Important Product Information.....................................207
Introduction
About the User Guide
In the User Guide, most operation descriptions are based on
handset at time of purchase.
Unless noted otherwise, descriptions are for Home Screen
(AQUOS Home). Some operation descriptions may be omitted.
Before Using This Product
Read "Safety Precautions" thoroughly beforehand for proper
usage.
Accessible services may be limited by subscription contract
conditions.
Data Communication
・Handset is designed to be always connected to the Internet.
Communication is initiated automatically for some functions
such as data syncing.
・Large-volume data communication, such as downloading
applications and viewing videos, incurs expensive
transmission fees. Subscription to a flat-rate plan is
strongly recommended.
・Even if connected by Wi-Fi, some applications and services
incur transmission fees.
3
Introduction
Screenshots & Key Labels
Screenshots in the User Guide may differ in appearance with
actual Display. Key labels in the User Guide are simplified for
description purposes and differ with actual Display.
Other Notations
In the User Guide, the product is referred to as "handset."
microSD™/microSDHC™/microSDXC™ Card is referred to as "SD
Card."
"803SH" here refers to this mobile phone "AQUOS R2
compact."
(Japanese)
・Avoid applying labels. May damage SIM Card.
・SIM is replaceable (at cost) in case of loss/damage.
・Wipe clean with a dry, soft cloth.
・Always keep the IC (gold) chip clean.
SIM Card Cautions
Observe the following when using SIM Card.
・Within Japan, SIM Card must be installed to make
emergency calls (110, 119, 118).
・Always follow emergency procedures to suspend service
if your SIM Card or handset (SIM Card inserted) is lost/
stolen. For details, contact Customer Service.
・Customer is responsible for any damage caused by
inserting SIM Card in an other-brand IC card reader, etc.
SoftBank Corp. is not responsible in such case.
・It is recommended that you back up information that is
saved on SIM Card. SoftBank Corp. is not responsible for
damages from saved information that is lost.
・Always power off handset before inserting/removing SIM
Card.
・Note that SIM Card specifications and performance may
change without notice.
・Return SIM Card to SoftBank Corp. when canceling
subscription.
・SIM Card is the property of SoftBank Corp.
・Returned SIM Cards are recycled for environmental
purposes.
With Display upward, pull out Card Tray by hooking a finger
on groove (○)
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Set SIM Card in Card Tray
・Place gently, noting orientation of SIM Card (notch/IC (gold)
chip facing down).
・Make sure SIM Card is in Card Tray. Inserting Card Tray with
SIM Card on its edge may cause damage.
Insert Card Tray in SIM/SD Card Slot
SIM Card is inserted.
Inserting SIM Card
Always power off beforehand.
・Set SIM Card in Card Tray beforehand. Do not insert SIM
Card without setting it in Card Tray.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
9
Removing SIM Card
Always power off beforehand.
With Display upward, pull out Card Tray by hooking a finger
on groove (○)
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Remove SIM Card
Internal Storage and SD Card
Handset supports SD Card up to 512 GB. Some SD Cards may
not operate properly.
Internal storage can be used for saving data including system
data, applications, and video and photos taken with Camera.
Internal Storage/SD Card Cautions
Data on Internal Storage/SD Card
Data on internal storage/SD Card may be lost/altered
due to accidents, malfunctions, repairs, handset upgrade/
replacement, mishandling, etc. Back up important data
regularly. SoftBank Corp. is not liable for any damages
resulting from loss/alteration of data.
・Do not insert or remove SD Card forcefully.
・Do not touch terminals or expose them to metal objects.
・Never power off while reading or writing data.
・Make sure not to erase or overwrite data accidentally.
Cards). microSDXC Cards are supported by SDXC-compatible
devices only.
Getting Started
Insert Card Tray in SIM/SD Card Slot
SIM Card is removed.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
Exchanging Data with Non-SDXC-Compatible
Devices
To exchange data between handset and non-SDXC-
compatible devices, use SD Cards (microSD/microSDHC
Cards) supported by handset and those devices. Inserting a
microSDXC Card used on handset in a non-SDXC-compatible
device may corrupt card data. In such cases, do not format
the microSDXC Card on that device even if prompted to do
so.
Formatting deletes all microSDXC Card data and changes
the file system. The original storage capacity may
be unavailable after formatting. To use a corrupted
microSDXC Card, format it on an SDXC-compatible device.
Save Location
By default, data, including photos and videos taken
with handset, is saved in internal storage. Even with
downloaded commercially-available applications described
as saving data on SD Card, data is saved in internal
storage.
