Samsung GALAXY NOTE 5, Galaxy S6, Verizon Galaxy S6 User Manual

User Guide

SMARTPHONE

User Manual

Please read this manual before operating

your device and keep it for future reference.

Legal Information

READ THIS INFORMATION BEFORE USING YOUR
MOBILE DEVICE.

Arbitration Agreement - This Product is subject
to a binding arbitration agreement between you
and SAMSUNG ELECTRONICS AMERICA, INC.
(“Samsung”). You can opt out of the agreement
within 30 calendar days of the first consumer
purchase by emailing [e-mail] or

calling 1-800-SAMSUNG(726-7864) and providing

the applicable information. For complete terms
and conditions that bind you and Samsung, refer to
the “Arbitration Agreement” section of the Terms &
Conditions, included with the Product.

Find Legal Information Online

The full Arbitration Agreement, Standard Limited
Warranty, End User License Agreement (EULA),
and Health & Safety Information for your device are
available online:

Arbitration Agreement, Standard Limited Warranty,
and Health & Safety Information:

Phone:

•

English: samsung.com/us/Legal/Phone-HSGuide

•

Spanish: samsung.com/us/Legal/Phone-HSGuide-SP

Tablet:

•

English: samsung.com/us/Legal/Tablet-HSGuide

•

Spanish: samsung.com/us/Legal/Tablet-HSGuide-SP

VZW_N920V_EN_UM_TN_QD1_052217_FINAL

Legal

ii Legal

End User License Agreement:

•

English: samsung.com/us/Legal/SamsungLegal-EULA4

•

Spanish: samsung.com/us/Legal/SamsungLegal­EULA4/#SPANISH

Find Legal Information on the Mobile Device

The full Arbitration Agreement, Standard Limited
Warranty, End User License Agreement (EULA) and
Health & Safety Information are also available on the
device, in the Samsung legal section of Settings. The
location depends on the device, and is usually in the
“About device” or “About phone” section, for example:

•

Settings > About phone or About device >
Legalinformation > Samsung legal

•

Or, use the Search feature to search for “Legal”.

Intellectual Property

All Intellectual Property, as defined below, owned
by or which is otherwise the property of Samsung
or its respective suppliers relating to the Product,
including but not limited to, accessories, parts, or
software relating thereto, is proprietary to Samsung
and protected under federal laws, state laws,
and international treaty provisions. Intellectual
Property includes, but is not limited to, inventions
(patentable or unpatentable), patents, trade secrets,
copyrights, software, computer programs, and related
documentation and other works of authorship.

You may not infringe or otherwise violate the rights
secured by the Intellectual Property. Moreover, you
agree that you will not (and will not attempt to)
modify, prepare derivative works of, reverse engineer,
decompile, disassemble, or otherwise attempt to create
source code from the software. No title to or ownership
in the Intellectual Property is transferred to you. All
applicable rights of the Intellectual Property shall
remain with Samsung and its suppliers.

iii Legal

Open Source Software

Some software components of this product, including
but not limited to ‘PowerTOP’ and ‘e2fsprogs’,
incorporate source code covered under GNU General
Public License (GPL), GNU Lesser General Public
License (LGPL), OpenSSL License, BSD License and
other open source licenses. To obtain the source code
covered under the open source licenses, please visit:

opensource.samsung.com

Disclaimer of Warranties; Exclusion
of Liability

The information below explains that a user accepts
this Product as sold, including the hardware and
software components as created and packaged for
sale. If the user changes these parameters through
a unique modification, Samsung will not be held
responsible for damages or issues that result from
these end-user changes.

Except as set forth in the Standard Limited Warranty
that accompanies the Product, the purchaser takes
the product “as is”, and Samsung makes no express

or implied warranty of any kind whatsoever with

respect to the product, including but not limited to
the:

•

merchantability of the product or its fitness for
any particular purpose or use;

•

design, condition or quality of the product;

•

performance of the product;

•

workmanship of the product or the components
contained therein; or

•

compliance of the product with the requirements
of any law, rule, specification or contract
pertaining thereto.

iv Legal

Nothing contained in the User Manual shall be
construed to create an express or implied warranty

of any kind whatsoever with respect to the Product.

