Thank you for purchasing this Samsung product.
To receive more complete service, please register your
product at
www.samsung.com
Model Serial No.
To directly go to the page that provides instructions on
how to use the manual for visually impaired users, select
the Menu Learning Screen link below.
“Menu Learning Screen
” Link
Contents
Guide
Connections
Connection Guide
5
6Connecting an Antenna (Aerial)
Connecting to the Internet
7
10 Connection Cables for External Devices
12 Switching between external devices connected to the TV
14 Connection Notes
Peripherals
16 Controlling External Devices with a Samsung Remote
Control - Using the Universal Remote
17 Using Anynet+ (HDMI-CEC)
18 Controlling the TV with a Keyboard, Mouse or Gamepad
Picture and Sound
63 Adjusting the Picture Quality
Setting the Viewing Environment for External Devices
65
67 Picture Support Functions
69 Conguring a Sound Mode and Expert Settings
Using the Sound Support Functions
71
System and Support
Using the Time Functions and the Timers
73
76 Using the Auto Protection Time and Energy Saving
Functions
77 Updating the TV's Software
Audio and Video Functions for the Visually or Hearing
78
Impaired
Using Other Functions
83
20 Entering Text using the On-Screen Virtual Keyboard
Smart Features
Using Smart Hub
22
Using a Samsung account
30
32 Using Remote Access
35 Using the Apps Service
39 Using the Gallery App
40 Using the SmartThings App
Using the e-Manual
41
Using the Internet
44
Playing pictures/video/music
45
TV Viewing
Using the Guide
50
HbbTV
85
86 Using a TV Viewing Card (“CI or CI+ Card”)
89 Teletext Feature
Precautions and Notes
Supported broadcasting audio options
92
Read Before Using Apps
93
Read Before Using the Internet Function
94
Read Before Playing Photo, Video or Music Files
96
103 Read After Installing the TV
104 Supported Resolutions for UHD Input Signals
105 Read Before Connecting a Computer (Supported
Resolutions)
108 Supported Resolutions for Video Signals
110 Read Before Using Bluetooth Devices
Setting Up a Schedule Viewing
52
Using the Channel List
53
54 Editing channels
55 Using a Personal Favourites List
56 TV-Viewing Support Functions
111 Licences
Troubleshooting
FAQ
Picture Issues
Testing the picture
112
Sound and Noise Issues
116 Testing the sound
Channel and Broadcast Issues
External Device Connectivity Issues
Network Issues
Anynet+ (HDMI-CEC) Issues
Remote Control Issues
Apps
Media Files
Other issues
Diagnosing TV operational issues
The TV Screen does not Display Properly
When the TV screen does not display properly
131
The TV does not Turn On
138 When your TV does not turn on
The Picture is Distorted, or No Sound Comes Out of the
Sound Bar
144 When the TV does not connect with an external device
properly
Internet Access is not Available
When the TV can't connect to the Internet
149
There is No Sound or the Speakers are Making an Odd Sound
When no sound comes out of the TV, or the sound is
154
breaking up
The Remote Control does not Work
161 When the remote control does not work
Getting Support
130 Getting support through Remote Management
130 Finding the contact information for service
130 Requesting service
Updating the Software
Updating the latest TV's software
166
Accessibility Guidance
Menu Learning Screen
Using the accessibility menu
173
177 Using the TV with Voice Guide on
Using the guide
178
180 Using Schedule Viewing
181 Using the Channel List
183 Using Smart Hub
186 Launching the e-Manual
Guide
Connection Guide
Audio Device
Video Device
Smartphone
PC
Input Device
Game Console
External Storage
HDMI (ARC)
Optical
Bluetooth
Wi-Fi
Wi-Fi Speaker Surround Setup
HDMI Troubleshooting
Connect audio devices, such as speakers, sound bars,
headphones, or home theatres, to your TV.
Learn how to use various features.
Connections
You can watch live broadcasts by connecting an antenna cable to your TV and can get access to the Internet by
using a LAN cable or wireless access point. Using various connectors, you can also connect external devices.
Connection Guide
You can view detailed information about external devices that can be connected to the TV.
