Samsung UE65TU8500UXXU User Manual

E-MANUAL

Thank you for purchasing this Samsung product. To receive more complete service, please register your product at

www.samsung.com

Model Serial No.

To directly go to the page that provides instructions on how to use the manual for visually impaired users, select the Menu Learning Screen link below. “Menu Learning Screen

” Link

Guide

Connections

Connection Guide

6 Connecting an Antenna (Aerial)

Connecting to the Internet

11 Screen Sharing (Smart View) with your Mobile Device

14 Connection Cables for External Devices

16 Switching between external devices connected to the TV

18 Connection Notes

Remote Control and Peripherals

About the Samsung Smart Remote

24 About the Samsung Smart Remote (The Frame)

27 About the Samsung Smart Remote (The Sero)

TV Viewing

79 Using the Guide

Recording Programmes

84 Setting Up a Schedule Viewing

86 Using Timeshift

Buttons and functions available while recording a

programme or Timeshift

Using the Channel List

Editing channels

Using a Personal Favourites List

91 TV-Viewing Support Functions

Picture and Sound

Using the Intelligent Mode

Adjusting the Picture Quality

100

30 Connecting the Samsung Smart Remote to the TV

31 Controlling External Devices with a Samsung Remote

Control - Using the Universal Remote

Using Anynet+ (HDMI-CEC)

Controlling the TV with a Keyboard, Mouse or Gamepad

35 Entering Text using the On-Screen Virtual Keyboard

Smart Features

37 Using Smart Hub

Using a Samsung account

Using the Ambient Mode

Using the Shortcuts

Using Remote Access

Using the Apps Service

Using the Gallery App

Using the SmartThings App

Using the e-Manual

Using the Internet

Playing pictures/video/music

Using Bixby

Setting the Viewing Environment for External Devices

102

Picture Support Functions

104

106 Conguring a Sound Mode and Expert Settings

108 Using the Sound Support Functions

System and Support

Using the Time Functions and the Timers

110

Using the Auto Protection Time and Energy Saving

113

Functions

114 Updating the TV's Software

115 Audio and Video Functions for the Visually or Hearing

Impaired

121 Using the Voice Recognition feature

122 Using Other Functions

124 HbbTV

125 Using a TV Viewing Card (“CI or CI+ Card”)

128 Teletext Feature

Precautions and Notes

Before Using the Recording and Timeshift Functions

132

Supported broadcasting audio options

133

134 Read Before Using Apps

Read Before Using the Internet Function

135

Read Before Playing Photo, Video or Music Files

137

Read After Installing the TV

145

146 Supported Resolutions for UHD Input Signals

Resolutions for Input Signals supported by Q700T series or

147

higher

148 Supported Resolutions for FreeSync(VRR)

149 Read Before Connecting a Computer (Supported

Resolutions)

Supported Resolutions for Video Signals

152

Supported Resolutions for HDBT

154

155 Read Before Using Bluetooth Devices

Troubleshooting

Picture Issues

Testing the picture

157

Sound and Noise Issues

161 Testing the sound

Channel and Broadcast Issues

External Device Connectivity Issues

Network Issues

Anynet+ (HDMI-CEC) Issues

Remote Control Issues

156 Licences

Recording Issues

Apps

Media Files

Voice Recognition Issues

Other issues

Diagnosing TV operational issues

Getting Support

Getting support through Remote Management

177

Finding the contact information for service

177

177 Requesting service

FAQ

Accessibility Guidance

The TV Screen does not Display Properly

When the TV screen does not display properly

178

The TV does not Turn On

185 When your TV does not turn on

The Picture is Distorted, or No Sound Comes Out of the Sound Bar

191 When the TV does not connect with an external device

properly

Internet Access is not Available

When the TV can't connect to the Internet

196

There is No Sound or the Speakers are Making an Odd Sound

When no sound comes out of the TV, or the sound is

201

breaking up

The Remote Control does not Work

Menu Learning Screen

Using the Remote control

220

222 Using the accessibility menu

Using the TV with Voice Guide on

226

228 Using the guide

231 Using Schedule Viewing

232 Using the Channel List

234 Recording

Using Smart Hub

237

Launching the e-Manual

241

Using Bixby

242

208 When the remote control does not work

Updating the Software

Updating the latest TV's software

213

Guide

Connection Guide

Audio Device

Video Device

Smartphone

Input Device

Game Console

External Storage

HDMI (ARC)

Optical

Bluetooth

Wi-Fi

Wi-Fi Speaker Surround Setup

HDMI Troubleshooting

Connect audio devices, such as speakers, sound bars, headphones, or home theatres, to your TV.

