WS4-DT/TT-r01-12.1.17-OM-RS
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Operator Manual
For printer models:
WS408DT
WS412DT
WS408TT
WS412TT
www.satoeurope.com
WS4-DT/TT-r01-12.1.17-OM-RS
WS4-DT/TT-r01-12.1.17-OM-RS
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FCC ID
In a domestic environment, this product may cause radio interference in
which case the user may be required to take adequate measures.
FCC Warning
This equipment has been tested and found to comply with the limits for a
Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference
when the equipment is operated in a commercial environment. This
equipment generates, uses, and can radiate radio frequency energy, and if
not installed and used in accordance with the instructions in this manual, it
may cause harmful interference to radio communications. Operation of this
equipment in a residential area is likely to cause harmful interference in
which case the user will be required to correct the interference at his own
expense.
FCC Statement for Optional RF module
This device complies with RF radiation exposure limits set forth for an
uncontrolled environment.
The antenna used for this transmitter must be installed to provide a
separation distance of at least 20 cm from all people and must not be colocated or operating in conjunction with any other antenna or transmitter.
Bluetooth/Wireless LAN Communication
Compliance Statement
This product has been certified for compliance with the relevant radio
interference regulations of your country or region. To make sure continued
compliance, do not:
∙ Disassemble or modify this product.
∙ Remove the certificate label (serial number seal) affixed to this product.
Use of this product near microwave and/or other Wireless LAN LAN
equipment, or where static electricity or radio interference is present, may
shorten the communication distance, or even disable communication.
WARNING
Changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
(for USA only)
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Liability Disclaimer
SATO Corporation takes steps to assure that the company’s published
engineering specifications and manuals are correct; however, errors do occur.
SATO reserves the right to correct any such errors and disclaims any resulting
liability. In no event shall SATO or anyone else involved in the creation,
production, or delivery of the accompanying product (including hardware and
software) be liable for any damages whatsoever (including, without limitation,
damages for loss of business profits, business interruption, loss of business
information, or other pecuniary loss) arising out of the use of or the results
of use of or inability to use such product, even if SATO has been advised of
the possibility of such damages.
Caution
Any changes or modifications not expressly approved by the party responsible
for compliance could void the user's authority to operate the equipment.
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Contents
1 Introduction ........................................................................................................... 2
1.1 Features ....................................................................................................... 2
1.2 Unpacking .................................................................................................... 2
1.3 Understand your printer ............................................................................. 3
1.3.1 WS Direct Thermal (DT) model ......................................................... 3
1.3.2 WS Thermal Transfer (TT) model ...................................................... 5
1.3.3 Interior view TT model ..................................................................... 6
1.3.4 Interior view 2 TT model ................................................................... 7
1.4 Printer LED Indicators DT model .............................................................. 8
1.4.1 System mode .................................................................................... 9
2 Get started ........................................................................................................... 10
2.1 Attach the power cord .............................................................................. 10
2.2 Turn on/off your printer ............................................................................ 11
2.2.1 Turn on your printer ....................................................................... 11
2.2.2 Turn off your printer ....................................................................... 11
2.3 Load media ................................................................................................ 12
2.3.1 Prepare media ................................................................................ 12
2.3.2 Install a media roll. DT Model ......................................................... 12
2.3.3 Test media feed ............................................................................... 15
2.3.4 Installing a media roll TT model...................................................... 16
2.3.5 Test media feed ............................................................................... 20
2.4 Installing a Ribbon Roll: TT model only ..................................................... 21
2.5 Media types ............................................................................................... 25
3 Printer operation .................................................................................................. 26
3.1 Media sensor calibration ........................................................................... 26
3.2 Self test ...................................................................................................... 27
3.2.1 DT model Test Print ......................................................................... 28
3.2.2 TT model Test Print ......................................................................... 29
3.3 Reset your printer ..................................................................................... 30
4 Media sensing ...................................................................................................... 31
4.1.1 Transmissive sensor ........................................................................ 31
4.1.2 Reflective sensor ............................................................................. 32
5 Maintenance ........................................................................................................ 33
5.1 Cleaning ..................................................................................................... 33
5.1.1 Printhead ........................................................................................ 33
5.1.2 Media housing ................................................................................ 35
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5.1.3 Label Sensor .................................................................................... 35
5.1.4 Platen roller .................................................................................... 36
6 Troubleshooting ................................................................................................... 38
6.1 Printer issues ............................................................................................. 38
6.1.1 Media issues ................................................................................... 38
6.1.2 Ribbon Problems............................................................................. 39
6.1.3 Other issues .................................................................................... 40
7 Setting up LAN, WLAN and Bluetooth interfaces ................................................. 41
7.1 The SATO WS4 Printer Utility .................................................................... 42
7.1.1 Install SATO WS4 Printer Utility ...................................................... 42
7.2 Work with SATO WS4 Printer Utility.......................................................... 43
7.2.1 Menu bar ........................................................................................ 43
File 44
Setting ................................................................................................. 44
Help 45
7.2.2 Toolbar ............................................................................................ 45
7.2.3 Navigation pane .............................................................................. 49
Parameter Setting ............................................................................ 49
7.2.4 COM ................................................................................................ 55
7.2.5 LAN .................................................................................................. 56
8 Set up a LAN connection ...................................................................................... 57
8.1 IPv6 ............................................................................................................ 60
9 The WLAN tab ...................................................................................................... 63
9.1 Set up WLAN connection .......................................................................... 64
10 Bluetooth ............................................................................................................. 68
10.1 Bluetooth Wireless connection ................................................................. 69
10.1.1 Bluetooth ........................................................................................ 69
11 Specifications ....................................................................................................... 72
11.1 Printer........................................................................................................ 72
11.2 Media ........................................................................................................ 74
11.3 Barcodes .................................................................................................... 75
11.4 Bluetooth................................................................................................... 77
11.5 Wireless LAN ............................................................................................. 78
11.6 Ethernet .................................................................................................... 80
11.7 Electrical and operating environment ................................................. 80
11.8 Physical dimension .................................................................................... 80
12 Safety precautions................................................................................................ 81
1 Introduction
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1 Introduction
Thank you for purchasing a SATO WS printer. This manual provides
information about how to set up and operate your printer, load the media
and solve common problems.