SourceConnection GuideTry Now
It shows you how to connect various external devices such as video devices, game consoles and PCs using pictures.
If you select the connection method and an external device, the connection details appear.
Make sure that you have the wireless access point's SSID (name) and password settings before attempting to
connect. The network name (SSID) and security key are available on the wireless access point's conguration
screen. See the wireless access point's user manual for more information.
The image on your TV may differ from the image above depending on the model and geographical area.
If no wireless access point is found, select Add Network at the bottom of the list and enter the network name (SSID).
If your wireless access point has a WPS or PBC button, select Use WPS at the bottom of the list, and then push the WPS or
PBC button on your access point within 2 minutes. The TV will connect automatically.
To view or delete previously connected network names (SSIDs), move the focus to Manage Saved Networks, and then press
the Select button.
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Checking the Internet connection status
SettingsGeneralNetworkNetwork StatusTry Now
View the current network and Internet status.
Resetting Your Network
SettingsGeneralNetworkReset NetworkTry Now
Restore the network settings to the factory default.
Turning on the TV with a mobile device
SettingsGeneralNetworkExpert SettingsPower On with Mobile
You can turn on the TV using a mobile device connected to the same network as the TV.
This function is available with a mobile device connected to the TV through the SmartThings app or the Apple AirPlay
function.
Connecting an IP control device to the TV
SettingsGeneralNetworkExpert SettingsIP Remote
You can connect an IP control device to the TV remotely to manage your IP device.
To use this function, Power On with Mobile must be turned on.
Turning this feature on may allow other IP control devices to control your TV. We recommend turning this feature on only if
an authorised third-party custom controller is installed and conguredspecically for a Samsung TV and if your Wi-Fi
network is password protected.
This function may not be supported depending on the model or geographical area.
Changing the name of the TV
SettingsGeneralSystem ManagerDevice NameTry Now
You can change the name of the TV on the network. Select User Input at the bottom of the list and change the
name.
- 9 -
Connection Cables for External Devices
You can view detailed information about the connection cables for external devices that can be connected to the TV.
Cable nameImageDescription
Each cable simultaneously transmits digital video and audio signals
from an external device to the HDMI port on the TV.
HDMI
to
HDMI
HDMI
to
MINI HDMI
Cables are divided into various types according to the types of input/
output ports on external devices.
HDMI
to
Micro HDMI
HDMI
to
USB Type-C
HDMI
to
DisplayPort
Mini DisplayPort
to
HDMI
- 10 -
Cable nameImageDescription
DVI
to
HDMI
Optical
Component
DVI to HDMI cables can transmit only digital video signals and not
audio signals. We recommend that you use HDMI to HDMI cables.
Optical cables are used to transmit audio signals to external
speakers with low signal loss.
Optical cables do not transmit video signals.
Component cables transmit analogue signals.
The video signal is separated and transmitted to the red, green and
blue terminals to provide HD (1080i) pictures. The audio signal is
transmitted to the red and white terminals.
Composite cables transmit analogue signals.
Composite
Available connection cables may differ depending on the model or geographical area.
The video signal is transmitted to the yellow terminal and the audio
signal is transmitted to the red and white terminals.
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Switching between external devices connected to the TV
Universal Remote
Edit
Information
Add to Home
Source
You can switch between TV programmes and the content of external devices.
Source
When you select a connected external device on the Source screen, the output of the selected device is displayed on
the TV's screen.
You can also start this function by pressing the SOURCE button.
To control a device (Blu-ray player, game console, etc.) that supports universal remote control with the TV's remote control,
connect the device to an HDMI port on the TV, and then turn on the device. The output displayed on the TV is automatically
switched to the output of the device or you can congure universal remote control for the device automatically. For more
information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal Remote".
When a USB device is connected to the USB port, a pop-up message appears that lets you switch easily to the media
content listed on the device.
This function may not be supported depending on the device and geographical area.
Editing the name and icon of an external device
Source
You can change the port name for a connected external device or add it to the Home Screen.
Sources
The image on your TV may differ from the image above depending on the model and geographical area.