Learn how to use various features.

Connections

You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.

Connection Guide

You can view detailed information about external devices that can be connected to the TV.

Source Connection Guide Try Now

It shows you how to connect various external devices such as video devices, game consoles and PCs using pictures. If you select the connection method and an external device, the connection details appear.

• Audio Device: HDMI (ARC), Optical, Bluetooth, Wi-Fi, Wi-Fi Speaker Surround Setup

HDMI (ARC) is supported by some models. Check the HDMI port name of the purchased product's model.

• Video Device: HDMI

• Smartphone: Screen Sharing (Smart View), SmartThings, Apple AirPlay, NFC on TV, Tap View

• PC: HDMI, Screen Sharing (Wireless), Apple AirPlay

• Input Device: Remote control, Keyboard, Mouse, USB Gamepad, Bluetooth Device

• Game Console: HDMI

• External Storage: USB Flash Drive, Hard Disk Drive (HDD)

Using HDMI Troubleshooting, you can check the connection to HDMI cable and external devices (takes approximately 2

minutes).

The connection method and available external devices may differ depending on the model.

The image on your TV may differ from the image above depending on the model and geographical area.

- 5 -

Connecting an Antenna (Aerial)

You can connect an antenna cable to your TV.

An antenna connection is not necessary if you connect a cable box or satellite box.

It is best to connect the both connectors using a Multi-Switch or DiSEqC Switch, etc and to set Aerial Connection

Type to Dual.

A connection method may differ depending on the model or geographical area.

The DVB-T2 system may not be supported depending on the geographical area.

- 6 -

Connecting to the Internet

You can get access to the Internet through your TV.

Settings General Network Open Network Settings Try Now

Congure network settings to connect to an available network.

Establishing a wired Internet connection

Settings General Network Open Network Settings Wired

If you connect a LAN cable, the TV automatically accesses the Internet.

If the TV does not automatically connect to the network, refer to "Network Issues" in "Troubleshooting".

Use a CAT 7 (*STP type) cable for the connection.

* Shielded Twisted Pair

The TV will not be able to connect to the Internet if your network speed is below 10 Mbps.

This function may not be supported depending on the model.

- 7 -

Establishing a wireless Internet connection

Settings General Network Open Network Settings Wireless

Make sure that you have the wireless access point's SSID (name) and password settings before attempting to connect. The network name (SSID) and security key are available on the wireless access point's conguration screen. See the wireless access point's user manual for more information.

- 8 -

Wireless Connection

Select your wireless network.

Refresh

Manage Saved Networks

The image on your TV may differ from the image above depending on the model and geographical area.

If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).

If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or

PBC button on your access point within 2 minutes. The TV will connect automatically.

To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press

the Select button.

- 9 -

Checking the Internet connection status

Settings General Network Network Status Try Now

View the current network and Internet status.

Resetting Your Network

Settings General Network Reset Network Try Now

Restore the network settings to the factory default.

Turning on the TV with a mobile device

Settings General Network Expert Settings Power On with Mobile

You can turn on the TV using a mobile device connected to the same network as the TV.

This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay

function.

Connecting an IP control device to the TV

Settings General Network Expert Settings IP Remote

You can connect an IP control device to the TV remotely to manage your IP device.

To use this function, Power On with Mobile must be turned on.

Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if

an authorised third-party custom controller is installed and congured specically for a Samsung TV and if your Wi-Fi

network is password protected.

This function may not be supported depending on the model or geographical area.

Changing the name of the TV

Settings General System Manager Device Name Try Now

You can change the name of the TV on the network. Select User Input at the bottom of the list and change the name.

- 10 -

Screen Sharing (Smart View) with your Mobile Device

You can watch the screen of your mobile device on the TV screen through Smart View or Tap View.

For information on how to share the screen with your mobile device, refer to

Source Connection Guide

Smartphone Screen Sharing (Smart View).

For more information in The Terrace for business, refer to the provided user manual.

• To turn off Screen Sharing (Smart View), disconnect the mobile device or press the button on the remote control.

• Using the Smart View menu on your mobile device, you can change the settings such as aspect ratio.

• Use AirPlay if you are an iPhone or iPad user. For more information, refer to

Source Connection Guide

Smartphone Apple AirPlay.

This function may not be supported depending on the model.

• The screen sharing function (Smart View/Apple AirPlay) on your mobile device appears on Multi View of the TV (or the screen on your mobile device).