1.1 Features
￭ Various interfaces as standard USB, Ethernet, RS232C
￭ Easy Operation One-button design for easy control
￭ Fast Print Speed Max 6 inches/sec for the WS408 model
￭ Wireless LAN Connectivity
￭ Bluetooth connectivity
￭ External Memory The extra USB port allows you to use a USB flash
drive for storage. This port is also used to install new firmware
automatically from a USB memory drive.
1 Introduction
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TT Model only:
Ribbon core holders.
25mm and 12.5mm.
Small label guide
EU or UK power cable
If any items are missing, please contact your SATO supplier
1.2 Unpacking
Please ensure that all of the following items are included in your package.
SATO WS printer
Quick
Installation
Guide
SATO
Resources
Guide
Power Supply
1 Introduction Understand your printer
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1.3 Understand your printer
1.3.1 WS Direct Thermal (DT) model
LED2
LED1
Feed Button
LAN
RS232
USB A
USB B
Power Jack
Power Switch
Paper Slot
Sharp edge!
Standard DT model
1 Introduction Understand your printer
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WS DT model
Warning The printhead becomes very hot during printing. Do not touch
the printhead or touch around it directly after printing. By doing so you
may get burnt.
Platen Roller
Reflective Sensor
Media Guides
Media Roll Holders
Core Holders
Transmissive Sensor
Thermal Printhead
Thumbscrew
1 Introduction Understand your printer
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Caution To avoid injury, be careful not to trap your fingers in the Paper
Slot while opening or closing the Top Cover.
1.3.2 WS Thermal Transfer (TT) model
RS232
USB A
USB B
Power Jack
Power Switch
LED2
LED1
Feed Button
LAN
Standard TT model
1 Introduction Understand your printer
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1.3.3 Interior view TT model
Media Roll
Holders
Ribbon
Supply Wheel
Take-Up Wheel
Print Module
Release Latch
1 Introduction Understand your printer
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1.3.4 Interior view 2 TT model
Warning The printhead becomes very hot during printing. Do not touch
the printhead or touch around it directly after printing. By doing so you
may get burnt.
Reflective Sensor
Lock Button
Media Shaft
Printhead
Transmissive
Sensor
Media Guides
Platen Roller
1 Introduction Printer indicators
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1.4 Printer LED Indicators DT model
Status lights help you check printer’s condition. The following tables show
the blinking speed of status lights and the conditions they indicate.
Symbol
Blinking Speed
Blinking Interval
**
Fast
0.5 Second
*
Slow
2 Seconds
* LED2 + *LED1
Slow
LED2 & LED1 Blinking Interval at same time
* LED2 + LED1 *
Slow
LED2 & LED1 Blinking Interval at different
timing
LED 2
LED 1
Description
LED
indicate
Label
Green
Green
The printer is ready to print.
V
Green
** Green
The printer is transmitting data.
* Green
* Green
In pause.
V
* Green
Green *
The printer is writing data to the flash or USB memory.
The USB memory is being initialized.
Green
Orange
Head high temperature.
V
Green
* Orange
The RTC battery is low. (If the printer has a built-in RTC)
Green
** Orange
The print module is opened when the printer is turned on.
Orange
Orange
Paper jam.
V
**Orange
** Orange
The media is out when the print data is sent to the printer.
Paper end.
V
**Orange
Orange **
Ribbon end or ribbon error. (for thermal transfer models only)
V
Red
ž Orange
The printhead is broken.
V
Red
ž *Orange
Communication error (RS-232C).
V
Red
**Orange
Cutter error (with optional cutter).
V
Red
Red
Cover (Thermal Head) open error during printing.
V
Red
* Red
An EEPROM for backup cannot be read or written properly.
A command has been fetched from an odd address.
Word data has been accessed from a place other than the
boundary of the word data.
Long word data has been accessed from a place other than
the boundary of the long word data.
