What you need to know about the safety instructions 4
Important safety symbols 4
Important safety precautions 5
CALIFORNIA PROPOSITION 65 WARNING 6
Critical installation warnings 6
Installation cautions 8
Critical usage warnings 8
Usage cautions 10
Critical cleaning warnings 13
Installation 14
Unpacking your washer 14
What’s included 15
Installation requirements 17
Step-by-step installation 21
Self Clean 40
Smart Care 41
Emergency drain 42
Cleaning 43
Recovery from freezing 46
Care for an extended period of non-use 47
Cleaning the exterior 47
Cleaning the interior 47
Troubleshooting 48
Checkpoints 48
Information codes 52
Specications 54
Fabric care chart 54
Protecting the environment 55
Declaration of conformity 55
Specication sheet 56
Congratulations on your new Samsung washer. This manual contains important
information on the installation, use and care of your appliance. Please take some time to
read this manual to take full advantage of your washer’s many benets and features.
What you need to know about the safety instructions
Safety information
Please read this manual thoroughly to ensure that you know how to safely and efciently
operate the extensive features and functions of your new appliance. Please store the
manual in a safe location close to the appliance for future reference. Use this appliance
only for its intended purpose as described in this instruction manual.
Warnings and Important Safety Instructions in this manual do not cover all possible
conditions and situations that may occur. It is your responsibility to use common sense,
caution and care when installing, maintaining and operating your washer.
Because the following operating instructions cover various models, the characteristics of
your washer may differ slightly from those described in this manual and not all warning
signs may be applicable. If you have any questions or concerns, contact your nearest
service center or nd help and information online at www.samsung.com.
Important safety symbols
What the icons and signs in this user manual mean:
WARNING
Hazards or unsafe practices that may result in severe personal injury, death and/or
property damage.
CAUTION
Hazards or unsafe practices that may result in personal injury and/or property damage.
NOTE
Indicates that a risk of personal injury or material damage exists.
These warning signs are here to prevent injury to yourself and others. Please follow them explicitly. After reading this manual, store it in a safe place for future reference.
Read all instructions before using the appliance.
As with any equipment that uses electricity and moving parts, potential hazards exist.
To safely operate this appliance, familiarize yourself with its operation and exercise care
when using it.
To reduce the risk of re, electric shock, or injury to persons
when using your appliance, follow basic precautions, including the
following:
1. Read all instructions before using the appliance.
2. Do not wash or dry articles that have been previously cleaned in, washed in, soaked
in, or spotted with gasoline, dry-cleaning solvents, other ammable or explosive
substances as they give off vapors that could ignite or explode.
3. Do not allow children to play on or in the appliance. Close supervision of children is
necessary when the appliance is used near children.
4. Before the appliance is removed from service or discarded, remove the door to the
washing or drying compartment.
5. Do not reach into the appliance if the drum is moving.
6. Do not install or store this appliance where it will be exposed to the weather.
7. Do not tamper with controls.
8. Do not repair or replace any part of the appliance or attempt any servicing unless
specically recommended in the user-maintenance instructions or in published user
repair instructions that you understand and have the skills to carry out.
9. Do not add gasoline, dry-cleaning solvents, or other ammable or explosive substances
to the wash water. These substances give off vapors that could ignite or explode.
10. Under certain conditions, hydrogen gas may be produced in a hot water system
that has not been used for 2 weeks or more. HYDROGEN GAS IS EXPLOSIVE. If the
hot water system has not been used for such a period, before using a washer or
combination washer-dryer, turn on all hot water faucets and let the water ow from
each for several minutes. This will release any accumulated hydrogen gas. As the gas is
ammable, do not smoke or use an open ame during this time.
Cancer and Reproductive Harm - www.P65Warnings.ca.gov.
Safety information
Critical installation warnings
WARNING
The installation of this appliance must be performed by a qualied technician or service
company.
• Failure to do so may result in electric shock, re, an explosion, problems with the
product, or injury.
The appliance is heavy, therefore take care when lifting it.
Plug the power cord into a wall socket that meets local electrical specications. Use the
socket for this appliance only, and do not use an extension cord.
