Seagate MEDALIST 2120, MEDALIST 3230, MEDALIST 4340 INSTALLATION GUIDE

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Medalist 4340 (ST34340A)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Medalist 3230 (ST33230A)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Medalist 2120 (ST32120A)

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

for ATA (IDE)-Compatible PCs

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Installation Guide

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

-2 Medalist 4340, 3230 and 2120, Rev. B

© 1997, 1999 Seagate Technology, Inc. All rights reserved.
Publication Number: 21200079-001, Rev. B, May 1999

Seagate, Seagate Technology and the Seagate logo are regis­tered trademarks of S eagate Technology, Inc. Medalist, DiscWiz­ard, SeaFAX, SeaFONE, SeaBOARD and SeaTDD are either
trademarks or registered trademarks of Seagate Technology,
Inc. or one of its subsidiaries. All other trademarks or registered
trademarks are the property of their respective owners.

Medalist 4340, 3230 and 2120, Rev. B -1

iii

Contents

The easiest way to install your drive .................................... 1

What you need........................................................................ 2

Before you begin.................................................................... 2

Handling precautions.............................................................3

Master/slave jumpers............................................................. 4

Attaching cables and mounting the drive............................ 6

Configuring your computer................................................... 9

Addressing drive capacity limitations................................ 11

Partitioning and formatting your drive...............................13

Installation using Disk Manager........................................ 14

Windows 95 or Windows 98 installation ........................... 15

Standard DOS installation................................................ 16

Additional installation options............................................ 18

Non-ATA compatible slave jumper...................................... 18

Cable select jumper ............................................................. 19

Advanced Disk Manager options........................................20

Troubleshooting................................................................... 23

Alternate capacity jumper.................................................25

Seagate Technology support services............................... 31

Storing and shipping your drive......................................... 37

0 Medalist 4340, 3230 and 2120, Rev. B

iv

Medalist 4340, 3230 and 2120, Rev. B 1

The easiest way to install your drive

DiscWizard is Seagate’s exclusive Win­dows program, provided on a diskette, that
makes it easy to install your Medalist

DiscWizard helps you configure your new
drive and your computer. It analyzes your
system, lets you select various installation
options and creates customized step-by-step instructions. It also
allows older computers to access the full capacity of large hard
drives.

You can run DiscWizard to install your new hard drive if:

•

You already have an existing, bootable hard drive in your com­puter with at least 3 Mbytes of available disc space,

•

You are running Windows 95 or Windows 98.

If you can run DiscWizard, follow the instructions on the
DiscWizard diskette to install your drive. If you need additional
information, refer to this installation guide.

If you cannot run DiscWizard, follow the instructions in this
installation guide to install and configure your new drive.



drive.

and

2 Medalist 4340, 3230 and 2120, Rev. B

What you need

•

Straight-edge and Phillips screwdrivers

•

Four 6-32 UNC drive mounting screws

•

An ATA host adapter and interface cable (max length: 18
inches) with enough connectors for all your drives

•

An unused drive power cable for your new drive

•

A bootable DOS system diskette (Seagate recommends using
DOS Version 5.0 or later).

•

If you are mounting this 3.5-inch drive in a 5.25-inch drive bay,
you need a mounting adapter or frame kit. Also, you may need
drive mounti ng rail s if your dr ive bay is not de signe d for direct
mounting.

Before you begin

•

Make sure your computer is turned off before you open the
case.

•

Read the handling precautions following and inspect the drive
to make sure that it is not damaged.

•

Save your foam-lined Seagate disc drive box. This box has
been approved by Seagate for shipping a Seagate disc drive.
Using any other container or packing material voids your drive
warranty.

Medalist 4340, 3230 and 2120, Rev. B 3

Handling precautions

Disc drives are extremely fragile. Do not drop or jar
your drive.

Keep the drive in its antistatic bag until you are
ready to install it.

Protect your dr ive from static dischar ge by making
sure you are well grounded before touching the
drive. We recommend wearing a grounded wrist
strap throughout the installation process. Do not
touch the connectors or any part of the printed cir­cuit board.

Always handle the drive by its edges or frame.

Do not apply pressure or attach labels to the circuit
board or the top of the drive.

4 Medalist 4340, 3230 and 2120, Rev. B

Master/slave jumpers

If your new Seagate drive will be the only drive in your computer,
you do not have to change any jumper setti ngs. In this case, s ki p
ahead to “Attaching cables and mounting the drive,” on page 6.

If you already have one hard drive in your computer and you are
installing a seco nd driv e , y ou m ust c onf igure on e driv e as a ma s­ter and the other as a slave.

To configure the drive as a master or one drive only:

•

Place a jumper on pins 5 and 6 (see Figure 1 on page 5).
The master drive usually defaults to being the “boot” drive
(drive C), from which the computer loads system software
when it first starts up.

To configure the drive as a slave:

•

Remove all the jumpers.