1 Introduction Printer indicators
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Red
** Red
Command error.
V
* Red
Red *
Flash ROM on the CPU board error or USB memory error.
V
An erase error has occurred when formatting the USB
memory.
Unable to save files due to insufficient USB memory.
1.4.1 System mode
The system mode consists of status light color combinations. It contains a
list of commands for you to select and run.
To enter the system mode and run the command, do the following:
1. Turn off the printer.
2. Press and hold the FEED button, and turn on the printer.
3. Both status lights glow solid orange for a few seconds. Next, they turn to
green shortly, and then turn to other colors.
4. When status lights show the color combination you need, release the
FEED button immediately.
5. Press the FEED button to run the command.
The following table is the command list of the system mode.
LED 1
LED 2
Command
Green
Red
Transmissive Sensor Calibration
Green
Orange
Reflective Sensor Calibration
Red
Red
Resetting Your Printer
Red
Orange
Reserved
Red
Green
Disable Checking RTC Battery Charge
Orange
Red
Reserved
Orange
Green
Self Test and Dump Mode
2 Get started Attach the power cord
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2 Get started
This chapter describes how to set up your printer.
Caution Do not use your printer in areas exposed to splashing water
or any other liquid.
Caution Do not drop your printer, or place it in an area subject to
humidity, vibration or shock.
2.1 Attach the power cord
1. Make sure the power switch is set to the OFF position.
2. Insert the power supply’s connector into the printer power jack.
3. Insert the AC power cord into the power supply.
4. Plug the other end of the AC power cord into the wall socket.
Important Use only power supplies listed in the user instructions.
Warning Do not plug the AC power cord with wet hands, or operate
the printer and the power supply in an area where they may get wet.
Serious injury may result from these actions!
2 Get started Load media
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2.2 Turn on/off your printer
When your printer is connected to a host (a computer), it is good to turn on the
printer before turning on the host, and turn off the host before turning off the
printer.
2.2.1 Turn on your printer
1. To turn on your printer, turn on
the Power Switch as below. The
“I” is the ON position.
2. Both status lights glow solid
orange for a few seconds, and
then LED 2 goes out, while LED 1
turns to solid green.
2.2.2 Turn off your printer
1. Make sure LED 2 is off and LED 1 is
solid green before turning off the
printer.
2. To turn off your printer, turn off the
Power Switch as below. The “O” is
the OFF position.
Caution Do not turn off your printer during data transmission.
2 Get started Load media
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2.3 Load media
There are various types and sizes for the media roll. Load the applicable media
to satisfy your need.
2.3.1 Prepare media
The inside wound and outside wound media roll can be loaded into the printer
in the same way.
Inside Wound
Outside Wound
2.3.2 Install a media roll. DT Model
Open the top cover of the printer
2 Get started Load media
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1. Press the holder lock on the Media Roll Holders to slide them outward, and
place the media roll between the holders. Make sure the print side is up, and
the media roll is clamped tightly by the holders.
Note The default core holder is set for 1-inch inside diameter (ID). To
install a 1.5-inch ID media roll, use your hand or a coin to loosen two
thumbscrews on both holders, flip the core holders horizontally and secure
them back.
1 inch
1.5 inch
Core Holder
Thumbscrew
Holder Lock
2 Get started Load media
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2. Pull the media until it reaches out of the printer. Thread the media under the media
guides.
Caution: Do not ship or carry the printer while it contains a label roll.
3. Close the top cover.
2 Get started Load media
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2.3.3 Test media feed
1. Turn on the printer, and press the FEED button to feed a label.
2. Flip the media and tear it along the edge of the top cover.
2 Get started Load media
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2.3.4 Installing a media roll TT model
1. Open the top cover of the printer.
2. Press the switch lock on the Media Roll Holders to slide them outward, and place the
media roll between the holders. Adjust the media roll so its print side is facing up, and
make sure it is clamped tightly by the holders.
Switch Lock
2 Get started Load media
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3. Push the Module Release Latch to open the printer module.
4. Press the Lock button on the Media Guides to slide them outward.
2 Get started Load media
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5. Pull the media until it reaches out of the printer.
6. Put the media under the Media Shaft and centre it between the Media Guides.
2 Get started Load media
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7. Close the printer module and press down firmly at its both sides, until you hear a click.
2 Get started Load media
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2.3.5 Test media feed
1. Turn on the printer, and press the FEED button to feed a label.
2. Hold the media and tear it along the edge of the top cover to remove a
single label.
2 Get started Load media
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2.4 Installing a Ribbon Roll: TT model only
Prepare the new ribbon by fitting the correct size of ribbon core holder to the ribbon
cardboard core. Do the same for the take-up cardboard core.
1. Open the top cover of the printer.
2. Push the Module Release Latch to open the printer module.
2 Get started Load media
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3. Lift the printer module to reveal the Supply Wheel.
4. Do the following to install both rolls:
To load the supply roll, align the notches on the left side and press the roll to the
supply hub, and then press the right side of the roll to the hole.
Supply Wheel
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