・To save photos and videos taken with handset on SD
Card, insert SD Card before using Camera, then change
save location as follows.
In Home Screen,(Camera)COMMON
Save ToSD card
SIM-Unlocking Handset
Handset can be SIM-unlocked. SIM-unlocking handset allows
other-carrier SIM cards to be used with it.
・Some services, functions, etc. may have restrictions when
an other-carrier SIM card is used. SoftBank Corp. does not
guarantee operation whatsoever.
・For details on SIM unlocking, see SoftBank Website.
SD Card Caution
Keep SD Card away from infants; may cause choking if
swallowed.
AQUOS R2 compact
10
Inserting SD Card
Always power off beforehand.
・Set SD Card in Card Tray beforehand. Do not insert SD Card
without setting it in Card Tray.
With Display upward, pull out Card Tray by hooking a finger
on groove (○)
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Formatting SD Card
When using a new SD Card for the first time, always format it
on handset.
・Formatting erases all data on SD Card. Format SD Card with
caution.
・When formatting, keep handset charged or charge it
adequately beforehand.
・Insert SD Card beforehand. See "Inserting SD Card" for
details.
In Home Screen, Drag Favorites Tray to top of Display
Set SD Card in Card Tray
・Place gently, noting orientation of SD Card (notch/terminal
side facing down).
・Make sure SD Card is in Card Tray. Inserting Card Tray with
SD Card on its edge may cause damage.
Insert Card Tray in SIM/SD Card Slot
SD Card is inserted.
(Settings)
Storage
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
11
SD card
・
When Contents Manager window appears next, Tap SD
card .
FORMAT SD CARD
Getting Started
Enter Operation PasswordOK
・If Operation Password is unset, follow onscreen prompts.
Storage settings
Format
Done
All data on SD Card is erased.
AQUOS R2 compact
12
Unmounting SD Card
In Home Screen, Drag Favorites Tray to top of Display
(Settings)
Removing SD Card
Always power off beforehand.
With Display upward, pull out Card Tray by hooking a finger
on groove (○)
・With Display upward, pull out Card Tray. Pulling out Card
Tray with Display downward or handset held upright can
allow SIM Card and SD Card to fall from Card Tray and
become misplaced.
・Do not pull Card Tray forcefully or at an angle; damage may
result. Gently pull Card Tray out horizontally.
Storage
Remove SD Card
Insert Card Tray in SIM/SD Card Slot
SD Card is removed.
・Do not insert Card Tray upside down.
・Insert gently all the way horizontally in direction shown.
・Push Card Tray firmly where circled (○) so that there is no
gap between handset and Card Tray.
・To maintain water and dust resistance, use handset with
Card Tray completely closed.
SD Card is unmounted.
・
To mount SD Card again, SD cardMOUNT .
13
Charging Handset
Battery is built into handset.
Internal Battery
A lithium-ion battery is built into handset; it is not
removable.
Recycling
This product requires a lithium-ion battery. Lithiumion batteries are recyclable. To recycle a used lithiumion battery, take it to any shop displaying the recycling
symbol.
About Charging
The following charging options are available.
Charging
Option
ROBOQUL
(desktop
holder)
AC Adaptor
Place handset in ROBOQUL and
charge using an AC Adaptor (optional
accessories).
Connect handset and AC Adaptor (optional
accessory) directly.
Description
Indications while Charging
Charging/Notification Lamp
Charging/Notification Lamp illuminates red while charging;
illuminates green when charge is almost full.
・If Charging/Notification Lamp is blinking, charging is not
working properly. Make sure that you are using Charger
and products specified by SoftBank Corp. If you are using
specified products only, contact a SoftBank Shop or
Customer Service.
Getting Started
Battery Cautions
Storage
To help maintain performance and life of Internal Battery,
do not store in the following conditions (battery level
should be at approximately 40% for optimal storage).
・Full (immediately after charging is complete)
・Exhausted (too low to power on handset)
Bulges of Internal Battery
Depending on use, bulges may appear near end of battery
life; this does not affect safety.
Internal Battery Replacement
Internal Battery is a consumable item; may need to be
replaced if operating time shortens noticeably. Internal
Battery is not user replaceable; its replacement incurs fees
and requires handset submission to a SoftBank Shop or
other appropriate servicer. For details, contact a SoftBank
Shop or Customer Service.
Lock Screen while Charging
Charging progress appears in lock screen.
・"Charging": normal charging
・"Charging rapidly": rapid charging
・"Charging slowly": low-speed charging; handset begins
low-speed charging depending on the conditions, such as
when nearly charged.
