Sanyo VA-SW5000 Instruction Manual

INSTRUCTION MANUAL (Supplement)

VA-SW5000

CCTV System Management Software

● Additions and changes to the Manual

Parts of the manual have additions and changes as a result of revisions to the product specifications. Make sure to check this supplement for additions and/or changes when referring to the relevant pages in the manual.

● Troubleshooting

This contains questions and answers for when you have problems. Use it as a reference if any problems occur while you are using the software.

Additions and changes to the Manual

A Applicable DVR models (changed) ...................................................................2

B About the software update (added) .................................................................. 2

C Startup confirmation dialog box (changed)2

D Login window (changed)....................................................................................2

E DVR registration confirmation dialog box (changed) .....................................3

F DVR connection check dialog box (changed)..................................................3

G Warnings about login operation (removed) .....................................................3

H About the audio playback button (tip) .............................................................. 3

I About the control panel button operations (tip) ..............................................4

J Image quality for live images (added)...............................................................4

K Limit in the number of images that can be downloaded (changed) ..............4

L Dialog box displayed during download and copy (changed).........................5

M Limit in the number of images that can be copied (changed)........................5

N About initialization after DVR settings update (changed) ..............................5

O Displayed DVR models (changed) .................................................................... 6

P [BACK PAGE] button display (changed)..........................................................6

Q Downloaded image playback speed display (changed)..................................6

R About the automatic mode settings for download (added)............................7

S About disabling the firewall function (added)..................................................8

T About the failsafe function (added) ................................................................10

Troubleshooting

☞ Differences in operations and windows according to model.......................14

☞ DVR connections (DVR tag creation).............................................................. 14

☞ DVR connection checking ...............................................................................14

☞ DVR registration deletion.................................................................................15

☞ DVR operation limits ........................................................................................15

☞ Firmware updates.............................................................................................15

☞ Network settings...............................................................................................16

☞ Alarm collection and automatic download function .....................................16

☞ Audio playback of downloaded data .............................................................. 17

☞ System environment when using multiple computers .................................17

☞ Master computer and slave computer connections......................................17

☞ Changing users for the computer operating system ....................................18

☞ Other ..................................................................................................................19

English – 1 –

A Applicable DVR models (changed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 6

The following DVRs have been added to the list of applicable DVR models.

• 6-channel models: All models in DSR-3500 series and DSR-3700 series

• 9-channel models: All models in DSR-3700 series, DSR-5000 series and DSR-5700 series

• 16-channel models: All models in DSR-3700 series, DSR-5000 series and DSR-5700 series

If you are going to connect DSR-3506 and/or DSR-3506P, you should update the firmware for the DVRs to a version that is compatible with this software.

B About the software update (added)

To update this software, download the latest version from our web site at:

http://www.sanyosecurity.com

You can access the above mentioned web site by selecting [Version], and then [Homepage] on the menu bar.

C Startup confirmation dialog box (changed). . . . . . . . . . . . . . . . Pages 16, 25

The message that displays in the dialog box has been changed. However, the operating procedures remain the same.

<After>

D Login window (changed) . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pages 17, 23, 25

The window design has been changed. However, the operating procedures remain the same.

– 2 – English

<After>

E DVR registration confirmation dialog box (changed) . . . . . . . . . . . . Page 18

The message that displays in the dialog box and the buttons in it have been changed. Click [YES] to proceed to DVR registration and connection check.

<After>

F DVR connection check dialog box (changed) . . . . . . . . . . . . . . Pages 19, 83

The message that displays in the dialog box has been changed partially. However, the operating procedures remain the same.

<After>

G Warnings about login operation (removed) . . . . . . . . . . . . . . . . . . . . Page 25

The third warning from among the three mentioned in the manual has been removed.

● If the User ID matches the [User ID] of a user that has already logged into the system, an error

message will be displayed.

● Only one administrator user may be logged into the system at any one time.

● When you log in from the master computer, it automatically authenticates you as the

administrator user, so if you would like to log in at administrator level at a slave computer, log out from the master computer first.