•

If you need to ch ang e t h e ju mp er s on your exist ing ha r d drive,
see the Disk Manager online manual, look on the drive label,
or contact the drive manufacturer.

Medalist 4340, 3230 and 2120, Rev. B 5

ATA interface

connector

pin 1

24

4-pin power

connector

Slave
Master or single drive

6

135

Figure 1. Master and slave jumper settings

6 Medalist 4340, 3230 and 2120, Rev. B

Attaching cables and mounting the drive

1. If you are attaching a new ATA interface cable to a single

drive, attach one end of the cable to the interface connector
on your host adapter or motherboard. Motherboard connec­tors can be identified by the IDE or HDD 40-pin connector.
The ATA cable must be no more than 18 inches (457 mm)
long.

2. Thread the interface cable through the drive bay and attach
the connector at the end of the interface cable to your new
drive.

Note. If you ha ve two driv es, attach the s eco nd drive to the se c-

ond connector.

Pin 1

Figure 2. Attaching the cables

!

Caution. To avoid possible damage to your system,
make sure to a lig n pi n 1 on the host ada pter or mother­board with pin 1 on your drive or drives. Pin 1 on the
interface c ab le is usua lly in dicat ed b y a s tripe a long th e
edge of the cable.

Medalist 4340, 3230 and 2120, Rev. B 7

Figure 3. Mounting screws

3. You can mount the drive in any orientation. Usually it is

mounted with the circuit board down.

4. Slide the dr ive carefully in to the drive bay. Secure the dri ve
with four 6-32 UNC mounting screws in either the side­mounting holes or the bottom-mounting holes. Insert the
screws no more than 0.22 inch (5.58 mm) into the bottom­mounting holes and no more than 0.20 inch (5.0 mm) into the
side-mounting holes.

!

Caution. To avoid possible da mage to the drive , do not
overtighten the screws or use metric screws.

8 Medalist 4340, 3230 and 2120, Rev. B

Power
connector

Interface
connector

Pin 1

Figure 4. Cable connectors
Note. If you are mounting the drive in a 5.25-inch drive bay, you

need a mounting adapter or frame kit. Contact your com­puter dealer. Some computers also require drive mount­ing rails, which can be obtained from your distributor or
computer manufacturer.

5. Attach a power cable to each drive. If your computer does not
have an unused power connector, you can purchase a Y­shaped power cable from your computer dealer.

6. Check all cable connections and then replace your computer
cover. Continue to “Configuring your computer.”

Medalist 4340, 3230 and 2120, Rev. B 9

Configuring your computer

Before yo u f ormat or partition y our ne w driv e , y ou m ust conf igure
your computer’s BIOS so that the computer can recognize your
new drive.

1. Turn your comp ute r on . As your computer starts up, watch the
screen for a message that describes how to run the system
setup program (also called BIOS or CMOS setup). This is
usually done by pressing a special key, such as
or

, during startup. See your computer manual for details.

F

1

Press the appropriate key to run the System Setup program.

2. Enable LBA mode if it is available. Many BIOS us e the lo gi c al
block ad dres si ng (LBA) mode to access d rives with capacities
greater than 528 Mbytes.

3. If your BIOS provides automatic drive detection (an “Auto”
drive type) , select this opt ion. This allows your co mputer to
configure itself automatically for your new drive.

If your BIOS does not provide automatic drive detection,
select “User-defined” drive settings. If your computer supports
LBA addressing, enter the LBA cylinder, head and sector val­ues for your drive from th e table at the top of the next column.
If your computer does not support LBA addressing, enter the
CHS values from the table.

4. Save the settings and exit the System Setup program (your
computer will automatically reboot).

DELETE, ESC

10 Medalist 4340, 3230 and 2120, Rev. B

BIOS Settings

Drive Cylinders Heads Sectors

ST34340A

CHS addressing
Addressable sectors

ST33230A

CHS addressing
Addressable sectors

ST32120A

CHS addressing
Addressable sectors

Note. This drive does not use the

zone

parameters. Set these parameters to zero.

8,894
8,404,83015—

6,253
6,303,024

4,092
4,124,736

16 63

16 63

write precomp

63
—

or

landing

Recommendation

After you configure your computer, we recommend that you use
Disk Manager to partition and format your drive.

was built before mid-1994, you probably will not be able to
access the full capacity of your new drive unless you use Disk
Manager

Manager.”
If you do not want to use Disk Manager, you can use the stan-

dard DOS commands to partition and format your drive, as
described on page 16.

. See page 14 for information on “Installation using Disk

If your computer

Medalist 4340, 3230 and 2120, Rev. B 11

Addressing drive-capacity limitations

Some DOS-based computers and operating systems are not
designed to accommodate large-capacity hard disc drives. The
three most common system limitations are listed below, along
with suggestions for overcoming these limitations. See your sys­tem manual to determine which (if any) of these limitations
applies to your computer.