Charging Cautions
Water Resistance
ROBOQUL and AC Adaptor (optional accessories) are not
waterproof. Never connect a charger plug/USB Type-C™
plug while handset or Charger is wet.
Handset is water resistant; however, if a charger plug/USB
Type-C plug is inserted while it is wet, liquid (tap water,
beverage, sea water, pet urine, etc.) or a foreign object
adhered to handset or a charger plug/USB Type-C plug may
cause overheating, burnout, fire, malfunction, burns, etc.
due to electric shock, short-circuiting, etc.
Handling Cords
Do not pull, bend, or twist cord; may damage the cord.
About Charging Abroad
SoftBank Corp. is not liable for problems resulting from
charging handset abroad.
AQUOS R2 compact
14
ROBOQUL
ROBOQUL is designed for use in Japan. You assume all
responsibility if used abroad. Use abroad may infringe on
the country's/region's laws; check before using.
Charging with ROBOQUL
Charge using ROBOQUL [SHEGH1] and an AC Adaptor (USB
Type-C™ quick charge AC Adaptor for USB PD [ZSDBAS] (SBAC20-TCPD)) (optional accessories).
When charging using ROBOQUL and handset is powered on,
ROBOQUL swivels when Display lights up, at start of charging,
for incoming calls, alarms, etc. See "Using ROBOQUL" for
details on setting ROBOQUL motion.
Use ROBOQUL on a flat and stable surface.
Handset does not quick-charge when using ROBOQUL. See
"Handset" for charge times with an AC Adaptor/ROBOQUL.
Insert USB Type-C plug on AC Adaptor into ROBOQUL power
connection terminal
Raise plug on AC Adaptor and plug into outlet
Insert ROBOQUL charging plug into External Connection Jack
(), and lean handset backward ()
Charging/Notification Lamp illuminates once charging
starts.
・Press handset firmly and straight all the way. If not
attached adequately, handset may fall or ROBOQUL may tip
over. Avoid scratching handset when attaching.
・
To continue using ROBOQUL after charging, skipand
.
Charging with AC Adaptor
15
After charging, remove handset from ROBOQUL and disconnect
USB Type-C plug on AC Adaptor
・Hold down ROBOQUL while pulling handset straight up.
Unplug AC Adaptor and lower plug
Charging ends.
Using ROBOQUL Functions
You must set permissions for ROBOQUL to use functions
beforehand. See "Before Using ROBOQUL" for details.
Use an AC Adaptor (USB Type-C™ quick charge AC Adaptor for
USB PD [ZSDBAS] (SB-AC20-TCPD)) (optional accessory).
For information on other peripheral devices, see SoftBank
Website.
Insert USB Type-C plug of AC Adaptor into External
Connection Jack
Raise plug on AC Adaptor and plug into outlet
Charging/Notification Lamp illuminates once charging
starts.
Getting Started
After charging, unplug AC Adaptor from outlet and disconnect
from handset
Charging ends.
AQUOS R2 compact
16
Power On/Off
Powering On
Long Press Power Key until SHARP logo appears
Handset powers on, and lock screen appears after a while.
・If confirmation appears, follow onscreen prompts.
・An initial settings wizard may appear the first time handset
is powered on. For details on initial settings, see "Making
Initial Settings."
Powering Off
Power Key (Long Press)
Power off
Flick/up
Home Screen appears.
・
After Flickingup, enter pattern / lock no. (PIN) /
password to unlock.
Handset powers off.
Making Initial Settings
17
When powering on the first time, an initial settings wizard
appears for optionally making Wi-Fi, Google™ account, and
other settings. Follow onscreen instructions to set items.
Insert SIM Card before powering on handset.
Making Initial Settings
Select language then START
・
To place an emergency call, Tap Emergency call .
・
To set visual assistance, Tap Vision Settings . See
"Accessibility" for details.
Set up a Google Account
・See "Google Account" for details on a Google Account.
・
To skip Google Account setup, Tap Skip .
Set/check each itemACCEPT
Getting Started
Set Wi-Fi items
・Follow onscreen prompts.
・
To skip Wi-Fi settings, select Use mobile network for
setup / SKIP . Continue by following onscreen prompts.
DON'T COPY
SKIP
・
Tap methodNEXT to set selected method. See "Using
Fingerprint Authentication Function," "Security & Location
Settings," "Setting Screen to Unlock by Tracing Pattern,"
"Requiring Lock No. (PIN) Entry for Unlocking Screen," and
"Setting Screen to Unlock with Password" for details.