(removed)

H About the audio playback button (tip) . . . . . . . . . . . . . . . . . . . . . . . . Page 39

The audio playback button on the control panel switches the audio output ON and OFF.

English – 3 –

You can have audio output not only with playback images but also with live images.

The output channels can also be switched

for models in the DSR-5000 series.

I About the control panel button operations (tip) . . . . . . . . . . . . . . . . Page 30

Operation using buttons is limited by this software to those relevant to the image mode and settings in effect.

Availability of buttons that depend on the image mode and settings is as follows.

☞ In live mode, with audio output OFF:

Channel select, Window layout select, Playback/Reverse playback, Search, Start/Stop recording, Timer, and Audio playback

☞ In live mode, with audio output ON:

Channel select, Playback, Start/Stop recording, Timer, and Audio playback

☞ In play mode, with audio output OFF:

Channel select, Window layout select, Skip to previous/next event, Increase/Decrease playback speed, Stop, Still, Reverse playback, Start/Stop recording, Timer, and Audio playback

☞ In play mode, with audio output ON:

Stop, Start/Stop recording, Timer, and Audio playback

Audio playback button is available only in a single screen.

J Image quality for live images (added) . . . . . . . . . . . . . . . . . . . . . . . . Page 35

For models in the DSR-5700 series, the image quality for live images received through network operations can be set using [NETWORK CONTROL SET].

If the recording rate for normal recording has been set to “100/120 (FPS)”, the DVR will show live images at the normal recording image quality while image recording is in progress.

K Limit in the number of images

that can be downloaded (changed) . . . . . . . . . . . . . . . . . . . . . . . . . . Page 59

The number of images that can be downloaded for each of the models has been changed as follows.

• 1 to 1,000 images: DSR-3506, DSR-3506P, DSR-3709, DSR-3709P, DSR-3716, DSR-3716P

• 1 to 40,000 images: All other models

– 4 – English

L Dialog box displayed during

download and copy (changed) . . . . . . . . . . . . . . . . . . . . . . . . Pages 59 to 61

The dialog box displayed during download and copy has been changed as follows. Addition of the [CANCEL] button now allows stopping of the download or the copy.

Dialog box displayed during download

Dialog box displayed during copy

<After>

M Limit in the number of images that can be copied (changed) . . . . . Page 61

The number of images that can be copied is now set uniformly to “1 to 10,000 images” for all models.

N About initialization after DVR settings update (changed) . . . . . . . . Page 64

Initialization is no longer executed after DVR settings update in the following models.

• DSR-5016A, DSR-5016PA, DSR-5009PA, DSR-5700 Series

English – 5 –

O Displayed DVR models (changed) . . . . . . . . . . . . . . . . . . . . . . . . . . . Page 81

DVR models are shown as a pull-down menu list for the [MODEL] input field in the [DVR MANAGER] menu. In the list, the following models are shown as one unified model as they have many functions in common.

They are shown in the same way in the model name list of the other [SYSTEM MANAGEMENT] menus

DSR-5009P, DSR-5009PA DSR-5009P*

DSR-5016P, DSR-5016PA DSR-5016P*

DSR-5016, DSR-5016A DSR-5016*

The "*" under Display indicates the model is listed with a generic model name. The "*" is used only for simplicity and is not part of the actual model name.

P [BACK PAGE] button display (changed) . . . . . . . . . . . . . . . . . . Pages 89, 95

The [BACK PAGE] button displayed in the [SYSTEM LOG MANAGER] and [ALARM LIST DISPLAY] windows has been changed.

<After>

Q Downloaded image playback speed display (changed) . . . Pages 113 to 114

When performing normal playback or synchronized/time offset playback in the [DOWNLOAD DATA LIST] menu, the playback speed display has been changed as follows.

0: Standard - 30: Slow

(Initial setting: 0)

0: Slow - 30: Standard

(Initial setting: 30)

– 6 – English

R About the automatic mode settings

for download (added). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Pages 117 to 118

The applicable models for automatic downloading have been increased to all models in the DSR-5000 series and the DSR-5700 series.

