without prior written approval. Sprint, Sprint PCS, Sprint PCS Phone, Sprint PCS Wireless Web,
Sprint PCS Wireless Web Mail, Sprint PCS Wireless Web Short Mail and the diamond logo are
trademarks of Sprint Communications Company L.P. All other trademarks are property of their
respective owners.
Welcome to Sprint PCS
Sprint PCS built the largest all-digital, all-PCS nationwide network from the
ground up for clearer calls, reaching more than 230 million people. We
built our network to give you what we believe you really want from a
wireless phone: clear sound, private conversations and time-saving features.
And Sprint Personal Communications Services® can do something even
more far-reaching – simplify your life. Our advanced technology is designed
to grow with your communications needs so that one day you’ll be able to
rely entirely on your Sprint PCS Phone
This guide will introduce you to our technology and your new
Sprint PCS Phone through simple, easy-to-follow instructions. Since you’re
probably anxious to start using your phone, we encourage you to
immediately flip to Section One – Getting Started With Sprint PCS Service.
TM
to stay connected.
This section provides all the information you need to quickly activate your
phone, set up your voicemail and much more. It also contains information
on how to contact Sprint PCS should you have questions about service, want
to purchase additional products or services, or just check your account
balance.
his section walks you through the step-by-step basics of setting up
service for your Sprint PCS Phone
activating your phone, setting up your voicemail and how to contact
Sprint PCS for assistance.
Once you have completed this section, you’re ready to explore the advanced
features of your new phone.
TM
, including unlocking and
Section 1
Getting Started With Sprint PCS Service11
Turning Your Phone ON and OFF
Turning Your Phone ON
To turn your phone on, press for approximately two seconds.
Once your phone is ON, it displays “Looking for Service” indicating that
your phone is searching for a signal. When your phone finds a signal, it
automatically enters Standby mode – the phone’s idle state. At this point,
you are ready to begin making and receiving calls.
If your phone is unable to find a signal after 15 minutes of searching, a
Power Save feature is automatically activated. When a signal is found,
your phone automatically returns to standby mode.
In power save mode, your phone searches for a signal periodically
without your intervention. You can also initiate a search for
Sprint PCS service by pressing any key (when your phone is turned ON).
Tip: The Power Save feature helps to conserve your battery power when
you are in an area where there is no signal.
Turning Your Phone OFF
Press for two seconds.
Your screen remains blank while your phone is off.
Getting Started With Sprint PCS Service
Determine If Your Phone Is Already Activated
If you received your phone in the mail or purchased it at a Sprint® Store,
it probably has been activated. All you need to do is unlock your phone.
If your phone is not activated, please refer to your Start HereBrochure
for easy step-by-step instructions.
Section 1
12Getting Started With Sprint PCS Service
Unlocking Your Phone
Follow these steps to unlock your phone:
1.Press and hold to turn the phone on.
2.Press .
3.Enter your four-digit lock code. For security purposes, the code is not
visible as you type.
Tip: If you can’t recall your lock code, try using the last four digits of either
your Social Security number or Sprint PCS Phone Number, or try 0000. If
none of these work, call Sprint PCS Customer Care at 1-888-211-4PCS
(4727).
Activating Your Phone
To activate your phone, follow the directions in the Start Here Brochure
that was included with your phone. Or visit
http://activate.sprintpcs.com and activate your phone online.
Getting Started
1
Setting Up Your Voicemail
All unanswered calls to your Sprint PCS Phone are automatically
transferred to voicemail, even if your phone is in use or turned off.
Therefore, you will want to set up your Sprint PCS voicemail box and
personal greeting as soon as your Sprint PCS Phone is activated.
To set up voicemail:
1.Press and hold .
2.Follow the system prompts to create your pass code, record your
greeting, record your name announcement and choose whether to
activate One-Touch Message Access (a feature that lets you press one
key to access messages and bypasses the need for you to enter your
pass code).
Note: The voicemail setup process may vary in certain affiliate areas.
Section 1
Getting Started With Sprint PCS Service13
Getting Help
Visit Our Web Site
Stop by www.sprintpcs.com to get up-to-date information on Sprint PCS.