No Thanks / Turn on
・
Tap NEXT to copy data from another mobile, etc. Follow
onscreen prompts.
・
After Tapping Turn on , follow onscreen prompts to set
Google Assistant.
AQUOS R2 compact
18
Google Account
Skip
・
After Tapping Add a card follow onscreen prompts to
save card information.
Set each itemDONE FOR NOW
Use a Google Account and get more convenience with Google
services. A Google Account is required to use some services or
fully use some applications.
Google Account Cautions
Google Account Mail Address & Password
Be careful not to forget your Google account mail address
and password.
Google Account Operations & User Interface
Operations and user interface are subject to change due to
automatic application updates or other reasons.
Creating a Google Account
In Home Screen, Drag Favorites Tray to top of Display
Handset restarts, and initial settings are complete.
・To make My SoftBank settings, after initial settings,
Drag Status Bar down, then Tap Information about My
To create a child's account, Tap For my child , then follow
onscreen prompts.
AQUOS R2 compact
20
Yes, I'm in
・To not add a phone number, or add a phone number for
security only, Tap More options . Continue by following
onscreen prompts.
・
To not set a phone number, Tap Skip .
Check the privacy policy and terms of use I agree
Signing in to a Google Account
In window for logging in to a Google account, enter mail
addressNext
Enter passwordNext
Next
Select whether to enable data backupACCEPT
Follow onscreen prompts
You are signed in to your Google Account.
Account is created.
21
Unlocking Screen
Screen Lock
After a period of inactivity, Display turns off to save battery
power (screen lock active). Screen lock prevents accidental
Touchscreen operation.
・To activate screen lock manually, Press Power Key when
Display is turned on.
Unlocking Screen
When Display is turned off (screen lock active), Power Key
Lock screen appears.
In lock screen, Flick/up
Getting Started
If Screen Lock Activates while Playing
Music
Music continues to play. For operation, Press Power Key to
open lock screen and use operation panel (operations may
vary depending on application).
Screen is unlocked.
・To change the unlock method for enhanced security, set
handset to require pattern drawing or lock no. (PIN)/
password entry for unlocking screen or set screen to be
unlocked with your fingerprint/face as needed. See "Using
Fingerprint Authentication Function," "Security & Location
Settings," "Setting Screen to Unlock by Tracing Pattern,"
"Requiring Lock No. (PIN) Entry for Unlocking Screen," and
"Setting Screen to Unlock with Password" for details.
・
After Flickingup, enter pattern / lock no. (PIN) /
password to unlock.
Another Way to Turn On Display
Set Display to turn on when handset is picked up and
held still (Turn screen on by holding). See "Auto Sleep Off
Using Manner Mode.......................................................... 24
Using Airplane Mode.........................................................26
Using Fingerprint Authentication Function....................26
Updating the System........................................................29
Using ROBOQUL................................................................ 30
24
Basic Operations
Selecting Options and Navigating
Screens
Tap items, icons, onscreen keys, etc. to open assigned items.
・
To return to the previous screen, Tap.
Menu Operations
Tapat Display top or bottom for available settings and
items.
Using Manner Mode
Mute ringtones and other handset sounds to avoid disturbing
others around you.
Manner mode setting is also accessible from Quick Settings
Window.
Manner Mode Options
Settable items are the following.
・Vibe
Ringtones and other handset sounds are muted; handset
vibrates for incoming calls/messages, etc.
・Mute
Ringtones and other handset sounds are muted; handset
does not vibrate for incoming calls/messages, etc.
Manner Mode Cautions
Camera shutter sound, video recording tones, alarms, media
sound, etc. still play even in Manner mode.
・Alternatively, to mute alarms and media sound, use "Do
not disturb." See "Sound Settings" for details.
・Screens may also have settings and items that are available
by Touching & Holding Display.
Using Manner Mode (Vibe)
Press Volume Up/Down Key
Volume bar appears.
(Manner OFF)
Icon changes to(Vibe), and handset enters Manner
mode (vibe).
25
Canceling Manner Mode (Vibe)
Press Volume Up/Down Key for volume bar,(Vibe)
(Mute)
Icon changes to(Manner OFF), and handset exits
Manner mode.
Using Manner Mode (Mute)
Press Volume Up/Down Key
Basic Operations
Volume bar appears.
(Manner OFF)
Icon changes to(Vibe), and handset enters Manner
mode (vibe).
(Vibe) while volume bar is displayed
Icon changes to(Mute), and handset enters Manner
mode (mute).
Canceling Manner Mode (Mute)
Press Volume Up/Down Key for volume bar,(Mute)
Icon changes to(Manner OFF), and handset exits
Manner mode.