In addition, check the following points when using automatic downloading.

• When [START DATE] is set to a past date and time, the operation will be as follows depending on whether [CYCLE] is set or not.

☞ When [CYCLE] is set:

If the scheduled time is ahead, the download will be carried out at the scheduled time of the day. If the scheduled time has already passed or the software has been restarted, the download will

be carried out at the scheduled time on the next day.

☞ When [CYCLE] is not set:

The download starts immediately (within 1 minute).

• To run download in the automatic mode, you must connect to the target DVR as administrator user (LEVEL 4). Connection attempt will be carried out up to 5 times at 3-minute intervals. If the attempts fail, the operation will be as follows depending on whether [CYCLE] is set or not.

☞ When [CYCLE] is set:

The attempt to download is postponed to the next scheduled date and time.

☞ When [CYCLE] is not set:

An error occurs and no download will be carried out.

• Automatic download is carried out based on the alarm list information. If there is no alarm in the target DVR, channel, or period (or no new alarm has been collected since the last download), no download will be carried out.

• Download stops if you restart this software after having set the automatic download. Set [DOWNLOAD SCHEDULE SET] again to run the automatic download as scheduled.

• The number of alarm events that can be downloaded at one time is a maximum of 1000.

English – 7 –

S About disabling the firewall function (added)

To use this software program, you must disable the firewall function to establish a successful communication with the DVR. (See “Disable the firewall function” on page 11 of the Instruction Manual.)

In addition, where the master computer is connected to the slave computer, perform the following steps to configure the Windows Firewall in order to prevent a duplicate login error.

1 Select [Security Center] from Control Panel.

The [Windows Security Center] window opens.

2 Select [Windows Firewall].

The [Windows Firewall] window opens.

– 8 – English

3 Click the [Exceptions] tab and select the [File and Printer Sharing], and then click

the [Edit] button.

The [Edit a Service] window opens.

4 Check the [UDP 137] checkbox and click [OK].

The settings are saved.

English – 9 –

T About the failsafe function (added)

If you use the VA-SW5000 “Version 2.1.1” or later, note that the failsafe function has been added.

You can utilize the following functions for monitoring unexpected malfunctions of your PC such as freezing (the system does not respond to any operation), abnormal end, and “Out Of Memory” error (accumulated use of the memory).

• Periodical check function

The operational status of the VA-SW5000 is periodically checked and the system can be rebooted automatically if any freeze or abnormal end status is detected.

• Timer reboot function

The VA-SW5000 is rebooted at a constant frequency for refreshing PC memory to ensure a stable operation environment.

Only the VA-SW5000 is rebooted, not PC.

■ Using the failsafe function

Once the VA-SW5000 is installed, the “SANYO VA-SW5000 Control” failsafe software is also installed automatically.

The software reboots and ends in conjunction with the VA-SW5000’s operational status; you do not have to perform any explicit operation to this end.

All you have to do is set up the operating conditions.

■ Procedures for setting operating conditions

From the Start Menu, select [Programs] → [SANYO] → [VA-SW5000] → [VA-SW5000 Control Set] to open the setup window for configuring operating conditions.

1 2

3 4 5

– 10 – English

1 Specify ON/OFF in [Checker] for enabling/disabling the periodical check function.

This function periodically checks the operational status of the VA-SW5000, and reboots it automatically if any abnormal status is detected. If you select “ON”, be sure to specify [Check cycle] also.

2 Specify the check frequency (5 to 60 minutes) in [Check cycle].

3 Specify ON/OFF in [Timer reboot] for enabling/disabling the timer reboot function.

This function reboots the VA-SW5000 at a constant frequency. If you select “ON”, be sure to specify [Timer countdown] and [Reboot time zone].

4 Specify reboot frequency (1 minute to 168 hours) in [Timer countdown].

The default frequency (24 hours, i.e. the VA-SW5000 reboots once a day) is recommended, if you have no specific reason for setting otherwise.