You can also:
䊳Review coverage maps
䊳Learn how to use voicemail
䊳Access your account information
䊳Purchase accessories
䊳Add additional options to your service plan
䊳Check out frequently asked questions
䊳And much more
Sprint PCS Customer Care
Sprint PCS Customer Advocates are available to assist you 24 hours a day,
seven days a week. Simply dial 1-888-211-4PCS (4727) from any phone
or press
from your activated Sprint PCS Phone
while on the Sprint PCS Nationwide Network.
Tip: If you need to reach Sprint PCS Customer Care while you are off the
Sprint PCS Network, dial 1-888-211-4PCS (4727).
Once you dial Sprint PCS Customer Care, you can access a number of
helpful account services through our automated Customer Care line. By
following the voice prompts, you’ll be able to learn more about
Sprint PCS Products and Services, get Sprint PCS coverage by zip code or
request a copy of your invoice.
Tip: If you have a question regarding the operation of your Sprint PCS
Phone, dial 1-888-211-4PCS (4727) from another phone so you can use your
Sprint PCS Phone while speaking with Customer Care.
Section 1
14Getting Started With Sprint PCS Service
Receiving Automated Billing Information
For your convenience, your phone gives you free access to billing
information on your Sprint PCS account. This information includes
balance due, payment received, billing cycle and the amount of minutes
used since your last billing cycle. Follow these steps to access this
information:
1.Press .
2.Follow the voice prompts to receive the information you want.
Note: This service may not be available in all affiliate markets.
Sprint PCS Directory Assistance
Sprint PCS Directory Assistance provides a variety of services, including
residential, business and government listings; assistance with local or
long-distance calls; movie listings; hotel, restaurant and shopping
information and major local event information. There is a per call
Getting Started
1
charge and you will be billed for airtime.
䊳Press .
Sprint PCS Operator Services
Sprint PCS Operator Services can provide assistance in placing collect
calls or calls billed to a local telephone calling card or a third party.
䊳Press .
Note: Sprint PCS Operator Services may not be available in all affiliate
markets.
Section 1
Getting Started With Sprint PCS Service15
Understanding This User Guide
This user guide introduces you to our technology and all the advantages
of your new Sprint PCS Phone – through easy-to-follow instructions.
䊳Sections break down categories of information to progressively take
you all the way from learning the basics to using the most advanced
phone features.
䊳Tips highlight special shortcuts and timely reminders to help you
make the most of your new phone.
䊳The Index helps you find specific information quickly.
We know that your time is valuable and that’s why we’ve designed this
guide to be used in a building block format or in stand-alone sections.
You’ll get the most out of your phone if you read each section. However,
if you’d like to get right to a specific feature, you’ll be able to locate the
specific section using the colored tabs. Follow the instructions in that
section and you’ll be ready to use your phone in no time.
Section 1
16Getting Started With Sprint PCS Service
2
Y
Getting to Know
Your Sprint PCS Phone
In This Section
䊳Front View of Phone
䊳Viewing the Display Screen
TM
Your Phone
Getting to Know
䊳Your Phone’s Highlights and Features
䊳Using the Battery
our Sprint PCS Phone is packed with features that simplify your life and
expand your ability to stay connected to the people and information
that are important to you. We know that you’re anxious to start using it, so
this section will give you a quick introduction to your new phone. The
easy-to-follow instructions will guide you through the basics of the most
common features of your phone and you’ll be on your way to using it in
no time.
Don’t forget the other chapters in this guide. They’re filled with information
about the capabilities and benefits of your new Sprint PCS Phone. They
include detailed step-by-step instructions that familiarize you with all the
2
features and explain how to customize your phone to meet your specific needs.
Section 2
Getting to Know Your Sprint PCS Phone17
Highlights and Features
Congratulations on the purchase of your phone (SPH-A400). This phone
is lightweight, easy-to-use, reliable, and offers many significant features:
䊳Dual-band capability provides access to other PCS CDMA and analog
cellular networks where Sprint PCS has implemented roaming
agreements. For further information see "Understanding How
Roaming Works" on page 28.
䊳Sprint PCS Wireless Web
Internet in digital mode. For further information see "The Sprint
PCS Wireless Web Browser" on page 104.