• Sharing a wall socket with other appliances, using a power strip, or extending the
power cord may result in electric shock or re.
• Ensure that the voltage, frequency, and current supplied to the washer matches those
listed in the product specications. Failure to do so may result in electric shock or re.
Plug the power plug into the wall socket rmly.
Remove all foreign substances such as dust or water from the power plug terminals and
contact points using a dry cloth on a regular basis.
• Unplug the power plug and clean it with a dry cloth.
• Failure to do so may result in electric shock or re.
Plug the power plug into the wall socket so that the cord is running towards the oor.
• If you plug the power plug into the socket in the opposite direction, the electric wires
within the cable may be damaged and this may result in electric shock or re.
Keep all packaging materials out of the reach of children as these may be dangerous.
• If a child places a plastic bag over his or her head, he or she can suffocate.
If the appliance, power plug, or power cord is damaged, contact your nearest service
center.
Do not ground the appliance to a gas pipe, plastic water pipe, or telephone line.
• This may result in electric shock, re, an explosion, or problems with the product.
• Never plug the power cord into a socket that is not grounded correctly. Make sure that
the socket is in accord with local and national regulations.
Do not install this appliance near a heater or any ammable material.
Do not install this appliance in a humid, oily or dusty location, or in a location exposed to
direct sunlight or water (rain drops).
Do not install this appliance in a location exposed to low temperatures.
• Frost may cause the tubes to burst.
Do not install this appliance in a location where gas may leak.
• This may result in electric shock or re.
Do not use an electric transformer to power the washer.
• This may result in electric shock or re.
Do not use a damaged power plug, damaged power cord, or loose wall socket.
• This may result in electric shock or re.
Do not pull or bend the power cord excessively.
Do not twist or tie the power cord.
Do not hook the power cord over a metal object, place a heavy object on the power cord,
insert the power cord between objects, or push the power cord into the space behind the
appliance.
• This may result in electric shock or re.
Do not pull the power cord when unplugging the power plug.
• Unplug the power plug by pulling the plug.
• Failure to do so may result in electric shock or re.
This appliance should be positioned so that the power plug, the water supply taps, and the
drain pipes are accessible.
This appliance should be positioned in such a way that the power plug is easily accessible.
• Failure to do so may result in electric shock or re due to electric leakage.
Safety information
Install your appliance on a solid, level oor that can support its weight.
• Failure to do so may result in abnormal vibrations, movement, noise, or problems with
the product.
Critical usage warnings
WARNING
If the appliance is ooded, turn off the water & power supplies immediately and contact
your nearest service center.
• Do not touch the power plug with wet hands.
• Failure to do so may result in electric shock.
If the appliance generates a strange noise, a burning smell, or smoke, unplug the power
plug immediately and contact your nearest service center.
• Failure to do so may result in electric shock or re.
In the event of a gas leak (such as propane gas, LP gas, etc.), ventilate immediately
without touching the power plug. Do not touch the appliance or power cord.
• Do not use a ventilating fan.
• A spark may result in an explosion or re.
Do not let children play in or on the washer. In addition, when disposing of the appliance,
remove the washer door lever.
• Children can suffocate to death if trapped inside the product.
Make sure to remove the packaging (sponge, styrofoam) attached to the bottom of the
washer before using it.
Do not wash items contaminated with gasoline, kerosene, benzene, paint thinner, alcohol,
or other inammable or explosive substances in the washer.
• This may result in electric shock, re, or an explosion.
Do not open the washer door by force while it is operating (high-temperature washing/
drying/spinning).
Do not let children (or pets) play in or on your washer. The washer door does not open
easily from the inside and children may be seriously injured if trapped inside.
Safety information
Usage cautions
CAUTION
If the washer is contaminated by a foreign substance such as detergent, dirt, food waste,
etc., unplug the power plug and clean the washer using a damp, soft cloth.
• Failure to do so may result in discoloration, deformation, damage, or rust.
The front glass may be broken by a strong impact. Take care when using the washer.
• If the glass is broken, it may result in injury.
After a water supply failure or when reconnecting the water supply hose, open the faucet
slowly.
Open the faucet slowly after a long period of non-use.