In addition, Samsung shall not be liable for any
damages of any kind resulting from the purchase or
use of the product or arising from the breach of the
express warranty, including incidental, special or
consequential damages, or loss of anticipated profits
or benefits.

Modification of Software

Samsung is not liable for performance issues or
incompatibilities caused by your editing of registry
settings, or your modification of Operating System
(OS) software.

Using custom OS software may cause your device and

applications to work improperly. Your carrier may not
permit users to download certain software, such as
custom OS.

If your carrier prohibits this, and if you attempt

to download software onto the device without

authorization; you will be notified on the screen that

the device will no longer operate and you will then
be instructed to power down the device. You must
then contact your carrier to restore the device to the

carrier authorized settings.

Samsung Knox

Samsung Knox is Samsung’s security platform and is
a mark for a Samsung device tested for security with
enterprise use in mind. Additional licensing fee may be
required. For more information about Knox, please refer
to: samsung.com/us/knox

v Legal

Restricting Children’s Access to

YourMobile Device

Your device is not a toy. Do not allow children to
play with it because they could hurt themselves and
others, damage the device, or make calls that increase
your device bill. Keep the device and all its parts and
accessories out of the reach of small children.

Samsung Electronics America, Inc.

Address:
85 Challenger Road
Ridgefield Park,
New Jersey 07660

Phone: 1-800-SAMSUNG (726-7864)

Internet: samsung.com

©2017 Samsung Electronics America, Inc.

Samsung, Samsung Galaxy, MultiWindow, SPen,
SHealth, and SVoice are all trademarks of
SamsungElectronicsCo., Ltd.

Other marks are the property of their

respectiveowners.

Some multimedia (audio/video) files contain Digital
Rights Management (DRM) technology to verify you
have the right to use the files. Preloaded apps on your
device may not be compatible with DRM-protected
files.

Screen images are simulated. Appearance of device
may vary.

The actual available capacity of the internal memory is
less than the specified capacity because the operating
system and default applications occupy part of the
memory. The available capacity may change when you
upgrade the device.

