Samsung SM-N980F, SM-N980F/DS, SM-N981B, SM-N981B/DS, SM-N985F User Manual
...
SM-N980F
SM-N980F/DS
SM-N981B
SM-N981B/DS
SM-N985F
SM-N985F/DS
SM-N986B
SM-N986B/DS
USER MANUAL
English. 02/2021. Rev.1.1
www.samsung.com
Table of Contents
Basics
5 Read me first
8 Device overheating situations and
solutions
11 Device layout and functions
16 Using the S Pen
17 Charging the battery
21 Nano-SIM card and eSIM
23 Memory card (microSD card)
(Galaxy Note20 Ultra 5G, Note20 Ultra)
25 Turning the device on and off
26 Initial setup
27 Fingerprint recognition
29 Face recognition
31 Camera
71 Internet
72 Gallery
76 Multi window
79 Samsung Health
80 Samsung Members
80 Galaxy Shop
80 Samsung Global Goals
80 Galaxy Wearable
81 Calendar
82 Reminder
83 Voice Recorder
85 My Files
85 Clock
85 Calculator
86 Game Launcher
Apps and features
46 Introduction
47 Samsung account
48 Transferring data from your previous
device (Smart Switch)
50 Understanding the screen
58 Notification panel
60 Entering text
62 Installing or uninstalling apps
64 Phone
67 Contacts
69 Messages
87 Game Booster
88 SmartThings
88 Smart View
89 Sharing content
91 Google apps
92 S Pen
104 Samsung Notes
107 PENUP
108 Bixby
110 Bixby Vision
111 Bixby Routines
113 AR Zone
117 Samsung Pay
119 Samsung Kids
2
Table of Contents
120 Music Share
122 Samsung DeX
128 Link to Windows
129 Screen capture and screen record
Settings
131 Introduction
132 Samsung account
132 Connections
133 Wi-Fi
135 Bluetooth
136 NFC and contactless payments
(NFC-enabled models)
137 Data saver
137 Mobile data only apps
138 Mobile Hotspot
138 More connection settings
140 Sounds and vibration
140 Sound quality and effects
141 Separate app sound
141 Notifications
142 Display
143 Motion smoothness
143 Changing the screen mode or
adjusting the display colour
147 Biometrics and security
148 Samsung Pass
150 Secure Folder
153 Secure Wi-Fi
154 Privacy
154 Location
155 Accounts and backup
155 Samsung Cloud
156 Google
156 Advanced features
157 Motions and gestures
158 Dual Messenger
159 Digital Wellbeing and parental
controls
159 Battery and device care
159 Optimising your device
160 Battery
160 Storage
160 Memory
161 Device protection
161 Apps
161 General management
162 Accessibility
162 Software update
163 About phone
144 Wallpaper
144 Themes
144 Home screen
145 Lock screen
145 Smart Lock
146 Always On Display
Appendix
165 Accessibility
179 Troubleshooting
184 Removing the battery
3
Basics
4
Basics
Read me first
Please read this manual before using the device to ensure safe and proper use.
•
Descriptions are based on the device’s default settings.
•
Some content may differ from your device depending on the region, service provider,
model specifications, or device’s software.
•
The device may require a connection to a Wi-Fi or mobile network when using some apps
or features.
•
Content (high quality content) that requires high CPU and RAM usage will affect the
overall performance of the device. Apps related to the content may not work properly
depending on the device’s specifications and the environment that it is used in.
•
Samsung is not liable for performance issues caused by apps supplied by providers other
than Samsung.
•
Samsung is not liable for performance issues or incompatibilities caused by edited
registry settings or modified operating system software. Attempting to customise the
operating system may cause the device or apps to work improperly.
•
Software, sound sources, wallpapers, images, and other media provided with this device
are licensed for limited use. Extracting and using these materials for commercial or other
purposes is an infringement of copyright laws. Users are entirely responsible for illegal
use of media.
•
You may incur additional charges for data services, such as messaging, uploading and
downloading, auto-syncing, or using location services depending on your data plan. For
large data transfers, it is recommended to use the Wi-Fi feature.
•
Default apps that come with the device are subject to updates and may no longer be
supported without prior notice. If you have questions about an app provided with
the device, contact a Samsung Service Centre. For user-installed apps, contact service
providers.
•
Modifying the device’s operating system or installing softwares from unofficial sources
may result in device malfunctions and data corruption or loss. These actions are violations
of your Samsung licence agreement and will void your warranty.