• The air pressure in the water supply hose or the water pipe may damage a product
part or result in a water leak.
If a draining error occurs during an operation, check if there is a draining problem.
• If the washer is used when it is ooded because of a draining problem, it may result in
electric shock or re.
Insert the laundry into the washer completely so that the laundry does not get caught in
the door.
• If laundry gets caught in the door, it may result in damage to the laundry or the
washer, or result in a water leak.
Turn the water supply off when the washer is not being used.
• Ensure that the water supply hose connectors are properly tightened.
Ensure that the rubber seal and front door glass are not contaminated by a foreign
substance (e.g. waste, thread, hair, etc.).
• If a foreign substance is caught in the door or the door is not completely closed, it may
cause a water leak.
Open the faucet and check if the water supply hose connectors are rmly tightened and
that there are no water leaks before using the product.
• If the connectors on the water supply hoses are loose, it may result in a water leak.
The product you have purchased is designed for domestic use only.
Using the product for business purposes qualies as a product misuse. If the product is
used for business purposes, it will not be covered by the standard warranty provided by
Samsung and no responsibility can be attributed to Samsung for malfunctions or damages
resulting from such misuse.
Do not stand on the appliance or place objects (such as laundry, lighted candles, lighted
cigarettes, dishes, chemicals, metal objects, etc.) on the appliance.
• This may result in electric shock, re, problems with the product, or injury.
Do not spray volatile material such as insecticide onto the surface of the appliance.
• As well as being harmful to humans, this may result in electric shock, re, or problems
with the product.
Do not place objects that generate electromagnetic elds near the washer.
• This may result in injury due to a malfunction.
Water drained during a high-temperature wash or drying cycle is hot. Do not touch the
water.
• This may result in burns or injury.
Do not wash, spin, or dry water-proof seats, mats, or clothing (*) unless your appliance has
a special cycle for washing these items.
(*): Woolen bedding, rain covers, shing vests, ski pants, sleeping bags, diaper covers,
sweat suits, and bicycle, motor cycle and car covers, etc.
• Do not wash thick or hard mats even if the washer mark is on the care label. This may
result in injury or damage to the washer, walls, oor, or clothing due to abnormal
vibrations.
• Do not wash throw rugs or doormats with rubber backing. The rubber backing may
come off and stick to inside the drum, and this may result in malfunction such as a
drainage error.
Do not operate the washer when the detergent drawer is removed.
• This may result in electric shock or injury due to a water leak.
Do not touch the insides of the drum during or just after drying as it is hot.
The door glass becomes hot during washing and drying. Therefore, do not touch the door
glass.
Also, do not allow children to play around the washing machine or touch the door glass.
• This may result in burns.
Safety information
Do not insert your hand into the detergent drawer.
• This may result in injury as your hand may be caught by the detergent input device.
• Do not use the liquid detergent container (on applicable models only) for powdered
detergent. Remove the container and put powdered detergent directly into the Main
wash compartment.
Do not place any objects (such as shoes, food waste, animals) other than laundry into the
washer.
• This may result in damage to the washer, or injury and death in the case of pets, due to
the abnormal vibrations.
Do not press the buttons using sharp objects such as pins, knifes, ngernails, etc.
• This may result in electric shock or injury.
Do not wash laundry contaminated by oils, creams, or lotions usually found in skincare
shops or massage clinics.
• This may cause the rubber seal to become deformed and result in a water leak.
Do not leave metal objects such as safety pins, hair pins or bleach in the drum for long
periods of time.
• Doing either may cause the drum to rust.
• If rust starts appearing on the surface of the drum, apply a (neutral) cleansing agent to
the surface and use a sponge to clean it. Never use a metal brush.
Do not use dry cleaning detergent directly and do not wash, rinse, or spin laundry
contaminated by dry cleaning detergent.
• This may result in spontaneous combustion or ignition due to the heat from the
oxidation of the oil.
Do not use water from water cooling/heating devices.
• This may result in problems with the washer.
Do not use natural hand-washing soap for the washer.
• If it hardens and accumulates inside the washer, it may result in problems with the
product, discoloration, rust, or bad odors.