Using the Tap View

Tap your mobile device on the TV, you can watch the Multi View or mobile device's screen through the TV screen.

This function may not be supported depending on the model.

This function is available in Samsung mobile devices with Android 8.1 or higher.

Enable Tap View on your mobile device.

For more information about conguration, refer to 'Enabling the Tap View' below for how to set.

Turn on the screen of your mobile device.

Tap your mobile device on the TV. The TV screen switches to Multi View or mobile device's screen.

When you perform Tap View in Ambient Mode feature or Art mode (only in The Frame models), only the mobile

device's screen appears on the TV.

Watch the Multi View or mobile device's screen on the TV screen.

The displayed TV screen may differ depending on the model.

This function enables mirroring (Smart View) by detecting vibrations generated when you tap the mobile device on the TV.

Be sure to tap away from the TV screen and bezel corners. It may be scratched or broken to the TV or mobile device screen.

We recommend using your mobile device with the cover in place and lightly tap it on any external edge of the TV.

- 11 -

Enabling the Tap View

Enable Tap View in the SmartThings app.

Depending on the SmartThings app version, you may need to register the TV with your mobile device.

Launch the SmartThings app on your mobile device.

Select Settings ( ) in SmartThings app on your mobile device.

Set the Tap View to on.

Upon connection for the rst time, select Allow on a pop-up window of the TV.

Using the Multi View

While watching the TV, you can see content from your mobile device through mirroring (Smart View).

To start Multi View, run the screen sharing (Smart View/Apple AirPlay) for your mobile device. This function can be started or stopped by pressing the

This function operates only by TV broadcasts, external devices, or apps that support Multi View.

While running Multi View, app casting from your mobile device is run on Multi View. This function is not available in some

apps.

button on the remote control.

To stop this function, press and hold the button on the remote control.

This function may not be supported depending on the model.

In some models, you can view the image on the camera connected to the SmartThings app of your mobile device.

Q-Symphony is not supported by Multi View.

When an external device that connects to a receiver or Soundbar is used in Multi View, sound outputs from the TV speaker,

not from the receiver or Soundbar.

The following menus can be set by pressing the down directional button on the TV's remote control.

When you press the Select button while running Multi View, the focused screen is viewed in the full screen.

• Select Content

Selects content to be displayed on the left screen.

Press the down directional button on the TV screen. Available content items appear.

- 12 -

• Watch Mobile/Camera

Enjoy your mobile content by mirroring (Smart View).

You can view the camera video connected to the SmartThings app on your mobile.

• Screen Size

Selects the desired size of Multi View.

• PIP Position

Selects the position of a small screen on the full screen.

The focusing left or right screen appears as small window.

• Sound Output

You will hear the sound of the selected screen through another speaker connected to the TV.

This function may not be supported depending on the model.

• Sound Distribution

You will hear the sound of both screens at the same time by adjusting the ratio of each screens sound.

This function may not be supported depending on the model.

- 13 -

Connection Cables for External Devices

You can view detailed information about the connection cables for external devices that can be connected to the TV.

Cable name Image Description

Each cable simultaneously transmits digital video and audio signals from an external device to the HDMI port on the TV.

HDMI

MINI HDMI

Cables are divided into various types according to the types of input/ output ports on external devices.

HDMI

Micro HDMI

HDMI

USB Type-C

HDMI

DisplayPort

Mini DisplayPort

HDMI

- 14 -

Cable name Image Description

DVI

HDMI

Optical

Component

DVI to HDMI cables can transmit only digital video signals and not audio signals. We recommend that you use HDMI to HDMI cables.

Optical cables are used to transmit audio signals to external speakers with low signal loss.

Optical cables do not transmit video signals.

Component cables transmit analogue signals.

The video signal is separated and transmitted to the red, green and blue terminals to provide HD (1080i) pictures. The audio signal is transmitted to the red and white terminals.

Composite cables transmit analogue signals.

Composite

Available connection cables may differ depending on the model or geographical area.

The video signal is transmitted to the yellow terminal and the audio signal is transmitted to the red and white terminals.

- 15 -

Switching between external devices connected to the TV

Universal Remote

Edit

Information

Add to Home

Source

You can switch between TV programmes and the content of external devices.

Source

When you select a connected external device on the Source screen, the output of the selected device is displayed on the TV's screen.

On the standard remote control, press the SOURCE button.

To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control,

connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically

switched to the output of the device or you can congure universal remote control for the device automatically. For more

information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".

When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media

content listed on the device.

This function may not be supported depending on the device and geographical area.

