Sprint Worldwide Services Guide
Samsung ACE
TM
www.sprint.com
© 2008 Sprint Nextel. All rights reserved. SPRINT and other trademarks
are trademarks of Sprint Nextel.
1/14/08
I325_International_Guide_AL05_PS_011408_F5
Table of Contents
Sprint Worldwide Wireless Service . . . . . 1
Your SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Using Your Device in GSM Mode . . . . . . . . . . . . . 3
Using Your SIM Card’s PhoneBook . . . . . . . . . . . 7
Setting GSM Services Options . . . . . . . . . . . . . . . 9
Contacting Sprint . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Selecting a Network . . . . . . . . . . . . . . . . . . . . . . . . 12
Sprint Worldwide
Your SIM Card
Wireless Service
⽧ Your SIM Card
⽧ Using Your Device in GSM Mode
⽧ Using Your SIM Card’s PhoneBook
⽧ Setting GSM Services Options
⽧ Contacting Sprint
⽧ Services
⽧ Selecting a Network
Your device allows you to roam throughout the world using both
CDMA (Code Division Multiple Access) and GSM (Global
System for Mobile Communications) networks. For a
complete list of countries and features available, visit
www.sprint.com/international.
Your device comes with a preinstalled SIM (Subscriber
Identity Module) card to support roaming on
compatible GSM networks. The SIM card must be
activated for international wireless service prior to it
initial use (outside of the United States).
To activate Sprint Worldwide service:
䊳 Call Sprint Worldwide Customer Service at
1-888-226-7212, option 2.
For more help with Sprint Worldwide international
setup, press
Start > More (left softkey) > International Usage
to display a brief set of onscreen GSM setup
instructions.
Your SIM card should be preinstalled. If you need to
Note
reinstall your SIM card, see “Removing Your SIM Card”
on page 2. The SIM card included with your device
contains information specific to your device and
should be retained with the device for use on GSM
networks.
1
Removing Your SIM Card
The SIM card comes preinstalled but can be removed
if necessary.
1. Remove the battery cover.
䡲 Press down with thumbs as indicated below.
䡲 While applying pressure, slide cover away from
the camera lens (as shown below).
2. Remove the battery to gain access to the SIM card
slot.
2
3. Carefu lly remove the SIM card f rom the slot (sh own
below).
4. Reinstall the battery.
䡲 Insert the battery into the opening on the back of
the device, making sure the connectors align.
Gently press down to secure the battery.
䡲 Position the battery cover and firmly slide it in until
you hear a click.
5.
X
Press to turn the
device on.
䡲 Your device will turn on,
search for Sprint service,
and then enter standby
mode.
䡲 If your device is not yet
activated, or if it is
locked, see the “Getting
Started With Sprint
Service” section of the
Samsung ACE
TM
User
Guide for more
information.
䡲 If your device does not detect a SIM card while in
GSM mode, it will display in the upper-right
corner of the Home screen.
Your device’s batter y should have enough charge to
Note
turn on, find a signal, set up your voicemail, and make
a call. You should fully charge your battery as soon as
possible. See “Charging the Battery” section of the
Samsung ACE
TM
User Guide for more details.
Using Your Device in GSM Mode
Sprint offers voice service on CDMA networks in
Note
nearly 40 countries around the world; accessing
service in these countries is as simple as powering on
your device. Call Sprint Worldwide Customer Service
before your trip to verify your ser vice allows for
international dialing. In countries where CDMA service
is not available you will need to access a GSM
network.
Entering GSM Mode
Once you have installed the SIM card, your device may
be used in GSM mode on GSM networks while
traveling internationally. To operate on international
GSM networks, you need to switch the device from
CDMA (default) mode to GSM mode.
3
To enter GSM mode from CDMA mode:
1. Press Start > More (left softkey) > More (left softkey) >
Service Mode. The following options appear in the
selection window:
䡲 Sprint CDMA
䡲 Int’l GSM
2. Use the navigation key to select the Int’l GSM
service mode and then press
Apply (right softkey).
A Confirm Reset dialogue box appears in the
display asking if you wish to change phone
modes.
3. Type 'yes' in the box and press OK (right softkey).
Press
Cancel (left softkey) to return to the previous
screen.
䡲 If you pressed OK, the device will power off and
then restart in the selected mode.
While in the United States, your device will operate only
Note
in CDMA mode; domestic GSM networks will not be
accessible via this device.
4
Making and Answering Calls in GSM Mode
When traveling on international GSM networks while in
GSM mode, you can place and answer calls the same
as in CDMA mode. Certain features and services are
not available in all countries.
Visit
www.sprint.com/international for more information on
services that are available while roaming.
Calling Emergency Numbers in GSM Mode
When traveling on international GSM networks while in
GSM mode, you can place calls to emergency services
(even if your account is restricted or Call Barring is
active.)
To place calls to emergency services:
䊳 Press .