5 Specify a reboot time zone in [Reboot time zone].

You are recommended to specify off-time zone such as the small hours so that the monitoring operation may not be interrupted by a reboot. Once the reboot time zone is set, the VA-SW5000 does not reboot outside the time zone, even if a reboot frequency is met.

For a slave computer, make sure that its reboot time zone does not overlap with that of the master computer in order to prevent any interruption of the connection.

The reboot time zoon can be overlapped between any slave computers.

6 For a slave computer, specify a connection mode in [Reboot setting for Slave] for

reboot (only for a slave computer; you do not have to specify for the master computer).

This option specifies a mode to be used when a connection cannot be established with the master computer during reboot operation. In this case, normally the connection operation is suspended displaying the connection confirmation dialog box; however, you can set the automatic connection mode. The automatic connection mode (Auto) is recommended, if you have no specific reason for setting otherwise.

● Manual:

The connection operation is suspended with displaying the connection confirmation dialog box. You must manually retry to establish a connection.

● Auto:

Retries automatically to establish a connection without displaying the connection confirmation dialog box.

English – 11 –

7 Click [Save].

Result of saving operation is displayed in the dialog box.

● Save complete!

Settings have been saved successfully.

● Please enter a valid number!

Any of the numeric values entered was out of the setting range. Replace the number with a valid one.

● Save error!

System files of the VA-SW5000 may be corrupted. Reinstallation of the files is required to save the settings.

To restore the default setting, click and then click .

8 Click to close the dialog box and then click .

The setup window for configuring operating conditions closes.

■ Reboot notification

Prior to reboot, the following dialog box is displayed for notification purpose.

You can choose any from the following three options:

•Click .

This will terminate the VA-SW5000 forcibly and reboot it.

•Click .

This will merely terminate the VA-SW5000 and not reboot it.

• Leave the control button unclicked.

When 10 seconds have passed, the VA-SW5000 will be terminated forcibly and then rebooted.

The reboot notification is displayed only while the reboot process of the VA-SW5000 is taking place. It is not displayed in cases where the VA-SW5000 is abnormally ended.

– 12 – English

■ Additional explanation

• Since the periodical check takes place at a specified frequency, there is a time lag between the occurrence of an abnormality and a reboot.

• When rebooted, an automatic login will be carried out by using the same user ID and password that were used before the reboot takes place, and the monitor screen will be displayed. (Exceptionally, if the screen was shown in full screen mode or a login window was displayed before reboot takes place, the same screen/window will be displayed.)

• When a slave computer is rebooted, a waiting time has been set for about 15 seconds.

• When the master computer was forcibly terminated, update of images sent from the master computer is suspended for a while and resumes update after the master computer is rebooted.

• Download fails if a forcible termination took place while an automatic download is being performed; the download will be carried out from the previous point next time the system runs.

English – 13 –

Troubleshooting

☞ Differences in operations and windows according to model

The operations and windows differ according to the model of DVR.

The VA-SW5000 software lets you use the functions of DVR main units at a

computer, so that some functions, displays and operations may not appear depending on the model of DVR being accessed. Refer to the operating instructions for the DVR for details on the functions of each model.

☞ DVR connections (DVR tag creation)

Even though DVR registration and connection checking operations have

been carried out, the DVR name is not displayed in the DVR list in the dialog box when the DVR CONNECTION menu is selected in the monitoring window.

Is the user carrying out the operations registered in the user group?

The user’s operation level is limited by the setting details for their user group. If the DVRs that can be connected to are specified in the settings for the user group, the DVRs that the users within the group can connect to automatically will also be limited.

☞ DVR connection checking

After a DVR was registered, connection checking was carried out but a

correct connection could not be established.

A common cause of this is because the IP address or port number is

incorrect, so check this with the network administrator. Furthermore, if a menu window is open at the DVR or if a program such as Internet Explorer is being used to make DVR menu settings over the network, the interlock function of the DVR will operate and so connection checking will not be possible.

– 14 – English

☞ DVR registration deletion

I tried to delete a DVR registration, but an error message was displayed

and the registration could not be deleted.