Getting Started ...............................1

Front View .....................................2

Back View ......................................3

Assemble Your Device ..........................4

Set Up Your Device .............................7

Set Up Accounts on Your Device .................9

Know Your Device ...........................11

Home Screen ..................................12

Customize the Home Screen ....................13

Status Bar ....................................18

Navigation .................................. 20

SPen

........................................ 22

Air Command ................................ 25

Notification Panel .............................31

Multi Window ................................ 33

Enter Text .................................... 35

Emergency Mode ............................. 39

Calling .......................................41

Phone Screen ................................ 42

Make and Answer Calls. . . . . . . . . . . . . . . . . . . . . . . . 44

Speed Dial ....................................51

Emergency Calls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53

Table of Contents

vii Table of Contents

Set Up and Access Voicemail

.................. 55

Applications ................................57

Apps List ....................................58

Google Apps ................................. 62

Verizon Apps ................................. 65

Additional Apps ...............................67

Calculator .................................... 69

Calendar ......................................71

Camera and Video .............................74

Clock ....................................... 82

Contacts ..................................... 85

Email ........................................ 92

Emergency Alerts ............................ 96

Gallery ...................................... 97

Internet .....................................101

Message+

................................... 105

Messages ................................... 108

Music Player .................................112

My Files .....................................114

SHealth .....................................116

SNote .......................................118

SVoice ......................................121

Scrapbook ...................................122

Video Player ................................ 124

Voice Recorder ...............................127

Settings ....................................129

How to Use Settings .........................130

Airplane Mode ...............................132

Wi-Fi ....................................... 133

Bluetooth ....................................137

viii Table of Contents

Mobile Hotspot and Tethering

................140

Data Usage ................................. 144

Mobile Networks ............................ 145

Advanced Calling ............................ 146

More Settings ...............................148

Sounds and Vibration .........................152

Notifications ................................ 158

Display ..................................... 159

Wallpapers and Themes ...................... 164

SPen Settings ............................... 166

Advanced Features ..........................168

Storage ......................................171

Battery ......................................173

Performance Mode ...........................174

Applications Settings .........................175

NFC and Payment ............................179

Location .....................................181

Lock Screen and Security ..................... 183

Privacy and Emergency ......................190

Easy Mode .................................. 193

Accounts ................................... 194

GoogleSettings ............................. 196

Language and Input Settings ..................197

Backup and Reset ...........................202

Date and Time ...............................205

Accessibility ................................206

Help ........................................ 210

About Phone .................................211

System Updates ..............................212

Learn about your mobile device

hardware, assemblyprocedures,
and how to get started usingyour

new device.

Getting Started

2 Front ViewGetting Started

Front View

1. Earpiece: Listen to a call.

2. Front camera: Take

self-portraits and record videos
of yourself.

3. Power key: Press and hold

to turn the device on or off,
restart it, or for quick access to
Emergency mode. Press to lock
or wake up the screen.

4. Back: Return to the previous

screen or close a dialog box,
menu, or keyboard.

5. S Pen: Access a variety of

powerful functions on your
device with this versatile stylus.

6. Home key/Finger scanner:

Return to the Home screen.
Activate the Fingerprint
security feature.

7. Recent apps: Tap to display

recent apps, or touch and hold

for Multiwindow™.

8. Volume keys: Adjust the

volume of your device’s sounds
and audio playback.

9. Status light: Display a light

when the battery is low,
charging, or fully charged, when
a notification arrives, or when
recording voice.

10. Proximity sensors: Detect the

presence of objects near the
device.

4

3

2

1

9

7

8

10

6 5

3 Back ViewGetting Started

Back View

1. SIM card tray: Install the SIM

card. For more information,
see “Install the SIM Card” on
page4.

2. Flash: Illuminate subjects in

low-light environments when
taking a photo or recording
video.

3. Heart rate sensor: Measure

your heart rate using your
fingertip when using the
S Health™ app. For more
information, see “SHealth” on
page116.

4. Headset jack: Connect an

optional headset.

5. USB charger/Accessory port:

Connect the USBcharger

(included) and other optional
accessories (not included).

6. Speaker: Play music and other

sounds.

7. Microphone: Record audio and

detect voice commands.

8. Rear camera: Take pictures and

record videos.

3

8

2

4

7

5

1

6

6

4 Assemble Your DeviceGetting Started

Assemble Your Device

This section helps you to assemble your device.

Install the SIM Card

When you subscribe to a cellular network, you are
provided with a plug-in SIM card. During activation,
your SIM card is loaded with your subscription details.

Warning: Small components such as SIM cards can
pose a choking risk. Please be careful when handling
these cards to avoid damaging them.

1. Insert the removal tool into the hole on the
SIMcard tray, and then push until the tray
pops out.

Caution: Be careful when using the removal tool to
eject an internal card tray.

5 Assemble Your DeviceGetting Started

2. Place the SIM card on the tray.

•

Make sure that the card’s gold contacts face
down into the device and that the card is
positioned as shown.

3. Slide the SIM card tray back into theslot.

Charge the Battery

Your device is powered by a rechargeable, standard
Li-Ion battery. A USB charger (charging head and USB
cable) is included with the device for charging the
battery from any standard outlet.

The battery comes partially charged. You can use the
device while charging.

Note: For fastest charging times, use the Adaptive
Fast Charger that came with your device. This charger
provides faster charging only when connected to
devices that support Adaptive Fast Charging.

