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FAQ – USB 800 USB
FAQ – BTD 800 USB
Q: Why don’t I have any sound via the BTD 800 USB?
A1: When you insert BTD 800 USB, it may not be chosen as default device
automatically. This must be done in the sound settings:
A2: Your BTD 800 USB needs to be paired to your Bluetooth headset:
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FAQ – USB 800 USB
Q: Can I choose manually between my internal sound card and my BTD 800
USB?
A: You can manually choose sound cards for either music & entertainment or
for communications in the sound settings:
Q: What is the Windows/Mac requirements for using the BTD 800 USB?
A: The UUSB 8 is specifically designed to run on Windows/Mac platforms using
native sound drivers. No separate driver is therefore required
Q: Do I need a separate driver to use the BTD 800 USB?
A: The sound card chip in the BTD 800 USB uses a native sound card driver and is
installed automatically when it is plugged into a USB port. The control interface uses
HID (Human Interface Device) which is also standard and is therefore installed
automatically
Q: how can I adjust gain levels?
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FAQ – USB 800 USB
A: By default, both microphone gain and speaker output is set to 100%. This can be
reduced in the sound settings
Q: What does "Wideband" mean?
A: "Wideband" refers to the frequency range supported by the headset when
transmitting and receiving sound. According to the TIA* (Telecommunications
Industry Association), wideband is defined as 150-6800 Hz.
Q: What if Windows/Mac does not recognize the BTD 800 USB?
A: Problems with driver recognition can be due to a number of issues:
Windows/Mac needs to be updated or repaired—try running Windows/Mac
update
The driver conflicts with others USB devices—if you are using a USB hub try
connecting directly to a USB port on your PC/Mac
Virus and spy-ware has been known to disable USB ports. Check for virus and
spy-ware
To determine whether the USB sound card chip is defective, please try it out on
another computer.
Q: Can I use BTD 800 USB for call control on VoIP applications?
A: HeadSetup gives you access to call control on certain VoIP applications such as
Skype – See more details about the softphones supported by HeadSetup
here:
www.sennheiser.com/cco/software
Note: MS Lync is plug&play and HeadSetup should not be installed.
Q: What is the difference between BTD 800 USB and BTD 800 USB ML?
A: The BTD 800 USB ML is optimized for Microsoft Lync, and is recommended for that
specific application.
Q: Can I use the BTD 800 USB ML for non-Lync applications?
A: Yes, however BTD 800 USB ML is optimized for Lync.
Q: Will the BTD 800 USB plug into a UC endpoint such as a SNOM or POLYCOM phone
if it has a USB port?
A: This is dependent on the specific phone. If the phone supports native audio
drivers, there is a good chance. However, call control requires the phone to handle
HID commands correctly – See headset compatibility for further details:
http://en-de.sennheiser.com/telephone-headset-compatibility
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