5
Basics
•
Depending on the region or service provider, a screen protector is attached for protection
during production and distribution. Damage to the attached screen protector is not
covered by the warranty.
•
You can see the touchscreen clearly even in strong outdoor sunlight by automatically
adjusting the contrast range based on the surrounding environment. Due to the nature
of the product, displaying fixed graphics for extended periods may result in afterimages
(screen burn-in) or ghosting.
–
It is recommended not to use fixed graphics on part or all of the touchscreen for
extended periods and turn off the touchscreen when not using the device.
–
You can set the touchscreen to turn off automatically when you are not using it.
Launch the
of time you want the device to wait before turning off the touchscreen.
–
To set the touchscreen to automatically adjust its brightness based on the
surrounding environment, launch the
Adaptive brightness
•
Depending on the region or model, some devices are required to receive approval from
the Federal Communications Commission (FCC).
If your device is approved by the FCC, you can view the FCC ID of the device. To view the
FCC ID, launch the
device does not have an FCC ID, it means that the device has not been authorised for sale
in the U.S. or its territories and may only be brought to the U.S. for the owner’s personal
use.
•
The use of mobile devices on aeroplanes or ships may be subject to federal and local
guidelines and restrictions. Check with the appropriate authorities and always follow
crew instructions regarding when and how you may use your device.
Settings
app, tap
switch to activate it.
Settings
Display
app and tap
→
Screen timeout
Settings
About phone
app, tap
, and then select the length
Display
→
Status information
, and then tap the
. If your
•
The use of Ultra-Wideband (UWB) transmitters is prohibited when activated within a
nominated distance of a specified Australian radio astronomy site. (Check the Radio
communications Class Licence 2015 published by the Australian Communications
and Media Authority for further details). How to turn off UWB: Turn on flight mode.
(Galaxy Note20 Ultra 5G, Note20 Ultra)
•
Depending on the region, you can view the regulatory information on the device. To
view the information, launch the
information
•
Your device contains magnets. Keep a safe distance between your device and objects
that may be affected by magnets such as credit cards and implantable medical devices. If
you have an implantable medical device, consult your physician before use.
.
Settings
app and tap
6
About phone
→
Regulatory
Basics
Maintaining water and dust resistance
Your device supports water- and dust-resistance. Follow these tips carefully to maintain the
water- and dust-resistance of your device. Failure to do so may result in damage to your
device.
•
Do not immerse the device in fresh water deeper than 1.5 m or keep it submerged for
more than 30 minutes. If you immerse the device in any liquid other than fresh water,
such as salt water, ionised water, or alcoholic beverage, liquid will enter the device faster.
•
Do not expose the device to water moving with force.
•
If the device is exposed to fresh water, dry it thoroughly with a clean, soft cloth. If the
device is exposed to other liquids, such as salt water, swimming pool water, soapy water,
oil, perfume, sunscreen, hand cleaner, or chemical products such as cosmetics, rinse it
with fresh water and dry it thoroughly with a clean, soft cloth. If you do not follow these
instructions, the device’s performance and appearance may be affected.
•
If the device has been immersed in water or the microphone or speaker is wet, sound
may not be heard clearly during a call. After wiping the device with a dry cloth, dry it
thoroughly before using it.
•
The touchscreen and other features may not work properly if the device is used in water.
•
If the device is dropped or receives an impact, the water- and dust-resistant features of
the device may be damaged.
•
Your device has been tested in a controlled environment and certified to be waterand dust-resistant in specific situations (meets requirements of classification IP68 as
described by the international standard IEC 60529-Degrees of Protection provided by
Enclosures [IP Code]; test conditions: 15-35 °C, 86-106 kPa, fresh water, 1.5 metre, 30
minutes). Despite this classification, it is still possible for your device to be damaged in
certain situations.
Instructional icons
Warning: situations that could cause injury to yourself or others
Caution: situations that could cause damage to your device or other equipment
Notice: notes, usage tips, or additional information
7
Basics
Device overheating situations and solutions
When the device heats up while charging the battery
While charging, the device and the charger may become hot. During wireless charging or fast
charging, the device may feel hotter to the touch. This does not affect the device’s lifespan or
performance and is in the device’s normal range of operation. If the battery becomes too hot,
the charging speed may decrease or the charger may stop charging.
Do the following when the device heats up:
•
Disconnect the charger from the device and close any running apps. Wait for the
device to cool down and then begin charging the device again.