1.
Move the focus to a connected external device.
2.
Press the up directional button. The following functions become available.
Available functions may differ depending on the port type.
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1.Universal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
2.Edit
You can rename the input ports and change the device icons.
3.Information
You can view detailed information about an external device.
4.Add to Home
You can add the port of an external device to the Home Screen for quick switching.
Using additional functions
You can use the following features on the Source screen.
• Remote Access
Use the TV to access your PC via remote PC or Screen Sharing (Wireless).
For more information, refer to "Using Remote Access".
• Connection Guide
Displays device connection instructions.
For more information about the Connection Guide, refer to "Connection Guide".
• Universal Remote
Lets you register external devices to your Samsung remote control and control them using the Remote.
This function may not be supported depending on the model or geographical area.
For more information, refer to "Controlling External Devices with a Samsung Remote Control - Using the Universal
Remote".
- 13 -
Connection Notes
When connecting an external device, note the following.
The number of connectors and their names and locations may differ with the model.
Refer to the external device's operating manual when connecting it to the TV. The number of external device connectors
and their names and locations may differ with the manufacturer.
Connection notes for HDMI
• The following types of HDMI cables are recommended:
– High Speed HDMI Cable
– High Speed HDMI Cable with Ethernet
– Premium High Speed HDMI Cable
– Premium High Speed HDMI Cable with Ethernet
– Ultra High Speed HDMI Cable
• Use an HDMI cable with a thickness of 17 mm or less.
• Using a non-certified HDMI cable may result in a blank screen or a connection error.
• Some HDMI cables and devices may not be compatible with the TV due to different HDMI specifications.
• This TV does not support HDMI Ethernet Channel. Ethernet is a Local Area Network (LAN) built with coaxial
cables standardised by the IEEE.
• Use a cable shorter than 3 m to get the best UHD viewing quality.
• Many computer graphics adaptors do not have HDMI ports, but have DVI or DisplayPort ports instead. If your PC
does not support HDMI video out, connect your PC with a DVI to HDMI or HDMI to DisplayPort cable.
• When the TV is connected to an external device such as a DVD/BD player or a set-top box via HDMI, power sync
mode will be automatically activated. In the power sync mode, the TV continues to detect and connect external
devices via HDMI cable. This function can be deactivated by removing the HDMI cable of the connected device.
This function may not be supported depending on the model.
- 14 -
Connection notes for computers
• For the resolutions supported by the TV, refer to "
• If you want to connect your PC and TV wirelessly, both of them must be connected to each other on the same
network.
• When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality or functionality, for example, if
the network has an NAS (Network-Attached Storage) device.
Read Before Connecting a Computer (Supported Resolutions)".
Connection notes for mobile devices
• To use the Smart View function, the mobile device must support a mirroring function such as Screen Mirroring or
Smart View. To check whether your mobile device supports the mirroring function, refer to the mobile device's
user manual.
• To use Wi-Fi Direct, the mobile device must support the Wi-Fi Direct function. To check whether your mobile
device supports Wi-Fi Direct function, refer to the mobile device's user manual.
• The mobile device and your Smart TV must be connected to each other on the same network.
• Use AirPlay if you are an iPhone or iPad user. For more information, refer to
SmartphoneApple AirPlay.
SourceConnection Guide
This function may not be supported depending on the model.
• The video or audio may stop intermittently, depending on network conditions.
• When sharing content with other network-based devices such as those in an IP (Internet Protocol) storage
system, sharing may not be supported due to the network’s configuration, quality or functionality, for example, if
the network has an NAS (Network-Attached Storage) device.
- 15 -
Peripherals
Connect external devices such as a keyboard for ease of use.
Controlling External Devices with a Samsung Remote Control - Using the
Universal Remote
Control the TV and connected external devices with a Samsung remote control.
SourceUniversal Remote
You can control external devices connected to the TV using a Samsung remote control. To control external devices,
register them by following the instructions on the screen.
This function may not be supported depending on the model or geographical area.
You can also use the Anynet+ (HDMI-CEC) function to operate external Samsung devices with your TV's remote control
without any additional setup. For more information, refer to "Using Anynet+ (HDMI-CEC)".