Using Plus (+) Code DialingPlacing calls from one
country to another country is simple with the Plus (+)
Code Dialing feature. When placing international calls,
you can use Plus Code Dialing to automatically enter
the international access code for your location (for
example, 011 for international calls placed from the
United States).
Your device must be in GSM mode for you to use Plus
Note
Code Dialing.
To use Plus Code Dialing to place an international call:
1. Press and hold until a “+” is displayed on the
device’s display screen.
2. Enter the country code, city code or area code,
and the phone number you’re calling, and then
press .
(The access code for international dialing will
automatically be dialed, followed by the country
code, city or area code, and the phone number.)
Direct Dial
To place an international call by dialing direct:
䊳 Dial the international access code, the country
code, the city or area code, and the phone
number, and then press to send the call.
Making Calls Within a Country (Local or Long Distance Dialing)
The steps for placing an international call within the
same country are identical to those for calling countryto-country, except it is not necessary to enter the
country code.
Calling the United States from Another Country
To place a call to the United States from another country:
1. Press and hold to display the “+” symbol. The
“+” symbol automatically inserts the exit code for
the country from which you are calling.
2. Press to insert the U.S. country code, and then
enter the area code and number.
3. Press to finish dialing the number.
5
Calling Other Countries
To place from one country to another country:
1. Press and hold to display the “+” symbol. The
“+” symbol automatically inserts the exit code for
the country from which you are calling.
2. Enter the country code of the person you are
calling.
3. Enter the area code without the leading zero,
followed by the number of the person you are
calling and press .
Retrieving Voicemail Messages
The Voicemail box of your GSM device is the same as
the one for your Sprint phone.
To retrieve voicemail messages:
1. Press and hold until a “+” symbol appears on
your device display.
2. Enter followed by your 10-digit phone number.
3. When you hear the voice greeting, press and
enter your password, followed by .
6
International Data Roaming
Sprint Worldwide Wireless Service can also keep you
connected via email and Web browsing when traveling
in countries in which Sprint offers data service. Data
services are available on both CDMA and GSM
networks; check
determine the services available where you are
traveling.
Note
www.sprint.com/international to
Prior to using your Sprint Worldwide GSM Data
Services, you must establish and utilize your CDMA
data services domestically on the Sprint National
Network.
Getting Started with Data Services
Before you can use Sprint Worldwide Data Services,
you must first have these services activated on your
account.
䊳 To activate, call Sprint Worldwide Customer
Service at
are available 24 hours a day, 7 days a week to
assist you.
Once your services are activated, you may need to
select a GSM data services provider for the country
you’re in. (See “Selecting a Network” on page 12.)
1-888-226-7212, option 2. Representatives
Accessing Your Email and Data Services on CDMA Networks
If data service is available on a CDMA network, then
you only need to set the phone to
not need to select the specific carrier. See “Using Your
Device in GSM Mode” on page 3.
CDMA mode; you will
Selecting a specific carrier is only necessary for
providers on the GSM network. If your device has
automatically selected a GSM network while traveling,
you will need to set the device to CDMA to access
CDMA data services.
Visit
www.sprint.com/international for a list of services
available for each country.
Using Your SIM Card’s PhoneBook
Your SIM card contains its own phone book that is
separate from your device’s internal Contacts list. You
can update and maintain the SIM PhoneBook
whenever your device is in GSM mode, even if you are
not in a GSM service area.
Your device must be in GSM mode for you to access
Note
the SIM card.
While the phone is in GSM mode, device can edit
Note
Contacts stored within both the device and SIM card.
While the device is in CDMA mode, the device can not
access Contacts stored on the SIM card.
7
When storing a Contacts entry into your SIM card, note
Contacts entry - SIM Card
Contacts entry - Phone
that only the name and number are saved. Entries
stored on the card do not contain any detailed
information that may be stored in the device's internal
memory. To store additional information for a particular
contact, such as email address, or dates, it is important
to save that information to your device’s onboard
memory.
When a SIM card is active, the Contacts list will then
display up to four types of entries:
8
Each Contacts entry stored on the SIM card can use
only
one phone number, and the entry’s name can be a
maximum of 255 characters.
Adding Entries to the SIM PhoneBook
Adding new entries to your SIM PhoneBook is similar
to adding entries to the device’s internal Contacts list.
To add a new SIM card phone book entry:
1. Press Start > Contacts > New (left softkey) > SIM
Contact.
2. Enter a name and phone number for the new
entry.
3. Press Done (left softkey) to store the new entry into
the SIM card’s Contacts list.
Move or Copy Contacts Entries to the SIM PhoneBook
You can also copy entries from your device’s Contacts
to your SIM PhoneBook.
To copy Contacts entries to your SIM PhoneBook:
1. Press Start > Contacts > Menu (right softkey) > Copy
All.
2. Select a copy option:
䡲 SIM to Phone to copy all your contacts from your
SIM Card to your device's onboard memory.
䡲 Phone to SIM to copy all your Contacts from your
device to your SIM card. Note that only the name
and number will be saved to the card.