䊳Sprint PCS Wireless Web Mail
Sprint PCS Wireless Web Short Mail
text messaging capabilities. For further information see "Using
Sprint PCS Wireless Web Mail" on page 112.
䊳Sprint PCS Wireless Web
capabilities for your personal computer in digital mode. For further
SM
Browser provides access to the wireless
SM
, AOL Instant Messenger
SM
provide quick and convenient
SM
Connection offers wireless modem
SM
Service and
information see "Signing up for Sprint PCS Wireless Web Updates"
on page 116.
䊳Sprint PCS Voice Command
SM
lets you dial phone numbers by
speaking someone’s name or the digits in their phone number. For
further information see "Using Sprint PCS Voice Command" on page
36.
䊳Large 4-level gray scale, 6-line display.
䊳User friendly, menu driven access to features and options.
䊳The phone’s “flip” cover can be set to answer an incoming call when
opened.
䊳The backlit display screen makes it effortless to read the display in
low light environments and at night.
䊳An Internal Phone Book with 250 number capacity.
䊳Speed Dialing, there are four methods of calling numbers previously
stored in the Internal Phone Book.
䊳A Calendar function allows the scheduling of events, the ability to
create “To Do Lists”, set timers and alarms.
䊳Voice activated dialing with 10 locations.
䊳T9 predictive text entry for simplicity in entering names and events
into both the Internal Phone Book and Calendar.
Section 2
18Getting to Know Your Sprint PCS Phone
䊳Vibrate mode announces incoming calls and messages without
disturbing people around you.
䊳A choice of melodies can be used instead of ringer types.
Your Phone
2
Getting to Know
Section 2
Getting to Know Your Sprint PCS Phone19
Front View of Phone
Section 2
20Getting to Know Your Sprint PCS Phone
Command Keys
Menu: Displays the first level or Main Menu of options.
Highlight and press
OK: Pressing when navigating through a menu accepts the
highlighted choice in the menu. Pressing
again to view the next menu page.
for two seconds
automatically dials your voicemail.
Navigation Key: This key allows you to scroll through the
phone menu options, and provides a shortcut to phone
functions from Standby Mode.
Volume Key: (On the side of your phone). Adjust the ringer
volume in standby mode (with the flip open). Adjust the voice
volume during a call. In a menu, scroll up or down to navigate
through the menu options. Volume Keys also mute the ringer
during an incoming call.
TALK: Place or receive a call. In standby mode, press the key
once to enter the Outgoing call log. If you press and hold the key
Your Phone
2
Getting to Know
down you will initiate Voice Dial.
CLR (CLEAR): Deletes characters from the display. When in a
menu, press to return to the previous menu.
END: Ends a call. Press and hold this key to turn your phone On
or Off. While in the main menu, it returns the phone to standby
mode and cancels your input.
Numeric Keys: Use these keys to enter numbers, letters, and
characters.
Pound: Enters the pound [#] character for calling features. In
text entry mode, press to enter a space.
Asterisk: Enters the asterisk [*] character for calling features. In
text entry mode, press to change the character input type.
Headset Jack: (on the top of the phone.) Allows you to plug in
an optional headset for safe, convenient hands-free
conversations.
Section 2
Getting to Know Your Sprint PCS Phone21
Viewing the Display Screen
This list identifies the symbols you’ll see on your display screen.
䊳 shows your current signal strength.The more lines you have,
the stronger your signal.
䊳 shows that the GPS receiver is On or Off.
䊳 means your phone cannot find a signal.
䊳 tells you a call is in progress.
䊳 indicates you are “roaming” off the Sprint PCS
Nationwide Network.
䊳 indicates you are “roaming” off the Sprint PCS
Nationwide Network on an analog system.
䊳 indicates you have voicemail, text, numeric pages, or
Sprint PCS Web Alert messages waiting. Press
briefly to see a list
of pending messages or press and hold to dial voicemail box.
䊳 indicates your phone is in vibrate mode.
䊳 shows your current battery charge strength. (Icon shown
fully charged.)
Tip: Display indicators let you know when you’re off the Sprint PCS
Nationwide Network and whether you’re operating in digital or analog mode.