528-Mbyte limit

The BIOS in some older computers cannot accommodate drives
with capacit ies great er than 528 Mbytes. Seagate provides f ree
Disk Manager software with your drive to overcome this l imita­tion. Alternatively, you can purchase a hard drive controller or a
BIOS upgrade t hat suppor ts dr ives with capac ities greater than
528 Mbytes.

The 32-bit disk access feature in Windows 3.1 does not work
with drives that have capacities greater than 528 Mbytes. If you
want to use 32 -bit disk access with Windows 3.1, see the fi le
SEG32BIT.TXT, located on your DiscWizard diskette, for further
information.

4,096-cylinder limit

The BIOS in some computers cannot support drives that have
more than 4,096 cylinders (approximately 2.1 Gbytes).

install a drive with more than 4,096 cylinders in one of these
computers, the computer may “freeze” or fail to boot

this problem, see “Additional troubleshooting tips” on page 24.

If you

. If you have

12 Medalist 4340, 3230 and 2120, Rev. B

Partition-size limit

DOS/Windows and Windows 95 cannot access drive partitions
larger than 2.147 Gbytes. You can overcome this limitation using
the Disk Manager software or the DOS FDISK command to
divide your drive into several smaller partitions. Each partition
acts as a separate logical drive, with its own drive letter. If most
of your files are smaller than 50 Kbytes, you should divide your
drive into p artitio ns of 1 Gbyte o r less t o m ake th e mo st eff i ci ent
use of your disc space.

BIOS upgrades

If you need to upgrade your BIOS, contact the appropriate BIOS
manufacturer listed below:

American Megatrends (AMI)

http://www.megatrends.com

Award Software International, Inc

http://www.award.com

Microid Research/Mr. BIOS

(Upgrades from Unicore Software)
http://www.mrbios.com

Phoenix Technologies Ltd.

(Upgrades from Microfirmware)
http://www.ptltd.com

. 1-800-800-2467

1-800-828-9264

1-978-686-6468

1-800-767-5465

SystemSoft

http://www.systemsoft.com

Medalist 4340, 3230 and 2120, Rev. B 13

Partitioning and formatting your drive

One drive:

For a quick installation, use the Disk Manager software to parti­tion and format your Seagate drive. Disk Manager also ensures
that your computer can access the full capacity of your hard
drive. See “Installation using Disk Manager” on page 14.

You can also use the FDISK.EXE command. See “Standard
DOS installation” on page 16.

To complete installation using Windows 95 or Windows 98:

•

Boot your computer from the Windows 95 or Windows 98
startup diskette with the CD-ROM loaded.

•

Note the drive letter for your CD-ROM device.

•

At the A: prompt, type
CD-ROM drive.

•

Continue with the Windows setup instructions.

x:

setup, where

Two drives:

Use DiscWizard for a complete customized set of step-by-step
instructions to install an additional drive. See “The easiest way to
install your drive” on page 1.

To add a slave drive without using DiscWizard, use the
FDISK.EXE command. See “Standard DOS installation ” on page

16.

To add a slave drive using Windows 95 or Windows 98:

•

Click START.

•

Choose RUN.

Type FDISK. See “Standard DOS installation” on page 16.

x

is the letter of your

14 Medalist 4340, 3230 and 2120, Rev. B

Installation using Disk Manager

1. Boot your computer from your DiscWizard diskette. Booting

from a diskette ensures that the Disk Manager installation
does not conflict with any other software. The Disk Manager
software is stored on this diskette and automatically starts.

Or at the A: prompt, type DM and press

2. Follow the onscr een instr uctions until you see the

Installation Option

3. Select either

menu.

(E)asy Disk Installation or (A)dvanced Disk

Installation.

Disk Manager lists all the hard drives that it detects. You
should see your new Seagate drive and your existing hard
drive, if any.

If any hard drive is not recognized, exit Disk Manager and
turn off your computer. Check all cables, jumpers and BIOS
settings. Then start at Step 1 to run Disk Manager again.

4. If Disk Manager recognizes all your drives, select the drive

. Disk Manager partitions

you want to install and press
and formats the drive.

Note. If your computer cannot accommodate hard drives with

capacities greater than 528 Mbytes or 8.4 Gbytes, Disk
Manager installs a
hard drive. If this driver has been installed, you should
see a blue Dis k M ana ger ban ner each time you bo ot your
computer. See the Disk Manager online manual for
details.

5. Follow the instructions in the post-installation screens and
continue with your Windows 95 or Windows 98 installation.

ENTER

Dynamic Drive Overlay (DDO )

ENTER

.

Select an

on your

Medalist 4340, 3230 and 2120, Rev. B 15

Windows 95 or Windows 98 installation

Boot your computer from the Windows 95 or Windows 98

1.

startup diskette with the CD-ROM loaded.
Note the drive letter for your CD-ROM device.

2.

x

At the A: prompt, type

3.

CD-ROM drive.
Continue with the Windows setup instructions.

4.

x:

setup,

where

is the letter of your

You’re Done!

16 Medalist 4340, 3230 and 2120, Rev. B

Standard DOS installation

!