Follow these instructions carefully to ensure proper installation of your washer and to
prevent accidents when doing laundry.
WARNING
Certain internal parts are intentionally not grounded and may present a risk of electric
shock only during servicing. Service personnel – Do not contact the following parts while
the appliance is energized: Control board, heat sink, motor, inlet valve and pump.
Unpacking your washer
Unpack your washer and inspect it for shipping damage. Make sure you have received all
the items shown on the next page. If your washer was damaged during shipping, or you
Installation
do not have all of the items, call 1-800-SAMSUNG (1-800-726-7864). To prevent personal
injury or strain, wear protective gloves whenever lifting or carrying the unit.
WARNING
Packing materials can be dangerous to children; Keep all packing material (plastic bags,
polystyrene, etc.) well out of children’s reach.
CAUTION
You must have at least 2 people unpack
the washer. To remove the cushion bottom
of the packing materials, do not tip the
washer over on its front side.
When you lay the washer down to remove
the carton base, protect the side of the
washer and lay it down carefully. Never
lay your washer on its back or front.
CAUTION
Do not grab or pull the drain hose to drag
and move the product.
Make sure all the parts are included in the product package. If you have a problem with
the washer or the parts, contact the Samsung customer care center at 1-800-SAMSUNG
(1-800-726-7864) or your retailer.
• AC 120 V / 60 Hz / 15 AMP fuse or circuit breaker is required.
• Use an individual branch circuit. Connect only the washer to the circuit.
To ensure proper grounding, the washer comes with a power cord featuring a three-prong
grounding plug for use in a properly installed and grounded outlet.
Check with a qualied electrician or service person if you are not sure about the
grounding.
Do not modify the provided plug. If it does not t the outlet, call a qualied electrician to
install a proper outlet.
WARNING
• Do NOT use an extension cord.
• Use only the power cord that comes with the washer.
• Do NOT connect the ground wire to plastic plumbing, gas lines, or hot water pipes.
• Improperly connected grounding conductors may cause electric shock.
• To prevent unnecessary risk of re, electrical shock, or personal injury, all wiring
and grounding must be done in accordance with local codes, or in the absence of
local codes, in accordance with the National Electrical Code, ANSI/NFPA No. 70-Latest
Revision (for the U.S.) or the Canadian Electrical Code CSA C22.1 – Latest Revisions
and local codes and ordinances. It is your responsibility to provide adequate electrical
service for your washer.
Water supply
Proper water pressure for this washer is between 20-116 psi (137-800 kPa). Water
pressure less than 20 psi (137 kPa) may cause the water valve not to close completely.
Or, it may take longer to ll the drum, causing the washer to turn off. Water taps must be
within 4 ft. (122 cm) from the rear of the washer so that the provided inlet hoses reach
the washer.
To reduce the risk of leaks:
• Make sure water taps are easily accessible.
• Turn off the taps when the washer is not in use.
• Check for any leaks at the water inlet hose ttings on a regular basis.
CAUTION
Before using the washer for the rst time, check all connections at the water valve and
taps for any leaks.
Samsung recommends a standpipe 18 in. (460 mm) high. The drain hose must be
connected through the hose clip to the standpipe, and the standpipe must fully cover the
drain hose.
Flooring
For best performance, the washer must be installed on a solid oor. Wood oors may
need to be reinforced to minimize vibration and/or unbalanced loads. Carpeting and soft
tile surfaces do not provide good resistance to vibrations and may cause the washer to
move slightly during the spin cycle.
Installation
CAUTION
Do NOT install the washer on a platform or a poorly supported structure.
Water temperature
Do not install the washer in areas where water may freeze as the washer always retains
some water in its water valves, pumps, and/or hoses. Frozen water can cause damage to
belts, the pump, and other components of the washer.
This clearance requirement is applicable for washers only.
NOTE
• For dryer’s clearance requirement, see the dryer’s user manual.
• If the washer and dryer have different clearance requirements, use the one with the
larger value.
Alcove or closet installations
Minimum clearance for stable operation:
Sides Top Rear Front
1 in. (25 mm) 1 in. (25 mm) 5 in. (127 mm) 1 in. (25 mm)
If both the washer and a dryer are installed in the same location, the front of the alcove
or closet must have two unobstructed air openings for a combined minimum total area of
2
72 in.