•
If the lower part of the device overheats, it could be because the connected USB
cable is damaged. Replace the damaged USB cable with a new Samsung-approved
one.
•
When using a wireless charger, do not place foreign materials, such as metal objects,
magnets, and magnetic stripe cards, between the device and the wireless charger.
The wireless charging or fast charging feature is only available on supported models.
When the device heats up during use
When you use features or apps that require more power or use them for extended periods,
your device may temporarily heat up due to increased battery consumption. Close any
running apps and do not use the device for a while.
The following are examples of situations in which the device may overheat. Depending on
the functions and apps you use, these examples may not apply to your model.
•
During the initial setup after purchase or when restoring data
•
When downloading large files
8
Basics
•
When using apps that require more power or using apps for extended periods
–
When playing high-quality games for extended periods
–
When recording videos for extended periods
–
When streaming videos while using the maximum brightness setting
–
When connecting to a TV
•
While multitasking (or, when running many apps in the background)
–
When using Multi window
–
When updating or installing apps while recording videos
–
When downloading large files during a video call
–
When recording videos while using a navigation app
•
When using large amount of data for syncing with the cloud, email, or other accounts
•
When using a navigation app in a car while the device is placed in direct sunlight
•
When using the mobile hotspot and tethering feature
•
When using the device in areas with weak signals or no reception
•
When charging the battery with a damaged USB cable
•
When the device’s multipurpose jack is damaged or exposed to foreign materials, such as
liquid, dust, metal powder, and pencil lead
•
When you are roaming
Do the following when the device heats up:
•
Keep the device updated with the latest software.
•
Conflicts between running apps may cause the device to heat up. Restart the device.
•
Deactivate the Wi-Fi, GPS, and Bluetooth features when not using them.
•
Close apps that increase battery consumption or that run in the background when
not in use.
•
Delete unnecessary files or unused apps.
•
Decrease the screen brightness.
•
If the device overheats or feels hot for a prolonged period, do not use it for a while. If
the device continues to overheat, contact a Samsung Service Centre.
9
Basics
Precautions for device overheating
If you begin to feel uncomfortable due to the device overheating, stop using the device.
When the device heats up, the features and performance may be limited or the device may
turn off to cool down. The feature is only available on supported models.
•
If the device overheats and reaches a certain temperature, a warning message will appear
to prevent device failure, skin irritations and damages, and battery leakage. To lower the
device’s temperature, the screen brightness and the performance speed will be limited
and battery charging will stop. Running apps will be closed and all calling and other
features will be limited, except for emergency calls, until the device cools down.
•
If the second message appears due to a further increase of the device’s temperature, the
device will turn off. Do not use the device until the device’s temperature drops below the
specified level. If the second warning message appears during an emergency call, the call
will not be disconnected by a forced shut down.
Precautions for operating environment
Your device may heat up due to the environment in the following conditions. Use caution to
avoid shortening the battery’s lifespan, damaging the device, or causing a fire.
•
Do not store your device in very cold or very hot temperatures.
•
Do not expose your device to direct sunlight for extended periods.
•
Do not use or store your device for extended periods in very hot areas, such as inside a
car in the summertime.
•
Do not place the device in any areas that may overheat, such as on an electric heating
mat.
•
Do not store your device near or in heaters, microwaves, hot cooking equipment, or high
pressure containers.
•
Do not use a cable whose covering is peeled off or damaged, and do not use any charger
or battery that is damaged or malfunctioning.
10
Basics
Device layout and functions
Package contents
Refer to the quick start guide for package contents.
•
The items supplied with the device and any available accessories may vary
depending on the region or service provider.
•
The supplied items are designed only for this device and may not be compatible with
other devices.
•
Appearances and specifications are subject to change without prior notice.
•
You can purchase additional accessories from your local Samsung retailer. Make sure
they are compatible with the device before purchase.
•
Use only Samsung-approved accessories. Using unapproved accessories may cause
the performance problems and malfunctions that are not covered by the warranty.
•
Availability of all accessories is subject to change depending entirely on
manufacturing companies. For more information about available accessories, refer to
the Samsung website.
•
The supplied earphones (USB Type-C) which support digital output are designed
only for this device. They may not be compatible with other devices that use different
audio output method.