Drive partitioning

Partitioni ng a hard dr ive divides i t into section s (part itions) tha t
behave as separate logical drives (labeled C,D,E, etc.). Because
DOS computers cannot acce ss partitions larger tha n 2.1 Gb yt es,
you must divide la rge ha rd dr ives int o multip le pa r titi ons. In cr e­ating partitions, keep in mind that the larger the partition, the
more drive space is taken up in unused clusters. For this reason,
if most of your files are smaller than 50 Kbytes, you should use
partitions of 1 Gbyte or less. To partition your new drive:

1. Inser t a bootable DOS diskette i nto your diskette dri ve and

2. Insert a DOS program diskette that has the FDISK.EXE and

3. If you have two hard drives installed, the FDISK menu dis-

4. Select “Create DOS partition or logical DOS drive” by press-

5. Select “Cre ate primary DOS partition” by pressing 1 again.

Caution. Partitioning or formatting a drive erases all

data on it. Seagate assumes no liability if you erase
your data.

restart your computer. (Seagate reco mmen ds using DOS Ver­sion 5.0 or greater.)

FORMAT.COM programs into your diskette drive. At the A:
prompt, type FDISK and press

plays five options. Option five allows you to select the drive
you want to partition. Make sure that your new drive is
selected.

ing 1. Then press

Then press

ENTER

.

ENTER

. Create your first drive partition. If you are

ENTER

.

Medalist 4340, 3230 and 2120, Rev. B 17

creating a partition that will be used to boot your computer
(drive C), make sure the partition is marked

6. Create an extended partition and additional logical drives, as
necessary, until all the space on your new hard drive has
been partitioned.

7. When partitioning is complete, FDISK reboots your computer.

active.

Drive formatting

!

At the A: prompt, type format
first new partition. Repeat the format process for all the new par­titions you have created.

Note. From FDISK in Windows 95 or Windows 98, it is not nec-

After you format your drive, it is ready to use.

Caution. Make sure to use the correct drive letters so
that you do not format a drive that already contains
data.

x

x

: /s, where

essary to add the /s to the format command because
these system files are automatically added.

is the letter of your

You’re Done!

18 Medalist 4340, 3230 and 2120, Rev. B

Additional installation options

24

6

135

Drive is master with non-ATA-compatible slave

Enable cable select

Figure 5. Non-ATA compatible and cable select jumpers

Non-ATA compatible slave jumper

If your computer does not recognize your new drive as a master
in a two-drive system, the slave drive may not be ATA-compati­ble. You may be able t o sol ve this problem by install ing jumpers
on pins 3 and 4 and on pins 5 and 6, as shown in Figure 5.

Medalist 4340, 3230 and 2120, Rev. B 19

Cable select jumper

Some computers differentiate between master and slave drives
using specially des igned interface cables that ha v e th e line to pi n
28 (the Cable Select pin) removed or cut at one connector. The
connector that has pin 28 disabled is used for the slave drive.
See your computer manual to determine whether your computer
suppor ts this feature. To configure your Seagate drive for cable
select, place a jumper on pins 3 and 4 as shown in Figure 5.

20 Medalist 4340, 3230 and 2120, Rev. B

Advanced Disk Manager options

The Disk Manger online manual

Disk Manager contains an extensive online manual. This manual
includes detailed installation instructions, troubleshooting and a
list of master/sla ve jumper settings for many popular ha rd drives.
To view the Disk Manager onl ine manual, inser t the Disk Man­ager diskette into drive A and type A:\DM /H. Then press
You can also view the online manual from within Disk Manager
by selecting

(V)iew/Print Online Manual

in the main menu.

Booting from a diskette

If Disk Manager installs the dynamic drive overlay (DDO) to
access the full capacity of your drive, the DDO must load into
memory before the operating system loads. This occurs auto­matically when you boot from your hard drive (drive C). H o wever,
if you boot from a diskette, the DDO will not be loaded and you
will not be able to access your hard dr ive. The following pro ce­dure allows you to boot from a diskette and still access your hard
drive.

1. Boot the computer from the hard disc (with no diskette in the
diskette drive).

2. When the Disk Manager banner appears on the screen,
immediatel y press the

SPACEBAR

3. Insert your boot diskette and press the

If you boot from a diskette regularly, you can create a Dynamic
Drive Overlay boot diskette. It loads DDO into memory and then
loads the operating system. See the Disk Manager online man­ual for more information about creating a dynamic drive overlay
boot diskette.

(you have about 2 seconds).

SPACEBAR

ENTER

again.

.

Medalist 4340, 3230 and 2120, Rev. B 21

Supported operating systems

The Disk Manager dynamic drive overlay provides support for
drives with ca pacities gr eater than 52 8 Mbytes under MS-DOS,

x,

Windows 3.
(requires D M upgrade drivers ), OS/2 V3.0 ( Warp ful l pack), a nd
OS/2 V2.0–3.0 (requires DM upgrade drivers).