Specic external devices connected to the TV may not support the universal remote feature.
Do not place any obstacles in front of an external device and TV's logo. It may cause signals from the remote control to be
transmitted improperly.
The TV memorises both the external device and its connection port (HDMI 1, HDMI 2, etc.).
If you have difculty controlling external devices with the Universal Remote, try adjusting the positions of the external
devices.
This function may not operate properly depending on the TV installation environment and the features of external devices.
- 16 -
Using Anynet+ (HDMI-CEC)
Control an external device connected via Anynet+ (HDMI-CEC) with the remote control.
You can use the TV's remote control to control external devices that are connected to the TV by an HDMI cable and
that support Anynet+ (HDMI-CEC). Note that you can only set up and operate Anynet+ (HDMI-CEC) with the remote
control.
Connecting an external device through Anynet+ and using their menus
SettingsGeneralExternal Device ManagerAnynet+ (HDMI-CEC)Try Now
1.
Set Anynet+ (HDMI-CEC) to On.
2.
Connect an HDMI-CEC-compliant device to the TV.
3.
Turn on the connected external device.
The device is automatically connected to the TV. After the connection process is nished, you can access the menu
of the connected device using your TV remote and control the device.
The connecting process can take up to 2 minutes to complete.
Read before connecting an Anynet+ (HDMI-CEC) device
Anynet+ (HDMI-CEC)-enabled devices must be connected to the TV with an HDMI cable. Note that some HDMI cables may
not support Anynet+ (HDMI-CEC).
You can congure the TV's Universal Remote to control third-party cable boxes, Blu-ray players and home theatres that do
not support HDMI-CEC. For more information, refer to "Controlling External Devices with a Samsung Remote Control -
Using the Universal Remote".
Anynet+ cannot be used to control external devices that do not support HDMI-CEC.
The TV remote control may not work under certain circumstances. If this occurs, set up the device as an Anynet+ (HDMI-
CEC)-enabled device again.
Anynet+ (HDMI-CEC) works only with external devices that support HDMI-CEC and only when those devices are either in
standby mode or turned on.
Anynet+ (HDMI-CEC) can control up to 12 compliant external devices (up to 3 of the same type) except for home theatres.
Anynet+ (HDMI-CEC) can control only one home theatre system.
To listen to 5.1 channel audio from an external device, connect the device to the TV via an HDMI cable and connect a 5.1
home theatre system directly to the external device's digital audio output connector.
If an external device has been set up for both Anynet+ and a universal remote control, the device can be controlled only
with the universal remote control.
- 17 -
Controlling the TV with a Keyboard, Mouse or Gamepad
Connecting a keyboard, mouse or gamepad to make it easier to control the TV.
SettingsGeneralExternal Device ManagerInput Device ManagerTry Now
You can connect a keyboard, mouse or gamepad to make it easier to control the TV.
Connecting a USB keyboard, mouse or gamepad
Plug the keyboard, mouse or gamepad cable into the USB port.
If you connect a mouse, it is available only in the Internet app and Remote Access function.
XInput USB gamepads are supported.
For more information, refer to Input Device in Connection Guide (SourceConnection GuideInput Device).
You can set up the keyboard with the Keyboard Language and Keyboard type functions.
• Mouse Settings
You can set up the mouse with the Primary Button and Pointer Speed functions.
Entering Text using the On-Screen Virtual Keyboard
Use the virtual keyboard to enter text on your TV.
The image on your TV may differ from the image above depending on the model and geographical area.
1.Recommend text
When you type a word you want to use as a search term, this function displays related suggestions from which you
can choose one.
- 20 -
2.Options
Select on the virtual keyboard screen. The following options are available:
The options available may differ depending on the function running currently.
• Recommend text
• Reset Recommended Text Memory
• Accented Character Preview
• Predict Next Character (when using direction buttons)
• Language
3.Predict Next Character
Each time you type a character on the virtual keyboard, the next characters predicted to be typed are displayed. You
can use the directional buttons on the remote control to select one.