AQUOS R2 compact
26
Using Airplane Mode
Leaving power on, suspend signal-transmitting functions.
Activating Airplane Mode
Drag Status Bar down
Notifications Window opens.
Airplane mode activates.
Canceling Airplane Mode
Using Fingerprint Authentication
Function
Fingerprint Authentication Function
Hold finger to sensor to authenticate and use handset.
Use this function to unlock screen or access Notifications
Window.
Fingerprint Authentication Function
Cautions
Observe the following when using the fingerprint
authentication function.
・Authentication is based on fingerprint characteristics.
This function may be unusable if your fingerprint
characteristics are not prominent.
・Ability to authenticate (assuming finger is held to
sensor correctly) depends on conditions of use. Saving
your fingerprint may be difficult if finger is in any of
the following conditions. Washing/wiping hands, using
different finger, saving a wider area, etc. may improve
capability.
- Wrinkled with moisture (e.g., after a bath)
- Wet with water, sweat, etc.
- Dry
- Covered with handcream, etc.
- Stained with mud or oil
- Rough or damaged (cut, sore, etc.)
- Fingerprint is faint (finger surface is worn)
- Fingerprint is deformed due to weight gain or loss
- Finger surface condition at the time of authentication
is extremely different than when fingerprint was saved
・Fingerprint authentication technology does not guarantee
successful personal authentication/verification. SoftBank
Corp. is not liable for any damages resulting from use
of handset by third party or lost opportunities to use
handset.
From Notifications Window,
Airplane Mode Caution
Activating Airplane mode disables Wi-Fi and Bluetooth®,
interrupting corresponding transmissions.
Wi-Fi/Bluetooth® connections can be used even in
Airplane mode by enabling Wi-Fi/Bluetooth® after
activating Airplane mode; make sure that such connection/
transmission is allowed in your current location before use.
Saving Fingerprints
In Home Screen, Drag Favorites Tray to top of Display
(Settings)Security & location
Security & location menu opens.
Fingerprint
27
Follow onscreen prompts and set pattern / lock no. (PIN) /
password for unlocking screen
Basic Operations
・This is a backup method for unlocking the screen if unable
to authenticate with your fingerprint.
・If method for unlocking screen is setting other than
None or Swipe , first unlock screen.
・See "Setting Screen to Unlock by Tracing Pattern,"
"Requiring Lock No. (PIN) Entry for Unlocking Screen," and
"Setting Screen to Unlock with Password" for details on
setting a method for unlocking screen.
Fingerprint settings open.
NEXT
NEXT
Hold finger to sensor until handset vibrates
・Move finger a little at a time and hold it to sensor.
・Repeat until screen appears indicating fingerprint is saved.
・If finger is already saved, use another finger.
AQUOS R2 compact
28
Fingerprint Sensor Cautions
DONE
Fingerprint is saved.
・
To save other fingerprints, Tap ADD ANOTHER .
Saving Fingerprints
Savable Number of Fingerprints
Save up to 5 fingerprints.
Backup Screen Unlock Methods
Make sure not to forget pattern / lock no. (PIN) /
password set as backup for unlocking screen.
Observe the following when using Fingerprint Sensor.
・Do not hit or subject handset to excessive shock. May
cause malfunction or damage. Do not scratch sensor
surface or poke with a pen, pin, or other pointed object.
・Do not place stickers on sensor surface or mark with ink.
・Dust, smudges, or other soiling on sensor may affect
authentication. Clean the Fingerprint Sensor surface from
time to time.
・Holding finger to sensor for too short/long a time may
affect authentication. Hold finger straight on sensor so
that spiral of fingerprint is in center of sensor.
・Fingerprint Sensor may not activate if you start saving
your fingerprint or performing authentication with your
finger on the sensor. Release it and retry.
Performing Fingerprint Authentication
In authentication window, hold finger to sensor
Fingerprint Saving Operations
Setting/Changing Names of Saved Fingerprints
In Fingerprint settings, Tap saved fingerprintEnter
nameOK
Deleting Fingerprints
In Fingerprint settings,for saved fingerprint
YES, REMOVE
Troubleshooting
Q. Failure to save fingerprint
A. Keep your finger pressed on the sensor slightly
harder. Using a different finger may also improve
authentication performance.
Fingerprint is authenticated.
Troubleshooting
Q. Fingerprint is not authenticated
A. Remove finger then try authenticating again.
Or, Flick/up and unlock screen using backup
unlock method set when saving fingerprint.
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