6000
Wireless Mouse 5000
Wireless Mobile Mouse
4000
Wireless Mobile Mouse
3500
Wireless Mobile Mouse
3000
Wireless Mouse 1000
Explorer Mini Mouse
Arc Mouse
Page 28
New Function of UE8Y
AllShare Play
AllShare Play AllShare Play lets you access, view,
or play photos, videos, or music
located on USB devices, digital
cameras, cell phones, and PCs.
PCs, cell phones, and other
compatible devices can be accessed
wirelessly, through your wireless
network.
(Enjoy photos, music and/or movie
files saved on a USB Mass Storage
Class (MSC) device and/or your PC.)
Page 29
New Function of UE8Y
Evolution Kit ( Sold Separately)
This socket is designed to accept an exten
sion device called Evolution Kit. The Evolut
ion Kit enables the TV to run a variety of th
e latest applications for a better user experi
ence.
The Evolution Kit, which may not be availa
ble depending on the product, will be sold s
eparately in 2013 or later.
Page 30
Disassembly and Reassembly
Disassembly
and
Reassembly
SAMSUNG
Page 31
Disassembly and Reassembly
Disassembly and Reassembly
Page 32
Disassembly and Reassembly
Page 33
Disassembly and Reassembly
Page 34
Disassembly and Reassembly
Page 35
Disassembly and Reassembly
Change IR
SAMSUNG
Page 36
Page 37
Page 38
Cables
SAMSUNG
Page 39
Page 40
Troubleshooting
SAMSUNG
Page 41
Troubleshooting
Service Mode
1. Check the various cable connections first.
• Check to see if there is a burnt or damaged cable.
• Check to see if there is a disconnected or loose cable connection.
• Check to see if the cables are connected according to the connection diagram.
2. Check the power input to the Main Board.
3. How to distinguish if the problem is caused by Main board or T-Con
a. No Video : If the problem is No Video but BLU is on and Indication
LED is blinking repeatedly and faster than nomal booting, replace the T-Con board.
b. Distorted Picture : Check the inner patterns.
*How to check inner pattern?
1.Factory mode(mute -> 1 -> 8 -> 2 -> Power on when TV is in ‘stand-by mode’)
2. Move to SVC menu
3. Move to Test Pattern
4. Check inner patterns. (This model only support FBE, READ PRE, READ POST)
Page 42
Troubleshooting
Page 43
Troubleshooting
No Video
No video?
Check LCD Panel
BLU ON/OFF ?
Off
Check SMPS, IP
Check SMPS, Main Board
Check TCON input 12V & clock
On
Check Main Board 12V output
12V & clock OK?
12V & clock OK?
No
No
Check Cable, CNT
Yes
Yes
Check TCON DCDC output Voltage
OK ?
No
Yes
T-con faulty
LCD Panel faulty
Page 44
Troubleshooting
Picture Quality Problems
ProblemSolution
. First of all, please perform the Picture Test and confirm that your TV is properly displaying test image. (Go to Menu → Support → Self Diagnosis → Picture
Test) If the test image is properly displayed, the poor picture may caused by the source or signal.
. If you have an analogue cable / set top box, upgrade to a digital set top box. Use HDMI or Component cables to deliver HD
(high definition) picture quality.
● The TV image does not
look as good as it did in the
store.
● The picture is distorted:
macro block error, small
block, dots, pixelization
● Colour is wrong or missing.
● There is poor colour or
brightness.
● There is a dotted line on
the edge of the screen.
● The picture is black and
white.
. Cable / Satellite subscribers: Try HD stations from the channel line up. . Aerial connection: Try HD stations after performing Auto programme.
- Many HD channels are up scaled from SD(Standard Definition) contents.
. Adjust the Cable/Set top box video output resolution to 1080i or 720p.. Make sure you are watching TV at the minimum recommended distance based on the size and definition of the signal.. Compression of video contents may cause picture distortion especially in fast moving pictures such as sports and action
movies.
. Low signal level or bad quality can cause picture distortion. This is not a TV issue.. Mobile phones used close to the TV (cca up to 1m) may cause noise in picture on analogue and digital TV.. If you’re using a component connection, make sure the component cables are connected to the correct jacks. Incorrect or
loose connections may cause colour problems or a blank screen.
. Adjust the Picture options in the TV menu (go to Picture / Colour / Brightness / Sharpness). Adjust Energy Saving option in the TV menu (go to Menu → System → Eco Solution → Energy Saving). Try resetting the picture to view the default picture settings (go to Menu → Picture → Reset Picture). If the picture size is set to Screen Fit, change it to 16:09.. Change cable / satellite box resolution.