- 21 -
Smart Features
You can enjoy various apps with Smart Hub.
Using Smart Hub
View descriptions of Smart Hub's basic functions.
From Smart Hub, you can use the Internet search function, install and use various apps, view photos and videos or
listen to music stored on external storage devices, and perform more functions.
Some Smart Hub services are paid services.
To use Smart Hub, the TV must be connected to the Internet.
Some Smart Hub features may not be supported depending on the service provider, language or geographical area.
Smart Hub service outages can be caused by disruptions in your Internet service.
To use Smart Hub, you must agree to the Smart Hub service agreement and the collection and use of personal information.
Without giving consent, you cannot use the additional features and services. You can view the entire text of the Terms &
Privacy by navigating to SettingsTerms & Privacy. Try Now
If you want to stop using Smart Hub, you can cancel the agreement. To cancel the Smart Hub service agreement, select
The image on your TV may differ from the image above depending on the model and geographical area.
On the Home Screen, you can easily run the apps you have used previously or frequently. The apps can also be
moved or deleted from the screen.
1. Settings
When the focus is moved to Settings, a list of quick settings icons appears above the top of the menu. You can
quickly set frequently used functions by clicking the icons.
• e-Manual
You can open the user manual embedded in your TV.
- 23 -
• Picture Mode
You can select the picture mode that provides the best viewing experience. To change the picture mode, press
the Select button. To make ne adjustments, press the up directional button, and then select Picture Setup.
• Sound Mode
You can select a sound mode to optimise your listening experience. To change the sound mode, press the Select
button. To make ne adjustments, press the up directional button, and then select Equaliser Setup.
• Sound Output
You can select which speakers the TV uses for audio output. To change the audio output, press the Select
button. To connect to a Bluetooth speaker, press the up directional button, and then select Bluetooth Speaker
List.
Connecting Bluetooth speaker may not be supported depending on the model or geographical area.
• Game Mode
You can enable game mode to optimise the TV's settings for playing video games with a gaming console, such
as a PlayStation™, Xbox™ or Nintendo Switch™.
For more information about Game Mode, refer to "Setting the Viewing Environment for External Devices".
This function is only available when an external input source is being used.
This function may not be supported depending on the model or geographical area.
• Subtitle
You can watch TV broadcasts with subtitles. To activate/deactivate the Subtitle function, press the Select
button. To run Accessibility Shortcuts, press the up directional button, and then select Accessibility Shortcuts.
• Audio Language
You can change to the audio language you want to hear. To make ne adjustments, press the up directional
button, and then select Go to Audio Options.
• PIP
While using a connected external device, you can watch a TV broadcast in a small picture-in-picture (PIP)
window. To make ne adjustments, press the up directional button, and then select PIP Setup.
This function may not be supported depending on the model or geographical area.
• Network
You can view the current network and Internet status. Press the up directional button, and then select Network
Status or Network Settings.
- 24 -
• Picture Size
You can change to the picture size you want to view. To make ne adjustments, press the up directional button,
and then select Go to Picture Size.
• Colour Tone
You can select a colour tone suitable for your viewing preferences. To change to a colour tone that you want,
press the Select button.
• Picture Clarity
You can optimise pictures that contain a lot of motions. To turn this function on or off, press the Select button.
To set the detailed options, press the up directional button, and then select Picture Clarity Settings.
This function is supported by TU7 series.
• Contrast Enhancer
You can prevent excessive differences between bright and dark areas on the TV screen. To change the Contrast
Enhancer setting, press the Select button.
• Digital Output Audio Format
You can select an output format for digital audio. Note that the Dolby Digital+ option is only available via HDMI
(ARC) for external devices that support the Dolby Digital+ format.
The HDMI (ARC) port may support eARC in some models.
• Colour Space
You can set the spectrum of colours on the TV screen. To change to a colour space that you want, press the
Select button. To set the detailed options, press the up directional button, and then select Colour Space
Settings.
• Device Care
You can run Device Care to diagnose and optimise your TV. Device Care can also check and optimise the TV's
storage. If any trouble found, it can call for technical support.