Before you install a non-DOS operating system on the drive,
install DOS and Disk Manager and make sure that the drive is
bootable. Instructions for running the dynamic drive overlay with
other operating s ystem s are a v a ilab le in the D isk Man ag er onlin e
manual.

Windows 95, Windows NT 3.51, Windows NT 3.5 0

Removing the dynamic drive overlay

If Disk Manager installs a dynamic drive overlay (DDO) and you
do not need this software to access the full capacity of your
drive, you can remove the dynamic drive overlay without losing
your data. However, you will lose access to the full capacity of
your drive unless you have another method for accessing high­capacity drives (see “Addressing drive-capacity limitations”
page 11).

!

Caution.

a backup copy of all the data on your hard drive. Also,
run CHKDSK, SCANDISK or a third-pa rty equivalen t to
detect and repair any damaged files before you follow
the procedure below. If the DDO migration program
encounters a serious file problem or is interrupted by a
power loss or hardware failure, the migration will fail
and your data will be lost.

Before you attempt to remove a DDO, make

on

22 Medalist 4340, 3230 and 2120, Rev. B

Follow these instructions to remove a DDO from a drive.

1. Boot the computer to drive C.

2. Insert your DiscWizard diskette into drive A.

3. Type A:\DM to start Disk Manager.

4. Select the

5. Select

6. Select

data on your dr ive so that it can be acce ssed without the
DDO. The migration may take up to an hour to complete,
depending on the size of your drive.

7. When the migration program has finished, exit Disk Man-

ager.

8. Remove the diskette and reboot the computer. Enter your

system setup progr am (see y our sys tem manua l fo r details).

9. Configure the hard drive with the Cylinder/Head/Sector

parameters shown for your drive on page 10. Save your
changes and exit the system setup program.

10. When your computer has rebooted, insert the DiscWizard

diskette into drive A.

11. Type A:\DM and choose the

12. Select

13. Select the correct drive to uninstall.

14. When the uninstall is complete, exit Disk Manager and

reboot.

Note. Disk Manager can also remove a drive overlay placed by

the EZ-Drive program. Select
from the Maintenance Menu.

Select Installation O ptions Menu.

(M)aintenance Menu.

(M)igrate Dynamic Drive.

Maintenance Menu.

Uninstall (D)isk Manager.

This program moves the

(C)onvert Drive Format

Medalist 4340, 3230 and 2120, Rev. B 23

Troubleshooting

If you have installed your drive and it does not function properly,
perform the following basic checks:

Warning. Alw ays turn off the computer bef ore changing
jumpers or unplugging cables and cards. Wear a
ground strap or use other antistatic precautions while
working on your computer or handling your drive.

•

Verify com patibilit y. Verify that the h ost ad apter an d driv e ar e

appropriately matched to each other and to your computer.
Refer to the relevant documentation for details.

•

Check all cards. Veri fy that all cards are seated in their slots

on the motherboard and secured with mounting screws.

•

Check all connectors and cables. Make sure all ribbon and

power cables are securely connected. Ribbon cables are eas­ily damaged, especially at the connector. Try a new cable that
you know is good. Make sure no connector pins are bent. Ver­ify that pin 1 on the interface cable is aligned with pin 1 on the
drive and host adapter (see Figure 2 on page 6).

•

Verify jumper settings. Review the instructions in this guide

and in your host adapter installation guide. Make sure all
appropriate jumpers are installed or removed as nec essary.

•

Check your power-supply specifications. Each time you

add a new device to your computer, make sure your com­puter’s internal power supply can support the total power
demand. If necessary, consult your dealer for a new power
supply.

24 Medalist 4340, 3230 and 2120, Rev. B

•

Verify the drive-type settings in the system setup pro-

The drive-type settings in the system BIOS must not

gram.

exceed the physical specifications of your drive. Also, the set­tings must not exceed the limitations set by the operating sys­tem and BIOS.

•

Check for viruses.

your system for the first time, scan the diskette for viruses.

Before you use someone else’s diskette in

Additional troubleshooting tips

If you have performed the preceding basic checks but the prob­lem persists, follow these guidelines for troubleshooting specific
cases:

After you install your new drive, your computer will not
boot, and no error message appears on the screen.

Check your computer manual or BIOS manufacturer to deter­mine whether your BIOS supports drives that have more than
4,096 cylinders. If your system has this limitation, use the follow­ing procedure to configure your computer:

Tur n off your computer, open the case, and remove your new

1.

Seagate drive.

Caution.

!

your computer or hard drive, make sure you are well­grounded before touching the drive, cable, connector
or jumpers.

To avoid electrostatic discharge damage to

Medalist 4340, 3230 and 2120, Rev. B 25

24
13

Full capacity
Limit capacity to 2.1 Gbytes

(4,092 cylinders)

4

3

2

1

Figure 6. Alternate capacity jumper

2. Move the jumper on the alternate-capacity jumper, as shown

in Figure 6. This causes the drive to appear to your BIOS as
having a capaci ty of 2.1-Gbyte.