Editing the name and icon of an external device

Source

You can change the port name for a connected external device or add it to the Home Screen.

Sources

The image on your TV may differ from the image above depending on the model and geographical area.

Move the focus to a connected external device.

Press the up directional button. The following functions become available.

Available functions may differ depending on the port type.

- 16 -

1.Universal Remote

You can control external devices connected to the TV using a Samsung remote control. To control external devices, register them by following the instructions on the screen.

This function may not be supported depending on the model or geographical area.

For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal

Remote".

2.Edit

You can rename the input ports and change the device icons.

3.Information

You can view detailed information about an external device.

4.Add to Home

You can add the port of an external device to the Home Screen for quick switching.

Using additional functions

You can use the following features on the Source screen.

• Remote Access

Use the TV to access your PC via remote PC or Screen Sharing (Wireless).

For more information, refer to "Using Remote Access".

• Connection Guide

Displays device connection instructions.

For more information about the Connection Guide, refer to "Connection Guide".

• Universal Remote

Lets you register external devices to your Samsung remote control and control them using the Remote.

This function may not be supported depending on the model or geographical area.

For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal

Remote".

- 17 -

Connection Notes

When connecting an external device, note the following.

The number of connectors and their names and locations may differ with the model.

Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors

and their names and locations may differ with the manufacturer.

Connection notes for HDMI

• The following types of HDMI cables are recommended:

– High Speed HDMI Cable

– High Speed HDMI Cable with Ethernet

– Premium High Speed HDMI Cable

– Premium High Speed HDMI Cable with Ethernet

– Ultra High Speed HDMI Cable

• Use an HDMI cable with a thickness of 17 mm or less.

• Using a non-certified HDMI cable may result in a blank screen or a connection error.

• Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.

• This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial cables standardised by the IEEE.

• Use a cable shorter than 3 m to get the best UHD viewing quality.

• Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your PC does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable.

• When the TV is connected to an external device such as a DVD/BD player or a set-top box via HDMI, power sync mode will be automatically activated. In the power sync mode, the TV continues to detect and connect external devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device.

This function may not be supported depending on the model.

- 18 -

Connection notes for audio devices

• For better audio quality, it is a good idea to use an AV receiver.

• If you connect an external audio device using an optical cable, the Sound Output setting is automatically changed to the connected device. However, to make this happen, you must turn on the external audio device before connecting the optical cable. To manually change the Sound Output setting, do one of the following:

This function may not be supported depending on the model.

– Use the Quick Settings screen to change to the connected device:

Use the Select button to select Optical on the Sound Output menu. ( Settings up directional button Sound Output).

– Use the Settings screen to change to the connected device:

Select Optical on the Sound Output menu. ( Settings Sound Sound Output).

Refer to the sound bar's user manual when connecting it to the TV.

• An unusual noise coming from a connected audio device while you are using it may indicate a problem with the audio device itself. If this occurs, ask for assistance from the audio device's manufacturer.

• Digital audio is only available with 5.1 channel broadcasts.

Connection notes for computers

• For the resolutions supported by the TV, refer to "

• If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same network.

• When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage system, sharing may not be supported due to the network’s configuration, quality or functionality, for example, if the network has an NAS (Network-Attached Storage) device.

Read Before Connecting a Computer (Supported Resolutions)".

- 19 -

Connection notes for mobile devices

• To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's user manual.

• To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile device supports Wi-Fi Direct function, refer to the mobile device's user manual.

• The mobile device and your Smart TV must be connected to each other on the same network.

• Use AirPlay if you are an iPhone or iPad user. For more information, refer to

Smartphone Apple AirPlay.

This function may not be supported depending on the model.

• The video or audio may stop intermittently, depending on network conditions.

Source Connection Guide

- 20 -

Remote Control and Peripherals

You can control TV operations with your Samsung Smart Remote. Pair external devices such as a keyboard for ease of use.

About the Samsung Smart Remote

Learn about the buttons on the Samsung Smart Remote.

- 21 -

Button Description

Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.

(Bixby)

(Colour / Number

button)

(Ambient Mode)

When you press the button, the Explore Now menu appears at the bottom of the screen. To move to the Explore Bixby screen, press the Select button.

The supported Bixby's languages and features may differ by geographical region.

Each time you press this button, the coloured buttons window and the virtual numeric pad are displayed alternately.

• Use this button to access additional options that are specific to the feature in use.

• Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter

numeric values. Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc.

When pressed for 1 second or more for a channel that supports the teletext service, the

TTX menu appears on the TV screen. For more information, refer to "Teletext Feature".