Using the Battery
Battery Capacity
Your Sprint PCS Phone is equipped with a Lithium Ion (LiIon) battery. It
allows you to recharge your battery before it is fully drained. The battery
provides approximately 3.6 hours of continuous digital talk time
(1 hour in analog) or approximately 168 hours of continuous digital
standby time (15 hours in analog).
Approximately five minutes before the battery charge level gets too low to
operate the phone, the battery sensor will let you know by blinking an
empty battery icon (
warning message. If you continue to operate the phone without
charging, the phone will turn off automatically (after a three to five
minute delay). If this happens, your call will end.
Section 2
22Getting to Know Your Sprint PCS Phone
), sounding an audible alert and displaying a
Note: Long backlight settings, searching for service, vibrate mode and
Browser use affect the battery’s talk and standby times.
Tip: Be sure to charge your phone’s battery and watch your indicator to
ensure your levels are okay.
Installing the Battery
Your Sprint PCS Phone comes with a LiIon battery. Follow these steps to
install it:
1.Place the battery on to the back of the phone, making sure that the
three plastic tabs line up with the corresponding holes on the phone.
2.Gently push the battery down on the phone until it snaps into place.
Your Phone
2
Getting to Know
Removing the Battery
To remove your battery for charging or for another reason, follow these
easy steps:
1.Make sure the power is off by pressing and holding so you
don’t lose any stored numbers or messages.
2.Push up on the battery release latch and pull the battery away from
the latch.
3.Lift the battery away from the phone.
Section 2
Getting to Know Your Sprint PCS Phone23
Charging the Battery
Your Sprint PCS Phone comes with a rechargeable battery. You should
charge the battery as soon as possible so you can begin using your phone.
Keeping track of your battery’s charge is important. For a quick check of
your phone’s battery level, glance at the battery charge indicator located
in the upper-right corner of your phone’s display screen. If the battery
charge gets too low, the battery icon (
) blinks and the phone sounds
a warning tone.
Always use a Sprint PCS-approved Desktop Charger, Travel Charger or
Vehicle Power Adapter to charge your battery.
Warning! Using the wrong battery charger could cause damage to your
phone and void the warranty.
Using the Single-Slot Desktop Charger
To use the single-slot desktop charger provided with your phone:
1.Plug the dual-slot desktop charger’s power cord into a wall outlet.
2.Insert the phone (with the battery installed) into the slot of the
charger.
The LED on the front of the dual-slot desktop charger indicates the
following:
䊳A red light indicates the battery is charging.
䊳A green light indicates the battery is at least 90 percent charged.
䊳A yellow light indicates that the battery is operating at a temperature
that is too high or too low, or that there is a poor connection. Make
sure the phone is resting in the charger slot.
It generally takes about four hours to fully recharge a completely
discharged battery. With the Sprint PCS-approved LiIon battery, it is
practical to recharge the battery before it becomes completely discharged.
To get the quickest charge for any battery:
䊳Turn the phone off.
䊳Put the phone with the battery attached, into the front slot of the
charger.
Section 2
24Getting to Know Your Sprint PCS Phone
Serial Connector
The serial connector at the bottom of the phone allows you to connect
the Travel Adapter or Vehicle Lighter Charger to the phone. It also allows
you to connect the optional serial cable to the phone. For more
information, see "Accessory Options" on page 128.
Your Phone
2
Getting to Know
Section 2
Getting to Know Your Sprint PCS Phone25
Section 2
26Getting to Know Your Sprint PCS Phone
3
Understanding Roaming
In This Section
䊳Understanding How Roaming Works
䊳Understanding the Difference Between Roaming and
Sprint PCS Network Calls
䊳Setting Your Phone’s Roam Mode
䊳Setting and Using Call Guard
Understanding
Roaming
oaming is the ability to make or receive calls while you’re off the
Sprint PCS Nationwide Network. Your new
R
Phone
TM
works anywhere on the Sprint PCS Nationwide Network and allows
dual-band Sprint PCS
you to roam on analog and digital networks virtually anywhere in the U.S.
where compatible wireless service is available.
This section explains how roaming works as well as special features that let
you manage your roaming experience.