. If you are using an AV composite input, connect the video cable (yellow) to the Green jack of component input 1 on the TV.
● When changing channels,
the picture freezes or is
distorted or delayed.
. If your TV connected with a cable / set-top box, reconnect the AC cord and wait until the cable / set-top box reboots.. Set the output resolution of the cable box to 1080i or 720p.
Page 45
Troubleshooting
Sound Quality Problems
ProblemSolution
. First of all, please perform the Sound Test to confirm that your TV audio is properly operating. (Go to Menu →Support → Self Diagnosis → Sound Test)
If the audio is OK, the sound problem may caused by the source or signal.
● There is no sound or the
sound is too low at maximum
volume.
● The picture is good but
there is no sound.
● The speakers are making
an inappropriate noise.
Please check the volume the of external device connected to your TV.
. Set the Speaker Select option to TV Speaker in the sound menu.
. If you are using an external device, make sure the audio cables are connected to the correct audio input jacks on the TV.
. If you are using an external device, check the device’s audio output option (ex. you may need to change your cable box’s
audio option
. Check the cable connections. Makesure a video cable is not connected
to an audio input.
. For aerial or cable connections,
check the signal strength. Low signal
level may cause sound distortion.
Page 46
Troubleshooting
No Picture / No video Problems
ProblemSolution
● The TV won’t turn on.
● The TV turns off
automatically.
● There is no picture/Video.
● This file may not be
playable properly.
. Make sure the AC power cord is securely plugged in to the wall outlet and the TV.. Make sure the wall outlet is working.
. Ensure the Sleep Timer is set to Off in the Setup menu. . If your PC is connected to the TV, check your PC power settings.. Make sure the AC power cord is plugged in securely to the wall outlet and the TV.. When watching TV from an aerial or cable connection, the TV will turn off after 10~15 minutes if there is no signal.
. Check cable connections (remove and reconnect all cables connected to the TV and external devices).. Set your external devices’ (Cable / Set top Box, DVD, Blu-ray etc) video outputs to match the connections to the TV input.
For example, if an external device’s output is HDMI, it should be connected to an HDMI input on the TV.
. Make sure your connected devices are powered on.. Be sure to select the TV’s correct source by select Source using your remote.
. This may appear because of high bit rate of content. Content generally will play but could experience some playability issue.
Page 47
Troubleshooting
RF (Cable/Aerial) Connection Problems
ProblemSolution
•• Make sure the coaxial cable is connected securely.
The TV is not receiving all
channels.
No Caption on digital
channels
•• Please try Auto Program to add available channels to the channel list. Go to MENU - Channel - Auto Program then select
Auto and make surethe correct Cable TV signal type is set in the menu. There are 3 options (STD, HRC and IRC)
The picture is distorted:
macro
block error, small block, dots,
pixelization.
•• Compression of video contents may cause picture distortion, especially
with fast moving pictures such as sports and action movies.
•• A low signal can cause picture distortion. This is not a TV problem.
Page 48
Troubleshooting
PC Connection Problems
ProblemSolution
“PC” is always shown on the
source list,
even if a PC is not connected.
•• This is normal; “PC” is always shown on the source list, regardless of whether a PC is connected.
The video is OK but there is
no audio.
•• If you are using an HDMI connection, check the audio output setting on your PC.
Page 49
Troubleshooting
Other Problems
ProblemSolution
•• HD channels will have black bars on either side of the screen when displaying up scaled SD (4:3) contents.
The picture won’t display in
full screen.
Caption on TV menu is
greyed out.
•• Black bars on the Top & Bottom will be shown on movies that have aspect ratios different from your TV.
•• Adjust the picture size options on your external device or TV to full screen.
•• Caption can not be selected in the TV menu when connected via HDMI or Component.
•• Caption must be activated on the external device.
There is a plastic smell from
the TV.
The TV Signal Information is
unavailable in the Self
Diagnostic
Test menu.
The TV is tilted to the side.
The channel menu is greyed
out
(unavailable).
Your settings are lost after 30
minutes or every time the TV
is
turned off.
You have intermittent loss of
audio or video.
You see small particles when
you look closely at the edge
of
the frame of the TV.
•• This smell is normal and will dissipate over time.
•• This function is only available with digital channels from an Antenna / RF / Coax connection.
•• Remove the base stand from the TV and reassemble it.
•• The Channel menu is only available when the TV source is selected.
•• If the TV is in the Store Demo mode, it will reset audio and picture settings every 30 minutes.
Change the settings from Store Demo mode to Home Use mode in the Plug & Play procedure.