11
Basics
Speaker
SIM card /
Microphone Flash
Speaker
Device layout
►
Galaxy Note20 Ultra 5G, Note20 Ultra:
Memory card tray
Front camera
Proximity/Light sensor
Volume key
Touchscreen
Edge screen
S Pen
Rear camera
Side key
Edge screen
Fingerprint recognition
sensor
Earphone jack /
Multipurpose jack
(USB Type-C)
GPS antenna
NFC antenna /
MST antenna /
Wireless charging coil
Microphone
Microphone
Main antenna
12
Basics
Speaker
SIM card tray
Microphone
Speaker
►
Galaxy Note20 5G, Note20:
Front camera
Touchscreen
Proximity/Light sensor
Volume key
Side key
Fingerprint recognition
sensor
S Pen
Rear camera
NFC antenna /
MST antenna /
Wireless charging coil
Earphone jack /
Multipurpose jack
(USB Type-C)
GPS antenna
Flash
Microphone
Microphone
Main antenna
13
Basics
•
When using the speakers, such as when playing media files or using speakerphone,
do not place the device close to your ears.
•
Be careful not to expose the camera lens to a strong light source, such as direct
sunlight. If the camera lens is exposed to a strong light source, such as direct sunlight,
the camera image sensor may be damaged. A damaged image sensor is irreparable
and will cause dots or spots in pictures.
•
If you use the device with its glass or acrylic body broken, there may be a risk of
injury. Use the device only after it has been repaired at a Samsung Service Centre.
•
If dust or foreign materials enter the microphone, speaker, or receiver, the device’s
sound may become quiet or certain features may not work. If you attempt to remove
the dust or foreign materials with a sharp object, the device may be damaged and its
appearance may be affected.
•
Connectivity problems and battery drain may occur in the following situations:
–
If you attach metallic stickers on the antenna area of the device
–
If you attach a device cover made with metallic material to the device
–
If you cover the device’s antenna area with your hands or other objects while
using certain features, such as calls or the mobile data connection
•
Using a Samsung-approved screen protector is recommended. Unapproved screen
protectors may cause the sensors to malfunction.
•
Do not cover the proximity/light sensor area with screen accessories, such as a screen
protector, stickers, or a cover. Doing so may cause the sensor to malfunction.
•
The light may flicker at the top of the device during calls due to proximity sensor
operation.
•
The colours on the Edge screen may look different depending on your viewing
position. (Galaxy Note20 Ultra 5G, Note20 Ultra)
14
Basics
Home button
Hard keys
Key Function
•
When the device is off, press and hold to turn it on.
•
Press to turn on or lock the screen.
Side key
Side key +
Volume Down key
•
Press and hold to start a conversation with Bixby. Refer to Using
Bixby for more information.
•
Press twice or press and hold to launch the app or feature you set.
•
Press simultaneously to capture a screenshot.
•
Press and hold simultaneously to turn off the device.
Setting the Side key
Select an app or feature to launch by pressing the Side key twice or pressing and holding the
Side key.
Launch the
want.
Settings
app, tap
Advanced features
→
Side key
, and then select an option you
Soft buttons
Recents button
When you turn on the screen, the soft buttons will appear at the bottom of the screen. Refer
to Navigation bar (soft buttons) for more information.
Back button
15
Basics
1
Using the S Pen
S Pen button
•
Do not bend or apply excessive pressure with the S Pen while using it. The S Pen may
be damaged or the nib may be deformed.
•
Do not hard press on the screen with the S Pen. The pen nib may be deformed.
•
If there is a magnet near the device, some S Pen actions, such as charging or tapping
the touchscreen, may not work.
•
Even if the S Pen has been fully discharged, you can use other S Pen features, such as
tapping the touchscreen or the Air command features.
•
If you use the S Pen at sharp angles on the screen, the device may not recognise the
S Pen actions.
•
If water enters the S Pen slot, gently shake the device to remove the water from the
slot before using it.
•
If the S Pen is not working properly, take it to a Samsung Service Centre.
Detaching the S Pen
Press the end of the S Pen to disengage it. Then, pull the S Pen from the slot. To store the
S Pen, reinsert it into the slot and push it until it clicks into place.
2
16
Basics
Charging the S Pen
The S Pen must be charged before you can control apps remotely by using the S Pen button.
When you insert the S Pen into the slot, charging will start.
If the Air action feature is deactivated, the S Pen will be charged only when the device is
charging.
Charging the battery
Charge the battery before using it for the first time or when it has been unused for extended
periods.
Use only Samsung-approved battery, charger, and cable specifically designed for your
device. Incompatible battery, charger, and cable can cause serious injuries or damage to
your device.