If any other users are currently connected to that DVR (if the DVR tag is being

displayed), an error message will be displayed, and you cannot delete the registration for that DVR. In such cases, disconnect all of the users from that DVR, and then repeat the registration deletion operation. (The same error will occur if the user who is connected to the DVR tries to delete the registration, not just if other users are connected.)

☞ DVR operation limits

A user has the required operating permission level, but an error is

displayed when they attempt to carry out playback or setting operations and the operation cannot be carried out.

The number of users that can simultaneously operate a DVR is limited for

each function of the DVR. Because of this, if the total number of users who are using a DVR (either at the DVR itself or using Internet Explorer or this software) exceeds the allowable number, any additional users who try to access the DVR will not be able to operate the DVR. If this happens, wait a while until the limit disappears, and then carry out the operation.

☞ Firmware updates

After the firmware was updated, “ERROR51” is displayed in the monitor

window.

When the firmware is updated via the network, an error will be displayed, but

this is absolutely no problem with the update operation.

English – 15 –

☞ Network settings

When the IP address of the DVR was changed, the DVR could no longer

be operated using the software. Furthermore, other DVRs that could be operated up until this time can no longer be operated either.

Is the IP address that has been changed already in use by another DVR?

If you use the same IP address more than once on a single LAN, both DVRs will stop operating normally, and so check with the network administrator first before changing any IP addresses. (If the changed IP address is for a DVR that is on a separate LAN environment that is being connected to via a router, the DVR can be operated using the software even if the IP address is duplicated.)

When I tried to change a DVR's network settings, an error occurred.

If any other users are currently connected to that DVR (if the DVR tag is being

displayed), an error message will be displayed, and you cannot change the settings for that DVR. In such cases, disconnect all of the users from that DVR, and then repeat the setting operation. (The same error will occur if the user who is connected to the DVR tries to change the settings, not just if other users are connected.)

☞ Alarm collection and automatic download function

DVR playback and searching operations and DVR setting operations

cannot be carried out.

Connection limitations are applied while alarm collection and automatic

downloading are in progress, and so it will not be possible to carry out playback, searching and setting operations for that DVR. When making the [COLLECTION CYCLE] and [DOWNLOAD SCHEDULE] settings for alarms, give consideration to setting a time period which will not cause an obstacle to other DVR operations and system operation.

Automatic downloading has been set, but normal recording images

cannot be downloaded.

Automatic downloading is restricted to alarm recording images only, because

of the communication loads and DVR performance required. To download of any other types of image, switch from playback to pause, and then use manual downloading where you specify the number of images to download.

The alarm collection and automatic downloading function cannot be

used.

The alarm collection and automatic downloading functions are only available

for models in the DSR-5000 series and DSR-5700 series. Check the model of the DVR that you are using.

– 16 – English

☞ Audio playback of downloaded data

When using synchronized audio playback for downloaded data, the

audio plays back, but the images stop and are not updated.

Is [RECORDING PATTERN] set to “ONLY” in [ALARM REC MODE SET] in

the DVR INFO SETUP menu? If it has been set to “ONLY”, only the images are recorded for the channels where an alarm is detected, and recording of images for other channels is stopped. Because of this, when these other channels are played back, the sections for which there is no image data recorded will only output the audio data that was recorded by the DVR, and the image displayed will be the last image that was recorded when recording stopped.

☞ System environment when using multiple computers

Communication between master and slave computers is not possible, or

communication speed is slow.

Check that the LAN card driver is the most up-to-date driver available.

The software is used for centralized management of information on the master computer, so that it creates a high volume of data communication across the network. If you are using an older driver, problems with communication may occur.

☞ Master computer and slave computer connections

Live images can be viewed at slave computers, but an error message

will be displayed if you try to carry out other operations.

Do not change the IP address of a slave computer that is being used to

communicate with the master computer. If the IP address must be changed, first change the IP address and then carry out the following operations.

1 In the [PC MANAGER] window of the SYSTEM MANAGEMENT menu,

select the slave computer and then click [CHANGE].