1. Insert the USB cable into the USB charger/
Accessory port.

Caution: Use only charging devices and batteries
approved by Samsung. Samsung accessories are
designed for your device to maximize battery life. Using
other accessories may void your warranty and may
cause damage.

2. Connect the USB cable to the charging head, and
then plug the charging head into a standard outlet.

3. Unplug the charging head from the outlet and
remove the USB cable from the device when
charging is complete.

6 Assemble Your DeviceGetting Started

Note: This device is also compatible with wireless
charging devices approved by Samsung, which are

soldseparately.

When to Charge the Battery

When the battery is low and only a few minutes of
operation remain, the device sounds a warning tone at
regular intervals.

In this condition, your device conserves its remaining
battery power by dimming the screen.

When the battery level becomes too low, the device
automatically turns off.

For a quick check of your battery level:

► View the battery charge indicator located in the top

right corner of your device’s display. Asolid color
(   ) indicates a full charge.

You can also choose to display a percentage value.
Viewing a percentage value can provide a better idea
of the remaining charge on the battery. For more
information, see “Battery” on page173.

7 Set Up Your DeviceGetting Started

Set Up Your Device

Turn Your Device On or Off

The instructions below explain how to turn your device
on or off.

Turn the Device On

To turn the device on:

► Press and hold the Power key until the device

turnson.

Turn the Device Off

To turn the device off:

1. Press and hold the Power key.

2. Tap Power off, and confirm if prompted.

Restart the Device

If your device stops responding to taps or finger

gestures and you are unable to turn it off, youcan

restart your device.

► Press and hold the Power key and the

Volumedown key at the same time for morethan

seven seconds.

Initial Set Up

The first time you turn your device on, a Welcome
screen is displayed. It guides you through the basics of
setting up your device.

Follow the prompts to choose a default language,
connect to a Wi-Fi® network, set up accounts, choose
location services, learn about your device’s features,
and more.

8 Set Up Your DeviceGetting Started

Note: Voice Assistant provides voice prompts and
descriptions of items on the screen to improve
accessibility. During setup, you can enable or disable
Voice Assistant by pressing the Home key quickly

threetimes.

Secure Your Device

Use your device’s screen lock features to secure your
device.

Lock the Device

By default, the device locks automatically when the
screen times out.

To lock the device:

► Press the Power key.

Unlock the Device

The default Screen lock on your device is Swipe.

Note: To choose a more secure screen lock, see
“Set a Screen Lock” on page183.

To unlock the device:

► Press the Power key or Home key, and then drag

your finger across the screen.

9 Set Up Accounts on Your DeviceGetting Started

Set Up Accounts on Your Device

Samsung Account

Create a Samsung account for access to Samsung
content and apps on your device. When you turn on
your device for the first time, set up your existing
Samsung account or create a new Samsung account.

– or –

To create a new Samsung account or set up your
Samsung account on your device at any time, use
Accounts settings.

1. From a Home screen, tap Apps > Settings.

2. Tap Accounts.

3. Tap Addaccount > Samsungaccount.

Google Account

Your new device uses your Google™ Account to fully
utilize its Android™ features, including Gmail™,

GoogleHangouts™, and the Google Play™ store.

When you turn on your device for the first time, set
up your existing Google Account or create a new

GoogleAccount.

– or –

To create a new Google Account or set up your Google
Account on your device at any time, use Accounts
settings.

1. From a Home screen, tap Apps > Settings.

2. Tap Accounts.

3. Tap Addaccount > Google.

10 Set Up Accounts on Your DeviceGetting Started

Factory Reset Protection

When you sign in to a Google Account on your device,
Factory Reset Protection is activated. Factory Reset
Protection (FRP) prevents other people from using
your device if it is reset to factory settings without your
permission. For example, if your device is lost or stolen
and a factory data reset is performed, only someone
with your Google Account username and password can
use the device.

You will not be able to access the device after a factory

data reset if you do not have your GoogleAccount

username and password. For more information, see
“Factory Data Reset” on page203.