(465 cm
Undercounter installation
A
2
).
A 39.6 in. (1006 mm) B 1 in. (25 mm) C 1 in. (25 mm)
Installation
B
C
Pedestal installation
9
A 5 in. (127 mm) B 6 in. (152 mm) C 52.0 in. (1320 mm)
• A solid, level surface without carpeting or ooring that may obstruct ventilation
• No direct sunlight
• Adequate room for ventilation and wiring
• Ambient temperature always higher than the freezing point (32 °F / 0 °C)
• Away from heat sources
STEP 2 Remove the shipping bolts
Unpack the product package and remove
all shipping bolts.
1. Loosen all shipping bolts on the rear of
the machine using the spanner.
NOTE
Use the enclosed end of the supplied
wrench to remove the shipping bolts.
2. Fill the holes with the supplied plastic
bolt caps.
Keep the shipping bolts for future use.
WARNING
• The shipping bolts secure the tub during product transportation and reduce the chance
of suspension damage. Remove the shipping bolts before using the product and only
reassemble them back in case you need to move the product.
• Packaging materials can be dangerous to children. Dispose all packaging material
(plastic bags, polystyrene, etc.) out of children’s reach.
2. Using a wrench, turn the leveling feet
clockwise or counterclockwise to adjust
the height until the washer is level.
3. Using a athead screwdriver, tighten
the locking nuts (A) .
NOTE
Use the open-end of the supplied wrench
to adjust the leveling feet.
CAUTION
• Make sure to use new water hoses and
that rubber gaskets (B) are inside the couplings (A) at both ends of the hoses.
Water hoses without the gaskets may
leak.
• Allow 5 in. (127 mm) of space between
the back of the washer and the wall to
prevent water hoses from being kinked.
Kinked hoses may cause water leaks.
• If there is a water leak, stop using the
washer and contact a local Samsung
service center. A water leak may cause
electric shock.
• Do not stretch the water hoses by force.
If a hose is too short, replace the hose
with a longer hose.
1. Attach the water hoses to the hot and
cold water taps, and then hand tighten
the water hose ttings until they are
tight. Then, use pliers to tighten the
ttings by an additional two-thirds of a
turn. To avoid damaging the ttings, do
not overtighten them.
2. Pull the water hoses to check if they
are rmly connected.
Installation
3. Put the other ends of the hoses into
a bucket, and then open the water
taps for 10 - 15 seconds to remove
impurities. When done, close the taps.
4. Attach the water hoses to the hot and
cold water inlets on the back of the
washer, and then hand tighten the
water hose ttings until they are tight.
Then, use pliers to tighten the ttings
by an additional two-thirds of a turn.
NOTE
If you do not want to use the hot water
supply hose, attach the water intake cap to
the hot water supply intake. When you do
a wash, press
• If using a standpipe, make sure the
standpipe and drain hose connection is
not airtight.
• If using a standpipe, make sure the
drain hose is inserted at least 6 in.
(152 mm) but no more than 8 in.
(203 mm) into the standpipe.
4. Secure the drain hose with cable ties.
Over the edge of a wash basin
The drain hose must be placed no lower
than 24 in. (60 cm) and no higher than
35 in. (90 cm) from the oor. To keep
the spout of the drain hose bent, use the
supplied plastic hose guide (A) . Secure the
guide to the wall using a hook to ensure
stable drainage.
Remove the small circle of lm (B) above
the door latch before use.
Installation
STEP 7 Power on
Plug the power cord into an AC 120 V / 60 Hz / 15 AMP approved electrical outlet
protected by a fuse or circuit breaker. Then, press
• Brassieres (water washable) must be placed in a laundry net. Metal parts of the
brassieres may break through and tear other laundry items.
• Small, light clothing such as socks, gloves, stockings, and handkerchiefs may become
caught around the door. Place them inside a ne laundry net.
• Do not wash the laundry net by itself without other laundry. This may cause abnormal
vibrations that could move the washer and result in injury.