•
Connecting the charger improperly may cause serious damage to the device. Any
damage caused by misuse is not covered by the warranty.
•
Use only USB Type-C cable supplied with the device. The device may be damaged if
you use Micro USB cable.
To save energy, unplug the charger when not in use. The charger does not have a power
switch, so you must unplug the charger from the electric socket when not in use to
avoid wasting power. The charger should remain close to the electric socket and easily
accessible while charging.
Wired charging
Connect the USB cable to the USB power adaptor and plug the cable into the device’s
multipurpose jack to charge the battery. After fully charging, disconnect the charger from the
device.
17
Basics
Wireless charging
The device has a built-in wireless charging coil. You can charge the battery using a wireless
charger (sold separately).
Place the centre of the device’s back on the centre of the wireless charger to charge the
battery. After fully charging, disconnect the device from the wireless charger.
The estimated charging time will appear on the notification panel. The actual charging time
may vary depending on the charging conditions.
Precautions for wireless charging
•
Do not place the device on the wireless charger with a credit card or radio-frequency
identification (RFID) card (such as a transportation card or a key card) placed between
the back of the device and the device cover.
•
Do not place the device on the wireless charger when conductive materials, such as
metal objects and magnets, are placed between the device and the wireless charger.
The device may not charge properly or may overheat, or the device and the cards may
be damaged.
•
If you use the wireless charger in areas with weak network signals, you may lose
network reception.
•
Use Samsung-approved wireless chargers. If you use other wireless chargers, the
battery may not charge properly.
Quick charging
Launch the
and then activate the feature you want.
•
Fast charging
Adaptive fast charging.
•
Super fast charging
Settings
: To use the fast charging feature, use a battery charger that supports
app, tap
Battery and device care
: To use the super fast charging feature, use a USB PD (Power
→
Battery
→
More battery settings
,
Delivery) charger that supports Super fast charging.
•
Fast wireless charging
the fast wireless charging feature.
•
While charging, you cannot activate or deactivate this feature.
•
You can charge the battery more quickly while the device or its screen is turned off.
•
A fan inside the charger may produce noise during fast wireless charging. Add a
routine to set the fast wireless charging feature to turn off automatically at the preset
time using
charger’s fan noise and the indicator light will be reduced.
Bixby Routines
: To use this feature, use a charger and components that support
. When the fast wireless charging feature turns off, the
18
Basics
Wireless power sharing
You can charge another device with your device’s battery. You can still charge another device
even while charging your device. Depending on the type of accessories or cover being used,
the Wireless power sharing feature may not work properly. It is recommended to remove any
accessories and cover being used before using this feature.
1 Open the notification panel, swipe downwards, and then tap (
to activate it.
Wireless power sharing
2 Place the other device on the centre of your device, with their backs facing.
Smartphone Galaxy Watch
Galaxy Buds
3 When you are finished charging, disconnect the other device from your device.
Do not use earphones while sharing power. Doing so may affect nearby devices.
•
The location of the wireless charging coil may vary by device model. Adjust the
)
devices to connect with each other properly.
•
Some features are not available while sharing power.
•
Only devices that support the wireless charging feature can be charged using this
feature. Some devices may not be charged. To see devices that support the Wireless
power sharing feature, visit the Samsung website.
•
To charge properly, do not move or use either device while charging.
•
The power charged to the other device may be less than the amount shared to it by
your device.
•
If you charge the other device while charging your device, the charging speed may
decrease or the device may not charge properly depending on the charger type.
•
The charging speed or efficiency may vary depending on the device’s condition or
the surrounding environment.
19
Basics
Setting the limit for power sharing
You can set the device to stop power sharing when the remaining battery power drops below
a certain level.
Launch the
→
Battery limit
Settings
app, tap
, and then set the limit.
Battery and device care
→
Battery
→
Wireless power sharing
Reducing the battery consumption
Your device provides various options that help you conserve battery power.
•
Optimise the device using the device care feature.
•
When you are not using the device, turn off the screen by pressing the Side key.
•
Activate power saving mode.
•
Close unnecessary apps.
•
Deactivate the Bluetooth feature when not in use.
•
Deactivate auto-syncing of apps that need to be synced.
•
Decrease the backlight time.
•
Decrease the screen brightness.
Battery charging tips and precautions
•
If the battery is completely discharged, the device cannot be turned on immediately
when the charger is connected. Allow a depleted battery to charge for a few minutes
before turning on the device.