• All Settings
Display the Settings menu.
These functions may not be supported depending on the model or geographical area.
- 25 -
2. Source
You can select an external device connected to the TV.
For more information, refer to "Switching between external devices connected to the TV".
3. Search
You can search for channels, programmes, movie titles and apps from Smart Hub.
To use this feature, the TV must be connected to the Internet.
4. Apps
You can enjoy a wide range of content including news, sports, weather and games by installing the corresponding
apps on your TV.
To use this feature, the TV must be connected to the Internet.
For more information, refer to "Using the Apps Service".
5.Home
This menu appears rst when you press the button. Then you can quickly use any of Samsung Account,
Notication or Privacy Choices.
• Samsung Account
Go to the Samsung Account screen to create a new account or sign out of your account.
For more information about the Samsung Account, refer to "Using a Samsung account".
•Notication
You can view a list of notications for all events that occur on your TV. A notication appears on the screen
when it is time to broadcast a scheduled programme or when an event occurs on a registered device.
If you move the focus to Notication, and then press the Select button, a notication window appears on the
right and the following functions are available:
–Delete All
You can delete all your notifications.
–Settings
You can select services you want to be notified about.
When you select Allow sound, notifications are displayed with a notification sound.
• Privacy Choices
You can view and set the privacy policy for Smart Hub and various other services.
- 26 -
6.Universal Guide
Universal Guide is an app that allows you to search for and enjoy various content such as TV shows, dramas and
movies in one place. Universal Guide can recommend content tailored to your preferences.
You can use this feature on your mobile device with the Samsung SmartThings app.
To enjoy the content from these apps on your TV, they must be installed on the TV.
When you watch some paid content, you may need to make a payment using their associated app.
Some content may be restricted depending on your network conditions and your subscriptions to paid channels.
Parental control is necessary when children use this service.
Images may look blurry depending on the service provider's circumstances.
This function may not be supported depending on the model or geographical area.
- 27 -
Move
Remove
The image on your TV may differ from the image above depending on the model and geographical area.
7.Moving an item on the Home Screen
Move the focus to the app you want to move, press and hold the Select button on the remote control, and then
select Move in option menu. Move the app to the desired position by pressing the left or right directional button,
and then press the Select button. The selected app is moved on the Home screen.
In the region that does not support the Universal Guide, press the down directional button on the remote control.
8.Removing an item on the Home Screen
Move the focus to the app you want to delete, press and hold the Select button on the remote control, and then
select Remove in option menu. The selected app is deleted.
You can add the apps you want to use often to the Home Screen using Apps. To add your favourite apps to the Home Screen,
refer to "Managing installed apps".
- 28 -
Launching Smart Hub automatically
SettingsGeneralSmart FeaturesAutorun Smart HubTry Now
When you set Autorun Smart Hub to On, the TV displays the Home Screen automatically when you turn the TV on.
You can also turn this function on or off. Press the Select button at the current menu.
Launching the last used app automatically
SettingsGeneralSmart FeaturesAutorun Last AppTry Now
If Autorun Last App is set to On, the last used app is automatically run when you turn on the TV. You can also turn
this function on or off. Press the Select button at the current menu.
This function may not be supported depending on the app.
Testing Smart Hub connections
SettingsSupportDevice CareSelf DiagnosisSmart Hub Connection TestTry Now
Resetting Smart Hub
SettingsSupportDevice CareSelf DiagnosisReset Smart HubTry Now
You can reset the Smart Hub settings. To reset Smart Hub, enter the PIN. The default PIN is "0000" (for France and Italy:
"1111"). You can set the PIN in SettingsGeneralSystem ManagerChange PIN.
- 29 -
Using a Samsung account
Create and manage your own Samsung account.
SettingsGeneralSystem ManagerSamsung AccountTry Now
You can view the entire text of the Terms & Privacy in SettingsGeneralSystem ManagerSamsung
Account
You can create a Samsung account at http://account.samsung.com. Once you have an account, you can use the same ID on
both the TV and the Samsung website.
Signing in to a Samsung account
SettingsGeneralSystem ManagerSamsung AccountSign In