3
Section 3
Understanding Roaming27
Understanding How Roaming Works
Recognizing Icons on the Display Screen
Your phone’s display screen always lets you know when you’re off the
Sprint PCS Network and whether your phone is operating in analog or
digital mode. The following chart indicates what you’ll see depending on
where you’re using your phone.
Roaming
Indicator
Sprint PCS Nationwide Network
Other Digital Networks
Analog Networks
Tip: Remember, when you’re using your phone off the Sprint PCS Network,
always dial numbers using 11 digits (1 + area code + number.)
Note: You will pay a higher per-minute rate for roaming calls.
Roaming on Other Digital Networks
Analog
Indicator
When you’re roaming on other digital networks, your call quality and
security will be similar to the quality you receive when making calls
while on the Sprint PCS Network. You may not be able to access certain
calling features, such as Sprint PCS Wireless Web.
Roaming on Analog Networks
When you roam on analog networks, you will experience a similar
quality provided by other analog carriers today. Although some calling
features, such as Sprint PCS Wireless Web, may be unavailable, you can
still make and receive calls. You will experience a few differences
including:
䊳You are more likely to experience static, cross-talk, fade-out and
dropped calls.
Section 3
28Understanding Roaming
䊳Some calling features which are standard on the SprintPCS Network,
such as Call Waiting, Sprint PCS Wireless Web and direct
international dialing, are unavailable.
䊳There are security and privacy risks (eavesdropping and cloning)
that exist with conventional analog services today.
䊳Your battery needs recharging sooner when you use your phone for
analog roaming.
Tip: If you’re on a call when you leave the Sprint PCS Network and enter
an area where roaming is available (whether digital or analog), your call is
dropped. If your call is dropped in an area where you think Sprint PCS
Service is available, turn your phone off and on again to reconnect to the
Sprint PCS Nationwide Network.
Setting Your Phone’s Roam Mode
Your Sprint PCS Phone allows you to control your ability to roam. By
using the
Roaming menu option, you determine which signals your
Understanding
Roaming
phone accepts.
Set Mode
Choose from three different settings on your dual-band mode phone to
control your roaming experience:
1.Press for Main Menu
2.Press for Roaming.
3.Press for Set Mode. To select an option, scroll to select
Automatic, Sprint PCS, or Analog.
4.Press to Save.
䊳Automatic: This setting seeks Sprint PCS Service. When Sprint PCS
Service is unavailable, it searches for an alternative system.
䊳Sprint PCS: This setting allows you to select the Sprint PCS
Nationwide Network only and prevents roaming on other networks.
䊳Analog Only: This setting forces the phone to seek an analog
roaming system. The previous setting is restored the next time the
3
phone is turned on.
Section 3
Understanding Roaming29
Setting an Alert When Roam Charges Apply (Call Guard)
In addition to the roaming icon, Call Guard alerts you when roaming
charges apply. This feature makes it easy to manage your roaming
charges by reminding you when you make or receive roaming calls. It
also requires you to take additional steps before placing or answering a
roaming call. These additional steps are not required when you make or
receive calls while on the Sprint PCS Nationwide Network.
To Turn the Call Guard Feature On or Off:
1.Press for the Main Menu.
2.Press for Roaming.
3.Press for Call Guard. Wait briefly until a message prompt
displays and then disappears from the display screen.
4.Select Yes or No, and press .
䊳If the Ye s option is chosen, an extra step is required to make or take
roaming calls.
䊳If the No option is chosen, no extra step is required to make or take
roaming calls.
To Place Roaming Calls With Call Guard On:
1.From the main menu, dial 1 + area code + the seven-digit number.
(You can also initiate a call from the Internal Phone Book, Call
History or Sprint PCS Web Messages) and press
2.A message is displayed indicating that roaming rate applies. Press
.
to place the call.
To Answer Incoming Roaming Calls With Call Guard On:
Remember if the Call Guard feature is set to On, you need to take extra
steps to make and receive roaming calls even if you have selected the
Analog Only setting.
Setting the Time and Date in Analog mode
The time and date are set automatically by the Sprint PCS network. If you
are outside your coverage area and are in analog mode, the time and
date are not automatically updated. To set the time and date in analog
mode:
1.Press for the Main Menu.
Section 3
30Understanding Roaming
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