•
If you use multiple apps at once, network apps, or apps that need a connection to
another device, the battery will drain quickly. To avoid losing power during a data
transfer, always use these apps after fully charging the battery.
•
Using a power source other than the charger, such as a computer, may result in a slower
charging speed due to a lower electric current.
•
The device can be used while it is charging, but it may take longer to fully charge the
battery.
•
If the device receives an unstable power supply while charging, the touchscreen may not
function. If this happens, unplug the charger from the device.
20
Basics
21 3 4
•
While charging, the device and the charger may heat up. This is normal and should not
affect the device’s lifespan or performance. If the battery gets hotter than usual, the
charger may stop charging. If this occurs during wireless charging, disconnect the device
from the charger to let it cool down, then charge the device again later.
•
If you charge the device while the multipurpose jack is wet, the device may be damaged.
Thoroughly dry the multipurpose jack before charging the device.
•
If the device is not charging properly, take the device and the charger to a Samsung
Service Centre.
Nano-SIM card and eSIM
Insert the SIM or USIM card provided by the mobile telephone service provider.
To have two phone numbers or service providers for a single device, activate the eSIM or
insert two SIM cards. Differing from a physical nano-SIM card, an eSIM is an embedded digital
SIM. Using both the nano-SIM card and the eSIM may result in slower data transfer speeds in
some areas.
•
eSIM may not be available depending on the region, service provider, or model.
•
Some services that require a network connection may not be available depending on
the service provider.
Installing the SIM or USIM card
►
Galaxy Note20 Ultra 5G, Note20 Ultra:
21
Dual SIM card tray
Single SIM card tray
Basics
21 3 4
►
Galaxy Note20 5G, Note20:
1 Insert the ejection pin into the hole on the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
Dual SIM card tray
Single SIM card tray
3 Place the SIM or USIM card on the tray with the gold-coloured contacts facing downwards
and gently press the SIM or USIM card into the tray to secure it.
4 Insert the tray back into the tray slot.
•
Use only a nano-SIM card.
•
Use caution not to lose or let others use the SIM or USIM card. Samsung is not
responsible for any damages or inconveniences caused by lost or stolen cards.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
If the card is not fixed firmly into the tray, the SIM card may leave or fall out of the
tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
Correct card installation (dual SIM card tray) (Galaxy Note20 Ultra 5G,
Note20 Ultra)
Nano-SIM card 1
Nano-SIM card 2
Nano-SIM card
microSD card
22
Basics
21 43
Activating an eSIM
Launch the
When a mobile plan is found, follow the on-screen instructions to activate the eSIM.
If you have a QR code provided by your service provider, launch the
Connections
scan the QR code.
Settings
→
app and tap
SIM card manager
Connections
→
Add mobile plan
→
SIM card manager
→
Scan carrier QR code
→
Add mobile plan
Settings
app, tap
, and then
SIM card manager (dual SIM models)
Launch the
•
SIM cards
•
eSIMs
•
Preferred SIM card
when two cards are activated.
•
More SIM card settings
Settings
: Activate the SIM card to use and customise the SIM card settings.
: Activate the eSIM.
app and tap
: Select to use specific SIM cards for some features, such as voice calls,
Connections
: Customise the call or eSIM settings.
→
SIM card manager
.
.
Memory card (microSD card) (Galaxy Note20 Ultra 5G, Note20 Ultra)
Installing a memory card
Your device’s memory card capacity may vary from other models and some memory cards
may not be compatible with your device depending on the memory card manufacturer and
type. To view your device’s maximum memory card capacity, refer to the Samsung website.
1 Insert the ejection pin into the hole on the tray to loosen the tray.
2 Pull out the tray gently from the tray slot.
23
Basics
3 Place a memory card on the tray with the gold-coloured contacts facing downwards and
gently press the memory card into the tray to secure it.
4 Insert the tray back into the tray slot.
•
Some memory cards may not be fully compatible with the device. Using an
incompatible card may damage the device or the memory card, or corrupt the data
stored in it.
•
Use caution to insert the memory card right-side up.
•
Ensure that the ejection pin is perpendicular to the hole. Otherwise, the device may
be damaged.
•
When you remove the tray from the device, the mobile data connection will be
disabled.
•
If the card is not fixed firmly into the tray, the memory card may leave or fall out of
the tray.
•
If you insert the tray into your device while the tray is wet, your device may be
damaged. Always make sure the tray is dry.