STEP 4 Determine the load capacity
Do not overload the washer. Overloading may cause the washer to wash improperly.
NOTE
When washing bedding or bedding covers, the wash time may be lengthened or the spin
efciency may be reduced.
For bedding or bedding covers, the recommended maximum spin level is Level 2 or Level
3, and the load capacity is 3.0 kg or less.
CAUTION
If the laundry is unbalanced and the “ UB ” information code is displayed, redistribute the
load. Unbalanced laundry may reduce spinning performance.
STEP 5 Add the correct detergent type
The type of detergent you use - general purpose, specically for woolens, etc. - depends
on the type of fabric (cotton, synthetic, delicate items, wool), color, wash temperature, and
degree of soiling. Regardless of the specic type of detergent you use, always use “low
suds” HE laundry detergent which is designed for automatic washers.
NOTE
• Follow the detergent manufacturer’s recommendations based on the weight of the
laundry, the degree of soiling, and the hardness of the water in your local area. If you
are not sure about the water hardness, contact your local water authority.
• Do not use detergent that tends to harden or solidify. This detergent may remain after
the rinse cycle, blocking the drain outlet.
CAUTION
When washing wool using the WOOL cycle, use only a neutral liquid detergent. Powdered
detergent used with the WOOL cycle can remain on the laundry and discolor it.
Your washer is designed to use high
efciency (HE) detergents.
• For the best cleaning results, use a high
efciency detergent such as Tide HE,
Wisk HE, Cheer HE or Gain HE*. High
efciency detergents contain suds
suppressors that reduce or eliminate
suds. When fewer suds are produced,
the load tumbles more efciently and
cleaning is maximized. (* Brand names
are trademarks of their respective
manufacturers.)
WARNING
For best results, use HE detergents only.
Do not use non-HE detergent, organic
detergent, natural detergent or HE
detergents with natural ingredients (such
as vinegar, baking soda).
Detergent drawer guidelines
The washer provides a three-compartment dispenser: the front-left compartment for the
main wash, the front-right for fabric softeners, and the rear-right for the liquid chlorine
bleach.
A. Main-wash compartment : Add main-
wash detergent, water softener,
soaking detergent, color–safe, and/or
stain removers.
• Do not open the detergent drawer while the washer is operating.
• Do not put a tablet or capsule type detergents into the detergent drawer. Put them
directly into the drum.
• Do not use a ball type detergent.
• To prevent the compartment from clogging, concentrated or highly-enriched agents
(fabric softener or detergent) must be diluted with water before being added.
To add washing agents to the detergent drawer
1. Slide open the detergent drawer.
2. Add liquid laundry detergent to the
liquid detergent container in the main
wash compartment.
CAUTION
• Make sure the liquid detergent
container is inserted in the main wash
compartment.
• Do not exceed the marked max line (A) .
NOTE
• Do not add powdered laundry
detergent or other powdered laundry
agents to the liquid laundry container.
• To use powdered detergent, see page
30.
3. Add fabric softener to the softener
compartment . Do not exceed the max
line (B) .
CAUTION
• Powdered fabric softener is not
recommended. Use liquid fabric
softener only.
• Concentrated fabric softener must be
diluted with water before being added.
• Do not add main-wash detergent to the
softener compartment .
First, remove the provided liquid
detergent container from the main-wash compartment . Then, add powdered
detergent to the main-wash compartment
according to the detergent manufacturer’s
instructions.
CAUTION
Do not add powdered detergent to the
liquid detergent container.
Before you start
To use the bleach compartment
To use oxygen boosters or color-safe bleach
Add only liquid chlorine bleach to the
bleach compartment . Do not exceed the
max line .
CAUTION
Do not add undiluted liquid chlorine bleach
directly to the load or to the drum. It is a
powerful chemical and can cause fabric
damage, such as weakening of the bers
or color loss if not used properly.
Oxygen boosters or color-safe bleach can
increase washing performance. Make sure
to add the oxygen booster or color-safe
bleach after putting the laundry into the
drum.
NOTE
To use both powdered detergent and
powdered oxygen booster or powdered
color-safe bleach, it is more effective to
put them together into the drum before
loading the laundry.