Caution: Before shipping your device back to Samsung
or taking it to your nearest Samsung-authorized service
center, you should remove your Google Account before
resetting the device back to factory settings. For more
information, visit: samsung.com/us/support/frp.

Enable Factory Reset Protection

Adding a Google Account to your device automatically
activates the Factory Reset Protection (FRP) security
feature.

Disable Factory Reset Protection

To disable FRP, remove all Google Accounts from the
device.

1. From a Home screen, tap Apps > Settings.

2. Tap Accounts > Google.

•

If you have more than one Google Account set
up on your device, tap the Google Account you
want to remove.

3. Tap Moreoptions > Remove account. Confirm
when prompted.

Know Your Device

Learn some of the key features of
your mobile device, including the
screens and icons, as well as how to
navigate the device and enter text
using the keyboard.

12 Home ScreenKnow Your Device

Home Screen

1. Status bar: Displays device

status icons (right) and
notification icons (left).
For more information, see
“Status Bar” on page18.

2. App folder: Groups multiple

apps into a folder.

3. Apps list: Allows quick access

to all of your applications.

4. Primary app shortcuts:

Displays these shortcuts on all
Home screens.

5. Home screen indicator:

Indicates which Homescreen is
currentlyvisible.

6. App shortcuts: Launches your

favorite applications.

7. Widget: Runs as a simple

application extension (nota
shortcut) on a Homescreen.

2

1

34

5

6

7

13 Customize the Home ScreenKnow Your Device

Customize the Home Screen

Customize your Home screens by adding application shortcuts, widgets, and

folders, andusing wallpapers.

To access Home screen manager:

► From a Home screen, pinch the screen.

– or –

Touch and hold an empty space on the screen.

Manage Home Screens

Your device comes with multiple Home screens to
hold app shortcuts and widgets. You can add, remove,
change the order of screens, as well as choose a
different main Home screen.

1. From a Home screen, pinch the screen.

2. Use these options to manage screens:

•

Add a screen: Swipe to the end of the screens,
and then tap Add.

•

Remove a screen: Touch and hold a screen, and
then drag it to Remove.

•

Set a screen as the main Home screen: Tap

Main Home screen at the top of a screen.

This screen is displayed when you press the

Homekey.

•

Change the order of screens: Touch and hold a

screen, and then drag it to a newposition.

•

Flipboard Briefing: Swipe to the left of the
screens to find the Flipboard Briefing screen. To
enable or disable this feature, tap On/Off at the
top of the screen.

14 Customize the Home ScreenKnow Your Device

Wallpapers and Themes

Set visual themes for all system screens and icons
on your device. Change the look of the Home and

Lockscreens with wallpaper. You can display a favorite

picture or choose from preloaded wallpapers.

1. From a Home screen, pinch the screen.

2. Tap Wallpapers and themes to customize.

For more information, see “Wallpapers and Themes” on
page164.

Widgets

Widgets are simple application extensions that

run on a Homescreen. There are many kinds of

widgets, including links to a specific contact,
Internet bookmarks, Gmail and email accounts, and

manyothers.

Add a Widget to a Home Screen

You can add a widget to a Home screen.

1. From a Home screen, pinch the screen.

2. Tap Widgets.

3. Touch and hold a widget, drag it to a Homescreen,
and then release it.

Remove a Widget

You can remove a widget that you added to a Home
screen. Removing a widget does not delete the widget,

itjust removes the widget from the Home screen.

1. From a Home screen, touch and hold a widget to
release it.

2. Drag the widget to Remove and releaseit.

15 Customize the Home ScreenKnow Your Device

Screen Grid

Change the number of icons that can be placed on each
Home screen by changing the Screen grid dimensions.

1. From a Home screen, pinch the screen.

2. Tap Screen grid.

3. Tap a dimension option (4 x 4, 4 x 5, or 5 x 5) to

preview its appearance. The numbers indicate how
many icons can be placed horizontally by how many
icons can be placed vertically.