•
Fully insert the tray into the tray slot to prevent liquid from entering your device.
•
The device supports the FAT and the exFAT file systems for memory cards. When
inserting a card formatted in a different file system, the device will ask to reformat
the card or will not recognise the card. To use the memory card, you must format it. If
your device cannot format or recognise the memory card, contact the memory card
manufacturer or a Samsung Service Centre.
•
Frequent writing and erasing of data shortens the lifespan of memory cards.
•
When inserting a memory card into the device, the memory card’s file directory
appears in the
My Files
→
SD card
folder.
Removing the memory card
Before removing the memory card, first unmount it for safe removal.
Launch the
SD card
→
Do not remove external storage, such as a memory card or USB storage, while the
device is transferring or accessing information, or right after transferring data. Doing
so can cause data to be corrupted or lost or cause damage to the external storage or
device. Samsung is not responsible for losses, including loss of data, resulting from the
misuse of external storage devices.
Settings
Unmount
app and tap
.
Battery and device care
24
→
Storage
→ →
Advanced
→
Basics
Formatting the memory card
A memory card formatted on a computer may not be compatible with the device. Format the
memory card on the device.
Launch the
SD card
Before formatting the memory card, remember to make backup copies of all important
data stored in the memory card. The manufacturer’s warranty does not cover loss of
data resulting from user actions.
Settings
→
Format
app and tap
.
Battery and device care
Turning the device on and off
Follow all posted warnings and directions from authorised personnel in areas where the
use of wireless devices is restricted, such as aeroplanes and hospitals.
Volume Down key
→
Storage
→ →
Advanced
→
Side key
Turning the device on
Press and hold the Side key for a few seconds to turn on the device.
Turning the device off
1 To turn off the device, press and hold the Side key and the Volume Down key
simultaneously. Alternatively, open the notification panel, swipe downwards, and then tap
.
2 Tap
Power off
To restart the device, tap
You can set the device to turn off when you press and hold the Side key. Launch the
Settings
.
app, tap
Restart
Advanced features
.
→
Side key
, and then tap
Power off menu
under
Press and hold
.
25
Basics
Forcing restart
If your device is frozen and unresponsive, press and hold the Side key and the Volume Down
key simultaneously for more than 7 seconds to restart it.
Emergency mode
You can switch the device to emergency mode to reduce battery consumption. Some apps
and functions will be restricted. In emergency mode, you can make an emergency call, send
your current location information to others, sound an emergency alarm, and more.
To activate emergency mode, press and hold the Side key and the Volume Down key
simultaneously, and then tap
swipe downwards, and then tap
To deactivate emergency mode, tap
The usage time left shows the time remaining before the battery power runs out. Usage
time left may vary depending on your device settings and operating conditions.
Emergency mode
→
Emergency mode
→
Turn off Emergency mode
. Alternatively, open the notification panel,
.
.
Initial setup
When you turn on your device for the first time or after performing a data reset, follow the
on-screen instructions to set up your device.
If you do not connect to a Wi-Fi network, you may not be able to set up some device
features during the initial setup.
26
Basics
Fingerprint recognition
In order for fingerprint recognition to function, your fingerprint information needs to be
registered and stored in your device.
•
This feature may not be available depending on the service provider or model.
•
Fingerprint recognition uses the unique characteristics of each fingerprint to
enhance the security of your device. The likelihood of the fingerprint sensor
confusing two different fingerprints is very low. However, in rare cases where
separate fingerprints are very similar the sensor may recognise them as identical.
•
Your device comes with a screen protector attached. If you replace it, make sure the
new protector allows for use of the ultrasonic fingerprint sensor. However, a screen
protector may not be attached depending on the region or service provider.
•
If you use your fingerprint as a screen lock method, your fingerprint cannot be
used to unlock the screen for the first time after turning on the device. To use the
device, you must unlock the screen using the pattern, PIN, or password you set when
registering the fingerprint. Be careful not to forget your pattern, PIN, or password.
•
If your fingerprint is not recognised, unlock the device using the pattern, PIN,
or password you set when registering the fingerprint, and then re-register your
fingerprints. If your pattern, PIN, or password is forgotten, you will not be able to
use the device if you do not reset it. Samsung is not responsible for any data loss or
inconvenience caused by forgotten unlock codes.
•
If you change the screen lock method to
your biometric data will be deleted. If you want to use your biometric data in apps or
features, you must register your biometric data again.
