Page 1
UN46D8000YFXZA Fast Track Troubleshooting Manual Rev – 8/30/11
Part No.
BN94
BN95
BN95
BN96
BN96
BN96
BN96
BN96
BN96
BN96
BN96
BN96
BN96
BN96
BN96
BN96
BN96
Service Bu lletins
History of Pairing with QWERTY Remote and 3D
Main PCB SMPS
LVDS Cable
T-CON
Board
Glasses
Symptom: Customers are asking for replacement
QWERTY remote or Bluetooth 3D glasses, even if they
don’t have defects
Solution: To prevent, call agent can check the history
that customer already paired QWERTY remote and 3D
glasses. Go to menu, support and select ''''Contact
Samsung'''‘ (flagged for history). Even customers reset
TV, history still remains
Support Information
HELP: 1-888-751-4086; 1-866-894-0637 (FE)
GSPN
http://gspn3.samsungcsportal.com/
http://my.plus1solutions.net/clientPortals/samsung
HOT TIPS
Power On Problems: (see page 2)
Video Problems: (see page 3)
Other: If the set loses internet connectivity, the remote control no longer
operates, and the 3D glasses will not link to the set, verify power supply
voltages. If they are normal , replace the main board as that is the only
commonality between all of the failures.
Wi-Fi
Module
FIRMWARE
6/3/2011
T-GAP8AKUC
Ver sion: 1013.2
Be sure to check for latest SW
updates.
Description:
Support 3D explore and
Compassion Apps.
Decrease flickering on 3D
mode
Be sure to check for
latest parts updates.
-04251X ASSY PCB MAIN;UN46D8000YFXZA C
-00442B PRODUCT LCD;LTJ4 60HQ0 7-V,LTJ460HQ08-V,8B
-00500A ASSY T CON;7.8K 46" BN96-16454A,LSJ460HQ
-16718A ASSY COVER P-MIDDLE;UD8000 46,W/W,PC+ABS
-16721A ASSY STAND P-BASE;UD8000 46,QUAD,HIPS,HB
-16722D ASSY GUIDE P-STAND;UD7000-8000,SAMEX,PC,
-16798B ASSY SPEAK ER P;6OHM,4 PIN, 10 W,ENCL O SURE T
-16858A ASSY BRA CKET P-STAND LINK;UD7000 40/46/5
-16876A ASSY COVER P-REAR;UD6500 46,UO,PCM,T0.45
-17107B ASSY BOARD P-RF MODULE;BLUETOOTH MODULE,
-17116J ASSY CABLE P-FFC;UE46C8000,FFC,362MM,51P
-18098A ASSY BLU P;UN46D8000YF***,M1011-3D,WHITE
-18100B ASSY BOARD P-ASSY IR&3D BOARD;UD8000,CT5
-18153A ASSY HOLDER P-RING;11 LED-TV
-18927A ASSY ACCESSORY 3D GLASSES;SSG-3300GR,2EA
-19864A ASSY BOARD P-TOUCH FUNCTION;UD8000,SJ11-
-19864B ASSY BOARD P-TOUCH FUNCTION;UD8000,SJ11-
Description
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UN46D8000YFXZA Fast Track Troubleshooting Manual Rev – 8/30/11
CN201
CNL802 A,B
Power-Up Sequence (CN201):
1. Standby Voltage: Pin 4 (5Vdc)
2. Power-ON: Pin 2 (Low-Hi voltage transition)
3. Low Voltages: Pin 1, 3, 7, 9, 11, 12, 13
4. Backlight On: Pin 10 (5Vdc)
Forced Backlight-On Mode:
1. Disconnect Power Cord
2. Disconnect wire harness from CN201
3. Re-Connect Power Cord
4. LED Backlight should immediately turn on
LED Drive Voltages (CNL802 A&B):
1. Positive Pins Lx+ & Rx+: (38Vdc)
2. Negative Pins Lx- & Rx-: (1 ~ 10Vdc)
1. 1Vdc = Brighter screen
2. 10Vdc = Darker screen
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UN46D8000YFXZA Fast Track Troubleshooting Manual Rev – 8/30/11
TROUBLESHOOTING VIDEO PROBLEMS
1. V erify Video Operation
a) Customer Picture Test (models available)
b) “On Screen Display” (If OSD ok, source is
suspected)
c) Substitute with known good Source (external DVD
or Signal Generator)
2. Use Test Patterns in Service Mode
a) Select an active source signal (HDMI preferred).
Test Pattern may rely on signal source to appear.
b) Using customer remote: Mute+1+8+2+Power
c) Using factory remote: Info+ Factory
ON SCREEN FAILURE EXAMPLES:
If Picture & Display errors, its likely a defective
Main Board, LVDS, or T-CON
Green lines or a green screen likely caused
by a defective main board, LVDS, or T-CON
Vertical or Horizontal Lines are likely a
defective panel, but also T-CON, LVDS, or
Main Board. Use Test Patterns in Factory
Service Mode to determine error location
Pixelization can be caused by the
main board, but is more
commonly a source error
2011 LED TV Test Patterns
1. Select an active source signal (HDMI preferred).
Test Pattern may rely on signal source to appear.
2. Access Service Mode
3. Access SVC
4. Access Test Patterns
5. Access Genoa-P (located on Main PCB)
6. Check Test Patterns
7. If OK, suspect input Source
8. Access Napoli (located on T-CON Board)
9. Check Test Patterns
10. If OK and Genoa-P was not good, suspect Main
Board or LVDS Cable
3
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UN46D8000YFXZA Fast Track Troubleshooting Manual Rev – 8/30/11
ALIGNMENTS:
1. Check/Set Opti on Bytes
2. Check/Perfor m Firmwar e upgrade for all
repairs
3. Perform r es et i n Serv i ce M ode and Plug &
Play if Main is replaced
4. Inform cus tomer all settings w i l l reset if
Main PCB is replaced
To enter Factory Mode:
Software Upgrade:
Software Upgrade can be performed by network connection or downloading the latest firmware
from “www.samsung.com” to a USB memory device.
- By USB
Insert a USB drive containing the firmware upgrade file. DO NOT disconnect the power or
remove the USB drive until upgrades are complete. The TV will be turned off and on
automatically after completing the firmware upgrade. When software is upgraded, video and
audio settings you have made will return to their default settings.
NOTE: The displayed menu may differ depending on the model.
- By Online
Upgrades the software using the Internet.
First, configure your network. If The internet connection doesn’t operate properly, connection
can be broken, please retry downloading. If the problem still happens, download by USB and
upgrade.
- Standby mode upgrade(Off/On)
A manual upgrade will be automatically performed at selected time. Since the power of the unit
is turned on internally, the screen may be turned on slightly for the LED product. This
phenomenon may continue for more than 1 hour until the software upgrade is complete.
Testing Bluetooth Operation (3D glasses and QWERTY remote):
Bluetooth communication will automatically activate when the TV is turned on. To test,
use a cell phone with Bluetooth capabilities, and “SCAN for devices”. If Bluetooth
communication is working properly, “DTVBluetooth” will appear on the phone. If not,
suspect Main PCB, or Bluetooth module is defective.
Option Bytes
Message on Cell Phone
4
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