3. Remount your drive in the computer and replace the com­puter cover.

4. Inser t a boo table sy ste m disket te int o dr ive A and tu r n on the
computer . It shoul d boot from driv e A and au tomati cally detec t
the new drive as a 2.1-Gbyte drive.

26 Medalist 4340, 3230 and 2120, Rev. B

5. Insert your DiscWizard diskette into drive A and type A:\DM.
Then press

6. Follow the Disk Manager instructions to install the dynamic
drive overlay and to partition and format your new drive to its
full capacity.

7. After Disk Manager is done, reboot your system. You should
see the Disk Manager banner and be able to access the full
capacity of your new drive.

The screen remains blank when you power up the system.

If the steps listed above do not remedy this problem, try the fol­lowing:

•

Make sure the monitor is plugged in and turned on.

•

Check all cards.

•

Make sure the vid eo card is seat ed in its sl ot an d secured with
mounting screws.

•

Turn off the computer a nd rem o ve the driv e h os t a dap ter. If the
screen turns on after you reboot, the host adapter may be
incompatible or defective. If so, see your dealer.

The system does not recognize the drive.

•

Check all cables.

•

Make sure the power supply is adequate for system needs.

•

Reboot the computer and listen to make sure the drive motor
starts up. If the drive is very quiet, it may be difficult to hear its
discs reach operating speed. If the drive motor does not start
up, recheck all drive cables.

•

Verify that for each drive, a drive-type is listed in the system
setup program.

. This runs the Disk Manager program.

ENTER

Medalist 4340, 3230 and 2120, Rev. B 27

Try rebooting your computer by pressing the

•

keys sim ultane ously. If the drive is recogni zed a fter y ou

DELETE

reboot the system, the computer BIOS test may be completing
before the drive is ready.

One solution is to slow the processo r spee d duri ng star tu p. If
your computer has a turbo switch, set it to slow speed before
turning the computer on. If there is no turbo switch, you may
be able to use keyboard commands; see your computer man­ual for details. After the computer is up and running, return the
processor to the fast speed.

Another solution is to warm-boot your computer after every
power-on.

Check for I/O address conflicts. To isolate the conflict, verify

•

that the drive and host adapter are compatible with your com­puter. Turn off the computer and remove all the peripheral
adapter cards except for the video card and host adapter. If
the computer recognizes the drive when you reboot the com­puter, turn off the computer. Reinstall the other peripheral
cards, one at a time, until the conflict reoccurs. After you have
isolated the source of the address confl ict, you can resolve the
conflict by changing the I/O address of the peripheral that
appears to c ause the conflict.

If Disk Manager has installed the DDO on your hard drive and

•

you have booted directly from a diskette, the information in the
boot record f or the driv e ma y no t ha v e b een lo aded. M ake sure
there is no diskette in drive A and reboot. If you want to boot
from the diskette, follow the “Booting from a diskette” instruc­tions on page 20.

CTRL, ALT

and

28 Medalist 4340, 3230 and 2120, Rev. B

The dealer partitioned and formatted the drive for you in the
store, but the drive does not respond when you install it.

•

Reboot the compu ter an d m ake sure the driv e s pi ns up. Chec k
all cables .

•

Make sure the power supply is adequate for system needs.

•

Make sure the DOS or Windows version the dealer used to
partition and format the drive is the same version you have
installed in your computer. If it isn’t, see your dealer.

•

Verify the drive-type values in the system setup program. You
must install the drive using the same drive-type values your
dealer used to partition the drive.

•

Check for I/O address conflicts between peripheral cards.

•

Check f or vi ruse s .

The system hangs in FDISK or fails to create or save the
partition record.

•

Check all cables.

•

Your setup system diskette may be corrupted. Try using a
backup diskette.

•

Make the partitions smaller.

•

Change the interrupt jumper setting on the host adapter.

•

Some BIOS have a Track 0 protection feature that protects
Track 0 from viruses. This may cause FDISK to hang the sys­tem. You must disable this feature in the system setup pro­gram bef ore y ou can u se FDISK. See y ou r comp uter reference
guide for assis tance. Be sure to re-enable t his impor tant fea­ture when FDISK is done.

Medalist 4340, 3230 and 2120, Rev. B 29

The system error message, “Drive not Ready,” appears.

•

Check all ca ble connections. M ake sure pin 1 o f the drive is
connected to pin 1 of the hard-disc controller or host adapter.

•

Make sure the power supply is adequate for system needs.

•

Reboot the computer and make sure the drive spins up.

The FDISK error message, “No Fixed Disk Present,”
appears.

•

Make sure the power supply is adequate for system needs.

•

V erify the drive-type valu es in the sy ste m setup program.

•

Check for I/O address conflicts.

The drive does not format to full capacity.

•

Verify the drive-type values in the system setup program. One
of the following problems may have occurred:

– The values may be set with an incorrect translation charac-

teristic.

– You may have entere d a parameter value that exceeds the

physical capacity of the dr ive.