The SIM PhoneBook provides three default fields
Note
Name, Phone Number, and Index). This information is
(
stored on your SIM card to provide information
mobility. When phonebook entries are moved or
copied to Contacts, all input fields are available for
entry; however this information is not stored on the
SIM card.
Deleting All SIM PhoneBook Entries
To delete all SIM PhoneBook entries:
1. Press Start > Contacts > Menu (right softkey) > Delete
All > SIM.
2. Press Yes (left softkey) to delete all contacts from
the SIM card or
No (right softkey) to cancel.
Setting GSM Services Options
There are several user options available for GSM
operation under your device’s Settings menu, including
Call Diverting, Call Barring, Call Waiting, and GSM
Network Selection. All these options require that your
device be in GSM mode and in a GSM roaming
coverage area. (See
maps showing where international GSM coverage is
available, and see “Entering GSM Mode” on page 3.)
www.sprint.com/international for
9
Using Call Barring (GSM)
Call Barring allows you to block certain types of
incoming and outgoing calls on your device. This
would be useful, for example if you allowed someone
to use your device for a short period of time.
To activate Call Barring (GSM):
1. Press Start > Settings > Phone > Call Barring.
2. Follow the onscreen instructions.
Contacting Sprint
Sprint Worldwide Customer Service is available to
answer your questions 24 hours a day, 7 days a week.
Please call the numbers below if you need assistance.
While in the United States:
䊳 Call 1-888-226-7212, option 2.
While traveling outside the United States:
䊳 Call +1-817-698-4199, option 2.
There is n o charge fo r this call f rom you r S print wire less
device.
10
From a landline phone when outside the United States:
Sprint Worldwide Customer Service can be reached
from a landline phone at
+1-817-698-4199, option 2.
Access or connection fees may apply. The toll free
numbers below can also be used to contact Sprint
Worldwide Customer Service in the following countries.
Country From Landline Phone
Anguilla
Barbados
Cayman Islands
China
Dominican Republic
France
Germany
Italy
1-888-226-7212
1-888-226-7212
1-888-226-7212
00 -1-80 0-713 -075 0
1-888-226-7212
0800-903200
0800-180-0951
800-787-986
Country From Landline Phone
Mexico
Trinidad and Tobago
United Kingdom
001-877-294-9003
1-800-201-7545
0808-234-6616
Services
Caller ID
Caller ID displays the number (and name, if in your
PhoneBook) of incoming calls. Caller ID in GSM mode
must be enabled by the user.
To enable or disable caller ID:
1. Press Start (left softkey) > Settings > Phone > Caller ID.
2. Press Everyone, No one or Only my contacts and
press .
Call Waiting
Call Waiting notifies you of an incoming call even while
you’re in a call. You can then accept, reject, or ignore
the incoming call. Unlike Call Waiting in CDMA mode,
Call Waiting in GSM mode must first be activated.
To use Call Waiting Internationally:
Call waiting in GSM mode must first be enabled as
follows:
1. Press Start (left softkey) > Settings > Phone > Call
Waiting.
2. Place a check mark in the “Provide call waiting
notifications” field and press .
Voicemail and Text Messages
To activate voicemail settings:
1. Press Start (left softkey) > Settings > Phone > Call
Options.
2. Select the Voicemail number field. The number to
call your voicemail is then displayed.
11
3.
To change the number, press and hold to
erase the numbers, then use the keypad to enter a
new number and press .
This number is automatically set up when you receive
Note
your device. You will probably not need to change it
unless otherwise instructed by your carrier.
Selecting a Network
To access your email and browse the Web when
traveling, you may need to manually select the carrier
that provides Sprint service in your location. You can
find a list of carriers for each country where GSM data
service is offered at
follow the instructions below to select the appropriate
carrier network on your device.
To s e l e c t a GSM d a ta service for a specific country:
1. Press Start (left softkey) > Settings > Phone > More... >
Networks.
䡲 The Current Network field displays a description
of the currently active network.
12
www.sprint.com/international. Then,
2. From the Network selection field, select Automatic or
Manual.
3. Press Menu (right softkey) > Find a New Network.
4. Press Set Networks. The settings are sent to the
network.
5. Press .
When traveling, it may be necessary to select a new
Note
compatible GSM data service carrier each time you
enter a new country.
Viewing Your Preferred Networks
1. Press Start (left softkey) > Settings > Phone > More... >
Networks.
䡲 The Current Network field displays a description
of the currently active network.
2. From the Network selection field, select Manu al.
3. Press Menu (right softkey) > Preferred Networks.
To add a new preferred network:
1. Repeat steps 1 - 3 from “Viewing Your Preferred
Networks” to access the Preferred Networks
screen.
2. Press Menu (right softkey) > Add.
3. Use the navigation key to select a new network
from the available list and press
(This newly added network then appears on the
Preferred Networks screen.)
Select (left softkey).
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