4. Tap Apply to apply the selected dimensions.

App Shortcuts

You can use app shortcuts to launch an app from any
Home screen.

Add a Shortcut to a Home Screen

You can add a shortcut to a Home screen.

1. From a Home screen, tap Apps.

2. Touch and hold an app shortcut, drag it to a

Homescreen, and then release it.

Remove a Shortcut

You can remove a shortcut that you added to a Home
screen. Removing a shortcut does not delete the app, it
just removes the shortcut from the Home screen.

1. Touch and hold an app shortcut to releaseit.

2. Drag the app shortcut to Remove shortcut and

releaseit.

16 Customize the Home ScreenKnow Your Device

Move a Shortcut

You can move a shortcut from one Home screen to
another.

1. Touch and hold an app shortcut to releaseit.

2. Drag the app shortcut to Move apps and

releaseit.

3. Swipe to a new Home screen.

4. Tap the shortcut to place it in the next available
location, or drag it to a specific location and

releaseit.

Folders

Place folders on a Home screen to organize items.

Create a Folder

You can create an app folder on a Home screen.

1. From a Home screen, touch and hold an app
shortcut and drag it on top of another app shortcut
until it is highlighted.

2. Release the app shortcut to create the folder.

•

Enter folder name: Enter a name for the folder.

•

Palette: Change the color.

•

Add: Place more apps in the folder. Tap apps

to select them, and then tapAdd.

3. Tap anywhere outside of the folder to close it.

•

To add more apps, touch and hold an app
shortcut and drag it to the folder.

17 Customize the Home ScreenKnow Your Device

Remove a Folder from a Home Screen

You can remove a folder that you added to a

Homescreen.

1. Touch and hold the folder until it detaches.

2. Drag the folder to Delete and release it.

18 Status BarKnow Your Device

Status Bar

The Status bar at the top of the Home screen provides device information
(such as network status, battery charge, and time) on the right side and
notification alerts on the left.

Status Icons

Battery full: Battery is fully charged.

Battery low: Battery is low.

Battery charging: Battery is charging.

Vibrate mode: Vibrate mode is enabled.

Mute mode: Mute mode is enabled.

4G LTE active: The device is connected to a

4GLTE™ wireless network.

Signal strength: Cellular network signal
strength.

Network not available: No wireless network
is available.

Wi-Fi active: Wi-Fi is active.

Wi-Fi available: A Wi-Fi network is available.

19 Status BarKnow Your Device

Notification Icons

Missed call: A call has been missed.

Call in progress: A call is in progress.

Call on hold: A call is on hold.

New email: New email has arrived.

New Gmail: New Gmail has arrived.

New voicemail: New voicemail message has
been received.

New message: New text or multimedia
message has arrived.

File download in progress: Download of a file
or app is in progress.

File upload in progress: File is being
uploaded or sent.

GPS active: Location service (GPS) is active
and acquiring a signal.

App updates available: App updates are
available from the Google Play store.

App updates complete: App installation or
updates are complete.

20 Navigation Know Your Device

Navigation

Learn the basics for how to navigate through your device.

Touchscreen Navigation

Please note that a touch screen responds best to a light
touch from the pad of your finger or a capacitive stylus.
Using excessive force or a metallic object on the touch
screen may damage the tempered glass surface and
void the warranty.

Tap

Lightly tap items to select or launch them.

•

Tap the keyboard to enter characters ortext.

•

Tap an item to select it.

•

Tap an app shortcut to launch the application.

Touch and Hold

Touch and hold items on the screen to activate them.

•

Touch and hold a widget on a Home screen to

moveit.

•

Touch and hold a field to display a pop-up menu of
options.

Swipe

Lightly drag your finger vertically or horizontally across
the screen.

•

Swipe the screen to unlock the device.

•

Swipe the screen to scroll through the Homescreens

or menu options.