If the Colour Button appears with a number strip on the screen, select the Colour Button

and then select a specic colour by using the directional button (up/down/left/right). Use

this to access additional options that are specic to the feature in use.

In TV mode, press the button to enter Ambient Mode.

If you press the button when the TV is turned off, the TV turns on in Ambient Mode.

When pressed for 1 second or more, the Shortcuts menu screen appears.

Directional button

(up/down/left/right)

Select

(Return)

(Smart Hub)

This function may not be supported depending on the model or geographical area.

Moves the focus.

Selects or runs a focused item. When pressed while you are watching a broadcast programme, detailed programme information appears.

Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a programme, the previous channel appears.

Press to return to the Home Screen.

- 22 -

Button Description

When pressed, the playback controls appear. Using these controls, you can control the media

(Play/pause)

content that is playing.

Press the button to use the recording or Timeshift function while watching the broadcast.

(Volume)

(Channel)

(Launch app button)

Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental

conditions.

The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.

To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you

must congure universal remote control for the device. For more information, refer to "Controlling External Devices with a

Samsung Remote Control - Using the Universal Remote".

To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect

the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-CEC)".

Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears.

Move the button up or down to change the channel. To see the Guide screen, press the button. When pressed for 1 second or more, the Channel List screen appears.

Press and hold the button up or down to quickly change the channel.

Launch the app indicated by the button.

This function may not be supported depending on the model or geographical area.

- 23 -

About the Samsung Smart Remote (The Frame)

Learn about the buttons on the Samsung Smart Remote that comes with The Frame.

- 24 -

Button Description

When watching TV, press to switch to Art mode. In Art mode, press to switch to watching TV.

(Power)

(Bixby)

(Number button)

(Colour button)

Press and hold to turn off the TV completely.

When the TV turns off and on again, display the last used mode.

Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.

When you press the button, the Explore Now menu appears at the bottom of the screen. To move to the Explore Bixby screen, press the Select button.

The supported Bixby's languages and features may differ by geographical region.

Press to bring up the virtual numeric pad on the screen. Use the numeric keypad to enter numeric values.

Select numbers and then select Done to enter a numeric value. Use to change the channel, enter a PIN, enter a ZIP code, etc.

When pressed for 1 second or more for a channel that supports the teletext service, the

TTX menu appears on the TV screen. For more information, refer to "Teletext Feature".

When pressed, coloured buttons appear on the screen. Use this button to access additional options that are specic to the feature in use.

To immediately set Brightness while enjoying Art mode, press the button.

Directional button

(up/down/left/right)

Select

(Return)

(Smart Hub)

Moves the focus.

Selects or runs a focused item. When pressed while you are watching a broadcast programme, detailed programme information appears.

Press to return to the previous menu. When pressed for 1 second or more, the running function is terminated. When pressed while you are watching a programme, the previous channel appears.

Press to return to the Home Screen.

Press in Art mode to switch to TV mode.

- 25 -

Button Description

When pressed, the playback controls appear. Using these controls, you can control the media

(Play/pause)

content that is playing.

Press the button to use the recording or Timeshift function while watching the broadcast.

(Volume)

(Channel)

(Launch app button)

Use the Samsung Smart Remote less than 6 m from the TV. The usable distance may vary with the wireless environmental

conditions.

The images, buttons and functions of the Samsung Smart Remote may differ with the model or geographical area.

To use the Samsung Smart Remote to control a compatible external device that does not support HDMI-CEC (Anynet+), you

must congure universal remote control for the device. For more information, refer to "Controlling External Devices with a

Samsung Remote Control - Using the Universal Remote".

To use the Samsung Smart Remote to control a compatible external device that does support HDMI-CEC (Anynet+), connect

the device to an HDMI port on the TV using an HDMI cable. For more information, refer to "Using Anynet+ (HDMI-CEC)".

Move the button up or down to adjust the volume. To mute the sound, press the button. When pressed for 1 second or more, the Accessibility Shortcuts appears.

Move the button up or down to change the channel. To see the Guide screen, press the button. When pressed for 1 second or more, the Channel List screen appears.

Press and hold the button up or down to quickly change the channel.

Launch the app indicated by the button.

This function may not be supported depending on the model or geographical area.

- 26 -

About the Samsung Smart Remote (The Sero)

Learn about the buttons on the Samsung Smart Remote that comes with The Sero.

- 27 -

Button Description

Runs Bixby. Press and hold the button, say a command, and then release the button to run Bixby.

(Bixby)

(Colour / Number

button)

(Rotate)