– You entered a translation characteristic that does not take full

advantage of the drive’s capacity.

– The drive’s physical specifications exceed the translation lim-

its imposed by the BIOS.

!

•

Caution. If you change the drive-type values in the

system setup program, you must partition and format
the drive again.

If you have partitioned the drive into individual logical drives,
you may need to make the partitions smaller to access the full
drive capacity.

This erases data on the drive

.

30 Medalist 4340, 3230 and 2120, Rev. B

If your computer supports LBA mode, you may need to enable

•

LBA mode in the system setup program to access the full
capacity of the drive. Refer to your computer’s reference guide
to find out how to enable LBA.

Your computer may not support drives that have more than

•

4,096 cyli nders. Follow the instr uctions on page 24 for

you install your new drive, your computer will not boot, and no
error message appears on the screen

The DOS message “Disk Boot Failure,” “Non-System Disk”
or “No ROM Basic – SYSTEM HALTED” appears.

Reinstall the DOS system files using the DOS SYS utility.

•

Check all cables.

•

Use FDISK to verify that the primary partition is active.

•

Check f or vi ruse s .

•

The system error message, “HDD controller failure”
appears.

Confirm the jumper settings on the drive.

•

Verify the drive-type settings in the system setup program.

•

.

After

Medalist 4340, 3230 and 2120, Rev. B 31

Seagate Technology support services

Online services

Internet

For online information about Seagate products, visit
www.seagate.com or e-mail your disc or tape questions to:

Presales Support:

Disc: http://www.seagate.com/support/email/

or

email_presales.shtml

Tape: http://www.seagate.com/support/email/

email_tape_presales.shtml
[e-mail]

Technical Support

Disc: http://www.seagate.com/support/email/

email_disc_support.shtml or [e-mail]

Tape: http://www.seagate.com/support/email/

email_tape_support.shtml

SeaBOARD

information about Seagate disc and tape drive products and is
available 24 hours daily. Set your communications software to
eight data bits, no parity and one stop bit (8-N-1). This service is
available worldwide.

:

is a computer bulletin board system that contains

[e-mail]

or

or

[e-mail]

Automated services



SeaFONE

(1-800-732-4283) to access our automated self-help services.
Using a touch-tone phone, you can find answers to service

(

1-800-SEAGATE)

is Seagate’s toll-free number

32 Medalist 4340, 3230 and 2120, Rev. B
phone numbers, commonly asked questions, troubleshooting

tips and sp ecification s for disc drives a nd tape drives 2 4 hours
daily. International callers can reach this service by dialing
[phone].



SeaFAX

touch-tone phone, you can obtain technical support information
by return FAX 24 hours daily. This service is availabl e worldwide.

is Seagate’s automated FAX delivery system. Using a

Presales support

Our Presales Support staff can help you determine which
Seagate products are best suited for your specific application or
computer system.

Seagate Express

You can purchase select tape products and tape accessories
through Seagate Express 24 hours daily by calling 1-800-531­0968 or by faxing your order to: [phone].

Technical support

If you need help installing your drive, consult your dealer. Deal­ers are familiar with their unique system configurations and can
help you with system conflicts and other technical issues. If you
need additional help, you can talk to a Seag ate techn ical su pport
specialist. Before calling, note your system configuration and
drive model number (ST

SeaTDD™ ([phone])

for the deaf (TDD). You can send questions or comments 24
hours daily and exchange messages with a technical support

#####).

is a telecommunications device

Medalist 4340, 3230 and 2120, Rev. B 33
specialist from 8:00

(central time) Monday through Friday.

to 12:15

A.M.

and 1:30

P.M .

to 6:00

P.M .

P.M .

Customer Service (CSO)

Warranty Repa ir

Seagate offers worldwide customer support for Seagate drives.
Seagate direct OEM, Distribution and System Integrator custom­ers should contact their Seagate service center representative
for warranty information. Other customers should contact their
place of purchase.

Authorized Service Centers

If you live outside the US, you can co nta ct an Authorized Se rvice
Center for service or repair.

USA/Canada/Latin America Support Services

Presales Support

Disc:

1-877-271-3285 or FAX: [phone]
[phone]

Tape:

1-800-626-6637 or FAX: [phone]
[phone]

Technical Support (SeaFONE)

1-800-SEAGATE or [phone] (for specific product
phone number)

Disc:

FAX:

SeaFAX 1-800-SEAGATE
SeaTDD [phone]
SeaBOARD

[phone];

Disc: +

Tape:

[phone]

1-405-936-1600;

Tape:

[phone]

34 Medalist 4340, 3230 and 2120, Rev. B

Warranty Repa ir

USA 1-800-468-3472 FAX: [phone]
Mexico and [phone] FAX: [phone]
Latin America

Brazil

MA Informatica*

Canada

Memofix*
Adtech*

*Authoriz ed service cen ter

[phone] FAX: [phone]

[phone] FAX: [phone]
[phone] or FAX: [phone]
1-800-624-9857

European Support Services

For European customer support, dial the toll-free number for
your specific country for presales support, technical support,
SeaFAX and warranty repair.