Swipe
or
None
, which are not secure, all of
For better fingerprint recognition
When you scan your fingerprints on the device, be aware of the following conditions that
may affect the feature’s performance:
•
The device may not recognise fingerprints that are affected by wrinkles or scars.
•
The device may not recognise fingerprints from small or thin fingers.
•
To improve recognition performance, register fingerprints of the hand used most often to
perform tasks on the device.
•
Your device has a built-in fingerprint recognition sensor at the bottom centre of
the screen. Ensure that the screen protector or the touchscreen on the fingerprint
recognition sensor area is not scratched or damaged by objects, such as coins, keys, pens,
and necklaces.
27
Basics
•
Ensure that the fingerprint recognition sensor area at the bottom centre of the screen
and your fingers are clean and dry.
•
If you bend your finger or use a fingertip, the device may not recognise your fingerprints.
Press the screen so that your fingertip spreads over the wide surface of the fingerprint
recognition area.
Registering fingerprints
1 Launch the
2 Read the on-screen instructions and tap
Settings
app and tap
Biometrics and security
Continue
.
→
Fingerprints
.
3 Set a screen lock method.
4 Place your finger on the fingerprint recognition sensor. After the device detects your
finger, lift it up and place it on the fingerprint recognition sensor again.
Repeat this action until the fingerprint is registered.
5 When you are finished registering your fingerprints, tap
You can check whether your fingerprint is registered by tapping
fingerprints
.
Done
.
Check added
Unlocking the screen with your fingerprints
You can unlock the screen with your fingerprint instead of using a pattern, PIN, or password.
1 Launch the
2 Unlock the screen using the preset screen lock method.
3 Tap the
4 On the locked screen, place your finger on the fingerprint recognition sensor and scan
your fingerprint.
Settings
Fingerprint unlock
app and tap
Biometrics and security
switch to activate it.
28
→
Fingerprints
.
Basics
Changing the fingerprint recognition icon setting
Set the device to show or hide the fingerprint recognition icon when you tap the screen while
the screen is turned off.
1 Launch the
Settings
app and tap
Biometrics and security
→
Fingerprints
2 Unlock the screen using the preset screen lock method.
3 Tap
Show icon when screen is off
and select an option.
Deleting registered fingerprints
You can delete registered fingerprints.
1 Launch the
Settings
app and tap
Biometrics and security
→
Fingerprints
2 Unlock the screen using the preset screen lock method.
3 Select a fingerprint to delete and tap
Remove
.
Face recognition
You can set the device to unlock the screen by recognising your face.
.
.
•
If you use your face as a screen lock method, your face cannot be used to unlock
the screen for the first time after turning on the device. To use the device, you must
unlock the screen using the pattern, PIN, or password you set when registering the
face. Be careful not to forget your pattern, PIN, or password.
•
If you change the screen lock method to
your biometric data will be deleted. If you want to use your biometric data in apps or
features, you must register your biometric data again.
Swipe
or
None
, which are not secure, all of
Precautions for using face recognition
Before using the face recognition to unlock your device, keep the following precautions in
mind.
•
Your device could be unlocked by someone or something that looks like your image.
•
Face recognition is less secure than Pattern, PIN, or Password.
29
Basics
For better face recognition
Consider the following when using face recognition:
•
Consider the conditions when registering, such as wearing glasses, hats, masks, beards, or
heavy makeup
•
Ensure that you are in a well-lit area and that the camera lens is clean when registering
•
Ensure your image is not blurry for better match results
Registering your face
For better face registration, register your face indoors and out of direct sunlight.
1 Launch the
2 Read the on-screen instructions and tap
Settings
app and tap
Biometrics and security
Continue
.
→
Face recognition
.
3 Set a screen lock method.
4 Select whether you are wearing glasses or not and tap
Continue
.
5 Position your face inside the frame on the screen.
The camera will scan your face.
•
If unlocking the screen with your face is not working properly, tap
to remove your registered face and register your face again.
•
To enhance the face recognition, tap
appearance.
Add alternative look
and add an alternate
Remove face data
Unlocking the screen with your face
You can unlock the screen with your face instead of using a pattern, PIN, or password.
1 Launch the
Settings
app and tap
Biometrics and security
→
Face recognition
.
2 Unlock the screen using the preset screen lock method.
3 Tap the
Face unlock
switch to activate it.
4 On the locked screen, look at the screen.
When your face is recognised, you can unlock the screen without using any additional
screen lock method. If your face is not recognised, use the preset screen lock method.
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