2 In the [PC INFO SETUP] dialog box, change the [IP ADDRESS] setting

to the new IP address.

If you do not carry out the above operations, the slave computer will not be able to receive management information and so operations other than monitoring will not be possible.

English – 17 –

“Login failed. User ID is already logged in.”.

Verify that the user ID entered for login purpose has not been already used for

the same purpose in other slave computers. If the firewall function is not disabled on the slave computer, the aforementioned message is displayed even when the user ID is not used redundantly. You can confirm the configuration of Windows Firewall by temporarily terminating this software on the slave computer by means of Task Manager. (See “About disabling the firewall function (added)” on page 8 of this manual.) Once the configuration has been changed, reboot the master computer first and then the slave computer.

☞ Changing users for the computer operating system

I minimized the software window and then changed the user who is

logged into the operating system while the software is still running, and then after a while I logged back in as the previous user, and the software would not operate.

The VA-SW5000 has a high processing load. Because of this, if you change

the user who is logged into the operating system while the software is still running, the load on the operating system will increase and an abnormal termination may occur. If using the master computer, do not change the user who is logged into the operating system while the software is still running. (If you change the user at the master computer, it will no longer be possible to operate the software at the slave computers.) If the user is changed at a slave computer, log out of the software and then log back in again.

– 18 – English

☞ Other

When playing back images after an alarm search, the playback starting

point for the images is too late.

When playing back images after a search, the images are first played back at

the DVR and then the playback image data is received by the computer and displayed on the computer's screen. Because of this, the playback start point may be slightly later than the preview image. If this is a problem, use reverse playback operations to adjust the playback point.

Image display is delayed, or response to operations is delayed.

When displaying images in a multi-screen display such as a 16-screen split

screen, the image display speed and the display operations may be affected by the performance of the computer. Check whether the specifications of the computer being used are suitable for the operating environment. If the image display or the response time is slow even though the computer specifications matches the operating environment, select “Advanced” → “Performance” from the “System” window in Control Panel, and then try changing the setting to “Adjust for best performance”.

An error is being displayed as a result of a power outage or a problem

with the network, and the software (or computer) no longer works.

The software can make responses to a variety of problems, but if an

unforeseen problem occurs and the computer’s operating system or the software stops operating, you should restart the software or the computer. While the software is running, the setting information is recorded by the master computer in close to real time, so that the software can be turned back on and restored to almost the same condition it was at before the problem occurred.

While live images are being displayed or played back, operation keys

stop functioning when audio is output at the same time.

If audio is output at the same time while live images are being displayed or

played back, all button functions at the DVR except for the stop button will be disabled. At this time, first click the stop button or stop audio output and then carry out other operations.

DVR settings can’t be changed.

Has the connection been forcibly disconnected at the DVR?

If the network is disconnected, it will not be possible to change the DVR settings.

English – 19 –

When the DVR is registered and a connection check is carried out, an

error occurs.

Has “NETWORK SPEED” in the “NETWORK SET” menu been set to

“64 kbps” or “128 kbps” at the DVR unit? If “NETWORK SPEED” is set to a slow speed such as these, it will not be possible to retrieve DVR information and so the DVR cannot be registered. When using this system, set “NETWORK SPEED” to “NO LIMIT”.

Recording is not carried out when I click the manual recording or timer

recording operation buttons. (Applicable models: DSR-3500 series and DSR-3700 series)

Check whether the recording areas required for these operations have been

set in [RECORDING AREA SET]. If the normal recording area has been set to “0%”, recording will not be possible. In the same way, if the alarm recording area has been set to “0%”, alarm recording will not be carried out even if it has been set.

The message “Download interrupted” appeared while I was

downloading images with audio.

If “Download audio also” is set, an error message such as this will appear

when there are no audio recordings in the download data. However, downloading of images will proceed as normal.

– 20 – English

1AC6P1P3159-L9EAF/WA (0707KP)

SANYO Electric Co., Ltd.

Sanyo VA-SW5000 Instruction Manual

Specifications and Main Features

Frequently Asked Questions

User Manual