If your country is not listed here, dial our European call center at

. to 5:00 P.M. (European central

[phone] from 8:30
time) Monday through Friday. The European call center is
located in Am sterdam, The Netherlands.

Call Center

Austria 0 800-20 12 90
Belgium 0 800-74 876
Denmark 80 88 12 66
France 0 800-90 90 52
Germany 0 800-182 6831
Ireland 1 800-55 21 22
Italy 1 677 90 695

A.M

Medalist 4340, 3230 and 2120, Rev. B 35
Netherlands 0 800-732 4283

Norway 800-113 91
Poland 00 800-311 12 38
Spain 900-98 31 24
Sweden 0 207 90 073
Switzerland 0 800-83 84 11
Turkey 00 800-31 92 91 40
United Kingdom 0 800-783 5177

SeaBOARD

Germany [phone]

Fax Services—All European Countries

Presales/Technical Support/Warranty Repair [phone]

Africa/Middle East Support Services

For presales, technical support, warranty repair and FAX ser­vices in Africa and the Mi ddl e Eas t, dia l o ur Eur ope an c al l c en ter
at [phone] from 8:30
time) Monday through Friday, or send a FAX to +31-20-653-

3513. The European call center is located in Amsterdam, The

Netherlands.

A.M.

to 5:00

(European central

P.M .

Asia/Pacific Ea st Support Services

Technical Support

Australia [phone] FAX: [phone]
Hong Kong [phone] FAX: [phone]
Japan — FAX: [phone]
Singapore [phone] FAX: [phone]
Taiwan [phone] FAX: [phone]

36 Medalist 4340, 3230 and 2120, Rev. B

SeaF AX

Australia [phone]

Warranty Repa ir

Japan [phone] FAX: [phone]
Asia/Pacific and [phone] FAX: [phone]

Australia

Medalist 4340, 3230 and 2120, Rev. B 37

Storing and shipping your drive

Keep your original box and packing materials for storing or ship­ping your driv e . The box has a
Shipping a drive in an unapproved container voids the warranty.
Call your authorized Seagate distributor for information on pack­ing materials. Figure 7 shows how a drive fits in an approved sin­gle-pack box, including the packing materials.

Note. Back up the data on your drive before shipping the drive.

Seagate assumes no responsibility for data lost during
shipping or drive repair.

Foam

Antistatic bag

Drive
Foam

Foam

Seagate Approv ed Packa ge

label.

Figure 7. Seagate drive and approved packing materials

38 Medalist 4340, 3230 and 2120, Rev. B

Warranty

See your authorized Seagate distributor or dealer. Preinstalled
or bundled software is provided “as is.” There are no warranties
of merchantability or fitness for a particular purpose. All such
warranties are expressly and specifically disclaimed.

Maintenance and repair

Seagate drives do not require maintenance. The head/disc
assembly is sealed; a broken seal voids the warranty. Seagate
customer-service centers are the only facilities authorized to
repair Seagate drives.

Electromagnetic Compliance for the European Union

This model complies with the European Union requirements of
the Electromagnetic Compatibility Directive 89/336/EEC of 03
May 1989 as amended by Directive 92/31/EEC of 28 April 1992
and Directive 93/68/EEC of 22 July 1993.

Compliance of this drive, as a system component, was con­firmed with a test system. We cannot guar antee th at y our s ystem
will comply. The drive is not meant f or external use (without pro p­erly designed enclosure, shielded I/O cable, etc.).

Sicherheitsanleitung

1. Das Gerrät ist ein Einbaugerät, das für eine maximale Umge-

bungstemperatur von 55°C vorgesehen ist. 2. Zur Befestigung
des Laufwerks werden 4 Schrauben 6-32 UNC benötigt. Bei
seitlicher Befestigung darf die maximale Länge der Schrauben
im Chassis nicht mehr als 3,3 mm und bei Befestigung an der
Unterseite nicht mehr als 5,08 mm betragen. 3. Als Versor­gungsspannugen werden benötigt: +5V ± 5% 0,6A; +12V ±%
0,8A (1,9A fur ca. 30 Sek. fur ± 10%) 4. Die Versorgungsspan-

Medalist 4340, 3230 and 2120, Rev. B 39
nung muss SELV entsprechen. 5. Alle Arbeiten auf dem Fest-

platte dürfen nur von Ausgebildetem Servicepersonal
durchgeführt werden. Bitte entfernen Sie nicht die Aufschriftens­childer des Laufwerkes. 6. Der Einbau des Laufwerkes muss
den Anforderungen gemäss DIN IEC 950 VDE 0805/05.90
entsprechen.

40 Medalist 4340, 3230 and 2120, Rev. B

Seagate Technology, Inc.
920 Disc Drive, Scotts Valley, CA 95066-4544, USA

Publication Number: 21200079-001, Rev. B, Printed in USA