Press the SOURCE button to select TV mode, and go to MENU →System →Plug & Play →ENTER
•• Check the cable connections and reconnect them.
•• Loss of audio or video can be caused by using overly rigid or thick cables.
Make sure the cables are flexible enough for long term use. If mounting the TV to a wall,
we recommend using cables with 90 degree connectors.
•• This is part of the product’s design and is not a defect.
Page 50
Troubleshooting
Other Problems
ProblemSolution
•• Select Home Use under Plug & Play mode. For details, refer to Plug & Play Feature.
POP (TV’s internal banner ad)
appears on the screen.
Melody is not played when television is
turned off.
When the channel is changed, volume
gradually gets louder.
Even if I change sound mode, monitor out
sound is constant.
Even if I set mute on, monitor out is still
outputting.
I set Mute on but sound is still outputting.
There is a vertical line(red,green,blue) on
picture.
If the Volume is Mute or set to Volume level 0 or Melody mode is off, or in the case of automatic power off
due to the 'Sleep timer' function, then no melody will be played at power off.
It takes about 2 seconds to adapt to volume levels on different channels.
The monitor out sound is independent from the main sound output, therefore changes to the audio output will
not affect the monitor output.
The monitor out sound is independent from the main Speaker output, therefore to Mute or adjust the volume
of monitor out a separate external decoder (AMP) is required.
The volume buttons and MUTE buttons do not operate when the Speaker Select is
set to External Speaker. Please set the volume on your Home theater.
Speaker Settings
■
Speaker Select (External Speaker / TV Speaker)
●
A sound echo may occur due to a difference in decoding speed between
the main speaker and the audio receiver. In this case, set the TV to External Speaker.
When Speaker Select is set to External Speaker, the volume and MUTE buttons
☞
will not operate and the sound settings will be limited.
When Speaker Select is set to External Speaker.
☞
TV Speaker: Off, External Speaker: On
●
When Speaker Select is set to TV Speaker.
☞
TV Speaker: On, External Speaker: On
●
If there is no video signal, both speakers will be mute.
☞
This occurs when TV set has a defect on one line from DATA SOURCE DRIVER IC. Contact Samsung
Service centre to resolve this problem.
Page 51
Troubleshooting
Other Problems
ProblemSolution
I can not hear any sound from speaker in
HDMI mode when using a DVI-HDMI
conversion cable.
If the input signal is DVI RGB signal through an HDMI conversion cable, there is no digital sound data, you
can not hear any sound. A DVI connection does not carry any sound data. You should connect an audio cable
to the appropriate input jack for a seperate audio channel.
Although the TV caption shows HD, the
visual quality is not satisfactory.
The visual qualities of digital channels vary
HDMI Black Level does not work on HDMI
device that is output by YCbCr.
There is no sound when using HDMI mode.
The HD caption that appears when switching channels or when pressing the Information button on the remote
control means the selected channel is simply a digital channel. If the broadcasting station converts an analog
signal into digital and transmits the signal, the visual quality may not be perfect.
The visual qualities of digital channels may vary depending on the original production method(analog or
digital)
Grouping displayed information when switching channels.
→
If the original production method is digital: High visual quality program.
→
If the original production method is analog: The digital program displayed on the screen is originally
→
an analog program which has been converted. The visual quality is of an SD grade.
This function is active only when the an external device
(DVD player, STB etc.) is connected to the TV via HDMI(RGB Signal).
If you use external equipment that support low HDMI version, sound may not be output at TV that support
new HDMI version(HDMI1.3).
If sound does not work, use HDMI2 IN for video input and DVI IN(HDMI1) port[R(red) - AUDIO - L(white)]
→
for audio input.
Page 52
Troubleshooting
• WMA 10 Pro supports up to 5.1 channel. WMA lossless audio is
not supported.
• RealAudio 10 lossless is not supported.
• QCELP, AMR NB/WB are not supported.
• If
Supported Multi Media format(photo, music, video)
Video DecoderAudio codec
• Supports up to H.264, Level 4.1
• H.264 FMO / ASO / RS, VC1 SP / MP / AP L4 and
AVCHD are not supported.
• For all Video codecs except MVC, VP8, VP6:
−− Below 1280 x 720: 60 frame max
−− Above 1280 x 720: 30 frame max
−− GMC 2 over is not supported.
• Supports only SVAF Top/Bottom and Side by Side.
• Supports only BD MVC Spec.
Vorbis is only in Webm container, supports up to 2 channel
Page 53
Troubleshooting
Supported Multi Media format(video)
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