being copied and adjust the exposure level manually.
Has an appropriate exposure mode for
the original type been selected?
A satisfactory copy result can be obtained by selecting a
suitable exposure mode for the original type. Select one
of the following modes depending on the original type.
• Text
Use this mode for regular text documents.
• Text/Prtd.Photo
This mode provides the best balance for copying an
original which contains both text and printed
photographs, such as a magazine or catalogue.
• Text/Photo
This mode provides the best balance for copying an
original which contains both text and photographs,
such as a text document with a photo pasted on.
• Printed Photo
This mode is best for copying printed photographs,
such as photos in a magazine or catalogue.
• Photo
Use this mode to copy photos.
• Map
This mode is best for copying the light colour shading
and fine text found on most maps.
• Light original
Use this mode for originals with light pencil writing.
Colours are off.Did you perform "Registration
Adjustment"?
Part of the image is
cut off.
Copies come out
blank.
Has an appropriate ratio been selected
for the original size and paper size?
Are you using an Inch (AB) paper size?When copying on an Inch (AB) paper size, specify the
Is the original placed face up or face
down correctly?
Ask your administrator to perform "Registration
Adjustment".
➞ System Settings (Administrator) > "Device Control" >
"Registration Adjustment" > "Auto Adjustment"
If the colour tones are off, perform "Auto Colour
Calibration". (If the colours are still off after calibration,
repeating calibration may improve the results.)
➞ System Settings (Administrator) > "Copy Settings" >
"Auto Colour Calibration"
Select an appropriate ratio setting.
original size manually.
When using the document glass, the original must be
placed face down. When using the automatic document
feeder, the original must be placed face up.
9
PRINTING
This chapter provides solutions to possible printing problems. See the following table of contents to locate the
appropriate page for your question or problem.
If you cannot find the item that you are looking for in the above table of contents, see "OTHER PROBLEMS" (page 27).
• If you are unable to solve a problem using the solutions in this manual, switch off the [POWER] key () and the
main power switch. Wait at least 10 seconds, and then switch on the main power switch and the [POWER] key ()
in that order.
* When the LINE indicator is lit or the DATA indicator is lit or blinking, do not switch off the main power switch or unplug
the power plug. This may damage the hard drive or cause the data being stored or received to be lost.
Problems Related to Printing Operation
ProblemPoint to checkSolution
Printing does not take
place.
Is your computer connected correctly to
the machine?
Is the machine connected to the same
network (LAN, etc.) as your computer?
Make sure that the cable is connected securely to the
LAN connector or the USB connector on your computer
and the machine.
If you are on a network, check the connections at the
hub as well.
☞ Illustration of the machine (L) and (M) (page 37)
The machine must be connected to the same network
as your computer.
If you do not know which network the machine is
connected to, ask the network administrator.
10
ProblemPoint to checkSolution
Printing does not take
place.
Is the IP address selected correctly?
(Windows)
Is AppleTalk active?
(Macintosh)
If the machine does not have a permanent IP address
(the machine receives an IP address from a DHCP
server), printing will not be possible if the IP address
changes. Print the "All Custom Setting List" in the
system settings and check the IP address of the
machine. If the IP address has changed, change the
port setting in the printer driver.
➞ System Settings > "List Print (User)" > "All Custom
Setting List"
☞ Software Setup Guide
If the IP address changes frequently, it is recommended
that a permanent IP address be assigned to the machine.
➞ System Settings (Administrator) > "Network Settings"
> "IP Address Setting"
In Mac OS X, click [Network] in [System Preferences]
and select "Built-in Ethernet" in "Show". Click the
[AppleTalk] tab and make sure that [Make AppleTalk
Active] is selected.
In Mac OS 9.0 to 9.2.2, open the [Chooser] from the
Apple menu and make sure that [Active] is selected.
Printing is not possible if [Active] is not selected.
Ask your administrator to check if "Enable EtherTalk" is
enabled in the system settings (administrator). (The
factory default setting is "Enable".)
➞ System Settings (Administrator) > "Network Settings"
> "Enable EtherTalk" >
Is "Connect via" set to [Ethernet] for
AppleTalk?
(Mac OS 9.0-9.2.2)
Is your computer in an unstable state?Printing is sometimes not possible when you run
Is the machine specified correctly in the
software application that you are using
for printing?
Open [AppleTalk] from the [Control Panels] and make
sure that [Ethernet] is selected in the "Connect via"
menu. Printing is not possible if [Ethernet] is not selected.
multiple applications at once or there is insufficient
memory or hard drive space. Restart your computer.
Make sure that the printer driver of the machine is
selected in the Print window of the application.
If the printer driver does not appear in the list of
available printer drivers, it may not be installed correctly.
Remove the printer driver and then install it once again.
☞ INSTALLATION (page 24)
Are the network connection devices
operating normally?
Is the I/O timeout setting too short?
Make sure that the routers and other network
connection devices are operating correctly. If a device is
not powered on or is in an error state, see the manual of
the device to correct the problem.
If the I/O timeout setting is too short, errors may occur
while writing to the printer. Ask the administrator of the
machine to configure an appropriate time in "I/O Timeout".
➞ System Settings (Administrator) > "Printer Settings" >
"Interface Settings" > "I/O Timeout"
11
ProblemPoint to checkSolution
Printing does not take
place.
Colour printing does
not take place.
Was a Notice Page printed?A Notice Page will be printed to indicate the cause of the
problem if a print job cannot be performed as specified
and the cause is not shown in the display. Read the
printed page and take appropriate action.
For example, a notice page will be printed in the
following situations.
• The print job is too large to fit in memory.
• A function that has been prohibited by the
administrator is specified.
* By factory default, Notice Pages are not printed.
Have functions been disabled by the
administrator?
Is the colour mode set to "Color"?Select "Automatic" or "Color" for the colour mode
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
setting.
The colour mode setting is configured as follows:
Windows:
On the [Color] tab of the printer driver.
Macintosh:
In the [Color] menu of the print window.
(In Mac OS X v10.1.5, the [Color] tab of [Printer
Features].)
In Windows, [Black and White Print] can also be
selected on the [Main] tab of the printer driver. If you
wish to print in colour, make sure that the [Black and
White Print] checkbox on the [Main] tab is not selected
.
Two-sided printing
does not take place.
Have functions been disabled by the
administrator?
Does the paper type setting of the
selected tray specify a type of paper that
cannot be used for two-sided printing?
Are you using a special size or type of
paper?
Have functions been disabled by the
administrator?
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
Check "Tray Settings" in the system settings.
If the [Disable Duplex] checkbox is selected ,
two-sided printing using that tray will not be possible.
Change the paper type setting to a type that can be
used for two-sided printing.
➞ System Settings > "Paper Tray Settings" > "Tray
Settings"
For the paper types and sizes that can be used for
two-sided printing, see "SPECIFICATIONS" in the
Safety Guide.
Some functions may have been disabled in the system
settings (administrator). Check with your administrator.
When user authentication is enabled, the functions that
you can use may be restricted in your user settings.
Check with your administrator.
12
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